diff --git a/NBU_StatusCode.pdf b/NBU_StatusCode.pdf new file mode 100644 index 0000000..1983cb3 Binary files /dev/null and b/NBU_StatusCode.pdf differ diff --git a/app.py b/app.py index ee7049c..74b430f 100644 --- a/app.py +++ b/app.py @@ -8,69 +8,159 @@ import report_gen as rg import time import io import os -import urllib.request -import urllib.parse -import re +import json -def search_netbackup_code_online(code): +STATUS_CODES_FILE = os.path.join(os.path.dirname(os.path.abspath(__file__)), "nbu_status_codes.json") +PDF_FILE = os.path.join(os.path.dirname(os.path.abspath(__file__)), "NBU_StatusCode.pdf") + +def compile_status_codes_if_needed(): """ - Crawls DuckDuckGo HTML search page to pull standard Veritas troubleshooting steps - for the specified exit code. Runs with a strict timeout and fallback mechanism. + Check if nbu_status_codes.json exists. If not, parse NBU_StatusCode.pdf + using pypdf to generate it. """ + if os.path.exists(STATUS_CODES_FILE): + return + + if not os.path.exists(PDF_FILE): + return + try: - query = f"veritas netbackup status code {code} explanation solution" - url = "https://html.duckduckgo.com/html/?q=" + urllib.parse.quote(query) - req = urllib.request.Request( - url, - headers={'User-Agent': 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36'} - ) - with urllib.request.urlopen(req, timeout=5) as response: - html = response.read().decode('utf-8', errors='ignore') + import pypdf + import re + reader = pypdf.PdfReader(PDF_FILE) + full_text_list = [] + for page in reader.pages: + text = page.extract_text() + if text: + full_text_list.append(text) + full_text = "\n".join(full_text_list) + + # Parse status codes + pattern = re.compile(r'NetBackup\s*status\s*code\s*:\s*(\d+)', re.IGNORECASE) + matches = list(pattern.finditer(full_text)) + + parsed = {} + bullets = ['■', '-', '*', '•'] + + for idx, match in enumerate(matches): + code_str = match.group(1) + code_num = int(code_str) + start_pos = match.start() + end_pos = matches[idx + 1].start() if idx + 1 < len(matches) else len(full_text) - snippets = re.findall(r']*>(.*?)', html, re.DOTALL) - if snippets: - cleaned = [] - for s in snippets[:2]: - clean = re.sub(r'<[^>]*>', '', s) - clean = clean.replace('"', '"').replace('&', '&').replace('<', '<').replace('>', '>') - cleaned.append(clean.strip()) - return "\n\n".join(cleaned) + chunk = full_text[start_pos:end_pos] + + msg_match = re.search(r'Message\s*:\s*(.*)', chunk, re.IGNORECASE) + if msg_match: + expl_match = re.search(r'Explanation\s*:\s*', chunk, re.IGNORECASE) + desc = "" + msg_header_match = re.search(r'Message\s*:\s*', chunk, re.IGNORECASE) + msg_start = msg_header_match.end() + + if expl_match: + desc = chunk[msg_start:expl_match.start()].strip() + else: + desc = chunk[msg_start:].strip() + desc = re.sub(r'\s+', ' ', desc).strip() + + rec_match = re.search(r'Recommended\s*Action\s*:\s*', chunk, re.IGNORECASE) + action_full = "" + if rec_match: + action_start = rec_match.end() + click_match = re.search(r'Click\s*here\s*to\s*view\s*technical\s*notes', chunk[action_start:], re.IGNORECASE) + if click_match: + action_end = action_start + click_match.start() + else: + action_end = len(chunk) + action_full = chunk[action_start:action_end].strip() + else: + action_full = "No specific recommended action found in the manual." + + action_full = re.sub(r'\d+\s*NetBackup\s*status\s*codes', '', action_full, flags=re.IGNORECASE) + action_full = re.sub(r'NetBackup\s*status\s*codes', '', action_full, flags=re.IGNORECASE) + + lines = [line.strip() for line in action_full.splitlines() if line.strip()] + action_clean = "\n".join(lines) + + # Get first action + first_action = "No specific recommended action found in the manual." + if lines: + first_bullet = None + for line in lines: + if any(line.startswith(b) for b in bullets) or re.match(r'^\d+\.', line): + cleaned_line = line + for b in bullets: + if cleaned_line.startswith(b): + cleaned_line = cleaned_line[len(b):].strip() + break + first_bullet = cleaned_line + break + if first_bullet: + first_action = first_bullet + else: + for line in lines: + if line.endswith(':') and len(line) < 40: + continue + first_action = line + break + + parsed[code_num] = { + "code": code_num, + "desc": desc, + "first_action": first_action, + "full_action": action_clean + } + + with open(STATUS_CODES_FILE, "w", encoding="utf-8") as f: + json.dump({str(k): v for k, v in parsed.items()}, f, indent=4, ensure_ascii=False) except Exception as e: - return f"Não foi possível consultar a internet para obter informações suplementares: {str(e)}" - return "Nenhum detalhe extra encontrado na busca rápida." + print(f"Error compiling status codes: {e}") + +# Compile on load if needed +compile_status_codes_if_needed() + +# Load compiled database +NBU_STATUS_CODES = {} +if os.path.exists(STATUS_CODES_FILE): + try: + with open(STATUS_CODES_FILE, "r", encoding="utf-8") as f: + NBU_STATUS_CODES = json.load(f) + except Exception as e: + print(f"Error loading status codes: {e}") def get_status_code_info(code): """ - Aggregates local expert system knowledge with real-time web crawler lookups. + Resolves troubleshooting steps from the offline database compiled from the PDF. + If the code is one of the common codes, it combines local Portuguese knowledge with the PDF. """ local_dict = { 2: { "desc": "Conexões de rede não sucedidas (None of the requested connections were successful)", - "action": "Ação Prioritária: Falha de comunicação entre o Servidor de Backup e o Cliente.\\n1. Teste ping bidirecional entre o Master/Media e o cliente.\\n2. Verifique a resolução de nomes (DNS / arquivos hosts).\\n3. Verifique se as portas 1556 (PBX) e 13724 (vnetd) estão liberadas na rede." + "action": "Ação Prioritária: Falha de comunicação entre o Servidor de Backup e o Cliente.\n1. Teste ping bidirecional entre o Master/Media e o cliente.\n2. Verifique a resolução de nomes (DNS / arquivos hosts).\n3. Verifique se as portas 1556 (PBX) e 13724 (vnetd) estão liberadas na rede." }, 25: { "desc": "Impossível conectar ao socket do daemon (Cannot connect on socket)", - "action": "Ação Prioritária: O serviço do NetBackup Client não está respondendo.\\n1. Verifique se o serviço 'NetBackup Client Service' (bpcd) está iniciado no cliente.\\n2. Execute 'bptestbpcd -client ' do Master Server para diagnosticar." + "action": "Ação Prioritária: O serviço do NetBackup Client não está respondendo.\n1. Verifique se o serviço 'NetBackup Client Service' (bpcd) está iniciado no cliente.\n2. Execute 'bptestbpcd -client ' do Master Server para diagnosticar." }, 26: { "desc": "Erro de gravação no socket pelo cliente (Client crashed or connection dropped)", - "action": "Ação Prioritária: O cliente interrompeu a transmissão abruptamente.\\n1. Monitore a estabilidade física da rede durante o backup.\\n2. Verifique logs de eventos do sistema operacional no cliente por falta de memória (OOM) ou pânico do kernel." + "action": "Ação Prioritária: O cliente interrompeu a transmissão abruptamente.\n1. Monitore a estabilidade física da rede durante o backup.\n2. Verifique logs de eventos do sistema operacional no cliente por falta de memória (OOM) ou pânico do kernel." }, 57: { "desc": "Conexão com o Media Manager falhou (Media manager connection failed)", - "action": "Ação Prioritária: Problema de comunicação com o Media Server.\\n1. Certifique-se de que os daemons de controle de mídia e robótica (ltid, etc.) estão rodando no Media Server.\\n2. Verifique se os dispositivos de fita ou storage pools estão online." + "action": "Ação Prioritária: Problema de comunicação com o Media Server.\n1. Certifique-se de que os daemons de controle de mídia e robótica (ltid, etc.) estão rodando no Media Server.\n2. Verifique se os dispositivos de fita ou storage pools estão online." }, 58: { "desc": "Estouro de tempo limite na comunicação com o cliente (Can't connect to client / Timeout)", - "action": "Ação Prioritária: Conexão bloqueada por Firewall ou serviço inativo.\\n1. Libere a porta TCP 1556 nos firewalls intermediários e locais do cliente.\\n2. Confirme se o IP do Master/Media Server está listado nas configurações de servidores autorizados do cliente." + "action": "Ação Prioritária: Conexão bloqueada por Firewall ou serviço inativo.\n1. Libere a porta TCP 1556 nos firewalls intermediários e locais do cliente.\n2. Confirme se o IP do Master/Media Server está listado nas configurações de servidores autorizados do cliente." }, 96: { "desc": "Sem mídias ou volumes disponíveis no pool (Unable to allocate new media)", - "action": "Ação Prioritária: Esgotamento de espaço físico ou lógico de armazenamento.\\n1. Adicione mídias virgens ou volumes extras ao volume pool da Storage Unit.\\n2. Verifique no painel de mídias se há fitas presas no estado 'frozen' ou 'suspended' e execute o comando para liberá-las: bpmedia -unfreeze -m ." + "action": "Ação Prioritária: Esgotamento de espaço físico ou lógico de armazenamento.\n1. Adicione mídias virgens ou volumes extras ao volume pool da Storage Unit.\n2. Verifique no painel de mídias se há fitas presas no estado 'frozen' ou 'suspended' e execute o comando para liberá-las: bpmedia -unfreeze -m ." }, 156: { "desc": "Falha na criação do Snapshot da máquina virtual (Snapshot creation failed)", - "action": "Ação Prioritária: Falha na API de snapshot da infraestrutura de virtualização (vCenter/Hyper-V) ou VSS.\\n1. Verifique se a VM possui snapshots antigos presos e execute a consolidação.\\n2. Confirme se há espaço livre disponível no Datastore de destino da VM.\\n3. Reinicie o serviço de Shadow Copy (VSS) caso seja cliente Windows." + "action": "Ação Prioritária: Falha na API de snapshot da infraestrutura de virtualização (vCenter/Hyper-V) ou VSS.\n1. Verifique se a VM possui snapshots antigos presos e execute a consolidação.\n2. Confirme se há espaço livre disponível no Datastore de destino da VM.\n3. Reinicie o serviço de Shadow Copy (VSS) caso seja cliente Windows." } } @@ -79,27 +169,45 @@ def get_status_code_info(code): except Exception: code_int = 0 + code_str = str(code_int) + + pdf_desc = "" + pdf_first_action = "" + pdf_full_action = "" + + if code_str in NBU_STATUS_CODES: + info = NBU_STATUS_CODES[code_str] + pdf_desc = info.get("desc", "") + pdf_first_action = info.get("first_action", "") + pdf_full_action = info.get("full_action", "") + desc = "" action = "" if code_int in local_dict: - desc = local_dict[code_int]["desc"] - action = local_dict[code_int]["action"] - - # Query online search to enrich/fallback - online_details = search_netbackup_code_online(code_int) - - if not desc: - desc = f"Código de status {code_int} do NetBackup" - - if online_details and not online_details.startswith("Não foi possível"): - if action: - action = f"{action}\\n\\n🔍 Detalhes de Análise Online Suplementar:\\n{online_details}" + if pdf_desc: + desc = f"{local_dict[code_int]['desc']} (PDF: {pdf_desc})" else: - action = f"Ação Recomendada (Coletada Online):\\n{online_details}" - elif online_details.startswith("Não foi possível") and not action: - action = f"Ação Recomendada:\\nInvestigue os logs do NetBackup (Activity Monitor) para este código de erro.\\n({online_details})" + desc = local_dict[code_int]['desc'] + local_act = local_dict[code_int]['action'] + if pdf_first_action: + action = f"{local_act}\n\n💡 [Manual PDF - Primeira Ação Recomendada]:\n{pdf_first_action}" + else: + action = local_act + else: + if pdf_desc: + desc = f"PDF Description: {pdf_desc}" + else: + desc = f"Código de status {code_int} do NetBackup" + + if pdf_first_action: + action = f"Ação Recomendada (Manual PDF - Primeira Ação):\n{pdf_first_action}" + if pdf_full_action: + action += f"\n\nOutras ações descritas no manual:\n{pdf_full_action}" + else: + action = f"Ação Recomendada:\nInvestigue os logs do NetBackup (Activity Monitor) para este código de erro." + return { "desc": desc, "action": action @@ -400,13 +508,42 @@ if not df.empty: df['start_time'] = pd.to_datetime(df['start_time']) df['finish_time'] = pd.to_datetime(df['finish_time']) + # Calculate min and max dates in database + min_date = df['start_time'].min().date() + max_date = df['start_time'].max().date() + + # Date Range Selector in Sidebar + st.sidebar.markdown("---") + st.sidebar.subheader("Filtro de Período") + + selected_dates = st.sidebar.date_input( + "Selecione o período de análise:", + value=(min_date, max_date), + min_value=min_date, + max_value=max_date, + help="Filtre os dados do dashboard e tabelas para o período selecionado." + ) + # Filter by Cloud Infrastructure Zone if server_filter == "Azure Infrastructure Zone": - df_filtered = df[df['primary_server'] == 'srvpalcvnbu01.elo.corp'] + df_filtered = df[df['primary_server'] == 'srvpalcvnbu01.elo.corp'].copy() elif server_filter == "OCI Infrastructure Zone": - df_filtered = df[df['primary_server'] == 'srvpalcocinbupri01.elo.corp'] + df_filtered = df[df['primary_server'] == 'srvpalcocinbupri01.elo.corp'].copy() else: - df_filtered = df + df_filtered = df.copy() + + # Apply date filter range + if isinstance(selected_dates, tuple) and len(selected_dates) == 2: + start_date, end_date = selected_dates + df_filtered = df_filtered[ + (df_filtered['start_time'].dt.date >= start_date) & + (df_filtered['start_time'].dt.date <= end_date) + ] + elif isinstance(selected_dates, tuple) and len(selected_dates) == 1: + start_date = selected_dates[0] + df_filtered = df_filtered[ + df_filtered['start_time'].dt.date >= start_date + ] # Application Title st.markdown("

NetBackup Log Insights & Mitigation Tracker

", unsafe_allow_html=True) @@ -593,6 +730,39 @@ else: legend=dict(orientation="h", y=-0.2) ) st.plotly_chart(fig_bar, width="stretch") + + # Daily Jobs Timeline Chart + if not df_filtered.empty: + st.markdown("---") + df_line = df_filtered.copy() + df_line['day'] = df_line['start_time'].dt.date + df_daily_counts = df_line.groupby('day').size().reset_index(name='job_count') + df_daily_counts = df_daily_counts.sort_values(by='day').tail(30) + + fig_line = go.Figure() + fig_line.add_trace(go.Scatter( + x=df_daily_counts['day'], + y=df_daily_counts['job_count'], + mode='lines+markers', + name='Jobs Executados', + line=dict(color='#00D2FF', width=3), # Vibrant Cyan + marker=dict(size=8, color='#0052CC', symbol='circle') + )) + + fig_line.update_layout( + title_text="Quantidade de Jobs Executados por Dia (Limitar a 30 dias)", + paper_bgcolor='rgba(0,0,0,0)', + plot_bgcolor='rgba(0,0,0,0)', + font_color='#F1F5F9', + xaxis=dict( + gridcolor='#1E293B', + title="Data de Execução", + type='category' + ), + yaxis=dict(gridcolor='#1E293B', title="Total de Jobs"), + margin=dict(l=40, r=40, t=50, b=40) + ) + st.plotly_chart(fig_line, use_container_width=True) # Tab 2: Job Table with tabs[1]: @@ -659,7 +829,21 @@ else: with tabs[2]: st.markdown("

Registro de Ações Corretivas

", unsafe_allow_html=True) - failed_jobs_df = df_filtered[df_filtered['exit_code'] > 1] + show_all_failures = st.checkbox( + "Mostrar falhas de todo o histórico (ignorar filtro de data)", + value=True, + help="Ative para visualizar e trabalhar em todas as falhas ativas pendentes de mitigação, ignorando o filtro de período da barra lateral." + ) + + if show_all_failures: + if server_filter == "Azure Infrastructure Zone": + failed_jobs_df = df[(df['exit_code'] > 1) & (df['primary_server'] == 'srvpalcvnbu01.elo.corp')].copy() + elif server_filter == "OCI Infrastructure Zone": + failed_jobs_df = df[(df['exit_code'] > 1) & (df['primary_server'] == 'srvpalcocinbupri01.elo.corp')].copy() + else: + failed_jobs_df = df[df['exit_code'] > 1].copy() + else: + failed_jobs_df = df_filtered[df_filtered['exit_code'] > 1].copy() if failed_jobs_df.empty: st.success("🎉 Nenhuma falha de backup identificada no escopo selecionado!") @@ -718,7 +902,7 @@ else: # If the job has not re-executed successfully, display priority troubleshooting info if job_row['is_rerun_success'] == 0: - with st.spinner("Buscando explicação do código de erro na base de conhecimento online..."): + with st.spinner("Consultando base de conhecimento local do NetBackup..."): err_info = get_status_code_info(job_row['exit_code']) st.markdown(f""" diff --git a/nbu_status_codes.json b/nbu_status_codes.json new file mode 100644 index 0000000..3860ecd --- /dev/null +++ b/nbu_status_codes.json @@ -0,0 +1,18278 @@ +{ + "0": { + "code": 0, + "desc": "Therequestedoperationwassuccessfullycompleted.", + "first_action": "Noactionisneeded,unlessadatabasewasbackedup", + "full_action": "Noactionisneeded,unlessadatabasewasbackedup\nthroughadatabaseextensionproduct(forexample,NetBackupforOracleor\nNetBackupforSQLServer).Inthoseinstances,code0meansthebackupscript\n(thatstartedthebackup)ranwithouterror.However,youmustcheckotherstatus\nasexplainedintherelatedNetBackupmanualtoseeifthedatabasewas\nsuccessfullybackedup." + }, + "1": { + "code": 1, + "desc": "Therequestedoperationwaspartiallysuccessful.", + "first_action": "Afileoradirectorypathismorethan1023characterslong.", + "full_action": "ReviewtheAllLogEntriesreportandalsotheprogress\nlog(ifthereisone).\nThefollowingaresomeoftheproblemsthatcanappearunderstatuscode1:\n■ Afileoradirectorypathismorethan1023characterslong.\nForNetBackupSnapshotClient,themaximumpathnamelengthis1000\ncharactersforsnapshotbackups,not1023.Whenthesnapshotiscreated,a\nnewmountpointisaddedtothebeginningofthefilepath.Ifthenewmount\npointplustheoriginalfilepathexceeds1023characters,thebackupfailswith\nstatuscode1.Theprogresslogincludestheentry\nERR-Skipping long dir path.\n■ Youcannotopenafile.\nThefilemayhavebeenlockedforsomereason.\n■ ThefollowinginformationappliesonlytoUNIXsystems:\nNetBackupcannotgetthelinknameofafile.\n■ ThefollowinginformationappliesonlytoUNIXsystems:\nNetBackupcannotprocessasparsefile.\n■ Areaderrorthatwasencounteredinafile.\n■ Fileisofanunknowntype,ormaybehidden.\n■ ThefollowinginformationappliesonlytoUNIXsystems:\nThe lstatsystemcallfailsonafilethatiseligibletobebackedup.Thiserror\nmaybeapermissionproblem.\n■ ThefollowinginformationappliesonlytoUNIXsystems:\nAfilecannotbelockedthathasmandatorylockingenabled.\n■ Asyntheticbackupjobmayterminatewithastatuscode1underthefollowing\nconditions:\n■ Noimageswerefoundtosynthesize(statuscode=607).\n■ TIRinformationhasbeenprunedfromcomponentimages(statuscode=\n136).\n■ Imageformatisunsupported(statuscode=79).\nThesyntheticbackupjoblogstheactualstatuscodeintheNetBackuperror\nlog.RefertothedocumentationforthecorrespondingNetBackuperrorcode\nforthecorrectiveactiontotake.\n■ ABMRjobmayterminatewithstatuscode1inthefollowingsituation:\nYousavetheBMRconfigurationanditreturnsanerroreventhoughthechild\njobscompletedsuccessfully.Forinformation,examinethe Detailed Statustab\nofthe Job Detailsdialogbox,orthe nbjmunifiedlog(originatorID117).\n■ Apolicythatcontainsmultiplebackupscriptsstartsascheduledbackupofa\nUNIXdatabaseextensionclient.Ifitfailswithastatuscode1,someofthe\nbackupscriptsreturnedafailurestatus.\n■ OnclientsusingWindowsOpenFileBackups(WOFB)tobackupopenoractive\nfiles,thefollowingmayoccur:\nVolumesnapshotswerenotenabledsuccessfullyforthebackup.\nThefollowingloggingmessagesshouldappearinthe bpbkar32logsifvolume\nsnapshotswerenotsuccessfullyenabled.\nIfmultistreamedbackupjobsareenabled,logmessagessimilartothefollowing\nappearthatindicatevolumesnapshotswerenotenabledforthemultistreamed\nbackupjob:\n11:05:44.601 AM: [1536.724] <4> tar_backup::V_AddToFI_XBSAObj:\nINF - Volume snapshots not enabled for: D:\\Directory1\nIfmultistreamedbackupswerenotenabled,logmessagessimilartothefollowing\nappear,whichindicatevolumesnapshotswerenotenabledforthenon-streamed\nbackupjob:\n1:59:41.229 PM: [2076.2088] <4>\nV_Snapshot::V_Snapshot_CreateSnapshot: INF -\n===============================\n1:59:41.229 PM: [2076.2088] <4>\nV_Snapshot::V_Snapshot_CreateSnapshot: INF - Attempting to\ncreate snapshots for D:\\Directory1\n1:59:41.229 PM: [2076.2088] <4>\nV_Snapshot::V_Snapshot_CreateSnapshot: INF - CREATE request:\nC:\\Program Files\\VERITAS\\NetBackup\\bin\\bpfis create -fim VSP\n\"D:\\ Directory1\"\n1:59:41.799 PM: [2076.2088] <4>\nV_Snapshot::V_Snapshot_ParseBpfisOutput: INF - Snapshot\ncreation, FIS_ID: 1058813981\n1:59:41.799 PM: [2076.2088] <4>\nV_Snapshot::V_Snapshot_ParseBpfisOutput: INF - Snapshot creation\nEXIT STATUS 11: system call failed\n1:59:41.799 PM: [2076.2088] <4>\nV_Snapshot::V_Snapshot_CreateSnapshot: INF - Snapshot creation\nwas not successful\n1:59:41.799 PM: [2076.2088] <4>\nV_Snapshot::V_Snapshot_CreateSnapshot: INF -\n===============================\nInthiscase,examinethe bpfislogsforerrormessagesregardingsnapshot\ncreationfailures.Moredetailsareavailableonthe bpfislogs.\nSeetheNetBackupSnapshotClientAdministrator’sGuide.\nInthebpfislogs,thefollowingmessagesmayappearwhensnapshotcreation\nfailsforWindowsOpenFileBackup:\nFirstmessage:\n04:01:14.168 [376.2364] <32> onlfi_fi_split: VfMS error 11; see\nfollowing messages:\n04:01:14.168 [376.2364] <32> onlfi_fi_split: Fatal method error\nwas reported\n04:01:14.168 [376.2364] <32> onlfi_fi_split: vfm_freeze_commit:\nmethod: VSP, type: FIM, function: VSP_make\n04:01:14.168 [376.2364] <32> onlfi_fi_split: VfMS method error\n3; see following message:\n04:01:14.168 [376.2364] <32> onlfi_fi_split: snapshot services:\nsnapshot creation failed: invalid argument(s).\nCause:VSPwasnotenabledbecausetheVSPsnapshotforthebackupdid\nnotmeetthespecifiedminimumtimeintheBusyFileWaitVSPsetting.\nEitherincreasetheBusyFileTimeoutVSPsetting(recommendedsetting:300\nsecondsormore)orsubmitthebackupjobwhenthevolumehaslessactivity.\nSecondmessage:\n04:17:55.571 [1636.3224] <2> onlfi_vfms_logf: snapshot services:\n(null): There was an unexpected error while preparing the VSP\nsnapshot transaction. Dumping the parameter array to provide\nmore information: Error 112 from VSP_Prepare\nCause:VSPwasnotenabledforthebackupbecausetheclientfortheVSP\nSnapshotCachefilesdoesnothaveenoughfreediskspace.\nFreeupdiskspaceonthevolumesbeingbackedup.\nThirdmessage:\nIfMicrosoftVolumeShadowCopyService(VSS)isusedastheWindowsOpen\nFileBackupsnapshotproviderandsnapshotcreationfails,refertothefollowing:\nEventViewer’sApplicationandSystemLogsforerrorinformation.\n■ Asnapshoterrormayhaveoccurred.Also,youmayhavesomeclientsthatuse\ntheWindowsOpenFileBackupoptiontobackupopenoractivefiles.Inthis\ncase,alogmessageinthe bpbkar32debuglogappears,whichindicatesthat\nasnapshoterroroccurred.\nThefollowingisanexampleofasnapshoterror:\n8:51:14.569 AM: [1924.2304] <2> tar_base::V_vTarMsgW: ERR -\nSnapshot Error while reading test.file\nSeetherecommendedactionsunderstatuscode156.\n■ ThebackupofMicrosoftExchangeServerincludedmultipledatabases,butnot\nallofthedatabaseswerebackedupsuccessfully.Reviewthejobdetailsfor\nstatementsaboutthedatabasesthatwerenotbackedup.Inafulloradifferential\nbackup,thetransactionlogsaretruncatedforanydatabasesthatarebacked\nupsuccessfully.Thetransactionlogscanberestoredfromthebackupimage\nevenifbackupsofotherdatabasesfail.Warning:Anydatabaseforwhichthe\nbackuphasfailedisunprotectedbythisbackup.\n■ Agranular-enabledbackupofMicrosoftExchangeServersuccessfullybacked\nupthedatabases,butthesecondGRTphasetocapturemailbox-levelinformation\nfailed.Reviewthejobdetailsforthecauseofthefailure.Inafulloradifferential\nbackup,transactionlogsaretruncatedforthedatabasesthatarebackedup\nsuccessfully,regardlessofwhethertheGRTphasesucceeds.Anydatabase\nthatisbackedupsuccessfullycanberestoredfromthebackupimageevenif\ntheGRTphasefails.\n■ DuringVMwarebackup,thevirtualmachinecannotbeunlockedtoallowstorage\nmigration.\nThevirtualmachinecanberestoredfromthisbackup.However,youmaywant\ntocorrectthisproblembeforethenextbackup.\n■ DuringVMwarebackup,thevirtualmachinesnapshotcannotbedeletedorthe\nvirtualmachine'sdiskscannotbeconsolidated.\nThevirtualmachinecanberestoredfromthisbackup.However,youmaywant\ntocorrectthisproblembeforethenextbackup.\n■ DuringVMwarerestore,thevirtualmachinecannotbeimportedintovCloud.In\ntheActivityMonitor,theDetailedStatustabofthejobdetailsincludesmessages\nfromvCloudDirectorthatindicatethereasonfortheerror.\nTherestoredvirtualmachineispresentonthedestinationvCenter.However,\nyoumustmanuallyimportitintovCloud.\nANetAppNDMPacceleratorbackupmayterminatewithastatuscode1withthe\nfollowingclockdiscrepancywarningsforthevolumes:\n■ Clock discrepancy detected between NDMP filer and NetBackup\nMedia Server.\n■ If this is not expected, please perform a backup with Accelerator\nforced rescan enabled.\n■ In order to stop seeing these messages, please address\nclock discrepancy.\nOneofthefollowingsituationscancausetheclockdiscrepancyissue:\n■ IftheNetAppfilerandNetBackupNDMPbackuphosthaveatimedifference\nofmorethanonehour,aclockdiscrepancywarningisdisplayed.Thiswarning\nisdisplayedforallofthevolumes.\nCheckthetimedifferencefortheaffectedvolumesandupdateasrequired.Or\nuseamediaserverthatisinthesametimezoneasthefiler.\nNote:AnNTPserveristherecommendedmethodtoensurethecorrecttime.\n■ IfanySnapMirror(DataProtection)volumehasalagtimeofmorethanone\nhour,thewarningsappearforthatvolume.\nUsethefollowingcommandtodetermineifthevolumeisaDataProtection\nvolumeandifthelagtimeisgreaterthanonehour:\n■ ForNetAppClusteredDataONTAP(cDOT):\nsnapmirror show -fields lag-time\n■ ForNetApp7-mode:\nsnapmirror status\nIfDataProtectionvolumesarefoundonthefiler,either:\n■ BrowsetoandselectthevolumesforbackupintheBackupSelectionsfor\ntheNetBackuppolicy.\n■ UsetheVOLUME_EXCLUDE_LISTwiththeALL_FILESYSTEMSdirective\ntoexcludethemirrorvolumes.\nWhenaVMwareagentlessrestoreisperformed,therestorecancauseoneofthe\nfollowingissues:\n■ Failedtodetachthevmdk%sortheSCSIcontrollertowhich%svmdkis\nattachedfromthedestinationVM%sduringcleanup.\nManuallydetachthevmdkorthecontroller.\n■ DeletionoftemporaryVM%sfailedwitherror%d.\nManuallydeletethespecifiedVM.\n■ Failedtocleanthestaginglocation%sondestinationVM%s.\nManuallydeletethestaginglocation.\n■ Failedtoattachthetemporaryvmdk%stothedestinationVM%switherror\n%d.\nMakesurethatthetargetVMhasatleastoneParavirtualcontrollerwithavailable\nLUNs.\n■ FailedtouploadtheprocessrenamefiletothedestinationVM%switherror\n%d.\nMakesurethereissufficientspaceavailableintargetVM.ReviewthebpVMutil\nlogfileonthetargetVMforadditionalinformationonthisissue.\n■ Failedtorestoretheselectedfilesandfolders.\nReviewthe tarlogtotroubleshootthisissue.\n■ FailedtoidentifythenewlyattacheddeviceondestinationVM%s.Onepossible\ncauseisthatthedestinationVMusercredentialshaveinsufficientpermissions.\nItisrecommendeddestinationVMusercredentialshaverootoradministrative\nprivileges.\nNetBackupdidnotfindoneormoreSQLServerdatabasesthatwerespecifiedin\ntheintelligentgroupintheSQLServerpolicy.Amessagelikethefollowingis\nincludedintheerrorlog.\n08:31:05.561 [5736.15584] <2> debuglog: <16> bphdb do_script: ERR -\nexit status: 5465 Could not find database objects during backup.\n08:31:05.561 [5736.15584] <2> debuglog: <16> bphdb do_script: INF -\nPartial success status so switch status from <5465> to <1>\nPerformoneofthefollowingactionstoresolvetheissue:\n■ Reviewtheintelligentgroupinthepolicyandadjustthequery.Ifnoactionis\ntaken,anydatabasesthatNetBackupcan’tfindduringafuturebackupare\nskippedandthe Database stateforthesedatabasesischangedto\"Deleted\".\n■ Ifyouwantcontinuedaccesstothedatabase,youcanuseNetBackuptorecover\nit." + }, + "2": { + "code": 2, + "desc": "noneoftherequestedfileswerebackedup", + "first_action": "ThefollowinginformationappliesonlytoLotusNotes:", + "full_action": "Dothefollowing,asappropriate:\n■ ThefollowinginformationappliesonlytoLotusNotes:\nThiserroroccurswhenarchivestyleloggingisnotenabledfortheLotusDomino\nserveronUNIX.Italsooccurswhenanotherbackupofthetransactionlogsis\ninprogress.\n■ Seethetroubleshootingtopicoftheappropriateguideforadescriptionof\ntroubleshootingtools:\n■ NetBackupforMicrosoftSQLServerAdministrator’sGuide\n■ NetBackupforLotusNotesAdministrator’sGuide\n■ NetBackupforEnterpriseVaultAgentAdministrator’sGuide" + }, + "3": { + "code": 3, + "desc": "validarchiveimageproduced,butnofilesdeletedduetonon-fatal problems", + "first_action": "Examinetheprogresslogorstatusofthearchiveonthe", + "full_action": "Examinetheprogresslogorstatusofthearchiveonthe\nclienttodetermineifyouneedtoretrythearchiveafteryoucorrecttheproblem.If\ntheproblemisnotseriousandthefileswerebackedup,youcanmanuallydelete\nthefiles.Toverifythefilesthatwerebackedup,usetheNetBackupclient-user\ninterfaceinrestoremodeandbrowsethefilesinthearchive.\nApossiblecauseforfilesnotbeingdeletedisthatyoudonothavethenecessary\npermissions.NetBackupcannotdeletefilesunlessyouaretheuserthatownsthe\nfiles,asuperuseronUNIX,oranadministratoronWindows." + }, + "4": { + "code": 4, + "desc": "archivefileremovalfailed", + "first_action": "Verifythatyouhavepermissiontodeletethefilesandthat", + "full_action": "Verifythatyouhavepermissiontodeletethefilesandthat\ntheread-onlyflagisnotsetforthefiles.OnUNIXclients,verifythatyouhavewrite\npermissiontothedirectoriesthatcontainthefiles.Sincethebackupwassuccessful,\nyoucandeletethefilesthatwerebackedup.(Ifyoudonothavethenecessary\npermissions,havethesystemadministratordeletethefiles.)" + }, + "5": { + "code": 5, + "desc": "Restorefailedcompletely.", + "first_action": "IfusingAzure,contactyourcloudprovidertoincreasethethresholdlimit.", + "full_action": "Tocorrectthisissue,trythefollowingsolutionsas\nappropriate:\n■ IfusingAzure,contactyourcloudprovidertoincreasethethresholdlimit.\n■ IfyoutrytorestoreareplicatedcopyofEC2,createanewkey-pairinthe\ndestinationregion.Thenewkey-pairmustbeconsistentwiththekey-pairinthe\nsourceregion.\n■ Sourcesnapshotmustberetainedonthecloudprovideruntiltheimageexpiration\ndurationisselectedintheprotectionplan.\nWhenaVMwareagentlessrestoreisperformed,therestorecancauseoneofthe\nfollowingissues:\n■ FailedtouploadrecoverytoolondestinationVM%switherror%d.\nMakesurethereissufficientspaceorpermissionsavailableatthestaging\nlocation.\n■ FailedtoextracttherecoverytoolonthedestinationVM.\nConfirmthereissufficientspaceavailableatthestaginglocation%sinthetarget\nVM.\nWhenagranularrestorefails,performthefollowing:\n■ For lvmand ldmdisksgranularrestore,upgradetheSnapshotManagerto\nversion10.0.\n■ Ensurethatrestoredestinationpathisaccessiblewithsufficientprivilegesand\ndiskspace.\n■ Thefilewiserestoreerrorandwarningreportisavailableonsourcehost\n(WindowsorLinux)asfollows:\n■ Windowshostpath:\nC:\\ProgramData\\Veritas\\CloudPoint\\restore\\/\n■ Linuxhostpath: /root/veritas//\nTheselocationsprovidethedetailsofthediskwiserestoredfilestatus.\nForexample:\nD#.log -> Existing log file which shows higher level failure\nD#-Error.log ->This file is generated only when an error\n(at least one) is displayed during the copy process.\nThis file logs the Actual Exception / OS exception.\nD#-Warning.log -> This file is generated only when a warning message\n(at least one) is displayed during the restore task." + }, + "6": { + "code": 6, + "desc": "Userbackupfailed", + "first_action": "Ensurethattheappropriateplug-inisconfiguredinthewebUIwiththe", + "full_action": "Dothefollowing,asappropriate:\n■ Ensurethattheappropriateplug-inisconfiguredinthewebUIwiththe\nappropriatecredentials.Ifthecredentialsarechanged,ensurethattheyare\nupdatedfromthewebUI.\n■ Detachthediskfromthetargetinstance.\nTable 1-1 RestorefailedduetoSSLcertificateissuesorconnectivityissues\nbetweenSnapshotManagerandAzureorAzureStack\nRecommended actionMessage\nCopythelatestCRLintotheECA_CRL_PATH\npathorensuretheCRLdistributionpoint\nURL,fromtherespectivehostcertificate,is\naccessiblefromtheSnapshotManager.\nUnabletoretrievethecertificateCRL.Ifyou\nhaveconfiguredtheECA_CRL_PATH,ensure\nthatvalidCRLsarepresentatthelocation.\nCheckiftheCRLURLisaccessiblefromthe\nSnapshotManager.\nContactyoursecurityadministratortoensure\nthattheserverpresentsavalidcertificate.\n■ Ifthecertificatewasrevokedinerror,\nreissueacertificateforthehost.\n■ Ifthecertificatewasrevokedasintended,\nanattemptedsecuritybreachmayhave\noccurred.\nTheAzureorAzureStackservers’certificate\nisrevoked.Ensurethatthecertificatesare\nnotrevokedbycertificateauthority.\nTable 1-1 RestorefailedduetoSSLcertificateissuesorconnectivityissues\nbetweenSnapshotManagerandAzureorAzureStack\n(continued)\nRecommended actionMessage\nEnsurethatthelatestCRL’sareuploadedat\ntheECA_CRL_PATHpath.\nYoucanupdatetheNetBackupCRLcache\nmanuallybyusingthefollowingcommandon\nSnapshotManager:\ndocker exec -i flexsnap-certauth bash -c\n'/usr/openv/pdde/pdopensource\n/nbcertcmdtool/nbcertcmdtool -atLibPath\n/usr/openv/pdde/pdopensource/nbcertcmdtool\n-updateCRLCache'\nThecertificaterevocationlist(CRL)isexpired.\nEnsurethattheECA_CRL_PATHisupdated\nwiththelatestCRL.\nReviewyourSnapshotManager'ssystem\ntimeorprovideavalidCRL.\nThecertificaterevocationlist(CRL)isnotyet\nvalid.\nChecktheCRLusingtheopensslcommand\norcontactyourSecurityAdministrator.\nThedateoflastupdateofthecertificate\nrevocationlist(CRL)isnotinavalidformat.\nChecktheCRLusingtheopensslcommand\norcontactyourSecurityAdministrator.\nThedateofnextupdateofthecertificate\nrevocationlist(CRL)isnotinavalidformat.\nReviewthecertificateandensurethevalidity\nofitbycheckingthecertificatetomakesure\nthattheenddateisvalid.\nCheckiftheSnapshotManager'sclockisin\nsyncwiththespecifiedserver.Correctthe\ntimeonthehost,ifnecessary,andrerunthe\noperation.Iftheproblemcontinues,saveall\noftheerrorloginformationandcontact\nCohesityTechnicalSupport.\nTheAzureorAzureStackservercertificate\nisexpired.Ensurethattheserverhasavalid\ncertificate.\nCheckiftheSnapshotManager’sclockisin\nsyncwiththespecifiedserver.Correctthe\ntimeonthehost,ifnecessary,andrerunthe\noperation.Iftheproblemcontinues,saveall\noftheerrorloginformationandcontact\nCohesityTechnicalSupport.\nTheAzureorAzurestackserverscertificate\nisnotyetvalid.\nTable 1-1 RestorefailedduetoSSLcertificateissuesorconnectivityissues\nbetweenSnapshotManagerandAzureorAzureStack\n(continued)\nRecommended actionMessage\nEnsurethatthecertificatefileisconfigured\ncorrectlyattheECA_TRUST_STORE_PATH\nlocatedinthebp.conffileontheSnapshot\nManager.\nReruntheoperation.Iftheproblempersists,\nsavealloftheerrorloginformationand\ncontactCohesityTechnicalSupport.\nUnabletofindthepublicrootandintermediate\ncertificatesoftheAzureStackserver.\nEnsurethatthevalidCRLfileisconfigured\nontheSnapshotManagerforAzureorAzure\nStackbytheECA_CRL_PATH.\nFailedtoloadtheCertificateRevocationList\n(CRL)fromCRLcache.Ensurethatthevalid\nCRLfileisconfiguredontheSnapshot\nManagerforAzureorAzureStackby\nECA_CRL_PATH.\nEnsurenetworkconnectivitybetweenthe\nSnapshotManagerandtheAzureorAzure\nStackserver.\nFailedtoconnecttotheAzureorAzureStack\nserver.Ensurenetworkconnectivitybetween\nSnapshotManagerandtheAzureorAzure\nStackserver.\nContactCohesityTechnicalSupport.CannotusethespecifiedSSLcipherfor\nAzureorAzureStackserver.\nReruntheoperation.Iftheproblempersists,\nsavealloftheerrorloginformationand\ncontactCohesityTechnicalSupport.\nOperationfailedwithcURLerror:" + }, + "7": { + "code": 7, + "desc": "thearchivefailedtobackuptherequestedfiles", + "first_action": "Verifythatyouhavereadaccesstothefiles.Checkthe", + "full_action": "Verifythatyouhavereadaccesstothefiles.Checkthe\nprogresslogorthestatusontheclientformessagesonwhythearchivefailed.\nCorrectproblemsandretrythearchive.\nOnWindowsclients,verifythattheaccountusedtostarttheNetBackupservices\nhasreadaccesstothefiles." + }, + "8": { + "code": 8, + "desc": "unabletodeterminethestatusofrbak", + "first_action": "Checkforanewcorefiletoseeif rbakquitabnormally.", + "full_action": "Checkforanewcorefiletoseeif rbakquitabnormally.\nCheckthepsoutputtoseeifrbakishung.Ifso,cancelitandtryagain.Checkthe\nprogresslogforanyunusualmessagesfrom rbak." + }, + "9": { + "code": 9, + "desc": "anecessaryextensionpackageisnotinstalledornotconfiguredproperly", + "first_action": "Verifythattherequiredextensionproductisinstalledand", + "full_action": "Verifythattherequiredextensionproductisinstalledand\nconfigured." + }, + "10": { + "code": 10, + "desc": "allocationfailed", + "first_action": "Freeupmemorybyterminatinganyunneededprocesses", + "full_action": "Freeupmemorybyterminatinganyunneededprocesses\nthatconsumememory.Addmoreswapspaceorphysicalmemory." + }, + "11": { + "code": 11, + "desc": "systemcallfailed 100NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheAllLogEntriesandProblemsreportstodeterminethesystemcall", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheAllLogEntriesandProblemsreportstodeterminethesystemcall\nthatfailedandotherinformationabouttheerror.\n■ nbjmandnbproxyreturnstatuscode11whenanexceptionisprocessed,such\naswhennbproxyobtainspolicyorconfigurationinformation.Examinethenbjm\nunifiedlog(originatorID117)orthe nbproxylegacylogformoredetailonthe\ncauseoftheerror.\n■ Afrequentcauseisthattheserver’sfilesystemisfull.Forexample,youmay\nseeamessagesimilartothefollowingintheProblemsreportor bpdbmdebug\nlog:\n06/27/95 01:04:00 romb romb db_FLISTsend failed: system call\nfailed (11)\n06/27/95 01:04:01 romb romb media manager terminated by parent\nprocess\n06/27/95 01:05:15 romb romb backup of client romb that exited with\nstatus 11 (system call failed)\nOnUNIXsystems,runa dfcommandonthe /usr/openv/netbackup/db\ndirectory.\nIfthe dfcommanddoesnotrevealtheproblem,checkthe bpdbmdebuglogs\nordoa grepforthemessage\nsystem call failed\nInrelevantfilesunderthedirectory /usr/openv/netbackup/db/error/\nOnWindowssystems,verifythatthediskpartitionwhereNetBackupisinstalled\nhasenoughroom.\n■ Verifythatthesystemisnotrunningoutofvirtualmemory.Ifvirtualmemoryis\ntheproblem,turnoffunusedapplicationsorincreasetheamountofvirtual\nmemory.\nToincreasevirtualmemoryonWindows,dothefollowingintheorderpresented:\n■ DisplaytheControlPanel.\n■ Double-click System.\n■ Onthe Performancetab,set Virtual Memorytoahighervalue.\n■ ThefollowinginformationappliesonlytoUNIXclients:\nCheckforasemaphoreproblem.Thiserrormayoccurbecausethesystem\ndoesnothaveenoughallocatedsemaphores.Itismostcommonlyseenon\nSolarisserverswhenanRDBMSisalsorunning.\nThesymptomsoftheproblemvary.Insomecases,errormessagesinthe\nNetBackuplogindicateabackupfailureduetoanerrorinsemaphoreoperation.\nAnothersymptomistheinabilityoftheNetBackupdevicemanagerdaemon,\nltid,toacquireaneededsemaphore.\nSystemrequirementsvary;thus,nodefiniterecommendationscanbemade.\nOnecustomerrunningNetBackupandORACLEonaSolarisservermadethe\nfollowingchangestothe/etc/systemfileandthenrestartedthesystem(boot\n-r).Thechangeswereadequate.\nset semsys:seminfo_semmni=300\nset semsys:seminfo_semmns=300\nset semsys:seminfo_semmsl=300\nset semsys:seminfo_semmnu=600\nSettheseattributestoavaluegreatenoughtoprovideresourcestoall\napplicationsonyoursystem.\n■ Examineotherdebuglogsortheprogresslogorstatusontheclient.Examine\nthenbjmunifiedlog(originatorID117)formoredetailonthecauseoftheerror.\nIncaseofNetAppstorage,ensurethatthefollowingconfigurationsaredonein\nNetAppsystemmanager:\n■ Enable Make snapshot (.snapshot) directory visibleoption.\n■ Disable Automatically delete older Snapshotcopies." + }, + "12": { + "code": 12, + "desc": "fileopenfailed", + "first_action": "Ifyouwantthepathforthediskstorageunittoresideintherootfilesystem:", + "full_action": "Dothefollowingasappropriate:\n■ Ifyouwantthepathforthediskstorageunittoresideintherootfilesystem:\nOpenthe Change Storage Unitdialogboxinthe NetBackup Administration\nConsoleandselectthecheckbox: This directory can exist on the root file\nsystem or system disk.\n■ Ifthespecifiedpathforthediskstorageunitisnotintherootfilesystemor\nsystemdevice,verifythatthepathisinamountedfilesystem.\n■ Ifthespecifiedpathforthediskstorageunitisintherootfilesystemorsystem\ndevicebutdoesnotneedtobethere,usethe Change Storage Unitdialogbox\ntospecifyadifferent(non-root)pathinamountedfilesystem.\n■ ChecktheNetBackupProblemsreport.Trytodeterminethefileandwhythe\nerroroccurred.Apossiblecauseisapermissionproblemwiththefile.For\ndetailedtroubleshootinginformation,createadebuglogdirectoryfortheprocess\nthatreturnedthisstatuscode.Then,retrytheoperationandchecktheresulting\ndebuglog.\n■ ForNetBackupLotusNotes,point-in-timerestorejobsmayfailwithastatus12.\nThesejobsareinitiatedfromthemasterserverbyusingeitherthe NetBackup\nAdministration ConsoleortheBackup,Archive,andRestoreinterface.Their\nfailureisreportedintheNetBackuptarlogfile.(ForWindows,thisfileislocated\ninthe install_path\\NetBackup\\logs\\tarfolder.ForUNIX,itislocatedinthe\n/usr/openv/netbackup/logs/tarfolder.)IftheinstallpathoftheNetBackup\nmasterserverisdifferentfromtheinstallpathoftheNetBackupclient,the\nautomaticrestoreofLotustransactionlogextentsduringrecoveryoftheLotus\ndatabasefail.NotethattheActivityMonitorshowsastatus0(successful).The\ntarlogontheclient,however,showssuccessfortherestorebutafailure(status\n12)fortheLotusdatabaserecovery.\nPerformtherestorejobfromtheBackup,Archive,andRestoreinterfaceonthe\nNetBackupclient.\n■ ForNetBackupSnapshotClient,statuscode12mayappearinthe\n/usr/openv/netbackup/logs/bptmor bpdmlogwiththefollowing:\ntpc_read_config failed: cannot open file\n/usr/openv/volmgr/database/3pc.conf\nThisstatuscodemayindicatethatthepolicyisconfiguredwitheitherthe\nNetBackupmediaserverortheThird-partyCopyDeviceastheoff-hostbackup\nmethod,butthe 3pc.conffiledoesnotexistorisinthewronglocation.\nInstructionsareavailableonhowtocreatethe 3pc.conffile.\nSeetheNetBackupSnapshotClientAdministrator’sGuide.\n■ ForaFlashBackuppolicy,iftheCACHE=entryfollowsthesourcedataentry,\nthebackupfailswithstatuscode12.Messagessuchasthefollowingappearin\nthe /usr/openv/netbackup/logs/bpbkarlogsontheclient:\n09:55:33.941 [6092] <16> bpfsmap: ERR - open_snapdisk: NetBackup\nsnapshot enable failed error 3\n09:55:33.942 [6092] <32> bpfsmap: FTL - bpfsmap: can't open\nsnapshot disk /dev/rdsk/c4t1d0s3 errno 0\n09:55:33.950 [6092] <16> bpbkar Exit: ERR - bpbkar FATAL exit\nstatus = 12: file open failed\n09:55:33.956 [6092] <4> bpbkar Exit: INF - EXIT STATUS 12: file\nopen failed\n09:55:33.957 [6092] <2> bpbkar Exit: INF - Close of stdout\ncomplete\nChangetheorderofthebackupselectionslistsothattheCACHEentryprecedes\nthesourcedataentry.(Thesourcedataentryspecifiestherawpartitionthat\ncontainsthefilesystemtobebackedup.)" + }, + "13": { + "code": 13, + "desc": "filereadfailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhereandwhytheproblem", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesonwhereandwhytheproblem\noccurred.\n■ Checkthatnetworkcommunicationworksproperly.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ ForaFlashBackupclient,checkthe /var/adm/messageslogforerrorslikethe\nfollowing:\nMar 24 01:35:58 bison unix: WARNING: sn_alloccache: cache\n/dev/rdsk/c0t2d0s3 full - all snaps using this cache are now\nunusable\nThiserrorindicatesthatthecachepartitionisnotlargeenough.Ifpossible,\nincreasethesizeofthecachepartition.Or,ifmultiplebackupsusethesame\ncache,reducethenumberofconcurrentbackups.Toreducethenumber,\nreschedulesomeofthemorrescheduletheentirebackuptoatimewhenthe\nfilesystemislessactive.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryforthe\nprocessthatreturnedthisstatuscode.Thenretrytheoperationandcheckthe\nresultingdebuglog.\n■ Ensurethatthelatestservicepacksforallproductsandcomponents(SQL\nServer,Exchange,Notes,etc.)havebeeninstalled.\n■ Ensurethatallthenetworkhardware(NICs,hubs,switches,routers,etc.)\nthroughouttheenvironmentaresettofullduplex,nothalfduplex.\n■ CheckthefollowingitemsregardingtheNICsinyoursystem:\n■ UpgradetothelatestNICdriversthroughoutthesystem.\n■ EnsurethatallNICsaresettofullduplex,nothalfduplex.\nSeeTroubleshootingnetworkinterfacecardperformanceintheNetBackup\nTroubleshootingGuide.\n■ IncreasethetimeoutsettingsontheNIC.\n■ IfNICteamingisimplemented,deactivatefortestingpurposes.\n■ ReplacetheNICitselfontheaffectedclientorserver.\n■ ForNetBackupSnapshotClient,statuscode13mayappearinthe\n/usr/openv/netbackup/logs/bpbkarlog.\nThelogcanindicatethefollowing:\n■ ThefilestobackupresideonanIDEdriveasopposedtoSCSI.Theoff-host\nbackupmethodwassettoeitherNetBackupmediaserverorThird-Party\nCopyDevice.Ifyouuseoff-hostbackup,thediskthatcontainstheclient\nfilesmustbeaSCSIorFibreChanneldevice.\nIfthediskisanIDEdrive,youmayseethefollowinginthe /usr/openv/\nnetbackup/logs/bpfislog:\nget_disk_info: FTL - /var/tmp/caa026fEU disk_inquiry failed.\nErrno = 25: Inappropriate ioctl for device\nThefollowinglistingmayappearinthe/usr/openv/netbackup/logs/bpbkar\nlog:\nbpbkar: INF - Processing /var\nbpbkar: ERR - get_disk_info() failed, status 13\nbpbkar: ERR - tpc_get_disk_info() failed: err 13\nbpbkar: ERR - bpbkar FATAL exit status = 13: file read failed\nbpbkar: INF - EXIT STATUS 13: file read failed\n■ Thefilestobackupexistonafilesystemthatisnotmounted.Thefilesystem\nthatisspecifiedasthesnapshotsourcemustbemounted.Ifthesnapshot\nsourceisnotmountedbutthemountpointispresent,NetBackupmaytryto\ntakeasnapshotofthedirectoryprecedingthedirectorythatwasspecified\nasthesnapshotsource.\n■ FortheNetBackupmediaservermethod,youmayneedtoincreasethe\nclientreadtimeoutvalue.Insomeenvironments,NetBackupmayrequire\nmorereadtimethanthedefaultvalueallows.Iftheclientreadtimeoutis\ninsufficient,thebackupmayfailandthatcausesthiserror.\nToincreasetheclientreadtimeoutforallclients,inthe NetBackup\nAdministration Console,goto Host Properties > Master Servers >\ndouble-clickthemasterserver,thengoto Properties > Timeouts.Then,\nincreasetheclientreadtimeout.\n■ OnWindows,refreshthe Backup, Archive, and Restoreclientconsoleand\nretrytherestore.Thisactionrefreshesthefilelistthatisdisplayedintheclient\nconsoleandpassesthecorrectinformationabouttheselectedfiles.\n■ TopreventtimeoutsintheVMwareVDDKthatcausesimultaneoushotadd\nbackupsfromthesameVMwarebackuphosttofail,dooneofthefollowing:\n■ Reducethenumberofhotaddbackupsthatrunsimultaneously.\n■ Increasetheclient-readtimeoutonthemediaserverasappropriate(15\nminutesormore):\nIntheNetBackupAdministrationConsole,click NetBackup Management\n> Host Properties >Double-clickonmediaserver > Timeouts > Client\nread timeout." + }, + "14": { + "code": 14, + "desc": "filewritefailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhereandwhytheproblem", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesonwhereandwhytheproblem\noccurred.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryforthe\nprocessthatreturnedthisstatuscode.Thenretrytheoperationandcheckthe\nresultingdebuglog.\n■ Makesurethattherouters,bridges,andothernetworkdevicesareallat\"full\"\nduplex.\nSeeTroubleshootingnetworkinterfacecardperformanceintheNetBackup\nTroubleshootingGuide.\n■ Usea\"sniffer\"programtodeterminethenumberofpacketsbeingrejectedor\nre-requested.\n■ OnWindowssystems,theclient bpbkarlogmaycontaina10054Connection\nResetError(usuallyindicatesahardwareerror).Somewherebetweenthe\nNetBackupclientandserver,theconnectionwasreset.WhenNetBackup\nreceivesthiserror,itcannotcontinuethebackup.Thiserrorhasbeenattributed\ntothefollowing:\n■ Ahiccupinthenetwork.\n■ AbadnetworkinterfacecardonaNetBackupclient.\n■ AbadnetworkinterfacecardontheNetBackupserver.\n■ Faultyrouters.\n■ AnyotherapplicationsthatinterferewithNetBackupconnections.\n■ TheerroroccurswhileyouusetheNetBackupJavainterface:Theapplication\nserver(bpjavaprocesses)fortheNetBackupJavainterfaceprobablyranout\nofdiskspaceinthefilesystemcontaining\n/usr/openv/netbackup/logs/user_ops.Theapplicationserverwritestemporary\nfilesintodirectoriesinthe /user_opsdirectory.Tryclearingupdiskspacein\nthefilesystem." + }, + "15": { + "code": 15, + "desc": "fileclosefailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhere", + "full_action": "ChecktheNetBackupProblemsreportforcluesonwhere\nandwhytheproblemoccurred.Fordetailedtroubleshootinginformation,createa\ndebuglogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrythe\noperationandchecktheresultingdebuglog." + }, + "16": { + "code": 16, + "desc": "unimplementedfeature 108NetBackupstatuscodes NetBackup status codes", + "first_action": "SavealloftheerrorinformationandcontactCohesity", + "full_action": "SavealloftheerrorinformationandcontactCohesity\nTechnicalSupport." + }, + "17": { + "code": 17, + "desc": "pipeopenfailed", + "first_action": "SavealloftheerrorinformationandcontactCohesity", + "full_action": "SavealloftheerrorinformationandcontactCohesity\nTechnicalSupport." + }, + "18": { + "code": 18, + "desc": "pipeclosefailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhy", + "full_action": "ChecktheNetBackupProblemsreportforcluesonwhy\nthefailureoccurred.Fordetailedtroubleshootinginformation,createadebuglog\ndirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresultingdebuglog." + }, + "19": { + "code": 19, + "desc": "getservbynamefailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhythefailureoccurred.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesonwhythefailureoccurred.\n■ OnaUNIXorLinuxsystem,checkthat /etc/servicesandNISservicesmap\n(ifapplicable)haveentriesfortheNetBackupservices:bpcd,bpdbm,andbprd.\n■ OnaWindowssystem,verifythatthe\n%SystemRoot%\\system32\\drivers\\etc\\servicesfileshowsthecorrectentries\nfortheNetBackupInternetprocesses: bpcd, bpdbm,and bprd.\nEnsurethatthefollowingnumbersmatchthesettingsinthe servicesfile:The\nNetBackupClientServicePortnumberandNetBackupRequestServicePort\nnumberonthe Networktabinthe NetBackup Client Propertiesdialogbox.\nTodisplaythisdialogbox,starttheBackup,Archive,andRestoreinterfaceand\nclick NetBackup Client Propertiesonthe Filemenu.Thevaluesonthe\nNetworktabarewrittentotheservicesfilewhentheNetBackupClientservice\nstarts.\nSee\"Verifyinghostnameandserviceentries\"intheNetBackupTroubleshooting\nGuide.\n■ Checkthelevelofnetworkactivity.Anoverloadednetworkcancausethiserror.\n■ Iftheseactionsdonotrevealtheproblem,createadebuglogdirectoryforthe\nprocessthatreturnedthisstatuscode.Thenretrytheoperationandcheckthe\nresultingdebuglog." + }, + "20": { + "code": 20, + "desc": "invalidcommandparameter", + "first_action": "ReviewtheNetBackupProblemsreportforclues.", + "full_action": "Dothefollowing,asappropriate:\n■ ReviewtheNetBackupProblemsreportforclues.\n■ Iftheerroroccurswhenyourunacommandonthecommandline,verifythat\ntheparametersarevalid.\n■ Thisstatuscodemayoccurif nbjmpassesparametersbutdoesnothavea\nrequiredparameter.Reviewthe nbjmunifiedlogs(originatorID117)forthelist\nofparametersthatwerepassed.\n■ ThefollowinginformationpertainstoNetBackupSnapshotClient.\n■ Ifthefollowingappearsinthe /usr/openv/netbackup/logs/bptmlogas\nenabledonathird-partycopybackup,multiplexingwasenabledona\nthird-partycopybackup:\nbptm: cannot perform Third-Party-Copy for multiplexed backups\nsend_brm_msg: ERROR 20\nbptm: EXITING with status 20\nTheThird-partyCopyDeviceoff-hostbackupmethodisincompatiblewith\nmultiplexing(thewritingoftwoormoreconcurrentbackupjobstothesame\nstoragedevice).Youmustdisablemultiplexingforanythird-partycopy\nbackups.Ifmultiplexingisenabled,thebackupfails.\n■ Themediaservermaynothavethecorrect3pc.conffileentryfortheclient\ndiskthatisneededforthebackup.\nThefollowingappearsinthe /usr/openv/netbackup/logs/bpbkarlog:\n14:45:00.983 [15773] <4> bpmap_mm_get_devid: GET_DEVICE_INDEX 1\nEMC:SYMMETRIX:601092014000\n14:45:00.986 [15773] <4> bpbkar child_send_keepalives: keepalive\nchild started, pid = 15822\n14:47:02.029 [15773] <4> bpmap_mm_get_devid: keepalive child:\n15822 killed\n14:47:02.030 [15773] <4> bpmap_mm_get_devid: DEVICE_INDEX -1\n14:47:02.031 [15773] <16> bpmap_send_extend: ERR - can't obtain\ndevice id string EMC:SYMMETRIX:601092014000\n14:47:33.167 [15773] <16> bpbkar Exit: ERR - bpbkar FATAL exit\nstatus = 227: no entity was found\n14:47:33.167 [15773] <4> bpbkar Exit: INF - EXIT STATUS 227: no\nentity was found\n14:47:33.168 [15773] <2> bpbkar Exit: INF - Close of stdout\ncomplete\nThisshowsthataparticulardevicecannotbefoundinthe 3pc.conffileon\nthemediaserver(14:47:02.031 [15773] <16> bpmap_send_extend: ERR\n- can't obtain device id string EMC:SYMMETRIX:601092014000).\nTheproblemisoneofthefollowing:\n■ The3pc.conffileonthemediaserverisoutdated.Recreatethe3pc.conf\nfile.\n■ ThemediaserverisnotonthesameFibreChannelnetworkasthe\nthird-partycopydeviceandclientdisk.Asaresult,the3pc.conffiledoes\nnothaveacorrectentryfortheclientdisk.Runthebptpcinfocommand\nwiththe -x client_nameoption;thisoptionaddstheclientdisktothe\n3pc.conffile.Foreachdiskthatisaddedtothefilebymeansof\nbptpcinfo -x client_name,youmayneedtoaddthedevice’sWorld\nWideName(WWN=).\nSeetheNetBackupSnapshotClientConfigurationonlinedocument.\nSeeSnapshotClientAssistanceintheNetBackupSnapshotClient\nAdministrator’sGuide.\n■ TheHPVxFSsnapshotmechanismrequiresadedicatedcachepartitionfor\neachsnapshot.Acheckismadeinthemounttabletomakesurethatthe\ncachepartitionisnotalreadyinuse.Ifthecachepartitionisalreadyinuse,\nstatuscode20occurs.\nReviewthe/usr/openv/netbackup/logs/bpbkarlogforamessagesimilar\ntothefollowing:\nbpfsmap: FTL - bpfsmap: snapshot cache already in use,\n/dev/arrayvg/vol4c\nbpbkar Exit: ERR - bpbkar FATAL exit status = 20: invalid\ncommand parameter\nbpbkar Exit: INF - EXIT STATUS 20: invalid command parameter\nIfthesnapshotcachepartitionisalreadyinuse,dooneofthefollowing:Set\nupyourpolicyschedulestorunatdifferenttimesorusedifferentcache\npartitionsforeachbackup.\nIfthe Allow multiple data streamsoptionisenabled,eachstreammust\nhaveitsowndedicatedcachepartition.\n■ ComparetheNetBackupversionlevelontheservertotheversionlevelonthe\nclientsbydoingthefollowing:\n■ OnUNIXorLinuxNetBackupserversandclients,reviewthe\n/usr/openv/netbackup/bin/versionfile.\n■ OnWindowsNetBackupservers,reviewthe\ninstall_path\\NetBackup\\version.txtfileortheAboutNetBackupitem\nonthe Helpmenu.\n■ OnMicrosoftWindowsclients,reviewthe About NetBackup item on the\nHelpmenu.\n■ IfaJavainterfacedisplaystheerror,tellthemhowtoenablethedebugprint\nmanagerintheJavastartupfile.Retryandcomparetheparametersthat\nwereloggedontheJavalogwiththeparameterslistedinthecommands\nusagestatement.\n■ Forthe Backup Media ServeroptionforVMwarebackups,thestorageunitthat\nisspecifiedinthepolicymustbeuniquetoyourmediaservers.Ifthestorage\nunitisalsoavailableonanothermediaserver,thesnapshotjobcannotsucceed.\n■ IfyouprotectNASarraysusingVSOFIMsnapshotmethod,performoff-host\nbackupusinganalternateclient.\n■ ForBigDatapolicies,themediaserverandthebackuphostsmustusethesame\nNetBackupversion.\n■ Iftheseactionsdonotrevealtheproblem,createadebuglogdirectoryforthe\nprocessthatreturnedthisstatuscode(iftheprocessuseslegacylogging).Then\nretrytheoperationandreviewtheresultinglog." + }, + "21": { + "code": 21, + "desc": "socketopenfailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure\noccurred.IfyoucannotdeterminethecausefromtheProblemsreport,create\ndebuglogdirectoriesfortheprocessesthatreturnedthisstatuscode.Then,\nretrytheoperationandchecktheresultingdebuglogs.\n■ ThefollowinginformationappliesonlytoSunSolaris:\nVerifythatalloperatingsystempatchesareinstalled.\nSeetheOperatingNotessectionoftheNetBackupReleaseNotes.\n■ ThefollowinginformationappliesonlytoWindowssystems:\nVerifythattherecommendedservicepacksareinstalled.\n■ TheNetBackupmediaservermaynothavetheServicesforNetworkFileSystem\n(NFS)installed.Asaresult,themediaservercannotcontactthePortmapper\nservice.TheattempttomanuallystarttheNFSservicesfailsbecausethe\nNetworkFileSystemisnotinstalled.\nInstalltheServicesforNetworkFileSystemonthemediaserver." + }, + "22": { + "code": 22, + "desc": "socketclosefailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure\noccurred.IfyoucannotdeterminethecausefromtheProblemsreport,create\ndebuglogdirectoriesfortheprocessesthatcouldhavereturnedthisstatus\ncode.Then,retrytheoperationandchecktheresultingdebuglogs.\n■ ThefollowinginformationappliesonlytoSunSolaris:\nVerifythatalloperatingsystempatchesareinstalled.\nSeetheOperatingNotessectionoftheNetBackupReleaseNotes.\n■ ThefollowinginformationappliesonlytoWindowssystems:\nVerifythattherecommendedservicepacksareinstalled." + }, + "23": { + "code": 23, + "desc": "socketreadfailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure\noccurred.IfyoucannotdeterminethecausefromtheProblemsreport,create\ndebuglogdirectoriesfortheprocessesthatcouldhavereturnedthisstatus\ncode.Then,retrytheoperationandchecktheresultingdebuglogs.\n■ Corruptbinariesareonepossiblecauseforthiserror.\nLoadafresh bptmfromtheinstallmediatotrytoresolvetheproblem.\n■ ThefollowinginformationappliesonlytoSunSolaris:\nVerifythatalloperatingsystempatchesareinstalled.\nSeetheOperatingNotessectionoftheNetBackupReleaseNotes.\n■ ThefollowinginformationappliesonlytoWindowssystems:\nVerifythattherecommendedservicepacksareinstalled.\n■ TheNetBackupmediaserverisan8.0orearlierversionandyouhavedisabled\ninsecurecommunicationinNetBackup.Ifyouwanttocontinuewiththehost\nconnection,dooneofthefollowing:\n■ Inthe NetBackup Administration Consoleonthemasterserverhost,\nselect Security Management > Global Security > Enable insecure\ncommunicationwiththeNetBackup8.0andearlierhostsoption.\n■ Specifythenbseccmd -setsecurityconfig -insecurecommunication on\ncommand." + }, + "24": { + "code": 24, + "desc": "socketwritefailed", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesonwhereandwhythefailure\noccurred.IfyoucannotdeterminethecausefromtheProblemsreport,create\ndebuglogdirectoriesfortheprocessesthatcouldhavereturnedthisstatus\ncode.Thenretrytheoperationandchecktheresultingdebuglogs.\n■ Apossiblecauseisahighnetworkload.Forexample,thisproblemoccurswith\nCannot write to STDOUTwhenaWindowssystemthatmonitorsnetworkload\ndetectsahighload.ItthensendsanICMPpackettoothersystemstoinform\nthemthattheroutetheyuseisdisconnected.Thelogmessagesweresimilar\ntothefollowing:\n01/31/22 14:05:23 ruble crabtree.null.com from client\ncrabtree.null.com: ERR - Cannot write to STDOUT. Err no= 242: No\nroute to host\n01/31/22 14:05:48 ruble crabtree.null.com successfully wrote\nbackup id crabtree.null.com_1643637900, copy 1, fragment 1,\n440864 Kbytes at 628.538 Kbytes/sec\n01/31/22 14:05:51 netbackup crabtree.null.com CLIENT\ncrabtree.null.com POLICY Remote3SysFullW SCHED Sirius EXIT\nSTATUS 24 (socket write failed)\n■ ThefollowinginformationappliesonlytoSunSolaris:\nVerifythatalloperatingsystempatchesareinstalled.\nSeetheOperatingNotessectionoftheNetBackupReleaseNotes.\n■ ThefollowinginformationappliesonlytoWindowssystems:\nVerifythattherecommendedservicepacksareinstalled." + }, + "25": { + "code": 25, + "desc": "cannotconnectonsocket", + "first_action": "Verifythatbpcompatd,vnetd,andPrivateBranchExchange(PBX)arerunning.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatbpcompatd,vnetd,andPrivateBranchExchange(PBX)arerunning.\nInformationonhowtostartPBXisavailable.\nSee\"ResolvingPBXproblems\"intheNetBackupTroubleshootingGuide.\n■ Ifnecessary,stopandrestartNetBackup.\n■ OnUNIXsystems,enterthefollowing:\n/usr/openv/netbackup/bin/bp.kill_all\n/usr/openv/netbackup/bin/bp.start_all\n■ OnWindowssystems,enterthefollowing:\ninstall_path\\NetBackup\\bin\\bpdown\ninstall_path\\NetBackup\\bin\\bpup\n■ ThefollowinginformationappliesonlytoaUNIXorLinuxNetBackupmaster\nserver:\nVerifythatthe bprdandthe bpdbmprocessesarerunning.Iftheseprocesses\narenotrunning,startthem.OnaWindowsmasterserver,verifythatthe\nNetBackupRequestManagerandtheNetBackupDatabaseManagerservices\narerunning.Iftheseservicesarenotrunning,startthem.\nIftheseprocessesorservicesarerunning,examinetheAllLogEntriesreport\nforthetimeofthefailuretodeterminewherethefailureoccurred.\nDooneofthefollowing:\n■ Ifyoucannotviewthereportoryougetacannot connect on socketerror,\nverifyagainthattheNetBackupDatabaseManagerserviceordaemonis\nrunning.Then,createadebuglogdirectoryfor bpdbm,retrytheoperation,\nandchecktheresultingdebuglog.\n■ Ifyouviewthereportanddonotfindaproblem-relatedentry,createthe\ndebuglogdirectoriesfortherelatedprocessesthatwererunningwhenthe\nerrorfirstappeared.(Thisprocessfrequentlyis bpbrm.)Then,retrythe\noperationandchecktheresultingdebuglogs.\n■ Verifythattheserverlistspecifiesthecorrectmasterserver.\n■ ThefollowinginformationappliesonlytoWindowssystems:\nThemasterserverisdesignatedinthe Server to use for backups and\nrestoresdrop-downinthe Specify NetBackup Machines and Policy Type\ndialogbox.Todisplaythisdialogbox,starttheBackup,Archive,andRestore\ninterfaceandclick Specify NetBackup Machines and Policy Typeonthe\nFilemenu.\n■ ThefollowinginformationappliesonlytoUNIXandLinuxsystems:\nThemasterserveristhefirst SERVERentryinthe bp.conffile.\n■ ChecktheCohesityTechnicalSupportwebsitetoensurethatall\nrecommendedNetBackuppatchesareinstalled.\n■ Iffailureoccurswhenyourunauser-directedbackupfromaclient,make\nsurethatauser-directedbackupscheduleexistsatthemasterserver.\n■ WithNetBackupdatabaseextensions:\nMakesurethattheapplicabledatabaseproducthasthecorrectpermissions\nallowingNetBackuptowritetotheprogresslogontheclient.\n■ ThefollowinginformationappliesonlytoUNIXsystems:\nIfbpdbmhasquitwhentheshutdownscriptrunsonamediaserver,carefully\nreadthe K77netbackupscript.Itcontainsdetailsonhowtopreventthis\nproblem.Thescriptisin /usr/openv/netbackup/bin/goodies.\nIfyouchangetheserverlistonaUNIXorLinuxmasterserver,dothefollowing\nforthechangestotakeeffect:StopandthenrestarttheNetBackupRequest\nDaemon(bprd)andNetBackupDatabaseManagerDaemon(bpdbm).On\nWindows,stopandrestarttheNetBackupRequestManagerandNetBackup\nDatabaseManagerservices.\n■ Checkthe servicesfile.\n■ ThefollowinginformationappliesonlytoUNIXsystems:\nVerifythatthe /etc/servicesfile(andNISservicesifNISisused)has\nentriesfortheNetBackupservices: bpcd, bpdbm,and bprd.\nOnWindows,verifythatthe%SystemRoot%\\system32\\drivers\\etc\\services\nfilehasthecorrectentriesfor bpcd, bpdbm,and bprd.\nAlso,verifythatthefollowingnumbersmatchthesettingsinthe servicesfile:\nThe NetBackup Client Service Portandthe NetBackup Request Service\nPortonthe Networktabinthe NetBackup Client Propertiesdialogbox.To\ndisplaythisdialogbox,starttheBackup,Archive,andRestoreinterfaceand\nclick NetBackup Client Propertiesonthe Filemenu.Thevaluesonthe\nNetworktabarewrittentotheservicesfilewhentheNetBackupClientservice\nstarts.\nSeeVerifyinghostnamesandserviceentriesinNetBackupintheNetBackup\nTroubleshootingGuide.\n■ OnSunSolaris,verifythatalloperatingsystempatchesareinstalled\nSeetheOperatingNotessectionoftheNetBackupReleaseNotes.\n■ OnWindows,verifythattherecommendedservicepacksareinstalled.\n■ WhenthebaseNetBackuplicensekeyexpires,daemons(suchas bprdand\nbpdbm)terminateontheNetBackupserver.Ifthesedaemonsarenotrunning,\nyouarelikelytoencounterstatuscode25errorsintheAdministrationconsole.\nInstallavalidbaseNetBackuplicensekey,restartthedaemons,andrestartthe\nconsole.\n■ ForNetBackupSnapshotClient,thefollowingapplies:Whenmanydevicesare\nconfiguredonamediaserver,itmaytakealongtimeforthe bptpcinfo\ncommandtogeneratethefile3pc.Whenthebackupisrunforthefirsttime,the\nbackupmayfailwithstatus25.Makesurethatthe\n/usr/openv/volmgr/database/3pc.conffileexists.Ifitdoes,rerunthebackup.\nIfthebackupfailsagain,runthe bptpcinfomanuallytogeneratethefile 3pc,\nthentrythebackupagain.\n■ IntheAutoImageReplication(A.I.R.)scenario,theerrorcanoccurifinsecure\ncommunicationisdisabledinNetBackupafterthetrustrelationshipbetween\nthe8.1and8.0masterserversisestablished.Ifyouwanttocontinuewiththe\nhostconnection,dooneofthefollowing:\n■ Inthe NetBackup Administration Consoleonthemasterserverhost,\nselectthe Security Management > Global Security > Secure\nCommunication > Enable insecure communication with NetBackup 8.0\nand earlier hostsoption.\n■ Specifythenbseccmd -setsecurityconfig -insecurecommunication on\ncommand.\n■ ForRHV:\n■ EnsurethattheRHVcredentialsarecorrectandthevirtualizationserveris\naccessible.\n■ ForVMware:\n■ Whenthe VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLEDoptionis\nenabled,youmustverifytheplacementofthecertificatesandCRLs.Verify\nwhethertheVMwarevirtualizationservers'(vCenter,ESX,ESXi)certificates\nandCRLsareaddedtotherespectiveECAconfiguredtruststoreandthe\nCRLpath.\n■ EnsurethatthecertificatesandtheCRLfilesareinthecorrectformatand\nthetruststorefileandtheCRLfilesarenotcorrupted.\n■ OnlythePEMcertificateformatforfile-basedtruststore&Windowstrust\nstorearesupportedforvirtualizationservers.P7borDERformatfilebased\ntruststoreisnotsupported.Whenthisfeatureisenabled,thecertificateECA\nstoreshouldeitherbeWindowscertificatestoreorfilebasedPEMformat\nstore.\n■ ForNutanixAHV:\n■ EnsurethattheCAcertificateisaddedtotheNetBackuptruststore.Refer\ntotheNutanixAHVAdministrator’sGuideformoredetails." + }, + "26": { + "code": 26, + "desc": "client/serverhandshakingfailed", + "first_action": "VerifythePKIartifactsbyrunningthesecommands:", + "full_action": "Determinewhichactivityencounteredthehandshake\nfailurebyexaminingtheAllLogEntriesreportfortheappropriatetimeperiod.\nDeterminetheclientandserverthathadthehandshakefailure.\nFordetailedtroubleshootinginformation,createadebuglogdirectoryfortheprocess\nthatreturnedthisstatuscode.Thenretrytheoperationandreviewtheresulting\ndebuglog.\nIftheerrorhasoccurredduringthecertificateenrollmentprocess,verifythefollowing:\n■ VerifythePKIartifactsbyrunningthesecommands:\n■ nbcertcmd -listAllCertificates [-jks]-Runonthemasterserverto\ndisplaythewebservercertificateinformationfromJavakeystore.\n■ nbcertcmd -listCACertDetails -ECA-Runonthehosttolistthedetails\noftheCAcertificatesthatarestoreditstruststore.\n■ Ensurethattheissuersoftheclientandservercertificatesareavailableineach\nother’struststores." + }, + "27": { + "code": 27, + "desc": "childprocesskilledbysignal", + "first_action": "ChecktheNetBackupAllLogEntriesreportforclueson", + "full_action": "ChecktheNetBackupAllLogEntriesreportforclueson\nwhereandwhythefailureoccurred.Fordetailedtroubleshootinginformation,create\nadebuglogdirectoryfortheprocessthatyouthinkmayhavereturnedthisstatus\ncode.Then,retrytheoperationandchecktheresultingdebuglog." + }, + "28": { + "code": 28, + "desc": "failedtryingtoforkaprocess", + "first_action": "ChecktheNetBackupAllLogEntriesreportforclueson", + "full_action": "ChecktheNetBackupAllLogEntriesreportforclueson\nwhereandwhythefailureoccurred.Fordetailedtroubleshootinginformation,create\ndebuglogdirectoriesfortheprocessesthatthinkmayhavereturnedthisstatus\ncode.Then,retrytheoperationandchecktheresultingdebuglogs." + }, + "29": { + "code": 29, + "desc": "failedtryingtoexecacommand", + "first_action": "ChecktheNetBackupAllLogEntriesreportforcluesonwhereandwhythe", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupAllLogEntriesreportforcluesonwhereandwhythe\nfailureoccurred.\n■ Checkthepermissionsonthecommandtoberun.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryforthe\nprocessthatreturnedthisstatuscode.Thenretrytheoperationandcheckthe\nresultingdebuglog." + }, + "30": { + "code": 30, + "desc": "cannotgetpasswordinformation", + "first_action": "ChecktheNetBackupAllLogEntriesreportforclueson", + "full_action": "ChecktheNetBackupAllLogEntriesreportforclueson\nwhereandwhythefailureoccurred.Fordetailedtroubleshootinginformation,create\nadebuglogfortheprocessthatyouthinkmayhavereturnedthisstatuscode.Then,\nretrytheoperationandchecktheresultingdebuglog." + }, + "31": { + "code": 31, + "desc": "couldnotsetuserIDforprocess", + "first_action": "ChecktheNetBackupAllLogEntriesreportforclueson", + "full_action": "ChecktheNetBackupAllLogEntriesreportforclueson\nwhereandwhythefailureoccurred.Fordetailedtroubleshootinginformation,create\nadebuglogdirectoryfortheprocessthatyouthinkmayhavereturnedthisstatus\ncode.Then,retrytheoperationandchecktheresultingdebuglog." + }, + "32": { + "code": 32, + "desc": "couldnotsetgroupIDforprocess", + "first_action": "ChecktheNetBackupAllLogEntriesreportforclueson", + "full_action": "ChecktheNetBackupAllLogEntriesreportforclueson\nwhereandwhythefailureoccurred.Fordetailedtroubleshootinginformation,create\nadebuglogdirectoryfortheprocessthatyouthinkmayhavereturnedthisstatus\ncode.Then,retrytheoperationandchecktheresultingdebuglog." + }, + "33": { + "code": 33, + "desc": "failedwhiletryingtosendmail", + "first_action": "ChecktheNetBackupAllLogEntriesreportforclueson", + "full_action": "ChecktheNetBackupAllLogEntriesreportforclueson\nwhereandwhythefailureoccurred.Fordetailedtroubleshootinginformation,create\nadebuglogdirectoryfortheprocessthatyouthinkmayhavereturnedthisstatus\ncode.Then,retrytheoperationandchecktheresultingdebuglog." + }, + "34": { + "code": 34, + "desc": "failedwaitingforchildprocess", + "first_action": "ChecktheNetBackupAllLogEntriesreportforclueson", + "full_action": "ChecktheNetBackupAllLogEntriesreportforclueson\nwhereandwhythefailureoccurred.Fordetailedtroubleshootinginformation,create\nadebuglogfortheprocessthatyouthinkmayhavereturnedthisstatuscode.Then,\nretrytheoperationandchecktheresultingdebuglog." + }, + "35": { + "code": 35, + "desc": "cannotmakerequireddirectory", + "first_action": "ChecktheNetBackupAllLogEntriesreporttodeterminewhichdirectorywas", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupAllLogEntriesreporttodeterminewhichdirectorywas\nnotcreatedandwhyitwasnotcreated.Inparticular,checkforafulldiskpartition.\n■ Checkthepermissionsontheparentdirectory.VerifythatNetBackupservices\narestartedwitha Logon asaccountthathaspermissiontocreatethedirectory.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryforthe\nprocessthatreturnedthisstatuscode.Thenretrytheoperationandcheckthe\nresultingdebuglog." + }, + "36": { + "code": 36, + "desc": "failedtryingtoallocatememory", + "first_action": "Freeupmemorybyterminatinganyunneededprocesses", + "full_action": "Freeupmemorybyterminatinganyunneededprocesses\nthatconsumealotofmemory.Addmoreswapspaceorphysicalmemory." + }, + "37": { + "code": 37, + "desc": "operationrequestedbyaninvalidserver", + "first_action": "Theoperatingsystemwherethefileswerebackedupdoesnotmatchthe", + "full_action": "ExaminetheNetBackupAllLogEntriesreportforthetime\nofthiserrortodeterminewhichsystemtriedtoconnecttothemasterserver.\nIftheserverisavalidmediaserver,verifythatthestorageunitforthemediaserver\nisdefined.Also,verifythattheserverorWindowsNetBackupRemoteAdministration\nConsolehasaserverlistentryonthemasterserver.\nIfnecessary,updatetheserverlist.\nOnaUNIXorLinuxmasterserver,adda SERVER = media_server_nametothe\nbp.conffile. media_server_nameisthehostnameofthemediaserver.Ona\nWindowsmasterserver,addthemediaservertothelistonthe Serverstabinthe\nMaster Server Propertiesdialogbox.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\nIfaserverorNetBackupRemoteAdministrationConsolehasmorethanonehost\nname(Example:multiplenetworkinterfaces),verifythatthemasterserverhasa\nserverlistentryforeachofthem.\nIfyouchangetheserverlistonaUNIXorLinuxmasterserver,dothefollowingfor\nthechangestotakeeffect:StopandthenrestarttheNetBackupRequestDaemon\n(bprd)andNetBackupDatabaseManagerDaemon(bpdbm).OnWindows,stop\nandrestarttheNetBackupRequestManagerandNetBackupDatabaseManager\nservices.\nWhenaVMwareagentlessrestoreisperformed,therestorecancauseoneofthe\nfollowingissues:\n■ Theoperatingsystemwherethefileswerebackedupdoesnotmatchthe\noperatingsystemwhereNetBackupattemptedtorestorethefiles.\nSelectavirtualmachinefortherestorethathasthesameoperatingsystemas\nthebackupvirtualmachine.Confirmthattheoperatingsystemtypethatis\nspecifiedintargetVMpropertiesmatchestotheoperatingsystemthatisinstalled\ninthetargetVM." + }, + "38": { + "code": 38, + "desc": "couldnotgetgroupinformation", + "first_action": "ChecktheNetBackupProblemsreportforcluesonwhy", + "full_action": "ChecktheNetBackupProblemsreportforcluesonwhy\ntheerroroccurred.Fordetailedtroubleshootinginformation,createadebuglog\ndirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresultingdebuglog." + }, + "39": { + "code": 39, + "desc": "clientnamemismatch", + "first_action": "Changeoneofthefollowingsothetwomatch:the", + "full_action": "Changeoneofthefollowingsothetwomatch:the\nNetBackupclientnamesettingontheclient(seetheapplicableNetBackupusers\nguide)ortheoneinthepolicyconfigurationontheserver." + }, + "40": { + "code": 40, + "desc": "networkconnectionbroken", + "first_action": "Trypingingtheclientfromtheserver.Ifpingingisnotpossible,checkforloose", + "full_action": "Dothefollowing,asappropriate:\n■ Trypingingtheclientfromtheserver.Ifpingingisnotpossible,checkforloose\nconnectionsorothernetworkproblems.\n■ Verifythattheserverlistsettingsarecorrectonboththeclientandtheserver.\nIfthebackupinvolvesamediaserver,verifythattheseentriesarecorrecton\nboththemasterandthemediaserver.Forexample,ifamediaserverdoesnot\nhaveaserverlistentryforthemaster,itdoesnotacceptconnectionsfromthe\nmaster.\n■ OnWindows,themasterserverisdesignatedonthe Serverstabinthe\nMaster Server Propertiesdialogbox.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"in\ntheNetBackupTroubleshootingGuide.\n■ OnUNIXandLinuxsystems,themasterserveristhefirst SERVERentryin\nthe bp.conffile.\nIfyouchangetheserverlistonaUNIXorLinuxmasterserver,dothefollowing\nforthechangestotakeeffect:StopandthenrestarttheNetBackupRequest\nDaemon(bprd)andNetBackupDatabaseManagerDaemon(bpdbm).On\nWindows,stopandrestarttheNetBackupRequestManagerandNetBackup\nDatabaseManagerservices.\n■ Statuscode40canalsobeduetodenialofamountrequestbytheoperator.\n■ Thisstatuscodemayoccurifnbjmwasunabletoconnecttobpbrmortobpmount.\nExaminethe nbjmunifiedlog(originatorID117)orthe bpbrmorthe bpmount\nlegacylogsformoredetailonthecauseoftheerror." + }, + "41": { + "code": 41, + "desc": "networkconnectiontimedout 126NetBackupstatuscodes NetBackup status codes", + "first_action": "Ifyoubackuptomanyfiles,use Host PropertiesontheNetBackupserverto", + "full_action": "Dothefollowing,asappropriate:\n■ Ifyoubackuptomanyfiles,use Host PropertiesontheNetBackupserverto\nchange Client read timeouttoamuchhighervalue(forexample:4000).These\nsettingsareonthe Universal Settingstabinthe Master Server Properties\ndialogbox.Thedefaultforthistimeoutis300seconds.\nAlso,setthe File browse timeoutonthe Timeoutstabtoavaluegreaterthan\n4000.\nThenretrytheoperation.Thenamesofthefilesareloggedonthedebuglog\nfileinthe /usr/openv/netbackup/logs/bpbkardirectorybefore bpbkar\nprocessesthem.Thelastfileinthelogisthefilethatcausesproblems.\n■ OnUNIX,Linux,orWindowsclients,checkforthefollowingproblemswiththe\nbpbkarclientprocess.\nOnWindowsclients:Thebpbkarclientprocessisnothung.Duetothefilesand\ndirectoriesitscans,ithasnotrepliedtotheserverwithinthe Client read timeout\nperiod.Thiserroroccursduringincrementalbackupswhendirectorieshave\nthousandsofunmodifiedfiles.\nForthiscase,use Host PropertiesontheNetBackupservertochange Client\nread timeout.Thissettingisonthe Universal Settingstabinthe Master Server\nPropertiesdialogbox.Thedefaultforthistimeoutis300seconds.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\nYoucanalsomonitorCPUutilizationtodetermineifthisconditionexists.\nThefollowinginformationappliesonlytoUNIXorLinuxclients:\n■ Thebpbkarclientprocessishungonafilethathasamandatorylockingset.\nForthiscase,addthefollowingtotheclient’s bp.conffile:\nVERBOSE\nAsrootontheclient,runthefollowing:\ntouch /usr/openv/netbackup/bpbkar_path_tr\n/usr/openv/netbackup/logs/bpbkar\nThenretrytheoperation.Thenamesofthefilesareloggedonthedebug\nlogfileinthe/usr/openv/netbackup/logs/bpbkardirectorybeforebpbkar\nprocessesthem.Thelastfileinthelogisthefilethatcausesproblems.\nNote:Also,usetheseproceduresforotherunknown bpbkarhangs.\nIftheproblemisduetomandatoryfilelocking,haveNetBackupskipthe\nlockedfiles.SetLOCKED_FILE_ACTIONto SKIPinthe\n/usr/openv/netbackup/bp.conffileontheclient.\n■ The bpbkarclientprocessisnothung.Duetothefilesanddirectoriesit\nscans,ithasnotrepliedtotheserverwithinCLIENT_READ_TIMEOUTor\nCLIENT_CONNECT_TIMEOUT.Thiserroroccursduringbackupswhen\ndirectorieshavethousandsofunmodifiedfilesorduringrestoresofthesparse\nfilesthathavethousandsofholes.Forthiscase,trytoaddormodifythe\nCLIENT_READ_TIMEOUTvalueintheserver’s\n/usr/openv/netbackup/bp.conffile.Thedefaultfor\nCLIENT_READ_TIMEOUTis300secondsifitisnotspecified.\nUseyoursystem’s pscommandandmonitorCPUutilizationtohelpdecide\nwhichoftheseconditionsexist.\nWhenyoufinishtheinvestigationoftheproblem,deletethe\n/usr/openv/netbackup/logs/bpbkardirectory,sincethelogfilescanbecome\nquitelargeandarenotdeletedautomatically.Alsodelete\n/usr/openv/netbackup/bpbkar_path_trsoyoudonotgeneratelargerlog\nfilesthanneededthenexttimeyoucreatedirectory\n/usr/openv/netbackup/logs/bpbkar.\n■ OnWindowssystems,trythefollowing:\n■ Disablethefollowingfile:\ninstall_path\\VERITAS\\NetBackup\\bin\\tracker.exe\n■ Repairharddrivefragmentation.TryanapplicationthatiscalledDiskeeper\nLite,whichispartoftheWindowsResourceKit.\n■ Makesurethatenoughspaceisavailablein \\temp.\n■ Iftheservercannotconnecttotheclient,create bpcdor bpbkar(UNIX,Linux,\nandWindowsonly)debuglogdirectoriesontheclient.Thenretrytheoperation\nandchecktheresultinglogs.Iftheselogsdonotprovideaclue,createabpbrm\ndebuglogontheserver.Thenretrytheoperationandchecktheresultingdebug\nlog.\nIfthebpbrmloghasentriessimilartothefollowing,theproblemisintherouting\nconfigurationontheserver:\nbpbrm hookup_timeout: timed out waiting during the client hookup\nbpbrm Exit: client backup EXIT STATUS 41: network connection\ntimed out\nVerifythattheclientIPaddressiscorrectinthenameservicethatisused.On\nUNIXclients,ifboththeNISandtheDNSfilesareused,verifythattheymatch.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ IfyouuseanAIXtokenringadapterandthe routeddaemonisrunning,the\ntimeoutoccursbecausethetokenringadaptercreatesdynamicroutes.Itthen\ncausesthe routeddaemontocrash.\n■ ForaFlashBackupclient,thiserroroccursifthefilesystembeingbackedupis\nverylargeandhasaverylargenumberoffiles.Itcanalsooccurifalargenumber\nofconcurrentdatastreamsareactiveatthesametime.Tocorrectit,add\nCLIENT_READ_TIMEOUTtothe/usr/openv/netbackup/bp.conffileandset\nittoincreasethetime-outinterval.\n■ ChecktheCohesityTechnicalSupportwebsitetoensurethatallrecommended\nNetBackuppatchesareinstalled.\n■ AddtheCLIENT_READ_TIMEOUTvaluestothemasterserver,mediaserver,\nandclientwhenaNetBackupdatabaseextensionproductisinstalled.Thevalues\nshouldallbethesameforeachserver.Thevaluesetisdependentonthesize\nofthedatabasebeingbackedup.MoreinformationonCLIENT_READ_TIMEOUT\nisavailable.\nSeetheNetBackupAdministrator’sGuide,VolumeII.\n■ Makesurethatenhancedauthenticationisconfiguredcorrectly.Forexample,\nthefollowingmayresultinstatuscode41:HostAisconfiguredtouseenhanced\nauthenticationwithhostB,buthostBisnotconfiguredtouseenhanced\nauthenticationwithhostA.Inthiscase,connectionsfromhostBtohostAare\nlikelytofailwithstatuscode41.ConnectionsfromhostAtoBarelikelytofail\nwithauthenticationerrors(statuscode160).\n■ IftheAmazonS3compliantcloudisnotabletoprocessthehighnumberof\nrequests,performoneofthefollowing:\n■ Configurethebandwidththrottlingtoreducethenumberofrequests.See\n\"NetBackupcloudstorageserverconnectionproperties\"intheNetBackup\nCloudAdministrator'sGuide.\n■ Reducethenumberofread/writebuffers.See\"NetBackupcloudstorage\nserverbandwidththrottlingproperties\"intheNetBackupCloudAdministrator's\nGuide.\n■ Askyourcloudvendortoincreasetheparallelrequestslimit.\n■ IfconnectionbetweenthemasterserverandaNATclientfailed,dothefollowing:\n■ Ensurethatthesubscriberserviceontheclientisupandrunning.\n■ Iftheproblempersists,restarttheclientservicesandensurethatthe\nsubscriberserviceisconnectedwiththeNetBackupMessagingBroker(or\nnbmqbroker)service." + }, + "42": { + "code": 42, + "desc": "networkreadfailed", + "first_action": "Verifythatboththeclientandtheserverareoperational.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatboththeclientandtheserverareoperational.\n■ Resolveanynetworkcommunicationproblems.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ ChecktheProblemsreportforclues." + }, + "43": { + "code": 43, + "desc": "unexpectedmessagereceived", + "first_action": "Verifythatthecorrectversionofsoftwareisrunningontheclientandtheserver.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthecorrectversionofsoftwareisrunningontheclientandtheserver.\n■ Toenabledetaileddebuglogging,dothefollowing:\n■ Ontheserver,createa bpbrmdebuglogdirectory.\n■ Onclients,createa bpcddebuglogdirectory.\n■ Increasetheamountofdebuginformationtoincludeinthelogs.\nSee\"Aboutlogs\"intheNetBackupLoggingReferenceGuide.\n■ Retrytheoperationandexaminethelogs.\nIfyouuse bpstart_notifyscriptsonUNIX,Linux,orWindowsclients,verify\nthatmessagesarenotwrittento stdoutor stderr." + }, + "44": { + "code": 44, + "desc": "networkwritefailed", + "first_action": "ChecktheProblemsreportforinformationabouttheerror.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheProblemsreportforinformationabouttheerror.\n■ Verifythattheclientandserversareoperationalandconnectedtothenetwork.\n■ Createadebuglogdirectoryfortheprocessthatreportedtheproblemandthe\noperation.Examinetheresultingdebuglogfilefordetailedtroubleshooting\ninformation.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide." + }, + "45": { + "code": 45, + "desc": "requestattemptedonanon-reservedport", + "first_action": "OnUNIXNetBackupserversandclients,checkthe", + "full_action": "Verifythatthelatestsoftwareisinstalledontheclientand\nserver.\n■ OnUNIXNetBackupserversandclients,checkthe\n/usr/openv/netbackup/bin/versionfile.\n■ OnWindowsNetBackupservers,checkthe\ninstall_path\\netbackup\\version.txtfileorthe About NetBackupitemon\nthe Helpmenu.\n■ OnMicrosoftWindowsclients,checkthe About NetBackupitemonthe Help\nmenu." + }, + "46": { + "code": 46, + "desc": "servernotallowedaccess", + "first_action": "Iftheserverisavalidserverbutisnotlistedontheclient,additsnametothe", + "full_action": "Dothefollowing,asappropriate:\n■ Iftheserverisavalidserverbutisnotlistedontheclient,additsnametothe\nclient’sserverlist:\n■ OnWindowsclientsinthe Specify NetBackup Machines and Policy Type\ndialogbox,dothefollowing:Addtheserverinthe Server to use for backups\nand restoresdrop-downlist.Todisplaythisdialogbox,starttheBackup,\nArchive,andRestoreinterfaceontheclient.Thenclick Specify NetBackup\nMachines and Policy Typeonthe Filemenu.\n■ OnUNIXandLinuxclients,adda SERVERentryinthe bp.conffile.\nIfyoucontinuetohaveproblems,moreinformationisavailable:\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\nSee\"Verifyinghostnamesandservicesentries\"intheNetBackup\nTroubleshootingGuide.\n■ Tomakenon-encryptedbackupsoftheclient,set CRYPT_OPTIONontheclient\nto allowedor denied.\nRefertotheNetBackupSecurityandEncryptionGuide.\n■ IftheNetBackupencryptionevaluationlicensehasexpiredontheserverand\nyouwanttocontinueencryptingbackupsoftheclient,dothefollowing:Purchase\napermanentencryptionlicensekeyandaddittotheserver.Afteryouaddthe\npermanentencryptionlicensekey,checktheattributesofthebackuppolicyto\nmakesurethatencryptionisselected.\nTocheckthevalidityofanevaluationlicensekey,dothefollowing:\nOnWindows,gotothe Helpmenuonthe NetBackup Administrationwindow\nontheNetBackupserverandselect License Keys.Iftheevaluationkeyisnot\nlistedinthe NetBackup License Keyswindow,thekeyhasexpired.Usethis\nwindowtoaddthenewpermanentencryptionkey.\nOnUNIX,usethefollowingcommandontheserver:\n/usr/openv/netbackup/bin/admincmd/get_license_key\nSelectoptionftolisttheactivelicensekeysandfeatures.Iftheevaluationkey\nisnotlisted,thekeyhasexpired.Usethiscommandtoaddthenewpermanent\nencryptionkey.\n■ Besurethatallnameresolutionservices(primary,load-balancing,and\nsecondary)areproperlyconfiguredforconsistentforwardandreversename\nresolutionofNetBackuphosts.\nMoreinformationisavailableinthefollowingtechnicalarticle:\nhttps://www.veritas.com/support/en_US/article.100029136\n■ Iftheerroroccursduringexternalcertificateenrollment,dothefollowing:\n■ Addtheservernamefromwhereyouwanttoenrolltheexternalcertificate\nforaremotehostinits SERVERconfigurationoption." + }, + "47": { + "code": 47, + "desc": "hostisunreachable", + "first_action": "Verifythatthenameservice(orservices)usedbytheclientareconfiguredto", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthenameservice(orservices)usedbytheclientareconfiguredto\nresolvethehostnamesoftheNetBackupservercorrectly.\n■ Verifythatthenameservice(orservices)usedbytheserverareconfiguredto\nresolvethehostnameoftheNetBackupclientcorrectly.\n■ Trytopingtheclientfromtheserverandtheserverfromtheclient.\n■ Ifyoucontinuetohaveproblems,dothefollowing:\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide." + }, + "48": { + "code": 48, + "desc": "clienthostnamecouldnotbefound", + "first_action": "TheNetBackuppolicyconfigurationonthemasterserver.", + "full_action": "Verifythattheclientnameiscorrectinthefollowing:\n■ TheNetBackuppolicyconfigurationonthemasterserver.\n■ The Generaltabinthefollowingdialogboxes: NetBackup Client Properties\nand Specify NetBackup Machines and Policy Type(onMicrosoftWindows\nnon-targetclients).Todisplaythesedialogboxes,starttheBackup,Archive,\nandRestoreinterfaceontheclient.Forthe Generaltab,click NetBackup Client\nPropertiesonthe Filemenu;click Specify NetBackup Machines and Policy\nTypeonthe Filemenu.\n■ The bp.conffileonUNIXandLinuxclients.\n■ Onclientsandservers,verifythatthenameserviceissetuptoresolvethe\nNetBackupclientnamescorrectly.\nOnUNIXclients,verifythattheclient’shostnameisinthe /etc/hostsfileor\ntheYPhostsfileorNISmaps.\n■ TheclientnamereflectsahostwheretheNetBackupclientisinstalled.\nNetBackupdoesnotcollectlogsfromanyagentlesshostswheretheNetBackup\nclientisnotinstalled.Foragentlesshosts,theerrorlogdisplaysthefollowing\nmessage: Failed to collect logs (EC: 48 - Client hostname could\nnot be found)." + }, + "49": { + "code": 49, + "desc": "clientdidnotstart", + "first_action": "Makesurethatsoftwareisinstalledontheclientanditisthecorrectversion.If", + "full_action": "Dothefollowing,asappropriate:\n■ Makesurethatsoftwareisinstalledontheclientanditisthecorrectversion.If\nnecessary,reinstalltheclientsoftware.\n■ Checkforfullfilesystemsontheclient.\n■ Enabledetaileddebugloggingontheclientbydoingoneofthefollowing:\n■ Create bpcdand bpbkar(UNIX,Linux,andWindowsonly)debuglog\ndirectories.\n■ OnaUNIXorLinuxclient,addthe VERBOSEoptiontothe\n/usr/openv/netbackup/bp.conffile.\n■ OnWindowsclients,increasethedebugorloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\nRetrytheoperationandexaminetheresultinglogs.\n■ OnUNIXorLinuxsystems,usetheUNIX sumcommandtocheckforcorrupt\nbinaries." + }, + "50": { + "code": 50, + "desc": "Clientprocessaborted", + "first_action": "Enabledetaileddebuglogging.", + "full_action": "Dothefollowing,asappropriate:\n■ Enabledetaileddebuglogging.\n■ Createa bpbkardebuglogdirectory(UNIX,Linux,andWindowsclients\nonly).\n■ Createa bpcddebuglogdirectory.\n■ OnUNIXclients,addthe VERBOSEoptiontothe\n/usr/openv/netbackup/bp.conffile.\n■ OnPCclients,increasethedebugortheloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\nRetrytheoperationandexaminetheresultinglogs.\n■ Thiserrormayoccurifnbjmterminatedwhileabackupjobwasrunning.Examine\ntheunifiedloggingfilesontheNetBackupserverfor nbjm(117)formoredetail\nontheerror.Allunifiedloggingiswrittento /usr/openv/logs(UNIX)or\ninstall_path\\NetBackup\\logs(Windows).\n■ OnUNIXclients,checkforcorefilesinthe /directory.\n■ OnUNIXclients,checkthesystemlog(/usr/adm/messagesonSolaris)for\nsystemproblems.\n■ Thisproblemcansometimesbeduetoacorruptbinary.\nOnUNIXclients,usetheUNIX sumcommandtocheckthe bpcd, bpbkar,and\ntarbinaries,whicharelocatedin /usr/openv/netbackup/binontheclient.\nReinstallthemiftheyarenotthesameasintheclientdirectoryunder\n/usr/openv/netbackup/clientontheserver.\nOnaWindowsclient,checkthe bpinetd.exe, bpcd.exe, bpbkar32.exe,and\ntar32.exefiles,whicharelocatedinthe install_path\\NetBackup\\binfolder\nontheclient.\nReinstalltheclientifthesefilesareasfollows:\n■ NotthesamesizeasonotherWindowsclients.\n■ Notatthesamereleaselevel.\n■ DonothavethesameNetBackuppatchesasotherWindowsclients.\n■ ReviewthefollowingwhenNetBackupisdeployedonaKubernetesdeployment:\n■ Checkthenumberofpendingpods.Postthattoensurethattheissue\noccurredduetothenodepoollevelmaxpodssetting,andcheckifthe\nworkflowrunnerordatamoverpodsareinpendingstate.Deletethenode\npoolandrecreatethenodepoolwithappropriatenumbertomaxpodsusing\nthefollowingformula:\n■ MAXpodspernode=(RAMsize*2)+numberofkube-systempods[10]\n+Noofnodes+2\n■ Checkthenumberofpendingpods.Postthattoensurethattherearesufficient\nnumberoffreeIPsareavailable.Theadministratorneedstoensurethatsufficient\nnumberofIPsareavailable." + }, + "51": { + "code": 51, + "desc": "timedoutwaitingfordatabaseinformation", + "first_action": "VerifythattheNetBackupDatabaseManager, bpdbm,isrunning.", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythattheNetBackupDatabaseManager, bpdbm,isrunning.\n■ VerifythatthefilesystemthatcontainstheNetBackupcatalogshasenough\nspace.\n■ Create bpbrmand bpdbmdebuglogdirectoriesontheserverandretrythe\noperation.\n■ Lookinthedebuglogfilestofindmoreinformationontheproblem." + }, + "52": { + "code": 52, + "desc": "timedoutwaitingformediamanagertomountvolume", + "first_action": "Verifythattherequestedvolumeisavailableandanappropriatedriveisready", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythattherequestedvolumeisavailableandanappropriatedriveisready\nandintheUPstate.\n■ Ifthiserroroccursduringareadoperation(restore,duplicate,verify),thedrives\ncouldbebusy.IncreasethetimeoutforthemediamountthattheNetBackup\nglobalattributespecifies,toallowmoretimetomountandpositionthemedia.\n■ Verifythatthetapeisnotacleaningtapethatisconfiguredasaregularvolume.\n■ WhenanAutomatedCartridgeSystemcontrolstherobot,verifythattheACSLS\nsystemisup.\n■ Ifitisaninitialinstallation,aprocedureisavailable.\nSee\"Troubleshootingconfigurationproblems\"intheNetBackupTroubleshooting\nGuide.\n■ OnWindows,checktheEventViewerApplicationlogfortheerrormessages\nthatindicatewhythetapemountdidnotcomplete.OnUNIX,checkthesystem\nlog." + }, + "53": { + "code": 53, + "desc": "backuprestoremanagerfailedtoreadthefilelist", + "first_action": "Create bpbrmdebuglogdirectoriesontheserver.", + "full_action": "Verifythattheserversoftwarewasinstalledcorrectlyon\nallNetBackupservers.Ifthatisnottheproblem,dothefollowing:\n■ Create bpbrmdebuglogdirectoriesontheserver.\n■ OnaUNIXorLinuxNetBackupserver,addthe VERBOSEoptiontothe bp.conf\nfile.OnaWindowsNetBackupserver,setthe Global logging leveloptionon\nthe Loggingtabinthe Master Server Propertiesdialogbox.\nTodisplaythisdialogbox,refertothefollowingtopic:\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\nIncreasetheunifiedlogginglevelsbyusingthevxlogcfgcommandasexplained\ninthefollowingprocedure:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\n■ Retrytheoperationandchecktheresultingdebuglogsfordetailed\ntroubleshootinginformation." + }, + "54": { + "code": 54, + "desc": "timedoutconnectingtoclient", + "first_action": "Performthefollowingprocedure:", + "full_action": "Dothefollowing,asappropriate:\n■ Performthefollowingprocedure:\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\nSee\"Resolvingnetworkcommunicationproblems\"inthe NetBackup\nTroubleshooting Guide.\n■ OnUNIXclients,verifythatthe/usr/openv/netbackup/bin/bpcdbinaryexists\nandthatitisthecorrectsize.\n■ Checkthe /etc/inetd.conffiletomakesurethe bpcdpathiscorrectinthe\nfollowingentry:\nbpcd stream tcp nowait root /usr/openv/netbackup/bin/bpcd bpcd\n■ Onthesystemsthatincludethefollowing,makesurethattheclientnameisin\nthemaster’s /etc/hostsfile:NetBackupmaster,media,andclients(with\nNetBackupdatabaseextensionproductsinstalledononeormoreclients).\n■ Completelyuninstallthethird-partysoftwarepackageontheclientthatcauses\nthefailure.Or,contactthesoftwaremanufacturertoinvestigateifother\nconfigurationoptionsorworkaroundsarepossible." + }, + "55": { + "code": 55, + "desc": "permissiondeniedbyclientduringrcmd", + "first_action": "Addtheservernametothe/.rhostsfileontheUNIXor", + "full_action": "Addtheservernametothe/.rhostsfileontheUNIXor\nLinuxclient." + }, + "56": { + "code": 56, + "desc": "client’snetworkisunreachable", + "first_action": "Trytopingtheclientfromtheserver.ChecktheIPaddress", + "full_action": "Trytopingtheclientfromtheserver.ChecktheIPaddress\nfortheclient.Ifyoustillhaveproblems,talktoyournetworkadministrator." + }, + "57": { + "code": 57, + "desc": "clientconnectionrefused", + "first_action": "ForWindowsNetBackupservers:", + "full_action": "Dothefollowing,asappropriate:\n■ ForWindowsNetBackupservers:\n■ MakesuretheNetBackupclientsoftwareisinstalled.\n■ Verifythatthe bpcdand bprdportnumbersinthe\n%SystemRoot%\\system32\\drivers\\etc\\servicesfileontheservermatches\nthesettingontheclient.\n■ Verifythatthe NetBackup Client Service Portnumberand NetBackup\nRequest Service Portnumberonthe Networktabinthe NetBackup Client\nPropertiesdialogmatchthebpcdandbprdsettingsintheservicesfile.To\ndisplaythisdialog,starttheBackup,Archive,andRestoreinterfaceonthe\nserverandclick NetBackup Client Propertiesonthe Filemenu.\nThevaluesonthe Networktabarewrittentothe servicesfilewhenthe\nNetBackupClientservicestarts.\n■ VerifythattheNetBackupclientserviceisrunning.\n■ Usethefollowingcommandtoseeifthemasterserverreturnscorrect\ninformationfortheclient:\ninstall_path\\VERITAS\\NetBackup\\bin\\bpclntcmd -pn\n■ OnUNIXservers,dothefollowing:\n■ MakesuretheNetBackupclientsoftwareisinstalled.\n■ Verifythatthe bpcdportnumberontheserver(eitherNISservicesmapor\nin /etc/services)matchesthenumberintheclient’sservicesfile.\n■ Additionalhelpisavailable.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide." + }, + "58": { + "code": 58, + "desc": "can’tconnecttoclient", + "first_action": "Resolvenetworkcommunicationproblems.", + "full_action": "Resolvenetworkcommunicationproblems.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackupTroubleshooting\nGuide.\nWhenusingHadooporHBase,verifythattheapplicationserverportnumberis\nupdatedcorrectlywhenusingthe tpconfigcommand." + }, + "59": { + "code": 59, + "desc": "accesstotheclientwasnotallowed", + "first_action": "Iftheserverisavalidserver,verifythatitisintheserverlistontheclient.If", + "full_action": "Dothefollowing,asappropriate:\n■ Iftheserverisavalidserver,verifythatitisintheserverlistontheclient.If\nnecessaryadditasfollows:\n■ OnWindowsclients:Addtheserveronthe Server to use for backups and\nrestoresdrop-downinthe Specify NetBackup Machines and Policy Type\ndialogbox.Todisplaythisdialogbox,starttheBackup,Archive,andRestore\ninterfaceontheclient.Thenclick Specify NetBackup Machines and Policy\nTypeonthe Filemenu.\n■ OnUNIXclients:Adda SERVERentryinthe bp.conffile.\nIfyouchangetheserverlistonaUNIXorLinuxmasterserver,dothefollowing\nforthechangestotakeeffect:StopandthenrestarttheNetBackupRequest\nDaemon(bprd)andNetBackupDatabaseManagerDaemon(bpdbm).On\nWindows,stopandrestarttheNetBackupRequestManagerandNetBackup\nDatabaseManagerservices.\n■ OnWindowsclients,enable bpinetddebugloggingasfollows:\n■ Createa bpinetddebuglogdirectoryontheclient.\n■ Increasethedebugorloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\n■ Retrythebackupandexaminetheresultinglogstodeterminethecauseof\nthefailure.\n■ Onallclients,enable bpcddebugloggingasfollows:\n■ Createa bpcddebuglogdirectoryontheclient.\n■ OnaUNIXorLinuxclient,addthe VERBOSEoptiontothe\n/usr/openv/netbackup/bp.conffile.\n■ OnPCclients,increasethedebugorloglevelasexplainedinthedebuglog\ntopicsinChapter3.\n■ Retrythebackupandexaminetheresultinglogstodeterminethecauseof\nthefailure.\n■ Checkthe bpcddebuglogtodeterminetheserver’speernameandwhat\ncomparisonsaremade.\nThe bpcdprocesscomparesNetBackupserverlistentriestothepeernameof\ntheserverthattriestheconnection.Itrejectstheconnectionifthenamesare\ndifferent.Ifnecessary,changetheserverlistentryontheclienttomatchthe\npeername.\n■ OnWindowsclients,checkthefollowing:\n■ VerifythatNetBackupforWindowssoftwarewasinstalledunderaWindows\nadministratoraccount.\nIfNetBackupisunderanothertypeofaccount,reinstallitunderan\nadministratoraccount.Theinstallationcompletessuccessfullyundera\nnon-administratoraccountexceptforthefollowing:TheNetBackupClient\nserviceisnotaddedtoWindowsandtheNetBackupservercannotaccess\ntheclient.\n■ VerifythattheWindowsTCP/IPservicespecifiesthedomainserverthat\nresolvesnamesforthesubnetthatcontainstheNetBackupservers.\nUNIX,Linux,andWindowsclientsarefrequentlynotonthesamesubnet\nandusedifferentdomainservers.Whenthisconditionexists,NetBackup\nserversandWindowsclientsmaybeabletopingoneanother,buttheserver\nstillcannotaccesstheWindowsclient.\n■ Theprecedingitemsmaynotresolvethisproblem.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ IfNetBackupusemultiplenetworkinterfaceswithmediaservers,makesure\nthattheinterfacenamesappearintheclient’s/usr/openv/netbackup/bp.conf\nfile.\n■ FortheEnterpriseVaultAgent:SeetheTroubleshootingsectionofthe\nNetBackupforEnterpriseVaultAgentAdministrator’sGuide.\n■ Besurethatallnameresolutionservices(primary,load-balancing,and\nsecondary)areproperlyconfiguredforconsistentforwardandreversename\nresolutionofNetBackuphosts.\nMoreinformationisavailableinthefollowingtechnicalarticle:\nhttps://www.veritas.com/support/en_US/article.100029136" + }, + "60": { + "code": 60, + "desc": "clientcannotreadthemounttable 143NetBackupstatuscodes NetBackup status codes", + "first_action": "Runa dftoseeifthesystemcanreadthemounttable.", + "full_action": "Dothefollowing,asappropriate:\n■ Runa dftoseeifthesystemcanreadthemounttable.\n■ OnanSCOsystem,code60canoccurbecausethemount-pointpathname\nexceeds31characters(themaximumnumberonanSCOsystem).Thebpbkar\ndebuglogontheclientshowsamessagesimilartothefollowing:\nbpbkar build_nfs_list: FTL - cannot statfs net Errno: 42406\nToeliminatetheseerrorsforfuturebackups,createamountpointwithashorter\nnameandsymbolicallylinkthelongnametotheshortname.\n■ Fordetailedtroubleshootinginformation,createa bpbkardebuglogdirectory.\nThenretrytheoperationandchecktheresultinglog." + }, + "61": { + "code": 61, + "desc": "thevnetdproxyencounteredanerror", + "first_action": "Verboseordebugoutputfromthecommand.", + "full_action": "Examineoneofthefollowingfora76xxcodethatprecedes\nthestatuscode61,andthenlookuptheexplanationforthat76xxcode:\n■ Verboseordebugoutputfromthecommand.\n■ The Detailed Statusofthe Job Detailsinthe NetBackup Administration\nConsole.\n■ Thelogfileforthecommandorprocessthatreportedthestatus61.\nFormoreinformation,reviewthistechnicalarticle:\nhttps://www.veritas.com/support/en_US/article.100039945" + }, + "63": { + "code": 63, + "desc": "processwaskilledbyasignal", + "first_action": "Theusualcauseforthiserroristhatsomeoneintentionally", + "full_action": "Theusualcauseforthiserroristhatsomeoneintentionally\nterminatedabackup." + }, + "64": { + "code": 64, + "desc": "timedoutwaitingfortheclientbackuptostart", + "first_action": "Onallclients,enable bpcddebugloggingasfollows:", + "full_action": "Dothefollowing,asappropriate:\n■ Onallclients,enable bpcddebugloggingasfollows:\n■ Createa bpcddebuglogdirectoryontheclient.\n■ OnaUNIXorLinuxclient,addthe VERBOSEoptiontothe\n/usr/openv/netbackup/bp.conffile.\n■ OnPCclients,increasethedebugorloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\n■ OnaUNIX,Linux,orWindowsclient,createthebpbkardebuglogdirectoryon\ntheclient.\n■ OnWindowsclients,verifythattheNetBackupClientserviceisrunning.\n■ OnaUNIXorLinuxclient,usethe pscommandtocheckforaclientprocess\nthatusestoomuchCPUtime.\n■ Retrythebackupandexaminethedebuglogsforcluesonthecauseofthe\nfailure." + }, + "65": { + "code": 65, + "desc": "clienttimedoutwaitingforthecontinuemessagefromthemediamanager", + "first_action": "Createa bptmdebuglogdirectoryontheserver.", + "full_action": "Verifythattherequestedvolumeisavailableandthe\nrequireddeviceisinanUPstate.\n■ Createa bptmdebuglogdirectoryontheserver.\n■ OnaUNIXorLinuxNetBackupserver,addthe VERBOSEoptiontothe bp.conf\nfile.OnaWindowsNetBackupserver,setthe Verbose logging leveloption\nonthe Loggingtabinthe Master Server Propertiesdialogbox.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\n■ Retrytheoperationandcheckthe bptmdebuglogfileforinformationonthe\ndrive,robot,andtapethatcausesthetimeout.\n■ OnaWindowsNetBackupserver(masterormedia):checktheEventViewer\nApplicationlogfortheerrormessagesthatindicatewhythetapemountdidnot\ncomplete." + }, + "66": { + "code": 66, + "desc": "clientbackupfailedtoreceivetheCONTINUEBACKUPmessage", + "first_action": "Verifythattheserverdidnotcrash.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythattheserverdidnotcrash.\n■ OnUNIX,Linux,andWindowsclients,enable bpbkardebuglogging.\n■ Createa bpbkardebuglogdirectory.\n■ OnaUNIXorLinuxclient,addtheVERBOSEoptiontothebp.conffile.Ona\nWindowsclient,set Verboseonthe TroubleShootingtabinthe NetBackup\nClient Propertiesdialogbox.Todisplaythisdialogbox,starttheBackup,\nArchive,andRestoreinterfaceontheclient.Thenselect NetBackup Client\nPropertiesfromthe Filemenu.\n■ OnotherPCclients,createadebuglogdirectoryfor bpcd.\nIncreasetheamountofinformationthatappearsinthelogs.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackupLogging\nReferenceGuide.\n■ Usethe vxlogcfgcommandasdescribedinthefollowingtopic:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\n■ Retrytheoperationandchecktheresultingdebuglogs." + }, + "67": { + "code": 67, + "desc": "clientbackupfailedtoreadthefilelist", + "first_action": "Verifythattheserverdidnotcrash.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythattheserverdidnotcrash.\n■ Setupdebuglogging.\n■ Ontheserver,createa bpbrmdebuglogdirectory.\n■ OnUNIX,Linux,andWindowsclients,createabpbkardebuglogdirectory.\n■ OnotherPCclients,createadebuglogdirectoryfor bpcd.\nIncreasetheamountofinformationthatappearsinthelogs.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackupLogging\nReferenceGuide.\n■ Retrytheoperationandchecktheresultingdebuglogs." + }, + "68": { + "code": 68, + "desc": "clienttimedoutwaitingforthefilelist", + "first_action": "Verifythattheserverdidnotcrash.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythattheserverdidnotcrash.\n■ Setupdebuglogging.\n■ Ontheserver,createa bpbrmdebuglogdirectory.\n■ OnUNIX,Linux,andWindowsclients,createabpbkardebuglogdirectory.\n■ OnotherPCclients,createadebuglogdirectoryfor bpcd.\nIncreasetheamountofinformationthatappearsinthelogs.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackupLogging\nReferenceGuide.\n■ Retrytheoperationandchecktheresultingdebuglogs." + }, + "69": { + "code": 69, + "desc": "invalidfilelistspecification", + "first_action": "VMwareIntelligentPolicy:Checkforduplicationofthe VM_nameoftheVMsin", + "full_action": "Dothefollowing,asappropriate:\n■ VMwareIntelligentPolicy:Checkforduplicationofthe VM_nameoftheVMsin\nthepolicy.\n■ Policyfilelistproblem:Checkthepolicyfilelist.Ifwildcardsareused,verifythat\nthebracketcharacters([and])inthelistmatch.IfthefilelistcontainsUNC\n(UniversalNamingConvention)names,ensurethattheyareproperlyformatted.\nThiserrorcanoccurifnbjmisrunningandaSharePointjobrediscoveryreturns\na0or1andthepolicyfilelistisempty.Examinethenbjmunifiedlog(originator\nID117)formoredetailonthecauseoftheerror.\n■ EnterpriseVaultAgent:Formoreinformation,pleaseseetheTroubleshooting\nsectionoftheNetBackupforEnterpriseVaultAgentAdministrator'sGuide.\n■ NetBackupSnapshotClient:RemovetheALL_LOCAL_DRIVESentryfromthefile\nlist.\n■ Formoreinformationonthesupportedoperatingsystemsforbackuphosts,\nrefertotheNetBackupWebUIRHVAdministrator'sGuide.\n■ FortheerrorsthatarerelatedtoHypervisorpolicyandNutanixAHV,referto\ntheNutanixAHVAdministrator’sGuide." + }, + "70": { + "code": 70, + "desc": "anentryinthefilelistexpandedtotoomanycharacters 148NetBackupstatuscodes NetBackup status codes", + "first_action": "Changethewildcardsinthefilelisttospecifyfewerfiles.", + "full_action": "Changethewildcardsinthefilelisttospecifyfewerfiles." + }, + "71": { + "code": 71, + "desc": "noneofthefilesinthefilelistexist", + "first_action": "Verifythatthecorrectfilelistisspecifiedforthisclient.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthecorrectfilelistisspecifiedforthisclient.\n■ OnWindowsclients,verifythattheaccountusedtostarttheNetBackupClient\nservicehasreadaccesstothefiles.\nIfyoubackupanetworkdriveoraUNC(UniversalNamingConvention)path,\ndothefollowing:UsetheServicesapplicationintheWindowsControlPanelto\nverifythattheNetBackupClientservicedoesnotstartunderthesystemaccount.\nTheSystemAccountcannotaccessnetworkdrives.\nTobackupnetworkdrivesorUNCpaths:ChangetheNetBackupClientservice\nstartuptologinasauserthathaspermissiontoaccessnetworkdrives.\n■ ChecktheAllLogEntriesreportforclues.\n■ Tosetupdebuglogging,dooneofthefollowing:\n■ OnUNIX,Linux,andWindowsclients,createadebuglogdirectoryfor\nbpbkar.\n■ OnotherPCclients,createadebuglogdirectoryfor bpcd.\n■ Increasetheamountofinformationthatappearsinthelogs.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackupLogging\nReferenceGuide.\n■ Retrytheoperationandchecktheresultingdebuglogs.\n■ ForanNDMPpolicytype,verifythatthecredentialsoftheNDMPhostshave\nbeenadded.Ifnot,addthem." + }, + "72": { + "code": 72, + "desc": "theclienttypeisincorrectintheconfigurationdatabase", + "first_action": "Verifythatthepolicytypeattributeforthepolicyiscorrect.", + "full_action": "Verifythatthepolicytypeattributeforthepolicyiscorrect." + }, + "73": { + "code": 73, + "desc": "bpstart_notifyfailed", + "first_action": "Checkthe bpstart_notifyscriptontheclienttoseeif", + "full_action": "Checkthe bpstart_notifyscriptontheclienttoseeif\nitperformsasexpected." + }, + "74": { + "code": 74, + "desc": "clienttimedoutwaitingforbpstart_notifytocomplete", + "first_action": "Trytospeedupthe bpstart_notifyscriptorsetthe", + "full_action": "Trytospeedupthe bpstart_notifyscriptorsetthe\nBPSTART_TIMEOUTontheservertoavaluethatislargerthanthedefault.Set\nBPSTART_TIMEOUTinthe bp.conffileonaUNIXorLinuxNetBackupserver.\nOnaWindowsNetBackupserver,useHostPropertiestoset Backup Start Notify\nTimeout.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide." + }, + "75": { + "code": 75, + "desc": "clienttimedoutwaitingforbpend_notifytocomplete", + "first_action": "Trytospeedupthe bpend_notifyscriptorset", + "full_action": "Trytospeedupthe bpend_notifyscriptorset\nBPEND_TIMEOUTontheservertoavaluethatislargerthanthedefault.Set\nBPEND_TIMEOUTinthe bp.conffileonaUNIXorLinuxNetBackupserver.On\naWindowsNetBackupserver,useHostPropertiestoset Backup End Notify\nTimeout." + }, + "76": { + "code": 76, + "desc": "clienttimedoutreadingfile", + "first_action": "Makesurethattheprocessthatistoproducethedataon", + "full_action": "Makesurethattheprocessthatistoproducethedataon\nthenamedFIFOisstartedcorrectly.Addanentrytothe\n/usr/openv/netbackup/bp.conffileontheservertosetCLIENT_READ_TIMEOUT\ntoalargervaluethanthedefault." + }, + "77": { + "code": 77, + "desc": "executionofthespecifiedsystemcommandreturnedanonzerostatus", + "first_action": "Verifythatthecommandisspecifiedcorrectly.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthecommandisspecifiedcorrectly.\n■ ForNetBackupSnapshotClientonly,dothefollowing:\nThepolicyfilelistmaycontainthefilesthatdonotresidewithinafilesystem\nthatwasdesignatedasthesnapshotsource.Toapplyasnapshotmethodto\nthebackupofindividualfiles,thesnapshotsourcemustbeafilesystem.(It\ncannotbearawpartitionorVolumeManagervolume.)Thefilesinthepolicy\nfilelistmustresidewithinthatfilesystem.\n■ Runthecommandmanuallytoseeifthewantedresultisproduced.\n■ Fordetailedtroubleshootinginformation,setupdebugloggingasfollows:\n■ OnUNIX,Linux,andWindowsclients,createadebuglogdirectoryfor\nbpbkar.\n■ OnotherPCclients,createadebuglogdirectoryfor bpcd.\n■ Increasetheamountofinformationthatappearsinthelogs.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\n■ Retrytheoperationandchecktheresultingdebuglog." + }, + "78": { + "code": 78, + "desc": "afs/dfscommandfailed", + "first_action": "ChecktheNetBackupProblemsReportforadditionalinformationonwhythe", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsReportforadditionalinformationonwhythe\ncommandfailed.\n■ The bpbkardebuglogshowsthecommandthatwasrun.Createadebuglog\ndirectoryfor bpbkar.Retrytheoperationandretrytheresultingdebuglog.\n■ Tryrunningthe voscommandmanuallytoduplicatetheproblem." + }, + "79": { + "code": 79, + "desc": "unsupportedimageformatfortherequesteddatabasequery", + "first_action": "Ensurethatnoneoftheimageswereencrypted.", + "full_action": "Ensurethatnoneoftheimageswereencrypted." + }, + "80": { + "code": 80, + "desc": "MediaManagerdevicedaemon(ltid)isnotactive", + "first_action": "OnWindows,usetheActivityMonitorortheServicesapplicationintheWindows", + "full_action": "Dothefollowing,asappropriate:\n■ OnWindows,usetheActivityMonitorortheServicesapplicationintheWindows\nControlPaneltoseeiftheNetBackupDeviceManagerserviceisrunning.Ifit\nisnotrunning,startit.Toenableverboselogging,place VERBOSEonalineby\nitselfinthe install_path\\Volmgr\\vm.conffilebeforeyoustarttheservice.\n■ OnUNIX,use vmpstoseeif ltidisrunningandifnecessarystart ltidin\nverbosemodewiththefollowingcommand:\n/usr/openv/volmgr/bin/ltid -v\nOr,adda VERBOSEentrytothe /usr/openv/volmgr/vm.conffile.Createthe\nvm.conffileifnecessary.\n■ OnUNIX,checkthesystemlogstoverifythat ltidstarts.\nNote:OnUNIXsystems, ltid,andonWindowssystems,theNetBackupDevice\nManagerservice,isusedonlyifdevicesareattachedtothesystem." + }, + "81": { + "code": 81, + "desc": "MediaManagervolumedaemon(vmd)isnotactive", + "first_action": "OnUNIX,verifythattheMediaManagerdevicedaemon(ltid)andthe", + "full_action": "Dothefollowing,asappropriate:\n■ OnUNIX,verifythattheMediaManagerdevicedaemon(ltid)andthe\nNetBackupVolumeManager(vmd)arerunning.Startthemifnecessary.\n■ OnWindows,verifythatboththeNetBackupDeviceManagerserviceandthe\nNetBackupVolumeManagerservicearerunning.Startthemifnecessary.\nNote: ltidortheNetBackupDeviceManagerserviceisusedonlyifdevicesare\nattachedtothesystem." + }, + "82": { + "code": 82, + "desc": "mediamanagerkilledbysignal", + "first_action": "Thiserrorshouldnotoccurinnormaloperation.Ifyou", + "full_action": "Thiserrorshouldnotoccurinnormaloperation.Ifyou\nwanttoterminateanactivebackup,usetheNetBackupActivityMonitor.\nWhenyoubackupaDomainOSclient,thiserroroccursaftertheserverhasnot\nreceivedanythingonthesocketforatleast300seconds.Itcausesaclientread\ntimeoutandbreakstheconnection.The bpbkardebugloghasanentrysimilarto\nthefollowing:\n13:22:49 [1347] <16> bpbkar: ERR - Extra output - - ECONNRESET\nConnection reset by peer (UNIX/errno status)\nToresolvetheproblem,increasetheCLIENT_READ_TIMEOUTvalue.Inthis\ninstance,setthevalueto900." + }, + "83": { + "code": 83, + "desc": "mediaopenerror", + "first_action": "NetBackupProblemsreport", + "full_action": "Foradditionalinformation,checkthefollowing:\n■ NetBackupProblemsreport\n■ EventViewerApplicationlog(Windows)\n■ Systemlog(UNIX)\n■ Typically,thisstatuscodeindicatesadriveconfigurationproblemthatallows\nmorethanoneprocessatatimetoopenthedevice.OnUNIX,theproblemmay\nbedueoneormoreofthefollowing:\n■ Two(ormore)deviceswereconfiguredthatarethesamephysicaldevice\n(fordifferentdensitiesperhaps).Verifythatnoneofthe /devfilesthatwere\nusedforthesedeviceshavethesamemajororminornumbers.\n■ Linksexistinthefilesystemthatallowsusersaccesstothedrives.\n■ Theconfigurationforthedriveswasmodified(intheadministratorinterface\norvm.conf)andtheMediaManagerdevicedaemon,ltid,wasnotrestarted.\nVerifytheconfigurationandthenstart ltid.\nOnWindows,theproblemmaybethattheMediaandDeviceManagement\ndeviceconfigurationwasmodifiedbuttheNetBackupDeviceManagerservice\nwasnotrestarted.VerifytheconfigurationandrestarttheNetBackupDevice\nManagerservice.\n■ OnWindows,makesurethatthetapesarenotwriteprotected.\n■ Fordetailedtroubleshootinginformation:\n■ Createadebuglogdirectoryfor bpdm(ifthedeviceisdisk)or bptm(ifthe\ndeviceistape).\n■ OnUNIX,restartltidintheverbosemodebyrunningthefollowing:\n/usr/openv/volmgr/bin/ltid -v\nOr,adda VERBOSEentrytothe /usr/openv/volmgr/vm.conffile.Create\nthe vm.conffileifnecessary.\n■ OnWindows,toenableverboselogging,add VERBOSEonalinebyitselfin\nthe install_path\\Volmgr\\vm.conffile.Then,stopandrestartthe\nNetBackupDeviceManagerservice.\n■ Retrytheoperationandchecktheresultingdebuglogfiles.\n■ OnWindowssystems,lookatthe\ninstall_path\\VERITAS\\NetBackup\\db\\media\\errorslogforadrivethat\nfrequentlyproduceserrors.\nOnUNIXsystems,lookatthe /usr/openv/netbackup/db/media/errors\nlog(whichisalsoincludedinthe/usr/openv/netbackup/bin/support/nbsu\nscriptoutput)foradrivethatfrequentlyproduceserrors." + }, + "84": { + "code": 84, + "desc": "mediawriteerror", + "first_action": "ForNetBackupSnapshotClientonly:", + "full_action": "Dothefollowing,asappropriate:\n■ ForNetBackupSnapshotClientonly:\nIfthefollowingmessageappearsinthe/usr/openv/netbackup/bptmlog,and\nthevaluesfor key, asc,and ascqareallzero(0x0)asshowninthisexample\nmessage:\ntape error occurred on extended copy command, key = 0x0, asc =\n0x0, ascq = 0x0\nNetBackupSnapshotClientprobablydoesnotsupportyourhost-busadapter\nanditsdriver.Thehost-busadaptersthataresupportedinthereleasearelisted\nintheNetBackupReleaseNotes.\n■ Foradditionalinformation,checkthefollowing:\n■ NetBackupProblemsreporttodeterminethedeviceormediathatcaused\ntheerror\n■ Systemanderrorlogsforthesystem(UNIX)\n■ EventViewerApplicationandSystemlogs(Windows)\n■ IfNetBackupwritesbackupstoadiskfile,verifythefollowing:Thefragment\nsizethatisconfiguredforthediskstorageunitisnotgreaterthanthemaximum\nfilesizethattheoperatingsystemspecifies.\n■ OnWindows,makesurethatthetapesarenotwriteprotected.\n■ If bpbackupdbwasusedtobackuptheNetBackupcatalogtoadiskpathona\nUNIXorLinuxsystem,theimageyoutrytowritemaybegreaterthanthe\nmaximumfilesizethatisspecifiedbythatoperatingsystem.Tapefilesdonot\nhavethislimit.Youmayhavetobackupthecatalogtotape.\n■ Ifthemediaistape,checkforthefollowing:\n■ Adefectiveoradirtydrive.Cleanitorhaveitrepaired(refertothetpclean\ncommandforroboticdrives).\n■ Thewrongmediatype.Verifythatthemediamatchesthedrivetypeyou\nuse.\n■ Defectivemedia.Ifitisdefective,usethe bpmediacommandtosetthe\nvolumetotheFROZENstatesoitisnotusedforfuturebackups.\n■ Incorrectdriveconfiguration.VerifytheMediaandDeviceManagementand\nsystemconfigurationforthedrive.\nForexample,onUNIXthedrivemaybeconfiguredforfixedmodewhenit\nmustbevariablemode.\nSeetheNetBackupDeviceConfigurationGuideformoreinformation.\nThisconfigurationoftenresultsinthemediabeingfrozenwiththemessage\ntoo many data blocks written, check tape and drive block size\nconfiguration\nSee\"Frozenmediatroubleshootingconsiderations\"intheNetBackup\nTroubleshootingGuide.\n■ IfyoureceivethiserrormessagewhenaGLACIERorLIFECYCLEbackupjob\nfails,theerrorisrelatedtotheAmazonlifecyclepolicyandoccursinthefollowing\nsituations:\n■ TheAmazonlifecyclepolicythatNetBackupusescannotbeapplied.The\nAmazonGLACIERorLIFECYCLEstorageclassisnotsupportedforthe\nregiontowhichthebucketbelongs.Recreatethediskpoolwiththebucket\ninthesupportedregion.\n■ AdifferentAmazonlifecyclepolicyotherthanwhatNetBackupusesalready\nexists.RemovethepolicythatisnotusedbyNetBackupandrerunthejob.\n■ TheerroroccurredwhilecreatingtheAmazonlifecyclepolicythatNetBackup\nusestobackupdatatoAmazon.Checkthe bptmlogsformoredetails." + }, + "85": { + "code": 85, + "desc": "mediareaderror", + "first_action": "NetBackupProblemsreporttodeterminethedeviceormediathatcausedthe", + "full_action": "Foradditionalinformation,checkthefollowing:\n■ NetBackupProblemsreporttodeterminethedeviceormediathatcausedthe\nerror\n■ Systemanderrorlogsforthesystem(UNIX)\n■ EventViewerApplicationandSystemlogs(Windows)\n■ Checkforthefollowing:\n■ Adefectiveoradirtydrive.Cleanitorhaveitrepaired(seethe tpclean\ncommandforcleaning).\n■ Incorrectdriveconfiguration.VerifytheMediaandDeviceManagementand\nsystemconfigurationforthedrive.\nForexample,onUNIX,thedrivemaybeconfiguredforfixedmodewhenit\nmustbevariablemode.Moreinformationisavailable.\nSeetheNetBackupDeviceConfigurationGuide.\n■ Defectivemedia.Inthiscase,youmaynotbeabletorecoverallthedata\nonthemedia.UsethebpmediacommandtosetthevolumetotheFROZEN\nstatesoitisnotusedforfuturebackups.\nSee\"Frozenmediatroubleshootingconsiderations\"intheNetBackup\nTroubleshootingGuide.\n■ Thewrongmediatype.Verifythatthemediamatchesthedrivetypeyou\nuse." + }, + "86": { + "code": 86, + "desc": "mediapositionerror", + "first_action": "NetBackupProblemsreporttodeterminethedeviceormediathatcausedthe", + "full_action": "Foradditionalinformation,checkthefollowing:\n■ NetBackupProblemsreporttodeterminethedeviceormediathatcausedthe\nerror\n■ Systemanderrorlogsforthesystem(UNIX)\n■ EventViewerApplicationandSystemlogs(Windows)\n■ Checkforthefollowing:\n■ Adefectiveoradirtydrive.Cleanitorhaveitrepaired(seethe tpclean\ncommandforcleaning).\n■ Incorrectdriveconfiguration.VerifytheMediaandDeviceManagementand\nsystemconfigurationforthedrive.\nForexample,onUNIX,thedrivemaybeconfiguredforfixedmodewhenit\nmustbevariablemode.\nSeetheNetBackupDeviceConfigurationGuideformoreinformation.\n■ Defectivemedia.Inthiscase,somedatamaybelost.Usethe bpmedia\ncommandtosetthevolumetotheFROZENstatesoitisnotusedforfuture\nbackups.\nSee\"Frozenmediatroubleshootingconsiderations\"intheNetBackup\nTroubleshootingGuide.\n■ Thewrongmediatype.Verifythatthemediamatchesthedrivetypeyou\nuse." + }, + "87": { + "code": 87, + "desc": "mediacloseerror 158NetBackupstatuscodes NetBackup status codes", + "first_action": "NetBackupProblemsreporttodeterminethedeviceormediathatcausedthe", + "full_action": "Foradditionalinformation,checkthefollowing:\n■ NetBackupProblemsreporttodeterminethedeviceormediathatcausedthe\nerror\n■ Systemanderrorlogsforthesystem(UNIX)\n■ EventViewerApplicationandSystemlogs(Windows)\n■ Checkforthefollowing:\n■ Adefectiveoradirtydrive.Cleanitorhaveitrepaired(seethe tpclean\ncommandforcleaning).\n■ Defectivemedia.Inthiscase,somedatamaybelost.Usethe bpmedia\ncommandtosetthevolumetotheFROZENstatesoitisnotusedforfuture\nbackups.\nSee\"Frozenmediatroubleshootingconsiderations\"intheNetBackup\nTroubleshootingGuide.\nWhenAmazonAWSisusedascloudstorage:\n■ VerifythatyouhaveSSLenabledforcommunication." + }, + "88": { + "code": 88, + "desc": "OpenStorageWORMlockerror.", + "first_action": "LookattheOpenStoragestorageserverandensurethat", + "full_action": "LookattheOpenStoragestorageserverandensurethat\nconfigurationofthestoragedeviceisconsistentwithNetBackup.Reviewthebptm\nandthe bpdmlogsformoredetailedmessagesandOSTerrorcodesformore\ninformationaboutthesefailures." + }, + "89": { + "code": 89, + "desc": "problemsencounteredduringsetupofsharedmemory 159NetBackupstatuscodes NetBackup status codes", + "first_action": "ForSolaris9,thedefaultshminfo_shmmaxvalueis8megabytes.Youcanplace", + "full_action": "Checkforasharedmemoryproblem.Thiserrorcanoccur\nifthesystemcannotallocateenoughsharedmemory.Itusuallyoccurswith\nmultiplexing,whichincreasestheamountofsharedmemorythatisrequiredforthe\noperation.AnentrysimilartothefollowingmaybeseeninaNetBackuplogor\nreport:\nsystem cannot allocate enough shared memory\nIfyouseethistypeofmessage,refertoyourplatformvendordocumentationfor\ninstructionsonhowtoincreasesharedmemoryonyoursystem.\nForolderlevelsofSolaris,youmayneedtochangeoneormoredefaultSystemV\nSharedMemorysettingstopreventjobsfailingwiththememoryallocationmessage,\nasfollows:\n■ ForSolaris9,thedefaultshminfo_shmmaxvalueis8megabytes.Youcanplace\nthefollowinglineinyour/etc/systemfiletoincreasethissetting.Avalueof32\nmegabyteshasbeenusedinthisexample.Yoursystemmayrequireagreater\nvalueundersomecircumstancessuchasahighvaluefortheNetBackup\nmultiplexingparameter.AccordingtoSunMicrosystemsdocumentation,setting\nthisparametertoitsmaximumpossiblevaluehasnosideeffects.(Thisparameter\nisnotapplicabletoSolaris10).\nset shmsys:shminfo_shmmax=33554432\n■ ForSolaris9,thedefaultshminfo_shmmnivalueis100.Youcanplacethe\nfollowinglineinyour/etc/systemfiletoincreasethissetting.Thedefaultvalue\nisusuallysufficientforNetBackup.Insomecircumstances,suchasinstallinga\nNetBackupmediaserveronalargedatabaseserver,thissettingmayneedto\nbeincreased.Avalueof220hasbeenusedinthisexample.(Thisparameter\nisnotapplicabletoSolaris10).\nset shmsys:shminfo_shmmni=220\nNote:Ifyoumodifyanyofthesevaluesinthe /etc/systemfile,youmustrestart\nthesystemwith boot -rforthenewsettingstotakeeffect.\nRefertoyourvendordocumentationfordetailedinstructionsonhowtomodifythese\nvalues.Notethatthese shminfoparametersarenotapplicabletoSolaris10." + }, + "90": { + "code": 90, + "desc": "mediamanagerreceivednodataforbackupimage", + "first_action": "ChecktheAllLogEntriesreport.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheAllLogEntriesreport.\n■ Fordetaileddebuginformation,create bpdmor bptmdebuglogdirectorieson\ntheserver.IftheclientisWindows,alsocreatea bpbkardebuglogdirectory\nontheclient.Retrytheoperationandchecktheresultingdebuglogs.\n■ Foradditionalinformation,checkthefollowing:\n■ NetBackupProblemsreporttodeterminethedeviceormediathatcaused\ntheerror\n■ Systemanderrorlogsforthesystem(UNIX)\n■ EventViewerApplicationlog(Windows)\n■ VerifytheMediaandDeviceManagementandsystemconfigurationforthe\ndrive.\nForexample,onUNIX,thedrivemaynotbesetforvariablemodeinacase\nwhereNetBackuprequiresthatmode.\nChecktheNetBackupDeviceConfigurationGuidefordriveconfiguration\ninformation.\n■ VerifythattheMediaandDeviceManagementconfigurationforthebackup\ndevicematcheswhatisspecifiedforthestorageunitintheNetBackuppolicy.\n■ Verifythatyouusethecorrectmediainthedrive.\n■ Fordetaileddebuginformation,createa bpdmor bptmdebuglogdirectory\n(whicheverapplies)ontheserver.IftheclientisWindows,alsocreateabpbkar\ndebuglogdirectoryontheclient.Retrytheoperationandchecktheresulting\ndebuglogs.\n■ IftheerroroccurredduringduplicationoraVaultsessionthatusesanAlternate\nReadServertoperformduplication,verifythattheAlternateReadServerhas\naccesstothesourcemedia." + }, + "91": { + "code": 91, + "desc": "fatalNBmediadatabaseerror", + "first_action": "ChecktheAllLogEntriesreportformoreinformation.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheAllLogEntriesreportformoreinformation.\n■ ChecktheNetBackupMediaListsreporttoseeifthecatalogisintact.Ifthe\ncatalogisnotintact,youmaywanttoreloaditfromthelatestNetBackupcatalog\nbackupvolume.\n■ Verifythatthediskpartitiononwhichthecatalogresideshasenoughspace.\n■ Iftheseactionsdonotexplaintheproblem,checktheNetBackupProblems\nreport.\n■ Fordetailedtroubleshootinginformation,createa bptmdebuglogdirectoryon\ntheserverandretrytheoperation.Checktheresultingdebuglogfile.\n■ Contactcustomersupportandsendappropriateproblemanddebuglogsections." + }, + "92": { + "code": 92, + "desc": "mediamanagerdetectedimagethatwasnotintarformat", + "first_action": "Performa bpverifyoftheaffectedimagetodetermineifitiswrittencorrectly.", + "full_action": "Dothefollowing,asappropriate:\n■ Performa bpverifyoftheaffectedimagetodetermineifitiswrittencorrectly.\n■ ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.\n■ VerifytheMediaandDeviceManagementandsystemconfigurationforthe\ndrive.\nForexample,ifyoudonotconfigurethedriveforvariable-modeblocksizewrites\nonsomeUNIXsystems,thebackupimagesthatwritetothemediaproducethis\nerrorwhenyouattempttorestoretheimage.\nThefollowingsequenceofeventsoccurs:\n■ Backupsucceeds.\n■ Verifysucceeds.\n■ Restorefails.\nThe bptmdebuglogshowsanerrorsimilartothefollowing:\n00:58:54 [2304] <16> write_data: write of 32768 bytes indicated\nonly 29696 bytes were written, errno = 0\nInthiscase,configurethedriveforvariable-modeblocksizesandsuspendthe\nmediathatwritesonthatdevice.\nSeetheNetBackupDeviceConfigurationGuide.\nTheimagesthatwerewrittentothosemediamayberestorable(platform\ndependent),butsinglefilerestoresarealmostguaranteedtofail.Youcanexpire\nthesemediaandregeneratethebackups.Oryoucanattempttoduplicatethe\nimagesonthesemediatoanotherdeviceandthenexpiretheoriginalcopy.\n■ Thiserrorhasoccurredonre-labeledandvalue-added8-mmtapedriveswhere\nthedrive’smicrocodeincorrectlyprocessesa forward space recordSCSI\ncommand.\n■ Iftheproblemisnotoneofthosediscussed,createadebuglogdirectoryfor\neither bpdmor bptmandretrytheoperation.Checktheresultingdebuglogfile." + }, + "93": { + "code": 93, + "desc": "mediamanagerfoundwrongtapeindrive", + "first_action": "Ifthevolumeisinarobotandtherobotsupportsbarcodes,performa Compare", + "full_action": "Dothefollowing,asappropriate:\n■ Ifthevolumeisinarobotandtherobotsupportsbarcodes,performa Compare\nContents with Volume Configurationrobotinventory(onWindows)or\nCompare robot contents with volume configurationrobotinventory(UNIX).\nTheresultingreportshowsthemediaIDthatwasfoundandvalidatesitsslot\nnumberwithwhatisinthevolumeconfiguration.Then,eitherchangethephysical\nlocationintherobotorchangethevolumeconfigurationtoshowthecorrect\nslot.\n■ Ifthevolumewasmountedonanonroboticdrive,verifythatthecorrectvolume\nwasmountedandassigned." + }, + "94": { + "code": 94, + "desc": "cannotpositiontocorrectimage", + "first_action": "Trytherestoreonanotherdriveifpossible.", + "full_action": "Dothefollowing,asappropriate:\n■ Trytherestoreonanotherdriveifpossible.\n■ Foradditionalinformation,checkthefollowing:\n■ NetBackupProblemsreporttodeterminethedeviceorvolumethatcaused\ntheerror\n■ Systemanderrorlogsforthesystem(UNIX)\n■ EventViewerApplicationandSystemlogs(Windows)\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryfor bptm\nandretrytheoperation.Checktheresultingdebuglogfiles." + }, + "95": { + "code": 95, + "desc": "MediaIDisnotassignedtothishostintheEMMdatabase", + "first_action": "RunaNetBackupMediaListreporttodeterminethevalid", + "full_action": "RunaNetBackupMediaListreporttodeterminethevalid\nmediaIDsandtheirassignedhosts.Then,retrythecommandwithavalidmedia\nIDandassignedhost." + }, + "96": { + "code": 96, + "desc": "unabletoallocatenewmediaforbackup,storageunithasnoneavailable", + "first_action": "Ifthestorageunitisarobotwithemptyslots,addmorevolumes(rememberto", + "full_action": "ChecktheNetBackupProblemsreporttodeterminethe\nstorageunitthatisoutofmedia.\n■ Ifthestorageunitisarobotwithemptyslots,addmorevolumes(rememberto\nspecifythecorrectvolumepool).\n■ Iftherearenoemptyslots,movesomemediatononroboticandthenadd\nnewvolumes.\n■ Ifyouhavedifficultykeepingtrackofyouravailablevolumes,trythe\navailable_mediascript:\nOnUNIX,thisscriptisin:\n/usr/openv/netbackup/bin/goodies/available_media\nOnWindows,thescriptisin:\ninstall_path\\NetBackup\\bin\\goodies\\available_media.cm\nd\nThisscriptlistsallvolumesinthevolumeconfiguration,andaugmentsthat\nlistwithinformationonthevolumescurrentlyassignedtoNetBackup.\n■ Setupascratchvolumepoolasareserveofunassignedtapes.IfNetBackup\nneedsanewtapeandnoneareavailableinthecurrentvolumepool,itdoes\nthefollowing:Movesatapefromthescratchpoolintothevolumepoolthatthe\nbackupuses.\n■ Ifthestorageunitandvolumepoolappeartohavemedia,verifythefollowing:\n■ VolumeisnotFROZENorSUSPENDED.\nCheckforthisconditionbyusingtheNetBackupMediaListreport.Ifthe\nvolumeisfrozenorsuspended,usethe bpmediacommandtounfreezeor\nunsuspendit(ifthatiswanted).\nSee\"Frozenmediatroubleshootingconsiderations\"intheNetBackup\nTroubleshootingGuide.\n■ Volumehasnotexpiredorexceededitsmaximumnumberofmounts.\n■ TheEMMdatabasehostnameforthedeviceiscorrect.\nIfyouchangetheEMMdatabasehostname,stopandrestartthefollowing:\nTheMediaManagerdevicedaemon, ltid,(iftheserverisUNIXorLinux)\northeNetBackupDeviceManagerservice(iftheserverisaWindows\nsystem).\n■ ThecorrecthostisspecifiedforthestorageunitintheNetBackup\nconfiguration.\nThehostconnectionshouldbetheserver(masterormedia)withdrives\nconnectedtoit.\n■ TheMediaandDeviceManagementvolumeconfigurationhasmediainthe\ncorrectvolumepool.Unassignedoractivemediaisavailableattherequired\nretentionlevel.\nUsetheNetBackupMediaListreporttoshowtheretentionlevels,volume\npools,andstatus(activeandsoon)forallvolumes.UsetheNetBackup\nMediaSummaryreporttocheckforactivevolumesatthecorrectretention\nlevels.\n■ TheNetBackup bptmprocessisrejectedwhenitrequestsmediafromthe vmd\nprocess(UNIX)ortheNetBackupVolumeManagerservice(Windows).The\ncauseofthisproblemisthattheprocessorservicecannotdeterminethename\nofthehostthatmakestherequest.\nThiserrorcanbeduetoanincorrectnetworkconfigurationthatinvolvesthe\nfollowing:\n■ Multiplenetworkinterfaces\n■ /etc/resolv.confonthoseUNIXorLinuxsystemsthatuseit\n■ RunningDNSwithreverseaddressingnotconfigured\n■ Create bptmand vmddebuglogdirectoriesandretrytheoperation.\n■ Examinethebptmdebuglogtoverifythatbptmconnectstothecorrectsystem.\nIfanerrorislogged,examinethe vmdlog.\nOnUNIX,the vmdlogis:\n/usr/openv/volmgr/debug/daemon/log.xxxxxx\nOnWindows,the vmdlogis:\ninstall_path\\Volmgr\\debug\\daemon\\xxxxxx.log\n■ Ifthisstorageunitisnewandthisattempttouseitisthefirst,stopandrestart\nNetBackuponthemasterserver.\nNote:Themdsunifiedloggingfiles(OID143)usuallyshowtheNetBackup\nmediaselectionprocess.\nMoretroubleshootinginformationinawizardformatisavailableforthisstatuscode." + }, + "97": { + "code": 97, + "desc": "requestedmediaIDisinuse,cannotprocessrequest", + "first_action": "Retrythecommandwhenthevolumeisnotinuse.Use", + "full_action": "Retrythecommandwhenthevolumeisnotinuse.Use\ntheDeviceMonitortodetermineifthevolumeisinuse." + }, + "98": { + "code": 98, + "desc": "errorrequestingmedia(tpreq)", + "first_action": "ChecktheNetBackupProblemsreporttodeterminethereasonforthefailure.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreporttodeterminethereasonforthefailure.\nThemostcommoncauseisthattheNetBackupDeviceManagerservice(on\nWindows)ortheMediaManagerdevicedaemon(ltid)(onUNIX)isnotrunning.\nStartitifnecessary.\n■ IfyouduplicatebackupsoruseVaulttoduplicatebackups,thiserrorcould\nindicatethefollowing:TheAlternateReadServerdoesnothaveaccesstothe\ntapewheretheoriginalbackupresides." + }, + "99": { + "code": 99, + "desc": "NDMPbackupfailure 167NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheNetBackupAllLogEntriesreportformoreinformation.", + "full_action": "Dothefollowing:\n■ ChecktheNetBackupAllLogEntriesreportformoreinformation.\n■ Trythefollowingcommandsfromanothermasterserverormediaserver:\n# tpautoconf -verify ndmp_filer\n# tpautoconf -probe ndmp_host\nOnthefiler,verifythattheNDMPserviceisrunning.Theverificationprocess\ndependsonthefiler.\nForNetApp,run ndmpd statustoverifythattheNDMPdaemonisrunning.If\nnot,execute ndmpd onandre-run ndmpd statustoverify.\n■ ChangetheNDMPwildcardtospecifypathnamesonly.Youcannotusea\nwildcardcharacterthatalsomatchesafilename.Forexample,anNDMPbackup\nselectionis /vol/vol_archive_01/autoit*.Thisspecificationmatchespath\nname /vol/vol_archive_01/autoit_01/,bititalsomatchesfile\nname/vol/vol_archive_01/autoit-v1-setup.exe." + }, + "100": { + "code": 100, + "desc": "systemerroroccurredwhileprocessingusercommand", + "first_action": "Enabledebugloggingfor bparchive, bpbackup, bplist,or bprestore(as", + "full_action": "Dothefollowing,asappropriate:\n■ Enabledebugloggingfor bparchive, bpbackup, bplist,or bprestore(as\nappropriate)bycreatingdebuglogdirectoriesforthem.\nOnUNIX,ifanonrootuserhasproblems,verifythatthedirectorythatwas\ncreatedhasmode666.Lookforandcorrectanyreportederrors.\n■ Retrytheoperationandchecktheresultinglogs.\nIfthelogsdonotrevealtheproblem,usethecommand-lineversionofthe\ncommandandcorrectanyproblemsthatarereportedon stderr." + }, + "101": { + "code": 101, + "desc": "failedopeningmailpipe", + "first_action": "Makesurethatmailisconfiguredontheclient.Fordetailed", + "full_action": "Makesurethatmailisconfiguredontheclient.Fordetailed\ntroubleshootinginformation,createa bpcddebuglogdirectoryandretrythe\noperation.Checktheresulting bpcddebuglog." + }, + "102": { + "code": 102, + "desc": "failedclosingmailpipe", + "first_action": "Makesurethatmailisconfiguredontheclient.Fordetailed", + "full_action": "Makesurethatmailisconfiguredontheclient.Fordetailed\ntroubleshootinginformation,createa bpcddebuglogdirectoryandretrythe\noperation.Checktheresulting bpcddebuglog." + }, + "103": { + "code": 103, + "desc": "erroroccurredduringinitialization,checkconfigurationfile", + "first_action": "Createthe3pc.conffilemanuallybeforerunningthefirst", + "full_action": "Createthe3pc.conffilemanuallybeforerunningthefirst\nmultistreamdatamoverbackup.Usethefollowingcommandtocreatethe3pc.conf\nfile:\n# bptpcinfo -a\nThe 3pc.conffileiscreatedat /usr/openv/volmgr/database/3pc.conf.\nMoreinformationisavailableonthe 3pc.conffileandhowtocreateit.\nSeeConfiguringNetBackupforoff-hostdatamoverbackupsintheNetBackup\nSnapshotClientConfigurationGuide." + }, + "104": { + "code": 104, + "desc": "invalidfilepathname", + "first_action": "None", + "full_action": "None" + }, + "105": { + "code": 105, + "desc": "filepathnameexceedsthemaximumlengthallowed", + "first_action": "Shortenthecurrentworkingdirectorypathlength.", + "full_action": "Shortenthecurrentworkingdirectorypathlength." + }, + "106": { + "code": 106, + "desc": "invalidfilepathnamefound,cannotprocessrequest", + "first_action": "Verifythatthefullpathnamesareusedandthattheydonotexceedthe", + "full_action": "Dooneormoreofthefollowing:\n■ Verifythatthefullpathnamesareusedandthattheydonotexceedthe\nmaximumpathlengthforthesystem.(OnUNIX,theystartwithaslashcharacter\n[/].)\n■ VerifythatthefilesexistandthatthepermissionsallowNetBackuptoaccess\nthem.\n■ SomeNDMPserversdonotsupportdirectory-levelexpansion.SomeNDMP\nfilervendorsdonothavetheAPIsthatareusedtosupportwildcardcharacters\nlowerthanthevolumelevel.Forexample,/fs1/dir*isnotasupportedbackup\nselectionspecificationonEMCfilers." + }, + "108": { + "code": 108, + "desc": "Actionsucceededbutauditingfailed", + "first_action": "Ensurethatthe nbauditdaemon(NetBackupAuditManager)isrunning.", + "full_action": "Dothefollowing:\n■ Ensurethatthe nbauditdaemon(NetBackupAuditManager)isrunning.\n■ Examinethelogsresponsiblefortheprimaryactionandthe nbauditlogsfor\nmoredetailsonthecauseoftheerror.Forexample,checkthe bpdbmlogsfor\npolicycreation." + }, + "109": { + "code": 109, + "desc": "invaliddatespecified", + "first_action": "Iftheerroroccurredonacommandline,examinethestandarderroroutputfrom", + "full_action": "Dothefollowing,asappropriate:\n■ Iftheerroroccurredonacommandline,examinethestandarderroroutputfrom\nthecommandforanexplanatorymessage.\n■ Refertotheformatforthedateoptionsintheusagestatementforthecommand.\nLookupthelocaleofthemasterserver.Comparethedateformatofthatlocale\nwiththedateformatontheusagestatementforthecommand.\n■ ChecktheNetBackupProblemsreportforclues.\n■ IftheerrorappearsinaJavainterface,enablethedebugprintmanagerinthe\nJavastartupfile.RetryandcomparetheparametersthatareloggedintheJava\nlogwiththeparameterslistedinthecommand’susagestatement.\n■ Iftheseactionsdonotrevealtheproblem,createadebuglogdirectoryforthe\nprocessthatreturnedthisstatuscode.Thenretrytheoperationandcheckthe\nresultingdebuglog.\n■ IftheerrorappearsinthewebUIwhileperformingaMicrosoftSQLServer\nrestore,reviewthedateprovided.ThedatemustbeinISO8601format." + }, + "110": { + "code": 110, + "desc": "CannotfindtheNetBackupconfigurationinformation", + "first_action": "OnWindows,reinstallNetBackupsoftwareontheclient.", + "full_action": "OnWindows,reinstallNetBackupsoftwareontheclient.\nOnUNIX,createa/usr/openv/netbackup/bp.conffilewithatleastthefollowing\nlines:\nSERVER = server_name\nCLIENT_NAME = client_name" + }, + "111": { + "code": 111, + "desc": "Noentrywasfoundintheserverlist", + "first_action": "OnaUNIXclient,addthefollowinglinetothetopofthe", + "full_action": "Dothefollowing,asappropriate:\n■ OnaUNIXclient,addthefollowinglinetothetopofthe\n/usr/openv/netbackup/bp.conffile:\nSERVER = server_name\n■ OnaMicrosoftWindowsclient,addtheservernameonthe Server to use for\nbackups and restoresdrop-downinthe Specify NetBackup Machines and\nPolicy Typedialogbox.Todisplaythisdialogbox,starttheBackup,Archive,\nandRestoreinterfaceontheclient.Thenclick Specify NetBackup Machines\nand Policy Typeonthe Filemenu." + }, + "112": { + "code": 112, + "desc": "Undefinederrorortherearenofilesspecifiedinthepolicybackup selection.", + "first_action": "Specifyatleastonefiletoberestored.", + "full_action": "Dothefollowing,asappropriate:\n■ Specifyatleastonefiletoberestored.\n■ Thisstatuscodemayoccurif nbjmisrunningandastreamdiscoveryfailsto\nfindallstreamfiles.Examinethe nbjmunifiedlog(originatorID117)formore\ndetailsonthecauseoftheerror.\n■ Ensurethatthecorrectbackupselectionsarespecifiedinthepolicyandthey\nareinthecorrectformat.\nThesupportedbackupselectionare:\n■ For subscription: /Subscription IDif Subscription ID is\n1950a258-227b-4e31-a9cf-717495945fc2thenspecifythebackupselection\nas- / 1950a258-227b-4e31-a9cf-717495945fc2\n■ For resourcegroup:/Subscription ID/Resource Groupif Subscription\nID is 1950a258-227b-4e31-a9cf-717495945fc2andResourceGroup\nnameis TestRG,specifythebackupselectionas- /\n1950a258-227b-4e31-a9cf-717495945fc2/TestRG\n■ For VM Name: /Subscription ID/Resoutrce Group/VM Nameif\nSubscription ID is 1950a258-227b-4e31-a9cf-717495945fc2,Resource\nGroupnameis TestRG,andtheVMnameis MyVM,specifythebackup\nselectionas- / 1950a258-227b-4e31-a9cf-717495945fc2/TestRG/MyVM\nWhenperformingabackuporrestoreofaCassandradatabase,performthe\nfollowingasappropriate:\n■ Verifythatthefollowingsettingiscommentedoutfromthe sudoersliston\nCassandranodes:\n#Defaults:!requiretty" + }, + "114": { + "code": 114, + "desc": "unimplementederrorcode", + "first_action": "Examinethenbjmunifiedlog(originatorID117)fordetailed", + "full_action": "Examinethenbjmunifiedlog(originatorID117)fordetailed\ninformationonthecauseoftheerror." + }, + "116": { + "code": 116, + "desc": "VxSSauthenticationfailed", + "first_action": "EnsurethattheVeritasProductAuthenticationServiceisinstalledandconfigured.", + "full_action": "Dothefollowing,asappropriate:\n■ EnsurethattheVeritasProductAuthenticationServiceisinstalledandconfigured.\nForcompleteinstallationinstructions,seetheNetBackupSecurityandEncryption\nGuide.\n■ Checkthatbothpartieshaveavalidcertificate.Examinetheexpirydatethatis\nlistedfroma bpnbat -WhoAmI.Forexample:\nbpnbat -WhoAmI\nName: JDOG\nDomain: MYCOMPANY\nIssued by: /CN=broker/OU=root@machine1.mycompany.com/O=vx\nExpiry Date: Sep 19 12:51:55 2009 GMT\nAuthentication method: Microsoft Windows\nOperationcompletedsuccessfully.\nShowsanexpirydateofSeptember19th,2009.After12:51:55GMTthis\ncredentialisnolongervalidandanewcredentialisrequired.\n■ IfyourunfromtheNetBackupAdministrationConsole,closeandreopenthe\nconsole.Theconsoleautomaticallyobtainsacredentialforthecurrentlylogged\ninidentity,ifpossible.Bydefault,thesecertificatesarevalidfor24hours.The\nfollowingisanexampleofhowtoextendthecredentialbeyond24hoursto30\ndays(2592000seconds):\nWindows: \\veritas\\netbackup\\sec\\at\\bin\\vssat\nsetexpiryintervals -p -t -e 2592000\nUNIX: usr/openv/netbackup/sec/at/bin/vssat setexpiryintervals -p\n -t -e 2592000\n■ Ensurethatthecertificatesforbothsidesusethesamebrokerorarechildren\nofthesamerootbrokerandthattrustsareestablishedbetweenthem.\nSeetheNetBackupSecurityandEncryptionGuideformoreinformationon\nbrokerhierarchiesandhowtoestablishtrustrelationshipsbetweenbrokers.\n■ Ensurethatconnectivitybetweenthephysicalsystemsinquestionispossible.\nIfgeneralsocketscannotconnectbetweenthecomputers(suchas pingand\ntelnet),issueswithinthenetworkunrelatedtoNetBackupcancausethis\nproblem.\n■ Ensurethatthesystemhassufficientswapspaceandthefollowingdirectories\narenotfull:\n■ /home/username\n■ /usr/openv/netbackup/logs\n■ /tmp" + }, + "117": { + "code": 117, + "desc": "VxSSaccessdenied Recommended Action:Dothefollowing,asappropriate: ■ Ifyouusethedefaultgroups,makecertainthattheuserattemptstoperforman operationappropriateforthatgroup.Forexample,amemberofNBU_Operators isunabletomodifypolicyinformation,whichisapermissionreservedfor administratorroles. ■ Ensurethatthesystemhassufficientswapspaceandthefollowingdirectories arenotfull: ■ /home/username ■ /usr/openv/netbackup/logs 175NetBackupstatuscodes NetBackup status codes ■ /tmp ■ Ifyouuseyourowndefinedgroupsandpermissions,firstdeterminetheobject withwhichtheoperationisassociated.Then,addthepermissionsrelativeto theaction.Forexample,auserisrequiredtoupanddowndrivesbutcurrently doesnothavepermissiontodoso.Verifythattheuserbelongstothecorrect authorizationgroup. Ifnecessary,verifythatthegrouphasUpandDownpermissionsontheDrive objectwithinthe Group Permissiontab.Ifnecessary,increasetheverbosity levelofNetBackuptolocatewhatobjectandwhatpermissionsarerequiredfor thefailingrequest.Thepertinentlinesinthedebuglogslooksimilartothe following: 17:19:27.653 [904.872] <2> GetAzinfo: Peer Cred Info. Name: JMIZZLE Domain: MYCOMPANY Expiry: Sep 24 21:45:32 2003 GMT Issued by: /CN=broker/OU=root@machine1.mycompany.com/O=vx AuthType: 1 17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5082: Function: VssAzAuthorize. Object NBU_RES_Drives 17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5083: Function: VssAzAuthorize. Permissions Up 17:19:40.171 [904.872] <2> VssAzAuthorize: vss_az.cpp.5166: Function: VssAzAuthorize. 20 Permission denied. Inthisexample,theuserJMIZZLEattemptstoperformanoperationthatrequires theUppermissionontheDrivesobject.Todiagnosetheproblem,examinethe groupstowhichtheuserbelongstoensurethattheappropriategroupincludes theUppermission.(UpisamemberoftheOperatepermissionsetforDrives.) ■ Ifyouhaveperformeddisasterrecoveryandarenowrunningcatalogrecovery usingthe Remote Administration Console,youneedtorestartthemaster serverservices.Aftertherestart,ifyoudonotlogoutfromthe Remote Administration Consoleandtrytoaccessthe Security Managementtab,you receivethiserrormessageandmustlogonagain. ClickheretoviewtechnicalnotesandotherinformationontheCohesityTechnical Supportwebsiteaboutthisstatuscode.", + "first_action": "Ifyouusethedefaultgroups,makecertainthattheuserattemptstoperforman", + "full_action": "Dothefollowing,asappropriate:\n■ Ifyouusethedefaultgroups,makecertainthattheuserattemptstoperforman\noperationappropriateforthatgroup.Forexample,amemberofNBU_Operators\nisunabletomodifypolicyinformation,whichisapermissionreservedfor\nadministratorroles.\n■ Ensurethatthesystemhassufficientswapspaceandthefollowingdirectories\narenotfull:\n■ /home/username\n■ /usr/openv/netbackup/logs\n■ /tmp\n■ Ifyouuseyourowndefinedgroupsandpermissions,firstdeterminetheobject\nwithwhichtheoperationisassociated.Then,addthepermissionsrelativeto\ntheaction.Forexample,auserisrequiredtoupanddowndrivesbutcurrently\ndoesnothavepermissiontodoso.Verifythattheuserbelongstothecorrect\nauthorizationgroup.\nIfnecessary,verifythatthegrouphasUpandDownpermissionsontheDrive\nobjectwithinthe Group Permissiontab.Ifnecessary,increasetheverbosity\nlevelofNetBackuptolocatewhatobjectandwhatpermissionsarerequiredfor\nthefailingrequest.Thepertinentlinesinthedebuglogslooksimilartothe\nfollowing:\n17:19:27.653 [904.872] <2> GetAzinfo: Peer Cred Info.\nName: JMIZZLE\nDomain: MYCOMPANY\nExpiry: Sep 24 21:45:32 2003 GMT\nIssued by: /CN=broker/OU=root@machine1.mycompany.com/O=vx\nAuthType: 1\n17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5082:\nFunction: VssAzAuthorize. Object\nNBU_RES_Drives\n17:19:37.077 [904.872] <2> VssAzAuthorize: vss_az.cpp.5083:\nFunction: VssAzAuthorize. Permissions Up\n17:19:40.171 [904.872] <2> VssAzAuthorize: vss_az.cpp.5166:\nFunction: VssAzAuthorize. 20 Permission denied.\nInthisexample,theuserJMIZZLEattemptstoperformanoperationthatrequires\ntheUppermissionontheDrivesobject.Todiagnosetheproblem,examinethe\ngroupstowhichtheuserbelongstoensurethattheappropriategroupincludes\ntheUppermission.(UpisamemberoftheOperatepermissionsetforDrives.)\n■ Ifyouhaveperformeddisasterrecoveryandarenowrunningcatalogrecovery\nusingthe Remote Administration Console,youneedtorestartthemaster\nserverservices.Aftertherestart,ifyoudonotlogoutfromthe Remote\nAdministration Consoleandtrytoaccessthe Security Managementtab,you\nreceivethiserrormessageandmustlogonagain." + }, + "118": { + "code": 118, + "desc": "VxSSauthorizationfailed 176NetBackupstatuscodes NetBackup status codes", + "first_action": "EnsurethattheCohesityProductAuthorizationServiceordaemonisrunning.", + "full_action": "Dothefollowing,asappropriate:\n■ EnsurethattheCohesityProductAuthorizationServiceordaemonisrunning.\nSeetheNetBackupSecurityandEncryptionGuideformoreinformationon\nauthenticationandauthorizationdaemons.\n■ Ensurethatyouareincommunicationwiththecorrectmasterserver.Within\nthe bp.conffilesonthelocalserver,verifythattheentry\nAUTHORIZATION_SERVICESspecifiestheproperhostname(fullyqualified)ofthe\nauthorizationservice.Forexample, AUTHORIZATION_SERVICE =\nmachine2.mycompany.com 0specifiesthattheservercontactsmachine2to\nperformauthorizationchecks.Alsoensurethatthisentrymatchesthatofthe\nmasterserver.\n■ Ensurethatthesystemhassufficientswapspaceandthefollowingdirectories\narenotfull:\n■ /home/userName\n■ /usr/openv/netbackup/logs\n■ /tmp\n■ Ensurethattheserverthatcontactsthemasterhasavalidcertificate.The\ncomputercertificatecanbeexaminedasfollows:\nForUNIX:\n# bpnbat -WhoAmI -cf\n/usr/openv/var/vxss/credentials/machine3.mycompany.com\nForWindows:\nBpnbat WhoAmI -cf \"c:\\Program\nFiles\\VERITAS\\NetBackup\\var\\vxss\\credentials\\machine3.my\ncompany.com\"\nBothofwhichwouldreturn:\nName: machine3.mycompany.com\nDomain: NBU_Machines@machine2.mycompany.com\nIssued by: /CN=broker/OU=root@machine2.mycompany.com/O=vx\nExpiry Date: Sep 2 19:25:29 2004 GMT\nAuthentication method: Veritas Private Security\nOperation completed successfully.\nIftheexpirydatewasexceeded,use bpnbat -LoginMachinetoobtainanew\ncredentialforthecomputer.\nSeetheNetBackupCommandsReferenceGuideformoreinformationonbpnbat.\nTheserverthatattemptsthecheckisnotauthorizedtoexaminetheauthorization\ndatabase.Ensurethat bpnbaz -ShowAuthorizersre-tunedthecomputer's\nidentity.Ensurethatthecomputerhasacomputercredentialunderthedirectory\nasfollows:\nProgram Files\\VERITAS\\var\\vxss\\credentials(Windows)\n/usr/openv/var/vxss/credentials(UNIX)\nThiscredentialshouldhavethefullnameofthecomputerasinthefollowing\nexample: machine1.company.com.\n■ Checkthatthemaximumnumberofopensocketstotheauthorizationdatabase\nwasnotexhausted.Use netstattodeterminethenumberofsocketsthatare\nopenedtoport4032ontheauthorizationserverandthatrefertothefollowing\nconfigurations:\nWindows:\nHKLM\\SOFTWARE\\VERITAS\\Security\\Authorization\\Communication\\ClientMaxConnections\nUNIX: /etc/vx/vss/VRTSaz.confentryClientMaxConnections\nIfthemaximumnumberofopenconnectionswasreached,youmayneedto\nincreasethenumberofmaximumopenconnections.Anincreaseinthenumber\nofopenconnectionsincreasesthememoryfootprintoftheauthorizationservice\nordaemon.Notethatextremeincreasesinthemaximumnumberofconnections\ncancauseperformancedegradation." + }, + "120": { + "code": 120, + "desc": "cannotfindconfigurationdatabaserecordforrequestedNBdatabase backup", + "first_action": "ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.\n■ Fordetailedtroubleshootinginformation,create adminand bpdbmdebuglog\ndirectoriesandretrytheoperation.Checktheresultingdebuglogs.\n■ Contactcustomersupportandsendtheappropriateproblemanddebuglog\nsectionsthatdetailtheerror." + }, + "121": { + "code": 121, + "desc": "nomediaisdefinedfortherequestedNBdatabasebackup", + "first_action": "AddthemediaIDstothecatalogbackupconfiguration.", + "full_action": "AddthemediaIDstothecatalogbackupconfiguration.\nVerifythatthemediaIDsareintheNetBackupvolumepool." + }, + "122": { + "code": 122, + "desc": "specifieddevicepathdoesnotexist", + "first_action": "Retrythecommandbyusingavaliddevicefilename.", + "full_action": "Retrythecommandbyusingavaliddevicefilename." + }, + "123": { + "code": 123, + "desc": "specifieddiskpathisnotadirectory", + "first_action": "Specifyadifferentdiskpathforthecatalogbackupor", + "full_action": "Specifyadifferentdiskpathforthecatalogbackupor\ndeletethefilethatalreadyexists." + }, + "124": { + "code": 124, + "desc": "NBdatabasebackupfailed,apathwasnotfoundorisinaccessible", + "first_action": "ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.\nThefollowingaresomepossiblecauses:\n■ Thepathdoesnotexist.\n■ OnaUNIXsystem,oneofthepathscontainsasymboliclink.\n■ Afteryoudeterminewhichpathcannotbeaccessed,correctthepathnamesin\nthecatalogbackupconfiguration." + }, + "125": { + "code": 125, + "desc": "aNetBackupcatalogbackupisinprogress", + "first_action": "Retrytheoperationafterthecatalogbackupcompletes.", + "full_action": "Retrytheoperationafterthecatalogbackupcompletes." + }, + "126": { + "code": 126, + "desc": "NBdatabasebackupheaderistoolarge,toomanypathsspecified", + "first_action": "Deletesomeofthepathsfromthecatalogbackup", + "full_action": "Deletesomeofthepathsfromthecatalogbackup\nconfiguration." + }, + "127": { + "code": 127, + "desc": "specifiedmediaorpathdoesnotcontainavalidNBdatabasebackup header", + "first_action": "ValidatethatthecorrectmediaIDisused.", + "full_action": "ValidatethatthecorrectmediaIDisused." + }, + "128": { + "code": 128, + "desc": "NBdatabaserecoveryfailed,aprocesshasencounteredanexceptional condition", + "first_action": "Fixtheproblemthatwasreportedintheerrormessageinthebprecoveroutput.", + "full_action": "Dothefollowing,asappropriate:\n■ Fixtheproblemthatwasreportedintheerrormessageinthebprecoveroutput.\n■ IdentifywhichNetBackupservicestoshutdownbeforeaNetBackupdatabase\nrecoveryattempt:\nSee\"AboutrecoveringtheNetBackupcatalog\"intheNetBackupTroubleshooting\nGuide.\nTheNetBackupservicesshouldbeshutdownexceptfortheNetBackupClient\nService,whichmustberunningforthedatabaserecoverytosucceed.\n■ ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.\nThefollowingaresomepossiblecauses:\n■ Adiskmaybefull.\n■ TheNetBackupcatalogtapemaybecorrupt." + }, + "129": { + "code": 129, + "desc": "Diskstorageunitisfull", + "first_action": "Eitherfreesufficientspaceoraddmorespacetothefilesystemforthisstorage", + "full_action": "Dothefollowing,asappropriate:\n■ Eitherfreesufficientspaceoraddmorespacetothefilesystemforthisstorage\nunit.\n■ Lowerthehighcapacitymarkforthisdiskstorageunit.Configurethepolicies\ntoaccessitthroughastorageunitgroupthatprovidesalternativestorageto\nusewhenthisstorageunitfillsup.Ideally,ifanimageexceedsthefilesystem’s\nhighcapacitymark,italsocompletessuccessfully.Thisimageleavesthestorage\nunitinafullstate(overthehighcapacitymark).Thestorageunitthenisnot\nassignedtootherjobsuntilitscapacityfallsunderitshighcapacitymark.\n■ IftheStagingattributeissetonthediskstorageunitthatdidnothaveenough\ncapacity,itmaybeunabletocreatefreespace.Itcannotcreatespacebecause\nthebackupsthatarestagedtothediskarenotrelocated(eligibletobedeleted\nfromthestagingstorageunit).Ensurethatstaging’srelocation(duplication)jobs\nsuccessfullycopyenoughimagestoprovidesufficientfreespacefornew\nbackups." + }, + "130": { + "code": 130, + "desc": "systemerroroccurred", + "first_action": "ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.\n■ Checkthesystemlogforreportedproblems.\n■ Fordetailedtroubleshootinginformation,create bpdbm, bptm,and bprddebug\nlogdirectoriesonthemasterserver.Increasetheunifiedlogginglevelbyusing\nthe vxlogcfgcommand.\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\n■ Retrytheoperationandchecktheresultingdebuglogs.\nIfthepolicyvalidationfails,itisduetooneoffollowingreasons:\n■ Acertificatemismatchispresentontheclient.RemovetheSnapshotManager\nCAcertificatefromthefollowinglocationandvalidatethepolicyagain:\ninstall_location/var/global/cloudpoint/certificates\n■ TheSnapshotManagerisnotaccessible.\n■ IftheNetBackupAPIsproducethiserror,examinetheunifiedlogsfor\nnbwebserviceonthemasterserver.Fordetailsonthewebserviceslogs,see\nthesectionontheNetBackupWebServicesloggingwithinthe NetBackup\nLogging Reference Guide.\nWhenaVMwareagentlessrestoreisperformed,therestorecancauseoneofthe\nfollowingissues:\n■ Failedtostagerecoverytoolonpath%sindestinationVM%switherrorcode\n%d.\nMakesurethatthestaginglocationpaththatisusedexistsandtheprovided\ntargetVMcredentialshaverootoradminprivileges.\n■ FailedtogetthestaginglocationfordestinationVM%switherror%d.\nMakesurethatthereisTMPorTEMPenvironmentpathavailableinthetarget\nVMorprovidedtargetVMcredentialshasrootoradminprivileges.\n■ FailedtoretrievetheguestVM%soperatingsystem(OS)detailswitherrorcode\n%d.\nMakesurethatlatestVMwareToolsareinstalledandrunninginthetargetVM." + }, + "131": { + "code": 131, + "desc": "clientisnotvalidatedtousetheserver", + "first_action": "ExaminetheNetBackupProblemsreport.", + "full_action": "Dothefollowing,asappropriate:\n■ ExaminetheNetBackupProblemsreport.\n■ Createadebuglogdirectoryforbprdandretrytheoperation.Checktheresulting\ndebuglogtodeterminetheconnectionandtheclientnames.\nDependingontherequesttype(restore,backup,andsoon),youmayneedor\nwanttodothefollowing:\n■ Changetheclient’sconfiguredname.\n■ Modifytheroutingtablesontheclient.\n■ Onthemasterserver,setupan altnamesdirectoryandfileforthisclient.\nSeetheNetBackupAdministrator’sGuide,VolumeI.\nOr\n■ OnaUNIXmasterserver,createasoftlinkintheNetBackupimagecatalog.\n■ SeeVerifyinghostnamesandservicesentriesintheNetBackupTroubleshooting\nGuide." + }, + "132": { + "code": 132, + "desc": "userisnotvalidatedtousetheserverfromthisclient", + "first_action": "None", + "full_action": "None" + }, + "133": { + "code": 133, + "desc": "invalidrequest", + "first_action": "Ifyoususpectthatthesoftwareversionsaretheproblem,verifythatall", + "full_action": "Dothefollowing,asappropriate:\n■ Ifyoususpectthatthesoftwareversionsaretheproblem,verifythatall\nNetBackupsoftwareisatthesameversionlevel.\n■ OnUNIXNetBackupserversandclients,checkthe\n/usr/openv/netbackup/bin/versionfile.\n■ OnWindowsNetBackupservers,checkthe\ninstall_path\\NetBackup\\version.txtfileorthe About NetBackupitem\nonthe Helpmenu.\n■ OnMicrosoftWindowsclients,checkthe About NetBackupitemonthe\nHelpmenu.\n■ Iftheserverdenieslistandrestorerequests,dooneofthefollowing:\n■ Gotothe NetBackup Administration Console.Intheleftpane,expand\nNetBackup Management > Host Properties > Master Servers.Intheright\npane,double-clickthemasterserveryouwanttomodify.Intheproperties\ndialogbox,intheleftpane,select Client Attributestoaccessthe Allow\nclient browseand Allow client restoreoptions.\n■ Removethe DISALLOW_CLIENT_LIST_RESTOREand\nDISALLOW_CLIENT_RESTOREoptionsfromthe bp.conffileonaUNIX\nNetBackupserverorfromtheregistryonaWindowsNetBackupserver.\nThen,stopandrestarttheNetBackupRequestDaemon(UNIX)orNetBackup\nRequestManagerservice(Windows).\n■ Fordetailedtroubleshootinginformation,createbpdbm,bprd,andadmindebug\nlogdirectories.Retrytheoperationandchecktheresultingdebuglogs." + }, + "134": { + "code": 134, + "desc": "unabletoprocessrequestbecausetheserverresourcesarebusy", + "first_action": "None", + "full_action": "None\nThe134codeisaninformationalmessageonlyandisnotconsideredanerror.It\ncanoccurforanumberofreasonsinnormaloperation.The134statuscodecan\noccurmorefrequentlyinanSSOenvironment.Noactionisnecessary.\nAstatus134isnotloggedintheerrorlogs.A134statuscausesanewtrytoappear\nintheActivityMonitor.Itdoesnotincreasetheretrycountthatisassociatedwith\ntheallowednumberofretries." + }, + "135": { + "code": 135, + "desc": "clientisnotvalidatedtoperformtherequestedoperation", + "first_action": "Retrytheoperationasarootuser(onUNIX)orasan", + "full_action": "Retrytheoperationasarootuser(onUNIX)orasan\nadministrator(onWindows)onthemasterserver.Alsoseestatuscode131." + }, + "136": { + "code": 136, + "desc": "tirinfowasprunedfromtheimagefile", + "first_action": "ReimporttheTIRinformationintothecatalogofeach", + "full_action": "ReimporttheTIRinformationintothecatalogofeach\ncomponentimage(fromwhichtheTIRinformationwaspruned).Thenrerunthe\nsyntheticbackupjob.TheTIRinformationcanbeimportedintotheimagecatalog\nbyinitiatingatrueimagerestoreofanyfilefromthatcomponentimage.Therestore\nprocessalsorestorestheTIRinformationintheimagecatalog." + }, + "140": { + "code": 140, + "desc": "UserIDwasnotsuperuser", + "first_action": "Ifappropriate,givetheuserortheprocessadministrator", + "full_action": "Ifappropriate,givetheuserortheprocessadministrator\nprivileges(onWindows)orrootprivileges(onUNIX)andretrytheoperation." + }, + "141": { + "code": 141, + "desc": "filepathspecifiedisnotabsolute", + "first_action": "Correctthefilespecificationandretrythecommand.", + "full_action": "Correctthefilespecificationandretrythecommand." + }, + "142": { + "code": 142, + "desc": "filedoesnotexist", + "first_action": "InstalltheVxFSdynamiclibrariesontheNetBackupclient", + "full_action": "InstalltheVxFSdynamiclibrariesontheNetBackupclient\nandtrythebackupagain." + }, + "143": { + "code": 143, + "desc": "invalidcommandprotocol", + "first_action": "ExaminetheNetBackuperrorlogstodeterminethesystem", + "full_action": "ExaminetheNetBackuperrorlogstodeterminethesystem\nthatwasthesourceofthedata.Onthatsystem,determinetheprocessthatinitiated\ntherequest.IfitwasaNetBackupprocess,verifythattheprocessorcommandis\ncompatiblewiththeversionofsoftwareontheserver." + }, + "144": { + "code": 144, + "desc": "invalidcommandusage", + "first_action": "EithercorrectthecommandorverifythatallNetBackup", + "full_action": "EithercorrectthecommandorverifythatallNetBackup\nbinariesareatthesameversionlevel." + }, + "145": { + "code": 145, + "desc": "daemonisalreadyrunning", + "first_action": "Terminatethecurrentcopyoftheprocessandthenrestart", + "full_action": "Terminatethecurrentcopyoftheprocessandthenrestart\ntheprocess." + }, + "146": { + "code": 146, + "desc": "cannotgetaboundsocket", + "first_action": "ExaminetheNetBackupProblemsandAllLogEntriesreports.", + "full_action": "Dothefollowing,asappropriate:\n■ ExaminetheNetBackupProblemsandAllLogEntriesreports.\n■ Create bprdand bpdbmdebuglogdirectoriesandretrytheoperation.Check\ntheresultinglogstoseethesystemerrormessagethatresultedfromtheattempt.\nIfanotherprocesshastheport,useothersystemcommandstodeterminethe\nprocess.Basedonthisresearch,eitherchangetheportnumberinyourservices\nfileormaporterminatetheprocessthatacquiredtheport.\nOnUNIX,anotherpossiblecauseforthiserroristheuseofthekillcommand\ntoterminate bprdor bpdbm.Tostop bpdbm,usethe\n/usr/openv/netbackup/bin/bpdbm -terminatecommand.Useofthe kill\ncommandtostoptheseprocessescanleavethemunabletobindtotheir\nassignedportsthenexttimetheyarestarted.\nToidentifya bprdora bpdbmproblem,lookforlinessimilartothefollowingin\nthedebuglogfortherespectiveprocess:\n<16> getsockbound: bind() failed, Address already in use (114)\n<32> listen_loop: cannot get bound socket. errno = 114\n<4> terminate: termination begun...error code = 146\nSimilarentriescanappearinthereports.\n■ Iftheproblempersistslongerthan10minutes,itmaybenecessarytorestart\ntheserver." + }, + "147": { + "code": 147, + "desc": "requiredorspecifiedcopywasnotfound", + "first_action": "Correcttherequesttospecifyacopynumberthatdoes", + "full_action": "Correcttherequesttospecifyacopynumberthatdoes\nexist." + }, + "148": { + "code": 148, + "desc": "daemonforkfailed", + "first_action": "Restarttheserviceatalatertimeandinvestigatethesystemproblemsthatlimit", + "full_action": "Dothefollowing,asappropriate:\n■ Restarttheserviceatalatertimeandinvestigatethesystemproblemsthatlimit\nthenumberofprocesses.\n■ OnWindowssystems,checktheEventViewerApplicationandSystemlogs." + }, + "149": { + "code": 149, + "desc": "masterserverrequestfailed", + "first_action": "None", + "full_action": "None" + }, + "150": { + "code": 150, + "desc": "terminationrequestedbyadministrator", + "first_action": "None", + "full_action": "None" + }, + "152": { + "code": 152, + "desc": "requiredvaluenotset", + "first_action": "Verifythatallsoftwareisatthesameversionlevel.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatallsoftwareisatthesameversionlevel.\n■ Fordetailedtroubleshootinginformation,create bpdbmand admindebuglog\ndirectoriesandretrytheoperation.Checktheresultingdebuglogs." + }, + "153": { + "code": 153, + "desc": "serverisnotthemasterserver", + "first_action": "None", + "full_action": "None" + }, + "154": { + "code": 154, + "desc": "storageunitcharacteristicsmismatchedtorequest", + "first_action": "ForaNetBackupSnapshotClient,thepolicystorageunitwassetto", + "full_action": "Verifythatthecharacteristicsoftheselectedstorageunit\nareappropriatefortheattemptedbackup.\n■ ForaNetBackupSnapshotClient,thepolicystorageunitwassetto\nAny_availableandtheoff-hostbackupmethodwassetto Third-Party Copy\nDeviceor NetBackup Media Server.Donotchoose Any_available.Aparticular\nstorageunitmustbespecifiedwhen Third-Party Copy Deviceor NetBackup\nMedia Serverisspecifiedastheoff-hostbackupmethod.\n■ ForanNDMPpolicytype,verifythefollowing:\n■ YouhavedefinedastorageunitoftypeNDMP.\n■ TheNDMPhostvaluematchesthehostnameoftheclient.Forexample,if\ntheNDMPpolicyspecifies toasterastheclient,theconfigurationforthe\nstorageunitmustspecify toasterastheNDMPhost.\n■ Themediaserverforthestorageunitisrunningthecorrectversionof\nNetBackup.\n■ ForapolicytypeotherthanNDMP,verifythatthepolicyspecifiesamedia\nmanagerordisktypestorageunit." + }, + "155": { + "code": 155, + "desc": "diskisfull", + "first_action": "FreeupspaceonthediskswhereNetBackupcatalogs", + "full_action": "FreeupspaceonthediskswhereNetBackupcatalogs\nresideorwherethetracklogfolderresidesandretrytheoperation." + }, + "156": { + "code": 156, + "desc": "Snapshoterrorencountered", + "first_action": "Ensurethattheappropriateplug-inisconfiguredinthewebUIwiththe", + "full_action": "Performthefollowing,asappropriate:\n■ Ensurethattheappropriateplug-inisconfiguredinthewebUIwiththe\nappropriatecredentials.Ifthecredentialsarechanged,ensurethattheyare\nupdatedfromthewebUI.\n■ Ensurethatthesnapshotlimitofthecloudproviderissufficient.\n■ Checkthe ncfnbcslogs.\n■ SelectadifferentstorageoptionforOracleCopilotbackupwithinstantaccess.\nFormoreinformation,reviewthe Oracle Copilot with instant access and universal\nsharechapterintheNetBackupforOracleAdministrator’sGuide.\n■ Thesnapshotissuccessfulwhentheassetisdiscoveredinnextdiscoverycycle.\nOr,theusercanmanuallyinitiateadiscoverywhenanewassetisadded.\n■ Restarttheshadowcopyservice.\n■ RightclickontheCdriveandthenselect Configure Shadow Copies….\n■ SelectCdriveandclick Settings.\n■ Click scheduleandthen OK.\n■ Selectanotherdriveandrepeatthesteps.Iftherearenootherdrivesthen\nclick OK.\n■ Referto Configuring VSS to store shadow copies on the originating drivein\ntheNetBackupSnapshotManagerInstallandUpgradeGuide.\n■ Unsubscribetheprotectionplanfromtheasset.\n■ Todiscovertheasset,startamanualdiscoveryoritwouldbediscoveredinthe\nnextautodiscovery.\n■ IftheSnapshotfailswiththeerror asset hierarchy is incomplete,referto\nthefollowingtechnicalarticle:\n■ CloudPointsnapshotisfailingwith\"Thehostlevelsnapshotofcannotbe\nperformedasassethierarchyisincomplete\"duetoebsnvme-idreturning\n/dev/sdawhenitshouldjustreturnsdaforthebootdisk.\n■ See“" + }, + "157": { + "code": 157, + "desc": "suspendrequestedbyadministrator", + "first_action": "Theadministratorcanresumethejobfromthelast", + "full_action": "Theadministratorcanresumethejobfromthelast\ncheckpointfromtheActivityMonitor." + }, + "158": { + "code": 158, + "desc": "failedaccessingdaemonlockfile", + "first_action": "ExaminetheNetBackuperrorlogtodeterminewhythesystemcallfailed.Then", + "full_action": "Dothefollowing,asappropriate:\n■ ExaminetheNetBackuperrorlogtodeterminewhythesystemcallfailed.Then\ncorrecttheproblem.Itmaybeapermissionproblem.\n■ Iftheerrorlogdoesnotshowtheerror,createadebuglogdirectoryfor bprd\nor bpdbm(dependingonwhichprocessencounteredtheerror).Increasethe\nunifiedlogginglevelif nbpem, nbjm,or nbrbencounteredtheerror.Usethe\nvxlogcfgcommandasexplainedinthefollowingtopic:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nRetrytheoperationandchecktheresultingdebuglog." + }, + "159": { + "code": 159, + "desc": "licensedusehasbeenexceeded", + "first_action": "Todeterminethecauseoftheerror,examinethe", + "full_action": "Todeterminethecauseoftheerror,examinethe\nNetBackupAllLogEntriesreportforthecommandthatwasrun.SeealsotheActivity\nMonitordetailsforinformativemessages.\nIfthejobfailsonaSANmediaserverstorageunit,ensurethatonlythelocalclient\nisspecifiedinthepolicy.Ifremoteclientsarespecifiedinthepolicy,dooneofthe\nfollowing:removethemandplacetheminapolicythatspecifiesadifferentstorage\nunitorchangethestorageunitforthatpolicy.\nIfyouwanttobackupremoteclientsbyusingtheSANmediaserver,youcan\npurchasearegularNetBackupmediaserverlicense." + }, + "160": { + "code": 160, + "desc": "Authenticationfailed", + "first_action": "Addbackthenamesthatwereremovedandretrytheoperation.", + "full_action": "Dothefollowing,asappropriate:\n■ Addbackthenamesthatwereremovedandretrytheoperation.\n■ Createthefollowingdebuglogdirectoriesfortheprocessesthatareinvolved\ninauthenticationbetweenNetBackupsystems:\n■ Server: bprd, bpdbm,and bpcd.\n■ Client: bpbackup, bprestore,and bpbkar.\nRetrytheoperationandreviewthedebuglogs.\nThefollowingactionsrelatetoSnapshotManager:\n■ EnsurethattheSnapshotManagercredentialsarecorrect.\n■ Verifythatthecredentialsthatwereenteredwhileregisteringarevalid.\n■ IfthecredentialsandtheSnapshotManagerportnumberareupdated,ensure\nthattheyareupdatedinNetBackup.\n■ EnsurethattheSnapshotManagercredentialsarecorrect.\n■ VerifythatthecredentialsthatwereenteredwhileregisteringSnapshotManager\narevalid.\n■ Verifythatthecredentialsthatwereenteredwhileconfiguringastorageprovider\narevalid.\n■ IfthecredentialsandtheSnapshotManagerportnumberareupdated,ensure\nthattheyareupdatedinNetBackup." + }, + "161": { + "code": 161, + "desc": "Evaluationsoftwarehasexpired.", + "first_action": "ObtainalicensedcopyofNetBackup.Forinformationon", + "full_action": "ObtainalicensedcopyofNetBackup.Forinformationon\nlicensing,contactyourNetBackupsalesorpartnerrepresentative." + }, + "162": { + "code": 162, + "desc": "incorrectserverplatformforlicense 196NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethatyouusealicensekeythatisintendedforthe", + "full_action": "Ensurethatyouusealicensekeythatisintendedforthe\nplatformonwhichyouplantoinstall." + }, + "163": { + "code": 163, + "desc": "mediablocksizechangedpriorresume", + "first_action": "ChecktheActivityMonitorjobdetailsforthejobIDofthe", + "full_action": "ChecktheActivityMonitorjobdetailsforthejobIDofthe\nrestartedjob." + }, + "164": { + "code": 164, + "desc": "unabletomountmediabecauseitisinaDOWN,orotherwisenot available", + "first_action": "IfvolumeisinaDOWNdrive,removeitandplaceitinitsdesignatedslot.Then,", + "full_action": "Dothefollowing,asappropriate:\n■ IfvolumeisinaDOWNdrive,removeitandplaceitinitsdesignatedslot.Then,\nretrytherestore.\n■ Ifthevolumeisinthewrongslot,usearobotinventoryoptiontoreconcilethe\ncontentsoftherobotwiththevolumeconfiguration." + }, + "165": { + "code": 165, + "desc": "NBimagedatabasecontainsnoimagefragmentsforrequestedbackup id/copynumber 197NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheNetBackupProblemsreportforadditional", + "full_action": "ChecktheNetBackupProblemsreportforadditional\ninformationabouttheerror.Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryforeither bpdmor bptm(whicheverapplies)andretrytheoperation.\nChecktheresultingdebuglog." + }, + "166": { + "code": 166, + "desc": "backupsarenotallowedtospanmedia", + "first_action": "None", + "full_action": "None" + }, + "167": { + "code": 167, + "desc": "cannotfindrequestedvolumepoolinEMMdatabase", + "first_action": "VerifytheMediaandDeviceManagementvolume", + "full_action": "VerifytheMediaandDeviceManagementvolume\nconfiguration.ChecktheNetBackupProblemsreportformoreinformationabout\ntheerror.Fordetailedtroubleshootinginformation,createabptmdebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglog." + }, + "168": { + "code": 168, + "desc": "cannotoverwritemedia,dataonitisprotected 198NetBackupstatuscodes NetBackup status codes", + "first_action": "ReplacethevolumewithanewoneorsettheNetBackup", + "full_action": "ReplacethevolumewithanewoneorsettheNetBackup\nALLOW_MEDIA_OVERWRITEoptiontotheappropriatevalue." + }, + "169": { + "code": 169, + "desc": "MediaIDiseitherexpiredorwillexceedmaximummounts", + "first_action": "Ifthevolumewassuspended,waituntilitexpiresand", + "full_action": "Ifthevolumewassuspended,waituntilitexpiresand\nthenreplaceit.ForNetBackupcatalogbackups,replacethemedia." + }, + "170": { + "code": 170, + "desc": "thirdpartycopybackupfailure", + "first_action": "Ifanonthird-partycopydeviceislistedin 3pc.conffile,correctitorremove", + "full_action": "Dothefollowing,asappropriate:\n■ Ifanonthird-partycopydeviceislistedin 3pc.conffile,correctitorremove\nthenonthird-partycopydeviceentry.\n■ IfanincorrectLUNisspecifiedinthe3pc.conffileorthedevicedoesnotexist,\ncorrectthe 3pc.conffileasappropriate.\n■ Ifanappropriate mover.conffile(withorwithoutfilenameextension)cannot\nbefound,the/usr/openv/netbackup/logs/bptmlogmayshowthefollowing:\n09:51:04 [22281] <2> setup_mover_tpc: no\nmover.conf.vertex_std_tpc or mover.conf file exists, cannot\nperform TPC backup\n09:51:04 [22281] <16> bptm: unable to find or communicate with\nThird-Party-Copy mover for policy vertex_std_tpc\nMakesurethatanappropriatemover.conf fileexistsin/usr/openv/netbackup\nonthemediaserver.Thisfilecanbeanyofthefollowing:\n■ mover.conf.policy_namefile,where policy_nameexactlymatchesthe\nnameofthepolicy.\n■ mover.conf.storage_unit_name,where storage_unit_nameexactlymatches\nthenameofthestorageinthe Backup Policy Management Policy\nattributesdialogbox.\n■ mover.conffile(noextension)fortheconfigurationsthathaveonlyone\nthird-partycopydevice.\nNotethatNetBackuplooksforanappropriate mover.conffileintheorder.\n■ IftheSCSIpass-throughpathofthethird-partycopydevice,asenteredinthe\nmover.conffile,doesnotexist,the bptmlogmayshowthefollowing:\n09:50:12 [22159] <16> setup_mover_tpc: open of passthru path\n/dev/sg/cXtXlX failed, No such file or directory\n09:50:12 [22159] <16> bptm: unable to find or communicate with\nThird-Party-Copy mover for policy vertex_std_tpc\nCorrecttheSCSIpass-throughpathofthethird-partycopydevicethatisentered\ninthe mover.conffile.\n■ Ifthethird-partycopydevicereturnedanerror,youmayseeeitherofthe\nfollowingmessagesin /usr/openv/netbackup/logs/bptmlog:\ncannot process extended copy error due to truncated sense data,\nmay be HBA problem\ndisk error occurred on extended copy command, key = 0x0, asc =\n0x0, ascq = 0x0\n(where key, asc,and ascqareallzero)\nYourhost-busadapter(HBA)anditsdrivermayneedtobeupdated,or\nNetBackupSnapshotClientmaynotsupportthem.Thesupportedhost-bus\nadaptersarelisted.\nSeetheNetBackupReleaseNotes." + }, + "171": { + "code": 171, + "desc": "mediaIDmustbe6orlesscharacters", + "first_action": "RetrythecommandwithavalidmediaID.", + "full_action": "RetrythecommandwithavalidmediaID." + }, + "172": { + "code": 172, + "desc": "cannotreadmediaheader,maynotbeNetBackupmediaoriscorrupted", + "first_action": "Ifthevolumeisinarobotthatsupportsbarcodes,verifytherobotcontentsby", + "full_action": "Dothefollowing,asappropriate:\n■ Ifthevolumeisinarobotthatsupportsbarcodes,verifytherobotcontentsby\nusingarobotinventoryoption.\n■ Ifthevolumewasmountedonanonroboticdrive,verifythatthecorrectvolume\nwasmountedandassigned.\n■ ChecktheNetBackupProblemsreport.Ifitshowsafatalreaderror,trythe\noperationagainwithanotherdrive,ifpossible.\n■ IfyourconfigurationhasmultipleserversorHBAswithaccesstoyourtape\nservices,makesurethattheSCSIReserveorReleaseisonfiguredcorrectly.\n(Mostlikely,thetapeservicesconfigurationisanSSOconfiguration.)\nFormoreinformationonthestorageserver,pleaseseetheNetBackup\nAdministrator'sGuide,VolumeII." + }, + "173": { + "code": 173, + "desc": "cannotreadbackupheader,mediamaybecorrupted", + "first_action": "ChecktheNetBackupProblemsreportforcluesastowhatcausedtheerror.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforcluesastowhatcausedtheerror.\n■ Trytherestoreonanotherdriveifpossible.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryfor bptm\nandretrytheoperation.Checktheresultingdebuglog." + }, + "174": { + "code": 174, + "desc": "mediamanager-systemerroroccurred", + "first_action": "ChecktheNetBackupProblemsreporttoseeifitshowsthecauseofthe", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreporttoseeifitshowsthecauseofthe\nproblem.IfyouseeaProblemsreportmessagesimilartothefollowing,save\nalllogsandcontactCohesityTechnicalSupport:\nattempted to write 32767 bytes, not a multiple of 512\n■ OnUNIX,ifthiserroroccursduringarestore,thetapedrivemaybeincorrectly\nconfigured.Itmaybeconfiguredtowriteinfixed-lengthmodewhenitshould\nwriteinvariablelengthmode.\nVerifyyourdrive’sconfigurationbycomparingittowhatisrecommendedinthe\nNetBackupDeviceConfigurationGuide.\nIfyourconfigurationincorrectlyspecifiesfixed-lengthmode,changeittovariable\nlengthmodeandsuspendthemediathatwerewrittenonthatdevice.Theimages\nthatwerewrittentothosemediamayberestorable(platformdependent),but\nsinglefilerestoresarelikelytofail.\n■ Iftheproblemoccurswithaparticularclientonly,verifythattheclientbinaries\narecorrect,especiallyfor bpcd.\n■ Ifyoucanreadorwriteanyotherimagesonthismedia,checkthefollowing\nreportsforclues:\n■ ImagesonMediareport\n■ MediaContentsreport\n■ Verifythefollowing:\n■ Themedia,byusingtheNetBackupimageverifyoption.\n■ Thatyouusedthecorrectmediatypeforthedevice.\n■ Checkthesystemortheconsolelogforerrors(onUNIX)ortheEventViewer\nApplicationlog(onWindows).\n■ Fordetaileddebuginformation,createadebuglogdirectoryforeither bptmor\nbpdm(whicheverapplies)andretrytheoperation.Checktheresultingdebug\nlog.\nOnUNIX,ifthebptmdebuglogshowsanerrorsimilartothefollowing,thetape\ndriveisconfiguredtowriteinfixed-lengthmoderatherthanvariablelengthmode.\n00:58:54 [2304] <16> write_data: write of 32768 bytes indicated\nonly 29696 bytes were written, errno = 0\nTheimagebeingwrittenencounteredtheend-of-media.\n■ IfthebackupwasconfiguredforanOpenStoragediskstorageunit,the\nOpenStoragevendor'splug-inmaynotbeinstalledonallmediaserversinthe\nstorageunit'smediaserverlist.Eitherinstallthevendorplug-inonallofthe\nmediaserversorremovefromthelisttheserversthatdonothavetheplug-in\ninstalled.\n■ OnUNIX,ifthiserroroccursduringarestore,refreshthe Backup, Archive,\nand Restoreclientconsoleandretrytherestore.Thisactionrefreshesthefile\nlistdisplayedintheclientconsoleandpassesthecorrectinformationaboutthe\nselectedfiles." + }, + "175": { + "code": 175, + "desc": "notallrequestedfileswererestored", + "first_action": "ChecktheNetBackupProblemsreportandthestatuslotortheprogresslogon", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportandthestatuslotortheprogresslogon\ntheclientforadditionalinformationabouttheerror.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryforeither\nbptmor bpdm(whicheverapplies)andretrytheoperation.Checktheresulting\ndebuglog." + }, + "176": { + "code": 176, + "desc": "cannotperformspecifiedmediaimportoperation", + "first_action": "IfthemediaIDisalreadyactive,duplicateallimagesontheoriginalmediaID", + "full_action": "ChecktheNetBackupProblemsreporttofindtheexact\ncauseofthefailureandtrythefollowing:\n■ IfthemediaIDisalreadyactive,duplicateallimagesontheoriginalmediaID\ntoanothervolume.Then,manuallyexpiretheoriginalmediaandredotheimport.\n■ IfthemediaIDisnotpresentinthevolumeconfiguration,addit.\n■ Ifyoureceivedafatal bptmerror,verifythatthefollowingareactive:the\nNetBackupVolumeManager(vmd)onUNIXortheNetBackupVolumeManager\nonWindows.\n■ Iftheentireimageisnotpresent,performimportphase1onthemediaIDsthat\nhavetheremainderoftheimage.\n■ IfthebarcodeandmediaIDareamismatch,useabarcodelabelthatmatches\ntherecordedmediaID.TapescanthenbemountedinadrivewithAVRDrunning\nsothattherecordedmediaIDisdisplayed.Then,abarcodewiththatlabel\nneedstobeplacedonthetape." + }, + "177": { + "code": 177, + "desc": "couldnotdeassignmediaduetoMediaManagererror", + "first_action": "ChecktheNetBackupProblemsreportforthecauseoftheproblem.", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforthecauseoftheproblem.\n■ VerifythattheNetBackupVolumeManager(vmd)isactiveonUNIXorthe\nNetBackupVolumeManagerserviceisactiveonWindows.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryfor bptm\nandretrytheoperation.Checktheresultingdebuglog." + }, + "178": { + "code": 178, + "desc": "MediaIDisnotinNetBackupvolumepool", + "first_action": "ChecktheMediaandDeviceManagementvolume", + "full_action": "ChecktheMediaandDeviceManagementvolume\nconfigurationtoverifythatthemediaIDsarepresentandintheNetBackupvolume\npool." + }, + "179": { + "code": 179, + "desc": "densityisincorrectforthemediaID", + "first_action": "CheckthevolumeconfigurationandtheNetBackupcatalog", + "full_action": "CheckthevolumeconfigurationandtheNetBackupcatalog\nbackupconfigurationandcorrectanyproblemsfound." + }, + "180": { + "code": 180, + "desc": "tarwassuccessful", + "first_action": "None", + "full_action": "None" + }, + "181": { + "code": 181, + "desc": "tarreceivedaninvalidargument", + "first_action": "OnaUNIXclient:", + "full_action": "Dothefollowing,asappropriate:\n■ OnaUNIXclient:\n■ Ensurethatthenbtarcommandin/usr/openv/netbackup/binistheone\nprovidedbyNetBackup.Ifyouareindoubt,reinstallit.\n■ Check/usr/openv/netbackup/bin/versionontheclienttoverifythatthe\nclientisrunningthecorrectlevelsoftware.Ifthesoftwareisnotatthecorrect\nlevel,updatethesoftwareperthedirectionsintheNetBackupReleaseNotes.\n■ OnaWindowsclient,createatardebuglogdirectory,retrytheoperation,and\ncheckthelog." + }, + "182": { + "code": 182, + "desc": "tarreceivedaninvalidfilename", + "first_action": "Createa bpcddebuglogdirectoryontheclient.", + "full_action": "Dothefollowing,asappropriate:\n■ Createa bpcddebuglogdirectoryontheclient.\n■ OnaWindowsclient,createa tardebuglogdirectory.\n■ Increasethelogginglevelontheclient:\n■ OnaUNIXclient,addthe VERBOSEoptiontothe\n/usr/openv/netbackup/bp.conffile.\n■ OnPCclients,increasethedebugorloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\n■ Reruntheoperation,checktheresultingdebuglogsfortheparametersthat\nwerepassedto tarandcontactCohesityTechnicalSupport." + }, + "183": { + "code": 183, + "desc": "tarreceivedaninvalidarchive", + "first_action": "IftheproblemiswithaUNIXclient,createa/usr/openv/netbackup/logs/tar", + "full_action": "Dothefollowing,asappropriate:\n■ IftheproblemiswithaUNIXclient,createa/usr/openv/netbackup/logs/tar\ndebuglogdirectoryontheclientandreruntheoperation.\n■ Checkthetardebuglogfileforanyerrormessagesthatexplaintheproblem.\n■ Restarttheclienttoseeifitclearstheproblem.\n■ Whenyoufinishwithyourinvestigationoftheproblem,deletethe\n/usr/openv/netbackup/logs/tardirectoryontheclient.\n■ IftheproblemiswithaMicrosoftWindowsclient,dothefollowingintheorder\npresented:\n■ Createa bpcddebuglogdirectoryontheclient.\n■ OnaWindowsclient,createa tardebuglogdirectory.\n■ Increasethedebugorloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\n■ Reruntheoperationandchecktheresultingdebuglogs.\n■ Restarttheclienttoseeifitclearstheproblem." + }, + "184": { + "code": 184, + "desc": "tarhadanunexpectederror", + "first_action": "IftheproblemiswithaUNIXclient,createa/usr/openv/netbackup/logs/tar", + "full_action": "Dothefollowing,asappropriate:\n■ IftheproblemiswithaUNIXclient,createa/usr/openv/netbackup/logs/tar\ndebuglogdirectoryontheclientandreruntheoperation.\n■ Checkthetardebuglogfileforanyerrormessagesthatexplaintheproblem.\n■ Restarttheclienttoseeifitclearstheproblem.\n■ Whenyoufinishyourinvestigationoftheproblem,deletethe\n/usr/openv/netbackup/logs/tardirectoryontheclient.\n■ IftheproblemiswithaMicrosoftWindowsclient:\n■ Createa bpcddebuglogdirectoryontheclient.\n■ Increasethedebugorloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\n■ OnaWindowsclient,createa tardebuglogdirectory.\n■ Retrytheoperationandchecktheresultingdebuglogs.\n■ Restarttheclienttoseeifitclearstheproblem." + }, + "185": { + "code": 185, + "desc": "tardidnotfindallthefilestoberestored", + "first_action": "IftheproblemiswithaUNIXclient:", + "full_action": "Dothefollowing,asappropriate:\n■ IftheproblemiswithaUNIXclient:\n■ Enable bpcddebugloggingbycreatingthe\n/usr/openv/netbackup/logs/bpcddirectoryontheclient.\n■ Reruntheoperation,checktheresultingbpcdlogfilefortheparametersthat\nwerepassedto nbtar,andcontactCohesityTechnicalSupport.\n■ IftheproblemiswithaMicrosoftWindowsclient:\n■ Createa bpcddebuglogdirectoryontheclient.\n■ Increasethedebugorloglevel.\nSee\"ChangingthelogginglevelonWindowsclients\"intheNetBackup\nLoggingReferenceGuide.\n■ OnaWindowsclient,createa tardebuglogdirectory.\n■ Retrytheoperation.\n■ Checktheresultingdebuglogsfortheparametersthatwerepassedto tar\nandcontactCohesityTechnicalSupport." + }, + "186": { + "code": 186, + "desc": "tarreceivednodata", + "first_action": "Retrytheoperationandcheckthestatusortheprogresslogontheclientfor", + "full_action": "Dothefollowing,asappropriate:\n■ Retrytheoperationandcheckthestatusortheprogresslogontheclientfor\nanyerrormessagesthatrevealtheproblem.\n■ Verifythatthetapeisavailableandreadable.\n■ VerifythatthedriveisinanUPstate.UsetheDeviceMonitor.\n■ Fordetailedtroubleshootinginformation:\n■ Createa bptmdebuglogontheserver.\n■ OnaWindowsclient,createa tardebuglog.\n■ Retrytheoperationandchecktheresultingdebuglogs." + }, + "189": { + "code": 189, + "desc": "theserverisnotallowedtowritetotheclient’sfilesystems", + "first_action": "OnaUNIXclient,deleteDISALLOW_SERVER_FILE_WRITESfromthe", + "full_action": "Performthefollowingtoperformrestoresorinstallsoftware\nfromtheserver:\n■ OnaUNIXclient,deleteDISALLOW_SERVER_FILE_WRITESfromthe\n/usr/openv/netbackup/bp.conffile.\n■ OnaMicrosoftWindowsclient,select Allow server-directed restoresonthe\nGeneraltabinthe NetBackup Client Propertiesdialogbox.Todisplaythis\ndialogbox,starttheBackup,Archive,andRestoreinterfaceontheclientand\nselect NetBackup Client Propertiesfromthe Filemenu." + }, + "190": { + "code": 190, + "desc": "foundnoimagesormediamatchingtheselectioncriteria", + "first_action": "Changethesearchcriteriaandretry.", + "full_action": "Changethesearchcriteriaandretry." + }, + "191": { + "code": 191, + "desc": "noimagesweresuccessfullyprocessed", + "first_action": "ChecktheNetBackupProblemsreportforthecauseoftheerror.Toobtain", + "full_action": "Dothefollowing,asappropriate:\n■ ChecktheNetBackupProblemsreportforthecauseoftheerror.Toobtain\ndetailedtroubleshootinginformation,createan admindebuglogdirectoryand\nretrytheoperation.Checktheresultingdebuglog.\n■ Ifthebackuporduplicatejobfailedforapolicyconfiguredwitharetentionlevel\ngreaterthan25,youcaneitherupgradethemediaservertoNetBackup8.0or\nlaterorsettheretentionlevelbetween0and25.Notethattheretentionperiod\nforlevel25isalwayssettoexpireimmediatelyandthisvaluecannotbechanged.\n■ Iftheerrorwasencounteredduringduplicationofbackups,checktheduplication\nprogresslogtohelpdeterminetherootcauseoftheproblem.\n■ AnAutoImageReplicationjobmaycausethiserror.Ifthestoragelifecycle\npolicynamesordataclassificationsdonotmatchtheoriginatingdomainand\nthetargetdomain,theimportjobfails.FailedimportsappearintheProblems\nreportwhenitisrunonthetargetmasterserver.Theimageisexpiredand\ndeletedduringcatalogcleanup.Notethattheoriginatingdomaindoesnottrack\nfailedimports.\nMoreinformationisavailableabouttroubleshootingthisproblem:\nFormoreinformationontroubleshootingthisproblem,pleaseseetheAbout\nTroubleshootingAutoImageReplicationtopicoftheNetBackupTroubleshooting\nGuide.\n■ Anautomaticimportjobmaycausethiserror.Thisjobisanimportjobthat\nshowsastoragelifecyclepolicyname.\nMoreinformationisavailableabouttroubleshootingthisproblem:\nFormoreinformationontroubleshootingthisproblem,pleaseseetheAbout\nTroubleshootingAutoImageReplicationtopicoftheNetBackupTroubleshooting\nGuide.\n■ IfaVaultjobencounteredtheerrorresponsiblefortheduplication,checkthe\nduplicate.logfilesinyour sidxxxdirectoriestodeterminetherootcause:\nUNIX:\n/usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows:\ninstall_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\n■ Reducethemaximumfragmentsizeonthestorageunitthatwritestothisfile\nsystem.Thisvalueistypicallylessthan20GB.Butyoumayneedtoadjustthe\nmaximumfragmentsizeasnecessaryuntiltheSTS_EFILESYSTEMerrorsno\nlongeroccur.Thevalueisbasedonhowmuchdatathatthestorageunitwrites\ntotheimage.\nTochangethisvalue,inthe NetBackup Administration Console,intheleft\npane,expand NetBackup Management > Storage.Thenintherightpane,\ndouble-clickthestorageunitforthisfilesystem.Inthe Change Storage Unit\ndialogbox,changethevalueoftheMaximumFragmentSizeto20480MB(20\nGB)bycheckingthe Reduce fragment size tocheckboxandenteringthenew\nvalue.\n■ IncreasetheAllocationUnitSizebyreconfiguringthefilesystem.Thisusually\nrequiresthatyouformatthefilesystem,sothisactionmaynotbeafeasiblefor\nanexistingfilesystem.Considerthiswhenyoucreateanewfilesystemfor\nBasicDiskimagesorAdvancedDiskimages.Becausesettingthisvalueis\ndifferentoneachOSfilesystem,refertotheappropriateOSorfilesystem\ndocumentationforinstructions.\n■ EnsurethattheLogicalStorageUnit(LSU)nameortheDomainVolumename\nhaslessthan50ASCIIcharacters,includingahyphen(-)andanunderscore\n(_),andthatthenamedoesnothaveablankspace." + }, + "192": { + "code": 192, + "desc": "VxSSauthenticationisrequiredbutnotavailable", + "first_action": "Makesurethatbothsystemsareconfiguredtouse", + "full_action": "Makesurethatbothsystemsareconfiguredtouse\nNetBackupAccessControlVxSSauthenticationwitheachother.Or,makesure\nthatbothsystemsarenotconfiguredtouseVxSSwitheachother.Thefirstthing\ntocheckistheUseVxSSHostpropertiesvalueoneachsystem.Ifoneisconfigured\nforREQUIRED,theothermustbeconfiguredforREQUIREDorAUTOMATIC.If\noneisconfiguredforPROHIBITED,theothermustbeconfiguredforPROHIBITED\norAUTOMATIC.\nSeetheNetBackupAdministrator’sGuide,VolumeI,forthefollowinginformation:\nhowtosettheAccessControl-relatedhostproperties,andhowtoconfigurea\nsystemtouseAccessControl." + }, + "193": { + "code": 193, + "desc": "VxSSauthenticationisrequestedbutnotallowed", + "first_action": "Makesurethatbothsystemsareconfiguredtouse", + "full_action": "Makesurethatbothsystemsareconfiguredtouse\nNetBackupAccessControlVxSSauthenticationwitheachother.Or,makesure\nthatbothsystemsarenotconfiguredtouseVxSSwitheachother.Thefirstthing\ntocheckistheUseVxSSHostpropertiesvalueoneachsystem.Ifoneisconfigured\nforREQUIRED,theothermustbeconfiguredforREQUIREDorAUTOMATIC.If\noneisconfiguredforPROHIBITED,theothermustbeconfiguredforPROHIBITED\norAUTOMATIC.\nSeetheNetBackupAdministrator’sGuide,VolumeI,forthefollowinginformation:\nhowtosettheAccessControl-relatedhostpropertieshowtoconfigureasystem\ntouseAccessControl." + }, + "194": { + "code": 194, + "desc": "themaximumnumberofjobsperclientissetto0", + "first_action": "Toenablebackupsandarchives,changethe Maximum", + "full_action": "Toenablebackupsandarchives,changethe Maximum\njobs per clientvaluetothewantednonzerosetting.Thisattributeisonthe Global\nNetBackup Attributestabinthe Master Server Propertiesdialogbox.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide." + }, + "195": { + "code": 195, + "desc": "clientbackupwasnotattempted", + "first_action": "Retrythebackupeitherimmediatelywithamanualbackuporallowthenormal", + "full_action": "Dothefollowing,asappropriate:\n■ Retrythebackupeitherimmediatelywithamanualbackuporallowthenormal\nschedulerretries.\n■ Foradditionalinformation,checktheAllLogEntriesreport.Fordetailed\ntroubleshootinginformation,increasethelogginglevelforthediagnosticand\ndebuglogsfor nbpem, nbjm,and nbrb.\nUsethe vxlogcfgcommandasexplainedinthefollowingtopic:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nAfterthenextbackuptry,checkthelogs." + }, + "196": { + "code": 196, + "desc": "clientbackupwasnotattemptedbecausebackupwindowclosed", + "first_action": "Ifpossible,changethescheduletoextendthebackupwindowforthis", + "full_action": "Dothefollowing,asappropriate:\n■ Ifpossible,changethescheduletoextendthebackupwindowforthis\ncombinationofpolicyandschedulesoitdoesnotoccuragain.\n■ Ifthebackupmustberun,usethe Manual Backupcommandonthe Policy\nmenuinthe Backup Policy Managementwindowtoperformthebackup.\nManualbackupsignorethebackupwindow." + }, + "197": { + "code": 197, + "desc": "thespecifiedscheduledoesnotexistinthespecifiedpolicy", + "first_action": "Checktheclientprogresslog(ifavailable)todeterminethepolicyandschedule", + "full_action": "Dothefollowing,asappropriate:\n■ Checktheclientprogresslog(ifavailable)todeterminethepolicyandschedule\nthatwerespecified.\n■ Checktheconfigurationonthemasterservertodetermineifthescheduleis\nvalidforthepolicy.Ifthescheduleisnotvalid,eitheraddthescheduletothe\npolicyconfigurationorspecifyavalidscheduleontheclient." + }, + "198": { + "code": 198, + "desc": "noactivepoliciescontainschedulesoftherequestedtypeforthisclient 214NetBackupstatuscodes NetBackup status codes", + "first_action": "Iftheclientisinsuchapolicy,checkthegeneralpolicyattributestoverifythat", + "full_action": "Determineiftheclientisinanypolicythathasaschedule\noftheappropriatetype(eitheruserbackuporarchive).\n■ Iftheclientisinsuchapolicy,checkthegeneralpolicyattributestoverifythat\nthepolicyissettoactive.\n■ Iftheclientisnotinsuchapolicy,doeitherofthefollowing:\n■ Addascheduleoftheappropriatetypetoanexistingpolicythathasthis\nclient.\n■ Createanewpolicythathasthisclientandascheduleoftheappropriate\ntype." + }, + "199": { + "code": 199, + "desc": "operationnotallowedduringthistimeperiod", + "first_action": "Ifpossible,retrytheoperationwhenthebackupwindowisopen.", + "full_action": "Determinethepoliciestowhichthisclientbelongsthat\nalsohaveascheduleoftheappropriatetype(eitheruserbackuporarchive).\n■ Ifpossible,retrytheoperationwhenthebackupwindowisopen.\n■ Ifthebackupwindowisnotopenduringappropriatetimeperiods,adjusta\nbackupwindowforascheduleinoneofthepolicies." + }, + "200": { + "code": 200, + "desc": "Theschedulerfoundthatnobackupsaredue.Or,thetargethostsdo notneedtobeupgraded.", + "first_action": "ExaminetheNetBackupAllLogEntriesreportforanymessagesinadditionto", + "full_action": "Usually,thismessagecanbeconsideredinformational\nanddoesnotindicateaproblem.However,ifyoususpectaproblem,dothe\nfollowing:\n■ ExaminetheNetBackupAllLogEntriesreportforanymessagesinadditionto\ntheonethatindicatestheschedulerfoundnothingtodo.\n■ Examinethepolicyconfigurationforallpoliciesorthespecificpolicyinquestion\ntodetermineifanyofthereasonsintheExplanationsectionapply.\n■ Toobtaindetailedtroubleshootinginformation,increasetheunifiedlogginglevel\nforthediagnosticanddebuglogs.\nUsethe vxlogcfgcommandasexplainedinthefollowingprocedure:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nRetrytheoperationandchecktheresultinglogs.\n■ ForSQLServerpoliciesthatuseintelligentgroups,ensurethatthecredentials\narevalidfortheSQLServerinstancesordatabasesthatareincludedinthe\npolicy.\nRefertothe NetBackup for Microsoft SQL Server Administrator’s Guideformore\ndetailsonthiserror." + }, + "201": { + "code": 201, + "desc": "handshakingfailedwithserverbackuprestoremanager", + "first_action": "Determinetheactivitythatencounteredthehandshakefailurebyexaminingthe", + "full_action": "Dothefollowing,asappropriate:\n■ Determinetheactivitythatencounteredthehandshakefailurebyexaminingthe\nNetBackupAllLogEntriesreportfortheappropriatetimeperiod.Ifthereare\nmediaservers,determineif:\n■ Thehandshakefailurewasencounteredbetweenthemasterandamedia\nserver.\nor\n■ Onlythemasterserverwasinvolved.\n■ Ifnecessary,createthefollowingdebuglogdirectoriesandincreasethelogging\nlevel:\n■ bpcdontheNetBackupmediahost(canbeeitherthemasteroramedia\nserver).\n■ Iftheerrorwasencounteredduringabackupoperation,increasethelogging\nlevelforthediagnosticanddebuglogsfor nbpem, nbjm,and nbrb.\nUsethe vxlogcfgcommandasexplainedinthefollowingprocedure:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\n■ Iftheerrorwasencounteredduringarestoreoperation,bprdonthemaster\nserver.\n■ Iftheerrorwasencounteredduringamedialistoperation, admininthe\nNetBackup logs/admindirectoryonthemasterserver.\n■ Statuscode201mayoccurif nbjmfailsafteritconnectsto bpbrmor bpmount\nbutbeforethepolicyfilelistissent.Examinethe nbjmunifiedlog(originatorID\n117)orthe bpbrmorthe bpmountlegacylogsformoredetailonthecauseof\ntheerror.\n■ Retrytheoperationandexaminetheresultingdebuglogsforinformationon\nwhytheerroroccurred." + }, + "202": { + "code": 202, + "desc": "timedoutconnectingtoserverbackuprestoremanager", + "first_action": "Verifythattheschedulespecifiesthecorrectstorageunit.", + "full_action": "Determinewhichactivityencounteredtheconnection\ntimeoutfailurebyexaminingtheAllLogEntriesreportfortheappropriatetime\nperiod.Iftherearemediaservers,determineifthetimeoutoccurredbetweenthe\nmasterandamediaserverorifonlythemasterwasinvolved.\n■ Verifythattheschedulespecifiesthecorrectstorageunit.\n■ Runthe pingcommandfromonehosttoanotherbyusingthefollowing\ncombinations:\n■ Fromthemasterserver,pingthemasterandallmediaserversbyusingthe\nhostnamesthatarefoundinthestorageunitconfiguration.\n■ Fromeachofthemediaservers,pingthemasterserverbyusingthehost\nnamethatisspecifiedintheNetBackupserverlist.OnaUNIXorLinux\nserver,themasteristhefirstSERVERentryinthebp.conffile.OnaWindows\nserver,themasterisdesignatedonthe Serverstabinthe Master Server\nPropertiesdialogbox.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"in\ntheNetBackupTroubleshootingGuide.\n■ Verifythatthemasterservercancommunicatewith bpcdonthehostthathas\nthestorageunit.\n■ Performthefollowingprocedures:\nSee\"Testingthemediaserverandclients\"intheNetBackupTroubleshooting\nGuide.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ Ifnecessary,createdebuglogdirectoriesforthefollowingprocessesandretry\ntheoperation.Then,checktheresultingdebuglogsonthemasterserver:\n■ Iftheerroroccurredduringabackupoperation,increasethelogginglevel\nforthediagnosticanddebuglogsfor nbpem, nbjm,and nbrb.\nUsethe vxlogcfgcommandasexplainedinthefollowingprocedure:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nAlso,checkthe bpcdlegacydebuglogs.\n■ Iftheerroroccursduringarestoreoperation,checkthe bprddebuglogs." + }, + "203": { + "code": 203, + "desc": "serverbackuprestoremanager’snetworkisunreachable 218NetBackupstatuscodes NetBackup status codes", + "first_action": "Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost", + "full_action": "Determinewhichactivityencounteredthisfailureby\nexaminingtheAllLogEntriesreportfortheappropriatetimeframe.Ifthereismore\nthanoneNetBackupserver(oneormoremediaservers),determinethefollowing:\nifthefailurewasbetweenthemasterandamediaserverorifonlythemasterserver\nwasinvolved.Runthe pingcommandfromonehosttoanotherbyusingthe\nfollowingcombinations:\n■ Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost\nnamesinthestorageunitconfiguration.\n■ Fromeachofthemediaservers,pingthemasterserverhostbyusingthehost\nnamethatisspecifiedintheNetBackupserverlist.OnaUNIXorLinuxserver,\nthemasteristhefirst SERVERentryinthe bp.conffile.OnaWindowsserver,\nthemasterisdesignatedonthe Serverstabinthe Master Server Properties\ndialog.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\n■ Performthefollowingprocedures:\nSee\"Testingthemediaserverandclients\"intheNetBackupTroubleshooting\nGuide.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ Ifnecessary,createdebuglogdirectoriesforbprdandretrytheoperation.Then,\nchecktheresultingdebuglogsonthemasterserver.Iftheerroroccurredduring\narestore,checkthe bprddebuglogs." + }, + "204": { + "code": 204, + "desc": "connectionrefusedbyserverbackuprestoremanager", + "first_action": "Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost", + "full_action": "Runthepingcommandfromonehosttoanotherbyusing\nthefollowingcombinations:\n■ Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost\nnamesinthestorageunitconfiguration.\n■ Fromeachofthemediaservers,pingthemasterserverbyusingthenamethat\nwasspecifiedintheNetBackupserverlist.OnaUNIXorLinuxserver,this\nmasteristhefirst SERVERentryinthe bp.conffile.OnaWindowsserver,the\nmasterisdesignatedonthe Serverstabinthe Master Server Propertiesdialog\nbox.Thefollowingtopicshowshowtoaccessthisdialogbox:\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\n■ OnUNIXandLinuxservers,verifythatthe bpcdentriesin /etc/servicesor\nNISonalltheserversareidentical.Verifythatthemediahostlistensonthe\ncorrectportforconnectionstobpcd.Toverify,runoneofthefollowingcommands\n(dependingonplatformandoperatingsystem):\nnetstat -a | grep bpcd\nnetstat -a | grep 13782(orthevaluethatwasspecifiedduringtheinstall)\nrpcinfo -p | grep 13782(orthevaluethatwasspecifiedduringtheinstall)\nOnUNIXandLinuxservers,itmaybenecessarytochangetheservicenumber\nforthefollowing: bpcdin /etc/servicesandtheNISservicesmapandsend\nSIGHUPsignalstothe inetdprocessesontheclients.\n/bin/ps -ef | grep inetd\nkill -HUP the_inetd_pid\nor\n/bin/ps -aux | grep inetd\nkill -HUP the_inetd_pid\nNote:OnaHewlett-PackardUNIXplatform,useinetd -ctosendaSIGHUPto\ninetd.\n■ OnWindowsservers,dothefollowing:\n■ Verifythatthe bpcdentriesarecorrectinthefollowing:\n%SystemRoot%\\system32\\drivers\\etc\\services\n■ Verifythatthefollowingnumbersmatchthesettingsinthe servicesfile:\nNetBackup Client Service Portnumberand NetBackup Request Service\nPortnumberonthe Networktabinthe NetBackup Client Propertiesdialog\nbox.Todisplaythisdialogbox,starttheBackup,Archive,andRestore\ninterfaceandselect NetBackup Client Propertiesonthe Filemenu.\nThevaluesonthe Networktabarewrittentothe servicesfilewhenthe\nNetBackupClientservicestarts.\n■ StopandrestarttheNetBackupservices.\n■ Performthefollowingprocedures:\nSee\"Testingthemediaserverandclients\"intheNetBackupTroubleshooting\nGuide.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ Ifnecessary,createdebuglogdirectoriesforbprdandretrytheoperation.Then,\nchecktheresultingdebuglogsonthemasterserver:\n■ Iftheerroroccurredduringabackupoperation,checkthenbpem,nbjm,and\nnbrblogsbyusingthe vxlogviewcommand.\n■ Iftheerroroccurredduringarestoreoperation,checkthebprddebuglogs." + }, + "205": { + "code": 205, + "desc": "cannotconnecttoserverbackuprestoremanager", + "first_action": "Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost", + "full_action": "Runthepingcommandfromonehosttoanotherbyusing\nthefollowingcombinations:\n■ Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost\nnamesinthestorageunitconfiguration.\n■ Fromeachofthemediaservers,pingthemasterserverbyusingthenamethat\nisspecifiedintheNetBackupserverlist.OnaUNIXorLinuxserver,thismaster\nisthefirst SERVERentryinthe bp.conffile.OnaWindowsserver,themaster\nisdesignatedonthe Serverstabinthe Master Server Propertiesdialogbox.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\n■ OnaUNIXorLinuxserver,verifythatthe bpcdentryin /etc/servicesorNIS\nonalltheserversareidentical.Verifythatthemediahostlistensonthecorrect\nportforconnectionsto bpcd.Toverify,runoneofthefollowingcommands\n(dependingonplatformandoperatingsystem):\nnetstat -a | grep bpcd\nnetstat -a | grep 13782(orthevaluethatisspecifiedduringtheinstall)\nrpcinfo -p | grep 13782(orthevaluethatisspecifiedduringtheinstall)\n■ OnWindowsservers,dothefollowing:\n■ Verifythatthe bpcdentriesarecorrectintheservicesfile:\n%SystemRoot%\\system32\\drivers\\etc\\services\n■ Verifythatthefollowingnumbersmatchthesettingsinthe servicesfile:\nNetBackup Client Service Portnumberand NetBackup Request Service\nPortnumberonthe Networktabinthe NetBackup Client Propertiesdialog\nbox.Todisplaythisdialogbox,starttheBackup,Archive,andRestore\ninterfaceandselect NetBackup Client Propertiesonthe Filemenu.\nThevaluesonthe Networktabarewrittentothe servicesfilewhenthe\nNetBackupClientservicestarts.\n■ StopandrestarttheNetBackupservices.\n■ Performthefollowingprocedures:\nSee\"Testingthemediaserverandclients\"intheNetBackupTroubleshooting\nGuide.\nSee\"Resolvingnetworkcommunicationproblems\"intheNetBackup\nTroubleshootingGuide.\n■ Createa bpcddebuglogdirectoryontheserverthathasthestorageunitand\nretrytheoperation.Then,checkforadditionalinformationinthedebuglog." + }, + "206": { + "code": 206, + "desc": "accesstoserverbackuprestoremanagerdenied", + "first_action": "Verifythatthemasterserverappearsasaserverinitsownserverlistaswell", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthemasterserverappearsasaserverinitsownserverlistaswell\nasbeinglistedonallmediaservers.\nIfyouchangethemasterserverlist,stopandrestarttheNetBackupDatabase\nManager(bpdbm)andNetBackupRequestDaemon(bprd)toensurethatall\nappropriateNetBackupprocessesusethenewserverentry.\n■ Ifnecessary,createdebuglogdirectoriesforbprdandretrytheoperation.Then,\nchecktheresultingdebuglogsonthemasterserver:\n■ Iftheerroroccurredduringabackupoperation,checkthenbpem,nbjm,and\nnbrblogsbyusingthe vxlogviewcommand.\n■ Iftheerroroccurredduringarestoreoperation,checkthebprddebuglogs." + }, + "207": { + "code": 207, + "desc": "errorobtainingdateoflastbackupforclient", + "first_action": "VerifythattheNetBackupDatabaseManager, bpdbm,isrunning.", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythattheNetBackupDatabaseManager, bpdbm,isrunning.\n■ ExaminetheAllLogEntriesreportfortheappropriatetimeframetogathermore\ninformationaboutthefailure.\n■ Fordetailedtroubleshootinginformation,createa bpdbmlogdirectoryonthe\nmasterserver.Increasethelogginglevelforthediagnosticanddebuglogsfor\nnbpem.\nUsethe vxlogcfgcommandasexplainedinthefollowingtopic:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nRetrytheoperation,thenchecktheresultinglogs." + }, + "209": { + "code": 209, + "desc": "errorcreatingorgettingmessagequeue", + "first_action": "Createdebuglogdirectoriesonthemasterserverand", + "full_action": "Createdebuglogdirectoriesonthemasterserverand\nretrytheoperation.Then,determinethetypeofsystemfailurebyexaminingthe\nlogs.Startwiththe bprddebuglog.\nOnUNIXandLinuxservers,alsogathertheoutputofthe ipcs -acommandto\nseewhatsystemresourcesarecurrentlyinuse." + }, + "210": { + "code": 210, + "desc": "errorreceivinginformationonmessagequeue", + "first_action": "Createdebuglogdirectoriesonthemasterserverand", + "full_action": "Createdebuglogdirectoriesonthemasterserverand\nretrytheoperation.Then,determinethetypeofsystemfailurebyexaminingthe\nlogs.Startwiththe bprddebuglog.\nOnUNIXandLinuxservers,alsogathertheoutputofthe ipcs -acommandto\nseewhatsystemresourcesarecurrentlyinuse." + }, + "212": { + "code": 212, + "desc": "errorsendinginformationonmessagequeue", + "first_action": "Createdebuglogdirectoriesonthemasterserverand", + "full_action": "Createdebuglogdirectoriesonthemasterserverand\nretrytheoperation.Then,determinethetypeofsystemfailurebyexaminingthe\nlogs.Startwiththe bprddebuglog.\nOnUNIXandLinuxservers,also,gathertheoutputofthe ipcs -acommandto\nseewhatsystemresourcesarecurrentlyinuse." + }, + "213": { + "code": 213, + "desc": "nostorageunitsavailableforuse", + "first_action": "ExaminetheBackupStatusandAllLogEntriesreportfortheappropriatetime", + "full_action": "Dothefollowing,asappropriate:\n■ ExaminetheBackupStatusandAllLogEntriesreportfortheappropriatetime\nperiodtodeterminethepolicyorschedulethatreceivedtheerror.\n■ Verifythatthemediaserverhasnotbeendeactivatedforthestorageunitor\nunitsthatareunavailable.\n■ Verifythatthestorageunit’sdrivesarenotdown.\n■ Verifythefollowingattributesettingsforallstorageunits:\n■ Fordiskstorageunits,the Maximum concurrent jobsisnotsetto0\n■ ForMediaManagerstorageunits,the Maximum concurrent write drives\nisnotsetto0\n■ Verifythattherobotnumberandhostnameinthestorageunitconfiguration\nmatchestheMediaandDeviceManagementdeviceconfiguration.\n■ Determineifallstorageunitsaresetto On demand onlyforacombinedpolicy\nandschedulethatdoesnotrequireaspecificstorageunit.Inthiscase,either\nspecifyastorageunitforthepolicyandtheschedulecombinationorturnoff On\ndemand onlyforastorageunit.\n■ IfthestorageunitisonaUNIXorLinuxNetBackupmediaserver,itmayindicate\naproblemwith bpcd.Check /etc/inetd.confonthemediaservertoverify\nthatthe bpcdentryiscorrect.\nIfthestorageunitisonaWindowsNetBackupmediaserver,verifythatthe\nNetBackupClientservicewasstartedontheWindowsNetBackupmediaserver.\n■ Fordetailedtroubleshootinginformation,increasethelogginglevelsof nbrb\nand mdsonthemasterserver.\nUsethe vxlogcfgcommandasexplainedinthefollowingtopic:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nRetrytheoperationandchecktheresultingdebuglogs." + }, + "215": { + "code": 215, + "desc": "failedreadingglobalconfigdatabaseinformation", + "first_action": "OnaUNIXorLinuxmasterserver,verifythattheNetBackupDatabaseManager", + "full_action": "Dothefollowing,asappropriate:\n■ OnaUNIXorLinuxmasterserver,verifythattheNetBackupDatabaseManager\n(bpdbm)processisrunning.OnaWindowsmasterserver,verifythatthe\nNetBackupDatabaseManagerserviceisrunning.\n■ TrytoviewtheglobalconfigurationsettingsbyusingtheNetBackup\nadministrationinterface(onUNIXandLinuxsystems),orbyusingHostProperties\n(onWindowssystems).\n■ Fordetailedtroubleshootinginformation,createdebuglogdirectoriesfornbproxy\nand bpdbmonthemasterserverandretrytheoperation.Checktheresulting\ndebuglogsfortheseprocesses.Alsocheckthe nbpemlogsbyusingthe\nvxlogviewcommand." + }, + "216": { + "code": 216, + "desc": "failedreadingretentiondatabaseinformation", + "first_action": "OnaUNIXorLinuxmasterserver,verifythattheNetBackupDatabaseManager", + "full_action": "Dothefollowing,asappropriate:\n■ OnaUNIXorLinuxmasterserver,verifythattheNetBackupDatabaseManager\n(bpdbm)processisrunning.OnaWindowsmasterserver,verifythatthe\nNetBackupDatabaseManagerserviceisrunning.\n■ Fordetailedtroubleshootinginformation,createadebuglogdirectoryforbpdbm\nonthemasterserver.\nIncreasethelogginglevelfor nbpembyusingthe vxlogcfgcommandas\ndescribedinthefollowingtopic:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nRetrytheoperationandchecktheresultinglogs." + }, + "217": { + "code": 217, + "desc": "failedreadingstorageunitdatabaseinformation", + "first_action": "OnaUNIXorLinuxserver,verifythattheNetBackupDatabaseManager(bpdbm)", + "full_action": "Dothefollowing,asappropriate:\n■ OnaUNIXorLinuxserver,verifythattheNetBackupDatabaseManager(bpdbm)\nprocessisrunning.OnaWindowsserver,verifythattheNetBackupDatabase\nManagerserviceisrunning.\n■ TrytoviewthestorageunitconfigurationbyusingtheNetBackupadministration\ninterface.\n■ Fordetailedtroubleshootinginformation,createdebuglogsfor nbproxyand\nbpdbmonthemasterserverandretrytheoperation.Checktheresultingdebug\nlogs.Alsocheckthenbpemlogsbyusingthe vxlogviewcommand.\nEnsurethatthecorrectmasterserverisspecifiedfortheconnection." + }, + "218": { + "code": 218, + "desc": "failedreadingpolicydatabaseinformation", + "first_action": "OnaUNIXorLinuxserver,verifythattheNetBackupDatabaseManager(bpdbm)", + "full_action": "Dothefollowing,asappropriate:\n■ OnaUNIXorLinuxserver,verifythattheNetBackupDatabaseManager(bpdbm)\nprocessisrunning.OnaWindowsserver,verifythattheNetBackupDatabase\nManagerserviceisrunning.\n■ TrytoviewthepolicyconfigurationbyusingtheNetBackupadministration\ninterface.\n■ Fordetailedtroubleshootinginformation,createdebuglogdirectoriesfornbproxy\nand bpdbmonthemasterserverandretrytheoperation.Checktheresulting\ndebuglogs.Alsocheckthenbpemlogsbyusingthe vxlogviewcommand.\nEnsurethatthecorrectmasterserverisspecifiedfortheconnection." + }, + "219": { + "code": 219, + "desc": "therequiredstorageunitisunavailable", + "first_action": "Verifythattheschedulespecifiesthecorrectstorageunitandthestorageunit", + "full_action": "LookintheJobDetailswindowforthefailedjob.\n■ Verifythattheschedulespecifiesthecorrectstorageunitandthestorageunit\nexists.\n■ Verifythatthefollowingdevicesarerunning:theMediaManagerdevicedaemon\n(ltid)(UNIXorLinuxserver)ortheNetBackupDeviceManagerservice\n(Windowsserver).Use bppsonUNIXandLinuxandtheActivityMonitoron\nWindowsortheServicesapplicationintheWindowsControlPanel.\n■ Verifythefollowingattributesettings:\n■ Foradiskstorageunit, Maximum concurrent jobsisnotsetto0.\n■ ForaMediaManagerstorageunit,the Maximum concurrentdrivesattribute\nisnotsetto0.\n■ Ifthestorageunitisatape,verifythatatleastoneofthedrivesisintheUP\nstate.UsetheDeviceMonitor.\n■ Verifythattherobotnumberandhostinthestorageunitconfigurationmatch\nwhatisspecifiedintheMediaandDeviceManagementdeviceconfiguration.\n■ Verifythatthemasterservercancommunicatewiththe bpcdprocessonthe\nserverthathasthestorageunit.\n■ Verifythat bpcdlistensontheportforconnections.\nOnaUNIXorLinuxserverwherethestorageunitisconnected,ifyourun\nnetstat -a | grep bpcd,itshouldreturnsomethingsimilartothefollowing:\n*.bpcd *.* 0 0 0 0 LISTEN\nOnaWindowsNetBackupserverwherethestorageunitisconnected,run\nnetstat -atoprintseverallinesofoutput.Ifbpcdlistens,oneofthoselines\nissimilartothefollowing:\nTCP myhost:bpcd 0.0.0.0:0 LISTENING\n■ Checkthe nbrbandthe mdslogsbyusingthe vxlogviewcommand.\n■ Ifthecauseoftheproblemisnotobvious,performsomeofthestepsinthe\nfollowingprocedure:\nSeeResolvingNetworkCommunicationProblemsintheNetBackup\nTroubleshootingGuide." + }, + "220": { + "code": 220, + "desc": "databasesystemerror", + "first_action": "Createadebuglogdirectoryfor bpdbm.Increasethe", + "full_action": "Createadebuglogdirectoryfor bpdbm.Increasethe\nlogginglevelforthediagnosticanddebuglogsfor nbemm.\nUsethe vxlogcfgcommandasexplainedinthefollowingtopic:\nSee\"Aboutunifiedlogging\"intheNetBackupLoggingReferenceGuide.\nRetrytheoperationandchecktheresultinglogsforinformation." + }, + "221": { + "code": 221, + "desc": "continue", + "first_action": "Determinethecauseofthestatuscodethatfollowsthis", + "full_action": "Determinethecauseofthestatuscodethatfollowsthis\none." + }, + "222": { + "code": 222, + "desc": "done", + "first_action": "Determinethecauseofthestatuscodethatfollowsthis", + "full_action": "Determinethecauseofthestatuscodethatfollowsthis\none." + }, + "223": { + "code": 223, + "desc": "aninvalidentrywasencountered", + "first_action": "VerifythatallNetBackupsoftwareisatthesameversion", + "full_action": "VerifythatallNetBackupsoftwareisatthesameversion\nlevelandthecommandparametersarespecifiedcorrectly.Ifneitheroftheseisthe\nproblem,obtaindetailedtroubleshootinginformationbycreatingabpdbmdebuglog\ndirectory.Thenretrytheoperation.Checktheresultingdebuglog." + }, + "224": { + "code": 224, + "desc": "therewasaconflictingspecification", + "first_action": "VerifythatallNetBackupsoftwareisatthesameversion", + "full_action": "VerifythatallNetBackupsoftwareisatthesameversion\nlevel.Ifthatisnottheproblem,obtaindetailedtroubleshootinginformationby\ncreating bpdbmand admindebuglogdirectories.Thenretrytheoperation.Check\ntheresultingdebuglogs." + }, + "225": { + "code": 225, + "desc": "textexceededallowedlength 230NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifythatallNetBackupsoftwareisatthesameversion", + "full_action": "VerifythatallNetBackupsoftwareisatthesameversion\nlevel.Ifthatisnottheproblem,createdebuglogdirectoriesfor bpdbmand admin.\nThen,retrytheoperationandexaminetheresultingdebuglogs." + }, + "226": { + "code": 226, + "desc": "theentityalreadyexists", + "first_action": "Correctyourrequestandre-executethecommand.", + "full_action": "Correctyourrequestandre-executethecommand." + }, + "227": { + "code": 227, + "desc": "noentitywasfound", + "first_action": "Ensurethattheappropriateplug-inisconfiguredfromthewebUI.", + "full_action": "Dothefollowing,asappropriate:\n■ Ensurethattheappropriateplug-inisconfiguredfromthewebUI.\n■ Ensurethatthediscoveryoftheassetiscompleteandtheappropriateassetis\nvisibleinthewebUI." + }, + "228": { + "code": 228, + "desc": "unabletoprocessrequest", + "first_action": "Ifthisstatusinvolvesamediaserver,verifythatitsserverlistspecifiesthecorrect", + "full_action": "Dothefollowing,asappropriate:\n■ Ifthisstatusinvolvesamediaserver,verifythatitsserverlistspecifiesthecorrect\nmasterserver.OnaUNIXorLinuxserver,themasterserveristhefirstSERVER\nentryinthebp.conffile.OnaWindowsserver,themasterisdesignatedonthe\nServerstabinthe Master Server Propertiesdialogbox.\nSee\"UsingtheHostPropertieswindowtoaccessconfigurationsettings\"inthe\nNetBackupTroubleshootingGuide.\n■ Fordetailedtroubleshootinginformation,createa bpdbmdebuglogdirectory\nandretrytheoperation.Then,checktheresultingdebuglog." + }, + "229": { + "code": 229, + "desc": "eventsoutofsequence-imageinconsistency", + "first_action": "Obtaindetailedtroubleshootinginformationbycreatinga", + "full_action": "Obtaindetailedtroubleshootinginformationbycreatinga\ndebuglogdirectoryfor bpdbm.Then,retrytheoperation,savetheresultingdebug\nlog,andcontactCohesityTechnicalSupport." + }, + "230": { + "code": 230, + "desc": "thespecifiedpolicydoesnotexistintheconfigurationdatabase", + "first_action": "Correctyourparametersoroptionsandretrytheoperation.", + "full_action": "Correctyourparametersoroptionsandretrytheoperation." + }, + "231": { + "code": 231, + "desc": "schedulewindowsoverlap", + "first_action": "Correctthescheduletoeliminatetheoverlappingbackup", + "full_action": "Correctthescheduletoeliminatetheoverlappingbackup\nwindows." + }, + "232": { + "code": 232, + "desc": "aprotocolerrorhasoccurred", + "first_action": "Createadebuglogdirectoryfor bpdbm.Then,retrythe", + "full_action": "Createadebuglogdirectoryfor bpdbm.Then,retrythe\noperation,savethedebuglog,andcontactCohesityTechnicalSupport." + }, + "233": { + "code": 233, + "desc": "prematureeofencountered", + "first_action": "Duringarestore,thisstatuscodemeansthattar(onthe", + "full_action": "Duringarestore,thisstatuscodemeansthattar(onthe\nclient)receivedastreamofdatathatwasnotwhatitexpected.Iftherestoreisa\nnewconfiguration,verifythatthetapedriveisconfiguredforvariablemode.\nSeetheNetBackupDeviceConfigurationGuide.\nIfthecommunicationfailureisnotduetoaninterruptonaclientsystem,saveall\nerrorinformationandcontactCohesityTechnicalSupport." + }, + "234": { + "code": 234, + "desc": "communicationinterrupted", + "first_action": "SavealloftheerrorinformationandcontactCohesity", + "full_action": "SavealloftheerrorinformationandcontactCohesity\nTechnicalSupport." + }, + "235": { + "code": 235, + "desc": "inadequatebufferspace", + "first_action": "VerifythatallNetBackupsoftwareisatthesameversionlevel.Updateearlier", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythatallNetBackupsoftwareisatthesameversionlevel.Updateearlier\nversionsofNetBackupsoftware.\n■ OnUNIXandLinux,NetBackupserversandclients,checkthe\n/usr/openv/netbackup/bin/versionfile.\n■ OnWindowsNetBackupservers,checkthe\ninstall_path\\NetBackup\\version.txtfileorthe About NetBackupitem\nonthe Helpmenu.\n■ OnMicrosoftWindowsclients,checkthe About NetBackupitemonthe\nHelpmenu.\n■ Iftheproblempersists,saveallerrorinformationandcontactCohesityTechnical\nSupport." + }, + "236": { + "code": 236, + "desc": "thespecifiedclientdoesnotexistinanactivepolicywithinthe configurationdatabase", + "first_action": "Activatetherequiredpolicy,correcttheclientname,or", + "full_action": "Activatetherequiredpolicy,correcttheclientname,or\naddtheclienttoapolicythatmeetsyourneeds.Afteryoumakethecorrection,\nretrytheoperation." + }, + "237": { + "code": 237, + "desc": "thespecifiedscheduledoesnotexistinanactivepolicyinthe configurationdatabase 234NetBackupstatuscodes NetBackup status codes", + "first_action": "Activatetherequiredpolicy,correcttheschedulename,", + "full_action": "Activatetherequiredpolicy,correcttheschedulename,\norcreateascheduleinapolicythatmeetsyourneeds.Afteryoumakethe\ncorrection,retrytheoperation." + }, + "238": { + "code": 238, + "desc": "thedatabasecontainsconflictingorerroneousentries", + "first_action": "Obtaindetailedtroubleshootinginformationforbpdbm(on", + "full_action": "Obtaindetailedtroubleshootinginformationforbpdbm(on\nUNIXandLinux)ortheNetBackupDatabaseManagerservice(onWindows)by\ncreatingadebuglogdirectoryforit.Then,retrytheoperation,savetheresulting\ndebuglog,andcontactCohesityTechnicalSupport." + }, + "239": { + "code": 239, + "desc": "thespecifiedclientdoesnotexistinthespecifiedpolicy", + "first_action": "Correcttheclientnamespecification,specifyadifferent", + "full_action": "Correcttheclientnamespecification,specifyadifferent\npolicy,oraddtherequiredclientnametothepolicy.Afteryoumakethecorrection,\nretrytheoperation." + }, + "240": { + "code": 240, + "desc": "noschedulesofthecorrecttypeexistinthispolicy", + "first_action": "Specifyadifferentpolicyorcreateascheduleofthe", + "full_action": "Specifyadifferentpolicyorcreateascheduleofthe\nneededtypeinthepolicy.Afteryoumakethecorrection,retrytheoperation." + }, + "241": { + "code": 241, + "desc": "thespecifiedscheduleisthewrongtypeforthisrequest", + "first_action": "Specifyonlyfullorincrementalschedulesformanual", + "full_action": "Specifyonlyfullorincrementalschedulesformanual\nbackups.Ifonedoesnotexistinthepolicy,createone." + }, + "242": { + "code": 242, + "desc": "operationwouldcauseanillegalduplication", + "first_action": "Checktheerrorreportstodeterminethespecificduplication", + "full_action": "Checktheerrorreportstodeterminethespecificduplication\nthatwouldoccur.Correctthesettingsfortheoperationandretryit." + }, + "243": { + "code": 243, + "desc": "theclientisnotintheconfiguration", + "first_action": "Eithercorrecttheclientnameoraddtheclienttothe", + "full_action": "Eithercorrecttheclientnameoraddtheclienttothe\nwantedpolicy." + }, + "245": { + "code": 245, + "desc": "thespecifiedpolicyisnotofthecorrectclienttype", + "first_action": "Retrytheoperationbyspecifyingapolicythatisthecorrect", + "full_action": "Retrytheoperationbyspecifyingapolicythatisthecorrect\ntypefortheclient.Ifsuchapolicydoesnotexist,createone." + }, + "246": { + "code": 246, + "desc": "noactivepoliciesintheconfigurationdatabaseareofthecorrectclient type", + "first_action": "Createoractivateanappropriatepolicysotheuserbackup", + "full_action": "Createoractivateanappropriatepolicysotheuserbackup\nrequestcanbesatisfied." + }, + "247": { + "code": 247, + "desc": "thespecifiedpolicyisnotactive", + "first_action": "Activatethepolicyandretrytheoperation.", + "full_action": "Activatethepolicyandretrytheoperation." + }, + "248": { + "code": 248, + "desc": "therearenoactivepoliciesintheconfigurationdatabase", + "first_action": "Activatetheappropriatepolicyandretrytheoperation.", + "full_action": "Activatetheappropriatepolicyandretrytheoperation." + }, + "249": { + "code": 249, + "desc": "thefilelistisincomplete", + "first_action": "Ontheserver, bptm, bpbrm,and bpdbm.", + "full_action": "First,obtainadditionalinformationbycreatingdebuglogs.\nThentrytorecreatetheerror.Thedebuglogstocreateareasfollows:\n■ Ontheserver, bptm, bpbrm,and bpdbm.\n■ OnUNIX,Linux,andWindowsclients, bpbkar.\n■ Onotherclients, bpcd." + }, + "250": { + "code": 250, + "desc": "theimagewasnotcreatedwithTIRinformation", + "first_action": "Obtaindetailedtroubleshootinginformationbycreating", + "full_action": "Obtaindetailedtroubleshootinginformationbycreating\ndebuglogsfor bptmor bpdbmontheserver.Then,retrytheoperationandcheck\ntheresultingdebuglogs." + }, + "251": { + "code": 251, + "desc": "thetirinformationiszerolength", + "first_action": "Checkthepolicyfilelistandtheexcludeandincludelists", + "full_action": "Checkthepolicyfilelistandtheexcludeandincludelists\nontheclienttoverifythattheclienthaseligiblefilesforbackup.Forexample,this\nstatuscodecanappeariftheexcludelistontheclientexcludesallfiles.\nToobtaindetailedtroubleshootinginformation,createdebuglogsforbptmorbpdbm\nontheserver.Then,retrytheoperationandchecktheresultingdebuglogs." + }, + "252": { + "code": 252, + "desc": "Anextendederrorstatushasbeenencountered,checkdetailedstatus", + "first_action": "Todeterminetheactualerror,examinethejobdetails", + "full_action": "Todeterminetheactualerror,examinethejobdetails\ndisplay." + }, + "253": { + "code": 253, + "desc": "thecatalogimage.ffilehasbeenarchived", + "first_action": "Refertothecatalogarchivinghelpinformationtorestore", + "full_action": "Refertothecatalogarchivinghelpinformationtorestore\nthearchivedcatalogimage .ffiles." + }, + "254": { + "code": 254, + "desc": "servernamenotfoundintheNetBackupconfiguration", + "first_action": "SavealloftheerrorinformationandcontactCohesity", + "full_action": "SavealloftheerrorinformationandcontactCohesity\nTechnicalSupport." + }, + "256": { + "code": 256, + "desc": "logicerrorencountered", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "257": { + "code": 257, + "desc": "failedtogetjobdata", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "258": { + "code": 258, + "desc": "Vaultduplicationwasabortedbyadministratorrequest", + "first_action": "Ensurethattheabortrequestwasintentional.", + "full_action": "Ensurethattheabortrequestwasintentional." + }, + "259": { + "code": 259, + "desc": "vaultconfigurationfilenotfound", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "260": { + "code": 260, + "desc": "failedtosendsignal", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "261": { + "code": 261, + "desc": "vaultinternalerror261", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "262": { + "code": 262, + "desc": "vaultinternalerror262", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "263": { + "code": 263, + "desc": "sessionIDassignmentfailed", + "first_action": "VerifythatthesessionIDthatisstoredinthesession.last", + "full_action": "VerifythatthesessionIDthatisstoredinthesession.last\nfileisvalid.\nUNIXandLinux:\n/usr/openv/netbackup/vault/sessions/vault_name/session.last\nWindows:\ninstall_path\\NetBackup\\vault\\sessions\\vault_name\\session.last\nMakesurethatthefilesystemisnotfullandthatnoonehasinadvertentlyedited\nthe session.lastfile.Tocorrecttheproblem,storethehighestsessionIDthat\nwasassignedtoasessionforthisVaultinthe session.lastfile.Iftheproblem\npersists,contactcustomersupportandsendtheappropriatelogs." + }, + "265": { + "code": 265, + "desc": "sessionIDfileisemptyorcorrupt", + "first_action": "EnsurethatthesessionIDthatisstoredinthe", + "full_action": "EnsurethatthesessionIDthatisstoredinthe\nsession.lastfileisnotcorrupt.Makesurethatthefilesystemisnotfullandthat\nnoonehasinadvertentlyeditedthefile.Tocorrecttheproblem,storethehighest\nsessionIDthatwasassignedtoasessionforthisVaultinthe session.lastfile.\nIftheproblempersists,contactcustomersupportandsendtheappropriatelogs." + }, + "266": { + "code": 266, + "desc": "cannotfindrobot,vault,orprofileinthevaultconfiguration", + "first_action": "Rerunthecommandwiththecorrect profile_nameortriplet", + "full_action": "Rerunthecommandwiththecorrect profile_nameortriplet\nrobot_name/vault_name/profile_name." + }, + "267": { + "code": 267, + "desc": "cannotfindthelocalhostname", + "first_action": "IssueahostnamecommandattheOScommandprompt.", + "full_action": "IssueahostnamecommandattheOScommandprompt.\nSeethehostname(orgethostbyname)manpageforanexplanationoftheconditions\nthatwouldcauseittofail.\nSeetheOSSystemAdministrator’sGuideformoreinformation." + }, + "268": { + "code": 268, + "desc": "thevaultsessiondirectoryiseithermissingorinaccessible", + "first_action": "Makesurethatyouarerunningonthemasterserver", + "full_action": "Makesurethatyouarerunningonthemasterserver\nwhereVaultisinstalledandconfigured.Alsoensurethatnooneaccidentally\nremovedthesessionsdirectoryorchangedpermissiononthedirectorypathsoit\nisinaccessibletotheVaultjob." + }, + "269": { + "code": 269, + "desc": "novaultsessionIDwasfound", + "first_action": "EitherspecifyadifferentprofilefortheVaultjobsthatwere", + "full_action": "EitherspecifyadifferentprofilefortheVaultjobsthatwere\nrunorexit vltopmenuandrunaVaultjobforthespecificprofile.Thenrerun\nvltopmenuandselecttheprofile." + }, + "270": { + "code": 270, + "desc": "unabletoobtainprocessid,getpidfailed", + "first_action": "Lookatthesystemlogforanyunusualsystemproblems.", + "full_action": "Lookatthesystemlogforanyunusualsystemproblems.\nWaitawhileandthentryrunningtheprocessagainwhensystemresourcesare\nfreedup." + }, + "271": { + "code": 271, + "desc": "vaultXMLversionmismatch", + "first_action": "Enablelogging,start nbvault,andthenexaminethe", + "full_action": "Enablelogging,start nbvault,andthenexaminethe\nnbvaultlogstodeterminethecauseofthefailure.Iftheupgradeprocessfails\nagain,contactyourcustomersupportrepresentative.\nThefollowingarethelocationsofthe nbvaultlogs:\nUNIXandLinux: /usr/openv/netbackup/logs/nbvault/\nWindows: install_path\\NetBackup\\logs\\nbvault" + }, + "272": { + "code": 272, + "desc": "executionofavaultnotifyscriptfailed", + "first_action": "Ensurethatthenotifyscriptisexecutableandrunswithout", + "full_action": "Ensurethatthenotifyscriptisexecutableandrunswithout\nerrors.Youmustdebugthescriptbyrunningitmanuallytoeliminatecodingerrors." + }, + "273": { + "code": 273, + "desc": "invalidjobid", + "first_action": "SpecifythejobIDoftheactiveVaultjobthatiscurrently", + "full_action": "SpecifythejobIDoftheactiveVaultjobthatiscurrently\nattheduplicationsteporoperation." + }, + "274": { + "code": 274, + "desc": "noprofilewasspecified", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "275": { + "code": 275, + "desc": "asessionisalreadyrunningforthisvault", + "first_action": "StarttheVaultsessionaftertheprevioussessionhas", + "full_action": "StarttheVaultsessionaftertheprevioussessionhas\ncompleted." + }, + "276": { + "code": 276, + "desc": "invalidsessionID", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "277": { + "code": 277, + "desc": "unabletoprintreports", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "278": { + "code": 278, + "desc": "unabletocollectpreejectinformationfromtheAPI", + "first_action": "EnsurethatallMediaandDeviceManagementdaemons", + "full_action": "EnsurethatallMediaandDeviceManagementdaemons\narerunningortherobotisliveandup." + }, + "279": { + "code": 279, + "desc": "ejectprocessiscomplete", + "first_action": "None", + "full_action": "None" + }, + "280": { + "code": 280, + "desc": "therearenovolumestoeject", + "first_action": "Ensurethatthemediatobeejectedarenotremovedfrom", + "full_action": "Ensurethatthemediatobeejectedarenotremovedfrom\nthelibrarymanually." + }, + "281": { + "code": 281, + "desc": "vaultcoreerror", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "282": { + "code": 282, + "desc": "cannotconnecttonbvaultserver", + "first_action": "Todeterminethereasonforfailure,examinethelogsfor", + "full_action": "Todeterminethereasonforfailure,examinethelogsfor\ntheserviceorservicesthataredownandtheoperatingsystemlogs(EventLogon\nWindows).Restarttheserviceorservicesthataredownafterresolvingtheproblem.\nThefollowingarethelocationsofthenbvaultlogs:\nUNIXandLinux: /usr/openv/netbackup/logs/nbvault/\nWindows: install_path\\NetBackup\\logs\\nbvault" + }, + "283": { + "code": 283, + "desc": "error(s)occurredduringvaultreportgeneration", + "first_action": "Checklogsfordetailsofthefailure.", + "full_action": "Checklogsfordetailsofthefailure." + }, + "284": { + "code": 284, + "desc": "error(s)occurredduringvaultreportdistribution", + "first_action": "Checklogsfordetailsofthefailure.", + "full_action": "Checklogsfordetailsofthefailure." + }, + "285": { + "code": 285, + "desc": "unabletolocatevaultdirectory", + "first_action": "The VaultdirectoryiscreatedwhentheVaultpackage", + "full_action": "The VaultdirectoryiscreatedwhentheVaultpackage\nisinstalledonthemasterserver.EnsurethattheVaultjoborcommandisstarted\nasrootonthemasterserver.Ensurethatthe Vaultdirectorywasnotremoved\ninadvertentlyormadeinaccessibletotherootuser." + }, + "286": { + "code": 286, + "desc": "vaultinternalerror", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "287": { + "code": 287, + "desc": "vaultejectfailed", + "first_action": "EnsurethattheMediaandDeviceManagementservices", + "full_action": "EnsurethattheMediaandDeviceManagementservices\narerunning,therobotisup,andemptyslotsareavailableinthemediaaccessport\n(MAP)." + }, + "288": { + "code": 288, + "desc": "vaultejectpartiallysucceeded", + "first_action": "Ensurethatthemediaarenotloadedinadriveandin", + "full_action": "Ensurethatthemediaarenotloadedinadriveandin\nusebyotherprocesses.Ensurethatemptyslotsareavailableinthemediaaccess\nport(MAP)." + }, + "289": { + "code": 289, + "desc": "cannotconsolidatereportsofsessionsfromcontainerandslot-based vaults", + "first_action": "Changethereportconsolidationsothatonlyreportsfor", + "full_action": "Changethereportconsolidationsothatonlyreportsfor\nonetypeofvaultoperationareconsolidated,eitherslotsorcontainers." + }, + "290": { + "code": 290, + "desc": "oneormoreerrorsdetectedduringejectprocessing", + "first_action": "Manuallyremoveanymediathatareintheoff-siteVaultvolumegroupbutare", + "full_action": "Fordetailedinformation,reviewtheVaultdebuglogin\nthefollowingdirectory:\nUNIXandLinux: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nAlsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIXandLinux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows: install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nAftertheproblemisidentifiedandcorrected,themediathatwerenotejectedmay\nneedtobeejectedmanuallybymeansof vltejector vltopmenu.\nThiserroroftenindicatesthatthemediawereleftintheoff-siteVaultvolumegroup\nbutphysicallyresideintherobotortheroboticMAP.\nTosolvethisproblem,dooneofthefollowing:\n■ Manuallyremoveanymediathatareintheoff-siteVaultvolumegroupbutare\nstillintheroboticlibrary.\n■ Inventorytheroboticlibrary.Aninventoryputsanymediathatwereintheoff-site\nVaultvolumegroupbackintotheroboticvolumegroup.ThenreruntheVault\nsessionsthatfailed." + }, + "291": { + "code": 291, + "desc": "numberofmediahasexceededcapacityofMAP;mustperformmanual ejectusingvltopmenuor vlteject", + "first_action": "Usevltopmenutomanuallyejectthemediafortheselected", + "full_action": "Usevltopmenutomanuallyejectthemediafortheselected\nprofileandsessionID.The vltopmenuoptionletsyouejecttheselectedmedia,a\nMAP-full(orless)atatime." + }, + "292": { + "code": 292, + "desc": "ejectprocessfailedtostart", + "first_action": "Fordetailedinformationabouttheproblem,reviewthe", + "full_action": "Fordetailedinformationabouttheproblem,reviewthe\nVaultdebugloginthefollowingdirectory:\nUNIXandLinux: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nAlsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIXandLinux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows:install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nUsetherobtestutilitytoensurethatyoucancommunicatewiththeVaultrobotic\nlibrary.Aftertheproblemisresolved,reruntheVaultsession,vltejectcommand,\norvltopmenucommand." + }, + "293": { + "code": 293, + "desc": "ejectprocesshasbeenaborted", + "first_action": "Manuallyremoveanymediathatareintheoff-siteVaultvolumegroupbutare", + "full_action": "Fordetailedinformationaboutwhytheprocesswas\ncanceled,reviewtheVaultdebugloginthefollowingdirectory:\nUNIXandLinux: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nAlsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIXandLinux:\n/usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows:\ninstall_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nThiserroroftenindicatesthatthemediawereleftintheoff-siteVaultvolumegroup\nbutphysicallyresideintherobotortheroboticMAP.\nTosolvethisproblem,dooneofthefollowing:\n■ Manuallyremoveanymediathatareintheoff-siteVaultvolumegroupbutare\nstillintheroboticlibrary.\n■ Inventorytheroboticlibrary.Aninventoryputsanymediathatwereintheoff-site\nVaultvolumegroupbackintotheroboticvolumegroup.Then,reruntheVault\nsessionsthatfailed." + }, + "294": { + "code": 294, + "desc": "vaultcatalogbackupfailed", + "first_action": "ReviewtheVaultdebugloginthefollowingdirectoryfor", + "full_action": "ReviewtheVaultdebugloginthefollowingdirectoryfor\ndetailedinformationaboutwhytheprocessfailed:\nUNIXandLinux: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nTofindtheactualproblemthatcausedthecatalogbackup(bpbackupdb)tofail,\nreviewthe summary.logineachofthe sidxxxdirectoriesthathadproblems:\nUNIXandLinux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows: install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nCorrecttheproblemandreruntheVaultjob." + }, + "295": { + "code": 295, + "desc": "ejectprocesscouldnotobtaininformationabouttherobot", + "first_action": "Fordetailedinformationaboutwhytheprocessfails,review", + "full_action": "Fordetailedinformationaboutwhytheprocessfails,review\ntheVaultdebugloginthefollowingdirectory:\nUNIXandLinux: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nAlsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIXandLinux: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows: install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nCorrecttheerrorandreruntheVaultsession, vltejectcommand,or vltopmenu\nejectcommand." + }, + "296": { + "code": 296, + "desc": "processcalledbutnothingtodo", + "first_action": "Thiserrorisaninformativeoneanddoesnotrequireany", + "full_action": "Thiserrorisaninformativeoneanddoesnotrequireany\naction." + }, + "297": { + "code": 297, + "desc": "allvolumesarenotavailabletoeject", + "first_action": "RemoveorcorrectthedefectivemediaIDfromthe", + "full_action": "RemoveorcorrectthedefectivemediaIDfromthe\nvlt_ejectlist_notifyscriptandreruntheVaultsession.IfthebadmediaIDis\nintheMAPoradriveorintransit,somethingismisconfigured." + }, + "298": { + "code": 298, + "desc": "thelibraryisnotreadytoejectvolumes", + "first_action": "Waituntiltheroboticlibrarycansupporttheejectaction", + "full_action": "Waituntiltheroboticlibrarycansupporttheejectaction\nandreruntheVaultsession, vltejectcommand,or vltopmenucommand." + }, + "299": { + "code": 299, + "desc": "thereisnoavailableMAPforejecting", + "first_action": "Waituntiltheroboticlibrary’sMAPisavailableforuse", + "full_action": "Waituntiltheroboticlibrary’sMAPisavailableforuse\nandreruntheVaultsession, vltejectcommand,or vltopmenucommand." + }, + "300": { + "code": 300, + "desc": "vmchangeejectverifynotresponding", + "first_action": "ReviewtheVaultdebugloginthefollowingdirectoryfordetailedinformation", + "full_action": "Dothefollowing,asappropriate:\n■ ReviewtheVaultdebugloginthefollowingdirectoryfordetailedinformation\naboutwhytheprocessfailed:\nUNIX: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\n■ Alsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIX:/usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows:install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nThiserroroftenindicatesthatthemediawereleftintheoff-siteVaultvolume\ngroupbutphysicallyresideintherobotortheroboticMAP.Tosolvethisproblem,\ndooneofthefollowing:\n■ Manuallyremoveanymediathatareintheoff-siteVaultvolumegroupbutare\nstillintherobot.\n■ Inventorytherobot.Aninventoryputsanymediathatwereintheoff-siteVault\nvolumegroupbackintotheroboticvolumegroup.Then,reruntheVaultsessions\nthatfailed." + }, + "301": { + "code": 301, + "desc": "vmchangeapi_ejectcommandfailed", + "first_action": "ReviewtheVaultdebugloginthefollowingdirectoryfor", + "full_action": "ReviewtheVaultdebugloginthefollowingdirectoryfor\ndetailedinformationaboutwhytheprocessfailed:\nUNIX: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nAlsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIX: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows: install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nWhentheproblemisresolved,reruntheVaultsession, vltejectcommand,or\nvltopmenucommand." + }, + "302": { + "code": 302, + "desc": "errorencounteredtryingbackupofcatalog(multipletapecatalogbackup)", + "first_action": "Fortheactualerrorthatcausedthefailure,reviewthe", + "full_action": "Fortheactualerrorthatcausedthefailure,reviewthe\nVaultdebugloginthefollowingdirectory:\nUNIX: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nReviewthe summary.logineachofthe sidxxxdirectoriesthathadproblems:\nUNIX: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows: install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nInaddition,reviewtheadmindebugloginthefollowingdirectory:\nUNIX: /usr/openv/netbackup/logs/admin\nWindows: install_path\\NetBackup\\logs\\admin\nCorrecttheerrorandreruntheVaultsession." + }, + "303": { + "code": 303, + "desc": "errorencounteredexecutingMediaManagercommand", + "first_action": "Fortheactualerrorthatcausedthecommandtofail,", + "full_action": "Fortheactualerrorthatcausedthecommandtofail,\nreviewtheVaultdebugloginthefollowingdirectory:\nUNIX: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nAlsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIX: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx\nWindows: install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where xxxisthesessionID)\nTryrunningthecommand(withthesameargumentsasinthelogfile)toseethe\nactualerror.EnsurethattheMediaandDeviceManagementdaemonsarerunning.\nAlsoensurethattherobotisfunctionalandyoucancommunicatewithit(for\nexample,inventorytherobotthroughtheGUI)." + }, + "304": { + "code": 304, + "desc": "specifiedprofilenotfound", + "first_action": "ReruntheVaultcommandwithaprofilenamethatis", + "full_action": "ReruntheVaultcommandwithaprofilenamethatis\ndefinedintheVaultconfiguration." + }, + "305": { + "code": 305, + "desc": "multipleprofilesexist", + "first_action": "ReruntheVaultcommandwiththetriplet", + "full_action": "ReruntheVaultcommandwiththetriplet\nrobot_name/vault_name/profile_name.Thetripletuniquelyidentifiestheprofilein\nyourVaultconfiguration." + }, + "306": { + "code": 306, + "desc": "Vaultduplicationpartiallysucceeded", + "first_action": "ChecktheVaultlogsinthe vaultdirectoryandthe", + "full_action": "ChecktheVaultlogsinthe vaultdirectoryandthe\nbpduplicatelogsintheadmindirectoryforthecauseofthefailure.Theselog\ndirectoriesarelocatedat /usr/openv/netbackup/logsonUNIXand\ninstalled-dir\\NetBackup\\logs\\onWindows." + }, + "307": { + "code": 307, + "desc": "ejectprocesshasalreadybeenrunfortherequestedVaultsession", + "first_action": "Rerun vltejectforanothersessionIDforwhichmedia", + "full_action": "Rerun vltejectforanothersessionIDforwhichmedia\nhasnotbeenejected." + }, + "308": { + "code": 308, + "desc": "noimagesduplicated", + "first_action": "Formoreinformation,reviewtheVaultdebugloginthe", + "full_action": "Formoreinformation,reviewtheVaultdebugloginthe\nfollowingdirectory:\nUNIX: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nAlsoreviewthesummary.logineachofthesidxxxdirectoriesthathadproblems:\nUNIX: /usr/openv/netbackup/vault/sessions/sidxxx\nWindows: install_path\\NetBackup\\vault\\sessions\\vault_name\\sidxxx\n(where vault_nameisthenameofthevault,and xxxisthesessionID)\nLookforthelogentrythatgivesthetotalnumberofimagesprocessed.Acommon\ncauseoffailureisalackofresources,suchasnomoremediaavailableinthe\nspecifiedpoolsforduplication.CorrecttheproblemandreruntheVaultjob.Note\nthattheNetBackupschedulerretriesaVaultjobthatterminateswiththiserror.\nReviewtheadmindebuglogforduplicateentriesandthe bptmdebuglog." + }, + "309": { + "code": 309, + "desc": "reportrequestedwithoutejectbeingrun", + "first_action": "Rerun vltejector vltopmenutoejectthemediaforthesessionbeforeyou", + "full_action": "Performoneoftheseactions:\n■ Rerun vltejector vltopmenutoejectthemediaforthesessionbeforeyou\ngeneratethereports.\n■ Reconfiguretheprofiletoallowtheejectsteptobeperformedwhenthenext\nVaultsessionforthisprofileruns.\n■ Disablethereportgenerationintheprofileforthereportsthatrequiremediato\nbeejected." + }, + "310": { + "code": 310, + "desc": "UpdatingofMediaManagerdatabasefailed", + "first_action": "Tofindtherootcauseoftheerror,reviewtheVaultdebug", + "full_action": "Tofindtherootcauseoftheerror,reviewtheVaultdebug\nlogsinthefollowingdirectory:\nUNIX: /usr/openv/netbackup/logs/vault\nWindows: install_path\\NetBackup\\logs\\vault\nTofixtheissuemayinvolvemakingconfigurationchanges." + }, + "311": { + "code": 311, + "desc": "IronMountainReportisalreadycreatedforthissession", + "first_action": "None.Thisreportcannotbegeneratedagain.", + "full_action": "None.Thisreportcannotbegeneratedagain." + }, + "312": { + "code": 312, + "desc": "invalidcontainerdatabaseentry", + "first_action": "Togetthelinenumberofaninvalidrecordinthecontainer", + "full_action": "Togetthelinenumberofaninvalidrecordinthecontainer\ndatabase,readthelogfileunderthedirectory netbackup/logs/vault.Beaware\nthataVaultlogmaynotexistunlessthedirectory netbackup/logs/vaultexisted\nbeforetheerroroccurred.OpenthecontainerdatabasefilecntrDBandcorrectthat\ninvalidentry.NotethatthiserroroccurseverytimeVaultreadsthisentryincntrDB\nuntileitherthisinvalidentryisdeletedoritiscorrected." + }, + "313": { + "code": 313, + "desc": "containerdoesnotexistincontainerdatabase", + "first_action": "Verifythatyouputsomemediaintothiscontainerbyusing", + "full_action": "Verifythatyouputsomemediaintothiscontainerbyusing\nthe vltcontainerscommand.Verifythatyoudidnotdeleteitbyusingthe\nvltcontainers -deletecommand." + }, + "314": { + "code": 314, + "desc": "containerdatabasetruncateoperationfailed", + "first_action": "Seethelogfileunderthedirectorynetbackup/logs/vault", + "full_action": "Seethelogfileunderthedirectorynetbackup/logs/vault\nformoredetails.Beawarethatalogfileisnotcreatedunlessthe\nnetbackup/logs/vaultdirectoryhasalreadybeencreated." + }, + "315": { + "code": 315, + "desc": "failedappendingtocontainerdatabase", + "first_action": "Readtherelevantlogfileunderthedirectory", + "full_action": "Readtherelevantlogfileunderthedirectory\ninstall_path/netbackup/logs/vaultformoredetails.Beawarethatifthis\ndirectorydoesnotalreadyexist,alogfileisnotcreated." + }, + "316": { + "code": 316, + "desc": "container_idisnotuniqueincontainerdatabase", + "first_action": "VerifythatyouhavespecifiedthecorrectcontainerID.", + "full_action": "VerifythatyouhavespecifiedthecorrectcontainerID." + }, + "317": { + "code": 317, + "desc": "containerdatabasecloseoperationfailed", + "first_action": "Readtherelevantlogfileunderthedirectory", + "full_action": "Readtherelevantlogfileunderthedirectory\nnetbackup/logs/vaultformoredetails.Beawarethatifthisdirectorydoesnot\nalreadyexist,alogfileisnotcreated." + }, + "318": { + "code": 318, + "desc": "containerdatabaselockoperationfailed", + "first_action": "Readtherelevantlogfileunderthedirectory", + "full_action": "Readtherelevantlogfileunderthedirectory\nnetbackup/logs/vaultformoredetails.Beawarethatifthisdirectorydoesnot\nalreadyexist,alogfilenotcreated.\nIfsomeotherVaultoperationusesthecontainerdatabaseandlocksit,waituntil\nthatoperationcompletesandthecontainerdatabaseisunlocked." + }, + "319": { + "code": 319, + "desc": "containerdatabaseopenoperationfailed", + "first_action": "Readtherelevantlogfileunderthedirectory", + "full_action": "Readtherelevantlogfileunderthedirectory\nnetbackup/logs/vaultformoredetails.Beawarethatifthisdirectorydoesnot\nalreadyexist,alogfileisnotcreated." + }, + "320": { + "code": 320, + "desc": "thespecifiedcontainerisnotempty", + "first_action": "Injectallofthemediathatitcontainsintoarobot.", + "full_action": "VerifythatyouhavespecifiedthecorrectcontainerID.\nIfyoustillwanttodeletethiscontainerfromthecontainerdatabase,firstemptyit\nbydoingeitherofthefollowing:\n■ Injectallofthemediathatitcontainsintoarobot.\n■ CleartheVaultcontainerIDfieldsforthesemediafromtheEMMdatabaseby\nusing vmchange -vlt cidwithavalueof -.\nTrytodeletethecontaineragain." + }, + "321": { + "code": 321, + "desc": "containercannotholdanymediafromthespecifiedrobot", + "first_action": "VerifythatyouspecifiedthecorrectcontainerIDand", + "full_action": "VerifythatyouspecifiedthecorrectcontainerIDand\nmediaIDs.Readtherelevantlogfileunderthedirectory\ninstall_path/netbackup/logs/vaultformoredetails.Beawarethatifthis\ndirectorydoesnotalreadyexist,alogfileisnotcreated." + }, + "322": { + "code": 322, + "desc": "cannotfindvaultinvaultconfigurationfile", + "first_action": "VerifythatyouspecifiedthecorrectVaultname.Read", + "full_action": "VerifythatyouspecifiedthecorrectVaultname.Read\ntherelevantlogfileunderthedirectory netbackup/logs/vaultformoredetails.\nBeawarethatifthisdirectorydoesnotalreadyexist,alogfileisnotcreated." + }, + "323": { + "code": 323, + "desc": "cannotfindrobotinvaultconfigurationfile 263NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythatyouspecifiedthecorrectrobotnumber.Read", + "full_action": "Verifythatyouspecifiedthecorrectrobotnumber.Read\ntherelevantlogfileunderthedirectory netbackup/logs/vaultformoredetails.\nBeawarethatifthisdirectorydoesnotalreadyexist,alogfileisnotcreated." + }, + "324": { + "code": 324, + "desc": "invaliddatafoundinretentionmapfileforduplication", + "first_action": "Checktheentriesinthe retention_mappingsfile.", + "full_action": "Checktheentriesinthe retention_mappingsfile." + }, + "325": { + "code": 325, + "desc": "unabletofindpolicy/scheduleforimageusingretentionmapping", + "first_action": "Verifywhetherornotthebackuppolicyortheschedule", + "full_action": "Verifywhetherornotthebackuppolicyortheschedule\nthatcreatedtheimagestillexists.Ifeitheroneorbothdonotexist,theimageis\nnotduplicatedthroughtheVaultprofile." + }, + "326": { + "code": 326, + "desc": "specifiedfilecontainsnovalidentry", + "first_action": "Verifythateachentryinthespecifiedfiledoesnotexceed", + "full_action": "Verifythateachentryinthespecifiedfiledoesnotexceed\nthestringsizelimit:sixcharactersformediaIDsand16charactersforthenumeric\nequivalentofbarcodes.Correcttheinvalidentriesinthespecifiedfileandtrythe\nsameoperationagain.Readtherelevantlogfileunderthedirectory\ninstall_path/netbackup/logs/vaultformoredetails.Beawarethatifthis\ndirectorydoesnotalreadyexist,alogfileisnotcreated." + }, + "327": { + "code": 327, + "desc": "nomediaejectedforthespecifiedvaultsession", + "first_action": "Verifythatyouhavespecifiedthecorrectcombinationof", + "full_action": "Verifythatyouhavespecifiedthecorrectcombinationof\nVaultnameandsessionID.VerifythatthespecifiedVaultsessionhasejectedat\nleastonepieceofmedia.Readtherelevantlogfileunderthedirectory\nnetbackup/logs/vaultformoredetails.Beawarethatifthisdirectorydoesnot\nalreadyexist,alogfileisnotcreated." + }, + "328": { + "code": 328, + "desc": "invalidcontainerID", + "first_action": "VerifythatthecontainerIDdoesnotcontainanyspace", + "full_action": "VerifythatthecontainerIDdoesnotcontainanyspace\ncharacters,andthatthestringsizeisamaximumof29characterslong." + }, + "329": { + "code": 329, + "desc": "invalidrecallstatus", + "first_action": "Verifythattherecallstatusiseither1or0.", + "full_action": "Verifythattherecallstatusiseither1or0." + }, + "330": { + "code": 330, + "desc": "invaliddatabasehost", + "first_action": "VerifythattheEMMdatabasehostnamedoesnotcontain", + "full_action": "VerifythattheEMMdatabasehostnamedoesnotcontain\nanyspacecharacters,andthatthestringsizeisamaximumof256characterslong." + }, + "331": { + "code": 331, + "desc": "invalidcontainerdescription", + "first_action": "Verifythatthestringsizeofthecontainerdescriptionisa", + "full_action": "Verifythatthestringsizeofthecontainerdescriptionisa\nmaximumof25characterslong." + }, + "332": { + "code": 332, + "desc": "errorgettinginformationfromEMMdatabase", + "first_action": "OnUNIX,verifythattheNetBackupVolumeManagerdaemon(vmd)isrunning.", + "full_action": "Dothefollowing,asappropriate:\n■ OnUNIX,verifythattheNetBackupVolumeManagerdaemon(vmd)isrunning.\nOnWindows,verifythattheNetBackupVolumeManagerserviceisrunning.\n■ Seetheprocess-specificerrorlogdirectoryformoredetails.\nUNIX: /usr/openv/netbackup/logs/process_name\nWindows: install_path\\NetBackup\\logs\\process_name\nForexample,ifyougetthiserrorwhilerunningaVaultcommand(suchas\nvltcontainersor vltopmenu),lookatthefollowinglogstolearnwhy:\n/usr/openv/netbackup/logs/vault\nNote:Thelogfilecannotbecreatedunlesstheappropriatelogdirectory(for\nexample, /usr/openv/netbackup/logs/vault)isalreadycreated." + }, + "333": { + "code": 333, + "desc": "errorgettinginformationfrommediamanagercommandline", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "334": { + "code": 334, + "desc": "unabletoreceiveresponsefromrobot;robotnotready.", + "first_action": "EnsurethatallMediaandDeviceManagementdaemons", + "full_action": "EnsurethatallMediaandDeviceManagementdaemons\narerunningortherobotisliveandup." + }, + "335": { + "code": 335, + "desc": "failureoccurredwhilesuspendingmediaforeject", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "336": { + "code": 336, + "desc": "failureoccurredwhileupdatingsessioninformation", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "337": { + "code": 337, + "desc": "failureoccurredwhileupdatingtheeject.mstrfile", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "338": { + "code": 338, + "desc": "vaultejecttimedout", + "first_action": "RemovethemediafromtheMAPifitisalreadyfull.", + "full_action": "Dothefollowing,asappropriate:\n■ RemovethemediafromtheMAPifitisalreadyfull.\n■ MakesurethattheMAPisclosedproperly." + }, + "339": { + "code": 339, + "desc": "vaultconfigurationfileformaterror", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "340": { + "code": 340, + "desc": "vaultconfigurationtagnotfound", + "first_action": "IftheVault'soperationisaffected,contactcustomer", + "full_action": "IftheVault'soperationisaffected,contactcustomer\nsupportandsendtheappropriatelogs." + }, + "341": { + "code": 341, + "desc": "vaultconfigurationserializationfailed", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "342": { + "code": 342, + "desc": "cannotmodify-staleview", + "first_action": "Checkthelatestattributesoftherobotorvaultorprofile.", + "full_action": "Checkthelatestattributesoftherobotorvaultorprofile.\nTocheck,refreshtheviewinthe NetBackup Administration Consoleorretrieve\ntheattributesinthe Vault Administrationmenuuserinterfaceagain.Thenretry\ntheoperation." + }, + "343": { + "code": 343, + "desc": "robotalreadyexists", + "first_action": "Refreshtheviewinthe NetBackup Administration", + "full_action": "Refreshtheviewinthe NetBackup Administration\nConsoleorretrievetheattributesinthe Vault Administrationmenuuserinterface\nagaintoseetherobot." + }, + "344": { + "code": 344, + "desc": "vaultalreadyexists", + "first_action": "Chooseadifferentnameforthevault.", + "full_action": "Chooseadifferentnameforthevault." + }, + "345": { + "code": 345, + "desc": "profilealreadyexists", + "first_action": "Chooseadifferentnamefortheprofile.", + "full_action": "Chooseadifferentnamefortheprofile." + }, + "346": { + "code": 346, + "desc": "duplicateMAP", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "347": { + "code": 347, + "desc": "vaultconfigurationcachenotinitialized", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "348": { + "code": 348, + "desc": "specifiedreportdoesnotexist", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs." + }, + "349": { + "code": 349, + "desc": "incorrectcatalogbackuppolicy", + "first_action": "Verifythatyouspecifiedacatalogbackuppolicyforthe", + "full_action": "Verifythatyouspecifiedacatalogbackuppolicyforthe\ncatalogbackupintheVaultprofileandthatthepolicyisoftypeNBU-Catalog." + }, + "350": { + "code": 350, + "desc": "incorrectvaultcatalogbackupschedule", + "first_action": "VerifythatyouspecifiedaVaultCatalogBackupschedule", + "full_action": "VerifythatyouspecifiedaVaultCatalogBackupschedule\nforthecatalogbackupintheVaultprofile.Alsoverifythatthescheduleisoftype\nVaultCatalogBackup." + }, + "351": { + "code": 351, + "desc": "allconfiguredvaultstepsfailed", + "first_action": "Forduplicationandcatalogbackupsteps,usetheActivity", + "full_action": "Forduplicationandcatalogbackupsteps,usetheActivity\nMonitortocheckthestatusoftherespectivejobsthatVaultstarted.ForEjectstep\nstatus,checkthe Detailed Statustabofthe Job DetailsdialogboxfortheVault\njob." + }, + "400": { + "code": 400, + "desc": "ServerGroupTypeisInvalid", + "first_action": "Selectavalidservergrouptype:MediaSharing,orAltServerRestore.", + "full_action": "Dothefollowing,asappropriate:\n■ Selectavalidservergrouptype:MediaSharing,orAltServerRestore.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogsfor nbemm(originatorID111)whichuses\nunifiedlogging." + }, + "401": { + "code": 401, + "desc": "ServerGroupAlreadyExists", + "first_action": "Verifythatthespecifiedservergroupnameisnotinuse.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthespecifiedservergroupnameisnotinuse.\n■ Createtheservergroupbyspecifyinganamethatisnotcurrentlyinuse.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorID111),whichuses\nunifiedlogging." + }, + "402": { + "code": 402, + "desc": "ServerGroupAlreadyExistswithadifferenttype", + "first_action": "Verifythatthespecifiedservergroupnameisnotinuse.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthespecifiedservergroupnameisnotinuse.\n■ Trytocreatetheservergroupbyspecifyinganamethatisnotcurrentlyinuse.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorID111),whichuses\nunifiedlogging." + }, + "403": { + "code": 403, + "desc": "ServerGroupActiveStateisnotvalid", + "first_action": "Validservergroupstatesare:ACTIVEandINACTIVE", + "full_action": "Dothefollowing,asappropriate:\n■ Validservergroupstatesare:ACTIVEandINACTIVE\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorID111),whichuses\nunifiedlogging." + }, + "404": { + "code": 404, + "desc": "ServerGroupdoesnotexist", + "first_action": "Verifythatthespecifiedmediaiscorrect.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthespecifiedmediaiscorrect.\n■ Verifythemediaownership.\n■ Verifythattheservergroupexists.\n■ Verifythattheserverwheretheoperationisperformedisamemberofthe\nowningservergroup.Ifnot,trytheoperationfromaserverthatisamemberof\ntheservergroup.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorIDs111and143),\nwhichusesunifiedlogging." + }, + "405": { + "code": 405, + "desc": "Member’sservertypenotcompatiblewithServerGroup", + "first_action": "TheMediaSharingservergroupcancontainthefollowingtypesofservers:", + "full_action": "Dothefollowing,asappropriate:\n■ TheMediaSharingservergroupcancontainthefollowingtypesofservers:\nMaster,Media,NDMP,andcluster.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorIDs111and143),\nwhichusesunifiedlogging." + }, + "406": { + "code": 406, + "desc": "Thecomputerspecifiedisnotamemberoftheservergroupspecified", + "first_action": "Verifythatthespecifiedmediaiscorrect.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthespecifiedmediaiscorrect.\n■ Verifythemediaownership.\n■ Verifythattheserverwheretheoperationisperformedisamemberofthe\nowningservergroup.Ifnot,trytheoperationfromaserverthatisamemberof\ntheservergroup.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorIDs111and143),\nwhichuseunifiedlogging." + }, + "407": { + "code": 407, + "desc": "Member’sNetBackupversionnotcompatiblewithServerGroup", + "first_action": "EnsurethateachmemberserverhasavalidNetBackupversionforthespecified", + "full_action": "Dothefollowing,asappropriate:\n■ EnsurethateachmemberserverhasavalidNetBackupversionforthespecified\nservergrouptype.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorIDs111and143),which\nusesunifiedlogging." + }, + "408": { + "code": 408, + "desc": "ServerGroupisinuse", + "first_action": "Ensurethattheservergroupisnottheownerofanymediabyrunning", + "full_action": "Dothefollowing,asappropriate:\n■ Ensurethattheservergroupisnottheownerofanymediabyrunning\nbpmedialist -owner group_namefromthemasterserver.\n■ Fordetailedtroubleshootinginformation,createtheadmindebuglogdirectory\nandretrytheoperation.Checktheresultingdebuglogs.Additionaldebug\ninformationcanbefoundinthelogfornbemm(originatorIDs111and143),\nwhichusesunifiedlogging." + }, + "409": { + "code": 409, + "desc": "Memberalreadyexistsinservergroup", + "first_action": "Ensurethattheservergroupmemberthatyouadddoesnotalreadyexistinthe", + "full_action": "Dothefollowing,asappropriate:\n■ Ensurethattheservergroupmemberthatyouadddoesnotalreadyexistinthe\ngroup.\n■" + }, + "410": { + "code": 410, + "desc": "Abackuphostpoolwiththisnamealreadyexists.", + "first_action": "Useauniquenameforthebackuphostpool.", + "full_action": "Useauniquenameforthebackuphostpool." + }, + "411": { + "code": 411, + "desc": "Thebackuphostpoolgroupstateisnotactive.", + "first_action": "Whilecreatingabackuphostpool,provide -grpstate", + "full_action": "Whilecreatingabackuphostpool,provide -grpstate\nACTIVEastheparametervalue." + }, + "412": { + "code": 412, + "desc": "Thebackuphostpooldoesnotexist.", + "first_action": "Usethenbsvrgrp -listcommandtocheckifthebackup", + "full_action": "Usethenbsvrgrp -listcommandtocheckifthebackup\nhostpoolexists." + }, + "413": { + "code": 413, + "desc": "Thehostentryinthebackuphostpoolalreadyexists.", + "first_action": "Thespecifiedhostisalreadyapartofthebackuphost", + "full_action": "Thespecifiedhostisalreadyapartofthebackuphost\npool.Nouseractionisrequired." + }, + "501": { + "code": 501, + "desc": "Youarenotauthorizedtousethisapplication.", + "first_action": "Checkthe auth.conffileonthehostthatisspecifiedin", + "full_action": "Checkthe auth.conffileonthehostthatisspecifiedin\ntheNetBackupJavalogindialogboxfortheproperauthorization.Iftheauth.conf\nfiledoesnotexist,itmustbecreatedwiththeproperentryforthisusername.More\ndetailsonthe auth.conffileareavailable.\nSeeNetBackupAdministrator’sGuide,VolumeI." + }, + "502": { + "code": 502, + "desc": "Noauthorizationentryexistsintheauth.conffileforusername username. NoneoftheNetBackupJavaapplicationsareavailabletoyou.", + "first_action": "Checkthe auth.conffileonthecomputer(hostname)", + "full_action": "Checkthe auth.conffileonthecomputer(hostname)\nspecifiedintheNetBackupJavalogondialogboxfortheproperauthorization.If\nthefiledoesnotexist,createitwiththeproperentryforthisusername.Moredetails\nonthe auth.conffileareavailable.\nSeeNetBackupAdministrator’sGuide,VolumeI." + }, + "503": { + "code": 503, + "desc": "Invalidusername.", + "first_action": "ForUNIXhosts:theusernamemustbeavalidusernameinthepasswdfileon", + "full_action": "Dothefollowing,asappropriate:\n■ ForUNIXhosts:theusernamemustbeavalidusernameinthepasswdfileon\nthehostthatisspecifiedinthelogondialogbox.\n■ ForWindowshosts:refertotheLogonUserfunctioninthesectiontitled\nClient/ServerAccessControlFunctionsofthe Windows Platform Software\nDeveloper’s Kittodeterminetherequiredprivileges." + }, + "504": { + "code": 504, + "desc": "Incorrectpassword.", + "first_action": "Enterthecorrectpassword.", + "full_action": "Dothefollowing,asappropriate:\n■ Enterthecorrectpassword.\n■ OnWindowshosts:Theexacterrorcanbefoundinthe bpjava-msvclogfile.\nFormoredetails,refertotheLogonUserfunctioninthesectionClient/ServerAccess\nControlFunctionsofthe Windows Platform Software Developer’s Kit." + }, + "505": { + "code": 505, + "desc": "CannotconnecttotheNetBackupJavaauthenticationserviceon host ontheconfiguredport-(port_number).Checkthelogfileformoredetails.", + "first_action": "OnUNIX,comparethe bpjava-msvcentryinthe /etc/servicesfilewiththe", + "full_action": "Dothefollowing,asappropriate:\n■ OnUNIX,comparethe bpjava-msvcentryinthe /etc/servicesfilewiththe\nBPJAVA_PORTentryinthe /usr/openv/java/nbj.conffile\nOnWindows,comparethe bpjava-msvcentryinthe\n%systemroot%\\system32\\drivers\\etc\\servicesfilewiththe\ninstall_path\\java\\setconf.batfile(Windows).Theentriesmustmatch.\n■ Ensurethatnootherapplicationusestheportthatisconfiguredforthe\nNetBackupJavainterface." + }, + "506": { + "code": 506, + "desc": "CannotconnecttotheNetBackupJavauserserviceon hostonport port_number.Ifsuccessfullyloggedinbefore,retryyourlastoperation.Checkthe logfileformoredetails.", + "first_action": "RestarttheNetBackupJavainterfaceandloginagain.", + "full_action": "Dothefollowing,asappropriate:\n■ RestarttheNetBackupJavainterfaceandloginagain.\n■ Iftheproblempersists,enabledetaileddebuglogging.\n■ RestarttheNetBackupJavainterfaceandexaminethelogs." + }, + "507": { + "code": 507, + "desc": "SocketconnectiontotheNetBackupJavauserservicehasbeenbroken. Retryyourlastoperation.Checkthelogfileformoredetails.", + "first_action": "Retrythelastoperation.", + "full_action": "Dothefollowing,asappropriate:\n■ Retrythelastoperation.\n■ Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.\n■ Iftheproblemstillpersists,setthedebugloggingformediamanagertoahigher\nlevel.\n■ RestarttheNetBackupJavainterfaceandexaminethelogs.\nNote:YoumayhavenetworkorsystemproblemsunrelatedtoNetBackup." + }, + "508": { + "code": 508, + "desc": "Cannotwritefile.", + "first_action": "Retrievethespecificdetailsfromtheuserservicelogfiles.", + "full_action": "Retrievethespecificdetailsfromtheuserservicelogfiles.\nSetthedebugloggingformediamanagertoahigherlevel." + }, + "509": { + "code": 509, + "desc": "Cannotexecuteprogram.", + "first_action": "Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.", + "full_action": "Dothefollowing,asappropriate:\n■ Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.\n■ Iftheproblemstillpersists,enabledetaileddebugloggingasexplainedinthe\nfollowingtopic:\nSee\"Settingdebugloggingtoahigherlevel\"intheNetBackupLogging\nReferenceGuide.\n■ RestarttheNetBackupJavainterfaceandexaminethelogs.\nTheerrorisprobablytheresultofasystemresourceissue.Whendetaileddebug\nloggingisenabled,youcanretrievethedetailsfromthe bpjava-msvc,\nbpjava-susvc,or bpjava-usvclogfiles." + }, + "510": { + "code": 510, + "desc": "Filealreadyexists: file_name", + "first_action": "Removethefile,whichcanbeidentifiedintheuserservice", + "full_action": "Removethefile,whichcanbeidentifiedintheuserservice\nlogfiles.\nSee\"TroubleshootingerrormessagesintheNetBackupAdministrationConsole\"\nintheNetBackupLoggingReferenceGuide." + }, + "511": { + "code": 511, + "desc": "NetBackupJavaapplicationserverinterfaceerror.", + "first_action": "Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.", + "full_action": "Dothefollowing,asappropriate:\n■ Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.\n■ Iftheproblemstillpersists,enabledetaileddebugloggingasexplainedinthe\nfollowingtopic:\nSee\"SettingMediaManagerdebugloggingtoahigherlevel\"intheNetBackup\nLoggingReferenceGuide.\n■ RestarttheNetBackupJavainterfaceandexaminethelogs.\nTheerrorisprobablytheresultofasystemresourceissue.Whendetaileddebug\nloggingisenabled,thedetailscanberetrievedfromthe bpjava-msvc,\nbpjava-susvc,or bpjava-usvclogfiles." + }, + "512": { + "code": 512, + "desc": "Internalerror-abadstatuspacketwasreturnedbyNetBackupJava applicationserverthatdidnotcontainanexitstatuscode.", + "first_action": "Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.", + "full_action": "Dothefollowing,asappropriate:\n■ Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.\n■ Iftheproblemstillpersists,enabledetaileddebugloggingasexplainedinthe\nfollowingtopic:\nSee\"SettingMediaManagerdebugloggingtoahigherlevel\"intheNetBackup\nLoggingReferenceGuide.\n■ RestarttheNetBackupJavainterfaceandexaminethelogs.\nTheerrorisprobablytheresultofasystemresourceissue.Whendetaileddebug\nloggingisenabled,thedetailscanberetrievedfromthe bpjava-msvc,\nbpjava-susvc,or bpjava-usvclogfiles." + }, + "513": { + "code": 513, + "desc": "bpjava-msvc:theclientisnotcompatiblewiththisserverversion (server_version).", + "first_action": "LogintoadifferentNetBackupremotehost.", + "full_action": "Dothefollowing,asappropriate:\n■ LogintoadifferentNetBackupremotehost.\n■ UpgradetheNetBackupsoftwareoneitherofthefollowing:thecomputerthat\nisspecifiedinthelogondialogboxorthelocalhostwhereyoustartedthe\nNetBackupJavainterface." + }, + "514": { + "code": 514, + "desc": "NetBackupJava:bpjava-msvcisnotcompatiblewiththisapplication version(application_version).YoumaytrylogontoadifferentNetBackuphostor exittheapplication.TheremoteNetBackuphosthastobeconfiguredwiththesame versionofNetBackupasthehostyoustartedtheapplicationon.", + "first_action": "LogintoadifferentNetBackupremotehost.", + "full_action": "Dothefollowing,asappropriate:\n■ LogintoadifferentNetBackupremotehost.\n■ UpgradetheNetBackupsoftwareoneitherofthefollowing:thespecified\ncomputerinthelogondialogboxorthelocalhostwhereyoustartedthe\nNetBackupJavainterface." + }, + "516": { + "code": 516, + "desc": "Couldnotrecognizeorinitializetherequestedlocale-(locale_NetBackup Java_was_started_in).", + "first_action": "OnthespecifiedhostintheNetBackupJavalogondialog", + "full_action": "OnthespecifiedhostintheNetBackupJavalogondialog\nbox,checktheconfigurationfiletoensurethatamappingisavailableforthe\nindicatedlocale.\nForinformationonlocaleconfigurationandmapping,refertotheNetBackup\nAdministrator'sGuide,VolumeII.\nIfthereisamapping,trytosetthemappedlocaleonthehostthatwasspecifiedin\ntheNetBackupJavalogondialogbox.Thissystemmaynotbeconfiguredproperly." + }, + "517": { + "code": 517, + "desc": "CannotconnecttotheNetBackupJavauserservicebyVNETDon host onport configured_port_number.Ifsuccessfullyloggedonbeforehand,retryyour lastoperation.Checkthelogfileformoredetails.", + "first_action": "OnUNIX:ComparetheVNETDentryinthe /etc/servicesfilewiththe", + "full_action": "Dothefollowing,asappropriate:\n■ OnUNIX:ComparetheVNETDentryinthe /etc/servicesfilewiththe\nVNETD_PORTentryin /usr/openv/java/nbj.conf\nOnWindows:ComparetheVNETDentrywiththeVNETD_PORTentryinthe\ninstall_path\\java\\setconf.batfile.\nTheseentriesmustmatch.\n■ EnsurethatnootherapplicationusestheportthatisconfiguredforVNETD." + }, + "518": { + "code": 518, + "desc": "Noportsavailableinrange(port_number)through(port_number)per theNBJAVA_CLIENT_PORT_WINDOWconfigurationoption. 285NetBackupstatuscodes NetBackup status codes", + "first_action": "RestarttheNetBackupJavainterfaceandtryagain.", + "full_action": "Dothefollowing,asappropriate:\n■ RestarttheNetBackupJavainterfaceandtryagain.\n■ Iftheproblempersists,increasetherangeofportsbychangingthe\nNBJAVA_CLIENT_PORT_WINDOWoptioninthe/usr/openv/java/nbj.conf\nfile(UNIX)orthe install_path\\java\\setconf.batfile(Windows)." + }, + "519": { + "code": 519, + "desc": "InvalidNBJAVA_CLIENT_PORT_WINDOWconfigurationoptionvalue: (option_value).", + "first_action": "Correctthevalueinfile /usr/openv/java/nbj.conf", + "full_action": "Correctthevalueinfile /usr/openv/java/nbj.conf\n(UNIX)or install_path\\java\\setconf.batfile(Windows)." + }, + "520": { + "code": 520, + "desc": "InvalidvalueforNetBackupJavaconfigurationoption(option_name): (option_value).", + "first_action": "Correctthevalueinfile /usr/openv/java/nbj.conf", + "full_action": "Correctthevalueinfile /usr/openv/java/nbj.conf\n(UNIX)or install_path\\java\\setconf.batfile(Windows)." + }, + "521": { + "code": 521, + "desc": "NetBackupJavaConfigurationfile(file_name)doesnotexist.", + "first_action": "MakesurethattheconfigurationfiletheNetBackupJava", + "full_action": "MakesurethattheconfigurationfiletheNetBackupJava\ninterfaceexistsandisproperlyformatted." + }, + "522": { + "code": 522, + "desc": "NetBackupJavaConfigurationfile(file_name)isnotreadabledueto thefollowingerror:(message).", + "first_action": "Correctthefileasspecifiedinthemessage.", + "full_action": "Correctthefileasspecifiedinthemessage." + }, + "523": { + "code": 523, + "desc": "NetBackupJavaapplicationserverprotocolerror.", + "first_action": "Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.", + "full_action": "Dothefollowing,asappropriate:\n■ Iftheproblempersists,restarttheNetBackupJavainterfaceandtryagain.\n■ Iftheproblemstillpersists,enabledetaileddebugloggingasexplainedinthe\nfollowingtopic:\nSee\"SettingMediaManagerdebugloggingtoahigherlevel\"intheNetBackup\nLoggingReferenceGuide.\n■ RestarttheNetBackupJavainterfaceandexaminethelogs.\nNote:Theerrorisprobablytheresultofasystemresourceissue.Whendetailed\ndebugloggingIDisenabled,thedetailscanberetrievedfromthe bpjava-msvc,\nbpjava-susvc,or bpjava-usvclogfiles." + }, + "525": { + "code": 525, + "desc": "CannotconnecttotheNetBackupJavaauthenticationservicebyVNETD on(host)onport(vnetd_configured_port_number).Checkthelogfileformore details.", + "first_action": "OnUNIX:ComparetheVNETDentryinthe /etc/servicesfilewiththe", + "full_action": "Dothefollowing,asappropriate:\n■ OnUNIX:ComparetheVNETDentryinthe /etc/servicesfilewiththe\nVNETD_PORTentryin /usr/openv/java/nbj.conf\nOnWindows:ComparetheVNETDentrywiththeVNETD_PORTentryinthe\ninstall_path\\java\\setconf.batfile.\nTheseentriesmustmatch.\n■ EnsurethatnootherapplicationusestheportthatisconfiguredforVNETD." + }, + "526": { + "code": 526, + "desc": "bpjavaauthenticationserviceconnectionfailed", + "first_action": "IfthetargetserverisrunninganinvalidversionofNetBackup,theJavaGUI", + "full_action": "Dothefollowing,asappropriate:\n■ IfthetargetserverisrunninganinvalidversionofNetBackup,theJavaGUI\nattemptsafurtherconnectionbytheVNETDport13724.Noactionisrequired.\n■ CheckthatthePBXserviceordaemonhasbeenstartedontheserverandthat\nNetBackupservicesarerunning.\n■ CheckiftheJavaGUIproperties(java/nbj.conf)havebeensetuptoconnect\ntoaPBXportotherthan1556." + }, + "527": { + "code": 527, + "desc": "bpjavauserserviceconnectionifconnectiontopbxonport1556fails", + "first_action": "CheckthatthePBXserviceordaemonhasbeenstartedontheserverandthat", + "full_action": "Dothefollowing,asappropriate:\n■ CheckthatthePBXserviceordaemonhasbeenstartedontheserverandthat\nNetBackupservicesarerunning.\n■ IfthetargetserverisrunninganinvalidversionofNetBackup,theJavaGUI\nattemptsafurtherconnectionbytheVNETDport13724.Noactionisrequired.\n■ CheckiftheJavaGUIproperties(java/nbj.conf)havebeenmodifiedtoattempt\naPBXportotherthan1556." + }, + "537": { + "code": 537, + "desc": "ConnectiontotheNetBackupdatabasewasnotsuccessful.Ensurethat thedatabaseserviceisrunning.", + "first_action": "StarttheNetBackupdatabaseservice.", + "full_action": "StarttheNetBackupdatabaseservice." + }, + "538": { + "code": 538, + "desc": "unabletologin", + "first_action": "Synchronizethetimeonbothhostsordecreasethe", + "full_action": "Synchronizethetimeonbothhostsordecreasethe\ndifferenceintimetolessthan24hours." + }, + "552": { + "code": 552, + "desc": "TheCertificateRevocationList(CRL)couldnotbedownloadedand, therefore,thecertificaterevocationstatuscouldnotbeverified.Formoreinformation, seetheNetBackuplogs.", + "first_action": "Formoreinformation,seethe bpjavalogs.", + "full_action": "Formoreinformation,seethe bpjavalogs." + }, + "555": { + "code": 555, + "desc": "Unabletologon.", + "first_action": "Useanotherauthenticationmechanism.Forexample,", + "full_action": "Useanotherauthenticationmechanism.Forexample,\nauthenticatewitheitherausernameandpasswordorwiththeWindowsActive\nDirectorylogoncredentials." + }, + "600": { + "code": 600, + "desc": "anexceptionconditionoccurred", + "first_action": "Contactcustomersupportandsendtheappropriatedebug", + "full_action": "Contactcustomersupportandsendtheappropriatedebug\nlogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "601": { + "code": 601, + "desc": "unabletoopenlistensocket", + "first_action": "ChecktheOSerrorthatwasreportedintheerrormessage,", + "full_action": "ChecktheOSerrorthatwasreportedintheerrormessage,\nwhichbpsynthloggedintheNetBackuperrorlog.Thiserrorhelpstodiagnosethe\nproblem.EnsurethatthebpsynthbinarymatchestheinstalledNetBackupversion.\nRetrythesyntheticbackupjob.Iftheproblempersists,contactcustomersupport\nandprovidetheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "602": { + "code": 602, + "desc": "cannotsetnon-blockingmodeonthelistensocket", + "first_action": "ChecktheOSerrorthatwasreportedintheerrormessage,", + "full_action": "ChecktheOSerrorthatwasreportedintheerrormessage,\nwhichwasloggedintheNetBackuperrorlog.Theerrorhelpstodiagnosethe\nproblem.EnsurethatthebpsynthbinarymatchestheinstalledNetBackupversion.\nIftheconditionpersists,contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "603": { + "code": 603, + "desc": "cannotregisterhandlerforacceptingnewconnections", + "first_action": "Ensurethatthe bpsynthbinarymatchestheinstalled", + "full_action": "Ensurethatthe bpsynthbinarymatchestheinstalled\nNetBackupversion.Retrythesyntheticbackupjob.Iftheproblempersists,contact\ncustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "604": { + "code": 604, + "desc": "notargetstorageunitspecifiedforthenewjob", + "first_action": "Retrythesyntheticbackupjob.Iftheproblempersists,", + "full_action": "Retrythesyntheticbackupjob.Iftheproblempersists,\ncontactcustomersupportandprovideappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "605": { + "code": 605, + "desc": "receivederrornotificationforthejob", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "606": { + "code": 606, + "desc": "norobotonwhichthemediacanberead", + "first_action": "Contactcustomersupportandprovidetheappropriate", + "full_action": "Contactcustomersupportandprovidetheappropriate\nlogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "607": { + "code": 607, + "desc": "noimageswerefoundtosynthesize", + "first_action": "Ensurethatasyntheticfullbackuphasonefullimage", + "full_action": "Ensurethatasyntheticfullbackuphasonefullimage\n(realorsynthetic)andoneormoresubsequentincrementalimages(differentialor\ncumulative)tosynthesize.Foracumulativesyntheticbackup,theremustbetwo\normoreincremental(differentialorcumulative)imagestosynthesize.Adjustyour\nschedulessotheappropriatebackupjobscompletesuccessfullybeforethesynthetic\njobisrun.Theschedulerdoesnotretryasyntheticbackupjobthatfailswiththis\nerrorcode." + }, + "608": { + "code": 608, + "desc": "storageunitqueryfailed", + "first_action": "Verifythatthebpdbmprocessisrunningandthatnoerrors", + "full_action": "Verifythatthebpdbmprocessisrunningandthatnoerrors\nwereloggedtotheNetBackuperrorlog.Restartthe bpdbmprocess(onUNIX),or\ntheNetBackupDatabaseManagerService(onWindows)andretrythesynthetic\nbackupjob.Iftheproblempersists,contactcustomersupportandsendthe\nappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "609": { + "code": 609, + "desc": "readerfailed", + "first_action": "SeetheNetBackuperrorlogfortheerrorsthatthebpsynth", + "full_action": "SeetheNetBackuperrorlogfortheerrorsthatthebpsynth\nandbptmorbpdmreaderlogged.Theerrormessageshouldcontaintheactualerror\nthatthe bptmorthe bpdmreaderreports.\nSeetheNetBackupTroubleshootingGuideforinformationontheerrorthatthe\nbptmorthe bpdmreaderreports.Themediamaynotbepresentorisdefectiveor\nthedrivethatwasusedforreadingthemediaisdefective.Iftheproblempersists,\ncontactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "610": { + "code": 610, + "desc": "endpointterminatedwithanerror", + "first_action": "ReviewtheerrorsintheNetBackuperrorlogthatthe", + "full_action": "ReviewtheerrorsintheNetBackuperrorlogthatthe\nfollowingprocesseslogged: bpsynthand bptmor bpdm.Refertothedebuglogs\nfortheseprocessesformoreinformation.Theconnectionmayhavebrokendueto\nthefollowing:anerrorconditionthatthebptmorthebpdmprocessdetectsornetwork\nproblemsbetweenthemasterandthemediaserver.Checkthenetworkconnectivity\nbetweenthemasterandthemediaserver.Retrythejobandiftheproblempersists,\ncontactcustomersupport,andsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "611": { + "code": 611, + "desc": "noconnectiontoreader", + "first_action": "Thiserrorshouldnotoccur.Submitaproblemreportalong", + "full_action": "Thiserrorshouldnotoccur.Submitaproblemreportalong\nwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "612": { + "code": 612, + "desc": "cannotsendextentstobpsynth", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "613": { + "code": 613, + "desc": "cannotconnecttoreadmediaserver", + "first_action": "Ensurethatnetworkconnectivityexistsbetweenthemaster", + "full_action": "Ensurethatnetworkconnectivityexistsbetweenthemaster\nserverandthespecifiedmediaserver.ExaminetheNetBackuperrorlogforany\nerrormessagesthatbpsynthlogged.Formoreinformation,refertothedebuglogs\nforbpsynthonthemasterserverandbpcdandbptmorbpdmonthemediaserver.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "614": { + "code": 614, + "desc": "cannotstartreaderonthemediaserver", + "first_action": "ExaminetheNetBackuperrorlogforanyerrorsthatbpsynthlogged.Formore", + "full_action": "Dothefollowing,asappropriate:\n■ ExaminetheNetBackuperrorlogforanyerrorsthatbpsynthlogged.Formore\ninformation,refertothefollowingdebuglogs:forbpsynthonthemasterserver\nandforbpcdandbptmorbpdmonthemediaserver.Ensurethatthebptmorthe\nbpdmbinariesonthemediaserverareexecutableandarenotcorrupt.Try\nrunningbptmorbpdmcommandslocallyonthemediaservertoensurethatthe\nbinaryisexecutableandnotcorrupt.Forinstance,youcanrunthefollowing\ncommand\n/bp/bin/bptm -count -rn 0 -rt 8\nwhererobotnumberis0andtherobottypeis8.Therobottypethatcorresponds\ntotherobotnumbercanbetakenfromthecommandlinethatisloggedinthe\ndebuglogfor bptm.Thiscommanddisplaysthecountsfortheup,shared,and\nassigneddrivesintherobot.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "615": { + "code": 615, + "desc": "internalerror615", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "616": { + "code": 616, + "desc": "internalerror616", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "617": { + "code": 617, + "desc": "nodrivesavailabletostartthereaderprocess", + "first_action": "Ensurethatsufficientdrivesareavailablebeforeyou", + "full_action": "Ensurethatsufficientdrivesareavailablebeforeyou\nrestartthejob." + }, + "618": { + "code": 618, + "desc": "internalerror618", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "619": { + "code": 619, + "desc": "internalerror619 297NetBackupstatuscodes NetBackup status codes", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "620": { + "code": 620, + "desc": "internalerror620", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "621": { + "code": 621, + "desc": "unabletoconnectto bpcoord", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "622": { + "code": 622, + "desc": "connectiontothepeerprocessdoesnotexist", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "623": { + "code": 623, + "desc": "executionofacommandinaforkedprocessfailed", + "first_action": "Retrythejobandiftheproblempersists,contactcustomer", + "full_action": "Retrythejobandiftheproblempersists,contactcustomer\nsupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "624": { + "code": 624, + "desc": "unabletosendastartcommandtoareaderorawriterprocessonmedia server", + "first_action": "Ensurethatnetworkconnectivityexistsbetweenthemaster", + "full_action": "Ensurethatnetworkconnectivityexistsbetweenthemaster\nandthemediaserver.LookforadditionalerrormessagesintheNetBackuperror\nlog.Moredetailedinformationispresentinthedebuglogsforbpsynth(onmaster\nserver)and bptmor bpdmonthemediaserver.Iftheproblempersists,contact\ncustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "625": { + "code": 625, + "desc": "datamarshallingerror", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "626": { + "code": 626, + "desc": "dataun-marshallingerror", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "627": { + "code": 627, + "desc": "unexpectedmessagereceivedfrombpsynth", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "628": { + "code": 628, + "desc": "insufficientdatareceived", + "first_action": "Ifthiserrorcausesthe bpsynthbinarytohangor", + "full_action": "Ifthiserrorcausesthe bpsynthbinarytohangor\nmalfunction,contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "629": { + "code": 629, + "desc": "nomessagewasreceivedfrombptm", + "first_action": "Lookforadditionalerrormessagesinthefollowinglogs:", + "full_action": "Lookforadditionalerrormessagesinthefollowinglogs:\ntheNetBackuperrorlogandthedebuglogsforbpsynthonthemasterserverand\nbptmonthemediaserver.Asystemcondition(insufficientmemory,filesystemfull,\ninsufficientswapspace)onthemediaservermaypreventthe bptmprocessfrom\nsendingtheresponse.Verifythenetworkconnectivitybetweenthemasterandthe\nmediaserver.Ifnoexplanationisfoundforthefailureandtheproblempersists,\ncontactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "630": { + "code": 630, + "desc": "unexpectedmessagewasreceivedfrom bptm", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "631": { + "code": 631, + "desc": "receivedanerrorfrombptmrequesttosuspendmedia", + "first_action": "Examinethe bptmdebuglogformoreinformationonthe", + "full_action": "Examinethe bptmdebuglogformoreinformationonthe\nreasonforthesuspendfailure.Thebpsynthprocessignoresthiserrorandcontinues\ntoprocess.Ithasthepotentialtofaillaterifthemediawiththeimagestoberead\ngetsassignedtoanotherbackuporrestorejob.Ifthesyntheticbackupjobfails,fix\ntheconditionthatleadtothesuspendfailureandretrythejob." + }, + "632": { + "code": 632, + "desc": "receivedanerrorfrombptmrequesttoun-suspendmedia", + "first_action": "Lookatthedebuglogforthebptmprocessonthemedia", + "full_action": "Lookatthedebuglogforthebptmprocessonthemedia\nserverforanexplanationoftheun-suspendfailureandthemediaID.Tryto\nun-suspendthetapemanuallybyusingthe bpmediacommand." + }, + "633": { + "code": 633, + "desc": "unabletolistenandregisterservicebyvnetd", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "634": { + "code": 634, + "desc": "nodrivesavailabletostartthewriterprocess", + "first_action": "Ensurethatthetargetstorageunitthatisconfiguredfor", + "full_action": "Ensurethatthetargetstorageunitthatisconfiguredfor\nthesyntheticbackupschedulehasanavailabledrivetowritethesyntheticbackup\nimage." + }, + "635": { + "code": 635, + "desc": "unabletoregisterhandlewiththereactor", + "first_action": "ExamineNetBackuperrorlogforanyerrorsthatwere", + "full_action": "ExamineNetBackuperrorlogforanyerrorsthatwere\nloggedforthejob.Refertothedebuglogsforbpsynthformoreinformation.Retry\nthesyntheticbackupjob.Iftheproblempersists,contactcustomersupportand\nsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "636": { + "code": 636, + "desc": "readfrominputsocketfailed", + "first_action": "Thebpsynthprocessencounteredanerrorwhilereading", + "full_action": "Thebpsynthprocessencounteredanerrorwhilereading\nfromaninputsocket.Thesocketmaybebetween bpsynthand bptmor bpdm.\nTheerrnothatwasloggedtotheNetBackuperrorlogindicatesthereasonforthe\nfailure.Formoreinformation,refertothefollowing:thedebuglogfor bpsynth(on\nthemasterserver)andforthe bptmorthe bpdmreaderorwriterprocesses(onthe\nmediaserver).Checkthenetworkconnectivitybetweenthemasterandthemedia\nserver.Rerunthesyntheticbackupjob.Iftheproblempersists,contactcustomer\nsupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "637": { + "code": 637, + "desc": "writeonoutputsocketfailed", + "first_action": "The bpsynthprocessencounteredanerrorwhilewriting", + "full_action": "The bpsynthprocessencounteredanerrorwhilewriting\ntoanoutputsocket.Thesocketisbetween bpsynthand bptmor bpdm.\nTheerrnothatloggedtotheNetBackuperrorlogindicatesthereasonforthefailure.\nFormoreinformation,refertothefollowing:thedebuglogfor bpsynth(onthe\nmasterserver)andforthebptmorthebpdmreaderorwriterprocess(onthemedia\nserver).Checktheconnectivitybetweenthemasterandthemediaserver.Retry\nthesyntheticbackupjob.Iftheproblempersists,contactcustomersupportand\nsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "638": { + "code": 638, + "desc": "invalidargumentsspecified", + "first_action": "help)forthecorrectargumentspecification.Ifthesyntheticbackupjobwasstarted", + "full_action": "Refertothebpsynthcommandlinearguments(byusing\n-help)forthecorrectargumentspecification.Ifthesyntheticbackupjobwasstarted\nmanuallybythecommandline,correcttheargumentsto bpsynthandrerunthe\njob.Ifthesyntheticbackupjobwasscheduledorstartedwiththeconsole,ensure\nthatthe bpsynthandthe nbjmbinariesmatchtheinstalledNetBackupversion." + }, + "639": { + "code": 639, + "desc": "specifiedpolicydoesnotexist", + "first_action": "Thesyntheticbackupjobwasscheduledorstartedbyusingthe NetBackup", + "full_action": "If bpsynthisinitiatedwiththecommandline,rerunthe\ncommandforanexistingpolicy.Iftheproblempersistsafteryouverifythefollowing,\ncontactcustomersupportandsendtheappropriatelogs:\n■ Thesyntheticbackupjobwasscheduledorstartedbyusingthe NetBackup\nAdministration Console(manualstart).\n■ Thepolicyexistsinthe bppllistcommandconfiguration.\n■ Checkthelogsfor nbjm,whichusesunifiedlogging(OID117).\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "640": { + "code": 640, + "desc": "specifiedschedulewasnotfound", + "first_action": "Ifthecommandlineinitiated bpsynth,dothefollowing:", + "full_action": "Ifthecommandlineinitiated bpsynth,dothefollowing:\nrerunthecommandwiththecorrectsyntheticschedulelabeldefinedinthepolicy\nofthesyntheticbackupjobtoberun.Ifthesyntheticbackupjobwasscheduledor\nstartedwiththe NetBackup Administration Console,defineanewschedulein\nthepolicyandretrythejob.Iftheproblempersists,contactcustomersupportand\nsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "641": { + "code": 641, + "desc": "invalidmediatypespecifiedinthestorageunit", + "first_action": "Ensurethatthetargetstorageunitthatwasconfigured", + "full_action": "Ensurethatthetargetstorageunitthatwasconfigured\nforsyntheticbackupisadisk,diskstaging,orMediaManagertype(notNDMP\ntype).Rerunsyntheticbackupwiththeappropriatestorageunit." + }, + "642": { + "code": 642, + "desc": "duplicatebackupimageswerefound", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "643": { + "code": 643, + "desc": "unexpectedmessagereceivedfrom bpcoord", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "644": { + "code": 644, + "desc": "extentdirectivecontainedanunknownmediaID", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "645": { + "code": 645, + "desc": "unabletostartthewriteronthemediaserver", + "first_action": "ExaminetheNetBackuperrorlogforanymessagesthatbpsynthlogged.Formore", + "full_action": "ExaminetheNetBackuperrorlogforanymessagesthatbpsynthlogged.Formore\ninformation,refertothefollowing:thedebuglogsforbpsynthonthemasterserver\nand bpcdand bptmor bpdmonthemediaserver.Ensurethatthe bptmorthe bpdm\nbinariesonthemediaserverareexecutableandarenotcorrupt.Trytorunthe\nbptmorthe bpdmcommandslocallyonthemediaservertoensurethatthebinary\nisexecutableandnotcorrupt.Forinstance,youcanrunthefollowingcommand:\ninstall_path/netbackup/bin/bptm -count -rn 0 -rt 8\nwhererobotnumberis0androbottypeis8.Therobottypethatcorrespondsto\ntherobotnumbercanbetakenfromthecommandlinethatisloggedinthedebug\nlogfor bptm.Thiscommanddisplaysthecountsfortheup,shared,andassigned\ndrivesintherobot.Incasethesyntheticimageistobewrittentoadiskstorage\nunit,verifythe bpdmbinarybyrunningthefollowingcommand:\ninstall_path/netbackup/bin/bpdm\nItshouldprintthefollowing:\nbpdm: media manager operation not specified\nRetrythesyntheticbackupjob.Iftheproblempersists,contactcustomersupport\nandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "646": { + "code": 646, + "desc": "unabletogettheaddressofthelocallistensocket", + "first_action": "Rerunthesyntheticbackupjob.Iftheproblempersists,", + "full_action": "Rerunthesyntheticbackupjob.Iftheproblempersists,\ncontactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "647": { + "code": 647, + "desc": "validationofsyntheticimagefailed", + "first_action": "Thiserrormayindicateaprobleminthesyntheticbackup", + "full_action": "Thiserrormayindicateaprobleminthesyntheticbackup\nprocess.ExaminetheNetBackuperrorlogforanymessagesthatthefollowing\nprocesseslogged: bpsynthand bptmor bpdm.Lookatthedebuglogsforthese\nprocessesforadditionalinformation.Ifyoucannotresolvetheproblem,contact\ncustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "648": { + "code": 648, + "desc": "unabletosendextentmessagetoBPXM", + "first_action": "Thiserrorindicatesacommunicationproblembetween", + "full_action": "Thiserrorindicatesacommunicationproblembetween\nbpsynthandthebptmorthebpdmreaderprocessonthemediaserver.Ensurethat\nthemediaserverisaccessibleandthatthebptmorthebpdmprocessisrunningon\nthemediaserver.ExaminetheNetBackuperrorlogforanyerrorsthatthefollowing\nlogged: bpsynth(onthemasterserver)andthe bptmorthe bpdmreaderprocess\n(onthemediaserver).Examinethedebuglogsfor bpsynthand bptmor bpdmfor\nadditionalinformation.Rerunthesyntheticbackupjob.Iftheproblempersists,\ncontactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "649": { + "code": 649, + "desc": "unexpectedmessagereceivedfromBPXM", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "650": { + "code": 650, + "desc": "unabletosendextentmessageto bpcoord", + "first_action": "Submitaproblemreportalongwiththeappropriatelogs.", + "full_action": "Submitaproblemreportalongwiththeappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "651": { + "code": 651, + "desc": "unabletoissuethedatabasequeryforpolicy", + "first_action": "Thiserrorindicatesacommunicationproblembetween", + "full_action": "Thiserrorindicatesacommunicationproblembetween\nbpsynthand bpdbm.Ensurethat bpdbmisrunningandthe bpdbmbinarymatches\ntheinstalledNetBackupversion.ExaminetheNetBackuperrorlogforanyerrors\nthat bpdbmand bpsynthlogged.Examinethedebuglogsfor bpsynthand bpdbm\nforadditionalinformation.Restartthe bpdbmprocess(onUNIX)ortheNetBackup\nDatabaseManagerService(onWindows)andrerunthesyntheticbackupjob.If\ntheproblempersists,contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "652": { + "code": 652, + "desc": "unabletoissuethedatabasequeryforpolicyinformation", + "first_action": "Thiserrorindicatesacommunicationproblembetween", + "full_action": "Thiserrorindicatesacommunicationproblembetween\nbpsynthand bpdbm.Ensurethat bpdbmisrunningandthe bpdbmbinarymatches\ntheinstalledNetBackupversion.ExaminetheNetBackuperrorlogforanyerrors\nthat bpdbmand bpsynthlogged.Examinethedebuglogsfor bpsynthand bpdbm\nforadditionalinformation.Restartthe bpdbmprocess(onUNIX)ortheNetBackup\nDatabaseManagerService(onWindows)andrerunthesyntheticbackupjob.If\ntheproblempersists,contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "653": { + "code": 653, + "desc": "unabletosendamessageto bpccord", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "654": { + "code": 654, + "desc": "internalerror654", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "655": { + "code": 655, + "desc": "notargetstorageunitwasspecifiedbycommandline", + "first_action": "Rerun bpsynthwiththetargetstorageunitspecifiedby", + "full_action": "Rerun bpsynthwiththetargetstorageunitspecifiedby\nthe-Soption." + }, + "656": { + "code": 656, + "desc": "unabletosendstartsynthmessageto bpcoord", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "657": { + "code": 657, + "desc": "unabletoacceptconnectionfromthereader", + "first_action": "ExaminetheNetBackuperrorlogforanyerrorsthat", + "full_action": "ExaminetheNetBackuperrorlogforanyerrorsthat\nbpsynthand bptmorthebpdmreaderprocesslogged.Themessagethatbpsynth\nloggedincludestheerror(errno)reportedbythesystemcall.Refertothedebug\nlogsforbpsynthonthemasterserverandbptmorthebpdmprocessonthemedia\nserversformoreinformation.Ensurethatnetworkconnectivityexistsbetweenthe\nmasterandthemediaservers.Iftheproblempersists,contactcustomersupport\nandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "658": { + "code": 658, + "desc": "unabletoacceptconnectionfromthewriter", + "first_action": "ExaminetheNetBackuperrorlogforanyerrorsthat", + "full_action": "ExaminetheNetBackuperrorlogforanyerrorsthat\nbpsynthandthebptmorthebpdmwriterprocesslogged.Themessagethatbpsynth\nloggedincludestheerror(errno)reportedbythesystemcall.Alsorefertothe\ndebuglogsforbpsynthonthemasterserverandbptmorthebpdmprocessonthe\nmediaserverformoreinformation.Ensurethatnetworkconnectivityexistsbetween\nthemasterandthemediaservers.Iftheproblempersists,contactcustomersupport\nandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "659": { + "code": 659, + "desc": "unabletosendamessagetothewriterchildprocess", + "first_action": "ExaminetheNetBackuperrorlogforanyerrorsthat", + "full_action": "ExaminetheNetBackuperrorlogforanyerrorsthat\nbpsynthandthebptmorthebpdmwriterprocesslogged.Refertothefollowingfor\nmoreinformation:thedebuglogsfor bpsynthonthemasterserverandthe bptm\northe bpdmprocessonthemediaserver.Ensurethatnetworkconnectivityexists\nbetweenthemasterandthemediaservers.Iftheproblempersists,contactcustomer\nsupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "660": { + "code": 660, + "desc": "asyntheticbackuprequestformediaresourcesfailed", + "first_action": "Createlogsasexplainedinthefollowingtopic:", + "full_action": "Createlogsasexplainedinthefollowingtopic:\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide.\nRerunthejobandsendthelogstocustomersupport." + }, + "661": { + "code": 661, + "desc": "unabletosendexitmessagetotheBPXMreader", + "first_action": "Checkthenetworkconnectivitybetweenthemasterand", + "full_action": "Checkthenetworkconnectivitybetweenthemasterand\nthemediaserver.ExaminetheNetBackuperrorlogforanyerrorsthat bpsynth\nandbptmorthebpdmreaderprocesslogged.Examinethedebuglogsforbpsynth\nonthemasterserverand bptmorthe bpdmreaderprocessonthemediaservers\nformoredetailedinformation.Iftheproblempersists,contactcustomersupportand\nprovidetheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "662": { + "code": 662, + "desc": "unknownimagereferencedinthesynthcontextmessagefromBPXM", + "first_action": "Contactcustomersupportandprovidetheappropriate", + "full_action": "Contactcustomersupportandprovidetheappropriate\nlogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "663": { + "code": 663, + "desc": "imagedoesnothaveafragmentmap", + "first_action": "Contactcustomersupportandprovidetheappropriate", + "full_action": "Contactcustomersupportandprovidetheappropriate\nlogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "664": { + "code": 664, + "desc": "zeroextentsinthesyntheticimage,cannotproceed", + "first_action": "Contactcustomersupportandprovidetheappropriate", + "full_action": "Contactcustomersupportandprovidetheappropriate\nlogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "665": { + "code": 665, + "desc": "terminationrequestedby bpcoord", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "667": { + "code": 667, + "desc": "unabletoopenpipebetweenbpsynthandbpcoord", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "668": { + "code": 668, + "desc": "pipefgetscallfrombpcoordfailed", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "669": { + "code": 669, + "desc": "bpcoordstartupvalidationfailure", + "first_action": "Contactcustomersupportandsendtheappropriatelogs.", + "full_action": "Contactcustomersupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "670": { + "code": 670, + "desc": "sendbufferisfull", + "first_action": "Contactcustomersupportandprovidetheappropriate", + "full_action": "Contactcustomersupportandprovidetheappropriate\nlogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable.\nSee\"Logstoaccompanyproblemreportsforsyntheticbackups\"intheNetBackup\nLoggingReferenceGuide." + }, + "671": { + "code": 671, + "desc": "queryforlistofcomponentimagesfailed", + "first_action": "Runanon-syntheticbackup(eitheranewfullornew", + "full_action": "Runanon-syntheticbackup(eitheranewfullornew\ncumulative),dependingonthetypeofbackupthatfailed." + }, + "800": { + "code": 800, + "desc": "resourcerequestfailed", + "first_action": "LocatetheEMMreasonstring,correcttheproblem,and", + "full_action": "LocatetheEMMreasonstring,correcttheproblem,and\nrerunthejob.\nSomegenericEMMreasonstrings(suchas Disk volume is down)mayrequire\ngeneratingsomereportstodeterminethecauseofthefailure.Generatethereport\nbyusingeither bperrororvariouslogentryreports,suchas Reports > Disk\nReports > Disk Logsinthe NetBackup Administration Console." + }, + "801": { + "code": 801, + "desc": "JMinternalerror", + "first_action": "UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm", + "full_action": "Iftheproblempersists,submitareportwiththefollowing\nitems.\n■ UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm\n(117), nbrb(118),andPBX(103).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Legacylogs:\n■ OntheNetBackupmasterserverforbpbrm, bpjobd, bpcompatd, bpdbm,\nand nbproxy\n■ Onthemediaserverfor bpcd, bpbrm,and bptmor bpdm\n■ Ontheclientfor bpcdand bpbkar\nLegacylogsareinsubdirectoriesunder/usr/openv/netbackup/logs/(UNIX)\nor install_path\\NetBackup\\logs\\(Windows).Ifthedirectoriesdonotexist,\ncreatedirectoriesforeachoftheseprocessesandrerunthejob.\n■ Contentsof /usr/openv/db/jobs/trylogs(UNIX)or\ninstall_path\\NetBackup\\db\\jobs\\trylogs(Windows).\n■ bpdbjobsoutput:run bpdbjobstoobtainthestateandstatusofalljobs." + }, + "802": { + "code": 802, + "desc": "JMinternalprotocolerror", + "first_action": "UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm", + "full_action": "EnsurethattheNetBackupsoftwareonthemasterand\nthemediaserverisfromanofficialNetBackuprelease.\nIftheproblempersists,submitareportwiththefollowingitems.\n■ UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm\n(117), nbrb(118),andPBX(103).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Legacylogs:\n■ OntheNetBackupmasterserverforbpbrm, bpjobd, bpcompatd, bpdbm,\nand nbproxy\n■ Onthemediaserverfor bpcd, bpbrm,and bptmor bpdm\n■ Ontheclientfor bpcdand bpbkar\nLegacylogsareinsubdirectoriesunder/usr/openv/netbackup/logs/(UNIX)\nor install_path\\NetBackup\\logs\\(Windows).Ifthedirectoriesdonotexist,\ncreatedirectoriesforeachoftheseprocessesandrerunthejob.\n■ Contentsof /usr/openv/db/jobs/trylogs(UNIX)or\ninstall_path\\NetBackup\\db\\jobs\\trylogs(Windows).\n■ bpdbjobsoutput:run bpdbjobstoobtainthestateandstatusofalljobs." + }, + "803": { + "code": 803, + "desc": "JMterminating", + "first_action": "UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm", + "full_action": "If nbjmwasnotterminatedexplicitly(byenteringthe\n/usr/openv/netbackup/bin/bp.kill_allcommandonUNIXor\ninstall_path\\NetBackup\\bin\\bpdownonWindows),submitareportwiththe\nfollowingitems.\n■ UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm\n(117), nbrb(118),andPBX(103).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Legacylogs:\n■ OntheNetBackupmasterserverforbpbrm, bpjobd, bpcompatd, bpdbm,\nand nbproxy\n■ Onthemediaserverfor bpcd, bpbrm,and bptmor bpdm\n■ Ontheclientfor bpcdand bpbkar\nLegacylogsareinsubdirectoriesunder/usr/openv/netbackup/logs/(UNIX)\nor install_path\\NetBackup\\logs\\(Windows).Ifthedirectoriesdonotexist,\ncreatedirectoriesforeachoftheseprocessesandrerunthejob.\n■ Contentsof /usr/openv/db/jobs/trylogs(UNIX)or\ninstall_path\\NetBackup\\db\\jobs\\trylogs(Windows).\n■ bpdbjobsoutput:run bpdbjobstoobtainthestateandstatusofalljobs." + }, + "805": { + "code": 805, + "desc": "Invalidjobid", + "first_action": "UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm", + "full_action": "Therequestedoperationmayrefertoajobthatnolongerexistsorisnotknownto\nnbjm.OrthejobIDisinvalid(lessthanorequalto0).Ensurethatthecommand\nusedtostartthejobdidnotspecifyajobIDalreadyinusebyanotherjob.\nIftheproblempersists,submitareportwiththefollowingitems.\n■ UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm\n(117), nbrb(118),andPBX(103).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Legacylogs:\n■ OntheNetBackupmasterserverforbpbrm,bpjobd,bpcompatd,bpdbm,and\nnbproxy\n■ Onthemediaserverfor bpcd, bpbrm,and bptmor bpdm\n■ Ontheclientfor bpcdand bpbkar\nLegacylogsareinsubdirectoriesunder/usr/openv/netbackup/logs/(UNIX)\nor install_path\\NetBackup\\logs\\(Windows).Ifthedirectoriesdonotexist,\nyoumustcreatedirectoriesforeachoftheseprocessesandrerunthejob.\n■ Contentsof /usr/openv/db/jobs/trylogs(UNIX)or\ninstall_path\\NetBackup\\db\\jobs\\trylogs(Windows).\n■ bpdbjobsoutput:runbpdbjobstoobtainthestateandstatusofalljobs." + }, + "806": { + "code": 806, + "desc": "thismpxgroupisunjoinable", + "first_action": "Ifthefailedjobisscheduledandtheretrycountallowsit,", + "full_action": "Ifthefailedjobisscheduledandtheretrycountallowsit,\nnbpemsubmitsthejobagain.Ifthefailedjobwasinitiatedmanually,submititagain." + }, + "807": { + "code": 807, + "desc": "notexternalized", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "811": { + "code": 811, + "desc": "failedtocommunicatewithresourcerequester", + "first_action": "Verifytheconnectivitybetweenthemasterandthemediaserver.", + "full_action": "Dothefollowing,asappropriate:\n■ Verifytheconnectivitybetweenthemasterandthemediaserver.\n■ VerifythePrivateBranchExchange(PBX)configurationandpermissions.More\ninformationonPBXisavailable.\nSee\"ResolvingPBXproblems\"intheNetBackupTroubleshootingGuide." + }, + "812": { + "code": 812, + "desc": "failedtocommunicatewithResourceBroker", + "first_action": "VerifytheconnectivitybetweenthemasterserverandtheEMMserver.", + "full_action": "Dothefollowing,asappropriate:\n■ VerifytheconnectivitybetweenthemasterserverandtheEMMserver.\n■ VerifythePrivateBranchExchange(PBX)configurationandpermissions.More\ninformationonPBXisavailable.\nSee\"ResolvingPBXproblems\"intheNetBackupTroubleshootingGuide." + }, + "813": { + "code": 813, + "desc": "duplicatereferencestringspecified", + "first_action": "Chooseauniquenamethatisnotalreadyinuse.", + "full_action": "Chooseauniquenamethatisnotalreadyinuse." + }, + "818": { + "code": 818, + "desc": "retentionlevelmismatch", + "first_action": "ContactCohesityTechnicalSupportandproviderelevant", + "full_action": "ContactCohesityTechnicalSupportandproviderelevant\nsupportingmaterials." + }, + "819": { + "code": 819, + "desc": "unabletocommunicatewithJMproxy", + "first_action": "RestarttheJobManager.Iftheconditionpersists,please", + "full_action": "RestarttheJobManager.Iftheconditionpersists,please\ncontactNetBackupSupportandproviderelevantsupportingmaterials." + }, + "823": { + "code": 823, + "desc": "noBRMCommtojoin", + "first_action": "UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm", + "full_action": "Submitareportwiththefollowingitems.\n■ UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm\n(117), nbrb(118),andPBX(103).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Thefollowinglegacylogs:\n■ OntheNetBackupmasterserverforbpbrm,bpjobd,bpcompatd,bpdbm,and\nnbproxy\n■ Onthemediaserverfor bpcd, bpbrm,and bptmor bpdm\n■ Ontheclientfor bpcdand bpbkar\nLegacylogsareinsubdirectoriesunder/usr/openv/netbackup/logs/(UNIX)\nor install_path\\NetBackup\\logs\\(Windows).Ifthedirectoriesdonotexist,\ncreatedirectoriesforeachoftheseprocessesandrerunthejob.\n■ Contentsof /usr/openv/db/jobs/trylogs(UNIX)or\ninstall_path\\NetBackup\\db\\jobs\\trylogs(Windows).\n■ bpdbjobsoutput:run bpdbjobstoobtainthestateandstatusofalljobs." + }, + "830": { + "code": 830, + "desc": "drive(s)unavailableordown", + "first_action": "Makesurethatthedrivesanddrivepathsareupandcorrectforthemediathat", + "full_action": "Dothefollowing:\n■ Makesurethatthedrivesanddrivepathsareupandcorrectforthemediathat\nyouconfigure.\n■ Verifythat ltidisrunningontherequiredmediaserver,andthatthemedia\nserverisactivefortape.\n■ Usethedevicemonitortostartupthedrivespathsiftheyaredown.\n■ Ifthedrivesaredownedagain,cleanthedrives." + }, + "831": { + "code": 831, + "desc": "imagehasbeenvalidated", + "first_action": "Nocorrectiveactionisrequired.", + "full_action": "Nocorrectiveactionisrequired." + }, + "832": { + "code": 832, + "desc": "failedtowritediscoverdatatoafile", + "first_action": "Makesurethatthefilesystemisnotfull.", + "full_action": "Makesurethatthefilesystemisnotfull." + }, + "833": { + "code": 833, + "desc": "errorparsingdiscoveredXMLdata", + "first_action": "UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm", + "full_action": "Submitareportwiththefollowingitems:\n■ UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm\n(117), nbrb(118),andPBX(103).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Thefollowinglegacylogs:\n■ OntheNetBackupmasterserverforbpbrm,bpjobd,bpcompatd,bpdbm,and\nnbproxy\n■ Onthemediaserverfor bpcd, bpbrm,and bptmor bpdm\n■ Ontheclientfor bpcdand bpbkar\nLegacylogsareinsubdirectoriesunder/usr/openv/netbackup/logs/(UNIX)\nor install_path\\NetBackup\\logs\\(Windows).Ifthedirectoriesdonotexist,\ncreatedirectoriesforeachoftheseprocessesandrerunthejob.\n■ Contentsof /usr/openv/db/jobs/trylogs(UNIX)or\ninstall_path\\NetBackup\\db\\jobs\\trylogs(Windows).\n■ bpdbjobsoutput:run bpdbjobstoobtainthestateandstatusofalljobs." + }, + "859": { + "code": 859, + "desc": "Exceededmaximumnumberofretries,unabletodeactivatedeployment host.", + "first_action": "Retrythedeploymentjobonthetargethost.", + "full_action": "Retrythedeploymentjobonthetargethost." + }, + "860": { + "code": 860, + "desc": "Exceededmaximumnumberofretries,unabletoactivatedeployment host.", + "first_action": "activate_host -h hostnametoactivatethehost.", + "full_action": "Waituntilthehostisactive,orrun vmoprcmd\n-activate_host -h hostnametoactivatethehost." + }, + "861": { + "code": 861, + "desc": "Theentryforexclude_file_listparameterinthejob paramfileisnot present.", + "first_action": "Retrythebackupjobagain.Iftheissuepersists,update", + "full_action": "Retrythebackupjobagain.Iftheissuepersists,update\nthebackuppolicytoreconfiguretheexcludeselections." + }, + "900": { + "code": 900, + "desc": "retrynbrbrequestlater", + "first_action": "Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Ifnecessary,setgloballoggingtoahigherlevelbyusing Host Properties >\nMaster Server > Properties > Logging.Retrytheoperationandexaminethe\nnbrblogs." + }, + "901": { + "code": 901, + "desc": "RBinternalerror", + "first_action": "Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Ifnecessary,setgloballoggingtoahigherlevel,byusing Host Properties >\nMaster Server > Properties > Logging.Retrytheoperationandexaminethe\nnbrblogs." + }, + "902": { + "code": 902, + "desc": "RBinvalidargument", + "first_action": "Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Ifnecessary,setgloballoggingtoahigherlevel,byusing Host Properties >\nMaster Server > Properties > Logging.Retrytheoperationandexaminethe\nnbrblogs." + }, + "903": { + "code": 903, + "desc": "RBcommunicationerror", + "first_action": "Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Ifnecessary,setgloballoggingtoahigherlevel,byusing Host Properties >\nMaster Server > Properties > Logging.Retrytheoperationandexaminethe\nnbrblogs." + }, + "904": { + "code": 904, + "desc": "RBmaxreallocationtriesexceeded", + "first_action": "Fordetailedinformation,examinetheunifiedloggingfiles", + "full_action": "Fordetailedinformation,examinetheunifiedloggingfiles\nontheNetBackupserverforthe nbrbservice(originatorID118)andfor nbemm\n(originatorID111).Allunifiedloggingiswrittento /usr/openv/logs(UNIX)or\ninstall_path\\NetBackup\\logs(Windows).Alsoexaminethelegacy bptmlog." + }, + "905": { + "code": 905, + "desc": "RBmediaservermismatch", + "first_action": "Configurethebackupschedulewithastorageunitorstorageunitgroupsthat", + "full_action": "Dothefollowing,asappropriate:\n■ Configurethebackupschedulewithastorageunitorstorageunitgroupsthat\ncanberunonthesamemediaserver.\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows)." + }, + "906": { + "code": 906, + "desc": "RBoperatordeniedmountrequest 328NetBackupstatuscodes NetBackup status codes", + "first_action": "Determinethecauseofthemountrequestdenialandretrythejob.", + "full_action": "Dothefollowing,asappropriate:\n■ Determinethecauseofthemountrequestdenialandretrythejob.\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows)." + }, + "907": { + "code": 907, + "desc": "RBusercanceledresourcerequest", + "first_action": "Determinetheactionthatresultedincancelationoftheresourcerequest.", + "full_action": "Dothefollowing,asappropriate:\n■ Determinetheactionthatresultedincancelationoftheresourcerequest.\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows)." + }, + "908": { + "code": 908, + "desc": "RBwasreset", + "first_action": "Determinetheactionthatreset nbrbresourcesandthe nbemmdatabase.", + "full_action": "Dothefollowing,asappropriate:\n■ Determinetheactionthatreset nbrbresourcesandthe nbemmdatabase.\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows)." + }, + "912": { + "code": 912, + "desc": "RBdiskvolumemountfailed", + "first_action": "Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ Fordetailedinformation,examinetheunifiedloggingfilesontheNetBackup\nserverforthe nbrbservice(originatorID118).Unifiedloggingiswrittento\n/usr/openv/logs(UNIX)or install_path\\NetBackup\\logs(Windows).\n■ Ifnecessary,setgloballoggingtoahigherlevel: Host Properties > Master\nServer > Properties > Logging.Retrytheoperationandexaminethe nbrb\nlogs." + }, + "914": { + "code": 914, + "desc": "RBmediareservationnotfound", + "first_action": "ExaminetheunifiedloggingfilesontheNetBackupserverforthe nbrbservice", + "full_action": "Dothefollowing,asappropriate:\n■ ExaminetheunifiedloggingfilesontheNetBackupserverforthe nbrbservice\n(originatorID118).Unifiedloggingiswrittento /usr/openv/logs(UNIX)orto\ninstall_path\\NetBackup\\logs(Windows).\n■ Ifnecessary,setgloballoggingtoahigherlevel: Host Properties > Master\nServer > Properties > Logging.Retrytheoperationandexaminethe nbrb\nlogs." + }, + "915": { + "code": 915, + "desc": "RBdiskvolumemountmustretry 330NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythatprocessesarenotinthediskvolumemountdirectories,whichprevents", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatprocessesarenotinthediskvolumemountdirectories,whichprevents\nthemfrombeingunmounted.Iftheproblempersists,restartNetBackuponthe\nmediaserver." + }, + "916": { + "code": 916, + "desc": "Resourcerequesttimedout", + "first_action": "Distributethescheduledjobstarttimesoverawiderperiod", + "full_action": "Distributethescheduledjobstarttimesoverawiderperiod\noftime." + }, + "917": { + "code": 917, + "desc": "RBmultiplexinggroupnotfound", + "first_action": "Restart nbjmand nbrb.Iftheproblempersists,writea", + "full_action": "Restart nbjmand nbrb.Iftheproblempersists,writea\nproblemreportwiththeappropriatelogsincludingthe nbjmand nbrblogs." + }, + "918": { + "code": 918, + "desc": "RBdoesnothaveamultiplexinggroupthatusesthismediaIDordrive name 331NetBackupstatuscodes NetBackup status codes", + "first_action": "Thenbrbutilcommandmaycausethiserror.Rerunthe", + "full_action": "Thenbrbutilcommandmaycausethiserror.Rerunthe\ncommandwithanallocatedmediaIDordrive.Also,thiserrormaybeinternal.If\ntheproblempersists,writeaproblemreportwiththeappropriatelogsincluding\nnbjmand nbrb." + }, + "925": { + "code": 925, + "desc": "BackuphostpoolnameisnotprovidedintheResourceBrokerrequest.", + "first_action": "Ensurethatthebackuphostpoolisconfiguredinthe", + "full_action": "Ensurethatthebackuphostpoolisconfiguredinthe\nbackuppolicy." + }, + "927": { + "code": 927, + "desc": "Nobackuphostfromconfiguredbackuphostpoolisavailableforjob execution.", + "first_action": "EnsureallNetBackupservicesareupandrunningon", + "full_action": "EnsureallNetBackupservicesareupandrunningon\nbackuphost.Iftheservicesarealreadyrunning,thenthebackuphostisrunning\natfullcapacityfordynamicstreaming.Youmustwaitfortheactivejobstocomplete." + }, + "928": { + "code": 928, + "desc": "TheNetBackupversionofthebackuphostsandtheconfiguredbackup hostpoolmustbeofthesameversion.", + "first_action": "Ensurethatallbackuphostsinabackuphostpoolare", + "full_action": "Ensurethatallbackuphostsinabackuphostpoolare\nthesameNetBackupversion." + }, + "930": { + "code": 930, + "desc": "Nosupportedmediaserveravailable,inthe All_Media_Server_Pool, asbackuphosttorunthejob.", + "first_action": "Volumebackupfromsnapshotusingmultiplebackuphosts:NetBackup10.4", + "full_action": "ConfirmthatyouhaveaWindowsmediaserverifyou\nbackuptheNASshareswiththeSMBprotocol.ConfirmthatyouhaveaLinux\nmediaserverifyoubackuptheNASshareswiththeNFSprotocol.\nRecommended Action:ForWindowsmediaservers,youmustlogontothe\nNetBackupClientServiceandNetBackuplegacynetworkserviceservicesasa\ndomainuser.\nRecommended Action:EnsurethattheNetBackupmediaserverversionisequal\ntoorhigherthantheminimumrequiredversion,basedontheseparametersofthe\nNASdataprotectionpolicy:\n■ Volumebackupfromsnapshotusingmultiplebackuphosts:NetBackup10.4\n■ VCTenabledindexfromsnapshot:NetBackup10.3\n■ VCTenabledbackupfromsnapshot:NetBackup10.2\n■ Allotherscenarios:NetBackup10.1.1" + }, + "1000": { + "code": 1000, + "desc": "Clientisoffline", + "first_action": "Waituntiltheclientisbroughtonlineormanuallybring", + "full_action": "Waituntiltheclientisbroughtonlineormanuallybring\ntheclientonlinebyusingtheGUIorthebpclientcommandbeforeyousubmitthe\nmanualjob." + }, + "1001": { + "code": 1001, + "desc": "discoverydocumenterror 333NetBackupstatuscodes NetBackup status codes", + "first_action": "UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm", + "full_action": "Submitareportwiththefollowingitems.\n■ UnifiedloggingfilesontheNetBackupserverfornbpem(originatorID116),nbjm\n(117), nbrb(118),andPBX(103).Allunifiedloggingiswrittento\n/usr/openv/logs(UNIXandLinux)or install_path\\NetBackup\\logs\n(Windows).\n■ Thefollowinglegacylogs:\n■ OntheNetBackupmasterserverforbpbrm,bpjobd,bpcompatd,bpdbm,and\nnbproxy\n■ Onthemediaserverfor bpcd, bpbrm,and bptmor bpdm\n■ Ontheclientfor bpcdand bpbkar\nLegacylogsareinsubdirectoriesunder/usr/openv/netbackup/logs/(UNIX\nandLinux)or install_path\\NetBackup\\logs\\(Windows).Ifthedirectories\ndonotexist,createdirectoriesforeachoftheseprocessesandrerunthejob.\n■ Contentsof /usr/openv/db/jobs/trylogs(UNIXandLinux)or\ninstall_path\\NetBackup\\db\\jobs\\trylogs(Windows).\n■ bpdbjobsoutput:run bpdbjobstoobtainthestateandstatusofalljobs." + }, + "1002": { + "code": 1002, + "desc": "Discoverydetectedafailedclient", + "first_action": "Seethejobdetailslogformorespecificinformation.", + "full_action": "Seethejobdetailslogformorespecificinformation." + }, + "1004": { + "code": 1004, + "desc": "FailedtogettheSnapshotManagername.", + "first_action": "CheckiftheNetBackupWebManagementConsole(nbwmc)", + "full_action": "CheckiftheNetBackupWebManagementConsole(nbwmc)\nserviceisupandrunning.Thenstopandrestarttheserviceifnecessary." + }, + "1005": { + "code": 1005, + "desc": "Missingoneormoreoftherequiredpolicyvaluesfor unix_eca_cert_path, unix_eca_trust_store_path,or unix_eca_private_key_path.", + "first_action": "Resetpolicyfields unix_eca_crl_path,", + "full_action": "Resetpolicyfields unix_eca_crl_path,\nunix_eca_crl_check_level,andunix_eca_key_passphrasefileifyouonlyhave\nwindowsclients.Otherwise,setrequiredfields unix_eca_cert_path,\nunix_eca_trust_store_path,and unix_eca_private_key_path." + }, + "1006": { + "code": 1006, + "desc": "Missingoneormoreoftherequiredpolicyvaluesforwin_eca_cert_path, win_eca_trust_store_path,or win_eca_private_key_path.", + "first_action": "Resetpolicyfields win_eca_crl_path,", + "full_action": "Resetpolicyfields win_eca_crl_path,\nwin_eca_crl_check_level,and win_eca_key_passphrasefileifyouonlyhave\nUNIXclients.Otherwise,setrequiredfields win_eca_cert_path,\nwin_eca_trust_store_path,and win_eca_private_key_path." + }, + "1007": { + "code": 1007, + "desc": "Cannotspecifypolicyvaluesfor win_eca_cert_path, win_eca_trust_store_path, win_eca_private_key_path,and win_eca_key_passphrasefilewhenthepolicyvalue win_eca_cert_storeis specified.", + "first_action": "Settherequiredpolicyfield win_eca_crl_check_level", + "full_action": "Settherequiredpolicyfield win_eca_crl_check_level\nandresetpolicyfields win_eca_cert_path, win_eca_trust_store_path,\nwin_eca_private_key_path,and win_eca_key_passphrasefileorresetthe\npolicyfield win_eca_cert_store." + }, + "1008": { + "code": 1008, + "desc": "Missingrequiredfield unix_eca_crl_path.", + "first_action": "Setthepolicyfield unix_eca_crl_pathorchange", + "full_action": "Setthepolicyfield unix_eca_crl_pathorchange\nunix_eca_crl_check_leveltoeither use_cdpor disabled." + }, + "1009": { + "code": 1009, + "desc": "Missingrequiredfield win_eca_crl_path.", + "first_action": "Setthepolicyfield win_eca_crl_pathorchange", + "full_action": "Setthepolicyfield win_eca_crl_pathorchange\nwin_eca_crl_check_leveltoeither use_cdpor disabled." + }, + "1010": { + "code": 1010, + "desc": "Field unix_eca_crl_check_levelmustbe use_pathiffield unix_eca_crl_pathisspecified.", + "first_action": "Setthepolicyfield unix_eca_crl_check_levelto", + "full_action": "Setthepolicyfield unix_eca_crl_check_levelto\nuse_pathorresetthepolicyfield unix_eca_crl_path." + }, + "1011": { + "code": 1011, + "desc": "Field win_eca_crl_check_levelmustbe use_pathiffield win_eca_crl_pathisspecified.", + "first_action": "Setthepolicyfieldwin_eca_crl_check_leveltouse_path", + "full_action": "Setthepolicyfieldwin_eca_crl_check_leveltouse_path\norresetthepolicyfield win_eca_crl_path." + }, + "1012": { + "code": 1012, + "desc": "Missingrequiredfield win_eca_crl_check_level.", + "first_action": "Setthepolicyfield win_eca_crl_check_levelandalso", + "full_action": "Setthepolicyfield win_eca_crl_check_levelandalso\nsetthepolicyfield win_eca_crl_pathif win_eca_crl_check_levelis use_path." + }, + "1013": { + "code": 1013, + "desc": "Invalid deployment_cert_sourcevalue, filemustbespecified.", + "first_action": "Changedeployment_cert_sourcevaluefromcert_store", + "full_action": "Changedeployment_cert_sourcevaluefromcert_store\nto file." + }, + "1014": { + "code": 1014, + "desc": "Invaliddeployment_cert_sourcevalue,cert_storemustbespecified.", + "first_action": "Changethe deployment_cert_sourcevaluefrom file", + "full_action": "Changethe deployment_cert_sourcevaluefrom file\nto cert_store." + }, + "1019": { + "code": 1019, + "desc": "FailedtogetSnapshotManagercapability.", + "first_action": "EnsurethattheNetBackupservice - nbemmisupandrunning.", + "full_action": "Performthefollowing,asappropriate:\n■ EnsurethattheNetBackupservice - nbemmisupandrunning.\n■ PerformarefreshconfigurationoperationoftheSnapshotManagerusingthe\ntpconfigcommandtoresetcapabilityparametersinEMM." + }, + "1020": { + "code": 1020, + "desc": "FailedtogetthelastbackupsnapshotID.", + "first_action": "Ensurethatthelastreferencesnapshotimageexists", + "full_action": "Ensurethatthelastreferencesnapshotimageexists\nbeforeyouretryaVCT-basedincrementalbackup." + }, + "1021": { + "code": 1021, + "desc": "Themaintenanceversionthatisspecifiedisnotthesamebaseversion asinstalledversion.", + "first_action": "Ifpackagethenameis maint.nbclient_8.2.3.2thenchangeto", + "full_action": "Changepackagenametomatchthebaseversion.\nForexample:\n■ Ifpackagethenameis maint.nbclient_8.2.3.2thenchangeto\nmaint.nbclient.8.2.2.2whichmatchesthebasereleaseversion 8.2.2of\ntheinstalledpackage maint.nbclient.8.2.2.1." + }, + "1022": { + "code": 1022, + "desc": "Themaintenanceversionthatisspecifiedcannotbeolderthaninstalled version,ornoupdaterequired.", + "first_action": "Ifinstalledpackageismaint.nbclient_8.3.0.5thenanynewmaint.nbclient", + "full_action": "Changethe maint.clientor maint.nbserverpackage\nnamesversiontobethesameornewerthantheinstalledpackageversion.For\nexample:\nForexample:\n■ Ifinstalledpackageismaint.nbclient_8.3.0.5thenanynewmaint.nbclient\npackagenamesversionmustbe 8.3.0.[5-9]." + }, + "1023": { + "code": 1023, + "desc": "Invalidpackagenamespecified.", + "first_action": "8.2.1.", + "full_action": "Changepackagenametomatchtheformatrequired\n_.Wherethe IsavalidaNetBackupreleaselike\n8.2.1.\nTheformatofthepackagenamemustbeoneofthefollowing:\n■ nbclient_\n■ nbserver_\n■ nbeeb_\n■ nbeeb.client_\n■ nbeeb.server_\n■ maint.nbclient_\n■ maint.nbserver_" + }, + "1024": { + "code": 1024, + "desc": "The BigDatapolicycannotbeusedtoprotectNutanixAHVVMsusing abackuphostwithNetBackupversion8.3orlater.", + "first_action": "Migratethepolicybyeditingtheexisting BigDatapolicy", + "full_action": "Migratethepolicybyeditingtheexisting BigDatapolicy\nandselectingthepolicytypeas Hypervisor.Refertothe Migrating BigData policy\nto Hypervisor policytopicintheNetBackupforNutanixAcropolisHypervisor(AHV)\nAdministrator’sGuide." + }, + "1026": { + "code": 1026, + "desc": "Cannotstartthebackupjob,asanotherbackupforthesameasset, usingthesamepolicyisalreadyrunning.", + "first_action": "Waitforthecurrentbackuptofinishbeforeyouinitiatea", + "full_action": "Waitforthecurrentbackuptofinishbeforeyouinitiatea\nnewbackupforthesameasset,withthesamepolicy." + }, + "1057": { + "code": 1057, + "desc": "Adatacorruptionhasbeendetected.", + "first_action": "Search storaged.logontheserverfortheaffected", + "full_action": "Search storaged.logontheserverfortheaffected\nbackupsandcontactCohesityTechnicalSupport." + }, + "1058": { + "code": 1058, + "desc": "Adatainconsistencyhasbeendetectedandcorrectedautomatically.", + "first_action": "Searchthe storaged.logfileonthepertinentmedia", + "full_action": "Searchthe storaged.logfileonthepertinentmedia\nserver.Contactsupporttoinvestigatetherootcauseiftheproblempersists." + }, + "1227": { + "code": 1227, + "desc": "Keygroupdoesnothaveanactivekey.", + "first_action": "Runthefollowingtoverifythatthekeyrecordisinanactivestate: nbkmscmd", + "full_action": "Seethe errorDetailsintheJSONoutputforadditional\ndetails.\nCheckwhetherrequiredkeysarepresentinKeyManagementService(KMS)by\nrunningthefollowingcommands:\n■ Runthefollowingtoverifythatthekeyrecordisinanactivestate: nbkmscmd\n-listkeys -name -keyGroupName \n■ Runthefollowingtocreateanewkeyifkeyisnotpresentinagroup:nbkmscmd\n-createKey -name -KeyName -keyGroupName < key group name>\n■ Runthefollowingtoactivatethekeyifanyofthekeyrecordsarenotinanactive\nstateinagroup: nbkmsutil -modifykey -keyname -kgname\n -activate\nIftheissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesity\nTechnicalSupportwebsiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "1229": { + "code": 1229, + "desc": "Keygroupwasnotfound.", + "first_action": "RunthefollowingtoverifywhetherthegroupispresentintheKMSserver:", + "full_action": "Seethe errorDetailsintheJSONoutputforadditional\ndetails.\n■ RunthefollowingtoverifywhetherthegroupispresentintheKMSserver:\nnbkmscmd -listkeys -name -keyGroupName \n■ RunthefollowingtocreateakeygroupintheKMSserver: nbkmscmd\n-createKey -name -KeyName -keyGroupName \nIftheissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesity\nTechnicalSupportwebsiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "1260": { + "code": 1260, + "desc": "Keyrecordwasnotfound.", + "first_action": "1. GetconfiguredKMSinformationbyrunning:nbkmscmd -listKMSConfig -name", + "full_action": "Seethe errorDetailsintheJSONoutputforadditional\ndetails.\nCheckwhetherrequiredkeysarepresentinKeyManagementService(KMS)by\nrunningthefollowingcommands:\n1. GetconfiguredKMSinformationbyrunning:nbkmscmd -listKMSConfig -name\n\n■ IftheEnabled for BackupoptionissettofalsefortheexistingKMSserver\nthensetittotruestatebyrunning: nbkmscmd -updateKMSConfig\n■ IftheKMSconfigurationisnotpresentfortheKMSserverthenaddanew\nKMSconfigurationwiththe Enabled for Backupoptionbyrunning:\nnbkmscmd -configureKMS\nVerifythatthedesiredkeygroupsarepresentintheKMSserverwhereEnabled\nFor Backupissettotrue.\n2. Getlistofkeysbyrunning: nbkmscmd -listKeys -name\n\n3. Ifthekeyisnotpresentthenrun nbkmscmd -createKey -name\n -KeyName \n-keyGroupName to\naddthekeyrecordtotheKMSserver.\nIftheissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesity\nTechnicalSupportwebsiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "1288": { + "code": 1288, + "desc": "FailedtoretrievetheKeyManagementService(KMS)details.", + "first_action": "1. Runthe nbkmscmd -listKMSConfig -name ", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.\nThiserrorcanoccurduetoNetBackupKeyManagementService(KMS)isnot\nrunningortheNetBackupKeyManagementService(KMS)isnotconfigured.\nVerifyiftheNetBackupKeyManagementService(KMS)isrunningandconfigured\nbyrunningthefollowing:\n1. Runthe nbkmscmd -listKMSConfig -name \ncommandtoverifyifthe nbkmsserviceisconfigured.\n2. Ifthe nbkmsserviceisnotconfiguredthenrunthe nbkmscmd -configureKMS\ntoconfiguretheNetBackupKMSservice.\n3. Runthenbkmscmd -discoverNBkmscommandifthenbkmscmd -configureKMS\ncommandrecommendsrunningthiscommand.\n4. Verifythatthe nbkmsserviceisconfiguredbyrunningthe nbkmscmd\n-listKMSConfig -name command.\n5. Verifythatthe nbkmsserviceisupandinarunningstatebyexecutingthe\nnbkmscmd -validateKMSConfig -name \ncommand.\nIftheissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesity\nTechnicalSupportwebsiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "1289": { + "code": 1289, + "desc": "FailedtocreatetheKeyManagementService(KMS)configuration.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "1290": { + "code": 1290, + "desc": "FailedtoupdatetheKMSconfiguration.", + "first_action": "Provideatleastoneattribute.", + "full_action": "WhenyouupdatetheKMSconfiguration,ensurethe\nfollowing:\n■ Provideatleastoneattribute.\n■ ToupdatetheNetBackupKMSconfiguration,ensurethattheKMIPattributes\narenotprovided." + }, + "1291": { + "code": 1291, + "desc": "TheNetBackupKeyManagementService(NBKMS)isalreadyconfigured, butnotregistered.", + "first_action": "RunthenbkmscmdcommandtodiscoverNetBackupKMS.", + "full_action": "RunthenbkmscmdcommandtodiscoverNetBackupKMS.\nFormoreinformationonthe nbkmscmdcommand,seetheNetBackupCommands\nReferenceGuide." + }, + "1292": { + "code": 1292, + "desc": "TheNetBackupKeyManagementService(NBKMS)cannotberegistered becauseitisnotconfigured.", + "first_action": "Runthe nbkmscmdcommandtoconfigureNetBackup", + "full_action": "Runthe nbkmscmdcommandtoconfigureNetBackup\nKMS.ThisstepautomaticallyregistersNetBackupKMS.Formoreinformationon\nthe nbkmscmdcommand,seetheNetBackupCommandsReferenceGuide." + }, + "1293": { + "code": 1293, + "desc": "TheJSONstringcannotbeprocessed.", + "first_action": "Seethe errorDetailsintheresponseJSONoutputfor", + "full_action": "Seethe errorDetailsintheresponseJSONoutputfor\nadditionaldetails.Aretryofthesameoperationshouldresolvetheissue.Formore\ndetails,reviewthe nbkmiputiland nbwebservicelogs.Iftheissuepersists,visit\ntheCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsite\noffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "1294": { + "code": 1294, + "desc": "Time-outhasoccurredsendingtheJSONstringtotheNetBackupkey managementutility.", + "first_action": "Seethe errorDetailsintheJSONoutputforadditional", + "full_action": "Seethe errorDetailsintheJSONoutputforadditional\ndetails.\nVerifytheKMSservernameandtheportnumberintheKMSconfigurationusing\nthe nbkmscmd -listKMSConfigcommand.Ifeverythingseemstoproperinthe\nKMSconfiguration,runthe nbkmscmd -validateKMSConfig -name command.\nAretryofthesameoperationcanresolvetheissue.Formoredetails,reviewthe\nnbkmiputiland nbwebservicelogs.Iftheissuepersists,visittheCohesity\nTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "1295": { + "code": 1295, + "desc": "TheJSONstringcannotbereadfromtheNetBackupkeymanagement utilityastheutilityisexecuted.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Aretryofthesameoperationcanresolvetheissue.Formoredetails,review\nthe nbkmiputiland nbwebservicelogs.Iftheissuepersists,visittheCohesity\nTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "1296": { + "code": 1296, + "desc": "TheKMSconfigurationcannotbevalidated.", + "first_action": "Ensurethatthe nbkmsserviceisupandrunning.", + "full_action": "Ensurethatthe nbkmsserviceisupandrunning." + }, + "1297": { + "code": 1297, + "desc": "TheKMSkeycannotbecreated.", + "first_action": "EnsurethattherequiredKMSkeyattributesareprovided.", + "full_action": "EnsurethattherequiredKMSkeyattributesareprovided." + }, + "1298": { + "code": 1298, + "desc": "Cannotcommunicatewithoneormorekeymanagementservers.", + "first_action": "Runthe nbkmscmd -validateKMSConfig -name commandtoretrieveandreviewtheerrordetails.Youcan\nusethe nbkmscmd -listKMSConfigcommandtoseetheconfiguredKMSserver\nandthe ." + }, + "1299": { + "code": 1299, + "desc": "TheKMSconfigurationpre-checkfailed.", + "first_action": "Youneedtospecifyeither credIdor pkiAttributes.Donotspecifybothat", + "full_action": "Verifythefollowingasneeded:\n■ Youneedtospecifyeither credIdor pkiAttributes.Donotspecifybothat\nthesametime.\n■ Verifythatyouhaveoneofthefollowingmandatoryfields: credIdor\npkiAttributes.\n■ Verifythatthemandatoryfield kmsServerAttributesisnotblank.\n■ Reviewthecertificate.Thecertificateismandatoryanditcannotbeblank.\n■ ReviewtheCACertificate.TheCACertificateismandatoryanditcannotbe\nblank.\n■ Reviewtheprivatekey.Theprivatekeyismandatoryanditcannotbeblank.\n■ VerifythatNBKMSisnotused.TheoperationisnotsupportedforthatKMStype." + }, + "1304": { + "code": 1304, + "desc": "FailedtoupdatekeyinKMS.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ IftheoperationrunswiththeRESTAPI,therequestpayloadmaybeinvalid.\nReviewtheAPIdocumentationforthecorrectrequestpayload.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1305": { + "code": 1305, + "desc": "FailedtoupdatekeygroupinKMS.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ IftheoperationrunswiththeRESTAPI,therequestpayloadmaybeinvalid.\nReviewtheAPIdocumentationforthecorrectrequestpayload.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1306": { + "code": 1306, + "desc": "FailedtodeletekeyinKMS.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1307": { + "code": 1307, + "desc": "FailedtodeletekeygroupinKMS.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1308": { + "code": 1308, + "desc": "FailedtocreatekeygroupinKMS.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ IftheoperationrunswiththeRESTAPI,therequestpayloadmaybeinvalid.\nReviewtheAPIdocumentationforthecorrectrequestpayload.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1309": { + "code": 1309, + "desc": "FailedtomodifyHostMasterKey.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1310": { + "code": 1310, + "desc": "FailedtomodifyKeyProtectionKey.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1311": { + "code": 1311, + "desc": "FailedtorecoverkeyfromKMS.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ IftheoperationrunswiththeRESTAPI,therequestpayloadmaybeinvalid.\nReviewtheAPIdocumentationforthecorrectrequestpayload.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1312": { + "code": 1312, + "desc": "FailedtofetchkeygroupfromKMS.", + "first_action": "ConfirmthattheNetBackupKMSisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthattheNetBackupKMSisconfigured.\n■ Iftheoperationcontinuestofail,contactCohesityTechnicalSupport." + }, + "1401": { + "code": 1401, + "desc": "Invalidargumentsreceived", + "first_action": "Ensurethatalltherequiredparametersarepassedwith", + "full_action": "Ensurethatalltherequiredparametersarepassedwith\nthecorrectvalues." + }, + "1402": { + "code": 1402, + "desc": "HoldIDorHoldnameargumentisinvalid", + "first_action": "Checkthe-holdidand-holdnameoptionsforvalidvalues.", + "full_action": "Checkthe-holdidand-holdnameoptionsforvalidvalues." + }, + "1403": { + "code": 1403, + "desc": "BackupIDargumentisinvalid", + "first_action": "Checkthe -backupidoptionforavalidvalue.", + "full_action": "Checkthe -backupidoptionforavalidvalue." + }, + "1405": { + "code": 1405, + "desc": "Noimagesarefound.", + "first_action": "Checkthatthe -backupidoptionisforavalidimage.", + "full_action": "Checkthatthe -backupidoptionisforavalidimage." + }, + "1407": { + "code": 1407, + "desc": "Invalidholdstate", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "1408": { + "code": 1408, + "desc": "Databaseerror", + "first_action": "MakesurethattheHolddatabaseandtheDBMservices", + "full_action": "MakesurethattheHolddatabaseandtheDBMservices\narerunning." + }, + "1409": { + "code": 1409, + "desc": "Unabletoconnecttodatabase", + "first_action": "MakesurethattheHolddatabaseandtheDBMservices", + "full_action": "MakesurethattheHolddatabaseandtheDBMservices\narerunning." + }, + "1410": { + "code": 1410, + "desc": "Nodatafound", + "first_action": "Makesurethatalltherequiredparametersarepassed", + "full_action": "Makesurethatalltherequiredparametersarepassed\nwiththeircorrectvalues." + }, + "1411": { + "code": 1411, + "desc": "Catalogerror", + "first_action": "Checkthattheimagecopyonwhichtheholdoperation", + "full_action": "Checkthattheimagecopyonwhichtheholdoperation\nisappliedisvalidandnotexpired." + }, + "1412": { + "code": 1412, + "desc": "Holdrecordisbeingupdated", + "first_action": "Retrytheoperationatalatertimeorrestartthe nbim", + "full_action": "Retrytheoperationatalatertimeorrestartthe nbim\nservice." + }, + "1413": { + "code": 1413, + "desc": "Requestedholdisnotfound", + "first_action": "Checkthe-holdnameand-holdidoptions.Youcanuse", + "full_action": "Checkthe-holdnameand-holdidoptions.Youcanuse\nnbholdutil -listcommand." + }, + "1414": { + "code": 1414, + "desc": "Duplicateholdfound", + "first_action": "Tryadifferentname.", + "full_action": "Tryadifferentname." + }, + "1415": { + "code": 1415, + "desc": "Duplicateimagefound", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "1416": { + "code": 1416, + "desc": "Partiallyfailedduetoduplicateimage", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "1417": { + "code": 1417, + "desc": "Partiallyfailedduetounholdimage", + "first_action": "MakesurethatyouprovidethecorrectbackupIDand", + "full_action": "MakesurethatyouprovidethecorrectbackupIDand\nthatitispresentinthecurrenthold." + }, + "1418": { + "code": 1418, + "desc": "Requestedimageisnotfound", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "1419": { + "code": 1419, + "desc": "Partiallyfailedduetoinvalidimagecopy", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "1420": { + "code": 1420, + "desc": "Cannotexpireonholdimagecopy.", + "first_action": "Removeallholdsfromthisbackupimage.Orremove", + "full_action": "Removeallholdsfromthisbackupimage.Orremove\nholdsfromallimagesonthisbackupIDtoexpirethebackupimage." + }, + "1421": { + "code": 1421, + "desc": "Activeholdscannotbechanged", + "first_action": "RestarttheNBIMservice", + "full_action": "RestarttheNBIMservice" + }, + "1422": { + "code": 1422, + "desc": "Cannotdeassignmediaonhold", + "first_action": "Lifttheholdsontheimagecopiesthatarebackedupon", + "full_action": "Lifttheholdsontheimagecopiesthatarebackedupon\nthemediabeingde-assigned." + }, + "1423": { + "code": 1423, + "desc": "Unabletoretrieveholdstatusoftheimagecopies", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "1425": { + "code": 1425, + "desc": "Requestedholdisnotfound", + "first_action": "Usethe nbholdutil -listtolistallholds.Checkthat", + "full_action": "Usethe nbholdutil -listtolistallholds.Checkthat\nthespecified -holdnameand -holdidoptionsarevalid." + }, + "1426": { + "code": 1426, + "desc": "Retiredholdscannotbechanged", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "1500": { + "code": 1500, + "desc": "Storageunitdoesnotexistorcannotbeusedwherespecified", + "first_action": "VerifythatthespecifiedstorageunitorstorageunitgroupexistsintheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythatthespecifiedstorageunitorstorageunitgroupexistsintheNetBackup\ndatabase.\n■ Verifythatthespecifiedstorageunitisnotoftype BasicDiskor Staging,\nbecausestoragelifecyclepoliciesdonotsupportthem.\n■ Verifythatthestorageunitisnotspecifiedforsnapshotdestinationsinstorage\nlifecyclepolicy.Snapshotdestinationsdonotrequireastorageunitinthestorage\nlifecyclepolicy." + }, + "1501": { + "code": 1501, + "desc": "Sourceoperationcannotbeusedwherespecified", + "first_action": "Verifythatthespecifiedsourcereferstoavaliddestinationinthelistof", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthespecifiedsourcereferstoavaliddestinationinthelistof\ndestinationsinstoragelifecyclepolicy.\n■ Verifythatthe Backupor Snapshotdestinationtypedoesnothaveanysource\nspecified.Ifyouuse nbstltoconfigurestoragelifecyclepolicy,usevaluezero\n(0)asthesourceforabackuporasnapshotdestinationtype.\n■ Verifythatthedestinationthatreferstothespecifiedsourceisnota Snapshot\ndestinationtype.NetBackupcannotduplicateabackupimagethatusessnapshot\ncopyasasource.\n■ Verifythatthespecifiedsourcedoesnotrefertothedestinationitselfforwhich\nthesourceismentioned.\n■ Verifythatthespecifiedlistofdestinationsinastoragelifecyclehasacircular\ndependencyforthesource.\n■ Forcloudsnapshotreplication,thesourcemustbesnapshotoperation." + }, + "1502": { + "code": 1502, + "desc": "Retentiontypecannotbeusedwherespecified", + "first_action": "Verifythattheretentiontypethatyouspecifyinthestoragelifecyclepolicyis", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythattheretentiontypethatyouspecifyinthestoragelifecyclepolicyis\neitherof Fixed, Staged capacity managed,or Expire after duplication.\n■ Verifythatthe Expire after duplicationretentiontypeisusedforadestination\nonlyifitisspecifiedasasourcetootherdestinationsinstoragelifecyclepolicy.\n■ Verifythatthe Staged capacity managedretentiontypeisusedinstorage\nlifecyclepolicyonlyforthediskdestinationsthatsupport Capacity management\ncapabilities.\n■ Verifythatthe Snapshotdestinationtypeinstoragelifecyclepolicyuses Fixed\nretentiontypeonly.\n■ Forcloudsnapshotreplicationonly,fixedretentiontypeissupported." + }, + "1503": { + "code": 1503, + "desc": "Volumepooldoesnotexistorcannotbeusedwherespecified", + "first_action": "VerifythatthespecifiedvolumepoolexistsinNetBackupdatabase.", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythatthespecifiedvolumepoolexistsinNetBackupdatabase.\n■ Verifythatthevolumepoolisnotspecifiedforthe Backupdestinationtypein\nstoragelifecyclepolicy.\n■ Verifythatthevolumepoolisnotspecifiedforthe Snapshotdestinationtype\ninstoragelifecyclepolicy.\n■ Verifythatthevolumepoolisnotspecifiedforthe Duplicationdestinationtype\nthatusesdiskstorageunitsinstoragelifecyclepolicy." + }, + "1504": { + "code": 1504, + "desc": "Servergroupdoesnotexistorcannotbeusedwherespecified", + "first_action": "VerifythatthespecifiedmediaservergroupexistsinNetBackupdatabase.", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythatthespecifiedmediaservergroupexistsinNetBackupdatabase.\n■ Verifythatthemediaservergroupisnotspecifiedfor Backupdestinationtypes\ninstoragelifecyclepolicy.\n■ Verifythattheservergroupisnotspecifiedfor Snapshotdestinationtypesin\nstoragelifecyclepolicy.\n■ Verifythatthemediaservergroupisnotspecifiedfor Duplicationdestination\ntypesthatusediskstorageunitinstoragelifecyclepolicy." + }, + "1505": { + "code": 1505, + "desc": "alternatereadserverdoesnotexistorcannotbeusedwherespecified", + "first_action": "VerifythatthespecifiedalternatereadserverexistsintheNetBackupdatabase.", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythatthespecifiedalternatereadserverexistsintheNetBackupdatabase.\n■ Verifythatthealternatereadserverisnotspecifiedfor Backupdestinationtypes\ninstoragelifecyclepolicy.\n■ Verifythatthealternatereadserverisnotspecifiedfor Snapshotdestination\ntypesinstoragelifecyclepolicy." + }, + "1506": { + "code": 1506, + "desc": "dataclassificationdoesnotexist", + "first_action": "Verifythatthespecifieddataclassificationexistsinthe", + "full_action": "Verifythatthespecifieddataclassificationexistsinthe\nNetBackupdatabase." + }, + "1507": { + "code": 1507, + "desc": "Invaliddeferredoperationflag", + "first_action": "Ifyouusedthenbstl -defopcommand,makesurethatthespecifiedargument", + "full_action": "Dothefollowing:\n■ Ifyouusedthenbstl -defopcommand,makesurethatthespecifiedargument\nisoneofthefollowing:f,F,t,orT.\nFormoreinformationonthe nbstlcommand,seetheNetBackupCommands\nReferenceGuide.\n■ MakesurethattheflagisnotsetfortheprimarySLPoperations:Backup,\nsnapshot,andimport.\n■ Makesurethatthesourcecopyhasfixedretention.\n■ Refertothedetailedlogmessagesformoredetails." + }, + "1508": { + "code": 1508, + "desc": "Storagelifecyclepolicyexceedsmaximumcopies", + "first_action": "Verifythatthenumberofdestinationsthatyouspecifyin", + "full_action": "Verifythatthenumberofdestinationsthatyouspecifyin\nthestoragelifecyclepolicydoesnotexceed10." + }, + "1509": { + "code": 1509, + "desc": "Storagelifecyclepolicyexceedsmaximumbackupoperations", + "first_action": "4.)", + "full_action": "Verifythatthenumberof Backuptypedestinationsthat\nyouspecifyinthestoragelifecyclepolicyislessthanorequalto4.(Thedefault\nvalueofthe maximum number of allowed simultaneous copiesparameteris\n4.)" + }, + "1510": { + "code": 1510, + "desc": "storagelifecyclepolicycannothavemorethanonesnapshotoperation", + "first_action": "Verifythatthestoragelifecyclepolicyisnotconfigured", + "full_action": "Verifythatthestoragelifecyclepolicyisnotconfigured\nwithmorethanone“Snapshot”typeofdestinations." + }, + "1511": { + "code": 1511, + "desc": "storagelifecyclepolicymusthaveatleastonefixedretentionorsnapshot rotationoperation", + "first_action": "Verifythatthespecifiedstoragelifecyclepolicyhasat", + "full_action": "Verifythatthespecifiedstoragelifecyclepolicyhasat\nleastonedestinationthatisconfiguredwitha Fixedretentiontype." + }, + "1512": { + "code": 1512, + "desc": "storagelifecyclepolicymusthaveatleastonebackup,import,orsnapshot operation", + "first_action": "Verifythatthestoragelifecyclepolicyhasatleastone", + "full_action": "Verifythatthestoragelifecyclepolicyhasatleastone\nBackuptypeofdestination." + }, + "1513": { + "code": 1513, + "desc": "invalidpriority", + "first_action": "Verifythattheduplicationprioritythatyouspecifyinthe", + "full_action": "Verifythattheduplicationprioritythatyouspecifyinthe\nstoragelifecyclepolicyisintherangeof0to99999." + }, + "1514": { + "code": 1514, + "desc": "invalidoperationtype", + "first_action": "Verifythatthedestinationtypethatyouspecifyoneachdestinationinstorage", + "full_action": "Dothefollowing,asappropriate:\n■ Verifythatthedestinationtypethatyouspecifyoneachdestinationinstorage\nlifecyclepolicyiseither Backup, Duplication,or Snapshot.\n■ Ifyouareusethe nbstlcommandtoconfigurestoragelifecyclepolicy,the\nfollowingarethevalidvaluesforthedestinationtype:0indicates Backup,1\nindicates Duplication,and2indicates Snapshot." + }, + "1515": { + "code": 1515, + "desc": "Multiplexingvalueisnotvalidorcannotbeusedwherespecified 362NetBackupstatuscodes NetBackup status codes", + "first_action": "Ifyouusethe nbstlcommandtoconfigurestoragelifecyclepolicy,thenverify", + "full_action": "Dothefollowing,asappropriate:\n■ Ifyouusethe nbstlcommandtoconfigurestoragelifecyclepolicy,thenverify\nthatthevalidvaluesareusedtoindicatethepreservemultiplexingflagforeach\ndestination.Thevalue“T”or“t”indicatestrue(Preservemultiplexing).Thevalue\n“F”or“f”indicatesfalse(donotpreservemultiplexing).\n■ Verifythatdestinationsoftype Backuparenotconfiguredtopreserve\nmultiplexing.\n■ Verifythatdestinationsoftype Snapshotarenotconfiguredtopreserve\nmultiplexing.\n■ Verifythatdestinationsoftype Duplicationthatareusingdiskstorageunitsare\nnotconfiguredtopreservemultiplexing." + }, + "1516": { + "code": 1516, + "desc": "allstorageunitsorgroupsmustbeonthesamemediaserver", + "first_action": "Verifythatallthedestinationsoftype Backupare", + "full_action": "Verifythatallthedestinationsoftype Backupare\naccessiblebyatleastonecommonmediaserver." + }, + "1517": { + "code": 1517, + "desc": "Invalidretentionlevel", + "first_action": "Verifythattheretentionlevelthatyouspecifyoneach", + "full_action": "Verifythattheretentionlevelthatyouspecifyoneach\ndestinationinstoragelifecyclepolicyisintherangeof0to100." + }, + "1518": { + "code": 1518, + "desc": "backupimageisnotsupportedbystoragelifecyclepolicy", + "first_action": "VerifythatifaNetBackuppolicyisconfiguredtoperformsnapshotbackupsand", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythatifaNetBackuppolicyisconfiguredtoperformsnapshotbackupsand\nusesstoragelifecyclepolicyasitsstoragedestination,thenthespecifiedstorage\nlifecyclepolicymustbeconfiguredwithasnapshotdestination.Otherwise,\nbackupimagesthatarecreatedbythoseNetBackuppoliciesarenotprocessed\nfurtherbystoragelifecyclepolicyforanylifecycleoperations.\n■ VerifythatNetBackuppoliciesthatusethestoragelifecyclepolicyasastorage\ndestinationarenotconfiguredtoperform“snapshots-only”operations.They\nmustcreatebackupsinadditiontosnapshots.TheStoragelifecyclepolicyeven\nthoughconfiguredwithasnapshotdestination,performslifecycleoperationson\nsuchimagesonlyiftheyhaveatleastonebackupcopy." + }, + "1519": { + "code": 1519, + "desc": "Imagesareinprocess", + "first_action": "Waituntiltheimageprocessingisdone,thenretrythe", + "full_action": "Waituntiltheimageprocessingisdone,thenretrythe\noperation.Or,terminatetheSLPprocessingfortheneededimages." + }, + "1521": { + "code": 1521, + "desc": "Databasenotavailable", + "first_action": "Makesurethatthedatabaseserviceisrunning.", + "full_action": "Dooneofthefollowing:\n■ Makesurethatthedatabaseserviceisrunning.\n■ Makesurethatthediskisnotfull." + }, + "1522": { + "code": 1522, + "desc": "Errorexecutingdatabasequery", + "first_action": "Examinethelogfilesforthenbstservprocessororiginator", + "full_action": "Examinethelogfilesforthenbstservprocessororiginator\nID369formoreinformation." + }, + "1523": { + "code": 1523, + "desc": "Invalidfragment", + "first_action": "ChecktheNetBackupProblemsReportfordetails.", + "full_action": "ChecktheNetBackupProblemsReportfordetails." + }, + "1524": { + "code": 1524, + "desc": "Duplicateimagerecord", + "first_action": "ChecktheNetBackupProblemsReportfordetails.", + "full_action": "Dooneofthefollowing:\n■ ChecktheNetBackupProblemsReportfordetails.\n■ DeletetheduplicateimagefromstoragebecauseNetBackupcannotdoit." + }, + "1525": { + "code": 1525, + "desc": "Invalidlsu", + "first_action": "ConfiguretheLSUasavaliddiskvolumeinavaliddiskpool,andcreateavalid", + "full_action": "Dooneofthefollowing:\n■ ConfiguretheLSUasavaliddiskvolumeinavaliddiskpool,andcreateavalid\nstorageunitforit.Associatethisstorageunitwithanimportstoragelifecycle\npolicy.\n■ Reconfigurethereplicationonyourstoragedevicestouseareplicationtarget\ndiskvolume(LSU)thatNetBackuprecognizes." + }, + "1526": { + "code": 1526, + "desc": "Storagelifecyclepolicyexceedsmaximumimportoperations", + "first_action": "Configurethestoragelifecyclepolicywithonlyoneimport", + "full_action": "Configurethestoragelifecyclepolicywithonlyoneimport\ndestination." + }, + "1527": { + "code": 1527, + "desc": "storagelifecyclepolicycanhaveonlyoneofbackup,import,andsnapshot operations", + "first_action": "Configurethestoragelifecyclepolicywithonlyoneimport", + "full_action": "Configurethestoragelifecyclepolicywithonlyoneimport\ndestinationandadditionaldestinationsoftypeduplicationonly." + }, + "1528": { + "code": 1528, + "desc": "ThesourcecopyforanAutoImageReplicationisnotcapableof replication", + "first_action": "Ifyouusethecommandline,ensurethatyouspecifythecorrectSLPdestination", + "full_action": "Dooneofthefollowing:\n■ Ifyouusethecommandline,ensurethatyouspecifythecorrectSLPdestination\nindexnumberforthesourcecopy.\n■ Usetheappropriateindentationtoindicatethecorrectsourcestoragelifecycle\npolicydestinationintheGUI.\n■ Ensurethatthesourceusesastorageunitthatiscapableofreplication.The\nstorageunitisspecifiedbytheSLPdestinationindexontheCLIorbyindentation\nintheGUI.Thatis,checkthepropertiesofthediskvolumeswithinthediskpool\nthatthestorageunitspecifies.\n■ Afteryousetareplicationtarget,youmustrefreshthediskpool.Inthe\nNetBackup Administration Console,intheleftpane,expand Media and\nDevice Management Devices> Disk Pools.Intherightpane,selectthedisk\npoolthatyouwanttoupdate.Inthe Change Disk Pooldialogbox,click Refresh\ntoconfigurethereplicationsettingsforthediskpool." + }, + "1529": { + "code": 1529, + "desc": "ThesourcecopyforAutoImageReplicationmustspecifyastorageunit", + "first_action": "Ifyouusethecommandline,ensurethatyouspecifythecorrectstoragelifecycle", + "full_action": "Dooneormoreofthefollowing:\n■ Ifyouusethecommandline,ensurethatyouspecifythecorrectstoragelifecycle\npolicydestinationindexnumberforthesourcecopy.\n■ Ensurethatyouusetheappropriateindentationtoindicatethecorrectsource\nstoragelifecyclepolicydestinationintheGUI.\n■ Ensurethatthesourcethatisspecifiedbyeitherthestoragelifecyclepolicy\ndestinationindexontheCLIorbyindentationintheGUIusesastorageunit\n(notastorageunitgroup,storagelifecyclepolicyorAnyAvailable)thatiscapable\nofreplication.Thatis,checkthepropertiesofthediskvolumeswithinthedisk\npoolthatthestorageunitspecifies.\n■ Ensurethatyouarenotusingastorageunitgroupforreplication.Forthesource\ncopy,selectastorageunitthatisnotinastorageunitgroup.Forthetarget,do\nnotselectastorageunitgroup." + }, + "1530": { + "code": 1530, + "desc": "OnlyoneAutoImageReplicationallowedpercopy", + "first_action": "Ifyouusethecommandline,ensurethatyouspecifythecorrectstoragelifecycle", + "full_action": "Dooneofthefollowing:\n■ Ifyouusethecommandline,ensurethatyouspecifythecorrectstoragelifecycle\npolicydestinationindexnumberforthesourcecopy.\n■ Ensurethatyouusetheappropriateindentationtoindicatethecorrectsource\nstoragelifecyclepolicydestinationintheGUI.\n■ Ensurethatthesourcethatisspecifiedbyeitherthestoragelifecyclepolicy\ndestinationindexontheCLIorbyindentationintheGUIdoesnothavemore\nthanoneAutoImageReplicationdestinationspecifyingitasitssourcecopy." + }, + "1531": { + "code": 1531, + "desc": "Animportstoragelifecyclepolicyrequiresonecopywithremoteretention type", + "first_action": "Changeoneofthedestinationsinthestoragelifecyclepolicytousetheremote", + "full_action": "Addadestinationtothestoragelifecyclepolicythatuses\ntheremoteretentiontype.\nDooneofthefollowing:\n■ Changeoneofthedestinationsinthestoragelifecyclepolicytousetheremote\nretentiontype.Ifthestoragelifecyclepolicyhasonlyonedestinationthatisan\nimportdestination,thenitmustbearemoteretentiontype.\n■ Addadestinationtothestoragelifecyclepolicywhichusestheremoteretention\ntype." + }, + "1532": { + "code": 1532, + "desc": "ImportfailedbecausetheimportedimagespecifiesanSLPnamewhich doesnotexist", + "first_action": "Verifythatthestoragelifecyclepolicyinthesourcedomainwhereyouconfigured", + "full_action": "Dooneofthefollowing:\n■ Verifythatthestoragelifecyclepolicyinthesourcedomainwhereyouconfigured\nanAutoImageReplicationmatchesthestoragelifecyclepolicyinthedestination\ndomainwhereyouconfiguredtheimport.Thematchiscase-sensitive.\n■ Addastoragelifecyclepolicywithanimportdestinationusingthesamename\nasyourstoragelifecyclepolicyinthesourcedomain." + }, + "1533": { + "code": 1533, + "desc": "Importfailedbecausetheimportedimagedataclassisdifferentthan theSLPdataclass", + "first_action": "Changethedataclassificationofthestoragelifecyclepolicyinthesourcedomain", + "full_action": "Dooneofthefollowing:\n■ Changethedataclassificationofthestoragelifecyclepolicyinthesourcedomain\nwhereyouconfiguredanAutoImageReplicationtomatchthefollowing:the\ndataclassificationinthedestinationdomainwhereyouhaveconfiguredthe\nimport.Thematchiscase-sensitive.\nVerifythatthestoragelifecyclepolicyinthesourcedomainwhereyouconfigured\nanAutoImageReplicationmatchesthefollowing:thestoragelifecyclepolicyin\nthedestinationdomainwhereyouconfiguredtheimport.Thematchis\ncase-sensitive.\n■ Changethedataclassificationofthestoragelifecyclepolicyinthedestination\ndomainwhereyouconfiguredanAutoImageReplicationtomatchthefollowing:\nthedataclassificationinthesourcedomainwhereyouhaveconfiguredthe\nimport.Thematchiscase-sensitive." + }, + "1534": { + "code": 1534, + "desc": "ImportfailedbecausetheimportedimagespecifiesanSLPnamewith noimportoperation", + "first_action": "Useadifferentstoragelifecyclepolicynameinthesource", + "full_action": "Useadifferentstoragelifecyclepolicynameinthesource\ndomainwhereyouconfiguredanAutoImageReplication.Thisnamemustmatch\nastoragelifecyclepolicynamewithanimportdestinationinthedestinationdomain\nwhereyouhaveconfiguredtheimport.Thematchiscase-sensitive." + }, + "1535": { + "code": 1535, + "desc": "ImportfailedbecausetheimportedimagebackupIDconflictswithan existingimage", + "first_action": "Deletetheduplicateimagefromstoragebecause", + "full_action": "Deletetheduplicateimagefromstoragebecause\nNetBackupcannotdeleteit.Usethefollowingcommand:\n# bpimage -deletecopy # -backupid backupid\nwhere#isthecopynumberoftheimagethatyouwanttodelete." + }, + "1536": { + "code": 1536, + "desc": "Thestorageunitorstorageunitgroupcannotbedeletedbecausean SLPreferencesit", + "first_action": "RunthefollowingcommandtodisplayallversionsofeachSLP:", + "full_action": "Usethe nbstlcommandtoviewandchangetheolder\nSLPversions.Dothefollowingintheorderlisted:\n■ RunthefollowingcommandtodisplayallversionsofeachSLP:\n# nbstl -L -all_versions\n■ DeterminethenameandversionofeachSLPthatreferencesthestorageunit\norstorageunitgroup.\n■ Runthefollowingcommandtoreplacethestorageunit(group)tobedeleted\nwiththenameofadifferentstorageunit.\n# nbstl -modify_version ...\nFormoreinformationonstoragelifecyclepolicyversions,seetheNetBackup\nAdministrator’sGuide,VolumeI." + }, + "1537": { + "code": 1537, + "desc": "Backuppolicyandstoragelifecyclepolicyhaveconflictingconfigurations", + "first_action": "Inthe NetBackup Administration Console,locatethe", + "full_action": "Inthe NetBackup Administration Console,locatethe\nChange Storage Lifecycle PolicydialogfortheSLPinquestion.Thenrunthe\nValidationReporttodisplaythespecificconflictsthatpertaintotheSLP.Correct\nthoseconflicts." + }, + "1538": { + "code": 1538, + "desc": "DataclassificationintheSLPconflictswithbackuppolicy", + "first_action": "ChangethepolicytoreferenceanSLPwithamatchingdataclassification", + "full_action": "Dooneofthefollowing:\n■ ChangethepolicytoreferenceanSLPwithamatchingdataclassification\n■ ChangethedataclassificationineitherthebackuppolicyortheSLPsothat\ntheymatch." + }, + "1539": { + "code": 1539, + "desc": "Backuppolicygeneratessnapshotsbutstoragelifecyclepolicydoesnot handlethem", + "first_action": "ChangethebackuppolicytouseanSLPthatprovidessnapshotsupport.", + "full_action": "Dooneofthefollowing:\n■ ChangethebackuppolicytouseanSLPthatprovidessnapshotsupport.\n■ Changethebackuppolicysoitdoesnotgeneratesnapshots.\n■ ChangetheSLPtoincludeasnapshotoperation." + }, + "1540": { + "code": 1540, + "desc": "SLPexpectssnapshotsbutbackuppolicydoesnotcreatethemwith SLPmanagementenabled", + "first_action": "Findandexpiretheexistingsnapshotwhichisnolonger", + "full_action": "Findandexpiretheexistingsnapshotwhichisnolonger\nneeded." + }, + "1541": { + "code": 1541, + "desc": "Snapshotcreationfailed.Themaximumsnapshotlimitforthepolicyhas beenexceededandnoexistingsnapshotsareeligibleforexpiration.", + "first_action": "Donottrytoexpireasnapshotcopythatisstillpending", + "full_action": "Donottrytoexpireasnapshotcopythatisstillpending\norhasnotreacheditsretentionperiod.Checkthemaximumsnapshotlimitsetting\ninyour Backup Policy>Attributes>Snapshot Options." + }, + "1542": { + "code": 1542, + "desc": "Anexistingsnapshotisnolongervalidorcannotbemountedfor subsequentoperations", + "first_action": "Runanewbackupjobtogenerateanewsnapshot.", + "full_action": "Runanewbackupjobtogenerateanewsnapshot." + }, + "1543": { + "code": 1543, + "desc": "PolicytypeisnotcompatiblewithSLPoperations", + "first_action": "ChooseadifferentSLPthatiscompatiblewiththepolicy", + "full_action": "ChooseadifferentSLPthatiscompatiblewiththepolicy\ntype." + }, + "1545": { + "code": 1545, + "desc": "ScheduletypeisnotcompatiblewithSLPoperations", + "first_action": "ChooseadifferentSLPthatiscompatiblewiththeschedule", + "full_action": "ChooseadifferentSLPthatiscompatiblewiththeschedule\ntype." + }, + "1546": { + "code": 1546, + "desc": "CapacitymanagedretentiontypeisnotcompatiblewithSLPoperations", + "first_action": "ChooseadifferentSLPthatiscompatiblewiththeschedule", + "full_action": "ChooseadifferentSLPthatiscompatiblewiththeschedule\ntype." + }, + "1547": { + "code": 1547, + "desc": "Expireaftercopyretentionrequiresadependentcopy", + "first_action": "Nooperationscanbeperformedonthissnapshot.Expire", + "full_action": "Nooperationscanbeperformedonthissnapshot.Expire\nitfromthecatalog." + }, + "1548": { + "code": 1548, + "desc": "Retentiontypeisnotcompatiblewithsnapshotoperation", + "first_action": "Chooseadifferentretentiontype.", + "full_action": "Dooneofthefollowing:\n■ Chooseadifferentretentiontype.\n■ IfthebackuppolicyisconfiguredforReplicationDirector,openthebackup\npolicy.Inthe Attributestab,click OptionstodisplaytheReplicationDirector\noptions.Ifthevaluesforthe Maximum Snapshotsdonotinclude Managed\nby SLP Retention,select0(zero)instead.Avalueof0indicatesthe Managed\nby SLP Retentionselection.\n■ Forcloudsnapshotreplicationonly,fixedretentiontypeissupported." + }, + "1549": { + "code": 1549, + "desc": "TIRinformationselectionisnotcompatiblewithSLPoperations", + "first_action": "RemovetheTIRinformationselectionfromthebackuppolicy.", + "full_action": "Dooneofthefollowing:\n■ RemovetheTIRinformationselectionfromthebackuppolicy.\n■ ChooseadifferentSLPtousewiththebackuppolicy." + }, + "1552": { + "code": 1552, + "desc": "Thesourceandtargetstorageunitsarenotvalidreplicationpartners.", + "first_action": "Runthefollowingcommandtogetalistofmatchingtargetstorageunitsor", + "full_action": "Dooneofthefollowing:\n■ Runthefollowingcommandtogetalistofmatchingtargetstorageunitsor\ngroupsforthegivensourcestorageunitorgroup:\n# nbdevquery -listreptargets -stunit source_stu_or_group\n■ Rerunthe nbstlcommandwiththetargetstorageunitorgroupfromthelist\nthatthe nbdevquerycommanddisplays.\n■ Runthebpstsinfo -licommandandchecktheoutputforthestorageserver\nname.Thenamethatyouusetocreatethestorageservermustmatchthis\nname.\n■ EnsurethatNetBackupisconfiguredafterthestorageserverconfigurationis\ncomplete.Ifnot,usethe Change Disk Pooldialogofthe NetBackup\nAdministration Consoleorthenbdevconfig -updatedpcommandtorefresh\neachdiskpoolofthestorageserver." + }, + "1553": { + "code": 1553, + "desc": "CheckpointsarenotallowedwithSLPoperations", + "first_action": "Removethecheckpointrestartselectionfromthebackuppolicy.", + "full_action": "Dooneofthefollowing:\n■ Removethecheckpointrestartselectionfromthebackuppolicy.\n■ ChooseadifferentSLPtousewiththebackuppolicy." + }, + "1554": { + "code": 1554, + "desc": "Storageunitsnapshotcapabilityisnotcompatiblewithoperation characteristics", + "first_action": "Chooseastorageunitthatsupportsthecorrectcapabilities.", + "full_action": "Chooseastorageunitthatsupportsthecorrectcapabilities." + }, + "1556": { + "code": 1556, + "desc": "TheSLPdeletionfailedbecauseabackuppolicyreferstoit.", + "first_action": "ChangethebackuppoliciestouseotherSLPsorstorage", + "full_action": "ChangethebackuppoliciestouseotherSLPsorstorage\nunits.ThentryagaintodeletetheSLP." + }, + "1557": { + "code": 1557, + "desc": "Mustspecifymirrorretentionwhentargetstorageunitismirrorcapable.", + "first_action": "Ifyouuseda nbstlcommandtoconfigurethestorage", + "full_action": "Ifyouuseda nbstlcommandtoconfigurethestorage\nlifecyclepolicy,rerunthecommandafterthefollowing:Specifythemirrorretention\ntypeforthereplicationoperationcorrespondingtothestorageunitthatis\nmirror-capable.Usethebpstulist -Ucommandtoviewthestorageunitproperties.\nIftheerroroccurswhenyouconfigurethestoragelifecyclepolicybyusingtheGUI,\nsubmitaproblemreportandprovidetheappropriatelogs." + }, + "1558": { + "code": 1558, + "desc": "Mirrorretentionisnotallowedwhentargetstorageunitisnotmirror capable.", + "first_action": "Ucommandtoviewthestorageunitproperties.Iftheerroroccurswhenyou", + "full_action": "Ifyouuseda nbstlcommandtoconfigurethestorage\nlifecyclepolicy,rerunthecommandafteryoudothefollowing:Specifythe\nappropriateretentiontype(otherthanmirrorretention)forthereplicationoperation\ncorrespondingtothestorageunitthatisnon-mirrorcapable.Usethe bpstulist\n-Ucommandtoviewthestorageunitproperties.Iftheerroroccurswhenyou\nconfigurethestoragelifecyclepolicybyusingtheGUI,submitaproblemreportand\nprovidetheappropriatelogs." + }, + "1559": { + "code": 1559, + "desc": "SLPreferencedinpolicyorschedulenotfound", + "first_action": "CheckthespellingoftheSLPusedinthepolicy.TheSLP", + "full_action": "CheckthespellingoftheSLPusedinthepolicy.TheSLP\ndisplayedinthe NetBackup Administration Consoleorthenbstlcommandcan\nbeusedtolisttheSLPsthathavebeendefined.SelectoneofthedefinedSLPsto\nuseinthebackuppolicyorcreateonewiththedesiredname." + }, + "1560": { + "code": 1560, + "desc": "Fixedorrotationretentionrequiredwithoutareplicationoperation", + "first_action": "Addanoperationwiththerequiredretentionorchange", + "full_action": "Addanoperationwiththerequiredretentionorchange\ntheretentionofanexistingoperation." + }, + "1561": { + "code": 1561, + "desc": "PolicyusingNDMPconflictswithmultiple Backup From Snapshot operationsinstoragelifecyclepolicy", + "first_action": "ChangethepolicytypeordatamovertypesothatitisnotNDMP.", + "full_action": "Dooneofthefollowing:\n■ ChangethepolicytypeordatamovertypesothatitisnotNDMP.\n■ UseadifferentSLPthatdoesnotcontainmultiple Backup From Snapshot\noperations." + }, + "1562": { + "code": 1562, + "desc": "Backupschedulegeneratessnapshotsbutstoragelifecyclepolicydoes nothandlethem", + "first_action": "SelectanSLPthatbeginswithaSnapshotoperationso", + "full_action": "SelectanSLPthatbeginswithaSnapshotoperationso\nthatitcanprocessthesnapshotgeneratedbythebackuppolicyandschedule." + }, + "1563": { + "code": 1563, + "desc": "SLPexpectssnapshotsbutbackupscheduledoesnotcreatethem", + "first_action": "SelectanSLPthatdoesnotbeginwitha Snapshot", + "full_action": "SelectanSLPthatdoesnotbeginwitha Snapshot\noperation." + }, + "1564": { + "code": 1564, + "desc": "Storagelifecyclepolicycontainserrors", + "first_action": "Checktheothererrorsthataredisplayed.", + "full_action": "Checktheothererrorsthataredisplayed." + }, + "1565": { + "code": 1565, + "desc": "PolicysnapshotmethodisnotcompatiblewithSLPsnapshotoperations 379NetBackupstatuscodes NetBackup status codes", + "first_action": "UseadifferentSLPthatdoesnotcontainunsupported", + "full_action": "UseadifferentSLPthatdoesnotcontainunsupported\noperations." + }, + "1566": { + "code": 1566, + "desc": "Storageunitrequiredforsnapshotoperationwhennootheroperation present", + "first_action": "Addastorageunittothe Snapshotoperation.", + "full_action": "Addastorageunittothe Snapshotoperation." + }, + "1567": { + "code": 1567, + "desc": "OnlyoneNDMPbackupofasnapshotperbackupIDisallowed", + "first_action": "ModifytheSLPsothatitcontainsonlyoneBackupFromSnapshotoperation.", + "full_action": "Dooneofthefollowing:\n■ ModifytheSLPsothatitcontainsonlyoneBackupFromSnapshotoperation.\n■ ModifythebackuppolicysothatitusesadifferentSLP." + }, + "1568": { + "code": 1568, + "desc": "Onlyone Index From Snapshotoperationisallowedperstoragelifecycle policy", + "first_action": "ChangethebackuppoliciestouseotherSLPsorstorage", + "full_action": "ChangethebackuppoliciestouseotherSLPsorstorage\nunits.ThentryagaintodeletetheSLP." + }, + "1569": { + "code": 1569, + "desc": "Snapshotstorageunitisnotconfiguredforprimarysnapshots.Itcannot beusedinsnapshotoperation.", + "first_action": "Selectadifferentstorageunitthatissnapshot-capabletouseinthe Snapshot", + "full_action": "Dooneofthefollowing:\n■ Selectadifferentstorageunitthatissnapshot-capabletouseinthe Snapshot\noperation.\n■ Changetheconfigurationofthedesiredstorageunitsothatitsupportsprimary\nsnapshotoperations." + }, + "1570": { + "code": 1570, + "desc": "Policytypedoesnotsupport Index from Snapshot", + "first_action": "SelectadifferentSLPthatdoesnotcontainan Index", + "full_action": "SelectadifferentSLPthatdoesnotcontainan Index\nfrom Snapshotoperation" + }, + "1571": { + "code": 1571, + "desc": "Datamovertypespecifiedinpolicydoesnotsupport Index from Snapshot", + "first_action": "SelectadifferentSLPthatdoesnotcontainan Index", + "full_action": "SelectadifferentSLPthatdoesnotcontainan Index\nfrom Snapshotoperation." + }, + "1572": { + "code": 1572, + "desc": "Storageunitmustbespecifiedforthisoperation", + "first_action": "AddastorageunittotheSLPoperation.", + "full_action": "AddastorageunittotheSLPoperation." + }, + "1573": { + "code": 1573, + "desc": "BackupimagecannotbeexpiredbecauseitsSLPprocessingisnotyet complete", + "first_action": "WaituntilSLPprocessingforthatimageiscomplete,thenretrytheexpiration", + "full_action": "Dooneofthefollowing:\n■ WaituntilSLPprocessingforthatimageiscomplete,thenretrytheexpiration\noperation.\n■ Usethe nbstlutil -cancelcommandtocancelfurtherprocessingonthe\nrelevantimage.Thenretrytheexpirationoperation.\n■ Addthe -force_not_completeoptiontothe bpexpdatecommandtoforce\nexpirationeveniftheimage-copyisnotSLPcomplete." + }, + "1574": { + "code": 1574, + "desc": "DataClassificationnamecannotbe'Any'whilecreatingnewdata classification", + "first_action": "Useadifferentnameandtryagain.", + "full_action": "Useadifferentnameandtryagain." + }, + "1575": { + "code": 1575, + "desc": "DataClassificationautocreationfailed", + "first_action": "Manuallycreatethedataclassificationonthemaster", + "full_action": "Manuallycreatethedataclassificationonthemaster\nserverwiththesamenameasthatoftheimagebeingimported." + }, + "1576": { + "code": 1576, + "desc": "Topologyvalidationfailed", + "first_action": "Checkthatthemediaserversthatareassociatedwiththestorageserversare", + "full_action": "Dothefollowing:\n■ Checkthatthemediaserversthatareassociatedwiththestorageserversare\nrunning.\n■ Checktheconnectivitybetweenthemediaserver(orclient)andthestorage\nserver(NetAppOnCommandserver).\n■ Checkthedetailedmessagessuppliedwiththiserrortodeterminethe\nvendor-specificerrors." + }, + "1577": { + "code": 1577, + "desc": "StorageunitintheSLPdoesnotmatchtheacceleratorattributeinpolicy", + "first_action": "SelectadifferentstorageunitfortheSLPthatdoessupport", + "full_action": "SelectadifferentstorageunitfortheSLPthatdoessupport\ntheacceleratorbackupoperation." + }, + "1578": { + "code": 1578, + "desc": "Invalidwindowcloseoptions", + "first_action": "Ifyouusedthenbstl -wcoptcommand,makesurethat", + "full_action": "Ifyouusedthenbstl -wcoptcommand,makesurethat\nthespecifiedargumentiseitherSFNorSHN.\nFormoreinformationonthenbstlcommand,pleaseseetheNetBackupCommands\nReferenceGuide." + }, + "1579": { + "code": 1579, + "desc": "Oneormoreimageswerenotprocessedbecausethewindowclosed", + "first_action": "Thisbehaviorisexpectedandnoactionisnecessary.", + "full_action": "Thisbehaviorisexpectedandnoactionisnecessary.\nProcessingresumeswhenthenextwindowopens." + }, + "1580": { + "code": 1580, + "desc": "VMwarepolicywithPFIenabledrequiresanSLP", + "first_action": "UsetheVMwarepolicywithoutReplicationDirector,or", + "full_action": "UsetheVMwarepolicywithoutReplicationDirector,or\nprovideanSLPthathasatleastaSnapshotoperation." + }, + "1581": { + "code": 1581, + "desc": "Non-applicationconsistentVMwarepolicyisnotcompatiblewith snapdupeoperations", + "first_action": "EnableApplicationConsistency,orremovetheBackup", + "full_action": "EnableApplicationConsistency,orremovetheBackup\nfromSnapshotoperationfromtheSLPdefinition." + }, + "1582": { + "code": 1582, + "desc": "ApplicationconsistentVMwarepolicyrequiresVMquiesce", + "first_action": "DisableApplicationConsistencyorenablevirtualmachine", + "full_action": "DisableApplicationConsistencyorenablevirtualmachine\nquiesce." + }, + "1583": { + "code": 1583, + "desc": "VMwarepolicywithPFIenabledrequiresVIPautodiscovery", + "first_action": "Enableautomaticdiscoveryofvirtualmachines.", + "full_action": "Enableautomaticdiscoveryofvirtualmachines." + }, + "1584": { + "code": 1584, + "desc": "VMwarepolicywith'PersistentFrozenImage'enabledrequiresschedule typeofFullBackup", + "first_action": "Useafullscheduleandremoveallincrementalschedules.", + "full_action": "Useafullscheduleandremoveallincrementalschedules." + }, + "1585": { + "code": 1585, + "desc": "Backupimagecannotbeexpiredbecausenotalldependentcopiesare expired", + "first_action": "Waitforthedependentimagestobeeligibleforexpiration", + "full_action": "Waitforthedependentimagestobeeligibleforexpiration\nwhentheirSLPstatetransitionsintoIMAGE_COMPLETEstate.Also,youcan\ncanceltheSLPoperationsonthedependentimages." + }, + "1586": { + "code": 1586, + "desc": "SLPoperationwascanceled", + "first_action": "Noactionisrequired.", + "full_action": "Noactionisrequired." + }, + "1587": { + "code": 1587, + "desc": "Storagelifecyclepolicycannothavebothtargetanduntargetreplication toremotemaster", + "first_action": "Donotmixthetargetedanduntargetedreplication", + "full_action": "Donotmixthetargetedanduntargetedreplication\noperationtoaremotemaster." + }, + "1588": { + "code": 1588, + "desc": "Targetmasterserverisalreadyusedinoneofthereplicationstoremote master 386NetBackupstatuscodes NetBackup status codes", + "first_action": "Definealltargetedreplicationoperationswithdistinct", + "full_action": "Definealltargetedreplicationoperationswithdistinct\ntargetmasterserver." + }, + "1589": { + "code": 1589, + "desc": "Cannotconnecttospecifiedtargetmasterserver", + "first_action": "Checkthatallservicesonsourcedomainandtarget", + "full_action": "Checkthatallservicesonsourcedomainandtarget\ndomainarerunning." + }, + "1590": { + "code": 1590, + "desc": "CannotfindspecifiedtargetimportSLP", + "first_action": "EnteravalidnameofthetargetdomainSLPwiththe", + "full_action": "EnteravalidnameofthetargetdomainSLPwiththe\nimportoperation,inthetargetedreplicationoperationofthesourcedomain’sSLP." + }, + "1591": { + "code": 1591, + "desc": "NoimportSLP(s)foundwithcompatiblereplicationtargetdevice.", + "first_action": "Correctoneormoreofthepossibleproblems.", + "full_action": "Correctoneormoreofthepossibleproblems." + }, + "1592": { + "code": 1592, + "desc": "TrustedmasterserversarebeingreferredbyoneormoreStorage LifecyclePolicies(SLPs)onthesourceortargetdomain. 387NetBackupstatuscodes NetBackup status codes", + "first_action": "DeleteorchangetheSLPssotheydonotrefertodomain", + "full_action": "DeleteorchangetheSLPssotheydonotrefertodomain\nB,thentrytodeletedomainBfromdomainAagain." + }, + "1593": { + "code": 1593, + "desc": "ReplicationDirectorforVMwarepolicyrequiresmappedbackups", + "first_action": "Enablemapping.", + "full_action": "Enablemapping." + }, + "1594": { + "code": 1594, + "desc": "FailedtodeterminediskmediaID", + "first_action": "Recheckthestorageserver,diskpool,andstorageunit", + "full_action": "Recheckthestorageserver,diskpool,andstorageunit\nconfigurations." + }, + "1596": { + "code": 1596, + "desc": "Selectastoragelifecyclepolicythathasnosnapshotoperationasa policy’sStorageDestination 388NetBackupstatuscodes NetBackup status codes", + "first_action": "Selectastoragelifecyclepolicythathasnosnapshot", + "full_action": "Selectastoragelifecyclepolicythathasnosnapshot\noperationasthepolicystoragedestination." + }, + "1597": { + "code": 1597, + "desc": "ReplicationDirectorforOraclepolicyrequiresanSLP", + "first_action": "ConfigureanSLPwithaSnapshotasthefirstoperation", + "full_action": "ConfigureanSLPwithaSnapshotasthefirstoperation\nandReplicationasasubsequentoperation.SpecifythisSLPastheOverridepolicy\nstorageselectionontheFullschedule." + }, + "1598": { + "code": 1598, + "desc": "OraclepolicywithPFIandFIenabledrequiresanSLP", + "first_action": "ConfigureanSLPwithaSnapshotasthefirstoperation.", + "full_action": "ConfigureanSLPwithaSnapshotasthefirstoperation.\nSpecifythisSLPastheOverridepolicystorageselectionontheFullschedule." + }, + "1599": { + "code": 1599, + "desc": "ApplicationschedulestorageselectioncannotbeasnapshotSLP", + "first_action": "Specifyanon-SLPstorage(basicdisk,tape,advanced", + "full_action": "Specifyanon-SLPstorage(basicdisk,tape,advanced\ndisk,etc.)oranSLPwithBackupasthefirstoperationforanOverridepolicystorage\nselectionontheApplicationschedule" + }, + "1600": { + "code": 1600, + "desc": "ThePolicystorageisasnapshotSLPandtheApplicationscheduledoes notoverridethepolicystorageselection.SnapshotSLPstorageisnotallowedon anApplicationschedule.", + "first_action": "Specifyanon-SLPstorage(basicdisk,tape,advanced", + "full_action": "Specifyanon-SLPstorage(basicdisk,tape,advanced\ndisk,etc.)oranSLPwithBackupasthefirstoperationforthePolicystorageoras\ntheOverridepolicystorageselectionontheApplicationschedule." + }, + "1601": { + "code": 1601, + "desc": "FullschedulerequiresasnapshotSLP", + "first_action": "ConfigureanSLPwithaSnapshotasthefirstoperation.", + "full_action": "ConfigureanSLPwithaSnapshotasthefirstoperation.\nSpecifythisSLPastheOverridepolicystorageselectionontheFullschedule." + }, + "1602": { + "code": 1602, + "desc": "ThePolicystorageisnotasnapshotSLPandtheFullscheduledoes notoverridethepolicystorageselection.SnapshotSLPstorageisrequiredonthe Fullschedule.", + "first_action": "SpecifyeitheranSLPwithaSnapshotasthefirstoperation", + "full_action": "SpecifyeitheranSLPwithaSnapshotasthefirstoperation\nforthePolicystorageorastheOverridepolicystorageselectionontheFull\nschedule." + }, + "1603": { + "code": 1603, + "desc": "FailedtosavetargetSLPvolumeinformation", + "first_action": "TakeactionasdictatedbytheEMMlogs.", + "full_action": "TakeactionasdictatedbytheEMMlogs." + }, + "1604": { + "code": 1604, + "desc": "NoimportSLP(s)foundwithcompatibledataclass.", + "first_action": "No specific recommended action found in the manual.", + "full_action": "" + }, + "1608": { + "code": 1608, + "desc": "Theregionassetthatisusedasacloudsnapshotreplicationdestination doesnotexist.Enteravalidregionasset.", + "first_action": "VerifytheregionassetIDandperformtheoperationagain.", + "full_action": "VerifytheregionassetIDandperformtheoperationagain." + }, + "1609": { + "code": 1609, + "desc": "Theregionassetisalreadyusedasacloudsnapshotreplication destination.Provideadifferentregionasset. 391NetBackupstatuscodes NetBackup status codes", + "first_action": "Usemultipleschedulesoruseadifferentregionasset.", + "full_action": "Usemultipleschedulesoruseadifferentregionasset." + }, + "1610": { + "code": 1610, + "desc": "TheprovidedregionassetsassociatewithadifferentSnapshotManagers. TheprovidedregionassetsmustassociatewiththesameSnapshotManager.", + "first_action": "Ensurethatspecifiedregionassetsassociatewiththe", + "full_action": "Ensurethatspecifiedregionassetsassociatewiththe\nsameSnapshotManager.Updatethecloudproviderplug-inconfigurationdetails\naccordingly." + }, + "1611": { + "code": 1611, + "desc": "Theassetsthataresubscribedtotheprotectionplanbelongtodifferent SnapshotManagers.SubscribedassetsmustbelongtothesameSnapshot Manager.", + "first_action": "FortheassetsthatareassociatedwithdifferentSnapshot", + "full_action": "FortheassetsthatareassociatedwithdifferentSnapshot\nManagers,createdifferentprotectionplans." + }, + "1612": { + "code": 1612, + "desc": "SomeoftheselectedassetsbelongtoaSnapshotManagerotherthan theSnapshotManagerofthesnapshotreplicationdestinationregionasset.The assetsmustbelongtothesameSnapshotManager.", + "first_action": "Ensurethattheregionassetsassociatewiththesame", + "full_action": "Ensurethattheregionassetsassociatewiththesame\nSnapshotManager.Updatethecloudproviderplug-inconfigurationdetails\naccordingly." + }, + "1613": { + "code": 1613, + "desc": "Forsomeoftheselectedassets,thesourceregionissameasthecloud snapshotreplicationdestinationregion.Thesourceregionandthecloudsnapshot replicationdestinationregionmustbedifferent.", + "first_action": "Thesourceregionandthecloudsnapshotreplication", + "full_action": "Thesourceregionandthecloudsnapshotreplication\ndestinationregionmustbedifferent." + }, + "1614": { + "code": 1614, + "desc": "CloudsnapshotreplicationissupportedonlyforAmazoncloudassets.", + "first_action": "SkiptheassetsthatdonotbelongtoAmazoncloud", + "full_action": "SkiptheassetsthatdonotbelongtoAmazoncloud\nprovider." + }, + "1615": { + "code": 1615, + "desc": "Cloudsnapshotreplicationisnotsupportedfortheassettype region.", + "first_action": "Skiptheassetwithtype region.", + "full_action": "Skiptheassetwithtype region." + }, + "1616": { + "code": 1616, + "desc": "Checkpointsareonlyallowedforthe Backup from Snapshot storage lifecyclepolicyoperation. 393NetBackupstatuscodes NetBackup status codes", + "first_action": "Updatethebackuppolicytouse Backup from Snapshot", + "full_action": "Updatethebackuppolicytouse Backup from Snapshot\nstorage lifecycleoperationbeforecheckpointfunctionalityisenabled." + }, + "1617": { + "code": 1617, + "desc": "Cloudsnapshotindexingisnotsupportedforthespecifiedasset.", + "first_action": "EnsurethattheSnapshotManagerisdeployedinthesameregionasthe", + "full_action": "Performthefollowing,asappropriate:\n■ EnsurethattheSnapshotManagerisdeployedinthesameregionasthe\nspecifiedasset.\n■ ReviewtheSnapshotManagersupportedversionsforindexing." + }, + "1618": { + "code": 1618, + "desc": "ThisretentionperiodisincompatiblewithWORMstorageexpiration duration.Thelockminimumandmaximumdurationcanbefoundindiskpool properties.Anupdatetodiskpoolpropertiesmaybeneededifconfigurationchanges havebeenmadetotheunderlyingstorage.", + "first_action": "Thefollowingproceduremaybenecessaryonceyouare", + "full_action": "Thefollowingproceduremaybenecessaryonceyouare\nsurethattheretentionlevelmatchestherangetheunderlyingthestoragevolume\nallows.ThisprocedureonlyappliesiftheNetBackupAdministrationConsoleisin\nusetocreatethepolicy.\nTo adjust the retention level\n1 Savethepolicyschedulewiththedesiredretentionlevel,butwithstorage\nselectedas any available.\n2 Editthepolicyagain,andnowselectthedesiredstorageunitinthepolicy\nattributes." + }, + "1630": { + "code": 1630, + "desc": "WhileconfiguringaNetBackuppolicywiththeCohesitysnapshotoption (VSO) FIM,youmustselectanSLPas Policy storagedestination.", + "first_action": "Select Policy storageas storage lifecyclepolicy.Ifyou", + "full_action": "Select Policy storageas storage lifecyclepolicy.Ifyou\nselect STUasthe Policy storageoption,select Override policy storage selection\nwiththe SLPoption." + }, + "1633": { + "code": 1633, + "desc": "InvalidmediaserverisprovidedintheAPIrequest.", + "first_action": "ProvideavalidNetBackupmediaservername.", + "full_action": "ProvideavalidNetBackupmediaservername." + }, + "1634": { + "code": 1634, + "desc": "UnabletoprocesstheEMMrequest.", + "first_action": "CheckwhethertheEMMserviceisupandrunning.", + "full_action": "Performthefollowingasappropriate:\n■ CheckwhethertheEMMserviceisupandrunning.\n■ Todiagnosetheissue,reviewtheEMMserverlogsforissuesandtroubleshoot\nasnecessary." + }, + "1635": { + "code": 1635, + "desc": "UnabletoconnectwiththeEMMserver.", + "first_action": "TroubleshootanyEMMserverconnectionfailureissues.", + "full_action": "TroubleshootanyEMMserverconnectionfailureissues." + }, + "1636": { + "code": 1636, + "desc": "BackuptimerangefilterisnotsupportedintheAPIrequest.", + "first_action": "ChangetheAPIrequestsothatitdoesnotusethebackup", + "full_action": "ChangetheAPIrequestsothatitdoesnotusethebackup\ntimerangefilter(greaterthanandlesserthan)." + }, + "1637": { + "code": 1637, + "desc": "DuplicatefiltersarenotsupportedintheAPIrequest.", + "first_action": "YoucannotusethesamefiltertwiceintheAPIrequest.", + "full_action": "YoucannotusethesamefiltertwiceintheAPIrequest.\nReviewtheAPIrequestandremoveanyofthesamefiltersthatareusedtwice." + }, + "1641": { + "code": 1641, + "desc": "TrueimagerestoreissupportedonlyforSLPswithbackupfromsnapshot.", + "first_action": "ConfigureapolicyusinganSLPwhichhasbackupfrom", + "full_action": "ConfigureapolicyusinganSLPwhichhasbackupfrom\nsnapshotandselectthe True image restore option." + }, + "1642": { + "code": 1642, + "desc": "ForISMon-premisesreplication,theclientoralternateclientconfigured inthepolicyisnotsupported.", + "first_action": "Updatethepolicybyselectingtheclientorthealternate", + "full_action": "Updatethepolicybyselectingtheclientorthealternate\nclienttoversionNetBackup10.5orhigher." + }, + "1643": { + "code": 1643, + "desc": "AcceleratoroptionisnotsupportedforSLPswithindexfromsnapshot.", + "first_action": "Clearthe Use Acceleratoroptioninthepolicy", + "full_action": "Clearthe Use Acceleratoroptioninthepolicy\nconfiguration." + }, + "1800": { + "code": 1800, + "desc": "Invalidclientlist", + "first_action": "Specifyonlyoneclientinthepolicy,orremovethedirective", + "full_action": "Specifyonlyoneclientinthepolicy,orremovethedirective\nfromthebackupselectionthatdoesnotsupportmultipleclient.\nSeetheTroubleshootingsectionoftheNetBackupforEnterpriseVaultAgent\nAdministrator’sGuide." + }, + "1915": { + "code": 1915, + "desc": "Cannotdeleteinstancegroupthatcontainsinstances(deleteormove instancesfirst)", + "first_action": "Firstdeletetheinstancesindividuallybyselectingthem", + "full_action": "Firstdeletetheinstancesindividuallybyselectingthem\nundertheinstancesnodeinthe NetBackup Administration Consoleorbyusing\nthecommand.Afteralltheinstancesinthegrouphavebeendeleted,tryagainto\ndeletethegroup." + }, + "1916": { + "code": 1916, + "desc": "Databaseerror,cannotaccesstheinstancerepository", + "first_action": "MakesurethatallNetBackupservicesarestartedand", + "full_action": "MakesurethatallNetBackupservicesarestartedand\nthat nbdbinstalledcorrectly." + }, + "1917": { + "code": 1917, + "desc": "Cannotaddinstancegroup,thisgroupnameisalreadyinuse", + "first_action": "Typeadifferentgroupnameintheappropriatefield,and", + "full_action": "Typeadifferentgroupnameintheappropriatefield,and\ntrytoaddthegroupagain." + }, + "1918": { + "code": 1918, + "desc": "Cannotfindagroupbythisname", + "first_action": "Refreshtheview(F5key).", + "full_action": "Refreshtheview(F5key)." + }, + "1919": { + "code": 1919, + "desc": "Anotherprocessmodifiedthisinstance,database,orinstancegroup.", + "first_action": "WhentheOracleAPIsareused,ifthe If-Matchheadervaluedoesnotmatch", + "full_action": "Refreshtheview(F5key)inthe NetBackup\nAdministration Console.\nDothefollowingasappropriate:\n■ WhentheOracleAPIsareused,ifthe If-Matchheadervaluedoesnotmatch\nthereturnedETagvaluefortheobjectyouattempttomodify.Retrievethelatest\nversionoftheobject’s ETagandattemptyouroperationagain." + }, + "1920": { + "code": 1920, + "desc": "Aninstancewiththisnameandclientalreadyexists", + "first_action": "CLI:Usenboracmd list instancesornbsqlcmd list instancestoviewthe", + "full_action": "Dooneofthefollowing:\n■ CLI:Usenboracmd list instancesornbsqlcmd list instancestoviewthe\ninstancesthatalreadyexist.\n■ GUI:Refreshtheview(F5key)." + }, + "1921": { + "code": 1921, + "desc": "Thespecifiedinstanceordatabasecannotbefound.", + "first_action": "CLI:Makesurethattheinstanceorthedatabasenameisspelledcorrectly.If", + "full_action": "Dooneofthefollowing:\n■ CLI:Makesurethattheinstanceorthedatabasenameisspelledcorrectly.If\nworkingwithaRACdatabase,thedatabaseuniquenameiscase-sensitive.\nOnWindows,theinstancenameisnotcase-sensitive.OnUNIX,theinstance\nnameiscase-sensitive.\n■ GUI:Refreshtheview(F5key)." + }, + "1924": { + "code": 1924, + "desc": "DomainisarequiredfieldforWindowsinstances", + "first_action": "Specifyadomaininthedomainfield,thentrytoregister", + "full_action": "Specifyadomaininthedomainfield,thentrytoregister\ntheinstanceagain." + }, + "1925": { + "code": 1925, + "desc": "Therequestedoperation(s)failed", + "first_action": "Recheckthecommandlinearguments.Iftheerrorpersists,", + "full_action": "Recheckthecommandlinearguments.Iftheerrorpersists,\ncheckthedebuglogsforcluesorcontactCohesityTechnicalSupport." + }, + "1926": { + "code": 1926, + "desc": "Theentryspecifiedalreadyexists", + "first_action": "TheDBAhasalreadybeenadded,sonoactionisneeded.", + "full_action": "TheDBAhasalreadybeenadded,sonoactionisneeded." + }, + "1927": { + "code": 1927, + "desc": "Theentryspecifieddoesnotexist", + "first_action": "Theentryhasalreadybeendeleted,sonoactionislikely", + "full_action": "Theentryhasalreadybeendeleted,sonoactionislikely\nneeded." + }, + "1928": { + "code": 1928, + "desc": "Thecredentialsfor1ormoreinstancescouldnotbeverified 401NetBackupstatuscodes NetBackup status codes", + "first_action": "Makesurethattheclientisrunningatleastthisversion", + "full_action": "Makesurethattheclientisrunningatleastthisversion\nofNetBackup,andisconfiguredtousethecorrectmasterserver.Makesurethat\nyoucorrectlyenteredtheusername,password,andauxiliaryfieldssuchasdomain\n(Windows)orTNS(OracleorRMAN)." + }, + "1932": { + "code": 1932, + "desc": "Aninstance,database,orinstancegroupcannotbedeletedorrenamed whenitisincludedinapolicy.", + "first_action": "Removetheinstance,database,orinstancegroupfrom", + "full_action": "Removetheinstance,database,orinstancegroupfrom\nallpolicies.Oncetheinstance,database,orinstancegroupisremovedfromall\npoliciesyoucanretrythedeletionorthemodificationprocess." + }, + "1933": { + "code": 1933, + "desc": "Cannotchangeinstanceordatabasestatewithoutcredentials.", + "first_action": "Verifythatthedatabaseisregisteredbeforeyouattempt", + "full_action": "Verifythatthedatabaseisregisteredbeforeyouattempt\ntochangethedatabasestate." + }, + "1946": { + "code": 1946, + "desc": "ThecurrentversionofNetBackupontheclientisincorrectforthe validationoftherequestedcredentialtype. 402NetBackupstatuscodes NetBackup status codes", + "first_action": "UpgradetheNetBackupclienttothecurrentversionof", + "full_action": "UpgradetheNetBackupclienttothecurrentversionof\nNetBackup." + }, + "1952": { + "code": 1952, + "desc": "Anavailabilitygroupcannotbedeletedwhenitisincludedinapolicy. Firstremovetheavailabilitygroupfromallpolicies.", + "first_action": "Removetheavailabilitygroupfromthepoliciesinwhich", + "full_action": "Removetheavailabilitygroupfromthepoliciesinwhich\nitisincluded.Thentryagaintodeletetheavailabilitygroup." + }, + "1953": { + "code": 1953, + "desc": "Unabletodeletetheassetbecausemetadataforitexists.Expireany backupimagesthatcontaintheassetandtryagain.", + "first_action": "Expireanybackupimagesthatcontaintheassetandtry", + "full_action": "Expireanybackupimagesthatcontaintheassetandtry\ntheoperationagain." + }, + "1954": { + "code": 1954, + "desc": "MovinganinstancetoadifferentRACclusterisnotallowed.", + "first_action": "Theinstancemustbedeleteandaddedintoadifferent", + "full_action": "Theinstancemustbedeleteandaddedintoadifferent\nRACcluster." + }, + "1955": { + "code": 1955, + "desc": "RegisteringaRACinstanceisnotallowed.", + "first_action": "CredentialsmustbeprovidedforallnodesoftheRAC", + "full_action": "CredentialsmustbeprovidedforallnodesoftheRAC\nclusteratthedatabaselevel.IfyouneedtobackupanodeintheRACclusteras\nasingleinstanceyoumustdeletetheinstance.Afteryoudeletethatinstanceyou\nmustadditasasingleinstanceandaddthesingleinstancetothebackuppolicy." + }, + "1956": { + "code": 1956, + "desc": "Aregistered,singleinstancecannotbemovedtoaRACcluster.", + "first_action": "ToaddanexistinginstancetoanexistingRACcluster", + "full_action": "ToaddanexistinginstancetoanexistingRACcluster\nyoumustdeletethatinstanceandthenadditintotheRACcluster." + }, + "1957": { + "code": 1957, + "desc": "UnabletoregisteraRACclusterasitdoesnotcontainanyRAC instances.", + "first_action": "AddatleastoneRACinstancetoyourRACclusterwithin", + "full_action": "AddatleastoneRACinstancetoyourRACclusterwithin\nNetBackup." + }, + "1958": { + "code": 1958, + "desc": "OracleWalletcredentialscannotbeusedwithOracleorOScredentials. 404NetBackupstatuscodes NetBackup status codes", + "first_action": "OracleWallet", + "full_action": "Retrytheoperationbyreevaluatingwhattypesof\ncredentialsareallowedtobeusedwiththatoperation.\nExamplesofvalidcredentialusagesforsingleinstancesandinstancegroups:\n■ OracleWallet\n■ OracleWalletandRMAN\n■ OS\n■ OSandRMAN\n■ OSandOracle\n■ OS,Oracle,andRMAN\n■ Oracle\n■ OracleandRMAN\nExamplesofvalidcredentialusagesforOracleRAC:\n■ Wallet\n■ OracleWalletandRMAN\n■ Oracle\n■ OracleandRMAN" + }, + "1960": { + "code": 1960, + "desc": "AdditionofanOraclealiasdidnotsucceed.", + "first_action": "Ensurethattheprovidedparameterscorrespondtoan", + "full_action": "Ensurethattheprovidedparameterscorrespondtoan\neligibleOracleinstanceandalias.\nFilesystemmountpath." + }, + "1961": { + "code": 1961, + "desc": "DeletionofanOraclealiasdidnotsucceed. 405NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethattheprovidedparameterscorrespondtoan", + "full_action": "Ensurethattheprovidedparameterscorrespondtoan\neligibleOracleinstanceandalias.ConfirmthatthealiasexistsinNetBackupfor\ntheinstance." + }, + "1962": { + "code": 1962, + "desc": "RMANcatalogcredentialsthatarestoredinanOracleWalletcannotbe usedwithOracleorOScredentials.", + "first_action": "Reviewtheexistingcredentialconfigurationandmake", + "full_action": "Reviewtheexistingcredentialconfigurationandmake\nsurethattheconfigurationyoutrytoswitchtoortrytoaddto,issupported." + }, + "1967": { + "code": 1967, + "desc": "AdditionofanOracleDataGuarddidnotsucceed.", + "first_action": "Reviewthe nbarsdebuglogforadditionalinformation.", + "full_action": "Reviewthe nbarsdebuglogforadditionalinformation." + }, + "1968": { + "code": 1968, + "desc": "DeletionofanOracleDataGuarddidnotsucceed.", + "first_action": "Reviewthe nbarsdebuglogforadditionalinformation.", + "full_action": "Reviewthe nbarsdebuglogforadditionalinformation." + }, + "1969": { + "code": 1969, + "desc": "ThespecifiedOracleDataGuardcannotbefound.", + "first_action": "VerifythattheOracleDataGuardhasbeenenteredinto", + "full_action": "VerifythattheOracleDataGuardhasbeenenteredinto\ntheNetBackupdatabase.Reviewthebprdandthenbarsdebuglogsforadditional\ninformation." + }, + "1970": { + "code": 1970, + "desc": "UpdateofanOracleDataGuardconfigurationdidnotsucceed.", + "first_action": "To troubleshoot the Oracle Data Guard configuration update", + "full_action": "Performthefollowingprocedure:\nTo troubleshoot the Oracle Data Guard configuration update\n1 VerifythattheOracleDataGuardexistsintheNetBackupdatabase.\n2 VerifythattheOracleinstanceortheRACdatabaseexistsintheNetBackup\ndatabase.\n3 Reviewthe nbarsdebuglogforadditionalinformation." + }, + "1974": { + "code": 1974, + "desc": "Clonemayfailwithoutavalidsetofredologs.", + "first_action": "Reviewthe Oracle cloningchapterinthe NetBackup for", + "full_action": "Reviewthe Oracle cloningchapterinthe NetBackup for\nOracle Administrator's Guideformoreinformation.\nThefollowingexampleRMANstepsmayresolvetheissueafteraclone:\nSQL> alter database drop standby logfile group 1;\nDatabase altered.\nSQL> alter database drop standby logfile group 2;\nDatabase altered.\nSQL> alter database drop standby logfile group 3;\nDatabase altered.\nSQL> ALTER DATABASE ADD LOGFILE group 1 ('c:\\clone\\REDO01.LOG') size 5M;\nDatabase altered.\nSQL> ALTER DATABASE ADD LOGFILE group 2 ('c:\\clone\\REDO02.LOG') size 5M;\nDatabase altered.\nSQL> alter database activate standby database;\nDatabase altered.\nSQL> alter database open;\nDatabase altered.\nSQL>" + }, + "2000": { + "code": 2000, + "desc": "Unabletoallocatenewmediaforbackup,storageunithasnoneavailable.", + "first_action": "ChecktheNetBackupProblemsreporttodeterminethestorageunitthatisout", + "full_action": "Trythefollowing:\n■ ChecktheNetBackupProblemsreporttodeterminethestorageunitthatisout\nofmedia.\n■ Ifthestorageunitisarobotwithemptyslots,addmorevolumesandspecify\nthecorrectvolumepool.Ifnoemptyslotsexist,movesomemediatonon-robotic\nandaddnewvolumes.Ifyouhavedifficultykeepingtrackofyouravailable\nvolumes,trytheavailable_mediascriptlocatedinthefollowingdirectory:\nOnUNIX: /usr/openv/netbackup/bin/goodies/available_media\nOnWindows:install_path\\NetBackup\\bin\\goodies\\available_media.cmd\nThisscriptlistsallvolumesinthevolumeconfiguration,andinformationonthe\nvolumescurrentlyassignedtoNetBackup.\n■ Setupascratchvolumepoolasareserveofunassignedtapes.IfNetBackup\nneedsanewtapeandnoneareavailableinthecurrentvolumepool,itmoves\natapefromthescratchpoolintothevolumepoolthatthebackupuses.\n■ Ifthestorageunitandvolumepoolappeartohavemedia,verifythefollowing:\n■ UsetheNetBackupMediaListreporttocheckifthevolumeisFROZENor\nSUSPENDED.Ifso,usethebpmediacommandtounfreezeitorunsuspend\nit,ifsodesired.\n■ Thevolumehasnotexpiredorexceededitsmaximumnumberofmounts.\n■ TheEMMdatabasehostnameforthedeviceiscorrect.Ifyouchangethe\nEMMdatabasehostname,stopandrestarttheMediaManagerdevice\ndaemon(ltidforaUNIXserver)ortheNetBackupDeviceManagerservice\n(Windowsserver).\n■ ThecorrecthostisspecifiedforthestorageunitintheNetBackup\nconfiguration.Thehostconnectionmustbetheserver(masterormedia)\nwithdrivesconnectedtoit.\n■ TheMediaandDeviceManagementvolumeconfigurationhasmediainthe\ncorrectvolumepool.Unassignedoractivemediaisavailableattherequired\nretentionlevel.UsetheNetBackupMediaListreporttoshowtheretention\nlevels,volumepools,andstatusforallvolumes.UsetheNetBackupMedia\nSummaryreporttocheckforactivevolumesatthecorrectretentionlevels.\n■ Createthebptmdebuglogdirectory,andsettheMDSVxULlogging(OID143)\ntodebuglevel2.Thenretrytheoperation.\n■ Ifthisstorageunitisnewandthisattempttouseitisthefirst,stopandrestart\nNetBackuponthemasterserver.TheMDSunifiedloggingfiles(OID143)at\ndebuglevel2usuallyshowtheNetBackupmediaselectionprocess." + }, + "2001": { + "code": 2001, + "desc": "Nodrivesareavailableforthisjob 409NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythattherequireddrivesandrobotsareconfiguredandup.", + "full_action": "Trythefollowing:\n■ Verifythattherequireddrivesandrobotsareconfiguredandup.\n■ Verifythat ltidisactiveandadrivepathexiststhatisconfiguredonthedrive\nforthemediaserverthatthestorageunitrequires.\n■ IfthejobrequiresanNDMPdrivepath,verifythatoneexists." + }, + "2002": { + "code": 2002, + "desc": "InvalidSTUidentifiertype", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.\nCheckthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2003": { + "code": 2003, + "desc": "Driveisnotallocated.", + "first_action": "TheMDSunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "ThiserrorisinternaltotheMDScomponentofNetBackup.\nCheckthefollowinglogs:\n■ TheMDSunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2004": { + "code": 2004, + "desc": "Driveisalreadyallocated", + "first_action": "Adrivemayhavebeenresetwhileitwasallocatedfora", + "full_action": "Adrivemayhavebeenresetwhileitwasallocatedfora\njob.Waitforthejobsthatusethedrivetocomplete." + }, + "2005": { + "code": 2005, + "desc": "MDShasreceivedaninvalidmessagefromamediaserver.", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.\nCheckthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3.\n■ The bptmlegacylogfromthemediaserver,withVERBOSE=5." + }, + "2006": { + "code": 2006, + "desc": "NDMPcredentialsarenotdefinedinEMM.", + "first_action": "IfthejobusesanNDMPdevice,verifythatthemedia", + "full_action": "IfthejobusesanNDMPdevice,verifythatthemedia\nserverhasNDMPcredentialsthatareconfiguredforthefiler." + }, + "2007": { + "code": 2007, + "desc": "Storageunitisnotcompatiblewithrequestingjob", + "first_action": "Catalogbackupsaredirectedtoshareddiskstorageunits.", + "full_action": "Ajobtriestorunonamediaserverthatisrunningan\nolderversionofNetBackup.Thejobmayrequireafeaturethatisnotavailableon\nthemediaserverbeingrequested.Verifythatthestorageunittypeandthemedia\nserverthatthepolicyandstorageunitcalloutsupportthefeature.\nThiserrorcanoccurwhenthepolicybeingrunisnotcompatiblewiththestorage\nunitsrequestedbythepolicy:\n■ Catalogbackupsaredirectedtoshareddiskstorageunits.\n■ Multiplexedjobsaredirectedtostorageunitsthatdonothavethemultiplex\nfeatureconfigured.\n■ NDMPbackuppoliciesaredirectedtonon-NDMPstorageunits." + }, + "2008": { + "code": 2008, + "desc": "Allcompatibledrivepathsaredown", + "first_action": "Verifythat ltidisrunningontherequiredmediaserver,", + "full_action": "Verifythat ltidisrunningontherequiredmediaserver,\nandthatthemediaserverisactivefortape.Usingadevicemonitor,bringupthe\ndrivepathsiftheyaredown.Ifthedrivesaredownedagain,cleanthedrives." + }, + "2009": { + "code": 2009, + "desc": "Allcompatibledrivepathsaredownbutmediaisavailable", + "first_action": "Verifythat ltidisrunningontherequiredmediaserver,", + "full_action": "Verifythat ltidisrunningontherequiredmediaserver,\nandthatthemediaserverisactivefortape.Usingadevicemonitor,bringupthe\ndrivepathsiftheyaredown.Ifthedrivesaredownedagain,cleanthedrives." + }, + "2010": { + "code": 2010, + "desc": "Jobtypeisinvalid", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.\nCheckthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2011": { + "code": 2011, + "desc": "Themediaserverreportedasystemerror", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.\nCheckthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2012": { + "code": 2012, + "desc": "MediahasconflictsinEMM", + "first_action": "Themediaismarkedashavingconflicts.Theupgrade", + "full_action": "Themediaismarkedashavingconflicts.Theupgrade\nfromNetBackup5.xhasfoundmultiplevolumedatabaseswheretwotapesin\ndifferentvolumedatabaseshavethesamemediaID.Thiserrorisinternal.Ifthe\nproblempersists,pleasecallNetBackupsupportforresolution." + }, + "2013": { + "code": 2013, + "desc": "Errorrecordinsertfailed", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.\nCheckthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2014": { + "code": 2014, + "desc": "Mediaisnotassigned", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Verifythatthejobrequestedthedesiredmedia.For\nexample,ifyouwanttolistcontentsofthemedia,makesurethatyouhavespecified\nthecorrectmediaID.\nCheckthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2015": { + "code": 2015, + "desc": "Mediaisexpired", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Makesurethatnon-expiredmediaisavailableforthejob.\nCheckthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2016": { + "code": 2016, + "desc": "Mediaisassignedtoanotherserver", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Checkthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2017": { + "code": 2017, + "desc": "Medianeedstobeunmountedfromadrive", + "first_action": "Identifythemediathatisrequestedbythejobthatreturns", + "full_action": "Identifythemediathatisrequestedbythejobthatreturns\nthiserror.Ifitisusedbyanotherjob,waitforthatjobtocomplete." + }, + "2018": { + "code": 2018, + "desc": "Numberofcleaningsisinvalid", + "first_action": "Onthe Change Mediascreen,setthenumberofcleanings", + "full_action": "Onthe Change Mediascreen,setthenumberofcleanings\nremainingforthecleaningmediatoanumbergreaterthanorequaltozero(0)." + }, + "2019": { + "code": 2019, + "desc": "Mediaisinadrivethatisnotconfiguredonlocalsystem", + "first_action": "Ifdrivepathsaredown,identifythemediaserverthatis", + "full_action": "Ifdrivepathsaredown,identifythemediaserverthatis\nconfiguredforusebythestorageunit,andbringupthedrivepathtothatmedia\nserver." + }, + "2020": { + "code": 2020, + "desc": "Roboticlibraryisdownonserver", + "first_action": "Verifythatthemediaserverthatisrequiredforthis", + "full_action": "Verifythatthemediaserverthatisrequiredforthis\nallocationisrunning,andverifythat ltidisuponthatmediaserver." + }, + "2021": { + "code": 2021, + "desc": "Allocationrecordinsertfailed", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogs:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2022": { + "code": 2022, + "desc": "Allocationstatusrecordinsertfailed", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogstohelp\nidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2023": { + "code": 2023, + "desc": "AllocationidentifierisnotknowntoEMM", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogstohelp\nidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2024": { + "code": 2024, + "desc": "Allocationrequestupdatefailed 417NetBackupstatuscodes NetBackup status codes", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogstohelp\nidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2025": { + "code": 2025, + "desc": "Allocationrequestdeletefailed", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogstohelp\nidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2026": { + "code": 2026, + "desc": "Allocationstatusrequestdeletefailed", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogstohelp\nidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2027": { + "code": 2027, + "desc": "Mediaserverisnotactive", + "first_action": "Verifythatthemediaserverthatisrequiredforthisallocationisrunning.", + "full_action": "Dooneormoreofthefollowing:\n■ Verifythatthemediaserverthatisrequiredforthisallocationisrunning.\n■ Ifthisisatapejob,verifythat ltidisrunningonthemediaserver.Ifamedia\nserverhasgoneofflineandreturnedonline,adelayofseveralminutesmay\noccurbeforeajobcanusethatmediaserver.\n■ Usethevmoprcmdcommandtoshowthestateofthemediaserver.Ifthejobis\ntryingtoaccessadiskstorageunit,verifythatthe nbrmmsprocessisrunning\nonthemediaserver.Ifthejobistryingtoaccessatapestorageunit,verifythat\nltidisrunningonthemediaserver." + }, + "2028": { + "code": 2028, + "desc": "Mediaisreserved", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Ifmultipleduplicationjobsattempttousethesametape\nmediaforread,eachjobreservesthemedia.NetBackupshouldallowmorethan\nonejobtogetareservationforthetapemedia.\nThiserrorisinternal.Checkthefollowinglogstohelpidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2029": { + "code": 2029, + "desc": "EMMdatabaseisinconsistent 419NetBackupstatuscodes NetBackup status codes", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogstohelp\nidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3.\nRunthenbrbutil -resetallcommandtogettheNetBackupallocationdatabase\nbackintoaconsistentstate.Notethatthiscommandcancelsalljobsincludingthose\nthatarecurrentlyrunning." + }, + "2030": { + "code": 2030, + "desc": "Insufficientdiskspaceorhighwatermarkwouldbeexceeded", + "first_action": "Ifthereareimagesonthediskthatcanbeexpired,expirethem,andrun", + "full_action": "Trythefollowingpossiblesolutions:\n■ Ifthereareimagesonthediskthatcanbeexpired,expirethem,andrun\nnbdeletetodeletetheimagesfromdisk.\n■ ItmaybethatNetBackupcreatesdiskimagesmorequicklythantheyexpire.If\nso,modificationstopoliciesmaybenecessarytochangetherateofimage\ncreationandexpirationforthedisk.\n■ Itmaybehelpfultolowerthehighwatermarkandlowwatermarkforthedisk\ngroup." + }, + "2031": { + "code": 2031, + "desc": "MediaisnotdefinedinEMM", + "first_action": "Amediavolumethatisrequiredforarestorejobhasbeen", + "full_action": "Amediavolumethatisrequiredforarestorejobhasbeen\ndeletedfromtheEMMdatabase.Ifthemediaisavailable,use bpimporttoimport\nit." + }, + "2032": { + "code": 2032, + "desc": "MediaisinuseaccordingtoEMM", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Checkthefollowinglogstohelp\nidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2033": { + "code": 2033, + "desc": "Mediahasbeenmisplaced", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Verifythatthemediathatisrequiredbythejobisinthe\nproperroboticslotasshownby vmquery.\nIftheerrorpersists,thefollowinglogsmaybeusefulinunderstandingtheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3.\n■ Theverbose bptmlogsonthemediaserver(s)thataccessthismedia." + }, + "2034": { + "code": 2034, + "desc": "Retrytheallocationrequestlater", + "first_action": "Thiserrorshouldneverappearasajobreturnstatus.In", + "full_action": "Thiserrorshouldneverappearasajobreturnstatus.In\nthemdsandnbrb vxullogs,itindicatesthatajobshouldqueuebecauseresources\narebusy." + }, + "2035": { + "code": 2035, + "desc": "Requestneedstopend", + "first_action": "Thiserrorshouldneverappearasajobreturnstatus.In", + "full_action": "Thiserrorshouldneverappearasajobreturnstatus.In\nthemdsandnbrb vxullogs,itindicatesthatajobshouldpostarequestforoperator\ninterventiontotheNetBackupdevicemonitor." + }, + "2036": { + "code": 2036, + "desc": "Driveisinaroboticlibrarythatisup", + "first_action": "Arequestfornon-roboticmediamayhavecauseda", + "full_action": "Arequestfornon-roboticmediamayhavecauseda\npendingrequestinthedevicemonitor,andtheoperatorhasassignedtherequest\ntoadrivethatisnotastandalonedrive.Thiserrorisnotfatal.Therequestwillpend\nagainintheNetBackupdevicemonitor.Assignthependingmounttoastandalone\ndriveortoadrivethatisinAVRmode(non-robotic)." + }, + "2037": { + "code": 2037, + "desc": "Driveisnotready", + "first_action": "Thiserrormayoccurwhenarequestfornon-roboticmedia", + "full_action": "Thiserrormayoccurwhenarequestfornon-roboticmedia\nhadcausedapendingrequestinthedevicemonitor,andtheoperatorhasassigned\ntherequesttoadrivethatisnotinareadystate.Thiserrorisnotafatalerror.The\nrequestwillpendagainintheNetBackupdevicemonitor.Verifythatrequiredtape\nisinthedriveitisassignedto,andthatthedrivereadylighthascomeon.Itmay\ntakesometimeforthedrivetobecomereadyafterthetapehasbeeninserted.If\nthedrivenevergoestoareadystateafteratapehasbeeninserted,theremaybe\naproblemwiththedrive." + }, + "2038": { + "code": 2038, + "desc": "Medialoadedindriveisnotwrite-enabled", + "first_action": "Thisisnotafatalerror.Therequestwillpendagaininthe", + "full_action": "Thisisnotafatalerror.Therequestwillpendagaininthe\nNetBackupdevicemonitor.IfyouaresurethatitisOKtowriteonthistape,verify\nthattherequiredtapehasitswriteenableswitchsettoallowwrite." + }, + "2039": { + "code": 2039, + "desc": "SCSIreservationconflictdetected", + "first_action": "Thiserrorshouldneveroccuratjobresourceallocation", + "full_action": "Thiserrorshouldneveroccuratjobresourceallocation\ntime,butmayoccurduringi/oforatapejob.Theverbose bptmlogsonthemedia\nservermaybeusefulinunderstandingtheproblem." + }, + "2040": { + "code": 2040, + "desc": "Maximumjobcounthasbeenreachedforthestorageunit", + "first_action": "Targetadifferentstorageunitwithoneofthecopies,or", + "full_action": "Targetadifferentstorageunitwithoneofthecopies,or\nincreasethemaximumjobcountforthestorageunit." + }, + "2041": { + "code": 2041, + "desc": "Storageunitisdown", + "first_action": "Runthe bperror -disk commandtoindicatewhythe", + "full_action": "Runthe bperror -disk commandtoindicatewhythe\ndiskisconsidereddown." + }, + "2042": { + "code": 2042, + "desc": "Densitymismatchdetected", + "first_action": "RestorethejobsrequesttapemediabymediaIDdensity.", + "full_action": "RestorethejobsrequesttapemediabymediaIDdensity.\nIftherequesteddensitydoesnotmatchtheconfigureddensityforthemedia,it\ncannotbeallocated." + }, + "2043": { + "code": 2043, + "desc": "Requestedslotisempty", + "first_action": "Therobotmayneedtobeinventoried.", + "full_action": "Therobotmayneedtobeinventoried." + }, + "2044": { + "code": 2044, + "desc": "Mediaisassignedtoanotherapplication", + "first_action": "Verifythatthemediathatisrequiredforthejobisassigned", + "full_action": "Verifythatthemediathatisrequiredforthejobisassigned\ntoNetBackup." + }, + "2045": { + "code": 2045, + "desc": "Storageunitisdisabledsincemaxjobcountislessthan1", + "first_action": "Increasethemaximumjobcount(ormaximumconcurrent", + "full_action": "Increasethemaximumjobcount(ormaximumconcurrent\ndrivecount)toavaluegreaterthan0." + }, + "2046": { + "code": 2046, + "desc": "Mediaisunmountable", + "first_action": "Cleanthedrivesinthemedia'srobot.Determineifanyof", + "full_action": "Cleanthedrivesinthemedia'srobot.Determineifanyof\nthemediaisbad." + }, + "2047": { + "code": 2047, + "desc": "Mediaiswriteprotected", + "first_action": "Makesurethatmediainthescratchpoolisnotwrite", + "full_action": "Makesurethatmediainthescratchpoolisnotwrite\nprotected." + }, + "2048": { + "code": 2048, + "desc": "MediaisinusebytheACSroboticlibrary", + "first_action": "Makesurethattherequiredmediaisnotinusebyanother", + "full_action": "Makesurethattherequiredmediaisnotinusebyanother\napplication." + }, + "2049": { + "code": 2049, + "desc": "MedianotfoundintheACSroboticlibrary", + "first_action": "MakesurethattherequiredmediaisavailableintheACS", + "full_action": "MakesurethattherequiredmediaisavailableintheACS\nrobot.\nFormoreinformation,seethesectiononconfiguringACSLSrobotsintheNetBackup\nDeviceConfigurationGuide." + }, + "2050": { + "code": 2050, + "desc": "ACSmediahasanunreadableexternallabel", + "first_action": "Correctthebarcodelabelproblemforthismedia.", + "full_action": "Correctthebarcodelabelproblemforthismedia.\nFormoreinformation,seethesectiononconfiguringACSLSrobotsintheNetBackup\nDeviceConfigurationGuide." + }, + "2051": { + "code": 2051, + "desc": "ACSmediaisnotinthedrive'sdomain", + "first_action": "Verifythattherobotthatcontainstherequiredmediais", + "full_action": "Verifythattherobotthatcontainstherequiredmediais\naccessibletoaNetBackupmediaserver.\nFormoreinformation,refertothesectiononconfiguringACSLSrobotsinthe\nNetBackupDeviceConfigurationGuide." + }, + "2052": { + "code": 2052, + "desc": "AnACSLibraryStorageModule(LSM)isoffline", + "first_action": "BringtheACSLSMonline.", + "full_action": "BringtheACSLSMonline.\nFormoreinformation,seethesectiononconfiguringACSLSrobotsintheNetBackup\nDeviceConfigurationGuide." + }, + "2053": { + "code": 2053, + "desc": "Mediaisinaninaccessibledrive", + "first_action": "Locatethemediaandcorrecttheproblemthathascaused", + "full_action": "Locatethemediaandcorrecttheproblemthathascaused\nthedriveordrivepathtobedown." + }, + "2054": { + "code": 2054, + "desc": "MediaisinadrivethatiscurrentlyinaDOWNstate", + "first_action": "Locatethemediaandcorrecttheproblemthathascaused", + "full_action": "Locatethemediaandcorrecttheproblemthathascaused\nthedriveordrivepathtobedown." + }, + "2055": { + "code": 2055, + "desc": "ACSphysicaldriveisnotavailable", + "first_action": "LocateandinstallanACSdrive.", + "full_action": "LocateandinstallanACSdrive." + }, + "2056": { + "code": 2056, + "desc": "Thefilenameusedforthemountrequestalreadyexists", + "first_action": "Specifyadifferentfilenamefortpreq,orrunthetpunmount", + "full_action": "Specifyadifferentfilenamefortpreq,orrunthetpunmount\ncommandforthemediawhichhasbeenloadedusingtpreqwiththeconflictingfile\nname." + }, + "2057": { + "code": 2057, + "desc": "Thescanhostofthedriveisnotactive", + "first_action": "Iftheproblempersists,restarttheNetBackupmedia", + "full_action": "Iftheproblempersists,restarttheNetBackupmedia\nserversthathavepathstothisdrive." + }, + "2058": { + "code": 2058, + "desc": "LTIDneedstoberestartedonmediaserversbeforethedevicecanbe used", + "first_action": "Whenthemediaserverisnotinabusystate,stopand", + "full_action": "Whenthemediaserverisnotinabusystate,stopand\nrestart ltidonthatmediaserver." + }, + "2059": { + "code": 2059, + "desc": "Theroboticlibraryisnotavailable", + "first_action": "Verifythattherobotthatthejobsrequireisproperly", + "full_action": "Verifythattherobotthatthejobsrequireisproperly\nconfigured.Iftheerrorpersists,thefollowinglogsmaybeusefulinunderstanding\ntheproblem:Themdsunifiedloggingfiles(OID143)fromthemasterserveratdebug\nlevel2." + }, + "2060": { + "code": 2060, + "desc": "Medianeedstoberewoundorunmountedfromadrive", + "first_action": "Notapplicable.", + "full_action": "Notapplicable." + }, + "2061": { + "code": 2061, + "desc": "Thehostisnotanactivenodeofacluster", + "first_action": "Restartthefailedjob.", + "full_action": "Restartthefailedjob." + }, + "2062": { + "code": 2062, + "desc": "Throttledjobcounthasbeenreachedforthestorageunit", + "first_action": "Notavailable", + "full_action": "Notavailable" + }, + "2063": { + "code": 2063, + "desc": "ServerisnotlicensedfortheRemoteClientOption 429NetBackupstatuscodes NetBackup status codes", + "first_action": "Backupthisclientonamediaserverthatislicensedto", + "full_action": "Backupthisclientonamediaserverthatislicensedto\ndoso.Verifythatthemediaserverhasconnectivitytothemasterserverwhen\naddingitslicenses." + }, + "2064": { + "code": 2064, + "desc": "Jobhistoryindicatesthatnomediaisavailable", + "first_action": "Makesurethatmediaisavailableforthestorageunit.If", + "full_action": "Makesurethatmediaisavailableforthestorageunit.If\nnecessary,upgradethesoftwareonthemediaserver.Addmediaifnecessary.If\nmediaisavailable,wait12hoursuntilthestorageunitcanbeusedagain.Tomake\nthestorageunitimmediatelyusable,runthefollowingcommandonthemaster\nservertoreleasethehold:\nnbrbutil -releaseAllocHolds" + }, + "2065": { + "code": 2065, + "desc": "Jobhistoryindicatesthatnodriveisavailable", + "first_action": "Upgradethemediaserversoftware.Makesureallofthe", + "full_action": "Upgradethemediaserversoftware.Makesureallofthe\ndrivesinthestorageunitareupandavailableforuse.Cleanalldrivesthatneed\ncleaning." + }, + "2066": { + "code": 2066, + "desc": "Diskpoolnotfound", + "first_action": "Verifythatthestorageunitthatthisjobusesisconfigured", + "full_action": "Verifythatthestorageunitthatthisjobusesisconfigured\nforusewithaproperlyconfigureddiskpool." + }, + "2067": { + "code": 2067, + "desc": "Diskvolumenotfound", + "first_action": "Verifythatthediskstoragethatthisjobusesisconfigured", + "full_action": "Verifythatthediskstoragethatthisjobusesisconfigured\nforusewithadiskpoolthathasvolumesconfigured.Forareadjob,verifythatthe\nvolumethatisrequiredforreadingexistsinthe nbemmdatabase." + }, + "2068": { + "code": 2068, + "desc": "Diskvolumemountpointnotfound", + "first_action": "Verifythattheconfigurationiscorrectforthediskgroup", + "full_action": "Verifythattheconfigurationiscorrectforthediskgroup\nandforthediskvolumesinthediskgroup." + }, + "2069": { + "code": 2069, + "desc": "Diskvolumemountpointrecordinsertfailed", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.Checkthefollowinglogstohelpidentifythe\nproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2070": { + "code": 2070, + "desc": "Thespecifiedmountpathwillnotfitintheallocatedspace", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.Checkthefollowinglogstohelpidentifythe\nproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2071": { + "code": 2071, + "desc": "Unabletofindanystorageserversfortherequest", + "first_action": "Verifythatthestorageserversservingthediskgroupthat", + "full_action": "Verifythatthestorageserversservingthediskgroupthat\nthejobrequiresareconfiguredandenabled.VerifythattheyareinanUPstate." + }, + "2072": { + "code": 2072, + "desc": "Invalidoperationonstaticmountpoint", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.Checkthefollowinglogstohelpidentifythe\nproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2073": { + "code": 2073, + "desc": "Diskpoolisdown", + "first_action": "Runthe bperror -diskcommandtodeterminewhythe", + "full_action": "Runthe bperror -diskcommandtodeterminewhythe\ndiskpoolwasputintoaDOWNstate.Correcttheproblem,andusethenbdevconfig\ncommandtoreturnthediskpooltoanUPstate." + }, + "2074": { + "code": 2074, + "desc": "Diskvolumeisdown", + "first_action": "Youmaybeabletoseewhythediskvolumewasputinto", + "full_action": "Youmaybeabletoseewhythediskvolumewasputinto\naDOWNstatebyrunningbperror -disk.Correcttheproblem,anduse\nnbdevconfigtoreturnthediskvolumetoanUPstate." + }, + "2075": { + "code": 2075, + "desc": "FibreTransportresourcesarenotavailable", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "ConfigurethejobtoswitchtoLANtransportifFibre\nTransportisnotavailable.VerifythatthejobtypebeingruniscompatiblewithFibre\nTransport.Usingnbdevquery,verifythattheDiskPoolbeingrequestedisenabled\nforusewithFibreTransport.VerifythatthereareFibreTransportconnectionsthat\nareupbetweentheclientandmediaserverrequiredforthejob.Checkthefollowing\nlogstohelpidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2076": { + "code": 2076, + "desc": "DSMreturnedanunexpectederror", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.Checkthefollowinglogstohelpidentifythe\nproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2078": { + "code": 2078, + "desc": "Themaximumnumberofmountsforthediskvolumehavebeenexceeded", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,pleasecall\nNetBackupsupportforresolution.Checkthefollowinglogstohelpidentifythe\nproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2079": { + "code": 2079, + "desc": "DSMhasdetectedthataninvalidfilesystemismountedonthevolume", + "first_action": "Verifythatthediskvolumesandtheirassociatedmount", + "full_action": "Verifythatthediskvolumesandtheirassociatedmount\npointsthatNetBackupusesarenotusedbyotherapplications." + }, + "2080": { + "code": 2080, + "desc": "Diskvolumehasnomaxwriterscount", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Verifyproperdiskconfigurationbyusing nbdevquery.\nThiserrorisinternal.Iftheproblempersists,pleasecallNetBackupsupportfor\nresolution.Checkthefollowinglogstohelpidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2081": { + "code": 2081, + "desc": "Diskvolumehasnomaxreaderscount", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Verifytheproperdiskconfigurationbyusingnbdevquery.\nThiserrorisinternal.Iftheproblempersists,pleasecallNetBackupsupportfor\nresolution.Checkthefollowinglogstohelpidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2082": { + "code": 2082, + "desc": "Thedriveneedstobemarkedasavailable", + "first_action": "releaseMDScommandtoreleasetheallocationforthedrivesoitcanbeused.", + "full_action": "Runthenbrbutil -dumpcommandonthemasterserver\ntoshowallocationsforthisjob.Iftheproblempersists,runthe nbrbutil\n-releaseMDScommandtoreleasetheallocationforthedrivesoitcanbeused." + }, + "2083": { + "code": 2083, + "desc": "ThemediaaffinitygroupisnotdefinedinEMM", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,checkthe\nfollowinglogstohelpidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2084": { + "code": 2084, + "desc": "Mediaaffinitygrouprecordinsertfailed", + "first_action": "The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel", + "full_action": "Thiserrorisinternal.Iftheproblempersists,checkthe\nfollowinglogstohelpidentifytheproblem:\n■ The mdsunifiedloggingfiles(OID143)fromthemasterserveratdebuglevel\n2.\n■ The nbrbunifiedloggingfiles(OID118)fromthemasterserveratdebuglevel\n3." + }, + "2085": { + "code": 2085, + "desc": "Diskvolumeisnotavailable", + "first_action": "Ensurethatthediskgrouphasdiskvolumesconfigured.", + "full_action": "Ensurethatthediskgrouphasdiskvolumesconfigured.\nAmultiplecopyjobcannottargettwocopiesforthesamediskvolume." + }, + "2086": { + "code": 2086, + "desc": "Diskvolumecannotbeusedformorethanonecopyinthesamejob", + "first_action": "Usethenbdevquery -listdvcommandtoverifythatthe", + "full_action": "Usethenbdevquery -listdvcommandtoverifythatthe\nexpecteddiskvolumeisconfigured.Foramultiplecopyjob,ensurethatunique\neligiblediskvolumesexistforeachcopy.Amultiplecopyjobcannottargettwo\ncopiesforthesamediskvolume." + }, + "2087": { + "code": 2087, + "desc": "Mediaallocationwouldexceedmaximumpartiallyfullmedialimit", + "first_action": "Thiserrormayoccurwithamultiplecopyjobora", + "full_action": "Thiserrormayoccurwithamultiplecopyjobora\nduplicationjob.Iftheproblempersists,youmayneedtoincreasemaximumpartially\nfullmediasettingonthediskpool." + }, + "2088": { + "code": 2088, + "desc": "Cleaningmediaisnotavailable", + "first_action": "Addacleaningvolumetotherobotcontainingthedrive.", + "full_action": "Addacleaningvolumetotherobotcontainingthedrive." + }, + "2089": { + "code": 2089, + "desc": "FTclientisnotrunning", + "first_action": "VerifythatthePrivateBranchExchange(PBX)serviceisinstalledandrunning.", + "full_action": "Dooneormoreofthefollowing:\n■ VerifythatthePrivateBranchExchange(PBX)serviceisinstalledandrunning.\nRunthe bpps -xcommandtoensurethat pbx_exchangeislistedinthe\nprocessesthatarerunning.\n■ VerifythattheclientisconfiguredasaSANClient.Runthe bpclntcmd\n-sanclientcommandtoreturnthecurrentstateoftheSANClient.Aresponse\nof0(zero)indicatesthatSANClientisnotconfigured.Rerunthecommandas\nbpclntcmd -sanclient 1.\n■ Verifythattheclientisnotalsoamediaserver,masterserver,orEMMserver.\nTheSANClientprocessrunsonlyonaNetBackupclient.\n■ VerifythatavalidlicensefortheSANClientfeatureresidesonthemasterserver.\nSANClientisaseparatelylicensedfeaturewhichrequiresakeycalled\"SAN\nClient\"onthemasterserver.\n■ VerifythatnoserverentriesfortheSANClientexistontheNetBackupmaster\nserver.RemoveanySERVER=clientnameentryinthemasterserverfortheSAN\nClient.IfthemasterserverhastheSANClientlistedalsoasaserver,itmay\nshutdowntheSANClient.\n■ RestarttheSANClientservice.TheSANClientrestartswhentheserverreboots,\nbutdoesnotautomaticallyrestartafteryourunthe bpclntcmdcommand.To\nstarttheSANClientservice,runtheclientstartupscriptorusetheService\nManagerinWindows.\nFormoreinformation,seetheTroubleshootingchapteroftheNetBackupSANClient\nandFibreTransportGuide." + }, + "2090": { + "code": 2090, + "desc": "FTclienthasnodevicesconfigured 438NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifythatFibreTransportdevicesareinstalledonthe", + "full_action": "VerifythatFibreTransportdevicesareinstalledonthe\nclient.\nForfurtherinformation,seetheTroubleshootingchapteroftheNetBackupSAN\nClientandFibreTransportGuide." + }, + "2091": { + "code": 2091, + "desc": "FTclientdevicesareoffline", + "first_action": "VerifythatthePrivateBranchExchange(PBX)serviceisinstalledandrunning.", + "full_action": "Dooneormoreofthefollowing:\n■ VerifythatthePrivateBranchExchange(PBX)serviceisinstalledandrunning.\nRunthe bpps -xcommandtoensurethat pbx_exchangeislistedinthe\nprocessesthatarerunning.\n■ VerifythattheclientisconfiguredasaSANClient.Runthe bpclntcmd\n-sanclientcommandtoreturnthecurrentstateoftheSANClient.Aresponse\nof0(zero)indicatesthatSANClientisnotconfigured.Rerunthecommandas\nbpclntcmd -sanclient 1.\n■ Verifythattheclientisnotalsoamediaserver,masterserver,orEMMserver.\nTheSANClientprocessrunsonlyonaNetBackupclient.\n■ VerifythatavalidlicensefortheSANClientfeatureresidesonthemasterserver.\nSANClientisaseparatelylicensedfeaturewhichrequiresakeycalled\"SAN\nClient\"onthemasterserver.\n■ VerifythatnoserverentriesfortheSANClientexistontheNetBackupmaster\nserver.RemoveanySERVER=clientnameentryinthemasterserverfortheSAN\nClient.IfthemasterserverhastheSANClientalsolistedasaserver,itmay\nshutdowntheSANClient.\n■ RestarttheSANClientservice.TheSANClientrestartswhentheserverrestarts,\nbutdoesnotautomaticallyrestartafteryourunthe bpclntcmdcommand.To\nstarttheSANClientservice,runtheclientstartupscriptorusetheService\nManagerinWindows.\nForfurtherinformation,seetheTroubleshootingchapteroftheNetBackupSAN\nClientandFibreTransportGuide." + }, + "2092": { + "code": 2092, + "desc": "FTserverdevicesforclientareoffline", + "first_action": "VerifythatmarkedQLogicTargetportsexistintheserver.The nbftsrvrand", + "full_action": "Dooneofthefollowing:\n■ VerifythatmarkedQLogicTargetportsexistintheserver.The nbftsrvrand\nnbfdrv64processesexitifthesystemhasnoportsavailableforTargetMode\nuse.\n■ VerifythatavalidlicensefortheSANClientfeatureresidesonthemasterserver.\nSANClientisaseparatelylicensedfeaturethatrequiresakeycalled\"SAN\nClient\"onthemasterserver.TheFibreTransportserverperformsalicense\ncheckduringstartup.\n■ DetermineifarebootisrequiredfortheinstallationoftheFibreTransportserver.\nSolarisinstallationsrequirethatyourebootthemediaserverafteryouinstall\nFibreTransporttoloadtheFibreTransportdriversonthemarkedtargetports.\nInaddition,reboottheLinuxserversifyouchoosetonotunloadtheexisting\nQLogicdriversduringtheinstallationofFibreTransport.\nForfurtherinformation,seetheTroubleshootingchapteroftheNetBackupSAN\nClientandFibreTransportGuide." + }, + "2093": { + "code": 2093, + "desc": "NoFTserversforthisclientarerunning", + "first_action": "VerifythatmarkedQLogicTargetportsexistintheserver.The nbftsrvrand", + "full_action": "Dooneofthefollowing:\n■ VerifythatmarkedQLogicTargetportsexistintheserver.The nbftsrvrand\nnbfdrv64processesexitifthesystemhasnoportsavailableforTargetMode\nuse.\n■ VerifythatavalidlicensefortheSANClientfeatureresidesonthemasterserver.\nSANClientisaseparatelylicensedfeaturewhichrequiresakeycalled\"SAN\nClient\"onthemasterserver.TheFibreTransportserverperformsalicense\ncheckduringstartup.\n■ DetermineifarebootisrequiredfortheinstallationoftheFibreTransportserver.\nSolarisinstallationsrequirethatyourebootthemediaserverafteryouinstall\nFibreTransporttoloadtheFibreTransportdriversonthemarkedtargetports.\nInaddition,reboottheLinuxserversifyouchoosetonotunloadtheexisting\nQLogicdriversduringtheinstallationofFibreTransport.\nForfurtherinformation,seetheNetBackupSANClientandFibreTransport\nTroubleshootingGuide." + }, + "2094": { + "code": 2094, + "desc": "STUcannotrunLifecyclebackups", + "first_action": "Runthe nbdevquery -listdpcommandtocheckthe", + "full_action": "Runthe nbdevquery -listdpcommandtocheckthe\nconfigurationofthediskpool.IftheLifecycleattributeisnotenabledforthedisk\npool,runthe nbdevconfig -changedp -setattributecommandtoenableit." + }, + "2095": { + "code": 2095, + "desc": "STUcannotrunVMwarebackup", + "first_action": "TorunaVMwarebackup,themediaservermustruna", + "full_action": "TorunaVMwarebackup,themediaservermustruna\nvalidversionofNetBackup.VerifythatavalidversionofNetBackupisrunningor\nconfigurethebackupforamediaserverthatrunsavalidversionofNetBackup." + }, + "2096": { + "code": 2096, + "desc": "NDMPoperationdoesnotsupportmultipleinlinecopies", + "first_action": "NetBackupcannotmakemultiplecopiesofNDMPpolicies.", + "full_action": "NetBackupcannotmakemultiplecopiesofNDMPpolicies.\nConfigurethebackupforasinglestorageunitdestination." + }, + "2097": { + "code": 2097, + "desc": "StorageunitgroupdoesnotexistinEMMconfiguration", + "first_action": "Reconfigurethepolicytouseastorageunitorstorage", + "full_action": "Reconfigurethepolicytouseastorageunitorstorage\nunitgroupthatexistsintheconfiguration." + }, + "2098": { + "code": 2098, + "desc": "Mediapoolisnoteligibleforthisjob", + "first_action": "Changetheconfiguredmediapoolforthejobtousea", + "full_action": "Changetheconfiguredmediapoolforthejobtousea\npoolthatisconfigured,orcreatetherequiredmediapool.Makesurethatthemedia\npoolyouhaveconfiguredforthejobisnotascratchpool." + }, + "2099": { + "code": 2099, + "desc": "Requireddriveordrivepathisnotconfigured", + "first_action": "Runthe vmoprcmdcommandtoverifythedrive", + "full_action": "Runthe vmoprcmdcommandtoverifythedrive\nconfiguration.Configurethedrivesthatarenecessaryforthemediatypethatis\nused." + }, + "2100": { + "code": 2100, + "desc": "Maximumnumberofmountshasbeenexceededfortapemedia", + "first_action": "Increasethemaximumallowedmountsforthemedia.", + "full_action": "Increasethemaximumallowedmountsforthemedia.\nYoumayneedtoretirethismediaifithasexceededthemaximumnumberofmounts\nyouhaveconfigured." + }, + "2101": { + "code": 2101, + "desc": "MediaservernotfoundinEMMdatabase", + "first_action": "Forarestorefromtape,youcanusetheForceMediaServerRestoreoptionto", + "full_action": "Dothefollowingasappropriate:\n■ Forarestorefromtape,youcanusetheForceMediaServerRestoreoptionto\nforceNetBackuptoreplacethemissingmediaserverwithanewmediaserver.\n■ Foroptimizedduplication,ensurethatthemediaserverincommonhas\ncredentialsforbothstorageservers.MoreinformationaboutOpenStorage\noptimizedduplicationisavailable.\nSeetheNetBackupOpenStorageSolutionsGuideforDisk." + }, + "2102": { + "code": 2102, + "desc": "Storageunitdoesnotsupportspanning", + "first_action": "Somedisktypesdonotsupportspanning.Runthe", + "full_action": "Somedisktypesdonotsupportspanning.Runthe\nnbdevconfig -listdgcommandtodetermineifadiskgroupsupportsspanning.\nIfthiserrorpersists,ensurethatenoughspaceisavailableonyourdiskstorage\nunitsforthenewjobsthatarerunning." + }, + "2103": { + "code": 2103, + "desc": "Mediaservermismatch", + "first_action": "Allcopiesofamultiplecopyjobmustrunonthesame", + "full_action": "Allcopiesofamultiplecopyjobmustrunonthesame\nmediaserver.Configurethestorageunitsthathavedrivepathsordiskaccessfrom\nacommonmediaserver." + }, + "2104": { + "code": 2104, + "desc": "Storageunitsarenotavailable", + "first_action": "Verifythatallcriteriainmetforthepolicywiththestorage", + "full_action": "Verifythatallcriteriainmetforthepolicywiththestorage\nunitsthatareconfigured." + }, + "2105": { + "code": 2105, + "desc": "Storageunitrequestedforreplicationjobisnotreplicationcapable", + "first_action": "Makesurethatreplicationjobsincludestatusconfigured", + "full_action": "Makesurethatreplicationjobsincludestatusconfigured\nforreplicationenableddisksintheirstorageunitspecifiers." + }, + "2106": { + "code": 2106, + "desc": "Diskstorageserverisdown 444NetBackupstatuscodes NetBackup status codes", + "first_action": "TheNetBackupCloudStoreServiceisrunningonthemasterandmediaservers.", + "full_action": "Verifythatallmediaserversthatareconfiguredforthe\nstorageservercancommunicatewiththestorageserver.Thebpstsinfocommand\nqueriesthestorageserverperiodically,soyoucanusethe bpstsinfologsetto\nverbositylevel5onthemediaserver.\nIftheerrorisrelatedtoacloudstoragebackupfailure,youshouldverifythefollowing\ninformation:\n■ TheNetBackupCloudStoreServiceisrunningonthemasterandmediaservers.\nSeethe NetBackup CloudStore Service Container startup and shutdown\ntroubleshootingsectionintheNetBackupCloudAdministrator'sGuidefor\ninformationonhowtostarttheservice.\n■ TheNetBackupcertificatesarestale/unavailableontheconfiguredmediaserver,\nwhichcancausethestorageservertogodown.Ensurethatyoudeployallof\ntherequiredcertificatesonthatmediaservertokeepthestorageserverup.For\nmoreinformation,seetheNetBackupSecurityEncryptionGuide.\n■ The Enable insecure communication with 8.0 and earlier hostsoptionon\ntheNetBackupmasterserverisselectedifthemediaserverisversion8.0or\nearlier.Theoptionisavailableinthe NetBackup Administration Consoleon\nthe Security Management > Global Security Settings > Secure\nCommunicationtab." + }, + "2107": { + "code": 2107, + "desc": "Requestedmediaserverdoesnothavecredentialsorisnotconfigured forthestorageserver", + "first_action": "Optimizedduplicationrequiresamediaserverwith", + "full_action": "Optimizedduplicationrequiresamediaserverwith\ncredentialsforboththereadsideandwritesidestorageservers.Addtheneeded\ncredentialsorlimitthemediaserversthatthewritesidestorageunitcallsoutto\nthosethatarecredentialedforthereadmedia." + }, + "2108": { + "code": 2108, + "desc": "RequestedNDMPmachinedoesnothavecredentialsorisnotconfigured inNetBackup", + "first_action": "JobsforNDMPpoliciesrequirethattheNDMPhostthat", + "full_action": "JobsforNDMPpoliciesrequirethattheNDMPhostthat\nisspecifiedastheclientinthepolicybeconfiguredinNetBackup.Thecredentials\nthataredefinedforanyservermustaccesstheNDMPhost.\nVerifythattherequiredNDMPhostisconfigured.IftheconfiguredNDMPhostis\nafullyqualifiednameandtheNDMPhostnameinthepolicyisnot,runthefollowing\ncommandtoaddanaliastotheNDMPhost:\n# nbemmcmd -machinealias -addalias -alias string -machinename string" + }, + "2109": { + "code": 2109, + "desc": "RequestedFibreTransportclientmachinewasnotfoundinNetBackup configuration", + "first_action": "FibreTransportbackupandrestoreoperationsrequire", + "full_action": "FibreTransportbackupandrestoreoperationsrequire\neachFibreTransportclienttobeconfiguredinNetBackup.Verifythattheclientthat\nisrequestedforthejobisconfiguredasaFibreTransportclient." + }, + "2110": { + "code": 2110, + "desc": "RequestedmachineisnotconfiguredinNetBackup", + "first_action": "Thepolicythatyouusetorunthejobmayindicatewhich", + "full_action": "Thepolicythatyouusetorunthejobmayindicatewhich\nserverthejobrequires.Ifnot,findtheserverthatthejoblooksforbysettingthe\nMDSVxULlogging(OID143)todebuglevel2andretrythejob.TheMDSlog\nusuallyindicateswhichhostnamecausedtheproblem." + }, + "2111": { + "code": 2111, + "desc": "AllstorageunitsareconfiguredwithOnDemandOnlyandarenoteligible forjobsrequestingANYstorageunit", + "first_action": "Changethepolicytouseaspecificstorageunitinstead", + "full_action": "Changethepolicytouseaspecificstorageunitinstead\nofanyavailablestorageunit,orconfigureatleastonestorageunitwithouttheOn\nDemandOnlysetting." + }, + "2112": { + "code": 2112, + "desc": "NetBackupmediaserverversionistoolowfortheoperation", + "first_action": "Pointthestorageunittoamediaserverwithanewer", + "full_action": "Pointthestorageunittoamediaserverwithanewer\nversionofsoftware." + }, + "2113": { + "code": 2113, + "desc": "Invalidornodiskarraycredentialsareaddedforvserver", + "first_action": "UndertheDiskArrayHostscredentialssection,addadmin", + "full_action": "UndertheDiskArrayHostscredentialssection,addadmin\ncredentialsofNetAppStorageVirtualMachine'sinterfacethathasmanagement\naccessenabled.EnsurethattherightStorageVirtualMachine'sinterfacenameis\nenteredthatholdsthesnapshot/replicatobeindexed.EnsurethattheStorage\nVirtualMachine(SVM)useraccountwiththeONTAPiapplicationisintheunlocked\nstate.\nSeetheNetBackupReplicationDirectorSolutionsGuideformoreinformation." + }, + "2114": { + "code": 2114, + "desc": "Mediaserverisnotrecognized.", + "first_action": "Addauthorizationforthemediaserveronthemasterserverandrestartthe", + "full_action": "Thiserrordoesnotnecessarilymeanthataconfiguration\nchangeisrequired.However,repeatedinstancesofthiserrorindicatethata\nconfigurationchangeshouldbeconsideredtomaintaingoodmasterserver\nperformance.\nPerformthefollowingasappropriate:\n■ Addauthorizationforthemediaserveronthemasterserverandrestartthe\nNetBackupservicesonthemediaserver.\n■ AddmediaservertothePBXBLOCK_SERVER_SERVICElistonthemasterserver.\nTheservicesthatshouldbeblockedare EMMand NBREM.\nFormoreinformationaboutblockingincomingconnections,refertothefollowing\narticleontheCohesityTechnicalSupportwebsite:\nhttps://www.veritas.com/content/support/en_US/article.100048495\n■ Uninstallmediaserversoftware.\n■ Shutdownthemediaserver.\nWarning:InaNetBackupDNATenvironment,theidentifiedIPaddressandhost\nnamemaypointtoagatewayandnotthemediaserver.Verifythehostinformation\nbeforeattemptingadditionalstepstoresolvetheproblem." + }, + "2205": { + "code": 2205, + "desc": "Snapshotreplicationisnotsupportedforthespecifieddetails.", + "first_action": "Youmustchangetheprotectionplanconfigurationtofix", + "full_action": "Youmustchangetheprotectionplanconfigurationtofix\ntheseissues.NetBackupdoesnotretrythereplicationjob." + }, + "2206": { + "code": 2206, + "desc": "SnapshotManagerfailedtoretrievenetworksecuritygroupsagainstthe specifiedplug-ininstance.", + "first_action": "YoumustselectavalidsubnetIdfromoneoftheregions", + "full_action": "YoumustselectavalidsubnetIdfromoneoftheregions\nthatarementionedinthecloudproviderconfiguration." + }, + "2213": { + "code": 2213, + "desc": "Failedtodeleteconfiguredplug-ininstanceinSnapshotManager.", + "first_action": "Ifaplug-indeleteisneeded,thendeleteallactive", + "full_action": "Ifaplug-indeleteisneeded,thendeleteallactive\nsnapshotsandattempttodeletetheplug-inagain.Ifyouneedtodeletetheplug-in\nwithoutclearingasnapshot,youcanpasstheX-NetBackup-Force-Plugin-Delete\nheaderas TRUE.Thesnapshotsremaininthecloudsoyoumustremovethose\nmanually." + }, + "2228": { + "code": 2228, + "desc": "SecurityGrouporSubnetconfigurationcannotbeprovidedwhenyou retainthenetworkconfigurationforcloudVMrestore.", + "first_action": "Retaineithertheoriginalnetworkconfigurationorspecify", + "full_action": "Retaineithertheoriginalnetworkconfigurationorspecify\nadestinationsubnetorsecuritygroup." + }, + "2229": { + "code": 2229, + "desc": "Cannotretainnetworkconfigurationwhilerestoringacrosscloudservice providers.", + "first_action": "ThroughAPI,deletethe retainNetworkConfigflagor", + "full_action": "ThroughAPI,deletethe retainNetworkConfigflagor\nsetitto Falseintherecoveryorpre-recoverypayload.ThroughtheUI,deselect\nthe Restore network configurationoption." + }, + "2230": { + "code": 2230, + "desc": "Failedtocreatesnapshotduetoamissingasset.", + "first_action": "Unsubscribetheassetfromtheprotectionplan.", + "full_action": "Unsubscribetheassetfromtheprotectionplan." + }, + "2231": { + "code": 2231, + "desc": "Notenoughfreespaceonhost.", + "first_action": "CreatesomespaceonthehostwhereNetBackupprimary", + "full_action": "CreatesomespaceonthehostwhereNetBackupprimary\nserverisinstalled." + }, + "2232": { + "code": 2232, + "desc": "Filealreadyexists.", + "first_action": "Determineifthefilebeinguploadedisaduplicatefile.", + "full_action": "Performthefollowingasappropriate:\n■ Determineifthefilebeinguploadedisaduplicatefile.\n■ Changethenameofthefileyouwanttoupload." + }, + "2233": { + "code": 2233, + "desc": "Failedtouploadtelemetryfile.", + "first_action": "Correctanyerrorsthatyoufindinthenbwebservicelogs", + "full_action": "Correctanyerrorsthatyoufindinthenbwebservicelogs\nthatoccurredwhenyouattemptedtocreateortouploadthetelemetryfile." + }, + "2250": { + "code": 2250, + "desc": "TherequesthastimedoutwhileNetBackupretrievedtheerrorlogresults page.", + "first_action": "Narrowthedaterange,thenrunthequeryagain.Ifyou", + "full_action": "Narrowthedaterange,thenrunthequeryagain.Ifyou\nusetheAPIs,youcanalsochangethepagesize." + }, + "2251": { + "code": 2251, + "desc": "Thecursorvalueisinvalid. 451NetBackupstatuscodes NetBackup status codes", + "first_action": "ReviewthepreviousAPIresponseandusethecorrect", + "full_action": "ReviewthepreviousAPIresponseandusethecorrect\nvalueforthe page[after]value.Iftherequestcontainsaninvalidvalue,inthe\nerrorloglocatethe paginationmetatagintheresponse.Thevalueof \"next\"is\nthevaluethatyouwanttousefor page[after].\n\"meta\": {\n\"pagination\":\n{ \"next\": \"28002872c601fd648f3154e58532558e429c9632035c3bf042a6accdd77d8356\", \"limit\": 5 }\n}" + }, + "2252": { + "code": 2252, + "desc": "Thenumberofsimultaneouserrorlogrequestshasbeenexceeded.", + "first_action": "Waituntiloneormoreactiverequestsforerrorlogsare", + "full_action": "Waituntiloneormoreactiverequestsforerrorlogsare\ncomplete.Thentrytorunthenewerrorlogrequestagain." + }, + "2300": { + "code": 2300, + "desc": "The vmRecoveryDestinationfieldmustbespecifiedintherecovery request. 452NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifythatthevmRecoveryDestinationfieldisspecified", + "full_action": "VerifythatthevmRecoveryDestinationfieldisspecified\nandthatitisnotempty." + }, + "2301": { + "code": 2301, + "desc": "The alternateLocationDirectoryfieldmustnotbeblank.", + "first_action": "The alternateLocationDirectoryfieldisoptional.If", + "full_action": "The alternateLocationDirectoryfieldisoptional.If\nthisfieldisincluded,youmustspecifyadirectoryvalueforthe\nalternateLocationDirectoryfieldthatisnotempty." + }, + "2302": { + "code": 2302, + "desc": "The instanceUuidfieldmustnotbeblank.", + "first_action": "Verifythe instanceUuidfieldofthepre-recoverycheck", + "full_action": "Verifythe instanceUuidfieldofthepre-recoverycheck\nrequestisspecifiedandnotempty.TheinstanceUuidfieldoftherecoveryrequest\nisoptional.Ifthefieldisincluded,youmustspecifyavaluethatisnotempty." + }, + "2303": { + "code": 2303, + "desc": "The stagingLocationfieldmustnotbeblank.", + "first_action": "The stagingLocationfieldisoptional.Ifthisfieldis", + "full_action": "The stagingLocationfieldisoptional.Ifthisfieldis\nincluded,youmustspecifyapathvaluethatisnotempty." + }, + "2304": { + "code": 2304, + "desc": "The datastorefieldmustnotbeblank.", + "first_action": "Verifythe datastorefieldofthepre-recoverycheck", + "full_action": "Verifythe datastorefieldofthepre-recoverycheck\nrequestisspecifiedandnotempty.The datastorefieldoftherecoveryrequestis\noptional.Ifthatfieldisincluded,youmustspecifyavaluethatisnotempty." + }, + "2305": { + "code": 2305, + "desc": "Invalidvirtualmachineusernameorpassword.", + "first_action": "Verifythatthe vmUsernameand vmPasswordfieldsare", + "full_action": "Verifythatthe vmUsernameand vmPasswordfieldsare\nspecifiedandthattheyarenotempty." + }, + "2306": { + "code": 2306, + "desc": "The vmFilesfieldmustnotbeblank.", + "first_action": "Verifythatthe vmFilesfieldisspecifiedandthatitisnot", + "full_action": "Verifythatthe vmFilesfieldisspecifiedandthatitisnot\nempty." + }, + "2307": { + "code": 2307, + "desc": "The sourcefieldofvirtualmachinefilesmustnotbeblank.", + "first_action": "Verifythatthefile sourcefieldisspecifiedandthatitis", + "full_action": "Verifythatthefile sourcefieldisspecifiedandthatitis\nnotempty." + }, + "2308": { + "code": 2308, + "desc": "The destinationfieldofvirtualmachinefilesmustnotbeblank.", + "first_action": "Thedestinationfieldisoptional.Ifthisfieldisincluded,", + "full_action": "Thedestinationfieldisoptional.Ifthisfieldisincluded,\nyoumustspecifyadestinationpathvaluethatisnotempty." + }, + "2309": { + "code": 2309, + "desc": "Failedtocreatetheagentlessrecoveryrestorespecification.", + "first_action": "TheJSONrequestsyntaxisinvalid.", + "full_action": "TheJSONrequestsyntaxisinvalid." + }, + "2310": { + "code": 2310, + "desc": "The sizefieldmustnotbeblank.", + "first_action": "Verifythatthe sizefieldisspecifiedandthatitisnot", + "full_action": "Verifythatthe sizefieldisspecifiedandthatitisnot\nempty." + }, + "2311": { + "code": 2311, + "desc": "Failedtoaddguestvirtualmachinecredentials.", + "first_action": "VerifytheNetBackupservicesarerunningonthemaster", + "full_action": "VerifytheNetBackupservicesarerunningonthemaster\nserver." + }, + "2312": { + "code": 2312, + "desc": "The alternateLocationDirectorymustbeginwitha /.", + "first_action": "Youmustspecifyaforwardslash(/)atthebeginningof", + "full_action": "Youmustspecifyaforwardslash(/)atthebeginningof\nthe alternateLocationDirectorypath." + }, + "2313": { + "code": 2313, + "desc": "The sourcepathofvirtualmachinefilesmustbeginwith /.", + "first_action": "Youmustspecifyaforwardslash(/)atthebeginningof", + "full_action": "Youmustspecifyaforwardslash(/)atthebeginningof\nthefile sourcepath." + }, + "2314": { + "code": 2314, + "desc": "The destinationpathofvirtualmachinefilesmustbeginwith /.", + "first_action": "Youmustspecifyaforwardslash(/)atthebeginningof", + "full_action": "Youmustspecifyaforwardslash(/)atthebeginningof\nthefile destinationpath." + }, + "2317": { + "code": 2317, + "desc": "Failedtoremoveguestvirtualmachinecredentials.", + "first_action": "Manuallyremovethecredentialsfromtheguestvirtual", + "full_action": "Manuallyremovethecredentialsfromtheguestvirtual\nmachine." + }, + "2318": { + "code": 2318, + "desc": "The appendStringfieldmustnotbeblank.", + "first_action": "TheappendStringfieldisoptional.Ifthisfieldisincluded,", + "full_action": "TheappendStringfieldisoptional.Ifthisfieldisincluded,\nyoumustspecifyastringvalueforthe appendStringfieldthatisnotempty." + }, + "2319": { + "code": 2319, + "desc": "Appendstringtofilenamesisnotsupportedfordirectories.", + "first_action": "TheappendStringfieldisonlysupportedforfiles.Remove", + "full_action": "TheappendStringfieldisonlysupportedforfiles.Remove\nanydirectoriesthatarespecifiedinthelistofentriestoberestored." + }, + "2320": { + "code": 2320, + "desc": "Flattendirectorystructuresisnotsupportedfordirectories.", + "first_action": "TheflattenDirectoryStructurefieldisonlysupported", + "full_action": "TheflattenDirectoryStructurefieldisonlysupported\nforfiles.Removeanydirectoriesthatarespecifiedinthelistofentriestoberestored." + }, + "2322": { + "code": 2322, + "desc": "Failedtocreatethestaginglocationpath.", + "first_action": "Thestaginglocationdefaultsto /usr/openv/var/staginglocor", + "full_action": "Usethedefaultstaginglocationpathorensurethatthe\nuser-configuredstaginglocationpathisvalid.\nStaginglocationsetupinformation:\n■ Thestaginglocationdefaultsto /usr/openv/var/staginglocor\nVERITAS\\NetBackup\\var\\stagingloc.Thislocationisusedtostagefilesduring\nRestricted Restore Moderestore.\n■ Youcanoverridethepathusingthe bp.confparameter\nAGENTLESS_RHOST_STAGING_PATH = \"path\"configuredontherecoveryhost.\nIfthepathdoesnotexistontherecoveryhost,NetBackupautomaticallycreates\nitwithappropriatepermissions." + }, + "2323": { + "code": 2323, + "desc": "ThestaginglocationexistsbutACLsandorpermissionbitssetto on areinsecure.", + "first_action": "OnWindows:TheACLsdefinedmustbeexplicitandshouldnotrelyoninherited", + "full_action": "Ensurethatthestaginglocationpathissecure.\n■ OnWindows:TheACLsdefinedmustbeexplicitandshouldnotrelyoninherited\npermissionsfromtheparentfolder.\n■ OnUNIX:Accessibleonlytotheownerorthegroup.Permissionbitsfor other\nshouldlooklike 07?0or drxw???---." + }, + "2324": { + "code": 2324, + "desc": "Failedtoremovethestaginglocationandanyfilesthatareleftonthe recoveryhost.", + "first_action": "Removeanyfilesandfoldersfromthestaginglocation", + "full_action": "Removeanyfilesandfoldersfromthestaginglocation\nfolderthatwereleftbehind.ReviewthelogstodeterminewhyNetBackupfailedto\ndeletethefolder.EnsurenootherprocessandoruserblocksNetBackupfrom\nremovingthisfolder." + }, + "2325": { + "code": 2325, + "desc": "SpecifiedrecoveryhostneedstobeatNetBackupversion9.0orgreater tosupport Restricted Restore Moderestores.", + "first_action": "SelectarecoveryhostthatisNetBackup9.0ornewer.", + "full_action": "SelectarecoveryhostthatisNetBackup9.0ornewer." + }, + "2326": { + "code": 2326, + "desc": "Failedtoupdatetherecoverystatefile.", + "first_action": "ReviewlogstodeterminewhyNetBackupdidnotreador", + "full_action": "ReviewlogstodeterminewhyNetBackupdidnotreador\nwritetotherecoverystatefile." + }, + "2328": { + "code": 2328, + "desc": "The communicationTypefieldcannotbeempty.", + "first_action": "The communicationTypefieldismandatory.Thevalue", + "full_action": "The communicationTypefieldismandatory.Thevalue\nmustbeeithersetto SSHor WMI." + }, + "2329": { + "code": 2329, + "desc": "The targetHostfieldiseitheremptyorthenameisinvalid", + "first_action": "The targetHostfieldismandatory.Provideavalidhost", + "full_action": "The targetHostfieldismandatory.Provideavalidhost\nnameoranIPaddressofthetargethost." + }, + "2330": { + "code": 2330, + "desc": "The sshFingerprintfieldcannotbeempty.", + "first_action": "The sshFingerprintfieldismandatory.Providean SSH", + "full_action": "The sshFingerprintfieldismandatory.Providean SSH\nkeyfingerprintofthetargethost." + }, + "2331": { + "code": 2331, + "desc": "ThespecifiedrecoveryhostmustbeatNetBackupversion9.1orlater tosupportagentlessrestores.", + "first_action": "VerifytheNetBackupversiononrecoveryhost.Theversion", + "full_action": "VerifytheNetBackupversiononrecoveryhost.Theversion\nshouldbe9.1orlater." + }, + "2334": { + "code": 2334, + "desc": "Recoveryhoststaginglocationdoesnotexist.", + "first_action": "Windows:", + "full_action": "Verifythatthedefaultstaginglocationpathorthe\nuser-configuredstaginglocationpathfortherecoveryhostisvalid.\nNetBackupusesthefollowinglocationsontherecoveryhostasdefaultstaging\nlocations:\n■ Windows:\ninstallpath\\Veritas\\NetBackup\\var\\tmp\\staging\\\n■ UNIX\n/usr/openv/var/tmp/staging/\nVerifythatthestaginglocationpaththatisusedexists.Fortheuser-configured\nstaginglocation,checkifavalidpathontherecoveryhostisspecifiedinthebp.conf\nparameter AGENTLESS_RHOST_STAGING_PATH = \\\"path\\\"." + }, + "2335": { + "code": 2335, + "desc": "Atarimagewasnotfoundatthestaginglocationontherecoveryhost.", + "first_action": "Thetarimagewasnotfoundattherecoveryhoststaging", + "full_action": "Thetarimagewasnotfoundattherecoveryhoststaging\nlocation.Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.The\nCohesityTechnicalSupportsiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "2336": { + "code": 2336, + "desc": "Internalerrorhascausedfailureofrecoveryvalidation.", + "first_action": "SavethebpVMutillogsontherecoveryhostandcontact", + "full_action": "SavethebpVMutillogsontherecoveryhostandcontact\nCohesityTechnicalSupport." + }, + "2337": { + "code": 2337, + "desc": "Notenoughspaceavailableonrecoveryhost.", + "first_action": "Verifythatthereissufficientfreespaceavailableonthe", + "full_action": "Verifythatthereissufficientfreespaceavailableonthe\nrecoveryhoststaginglocationbycomparingittothetotalsizeoffilesorfolders\nselected.Or,selectadifferentrecoveryhostwithsufficientfreespaceforperforming\nanagentlessrestore." + }, + "2339": { + "code": 2339, + "desc": "Notenoughspaceavailableontargethost.", + "first_action": "Ifnotexplicitlyprovided,NetBackupusestheuser’shome", + "full_action": "Ifnotexplicitlyprovided,NetBackupusestheuser’shome\ndirectoryasadefaultstaginglocationontargethost.Verifythatsufficientfreespace\nisavailableonthetargethostorselectadifferentstaginglocationonsametarget\nhostwithsufficientfreespace." + }, + "2340": { + "code": 2340, + "desc": "Tarisnotpresentonthetargethost.", + "first_action": "Thetarutilityisnotpresentonthetargethost.Thesystem", + "full_action": "Thetarutilityisnotpresentonthetargethost.Thesystem\ntarutilityisrequiredtobepresentontargethostwithUNIXoperatingsystemfor\nperforminganagentlessrestoreonitusingNetBackup.Retrytheoperationafter\ndeployingthetarutility." + }, + "2341": { + "code": 2341, + "desc": "Theuserdoesnothaverequiredpermissiononthetargethoststaging location.", + "first_action": "Verifythattheuserhassufficientpermissionstoaccess", + "full_action": "Verifythattheuserhassufficientpermissionstoaccess\nthelocationandthetargethoststaginglocationexists." + }, + "2342": { + "code": 2342, + "desc": "Theuserdoesnothaverootoradministratorprivileges.Torestorefiles andfolders,provideuserwithrootoradministratorprivileges.", + "first_action": "Theprovidedcredentialsdonothavetherequired", + "full_action": "Theprovidedcredentialsdonothavetherequired\npermissionsonthetargethostforagentlessfilesorfoldersrestore.ForWindows,\nyoumustusethecredentialwhichispartofthelocaladministratorgrouponthe\ntargethost.FortheUNIXtargethost,usethecredentialwhichisthe rootorthe\nsudoaccountwith ALLpermissions." + }, + "2343": { + "code": 2343, + "desc": "Theadministratorshareofthetargethostisnotaccessiblefromthe recoveryhost.", + "first_action": "Firewallexceptionsaresetupcorrectly", + "full_action": "Thiserrorisusuallyseenwhenthetargethostforagentless\nrestorehasaWindowsOS.Verifythatthefollowingitemsaresetupcorrectlyon\ntargethost:\n■ Firewallexceptionsaresetupcorrectly\n■ Fileandprintersharingisenabled.\n■ GPO/SoftwareRestrictionPolicyoranantivirussoftwaredoesnotblockaccess.\n■ Thetargethostisaccessiblewithvalidcredentials." + }, + "2344": { + "code": 2344, + "desc": "Theprovidedcredentialsareforalocaladministratoruser.", + "first_action": "ForagentlessrestoreinaUserAccountControl(UAC)", + "full_action": "ForagentlessrestoreinaUserAccountControl(UAC)\nenvironment,youmustprovidethecredentialsofadomainuser.Thedomainuser\nmustbepartofthelocaladministratorgroupontheWindowstargethost." + }, + "2345": { + "code": 2345, + "desc": "Agentlessrestoreisnotpossible.", + "first_action": "Agentlessfilesorfoldersrestorehasfailedduetoan", + "full_action": "Agentlessfilesorfoldersrestorehasfailedduetoan\nunexpectedreason.Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "2346": { + "code": 2346, + "desc": "Operatingsystemsdonotmatch.Ensurethattheoperatingsystemof recoveryhostmatcheswiththebacked-upVMoperatingsystem.", + "first_action": "Useanalternaterecoveryhostthathassameoperating", + "full_action": "Useanalternaterecoveryhostthathassameoperating\nsystemasthebacked-upVM." + }, + "2347": { + "code": 2347, + "desc": "Failedtoretrievethebackupimageoperatingsystem.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "2348": { + "code": 2348, + "desc": "Recoveryhostoperatingsystemisnotcompatiblewiththeprovided communicationmode.", + "first_action": "TherecoveryhostOStypeandthecommunicationtype", + "full_action": "TherecoveryhostOStypeandthecommunicationtype\nmustbecompatible.IftherecoveryhostisaUNIXOS,communicationtypeshould\nbeSSH.IftherecoveryhostisaWindowsOS,thecommunicationtypeshouldbe\nWMI." + }, + "2349": { + "code": 2349, + "desc": "TargethostSSHprivatekeyisinvalid.", + "first_action": "IftheauthenticationtypeisSSH_KEY,verifythatthesshKey", + "full_action": "IftheauthenticationtypeisSSH_KEY,verifythatthesshKey\nfieldisspecifiedandnotempty." + }, + "2351": { + "code": 2351, + "desc": "Invalidinputwasreceivedforconfiguringtheserviceoperation.", + "first_action": "MakesurethattheinputJSONpassedtotheAPIiscorrect", + "full_action": "MakesurethattheinputJSONpassedtotheAPIiscorrect\naspertheAPIspecification.Reviewthe nbwebservicelogsformoreinformation." + }, + "2352": { + "code": 2352, + "desc": "Failedtogenerateresponseforthespecifiedserviceoperation.", + "first_action": "Reviewthe bpVMutillogsformoreinformation.", + "full_action": "Reviewthe bpVMutillogsformoreinformation." + }, + "2353": { + "code": 2353, + "desc": "Systemcallexecutionfailsfortheserviceoperation.", + "first_action": "Reviewthe bpVMutillogsandretrytheoperation.", + "full_action": "Reviewthe bpVMutillogsandretrytheoperation." + }, + "2354": { + "code": 2354, + "desc": "Unknownerrorhasoccurredwhiletheserviceoperationrequestwas processed.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "2355": { + "code": 2355, + "desc": "Failedtostart nbcctdforthespecifiedhost.", + "first_action": "Reviewthe bpVMutillogsforanyerrorsandretrythe", + "full_action": "Reviewthe bpVMutillogsforanyerrorsandretrythe\noperation." + }, + "2356": { + "code": 2356, + "desc": "Thespecifieddirectorypathdoesnotexist.", + "first_action": "Ensurethatthestagingdirectorypaththatisspecifiedin", + "full_action": "Ensurethatthestagingdirectorypaththatisspecifiedin\ntheCDPgatewayconfigurationrequestexistsontheCDPgateway." + }, + "2357": { + "code": 2357, + "desc": "SQLitedatabaseerroroccurred.", + "first_action": "CheckthestagingareafilesystemIO.Also,trytominimize", + "full_action": "CheckthestagingareafilesystemIO.Also,trytominimize\nthenumberparallelCDPoperations,ifany." + }, + "2358": { + "code": 2358, + "desc": "Thespecifiedstagingsizevalidationfailed.", + "first_action": "DependingonwhatwasspecifiedintheAPI,youneed", + "full_action": "DependingonwhatwasspecifiedintheAPI,youneed\ntoincreasethesizeofthestagingdirectory.Thesizeofthestagingdirectoryshould\nnotbelessthan100GB." + }, + "2359": { + "code": 2359, + "desc": "Failedtoregisterthespecifiedvirtualmachinetothebackuphost.", + "first_action": "The nbwebservicelogonthemasterserver.", + "full_action": "Refertothefollowinglogsformoredetails:\n■ The nbwebservicelogonthemasterserver.\n■ The bpVMutillogandthe nbcctdlogontheCDPgateway" + }, + "2360": { + "code": 2360, + "desc": "Serviceconfigurationpre-checksarenotmet.", + "first_action": "Increasethestagingdatabasesizetomorethan100GB.", + "full_action": "Performthefollowingasappropriate:\n■ Increasethestagingdatabasesizetomorethan100GB.\n■ Increasememorytomorethan4GB." + }, + "2361": { + "code": 2361, + "desc": "Failedtoconfigurethespecifiedbackuphost.", + "first_action": "CheckifalloftheNetBackupprocessesarerunning.", + "full_action": "Performthefollowingasappropriate:\n■ CheckifalloftheNetBackupprocessesarerunning.\n■ CheckifthespecifiedCDPgatewayiscorrectandreachable." + }, + "2362": { + "code": 2362, + "desc": "Failedtoretrievetheserviceconfiguration.", + "first_action": "Verifythatthe/usr/openv/netbackup/nbcct/nbcct.conf", + "full_action": "Verifythatthe/usr/openv/netbackup/nbcct/nbcct.conf\nfileexistsandisaccessiblebythe nbcctdservice." + }, + "2363": { + "code": 2363, + "desc": "Failedtoremovetheserviceconfiguration.", + "first_action": "Reviewthereasonwhytheunlinkingofthefilefailed.", + "full_action": "Performthefollowingasappropriate:\n■ Reviewthereasonwhytheunlinkingofthefilefailed.\n■ The NBCCTDserviceisrunning,stoptheservice." + }, + "2364": { + "code": 2364, + "desc": "Failedtostoptheservice.", + "first_action": "Checkthestateof nbcctdprocess.", + "full_action": "Performthefollowing:\n■ Checkthestateof nbcctdprocess.\n■ Stopthe nbcctdservicemanually." + }, + "2365": { + "code": 2365, + "desc": "Watermarksvalidationfailed.", + "first_action": "1. Checkthespecifiedvalueforlowwatermarkandthehighwatermark.", + "full_action": "Performthefollowing:\n1. Checkthespecifiedvalueforlowwatermarkandthehighwatermark.\n2. Specifythevaluesinthegivenrange.\n■ Lowwatermark-(0-99)\n■ Highwatermark-(1-100)\n■ Verifythatthelowwatermarkvalueshouldbelessthanhighwatermark\nvalue." + }, + "2367": { + "code": 2367, + "desc": "Thespecifiedhostalreadyhasanactiveconfiguration.", + "first_action": "RemovethecurrentlyconfiguredCDPgatewayand", + "full_action": "RemovethecurrentlyconfiguredCDPgatewayand\nconfigureanewgateway." + }, + "2368": { + "code": 2368, + "desc": "ThehostofthisVMisnotinarunningstate.", + "first_action": "TurnontheVMandputitintoarunningstatemanually.", + "full_action": "TurnontheVMandputitintoarunningstatemanually." + }, + "2369": { + "code": 2369, + "desc": "FailedtounregisterthespecifiedVMfromthebackuphost.", + "first_action": "Refertothe bpVMutiland nbcctdlogsontheCDP", + "full_action": "Refertothe bpVMutiland nbcctdlogsontheCDP\ngatewayformoredetails." + }, + "2370": { + "code": 2370, + "desc": "AnotherCDPenabledbackupisrunningforthisVM.", + "first_action": "Scheduledormanuallytriggeredjobssucceedifthereare", + "full_action": "Scheduledormanuallytriggeredjobssucceedifthereare\nnoconcurrentjobsrunningforsameVM.Ifjobskeepfailing,reviewthebackup\nscheduleandremoveconcurrentjobsforthisVM." + }, + "2372": { + "code": 2372, + "desc": "YoucanupdateCDPpolicyonlywiththesameVM.", + "first_action": "SpecifythecorrectinstanceintheUUIDinthepolicy", + "full_action": "SpecifythecorrectinstanceintheUUIDinthepolicy\nupdaterequest." + }, + "2373": { + "code": 2373, + "desc": "Thestagingdirectoryisnotempty.", + "first_action": "Verifythatthestagingdirectorypaththatisspecifiedin", + "full_action": "Verifythatthestagingdirectorypaththatisspecifiedin\nCDPconfigurationrequestisempty." + }, + "2374": { + "code": 2374, + "desc": "NetBackupAcceleratormustbeenabledforCDPpolicies.", + "first_action": "EnabletheAcceleratoroptionforthepolicy.", + "full_action": "EnabletheAcceleratoroptionforthepolicy." + }, + "2375": { + "code": 2375, + "desc": "IntelligentpolicyisnotsupportedforCDPpolicies.", + "first_action": "ChangetheVMwarepolicytonotincludeCDP.", + "full_action": "ChangetheVMwarepolicytonotincludeCDP." + }, + "2376": { + "code": 2376, + "desc": "YoucannotselectmultipleVMsforbackupinCDPpolicies.", + "first_action": "SpecifyasingleVMintheCDPpolicycreationrequest.", + "full_action": "SpecifyasingleVMintheCDPpolicycreationrequest." + }, + "2377": { + "code": 2377, + "desc": "TheVMisalreadysubscribedtoanotherpolicy.", + "first_action": "UnsubscribetheVMfromthecurrentCDPprotectionplan", + "full_action": "UnsubscribetheVMfromthecurrentCDPprotectionplan\nandretrytheoperation." + }, + "2378": { + "code": 2378, + "desc": "FailedtoremovethespecifiedCDPhostconfiguration.", + "first_action": "UnsubscribetheCDPgatewayfromalltheprotection", + "full_action": "UnsubscribetheCDPgatewayfromalltheprotection\nplanswhichusetheCDPgatewayandretrytheoperation." + }, + "2379": { + "code": 2379, + "desc": "FailedtostarttheCDPgatewayservicebecausethememorysize validationfailed.", + "first_action": "IncreasethesizeofCDPhostmemorytogreaterthan4", + "full_action": "IncreasethesizeofCDPhostmemorytogreaterthan4\nGB." + }, + "2380": { + "code": 2380, + "desc": "FailedtostarttheCDPgatewayservice.", + "first_action": "ReviewtheCCT_POOL_SIZE_QUOTA_PERCENTAGEvaluein", + "full_action": "ReviewtheCCT_POOL_SIZE_QUOTA_PERCENTAGEvaluein\nthenbcct.conffileandincreasetheCCT_POOL_SIZE_QUOTA_PERCENTAGEtomore\nthan1GB." + }, + "2381": { + "code": 2381, + "desc": "OnlyfullbackupscheduleissupportedforCDPpolicies.", + "first_action": "Removeanynon-fullbackupschedulesfrompolicycreation", + "full_action": "Removeanynon-fullbackupschedulesfrompolicycreation\npayloadandretrytheoperation." + }, + "2382": { + "code": 2382, + "desc": "InsufficientspaceavailableonthestagingpathfortheCDPgateway. 473NetBackupstatuscodes NetBackup status codes", + "first_action": "Increasethesizeofthestagingdirectorytominimumof", + "full_action": "Increasethesizeofthestagingdirectorytominimumof\n100GB." + }, + "2383": { + "code": 2383, + "desc": "NBCCTDisdownforthespecifiedhost.", + "first_action": "Ensurethatthe NBCCTDserviceisrunningontheCDP", + "full_action": "Ensurethatthe NBCCTDserviceisrunningontheCDP\ngateway." + }, + "2384": { + "code": 2384, + "desc": "Storagepathdoesnothaveasupportedfilesystem.", + "first_action": "Changethestagingpathtoanon-rootfilesystemwitha", + "full_action": "Changethestagingpathtoanon-rootfilesystemwitha\nsupportedfilesystemtype(XFS,EXT3,EXT4,NFS,VxFS)." + }, + "2385": { + "code": 2385, + "desc": "Providedpathistotherootfilesystem.ProvideaCDPstagingareapath onnon-rootfilesystem.", + "first_action": "Changethestagingdirectorypathtoanon-rootfilesystem.", + "full_action": "Changethestagingdirectorypathtoanon-rootfilesystem." + }, + "2386": { + "code": 2386, + "desc": "Nomountpointfoundfortheprovidedstagingareapath.", + "first_action": "Changethestagingpathtoanon-rootfilesystemwitha", + "full_action": "Changethestagingpathtoanon-rootfilesystemwitha\nvalidmountpoint." + }, + "2387": { + "code": 2387, + "desc": "Cannotupdateacceleratorforcedrescanproperty,fortheCDPpolicy.", + "first_action": "UpdatingtheacceleratorforcedrescanattributeforschedulesinCDPpolicyis", + "full_action": "Performthefollowingasappropriate:\n■ UpdatingtheacceleratorforcedrescanattributeforschedulesinCDPpolicyis\nnotallowed.\n■ Deletethecurrentschedulesusingupdate(PUT)API,andcreatenewschedule\nwiththeacceleratorforcedrescanattributevaluethatyouwanttoset." + }, + "2388": { + "code": 2388, + "desc": "Onlyoneacceleratorforcerescanscheduleissupportedforcontinuous dataprotectionpolicies.", + "first_action": "Removeanyextra acceleratorForcedRescanenabled", + "full_action": "Removeanyextra acceleratorForcedRescanenabled\nschedules." + }, + "2389": { + "code": 2389, + "desc": "Onlyoneacceleratorforcerescanschedule,andatleastonefullbackup schedulewithnoacceleratorforcerescan,arerequiredforCDPpolicies.", + "first_action": "Removeanyextra acceleratorForcedRescanenabledschedules.", + "full_action": "Performthefollowingasappropriate:\n■ Removeanyextra acceleratorForcedRescanenabledschedules.\n■ Addatleastoneregular,fullbackupscheduleinaCDPpolicy." + }, + "2390": { + "code": 2390, + "desc": "Invalidbackuphost.", + "first_action": "Specifyacorrectorareachablebackuphost.", + "full_action": "Specifyacorrectorareachablebackuphost." + }, + "2391": { + "code": 2391, + "desc": "CannotsubscribetheVM.Nospaceavailableinthestagingarea.", + "first_action": "SubscribetheVMtoanothergateway.", + "full_action": "SubscribetheVMtoanothergateway." + }, + "2392": { + "code": 2392, + "desc": "CannotsubscribetheVM.Insufficientmemoryavailable.", + "first_action": "SubscribetheVMtoanothergateway.", + "full_action": "SubscribetheVMtoanothergateway." + }, + "2393": { + "code": 2393, + "desc": "The nbcctdserviceuserontheCDPhostdoesnothavesufficient permissionstothestagingdirectory.", + "first_action": "The nbcctdusermusthavesufficientpermissionstobe", + "full_action": "The nbcctdusermusthavesufficientpermissionstobe\nabletoaccessthestagingdirectory." + }, + "2395": { + "code": 2395, + "desc": "VMquotasizeinGBvalidationhasfailedforCDPconfiguration.", + "first_action": "YoumustenteravalueoftheVMquotasize(inGB)that", + "full_action": "YoumustenteravalueoftheVMquotasize(inGB)that\niswithin10GBto1024GB." + }, + "2396": { + "code": 2396, + "desc": "VMquotareservepercentagevalidationhasfailedforCDPconfiguration.", + "first_action": "YoumustenteravaluefortheVMquotareserve", + "full_action": "YoumustenteravaluefortheVMquotareserve\npercentagethatiswithinthelimitsof25to50." + }, + "2397": { + "code": 2397, + "desc": "Maxfull-syncvalidationhasfailedforCDPconfiguration.", + "first_action": "Youmustenteravalueforthemaxfull-syncthatiswithin", + "full_action": "Youmustenteravalueforthemaxfull-syncthatiswithin\nthelimitsof2to25." + }, + "2398": { + "code": 2398, + "desc": "VMquotasizeinGBvalidationhasfailedforCDPconfigurationbecause theVMquotasizeinGBmustbelessthanstagingspace.", + "first_action": "YoumustenteravaluefortheVMquotasizeinGBthat", + "full_action": "YoumustenteravaluefortheVMquotasizeinGBthat\nislessthanthestagingareasize." + }, + "2399": { + "code": 2399, + "desc": "CDPserviceconfigurationwassuccessfulbutfailedtoaddCDPhost configuredentryinthe bp.conffileontheCDPgateway.", + "first_action": "Verifythatthe bp.conffileispresentat install_path/openv/netbackup", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthe bp.conffileispresentat install_path/openv/netbackup\nlocationandtheserviceuserhaspermissiontomodify.\n■ YoucanalsoaddtheCCT_IS_HOST_CONFIGURED=YESentrymanuallyandtrythe\nconfigurationoperationagain." + }, + "2400": { + "code": 2400, + "desc": "CDPconfigurationmigrationisnotcomplete.FirststarttheCDPservice manuallyandcompletethemigration.", + "first_action": "First,starttheCDPservicemanuallyandthencomplete", + "full_action": "First,starttheCDPservicemanuallyandthencomplete\nthemigration(upgrade).Next,trytheconfigurationupdateoperation,ifnecessary." + }, + "2401": { + "code": 2401, + "desc": "Cannotconnecttotheback-endservicesontheprimaryserverorthe CDPgateway.", + "first_action": "StarttheservicesontheCDPgatewayandtheprimary", + "full_action": "StarttheservicesontheCDPgatewayandtheprimary\nserverusingbp.start_all.Also,verifythatthereisnetworkconnectivitybetween\ntheprimaryserverandtheCDPgateway." + }, + "2402": { + "code": 2402, + "desc": "CannotperformtherequestedCDPoperationbecauseaninternalerror occurred.", + "first_action": "Reviewthe nbwebservice, bprd, bpVMutil,andthe", + "full_action": "Reviewthe nbwebservice, bprd, bpVMutil,andthe\nnbcctdlogsformoreinformation.Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "2450": { + "code": 2450, + "desc": "Targethostoperatingsystemisnotsupportedfortheagentlessfilesor foldersrestore.", + "first_action": "SUSELinuxEnterpriseServer,MicrosoftWindows,and", + "full_action": "SUSELinuxEnterpriseServer,MicrosoftWindows,and\nRedHatEnterpriseLinux(RHEL)aresupportedplatforms.RefertotheNetBackup\nClientCompatibilityListforthesupportedplatformsforagentlessrestore." + }, + "2451": { + "code": 2451, + "desc": "Invalidtargethostusernameorpassword.", + "first_action": "Verifythattheusernameandpasswordfields,inthe", + "full_action": "Verifythattheusernameandpasswordfields,inthe\nauthenticationdetailsoftherecoveryandpre-recoverycheckrequest,arespecified\nandarenotempty." + }, + "2504": { + "code": 2504, + "desc": "Directexpirationofamirrorcopyisnotallowed", + "first_action": "None", + "full_action": "None" + }, + "2505": { + "code": 2505, + "desc": "Unabletoconnecttothedatabase", + "first_action": "Inthiscase,the semmnivaluewasinsufficientat128.By", + "full_action": "Inthiscase,the semmnivaluewasinsufficientat128.By\nincreasingthisvalueto1024,theODBCconnectionwassuccessfulandNetBackup\nthenransuccessfully.Althoughthiscouldaffectotherplatforms,thiserrorhasbeen\nseeninmultipleRedHatEnterpriseLinux(RHEL)environments,usuallywhenthe\nRHELsystemistheNetBackupmasterserver.AnysupportedversionofNetBackup\ncouldbeaffectedbythisenvironmentalissue.Seethe Recommended NetBackup\nUNIX / Linux semaphore tuning values (Linux/Solaris/HP-UX/AIX)articleatthe\nfollowinglocationforgeneralrecommendationsandrefertotheplatformvendor\nsupportforadditionaldetails:\nhttps://www.veritas.com/support/en_US/article.100023842" + }, + "2517": { + "code": 2517, + "desc": "Backupsetidentifiermayonlycontaina-z,A-Z,0-9and.-+_", + "first_action": "Removetheinvalidcharacterfromthebackupsetidentifier.", + "full_action": "Removetheinvalidcharacterfromthebackupsetidentifier.\nThisvalueisspecifiedinthe AttributestaboftheGUI Policyutility." + }, + "2521": { + "code": 2521, + "desc": "Datafilecopytagmayonlycontaina-z,A-Z,0-9and.-+_", + "first_action": "RemovetheinvalidcharacterfromtheDatafilecopytag.", + "full_action": "RemovetheinvalidcharacterfromtheDatafilecopytag.\nThisvalueisspecifiedinthe OracletaboftheGUI Policyutility." + }, + "2522": { + "code": 2522, + "desc": "OraclepolicycannotincludeapluggabledatabasewithaFRAbackup.", + "first_action": "ChecktheOracleIntelligentPolicy.Ifthepolicyhas Protect", + "full_action": "ChecktheOracleIntelligentPolicy.Ifthepolicyhas Protect\nInstances and Databasesselectedandincludespluggabledatabases,thenthe\nbackupselectioncannotbe Fast Recovery Area (FRA).Youcaneitherselecta\ndifferentbackupselectionorselecttheOracle12cinstanceand Fast Recovery\nArea (FRA)." + }, + "2523": { + "code": 2523, + "desc": "FailedtoaddclienttoNetBackupconfiguration.", + "first_action": "Savethe nbemmand bpdbmlogsandcontactCohesity", + "full_action": "Savethe nbemmand bpdbmlogsandcontactCohesity\nTechnicalSupport." + }, + "2524": { + "code": 2524, + "desc": "Catalogbackupfailedbecausethepassphraseforthedisasterrecovery packageisnotset.", + "first_action": "Inthe NetBackup Administration Console,expand Security Management", + "full_action": "Tosetthepassphraseforthedisasterrecoverypackage,\ndooneofthefollowing:\n■ Inthe NetBackup Administration Console,expand Security Management\n> Global Security Settings.Onthe Disaster Recoverytab,setthepassphrase.\n■ Usethe nbseccmd -drpkgpassphrasecommand." + }, + "2525": { + "code": 2525, + "desc": "Thepassphraseforthedisasterrecoverypackageisnotset.Youmust setitforthecatalogbackupstobesuccessful.", + "first_action": "Inthe NetBackup Administration Console,expand Security Management", + "full_action": "Tosetthepassphraseforthedisasterrecoverypackage,\ndooneofthefollowing:\n■ Inthe NetBackup Administration Console,expand Security Management\n> Global Security Settings.Onthe Disaster Recoverytab,setthepassphrase.\n■ Usethe nbseccmd -drpkgpassphrasecommand." + }, + "2526": { + "code": 2526, + "desc": "ThemasterservercertificatecannotbebackedupfromWindows certificatestoreduringcatalogbackup.", + "first_action": "Theprivatekeyofthemasterserver’scertificatefileismarkedasexportable", + "full_action": "Ensurethefollowingtoresolvetheissue:\n■ Theprivatekeyofthemasterserver’scertificatefileismarkedasexportable\nwhileyoustoreitintheWindowscertificatestore.\n■ Thecertificateisavailableasafileinthefilesystemandthe ECA_CERT_PATH,\nECA_TRUST_STORE_PATH,andECA_PRIVATE_KEY_PATHconfigurationoptionsare\nsettoappropriatevalues.FormoreinformationontheNetBackupconfiguration\noptions,refertotheNetBackupAdministrator’sGuide,VolumeI." + }, + "2527": { + "code": 2527, + "desc": "Changesarenotallowedforatemplatethataprotectionplanmanages.", + "first_action": "UsetheNetBackupwebUItoupdateordeleteprotection", + "full_action": "UsetheNetBackupwebUItoupdateordeleteprotection\nplan." + }, + "2528": { + "code": 2528, + "desc": "ChangesarenotallowedforanSLPthataprotectionplanmanages.", + "first_action": "UsetheNetBackupwebUItoupdateordeleteprotection", + "full_action": "UsetheNetBackupwebUItoupdateordeleteprotection\nplan." + }, + "2531": { + "code": 2531, + "desc": "Thedisasterrecoverypackagewassuccessfullycreated.However,one ormoreuserswhohavepermissionstotheidentityfilesfromthepackagedonot existonthesystem.", + "first_action": "IdentifywhethertheAccessControlLists(ACL)ofthese", + "full_action": "IdentifywhethertheAccessControlLists(ACL)ofthese\nnon-existingusersarerequiredornot.ReviewandcomparetheACLsofthesame\nidentityfileonahostwhereNetBackupisfreshlyinstalled.Iftheseusersdonot\nneedtohavepermissiontotheidentityfiles,deletetheACLsoftheassociated\nidentityfiles.\nRetrytheoperationandiftheissuepersists,visitsupport.veritas.com.TheCohesity\nTechnicalSupportsiteoffersadditionalinformationtohelpyoutroubleshootthis\nissue." + }, + "2532": { + "code": 2532, + "desc": "Schedulecopieshavestorageunitsfromdifferentmediaservers.", + "first_action": "Ifyouusemultiplecopiesforaschedule,makesurethat", + "full_action": "Ifyouusemultiplecopiesforaschedule,makesurethat\nthestorageunitsthatareassignedtoeachschedulearefromsamemediaserver." + }, + "2607": { + "code": 2607, + "desc": "Serverinformationisnotavailable.", + "first_action": "EnsurethattheMySQLinstallationispresent,andthe", + "full_action": "EnsurethattheMySQLinstallationispresent,andthe\nservicesareup.\nIfyouneedtocontactCohesityTechnicalSupport,youmusthavethencfnbcslog\nfromtheNetBackupclienthost." + }, + "2610": { + "code": 2610, + "desc": "MySQLlibrarypathisnotpresentinBackupSelectionaswellas environmentvariables.", + "first_action": "Setthe LIB_MYSQL_CLIENTPathintheEnvironment", + "full_action": "Setthe LIB_MYSQL_CLIENTPathintheEnvironment\nVariablesandthePathVariableforWindowsandLinux,respectively.Also,ensure\nthesymboliclinkfortheMySQLclientlibraryiscorrectlycreatedinthesame\nLIB_MYSQL_CLIENTdirectory.\nIfyouneedtocontactCohesityTechnicalSupport,youmusthavethencfnbcsand\nbphdblogsfromtheNetBackupclienthost." + }, + "2611": { + "code": 2611, + "desc": "DatabasenamewasnotfoundfortheMySQLbackupdump.", + "first_action": "Ensurethattheprotectionplanisproperlyattachedwith", + "full_action": "Ensurethattheprotectionplanisproperlyattachedwith\nthedatabasestobebackedup.\nIfyouneedtocontactCohesityTechnicalSupport,youmusthavethencfnbcsand\nbphdblogsfromtheNetBackupclienthost." + }, + "2612": { + "code": 2612, + "desc": "InvalidlibrarypathwasgivenforMySQLbackup.", + "first_action": "Setthe LIB_MYSQL_CLIENTPathintheEnvironment", + "full_action": "Setthe LIB_MYSQL_CLIENTPathintheEnvironment\nVariablesandPathVariableforWindowsandLinux,respectively.Also,ensurethe\nsymboliclinkfortheMySQLclientlibraryiscorrectlycreatedinthesame\nLIB_MYSQL_CLIENTdirectory.\nIfyouneedtocontactCohesityTechnicalSupport,youmusthavethencfnbcsand\nbphdblogsfromtheNetBackupclienthost." + }, + "2613": { + "code": 2613, + "desc": "UnabletoobtainMySQLcredentials.", + "first_action": "Ensurethatthespecificdatabasecredentialsarecorrect.", + "full_action": "Ensurethatthespecificdatabasecredentialsarecorrect.\nIfyouneedtocontactCohesityTechnicalSupport,youmusthavethe bphdblog\nfromtheNetBackupclienthost." + }, + "2800": { + "code": 2800, + "desc": "Standardpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesaboutwhy\ntherestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkthefollowinglogsforadditionalfailureinformation:\n■ NetBackup tarlog\n■ Masterserver: bprd, nbjm\n■ Mediaserver: bpbrm, bptm, bpdm\n■ Client: tar\n■ Makesurethattherequiredmediaserverisavailablefortherestore,orusethe\nMedia host overrideoption.\n■ Verifythatthemediathatisrequiredfortherestoreispresentandthattherobot\nhasbeeninventoried.\n■ Verifythatnonetworkissuesexistbetweenthemediaserverandtheclient.\n■ Selecttheoriginalpaththatislistedinthe Backup Selectionstab." + }, + "2801": { + "code": 2801, + "desc": "Oraclepolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ CheckownershipandpermissionontheOracleinstancethatyourestore.\n■ ChecktheNetBackup dbclientand user_opslogsforadditionalfailure\ninformation.\n■ IfrestoringtoanalternateclientusingRMAN,moreinformationisavailablein\nthefollowingtechnicalarticle:\nhttps://www.veritas.com/support/en_US/article.100022605\nCheckthattheOracleuserontheclientcansuccessfullycommunicatewiththe\nmasterserverbyusingthe bpclntcmd -pncommand.\n■ CheckthattheOracleuserontheclientcanseethebackupimagesonthe\nmasterbyusingthe bplistcommand.\n■ OnUNIXandLinuxhosts,checkthattheoracleuserhassufficientpermissions\ntoread /etc/services, /etc/nsswitch.conf,and\n/usr/openv/netbackup/bp.conf.\n■ EnsurethattheOracledatabaseislinkedcorrectly,accordingtotheNetBackup\nforOracleAdministrator'sGuide(forexample,$ORACLE_HOME/lib/libobk.so).\nMoreinformationisavailableinthefollowingtechnicalarticle:\nhttps://www.veritas.com/support/en_US/article.100021454\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2802": { + "code": 2802, + "desc": "Informix-On-BARpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ CheckownershipandpermissionontheInformixinstancethatyourestore.\n■ ChecktheNetBackupinfxbsaanduser_opslogsfromtheclient,andthebprd\nlogfromthemasterserverforadditionalfailureinformation.\n■ ChecktheInformixBAR_ACT_LOG,BAR_DEBUG_LOG,andMSGPATHlogs\nforadditionalfailureinformation.\n■ Forlargedatabaserestores,youmayneedtoincreasetheclientreadtimeout\nvalue.\n■ Ifyouarerestoringtoanalternateclient,reviewthechecklistinthefollowing\narticle:\nhttps://www.veritas.com/support/en_US/article.100010442\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2803": { + "code": 2803, + "desc": "Sybasepolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ CheckownershipandpermissionontheSybaseinstancethatyourestoreand\nonthedirectorieswherefilesarerestored.\n■ ChecktheNetBackup sybackuplogforadditionalfailureinformation.\n■ Createthefollowinglogfolders,thenretrytherestore:\nOntheclient:\n/usr/openv/netbackup/logs/bphdb\n/usr/openv/netbackup/logs/bprestore\n/usr/openv/netbackup/logs/tar\n/usr/openv/netbackup/logs/sybackup\nOnthemediaserver:\n/usr/openv/netbackup/logs/bptm\n/usr/openv/netbackup/logs/bpbrm\nOnthemasterserver:\n/usr/openv/netbackup/logs/bprd\n■ Correcttheproblemsthatyoufindandretrytherestore.\nTosetthedebuglevelonUNIXandLinuxclients,enterthefollowinglineinthe\nbp.conffile:\nVERBOSE = 5\nForaSybasealternateclientrestore,theuserID(UID)oftherestoringSybase\nbackupservermustmatchtheUIDoftheSybasebackupserverfromthesource\nhost.\nForanalternateclientrestore,authorizethealternateclienttoaccessimagesfor\ntheoriginalclient.\nVerifythatthealternateclientcanbrowsethebackupimagesfortheoriginalclient:\n# /usr/openv/netbackup/bin/bplist -C -t 7 -l -R /\n# install_path\\netbackup\\bin\\bplist -t 7 -l -R /\nOnthealternateclient,usethebpclntcmdcommandtotestconnectivityandname\nresolution.Thecommandshoulddisplaythenameofthemasterserveronthefirst\nline.ThesecondlinemustcontaintheIPaddressofthenetworkinterfacethatthe\nalternateclientusedwhencommunicatingwiththemasterserver.Thefirstword\nonthesecondlineisthenameofthealternateclientasresolvedonthemaster\nserverfromtheIPaddress.Thesecondwordonthesecondlinemaybe'NULL'if\nthealternateclientisnotbeingbackedup.Otherwise,itisthenameofthealternate\nclient(oranalias)whichisdefinedinabackuppolicyonthemasterserver.\n# /usr/openv/netbackup/bin/bpclntcmd -pn\nMakesurethatCLIENT_READ_TIMEOUTonthealternateclientandmediaserver\nissetlargeenoughtoallowthetapestoberead,thedatatransferred,andthe\ndatabaseinstancetowritethedatatodisk.\nSeethefollowingtechnicalarticleforinformationaboutthestepsforaSybase\nalternativeclientrestoreoperation:\nhttps://www.veritas.com/support/en_US/article.100016002" + }, + "2804": { + "code": 2804, + "desc": "MS-SharePointpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ CreatethefollowinglogfoldersontheSQLServer,thefront-endwebserver,\nthemediaserver,andthemasterserver:\ninstall_path\\NetBackup\\logs\\tar\ninstall_path\\NetBackup\\logs\\bpresolver\ninstall_path\\NetBackup\\logs\\bpbrm (media server)\ninstall_path\\NetBackup\\logs\\bprd (master server)\nIfyouusegranularrestoretechnology(GRT),thefollowinglogfoldersalso\napply:\ninstall_path\\NetBackup\\logs\\ncf\ninstall_path\\NetBackup\\logs\\ncflbc\ninstall_path\\NetBackup\\logs\\ncfgre\ninstall_path\\NetBackup\\logs\\nbfsd\ninstall_path\\NetBackup\\logs\\spsv2ra\n■ CheckallSharePointserverEventViewers(applicationandsystem)forany\nerrors.\n■ ConnecttotheserverwheretheSharePointfront-endserverrunsandlaunch\ntherestoreusingBackup,Archive,andRestoreGUI.\n■ Makesurethattherestoreisbeinglaunchedcorrectly.\nSeetheNetBackupforMicrosoftSharePointAdministrator’sGuide.\n■ Correcttheproblemsthatyoufindandretrytherestore.\n■ IfyouneedtorestoreaVMwarejob,youmustensurethatthemediaserveris\naddedtotheadditionalserverlist.Toaccessthislistinthe NetBackup\nAdministration Console,expand Host Properties > Master Server.\nDouble-clickthenameoftheservertoviewtheproperties.Selectthe Servers\ntabtodisplaytheserverlist.Inthe Serverspropertiesdialogbox,selectthe\nAdditional Serverstabandaddthemediaservertotheserverlist." + }, + "2805": { + "code": 2805, + "desc": "MS-Windowspolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ CheckthatyouhaveselectedthecorrectrestoretypeontheBackup,Archive,\nandRestoreGUI.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ Checkthefollowinglogsforadditionalfailureinformation:\n■ Masterserver: bprd, nbjm\n■ Mediaserver: bpbrm, bptm, bpdm\n■ Client: tar\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2806": { + "code": 2806, + "desc": "NetWarepolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ ChecktheNetBackup tarlogforadditionalfailureinformation.Alsocheckthe\nfollowinglogfiles: bpcd, bpsrv, bprest,and user_ops.\n■ Fortargetrestores,ensurethatyouhavecreateandwriterightstothevolume\nthatyouaretryingtorestore.Inthe BP.INIfile,ensurethatthe\nAllow_Server_Writeparameterissettoyes.\n■ Ifyoulaunchedanon-targetrestorefromthe NetBackup Administration\nConsole,ensurethatthe Allow server directed restoresparameterisselected.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2807": { + "code": 2807, + "desc": "SQL-BackTrackpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestoredandon\ntheSQL-BackTrackinstancethatyouarerestoring.\n■ ChecktheNetBackupbacktracklogforadditionalfailureinformation.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2808": { + "code": 2808, + "desc": "WindowsFileSystempolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ CheckthatyouhaveselectedthecorrectrestoretypeontheBackup,Archive,\nandRestoreGUI.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ Checkthatthedestinationdirectoriesorfilesexist.Ifso,selectthe Overwrite\nexisting filesoptiononthe Backup, Archive, and RestoreGUI.\n■ Checkthefollowinglogsforadditionalfailureinformation:\n■ Masterserver: bprd, nbjm\n■ Mediaserver: bpbrm, bptm, bpdm\n■ Client: tar\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2809": { + "code": 2809, + "desc": "MS-SQL-Serverpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestoredandon\ntheSQLinstancethatyouarerestoring.\n■ CheckownershipandpermissionontheSQLServerinstanceandonthe\ndirectorieswherefilesarerestored.\n■ Checkthefollowinglogsforadditionalfailureinformationontheclientside:\ninstall_path\\NetBackup\\logs\\dbclient\ninstall_path\\NetBackup\\logs\\bpbkar (Snapshot Client)\ninstall_path\\NetBackup\\logs\\bpfis (Snapshot Client)\ninstall_path\\NetBackup\\logs\\bppfi (instant recovery)\n■ ChecktheSQLserverEventViewers(applicationandsystem)foranyerrors\normessagesthatarerelatedtotherestoreoperation.\n■ Increaserestoreverboselevels.\nSeetheNetBackupforSQLServerAdministrator’sGuide.\nReviewthisguidetoverifythatyoulaunchedtherestorecorrectly.\n■ ConnecttotheserverwhereSQLisrunningandlaunchtherestorefromthat\nserverusingtheBackup,Archive,andRestoreGUI.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2810": { + "code": 2810, + "desc": "MS-Exchangepolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ CheckownershipandpermissionoftheExchangeinstancethatyourestore\nandthedirectorieswherefilesarerestored.\n■ Verifythefollowinglogfilesdependingonthetypeofrestorebeingperformed.\nAllthelogfoldersarelocatedinthe install_path\\NetBackup\\logsfolder.\n■ beds-Allrestoreoperations.\n■ tar-Allrestoreoperations.\nRestoreswithGranularRecoveryTechnology(GRT):\n■ nbfsd-Thislogappearsontheclientandthemediaserver.\n■ ncf-Thislogusesunifiedloggingandappearsonthedestinationclientor\nproxyclient.\n■ ncflbc-Thislogisfor nblbc.exe.Itappearsonthedestinationclientor\nproxyclient.\n■ ncfgre-Thislogisfor nbgre.exe.Itappearsonthedestinationclientor\nproxyclient.\nInstantRecoveryandInstantRecoveryoff-host:\n■ bpbkar-Foroff-hostInstantRecoveryrestores,bpbkarlogsonthealternate\nclient.\n■ bpfis-ThislogappliestoInstantRecoveryrollbackrestores.Foroff-host\nInstantRecoverybackups, bpfislogsexistonboththeprimaryandthe\nalternateclients.\n■ bppfi-Foroff-hostInstantRecoveryrestores,bppfilogsonboththeprimary\nandthealternateclients.\n■ ChecktheExchangeServerEventViewerforApplicationandSystemmessages\nthatarerelatedtotherestoreoperation.\n■ ConnecttotheserverwhereExchangeisrunningandlaunchtherestorefrom\nthatserverusingtheBackup,Archive,andRestoreGUI.\n■ Verifythatyoulaunchedtherestorecorrectly.\nSeetheNetBackupforMicrosoftExchangeServerAdministrator’sGuide.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2811": { + "code": 2811, + "desc": "SAPpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ CheckownershipandpermissionoftheSAPinstancethatyourestoreandthe\ndirectorieswherethefilesarerestored.\n■ Checkthefollowinglogsforadditionalfailureinformation: backint, tar,\ndbclient, bprestore,and user_ops.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2812": { + "code": 2812, + "desc": "DB2policyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ CheckownershipandpermissionoftheDB2instancethatyourestoreandthe\ndirectorieswherethefilesarerestored.\n■ ChecktheNetBackup bpdb2logforadditionalfailureinformation.\n■ Ensurethatyouconfiguredtheclientstoallowredirectedrestores.Seethe\nNetBackupforDB2Administrator’sGuidefordetails.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2813": { + "code": 2813, + "desc": "NDMPpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checktheownershipandpermissionondirectorieswherefilesarerestored.\n■ VerifythatthedestinationNDMPhostsupportsDAR.Ifnot,disableDAR.\n■ Checkthe ndmpagent(OriginatorID134)logforadditionalfailureinformation.\n■ ChecktheNetBackup bptmlogforadditionalfailureinformation.\n■ Checkthatthe Force rollback even if it destroy snapshotsoptionofthe\npoint-in-timerollbackrestoreisset(checked)ornotset(unchecked).\nFormoreinformationonrollbackrestore,pleaseseetheNetBackupReplication\nDirectorSolutionsGuide.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2814": { + "code": 2814, + "desc": "FlashBackuppolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ ChecktheNetBackup tarlogforadditionalfailureinformation.\n■ EnableandverifyVxMSlogsforadditionalfailureinformation.\n■ ForVMwarerestores,enablethe bpvmutillogs.\n■ IfyourunaVMwarerestore,makesurethattheuseraccountthatisspecified\nintheVMwarecredentialshasfulladministrationrightsonthetargetvCenter\nandtheESXserver.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2815": { + "code": 2815, + "desc": "AFSpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ ChecktheNetBackuptarlogforadditionalfailureinformation.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2816": { + "code": 2816, + "desc": "DataStorepolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.IfyourunonePureDiskdisasterrecovery,checktheoutputfrom\nthe /opt/pdinstall/DR_Restore_all.shscriptonthePureDisknode.Also,\nchecktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ Checkownershipandpermissiononthedatabaseinstancethatyourestore.\n■ ChecktheNetBackup exten_clientlogforadditionalfailureinformation.\n■ IfyourestoreaNetezzaappliance,collectthelogfilesfrom\n/nz/kit/log/restoresvf/*.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2817": { + "code": 2817, + "desc": "FlashBackupWindowspolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ ChecktheNetBackup tarlogforadditionalfailureinformation.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2818": { + "code": 2818, + "desc": "NetBackupCatalogpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ EnsurethatNetBackupisatthesameversionandpatchlevelasthecomputer\nwherethecatalogimagewascreated.\n■ Ensurethatthepathwhereyourestorethecatalogissameaswhenitwas\nbackedup.\n■ Ensurethatsufficientdiskspaceexistsonthetargetsystemwheretherestore\nruns.\n■ Ensurethatthecurrentmasterserverhostnamematchesthehostnameofthe\ncomputerwherethecatalogimagewascreated.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ ChecktheNetBackup tar, admin, bptm,and bpbrmlogsforadditionalfailure\ninformation.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2819": { + "code": 2819, + "desc": "EnterpriseVaultpolicyrestoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ ChecktheNetBackuptarlogforadditionalfailureinformation.Also,checkthe\nEnterpriseVaultserverEventViewer(applicationandsystem)forerrorsor\nclues.\n■ ConnecttotheserverwheretheEnterpriseVaultfront-endruns.Launchthe\nrestorebyusingtheBackup,Archive,andRestoreGUI.\n■ Verifythatyoulaunchedtherestorecorrectly.\nSeetheNetBackupforEnterpriseVaultAgentServerAdministrator’sGuide.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2820": { + "code": 2820, + "desc": "NetBackupVMwarepolicyrestoreerror", + "first_action": "Ensurethatan.ISOfilethatispresentedtoavirtualmachineasavirtualCDor", + "full_action": "Reviewthefollowinglistsforsolutionstothiserror.\nCheckthejobdetailsintheActivityMonitorandtakeactionasdictatedbythat\ninformation,asfollows:\n■ Ensurethatan.ISOfilethatispresentedtoavirtualmachineasavirtualCDor\nDVDduringbackupisavailableonthedestinationhost.\n■ Forasuccessfulhotaddrestore,ensurethatthetwovirtualmachinesareinthe\nsameVMwaredatacenter.\n■ Selectadifferenttransportmodeandretrytherestore.\n■ Youcannotrestorerestoreafilethathasapathnamelongerthan1023\ncharacters.\n■ Ifpossible,restoretheVMtoaVMwareserverthatsupportstheVM'shardware\nversion.\n■ InBackup,Archive,andRestore,changetherestoredvirtualdiskto Thick\nProvision Lazy Zeroedor Thin Provisioning.\nWhenaVMwareagentlessrestoreisperformed,therestorecancauseoneofthe\nfollowingissues:\n■ FailedtoidentifythenewlyattacheddeviceondestinationVM%s.Onepossible\ncauseisthatthedestinationVMusercredentialshaveinsufficientpermissions.\nItisrecommendedtargetVMusercredentialswithrootoradministrative\nprivileges.\n■ Failedtoattachthetemporaryvmdk%stothedestinationVM%switherror\n%d.\nMakesurethatthetargetVMhasatleastoneparavirtualcontrollerwithavailable\nLUNs.\n■ FailedtouploadtheprocessrenamefiletothedestinationVM%switherror\n%d.\nMakesurethereissufficientspaceavailableintargetVM.\n■ Failedtorestoretheselectedfilesandfolders.\nReviewthe tarlogtotroubleshootthisissue." + }, + "2821": { + "code": 2821, + "desc": "Hyper-Vpolicyrestoreerror", + "first_action": "UpdatetheNICdriversandfirmwareifnecessary.", + "full_action": "Trythefollowing:\n■ UpdatetheNICdriversandfirmwareifnecessary.\n■ Ensurethatthenetworkhardwarebetweenthemediaserverandtheclient\noperatesproperly.\n■ AddNetBackupprocessesanddirectoriestotheAntivirusExclusionListsince\nantivirusapplicationsmayclosetheestablishedsocket.\n■ IncreaseTCPresiliencyontheWindowshosts(masterservers,mediaservers,\nandclients)bysettingtheTcpMaxDataRetransmissionsregistrykeytoavalue\nof10.Thedefaultvalueis5.\nMoreinformationisavailablefromMicrosoftaboutthe\nTcpMaxDataRetransmissionsregistrykey:\nhttp://msdn.microsoft.com/en-us/library/aa915651.aspx" + }, + "2822": { + "code": 2822, + "desc": "Hypervisorpolicyrestoreerror.", + "first_action": "ReviewthejobdetailsfromtheActivityMonitorforissuedetails.Refertothe", + "full_action": "Pleasereviewthefollowinginformationforyourparticular\nworkload.\n■ ReviewthejobdetailsfromtheActivityMonitorforissuedetails.Refertothe\nbpVMutillogsformoreinformation.Iftheissuepersists,visittheCohesity\nTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue.\n■ Ensurethatthereisenoughspaceavailableonthedestinationstoragedomain\ntorestorethedisks.Thediskcreationcantakesometimetocomplete.\n■ Verifythattheentriesinthe renamefileareinthecorrectformat.\n■ Refertothe bpVMutillogsformoreinformation.Iftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsite\noffersadditionalinformationtohelpyoutroubleshootthisissue.\nRHV:\n■ VerifytheRHV_CREATEDISK_TIMEOUTconfigurationentryandupdateitifrequired.\n■ VerifythatthetargetstoragedomaintypeissupportedforrestoresbyNetBackup.\n■ Refertothe bpVMutillogsformoreinformation.Iftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsite\noffersadditionalinformationtohelpyoutroubleshootthisissue.\n■ RefertotheRHVdocumentationforthesupportedVMdisplaynamecharacters\nandlength.\nNutanixAHV:\n■ RefertotheNutanixAHVdocumentationforthesupportedVMdisplayname\ncharactersandlength." + }, + "2824": { + "code": 2824, + "desc": "Cloudpolicyrestoreerror.", + "first_action": "ForVM-baseddeploymentifanexternal", + "full_action": "Thefollowingtableslistthe nbcslevelerrormessages\nwhicharedisplayedin Job Detailsonthe Activity Monitorandtheactionyou\nneedtotaketofixtheissue.\nTable 1-2 Restorefailedasthepre-requisitesforrestoreoperationwere\nnotsatisfiedfortheasset\nRecommended actionMessage\nTheresourcegroupinthediskdestination\npathdoesnotexist.Selecttheresourcegroup\nwhichispresentinthecloud.\nDiskResource group doesnotexist.\nEnsurethatthegivensubscriptionIDaspart\nofthediskdestinationpath,matchwith\nsubscriptionIDfromVMdestinationpath.\nDisksubscription ID <>mustbethe\nsameasthehostsubscriptionID.\nRetrytheoperationafterchangingthedisplay\nname.\nVMwithname <>alreadyexists.\nEnsurethattheVMnameiscompliantwith\nthecloudprovider’snamingconvention.\nVMdisplay name <>isunsupported.\nTheprovidedsubscriptionisnotconfigured\ninthegivendestinationconfiguration.Provide\nasubscriptionthatexistsintheconfigured\ncloudprovider.\nDestinationPath <>:isnotconfigured\nforselectedconfig.\nTable 1-2 Restorefailedasthepre-requisitesforrestoreoperationwere\nnotsatisfiedfortheasset (continued)\nRecommended actionMessage\nThedestinationnetworkthatisselecteddoes\nnotexistintheselectedsubscription.Select\nanetworkwhichispresentonthecloud.\nEnsurethatdiscoveryhasrunafterthe\ncreationofanewsubnet.\nSubnet doesnotexist.\nTheresourcegroupintheVMdestination\npathdoesnotexist.Selectaresourcegroup\nwhichispresentonthecloud.\nDestinationResource group does\nnotexist.\nEnsurethattheselectedregionispartofthe\ndestinationconfiguration.\nRegion <>isnotconfigured.\nInstalltherequiredsqlpackageutilityonthe\nmediaserver.\nFailedtofindsqlpackageclientutilityona\ngivenhost.\n■ ForVM-baseddeploymentifanexternal\ndiskisattachedtotheNetBackup\nSnapshotManagerhostandmountedas\n/datamover_storagethenensureat\nleast500GBofdiskspaceisavailable.\n■ ForVM-baseddeployment,ifnoexternal\ndiskisattachedtotheNetBackup\nSnapshotManagerhostorifitisnot\nmountedas/datamover_storage:then\nensurethattherootpartitionhasatleast\n500GBofdiskspaceavailable.\nConfigureandmountUniversalShare\nAcceleratorfailed.\n■ InCloudScaledeploymentensurethatall\nMSDPpodshaveatleast500GBofdisk\nspaceavailable.\n■ InVM-baseddeploymentensurethatthe\nstorageservershouldhaveatleast\n500GBofdiskspaceavailableatthe\nconfiguredstoragepath.\nFailedtogetexportpathandvpfsserver.\nThe following are only applicable for Azure Stack restore from backup.\nRestorefailedduetothestaginglocationnotcorrectlyspecified.Verifythatthe\n/cloudpoint/azurestack.confhasacorrectentryforthestaginglocation.\nTable 1-2 Restorefailedasthepre-requisitesforrestoreoperationwere\nnotsatisfiedfortheasset (continued)\nRecommended actionMessage\nEnsurethatstaginglocationdetails(for\nexample:storageaccountandcontainer)are\naddedinthefile\n/cloudpoint/azurestack.confforthe\nselectedtargetsubscription.\nFailedtogetastaginglocationforthe\nsubscription: {id}.\nEnsurethatthestorageaccountispresentin\nthetargetsubscription.\nThestorage account:,doesnotexist.\nEnsurethatthestorageaccountcontaineris\npresentinthestorageaccount.\nThecontainer: {container name},\ndoesnotexistinthestorage account:\n{account name}.\nTable 1-3 Failedtoperformarecoveryoperationfortheasset\nRecommended actionMessage\nOneoftheprobablereasonscanbethatthe\nquotalimithasexceeded.Checkifthe\nrequiredresourcelimitisavailable.\nFailedtocreateanasset.\nEnsurethattheassetispresentinthecloud\nanditisdiscovered.\nAsset <>notfound.\nTable 1-4 RestorefailedduetoSSLcertificateissuesorconnectivityissues\nbetweenSnapshotManagerandAzureorAzureStack\nRecommended actionMessage\nCopythelatestCRLintotheECA_CRL_PATH\npathorensuretheCRLdistributionpoint\nURL,fromtherespectivehostcertificate,is\naccessiblefromtheSnapshotManager.\nUnabletoretrievethecertificateCRL.Ifyou\nhaveconfiguredtheECA_CRL_PATH,ensure\nthatvalidCRLsarepresentatthelocation.\nCheckiftheCRLURLisaccessiblefromthe\nSnapshotManager.\nThecertificateoftheserverhasbeen\nrevoked.Contactyoursecurityadministrator\nforassistance.\nTheAzureorAzureStackservers’certificate\nisrevoked.Ensurethatthecertificatesare\nnotrevokedbycertificateauthority.\nTable 1-4 RestorefailedduetoSSLcertificateissuesorconnectivityissues\nbetweenSnapshotManagerandAzureorAzureStack\n(continued)\nRecommended actionMessage\nEnsurethatthelatestCRL’sareuploadedat\ntheECA_CRL_PATHpath.\nYoucanupdatetheNetBackupCRLcache\nmanuallybyusingthefollowingcommandon\nSnapshotManager:\ndocker exec -i flexsnap-certauth bash -c\n'/usr/openv/pdde/pdopensource\n/nbcertcmdtool/nbcertcmdtool -atLibPath\n/usr/openv/pdde/pdopensource/nbcertcmdtool\n-updateCRLCache'\nThecertificaterevocationlist(CRL)isexpired.\nEnsurethattheECA_CRL_PATHisupdated\nwiththelatestCRL.\nReviewyourSnapshotManager’ssystem\ntimeorprovideavalidCRL.\nThecertificaterevocationlist(CRL)isnotyet\nvalid.\nChecktheCRLusingtheopensslcommand\norcontactyourSecurityAdministrator.\nThedateofthelastupdateofthecertificate\nrevocationlist(CRL)isnotinavalidformat.\nChecktheCRLusingtheopensslcommand\norcontactyourSecurityAdministrator.\nThedateofthenextupdateofthecertificate\nrevocationlist(CRL)isnotinavalidformat.\nReviewthecertificateandensurethevalidity\nofitbycheckingthecertificatetomakesure\nthattheenddateisvalid.\nCheckiftheSnapshotManager’sclockisin\nsyncwiththespecifiedserver.Correctthe\ntimeonthehost,ifnecessary,andrerunthe\noperation.Iftheproblemcontinues,saveall\noftheerrorloginformationandcontact\nCohesityTechnicalSupport.\nTheAzureorAzureStackservercertificate\nisexpired.Ensurethattheserverhasavalid\ncertificate.\nCheckiftheSnapshotManager’sclockisin\nsyncwiththespecifiedserver.Correctthe\ntimeonthehost,ifnecessary,andrerunthe\noperation.Iftheproblemcontinues,saveall\noftheerrorloginformationandcontact\nCohesityTechnicalSupport.\nTheAzureorAzurestackserverscertificate\nisnotyetvalid.\nTable 1-4 RestorefailedduetoSSLcertificateissuesorconnectivityissues\nbetweenSnapshotManagerandAzureorAzureStack\n(continued)\nRecommended actionMessage\nEnsurethatthecertificatefileisconfigured\ncorrectlyattheECA_TRUST_STORE_PATH\nlocatedinthebp.conffileontheSnapshot\nManager.\nReruntheoperation.Iftheproblempersists,\nsavealloftheerrorloginformationand\ncontactCohesityTechnicalSupport.\nUnabletofindthepublicrootandintermediate\ncertificatesoftheAzureStackserver.\nEnsurethatthevalidCRLfileisconfigured\nontheSnapshotManagerforAzureorAzure\nStackbytheECA_CRL_PATH.\nFailedtoloadtheCertificateRevocationList\n(CRL)fromtheCRLcache.Ensurethatthe\nvalidCRLfileisconfiguredontheSnapshot\nManagerforAzureorAzureStackby\nECA_CRL_PATH.\nEnsurenetworkconnectivitybetweenthe\nSnapshotManagerandtheAzureorAzure\nStackserver.\nFailedtoconnecttotheAzureorAzureStack\nserver.Ensurenetworkconnectivitybetween\nSnapshotManagerandtheAzureorAzure\nStackserver.\nContactCohesityTechnicalSupport.CannotusethespecifiedSSLcipherfor\nAzureorAzureStackserver.\nReruntheoperation.Iftheproblempersists,\nsavealloftheerrorloginformationand\ncontactCohesityTechnicalSupport.\nOperationfailedwithcURLerror:" + }, + "2826": { + "code": 2826, + "desc": "Masterserverfailedtoconnecttobackuprestoremanageronmedia serverforrestore", + "first_action": "Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost", + "full_action": "Trythefollowingpossiblesolutionintheorderpresented:\n■ Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost\nnamesinthestorageunitconfiguration.\n■ Fromeachofthemediaservers,pingthemasterserverbyusingthenamethat\nisspecifiedintheNetBackupserverlist.OnaUNIXorLinuxserver,thismaster\nisthefirstSERVERentryinthebp.conffile.OnaWindowsserver,themaster\nisdesignatedonthe Serverstabinthe Master Server Propertiesdialogbox.\n■ Checkthatalloftheservicesarerunningonthemediaserver." + }, + "2827": { + "code": 2827, + "desc": "Clientfailedtoconnecttothemediaserverforrestore", + "first_action": "Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost", + "full_action": "Trythefollowingpossiblesolutionintheorderpresented:\n■ Fromthemasterserver,pingthemasterandallmediaserversbyusingthehost\nnamesinthestorageunitconfiguration.\n■ Checkthatallservicesarerunningonthemediaserver." + }, + "2828": { + "code": 2828, + "desc": "RestorefailedbecausetheMS-SQL-Serverservicesaredown", + "first_action": "CheckthattheSQLServerinstanceserviceisrunning", + "full_action": "CheckthattheSQLServerinstanceserviceisrunning\nandthatNetBackupprocesseshavepermissiontoaccesstheSQLServerinstance\nservice." + }, + "2829": { + "code": 2829, + "desc": "RestorefailedduetoMS-SQL-Serverdatabaseinuse 509NetBackupstatuscodes NetBackup status codes", + "first_action": "Afterthedatabasefinishesitscurrentoperation,tryto", + "full_action": "Afterthedatabasefinishesitscurrentoperation,tryto\nrestorethedatabase.Or,thedatabaseadministratorneedstocheckifthedatabase\nisbusyandwhatoperationitisperforming." + }, + "2830": { + "code": 2830, + "desc": "RestorefailedduetoanincorrectpathintheMS-SQL-ServerMOVE script", + "first_action": "ChecktheMOVEscriptandcorrectthepaththatwas", + "full_action": "ChecktheMOVEscriptandcorrectthepaththatwas\nspecifiedforthedatabaselogfileforthekeywordTO." + }, + "2831": { + "code": 2831, + "desc": "Restoreerror", + "first_action": "Ensurethattheclientserverlistcontainsentriesforthemasterserverandany", + "full_action": "Trythefollowingpossiblesolutionsintheorderpresented:\n■ Ensurethattheclientserverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ Correcttheproblemsthatyoufindandretrytherestore." + }, + "2832": { + "code": 2832, + "desc": "Restorefailedduetorenamefileformaterror 510NetBackupstatuscodes NetBackup status codes", + "first_action": "Ifyouwanttoexecutethe nbrestorevmcommandand", + "full_action": "Ifyouwanttoexecutethe nbrestorevmcommandand\nmanuallyentertherenamefile,verifythatthefilecomplieswiththeformatspecified\nintheNetBackupCommandsReferenceGuide.Foradditionalinformation,check\nthejobdetailsintheActivityMonitorandthe bprdlogonthemasterserver." + }, + "2833": { + "code": 2833, + "desc": "Restorefailedduetopartitionrestoreerror", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2834": { + "code": 2834, + "desc": "Restorefailedduetofailuretoreadchangeblockbitmap", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2835": { + "code": 2835, + "desc": "Restorefailedduetocorruptimage", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2836": { + "code": 2836, + "desc": "Restorefailedbecausethebitmapsizereadfromtheimageheader differsfromtheexpectedsize.", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2837": { + "code": 2837, + "desc": "Restorefailedduetoinvalidmetadata", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2838": { + "code": 2838, + "desc": "Restorefailedbecausenorawpartitionswerefound", + "first_action": "Verifythatthebackupimagecontainsalistofrawpartitions.", + "full_action": "Verifythatthebackupimagecontainsalistofrawpartitions.\nThiserrormayindicatethatthebackupimageisdefective.Foradditionalinformation,\ncheckthejobdetailsintheActivityMonitor,thebprdlogonthemasterserver,and\nthe bptmlogonthemediaserver." + }, + "2839": { + "code": 2839, + "desc": "RestorefailedduetoinvalidrawpartitionID", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2840": { + "code": 2840, + "desc": "Restorefailedduetooutofsequencerawpartitions", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2841": { + "code": 2841, + "desc": "Restorefailedduetofailuretoreadtheheaderfromthebackupimage", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2842": { + "code": 2842, + "desc": "RestorefailedduetofailuretoreadtheVMwarebitmap", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2843": { + "code": 2843, + "desc": "RestorefailedduetofailuretostartVxMS", + "first_action": "Verifythatthemediaserverandtherecoveryhost", + "full_action": "Verifythatthemediaserverandtherecoveryhost\nenvironmenthasadequatememoryandcorrectfilepermissions.Foradditional\ninformation,checkthejobdetailsintheActivityMonitorandthe bprdlogonthe\nmasterserver." + }, + "2844": { + "code": 2844, + "desc": "RestorefailedduetofailuretoreadtheFIIDfile", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2845": { + "code": 2845, + "desc": "Restorefailedduetofailuretoretrievethebitmap", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2846": { + "code": 2846, + "desc": "Restorefailedduetofailuretoretrievethefsmap", + "first_action": "Ifanotherbackupcopyexists,makethatimagetheprimary", + "full_action": "Ifanotherbackupcopyexists,makethatimagetheprimary\ncopyandattempttorestorefromit.Foradditionalinformation,checkthejobdetails\nintheActivityMonitor,the bprdlogonthemasterserver,andthe bptmlogonthe\nmediaserver." + }, + "2847": { + "code": 2847, + "desc": "Restorefailedduetofailuretostartthebptmwriter", + "first_action": "Verifythatthemediaserverandtherecoveryhost", + "full_action": "Verifythatthemediaserverandtherecoveryhost\nenvironmenthasadequatememoryandcorrectfilepermissions.Foradditional\ninformation,checkthejobdetailsintheActivityMonitorandthe bprdlogonthe\nmasterserver." + }, + "2848": { + "code": 2848, + "desc": "Restorefailedduetofailuretocreatethevirtualmachine", + "first_action": "CheckthattheVMwareserverhassufficientpermissions.", + "full_action": "Dothefollowing:\n■ CheckthattheVMwareserverhassufficientpermissions.\n■ Increasethespaceavailableforthedatastore.\n■ Resolveanyconfigurationincompatibilities." + }, + "2849": { + "code": 2849, + "desc": "Restorefailedduetofailuretodeletethevirtualmachinesnapshot", + "first_action": "CheckthattheVMwareserverhassufficientpermissionstodeleteavirtual", + "full_action": "Dothefollowing:\n■ CheckthattheVMwareserverhassufficientpermissionstodeleteavirtual\nmachinesnapshot.\n■ Increasethespaceavailableforthedatastore.\n■ ErrorortaskcancellationontheVMwareserver.\nForadditionalinformation,checkthejobdetailsintheActivityMonitor,thebprdlog\nonthemasterserver,andthe bptmlogonthemediaserver." + }, + "2850": { + "code": 2850, + "desc": "Restoreerror", + "first_action": "Ensurethattheclient-serverlistcontainsentriesforthemasterserverandany", + "full_action": "Thisstatuscodecanappearformultipleworkloads.Please\nreviewthefollowinginformationforyourparticularworkload.\nForgeneraltroubleshooting,trythefollowingpossiblesolutionsintheorder\npresented:\n■ Ensurethattheclient-serverlistcontainsentriesforthemasterserverandany\nmediaserversthatcanbeusedduringabackuporrestore.\n■ Examinethestatusortheprogresslogontheclientformessagesonwhythe\nrestorefailed.Also,checktheAllLogEntriesreportontheserver.\n■ Checkownershipandpermissionondirectorieswherefilesarerestored.\n■ Correcttheproblemsthatyoufindandretrytherestore.\nInthecaseofHadoopandHBase:\n■ Thiserrorisencounteredwhenanimportofanimageisusedtocreateacatalog\nentryandthenafterwardsarestoreistriggered.Totroubleshootthiserror,refer\ntothefollowingprocedure:\nTo troubleshoot the restore failure:\n1 Createarenamefilewiththe ALT_APPLICATION_SERVERastheapplication\nservername.Providetheprimarynamenodeonly(insteadofalternatename\nnode).Ensurethatthecredentialsforprimarynamenodearealreadypresent.\n2 Performtherestoreusingthe bprestorecommand.\nInthecaseofAzureStackandOpenStack:\n■ IftheerroroccursforanAIRrestorescenario,restorethecatalogbeforeyou\nrestoretheAIRimages.\nInthecaseofHadoopwithKerberos:\n■ ThisissuearisesiftheHDFSownerdoesnotsetownershipforfilesanddirectories\norifthereareissueswithKerberosconfiguration.Beforerestoring,ensurethe\nfollowing:\n■ Ensurethatthe HDFSowneruserisusedforKerberosbackup.\n■ EnsurethatwiththecurrentKerberosuser,itispossibletosetthe\nowners/ACLSmanuallyusingHDFScommands,suchaschownandsetfacl." + }, + "2864": { + "code": 2864, + "desc": "Thedisasterrecoverypackagecouldnotbeimported.", + "first_action": "Ensurethatyouareusingthedisasterrecoverypackage", + "full_action": "Ensurethatyouareusingthedisasterrecoverypackage\nthatwasemailedtoyouoracopyofthesamepackage." + }, + "2865": { + "code": 2865, + "desc": "Thedatabasetablecouldnotbeloaded.", + "first_action": "OnUNIX: /usr/openv/db/bin/nbdb_ping", + "full_action": "EnsurethattheNetBackupdatabaseisaccessiblewhile\ntheNetBackupdatabaseprocessisrunning.Usethefollowingcommandtocheck\nifthedatabaseisaccessible:\n■ OnUNIX: /usr/openv/db/bin/nbdb_ping\n■ OnWindows: install_path\\NetBackup\\bin\\nbdb_ping" + }, + "2866": { + "code": 2866, + "desc": "Thespecifiedpassphraseisincorrect.", + "first_action": "Ensurethatthespecifiedpassphraseisthesameasthe", + "full_action": "Ensurethatthespecifiedpassphraseisthesameasthe\nonethatyousetatthetimeofthecatalogbackupthatisassociatedwiththisdisaster\nrecoverypackage." + }, + "2869": { + "code": 2869, + "desc": "Theidentitypackageiscorrupt. 518NetBackupstatuscodes NetBackup status codes", + "first_action": "UseadifferentDRidentitypackageorusethestepsthat", + "full_action": "UseadifferentDRidentitypackageorusethestepsthat\nareavailableinthefollowingarticle:\nhttps://www.veritas.com/support/en_US/article.000125933" + }, + "2870": { + "code": 2870, + "desc": "ThemasterservercertificatecannotbeimportedfromtheDRpackage toWindowscertificatestore.", + "first_action": "PFXfilepathforthealternatedirectoryimport:", + "full_action": "Trytorestorethedisasterrecovery(DR)packagetoan\nalternatedirectorylocationandmanuallyimportthePFXfilesintotheWindows\ncertificatestore.Youcanmanuallyimportthefilesbydouble-clickingthePFXfiles\ninthefollowinglocations:\n■ PFXfilepathforthealternatedirectoryimport:\n■ alternate_directory\\directory_name\\usr\\openv\\netbackup\\tmp\\tempWinCredStore\\*.pfx\n■ FilepathofthePFXfile’spassword:\n■ alternate_directory\\directory_name\\usr\\openv\\netbackup\\tmp\\tempWinCredStore\\pfxPwdFile.txt" + }, + "2877": { + "code": 2877, + "desc": "Hypervisorpre-restoreoperationfailed.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "2880": { + "code": 2880, + "desc": "Therecoveryhostintherestorespecificationdoesnotsupportin-place virtualmachinediskrestores. 519NetBackupstatuscodes NetBackup status codes", + "first_action": "Toperformanin-placediskrestore,specifyarecovery", + "full_action": "Toperformanin-placediskrestore,specifyarecovery\nhostwithNetBackupversion8.3orlater." + }, + "2881": { + "code": 2881, + "desc": "Failedtoquerythedataspecifictodisasterrecoverypackage.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "2882": { + "code": 2882, + "desc": "Thespecifieddisasterrecoverypackageisbeingrestoredonahostwith anamethatisdifferentfromtheonewherethepackagewascreated.", + "first_action": "Ensurethatthehostnamesmatchincaseofbothbackup", + "full_action": "Ensurethatthehostnamesmatchincaseofbothbackup\nandrestoreofthedisasterrecoverypackage." + }, + "2883": { + "code": 2883, + "desc": "Oneormoreuserswhohavepermissionstotheidentityfilesthatneed tobebackedupaspartoftheDRpackagedonotexistonthesystem.", + "first_action": "Eithermapthenon-existinguserstotheappropriateusersonthehostorskip", + "full_action": "Performthefollowingasappropriate:\n■ Eithermapthenon-existinguserstotheappropriateusersonthehostorskip\nthemwhileretrying.\n■ IfyouinstallNetBackupinadisasterrecoverymode,setthe DR_PKG_MAPUSER\nenvironmentvariablewiththemapping.\n■ Usethe -mapuseroptiontoprovidethemappingorskippingtheACLsofuser.\nRefertotheNetBackupCommandsReferenceGuideformoredetails.\nIftheissuepersists,visitsupport.veritas.com.TheCohesityTechnicalSupportsite\noffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "2887": { + "code": 2887, + "desc": "ImportofVMtovAppfailed.", + "first_action": "EnsurethatthemaximumnumberofVMshasnotbeenexceeded.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatthemaximumnumberofVMshasnotbeenexceeded.\n■ Ensurethatthereisenoughallocatedstorage." + }, + "2888": { + "code": 2888, + "desc": "VMhasbeenleftatvCenterafterimportfailure.", + "first_action": "TheVMneedstobedeletedorimportedmanually.", + "full_action": "Performthefollowingasappropriate:\n■ TheVMneedstobedeletedorimportedmanually.\n■ EnsurethatthemaximumnumberofVMshasnotbeenexceeded.\n■ Ensurethatthereisenoughallocatedstorage.\n■ NetBackupcanautomaticallydeleteaVMonimportfailure.Toenablethis\noption,set DELETE_VM_ON_IMPORT_FAILURE = 1inthe bp.conffileorinthe\nregistryonthemasterserver." + }, + "2889": { + "code": 2889, + "desc": "Kubernetespre-restoreoperationfailed.", + "first_action": "CheckifthedatamoverimageisproperlysetinthedatamoverConfigMapand", + "full_action": "Performthefollowingasappropriate:\n■ CheckifthedatamoverimageisproperlysetinthedatamoverConfigMapand\ntheuserhaveaccesstopulltheimagefromtherepository.\n■ EnsurethatthestorageclasseshavetherequiredNetBackuplabels.\n■ Ensurethatthereareenoughresourcesontheclusterforspawningpods.\n■ CheckNetBackupKubernetesoperatorlogstoknowmoredetailsaboutthe\nerror." + }, + "2890": { + "code": 2890, + "desc": "Kubernetesrestoredataoperationfailed.", + "first_action": "Ensurethatthedatamoverisrunningproperly.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthedatamoverisrunningproperly.\n■ Ensurethatthemediaserverisreachablefromthedatamoverpod.\n■ EnsurethatthehostaliasesarepresentinthedatamoverConfigMapifshort\nnamesareinuse.\n■ Ensurethatthe backupservercertisconfiguredinacorrectmanneronthe\nKubernetesoperatorcluster." + }, + "2891": { + "code": 2891, + "desc": "Kubernetespost-restoreoperationfailed.", + "first_action": "TorestoreaPVCtotheoriginalnamespace,ensurethatthePVCisnotpresent", + "full_action": "Performthefollowingasappropriate:\n■ TorestoreaPVCtotheoriginalnamespace,ensurethatthePVCisnotpresent\nintheoriginalnamespacebeforeyoustartarestoreoperation.\n■ ReviewtheNetBackupKubernetesoperatorlogstogetmoredetailsaboutthe\nerror." + }, + "2892": { + "code": 2892, + "desc": "Kubernetesrestorefrombackupoperationfailed.", + "first_action": "EnsurethatthenamespacehastheNetBackupsupportedresources.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatthenamespacehastheNetBackupsupportedresources.\n■ CheckKubernetesoperatorlogsformoredetailsabouttheerror." + }, + "2893": { + "code": 2893, + "desc": "NetBackupFIPSmodeisenabledandthespecifieddisasterrecovery packagewascreatedonahostwhereFIPSmodewasdisabled.", + "first_action": "Ifyouimportadisasterrecoverypackagefromasystem", + "full_action": "Ifyouimportadisasterrecoverypackagefromasystem\nwhereFIPSwasdisabled,thendisableFIPSonthecurrentNetBackupsystem.\nThenyoucantrytoimportthedisasterrecoverypackage.\nFormoreinformationaboutdisablingFIPSinNetBackup,refertotheNetBackup\nSecurityandEncryptionGuide." + }, + "2894": { + "code": 2894, + "desc": "Failedtocreatetheinstantaccessmountforcloudbackupimage.", + "first_action": "Reducethenumberofinstantaccessmountsandretry", + "full_action": "Reducethenumberofinstantaccessmountsandretry\ntheoperation." + }, + "2897": { + "code": 2897, + "desc": "Instantaccessmountpointalreadyexists.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting bprdlogsonthemasterserver." + }, + "3000": { + "code": 3000, + "desc": "Tousethe Allow dynamic multi-streamingoption,the VSOFIMshould beselectedinsnapshotoptions.", + "first_action": "Updatethepolicyconfigurationtoselectthe VSOas", + "full_action": "Updatethepolicyconfigurationtoselectthe VSOas\nsnapshotmethod." + }, + "3002": { + "code": 3002, + "desc": "Clienttimed-outwaitingforfilesystemcrawlertopopulatethefilelist inthesharedmemory.", + "first_action": "Ensurenetworkconnectivitybetweenthebackuphost", + "full_action": "Ensurenetworkconnectivitybetweenthebackuphost\nandvolumeisconsistent.Resumeorrestartthepolicybackup." + }, + "3003": { + "code": 3003, + "desc": "Thefilesystemcrawlerprocesstimed-outwaitingforstreamstoattach withsharedmemory. 524NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethatnetworkconnectivityofthebackuphostis", + "full_action": "Ensurethatnetworkconnectivityofthebackuphostis\nconsistent." + }, + "3004": { + "code": 3004, + "desc": "Theoff-hostbackupforthe NAS-Data-Protectionpolicywasnotselected.", + "first_action": "Configurethepolicytoenabletheoff-hostbackupand", + "full_action": "Configurethepolicytoenabletheoff-hostbackupand\nselectabackuphostpool." + }, + "3005": { + "code": 3005, + "desc": "Instant Recovery snapshotonlyoptionisnotsupportedifthecheckpoint optionisselected.", + "first_action": "Changethepolicytypeto Storage Lifecycle Policies.", + "full_action": "Changethepolicytypeto Storage Lifecycle Policies." + }, + "3006": { + "code": 3006, + "desc": "For NAS-Data-Protectionpolicy,thepolicystoragemustbe Storage Lifecycle Policiesorselectthe Override policy storage selectionoptionwhile schedulesareconfigured.", + "first_action": "Changethepolicytypeto Storage Lifecycle Policies.", + "full_action": "Changethepolicytypeto Storage Lifecycle Policies." + }, + "3007": { + "code": 3007, + "desc": "For NAS-Data-Protectionpolicy,thedestinationclientcannotbeused torestore.", + "first_action": "SelectasourceclientasaNASarrayheadanddestination", + "full_action": "SelectasourceclientasaNASarrayheadanddestination\nclientasbackuphosttomountthevolumeortheshare." + }, + "3008": { + "code": 3008, + "desc": "Failedtogetrequiredvaluefrom MediaDescription.", + "first_action": "Ensurethatconnectivitytomasterserverisconsistentto", + "full_action": "Ensurethatconnectivitytomasterserverisconsistentto\navoidpartialretrievalofimagedata." + }, + "3009": { + "code": 3009, + "desc": "For NAS-Data-Protectionpolicy,thevalueofthe Maximum jobs per policyattributemustbegreaterthanthe Maximum number of streams per volume attribute", + "first_action": "Updatethevaluesof Maximum jobs per policyinthe", + "full_action": "Updatethevaluesof Maximum jobs per policyinthe\nhostpropertiestoaccommodateselectedstreams." + }, + "3010": { + "code": 3010, + "desc": "For NAS-Data-Protectionpolicy,theoff-hostbackupandusebackup hostpooloptionsmustbeselected.", + "first_action": "Configurethepolicytoenableoff-hostbackupandthen", + "full_action": "Configurethepolicytoenableoff-hostbackupandthen\nselectthebackuphostpool." + }, + "3011": { + "code": 3011, + "desc": "For NAS-Data-Protectionpolicy,abackuphostpoolnamemustbe configuredinthepolicy.", + "first_action": "Configurethe NAS-Data-Protectionpolicytoenable", + "full_action": "Configurethe NAS-Data-Protectionpolicytoenable\noff-hostbackupandselectthebackuphostpool." + }, + "3012": { + "code": 3012, + "desc": "Failedtogetlocalhostname.", + "first_action": "EnsureallNetBackupservicesareupandrunningonthe", + "full_action": "EnsureallNetBackupservicesareupandrunningonthe\nbackuphost." + }, + "3013": { + "code": 3013, + "desc": "The Snapshot onlySLPisnotsupportedforthe NAS-Data-Protection policy.", + "first_action": "Configurethe Backup From SnapshottoexistingSLP", + "full_action": "Configurethe Backup From SnapshottoexistingSLP\nasasecondoperation." + }, + "3014": { + "code": 3014, + "desc": "Failedtogeneratevendorchangetrackinginformation.", + "first_action": "Retrytheoperation.Iftheissuepersists,reviewthe", + "full_action": "Retrytheoperation.Iftheissuepersists,reviewthe\nflexsnaplogs." + }, + "3016": { + "code": 3016, + "desc": "Failedtofetchthevendorchangetrackingtaskdetails.", + "first_action": "EnsurethattheSnapshotManagerservicesareupand", + "full_action": "EnsurethattheSnapshotManagerservicesareupand\nrunning." + }, + "3017": { + "code": 3017, + "desc": "Failedtogetsnapshot diff.", + "first_action": "Retrytheoperation.Iftheissuepersists,refertoflexsnap", + "full_action": "Retrytheoperation.Iftheissuepersists,refertoflexsnap\nlogs." + }, + "3018": { + "code": 3018, + "desc": "Snapshotdoesnotsupport diffcapability.", + "first_action": "Clearthe Enable vendor change tracking for", + "full_action": "Clearthe Enable vendor change tracking for\nincremental backupscheckboxinthepolicyconfiguration." + }, + "3019": { + "code": 3019, + "desc": "BasesnapshotIDisunknowntoget diff.", + "first_action": "Updatethepolicyscheduletocreatefullbackupfirstandthencreatean", + "full_action": "Performthefollowing,asappropriate:\n■ Updatethepolicyscheduletocreatefullbackupfirstandthencreatean\nincrementalbackup.\n■ WhenanewNASvolumeisaddedordiscoveredintheNAS-Data-Protection\npolicy,performabackupusingthefullschedule.\n■ Adjustthesnapshotcopyretentionsettingtoensurethatthesnapshotisavailable\nwhenanincrementalbackupstarts." + }, + "3021": { + "code": 3021, + "desc": "Failedtogetallsnapshot diffs.", + "first_action": "Retrytheoperation.Iftheissuepersists,refertoflexsnap", + "full_action": "Retrytheoperation.Iftheissuepersists,refertoflexsnap\nlogs." + }, + "3022": { + "code": 3022, + "desc": "Failedtoparsetheresponseofthecreatevendorchangetracking information.", + "first_action": "RefertheNetBackupCompatibilityListtoverifythatthe", + "full_action": "RefertheNetBackupCompatibilityListtoverifythatthe\ninstalledversionofSnapshotManagerissupported." + }, + "3023": { + "code": 3023, + "desc": "Failedtoparsetheresponseofthe get vendor changetracking information. 529NetBackupstatuscodes NetBackup status codes", + "first_action": "RefertheNetBackupCompatibilityListtoverifythatthe", + "full_action": "RefertheNetBackupCompatibilityListtoverifythatthe\ninstalledversionofSnapshotManagerissupported." + }, + "3024": { + "code": 3024, + "desc": "Failedtoparsetheresponseof get all snapshot diffs.", + "first_action": "RefertheNetBackupCompatibilityListtoverifythatthe", + "full_action": "RefertheNetBackupCompatibilityListtoverifythatthe\ninstalledversionofSnapshotManagerissupported." + }, + "3025": { + "code": 3025, + "desc": "Failedtofindtheexisting diffforgivensnapshots.", + "first_action": "Updatethepolicyscheduletocreateafullbackupfirst.", + "full_action": "Updatethepolicyscheduletocreateafullbackupfirst." + }, + "3026": { + "code": 3026, + "desc": "Forthe NAS-Data-Protectionpolicy,thesnapshotmethodargument max_snapshotsisnotsupported.", + "first_action": "Configurethesnapshotargumentsandaddthe", + "full_action": "Configurethesnapshotargumentsandaddthe\nconfigurationsagaintothepolicy." + }, + "3027": { + "code": 3027, + "desc": "Forthe NAS-Data-Protectionpolicy,the Maximum snapshot limit retentionoptionisnotsupportedinSLP.", + "first_action": "Configuretime-basedretentionorexpireaftercopy", + "full_action": "Configuretime-basedretentionorexpireaftercopy\nretentionintheSLP." + }, + "3028": { + "code": 3028, + "desc": "Forthe NAS-Data-Protectionpolicy,ifthe Enable vendor change tracking for incremental backupoptionisenabled,the Expire after copyoption retentionisnotsupported.", + "first_action": "UpdatetheSLPtosettime-basedretention.", + "full_action": "UpdatetheSLPtosettime-basedretention." + }, + "3030": { + "code": 3030, + "desc": "Failedtocreateacheckpointdirectoryfordynamicdatastreambackups.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3031": { + "code": 3031, + "desc": "Failedtocreateacheckpointfileforsavingthesharedmemorystate.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3032": { + "code": 3032, + "desc": "Failedtosavesharedmemorystateincheckpointfile.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3033": { + "code": 3033, + "desc": "Failedtorenametemporarycheckpointfile.Resumeoperationforcurrent jobmightnotbeabletousecheckpointinformation.", + "first_action": "Ensurethatconnectivitytobackuphostisconsistentand", + "full_action": "Ensurethatconnectivitytobackuphostisconsistentand\nNetBackupservicesareupandrunning." + }, + "3034": { + "code": 3034, + "desc": "Failedtoaccesscheckpointdirectory.Resumeoperationforthecurrent jobcommencesfromthestart.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3035": { + "code": 3035, + "desc": "Failedtoreaddatafromcheckpointfile.Resumeoperationforthecurrent jobcommencesfromthestart.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3036": { + "code": 3036, + "desc": "Failedtofetchthecheckpointfileforreadingthesharedmemorystate frommasterserver.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3037": { + "code": 3037, + "desc": "Failedtopushcheckpointfiletostoresharedmemorystatefiletomaster server.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3041": { + "code": 3041, + "desc": "Failedtogetsharedmemoryidentifier.", + "first_action": "Ensurethatenoughmemoryisavailabletocreateashared", + "full_action": "Ensurethatenoughmemoryisavailabletocreateashared\nmemoryonthebackuphost." + }, + "3042": { + "code": 3042, + "desc": "Failedtoattachwithsharedmemoryidentifier.", + "first_action": "Retrythebackupoperation.", + "full_action": "Retrythebackupoperation." + }, + "3043": { + "code": 3043, + "desc": "Failedtocreatesharedmemoryconfigurationdirectoryfordynamicdata streambackups.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3044": { + "code": 3044, + "desc": "Failedtoopensharedmemoryconfigurationfile.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3045": { + "code": 3045, + "desc": "Failedtosavesharedmemoryinformationinconfigurationfile.", + "first_action": "Ensurethatconnectivitytothebackuphostisconsistent", + "full_action": "Ensurethatconnectivitytothebackuphostisconsistent\nandNetBackupservicesareupandrunning." + }, + "3047": { + "code": 3047, + "desc": "ForNAS-Data-Protectionpolicy,storageunitdisktypeshouldbe AdvancedDiskorPureDisk.", + "first_action": "Ensurethatthedestinationstorageinstoragelifecycle", + "full_action": "Ensurethatthedestinationstorageinstoragelifecycle\npolicyisAdvancedDisk,PureDisk,orastorageunitgroupofthesedisktypes." + }, + "3049": { + "code": 3049, + "desc": "VendorchangetrackingenabledbackupsarenotsupportedforNetApp storagearray.", + "first_action": "EnsuretheVendorChangeTracking(VCT)checkboxisclearedinthepolicyor", + "full_action": "Performthefollowingasappropriate:\nEnsuretheVendorChangeTracking(VCT)checkboxisclearedinthepolicyor\nthatthebackupfromsnapshotoperationisremovedfromSLPwhenyouperform\nabackupofNetApparrayvolume." + }, + "3050": { + "code": 3050, + "desc": "Thevendorchangetrackingenabledindexfromasnapshotjobhas failedtosynthesizethecatalog.", + "first_action": "DisableVCTinthepolicyandruntheindexfromsnapshotjobwithfullschedule.", + "full_action": "Performthefollowingasappropriate:\nDisableVCTinthepolicyandruntheindexfromsnapshotjobwithfullschedule." + }, + "3052": { + "code": 3052, + "desc": "UnabletoretrievetheNetBackupversionforthehost.", + "first_action": "Ensurethatyouhaveselectedthecorrectdestination", + "full_action": "Ensurethatyouhaveselectedthecorrectdestination\nserverandtheprimaryserverservicesareupandrunning." + }, + "3053": { + "code": 3053, + "desc": "ThemounthostmustbeatNetBackupversion10.5orgreatertosupport ParallelRestoreusingSnapshotCopy.", + "first_action": "Useasinglestreamtorestorethedatafromthesnapshotorthereplicacopy.", + "full_action": "Performthefollowingasappropriate:\n■ Useasinglestreamtorestorethedatafromthesnapshotorthereplicacopy.\n■ Toperformarestorewithparallelstreams,upgradetheexistingmounthostto\nNetBackupversion10.5orhigher.Yourmounthostisthebackuphostthatyou\nusetoperformthesnapshotoperation." + }, + "3054": { + "code": 3054, + "desc": "ThedestinationclientmustbeatNetBackupversion10.5orgreaterto supportParallelRestoreusingSnapshotCopy.", + "first_action": "Useasinglestreamtorestorethedatafromthesnapshotorthereplicacopy.", + "full_action": "Performthefollowingasappropriate:\n■ Useasinglestreamtorestorethedatafromthesnapshotorthereplicacopy.\n■ Toperformarestorewithparallelstreams,upgradetheexistingdestination\nclienttoNetBackupversion10.5orhigher." + }, + "3200": { + "code": 3200, + "desc": "Afilewasskippedbecauseitwasintheprocessofbeingbackedup.", + "first_action": "Ensurethatthebackupfileisnotinuseandisreadyfor", + "full_action": "Ensurethatthebackupfileisnotinuseandisreadyfor\nbackup.Also,youcanverifythatthefileisintheprocessofbeingbackedup." + }, + "3201": { + "code": 3201, + "desc": "Cassandraversionisnotsupported.", + "first_action": "VerifyifNetBackupsupportstheinstalledCassandra", + "full_action": "VerifyifNetBackupsupportstheinstalledCassandra\nversionbyreviewingthefollowing:\nNetBackupCompatibilityListforallVersions" + }, + "3202": { + "code": 3202, + "desc": "TheOSplatformversionisnotsupported.", + "first_action": "VerifyifNetBackupsupportstheOSplatformversionsfor", + "full_action": "VerifyifNetBackupsupportstheOSplatformversionsfor\ntheCassandraclustersbyreviewingthefollowing:\nNetBackupCompatibilityListforallVersions" + }, + "3203": { + "code": 3203, + "desc": "TheCBRnodehashinthe tpconfigcommandandCassandra configurationdoesnotmatch.", + "first_action": "VerifythattheCBRnodehashinboththeCassandra", + "full_action": "VerifythattheCBRnodehashinboththeCassandra\nconfigurationfileandthe tpconfigcommandmatch." + }, + "3204": { + "code": 3204, + "desc": "DataStagingServernodeparametersarenotspecified.", + "first_action": "VerifythattheDataStagingServernodeentriesare", + "full_action": "VerifythattheDataStagingServernodeentriesare\navailableintheCassandraconfigurationfile." + }, + "3205": { + "code": 3205, + "desc": "The usernameoftheDataStagingServernodeisnotspecifiedforthe SecureShellconnection.", + "first_action": "Verifythatthe usernameoftheDataStagingServernode", + "full_action": "Verifythatthe usernameoftheDataStagingServernode\nisspecifiedinthe tpconfigcommand." + }, + "3206": { + "code": 3206, + "desc": "DataStagingServernode passwordisnotspecifiedfortheSecureShell connection.", + "first_action": "Verifyifthe passwordoftheDataStagingServernodeis", + "full_action": "Verifyifthe passwordoftheDataStagingServernodeis\nspecifiedinthe tpconfigcommand." + }, + "3207": { + "code": 3207, + "desc": "DatafolderisnotspecifiedintheconfigurationforDataStagingServer node. 538NetBackupstatuscodes NetBackup status codes", + "first_action": "EnsurethattheCassandraDatafolderisspecifiedinthe", + "full_action": "EnsurethattheCassandraDatafolderisspecifiedinthe\nCassandraconfigurationfilefortheDataStagingServernode." + }, + "3208": { + "code": 3208, + "desc": "DataStagingServernode keyhashesarenotspecified.", + "first_action": "VerifythattheDataStagingServernode keyhashesare", + "full_action": "VerifythattheDataStagingServernode keyhashesare\nspecifiedintheCassandraconfigurationfile." + }, + "3209": { + "code": 3209, + "desc": "The usernameofDataStagingServerCassandraclusterisnotspecified.", + "first_action": "Verifythatthe usernameoftheDataStagingServer", + "full_action": "Verifythatthe usernameoftheDataStagingServer\nCassandraclusterisspecifiedinthe tpconfigcommand." + }, + "3210": { + "code": 3210, + "desc": "DataStagingServer passwordfortheCassandraclusterisnotspecified.", + "first_action": "Verifythatthe passwordoftheDataStagingServerfor", + "full_action": "Verifythatthe passwordoftheDataStagingServerfor\ntheCassandraclusterismentionedin tpconfigcommand." + }, + "3211": { + "code": 3211, + "desc": "CassandraclusternameofDataStagingServernodeisnotspecified.", + "first_action": "VerifythattheCassandraclusternameoftheDataStaging", + "full_action": "VerifythattheCassandraclusternameoftheDataStaging\nServernodeisspecifiedinthe tpconfigcommand." + }, + "3212": { + "code": 3212, + "desc": "Snapshotnameisnotspecified.", + "first_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler", + "full_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler\nlogformoredetails." + }, + "3213": { + "code": 3213, + "desc": "Backuptypeisnotspecified.", + "first_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler", + "full_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler\nlogformoredetails." + }, + "3214": { + "code": 3214, + "desc": "Backupfilenameisnotspecified.", + "first_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler", + "full_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler\nlogformoredetails." + }, + "3215": { + "code": 3215, + "desc": "ControllerIDisnotspecified.", + "first_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler", + "full_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler\nlogformoredetails." + }, + "3216": { + "code": 3216, + "desc": "ControllerIDofthe claimcommanddidnotmatchwithcontrollerIDof the upload donecommand.", + "first_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler", + "full_action": "Reviewthe nbaapidiscvlogorthe nbaapireq_handler\nlogformoredetails." + }, + "3217": { + "code": 3217, + "desc": "CBRnodeisnotspecifiedinconfigurationsettings.", + "first_action": "VerifythattheCBRnodeisspecifiedintheCassandra", + "full_action": "VerifythattheCBRnodeisspecifiedintheCassandra\nconfigurationfile." + }, + "3218": { + "code": 3218, + "desc": "Failedtocreatethedirectory.", + "first_action": "VerifyallnodesinboththeDatastagingserverCassandra", + "full_action": "VerifyallnodesinboththeDatastagingserverCassandra\nclusterandProductionCassandraclusterarereachable.Also,verifythattheuser\nhasthecorrectaccesspermissionstocreatethedirectoriesthatarespecifiedin\ntheCassandraconfigurationfile.\nReviewthe nbaapidiscvlogorthe nbaapireq_handlerlogformoredetails." + }, + "3219": { + "code": 3219, + "desc": "Erroroccurredwhenthefilewascopied.", + "first_action": "Verifythattheuserhasproperaccesspermissionsfor", + "full_action": "Verifythattheuserhasproperaccesspermissionsfor\nboththefileandthedestinationpath.Reviewthe nbaapidiscvlogor\nnbaapireq_handlerlogformoredetails." + }, + "3220": { + "code": 3220, + "desc": "Failedtodeletethedatadirectory.", + "first_action": "Verifyiftheuserhascorrectaccesspermissionstodelete", + "full_action": "Verifyiftheuserhascorrectaccesspermissionstodelete\nthedatadirectory.Reviewthenbaapidiscvlogornbaapireq_handlerlogformore\ndetails." + }, + "3221": { + "code": 3221, + "desc": "ProductionCassandraclusterpasswordisnotspecifiedinthecommand.", + "first_action": "VerifythattheProductionCassandraclusterpasswordis", + "full_action": "VerifythattheProductionCassandraclusterpasswordis\nspecifiedinthe tpconfigcommand." + }, + "3222": { + "code": 3222, + "desc": "ProductionCassandracluster usernameisnotspecifiedinthecommand. 542NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifyiftheProductionCassandracluster usernameis", + "full_action": "VerifyiftheProductionCassandracluster usernameis\nspecifiedinthe tpconfigcommand." + }, + "3223": { + "code": 3223, + "desc": "Securitymodeisnotspecified.", + "first_action": "VerifythatavalidSecuritymodeisspecifiedinthe", + "full_action": "VerifythatavalidSecuritymodeisspecifiedinthe\nCassandraconfigurationfile." + }, + "3224": { + "code": 3224, + "desc": "Unabletoopentheprogressfiletoread.", + "first_action": "Verifythattheuseraccesspermissionsarecorrectfor", + "full_action": "Verifythattheuseraccesspermissionsarecorrectfor\ntheprogressfile.Refertothe nbaapidiscvlogorthe nbaapireq_handlerlogfor\nmoredetails." + }, + "3225": { + "code": 3225, + "desc": "Nodatawasfoundtocopy.", + "first_action": "VerifythatavalidpathisspecifiedfortheDataStaging", + "full_action": "VerifythatavalidpathisspecifiedfortheDataStaging\nServerintheCassandraconfigurationfile." + }, + "3232": { + "code": 3232, + "desc": "DatadirectorystorageofDataStagingServerdoesnothaveenough storage.", + "first_action": "VerifythatthedatadirectoryoftheDataStagingServerhasenoughstorage", + "full_action": "Performthefollowingasappropriate:\n■ VerifythatthedatadirectoryoftheDataStagingServerhasenoughstorage\nspaceanddoesnotcontainanycontentsofpreviousjobs.\n■ VerifythattheCassandradatadirectoryoftheDataStagingServerdoesnot\ncontaincontentsofpreviousjobs.\n■ Ensurethatthe ScriptHomedirectoryoftheDataStagingServerhasenough\nstoragespacetoperformtherestoreoperation.\n■ Verifythatthe ScriptHomedirectory,whichisspecifiedintheCassandra\nconfigurationfile,ispresentonDataStagingServer.Ifthefileisnotpresent,\ncreatethe ScriptHomedirectoryonDataStagingServerandretrytherestore\noperation." + }, + "3234": { + "code": 3234, + "desc": "Parseerror.", + "first_action": "Verifythatalltheparametersandattributesthatare", + "full_action": "Verifythatalltheparametersandattributesthatare\nmentionedin cassandra.confarecorrect." + }, + "3235": { + "code": 3235, + "desc": "Downnode’sthresholdvalueexceedspermissiblelimit.", + "first_action": "Turnuptheproductionnodesorincreasethedownnodes", + "full_action": "Turnuptheproductionnodesorincreasethedownnodes\nthresholdvaluetomatchthepercentageofnodesthataredown." + }, + "3236": { + "code": 3236, + "desc": "JSONformatisnotvalid.", + "first_action": "Verifythatalltheparametersandattributesthatarecontainedinthe", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatalltheparametersandattributesthatarecontainedinthe\ncassandra.conffilearecorrect.\n■ Verifythatthe cassandra.conffileformatisinavalidJSONformat." + }, + "3245": { + "code": 3245, + "desc": "FailedtogetProductionCassandraclusterIPaddresses.", + "first_action": "Fortheprovidedclustername,verifythattheclusternodes", + "full_action": "Fortheprovidedclustername,verifythattheclusternodes\nareupandrunning." + }, + "3246": { + "code": 3246, + "desc": "AnexceptionhasoccurredduringProductionCassandracluster validation.", + "first_action": "Fortheprovidedclustername,verifythattheclusternodesareupandrunning.", + "full_action": "Performthefollowingasappropriate:\n■ Fortheprovidedclustername,verifythattheclusternodesareupandrunning.\n■ VerifythatthenodesareaccessiblefromtheCBRnodes.\n■ VerifythattheproductionclusterhasasupportedCassandraversion.\n■ VerifythattheproductionclusternodesaredeployedonasupportedOSplatform." + }, + "3251": { + "code": 3251, + "desc": "ProductionCassandraclusternamedidnotmatchwiththeconfiguration settings.", + "first_action": "VerifythattheCassandraclusternamethatisinthe", + "full_action": "VerifythattheCassandraclusternamethatisinthe\ncassandra.yamlfileiscorrectontheproductionnode." + }, + "3252": { + "code": 3252, + "desc": "FailedtorunCassandraQueryLanguageShellcommand.", + "first_action": "VerifytheCassandraUsernameandPasswordthatareprovidedinthe", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordthatareprovidedinthe\napplicationconfigurationfileforthespecifiedCassandraclusterandits\nassociatedentriesarecorrect.\n■ VerifytheCassandranodestatus.Allnodesonthedatastagingserverandthe\nproductionclustershouldbeupandrunning.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3253": { + "code": 3253, + "desc": "Novalidnodeswerefoundforrestore.", + "first_action": "Verifythattheproductionclusternodeornodesareup", + "full_action": "Verifythattheproductionclusternodeornodesareup\nandrunning." + }, + "3254": { + "code": 3254, + "desc": "FailedtostartCassandraservice.", + "first_action": "VerifythattheCassandraclusternodestatusisupandinanormalstate.", + "full_action": "Performthefollowingasappropriate:\n■ VerifythattheCassandraclusternodestatusisupandinanormalstate.\n■ VerifythatthenodeUsernameorPassworddetailsinthe cassandra.yamlfile\narecorrect.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3255": { + "code": 3255, + "desc": "FailedtostopCassandraservice.", + "first_action": "VerifythattheCassandraclusternodestatusisupandinanormalstate.", + "full_action": "Performthefollowingasappropriate:\n■ VerifythattheCassandraclusternodestatusisupandinanormalstate.\n■ VerifythatthenodeUsernameorPassworddetailsinthe cassandra.yamlfile\narecorrect.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3256": { + "code": 3256, + "desc": "FailedtostartCassandraserver.", + "first_action": "VerifythatthenodesintheCassandraclusterareupand", + "full_action": "VerifythatthenodesintheCassandraclusterareupand\ninanormalstate.Also,verifythatthefirewallsettingsontheclusternodesare\ncorrect.Port7000/9042shouldbeopen." + }, + "3257": { + "code": 3257, + "desc": "FailedtostopCassandraserver.", + "first_action": "VerifythatthenodesintheCassandraclusterareupand", + "full_action": "VerifythatthenodesintheCassandraclusterareupand\ninanormalstate.Also,verifythatthefirewallsettingsontheclusternodesare\ncorrect.Port7000/9042shouldbeopen." + }, + "3258": { + "code": 3258, + "desc": "FailedtosetCassandra yamlfileonDataStagingservercluster.", + "first_action": "Verifyifthedatastagingservernodeornodesareupand", + "full_action": "Verifyifthedatastagingservernodeornodesareupand\nrunning." + }, + "3259": { + "code": 3259, + "desc": "AnexceptionhasoccurredwhileCassandraschemawasfetched.", + "first_action": "VerifythattheCassandraUsernameandPasswordontheproductioncluster", + "full_action": "Performthefollowingasappropriate:\n■ VerifythattheCassandraUsernameandPasswordontheproductioncluster\narecorrect.\n■ Verifythattheclusternodewheretheschemaresidesfromisupandrunning.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3260": { + "code": 3260, + "desc": "Unabletofetchdatabaseschema.", + "first_action": "VerifytheCassandraUsernameandPasswordontheproductionclusterare", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3261": { + "code": 3261, + "desc": "FailedtorunCassandraQueryLanguagequeryonthecluster.", + "first_action": "VerifytheCassandraUsernameandPasswordontheproductionclusterare", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3262": { + "code": 3262, + "desc": "Notableschemafound.", + "first_action": "Verifythatnocolumnfamilyortableisidentifiedaspart", + "full_action": "Verifythatnocolumnfamilyortableisidentifiedaspart\nofthe keyspace." + }, + "3263": { + "code": 3263, + "desc": "Failedtocreate keyspaces.", + "first_action": "VerifytheCassandraUsernameandPasswordontheproductionclusterare", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3264": { + "code": 3264, + "desc": "Failedtocreatetables.", + "first_action": "VerifytheCassandraUsernameandPasswordontheproductionclusterare", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3265": { + "code": 3265, + "desc": "Failedtoaltertables.", + "first_action": "VerifytheCassandraUsernameandPasswordontheproductionclusterare", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3266": { + "code": 3266, + "desc": "CassandraQueryLanguagecommandisempty.", + "first_action": "Reviewthenbaapidiscvorthenbaapireq_handlerlogs", + "full_action": "Reviewthenbaapidiscvorthenbaapireq_handlerlogs\nformoredetailaboutthefailure." + }, + "3267": { + "code": 3267, + "desc": "Failedtodrop keyspaces. 552NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifytheCassandraUsernameandPasswordontheproductionclusterare", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3268": { + "code": 3268, + "desc": "UnabletofetchthedatacenterfromtheCassandracluster.", + "first_action": "Verifythatthecorrectdatacenterentryisinthe cassandra.confinthe", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthecorrectdatacenterentryisinthe cassandra.confinthe\nproductioncluster.\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3269": { + "code": 3269, + "desc": "Anexceptionhasoccurredwhenanattemptwasmadetofetchthe datacenter.", + "first_action": "ReviewtheDetailedstatusintheActivitymonitor.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheDetailedstatusintheActivitymonitor.\n■ Reviewthe nbaapidiscvlogorthe nbaapireq_handlerlogformoredetail." + }, + "3270": { + "code": 3270, + "desc": "Unabletofetchthedatacenterforanode.", + "first_action": "Verifythatthedatacentersettingsintheapplication", + "full_action": "Verifythatthedatacentersettingsintheapplication\nconfigurationfileforthespecifiedCassandraclusteranditsassociatedentriesare\ncorrect.Also,verifythatthefirewallsettingsontheclusternodesarecorrectbecause\nport7000/9042shouldbeopen." + }, + "3271": { + "code": 3271, + "desc": "FailedtosetupbackupCassandracluster.", + "first_action": "VerifytheCassandraUsernameandPasswordontheproductionclusterare", + "full_action": "Performthefollowingasappropriate:\n■ VerifytheCassandraUsernameandPasswordontheproductionclusterare\ncorrect.\n■ VerifythatthenodestatusofCassandraclusterisupandinanormalstate.\n■ Verifythatthefirewallsettingsontheclusternodesarecorrect.Port7000/9042\nshouldbeopen." + }, + "3272": { + "code": 3272, + "desc": "No keyspacefoundforCassandraclusterbackup.", + "first_action": "Use cqlshtoaccesstheproductionnodeandverifythat", + "full_action": "Use cqlshtoaccesstheproductionnodeandverifythat\nonenon-empty keyspaceispresentinthecluster." + }, + "3273": { + "code": 3273, + "desc": "Jobcleanuptime-outisnotvalid.", + "first_action": "Aninteger", + "full_action": "Verifythatthevalueofthe jobCleanupTimeoutSecin\ncassandra.conffileis:\n■ Aninteger\n■ Greaterthanzero" + }, + "3274": { + "code": 3274, + "desc": "Failedtopreparebackup.", + "first_action": "ReviewtheDetailedstatusintheActivityMonitor.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheDetailedstatusintheActivityMonitor.\n■ Reviewthe nbaapidiscvlogorthe nbaapireq_handlerlogformoredetail." + }, + "3275": { + "code": 3275, + "desc": "BigDatabackupimagegroupvalidationhasfailedasthespecifiedimage selectionconsistsoffullbackupimagesfrommultipleimagegroups.", + "first_action": "Verifythattheimagegroupthatisprovidedinthebprestorecommandiscorrect.", + "full_action": "Performthefollowingasappropriate:\n■ Verifythattheimagegroupthatisprovidedinthebprestorecommandiscorrect.\n■ Verifythatthestartandtheendtimethatisprovidedinthebprestorecommand\niscorrect." + }, + "3276": { + "code": 3276, + "desc": "BigDatabackupimagegroupvalidationhasfailedasthespecifiedimage selectiondoesnotcontainallbackupimagesfromtheimagegroup. 556NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythatanimagegroupisprovidedtothe bprestorecommandandverify", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatanimagegroupisprovidedtothe bprestorecommandandverify\nthatitisthecorrectimagegroup.\n■ Reviewthestartandtheendtimethatthe bprestorecommandreturnsand\nverifythattheyarecorrect." + }, + "3277": { + "code": 3277, + "desc": "Failedtodeletestaledatabaseschema.", + "first_action": "ClearthecontentsinthedatadirectoryoftheDSSnodes", + "full_action": "ClearthecontentsinthedatadirectoryoftheDSSnodes\nandtrytorunthejobagain." + }, + "3280": { + "code": 3280, + "desc": "DataStagingServernodesdonothaveenoughspace.", + "first_action": "VerifythattheDataStagingServernodehassufficient", + "full_action": "VerifythattheDataStagingServernodehassufficient\nspace." + }, + "3281": { + "code": 3281, + "desc": "FailedtodisassembletheDataStagingServercluster.", + "first_action": "1. StoptheCassandraserviceonallDSSnodes.", + "full_action": "Performthefollowingprocedure:\n1. StoptheCassandraserviceonallDSSnodes.\n2. ChangetheseednodeIPaddressintheCassandrayamlfileofallDSSnodes\ntotheirrespectiveIPaddresses.\n3. StarttheCassandraserviceonallDSSnodes.\n4. Retrythejob." + }, + "3282": { + "code": 3282, + "desc": "Failedtogetthebackupstatus.", + "first_action": "ReviewtheDetailedstatusintheActivityMonitor.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheDetailedstatusintheActivityMonitor.\n■ Reviewthe nbaapireq_handlerlogsformoredetails." + }, + "3283": { + "code": 3283, + "desc": "Failedtosettheincrementalbackupflag.", + "first_action": "VerifythattheCassandra yamlpaththatisspecifiedin", + "full_action": "VerifythattheCassandra yamlpaththatisspecifiedin\ntheCassandraconfigurationfileisvalidandhasproperpermissions.\nReviewthe nbaapireq_handlerlogsformoredetails." + }, + "3284": { + "code": 3284, + "desc": "Failedtoflushthe nodetoolbuffer. 558NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythatthe nodetoolworksproperly.", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthe nodetoolworksproperly.\n■ VerifyifCassandraservicesareactiveand CQLSHisrunning.\n■ Checkifthe incremental_backupparameterintheCassandra yamlfileisset\ntotrue.\n■ Check nbaapireq_handlerlogsformoredetails." + }, + "3286": { + "code": 3286, + "desc": "Anerrorhasoccurredduring Backup Prepareduetoinvalidinput.", + "first_action": "VerifytheconfigurationintheCassandraconfiguration", + "full_action": "VerifytheconfigurationintheCassandraconfiguration\nfileforthespecifiedCassandraclusteranditsassociatedentriesarecorrect." + }, + "3287": { + "code": 3287, + "desc": "The keyspaceorthe column familyalreadyexistsontheProduction Cassandracluster.", + "first_action": "Verifyiftheoverwriteparameterissetto trueinthe", + "full_action": "Verifyiftheoverwriteparameterissetto trueinthe\nrenamedfile.Ifitissettofalse,thenmakesurethatyouhavedeletedthekeyspace\nandor column familybeforetherestorejob." + }, + "3288": { + "code": 3288, + "desc": "MinimumRAMrequiredisnotspecifiedfortheDataStagingServer cluster.", + "first_action": "Verifythatthe dssMinRamparameterismentionedinthe", + "full_action": "Verifythatthe dssMinRamparameterismentionedinthe\nCassandraconfigurationfile." + }, + "3289": { + "code": 3289, + "desc": "Minimum StorageperbackupnodeisnotspecifiedfortheDataStaging Servercluster.", + "first_action": "VerifythatthedssMinStoragePerBkupNodeparameteris", + "full_action": "VerifythatthedssMinStoragePerBkupNodeparameteris\nmentionedintheCassandraconfigurationfile." + }, + "3290": { + "code": 3290, + "desc": "Cassandra yamlfilepathisnotspecifiedfortheDataStagingServer cluster.", + "first_action": "VerifythattheCassandra yamlpathisspecifiedinthe", + "full_action": "VerifythattheCassandra yamlpathisspecifiedinthe\nCassandraconfigurationfileandthatthefilepathiscorrect." + }, + "3291": { + "code": 3291, + "desc": "The concurrent_compactorsparameterisnotspecifiedfortheData StagingServercluster.", + "first_action": "Verifythatthe concurrent_compactorsparameteris", + "full_action": "Verifythatthe concurrent_compactorsparameteris\nspecifiedanditmustbenon-emptyintheCassandraconfigurationfile." + }, + "3292": { + "code": 3292, + "desc": "Memorysizeofthe sstableloaderMemsizeparameterisnotspecified fortheDataStagingServercluster.", + "first_action": "Verifythatthe sstableloaderMemsizeparameteris", + "full_action": "Verifythatthe sstableloaderMemsizeparameteris\nspecifiedanditmustbenon-emptyintheCassandraconfigurationfile." + }, + "3293": { + "code": 3293, + "desc": "ConcurrenttransfersparameterisnotspecifiedforDataStagingServer cluster.", + "first_action": "Verifythattheconcurrenttransfersparameterisspecified", + "full_action": "Verifythattheconcurrenttransfersparameterisspecified\nanditmustbenon-emptyintheCassandraconfigurationfile." + }, + "3294": { + "code": 3294, + "desc": "ScripthomeisnotspecifiedfortheDataStagingServercluster.", + "first_action": "Verifyifavalidscripthomepathisspecifiedinthe", + "full_action": "Verifyifavalidscripthomepathisspecifiedinthe\nCassandraconfigurationfile." + }, + "3295": { + "code": 3295, + "desc": "AworkingdirectorypathisnotspecifiedfortheCassandrabackupand restorenode.", + "first_action": "Verifyifaworkingdirectorypathisspecifiedinthe", + "full_action": "Verifyifaworkingdirectorypathisspecifiedinthe\nCassandraconfigurationfile." + }, + "3296": { + "code": 3296, + "desc": "The dssDistpathisnotspecifiedfortheDataStagingServercluster.", + "first_action": "Verifythatavalid dssDistpathisspecifiedinthe", + "full_action": "Verifythatavalid dssDistpathisspecifiedinthe\nCassandraconfigurationfile." + }, + "3297": { + "code": 3297, + "desc": "The cphparameterisnotspecifiedfortheDataStagingServercluster.", + "first_action": "Verifythatthe cphparameterismentionedinthe", + "full_action": "Verifythatthe cphparameterismentionedinthe\nCassandraconfigurationfile." + }, + "3298": { + "code": 3298, + "desc": "Backuphasfailed.", + "first_action": "ReviewtheDetailedstatusintheActivityMonitor.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheDetailedstatusintheActivityMonitor.\n■ Reviewthe nbaapidiscvor nbaapireq_handlerlogsformoredetail." + }, + "3299": { + "code": 3299, + "desc": "Backuphasfailedafterretrying.", + "first_action": "ReviewtheDetailedstatusintheActivityMonitor.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheDetailedstatusintheActivityMonitor.\n■ Reviewthe nbaapidiscvor nbaapireq_handlerlogsformoredetail." + }, + "3300": { + "code": 3300, + "desc": "Anexceptionhasoccurredduringbackuptaskexecution.", + "first_action": "ReviewtheDetailedstatusintheActivityMonitor.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheDetailedstatusintheActivityMonitor.\n■ Reviewthe nbaapidiscvor nbaapireq_handlerlogsformoredetail." + }, + "3301": { + "code": 3301, + "desc": "Finalizestatusisnotspecifiedforbackuptask.", + "first_action": "Verifytheparametersfor backup_finalize.", + "full_action": "Performthefollowingasappropriate:\n■ Verifytheparametersfor backup_finalize.\n■ Reviewthe nbaapidiscvlogsor nbaapireq_handlerlogsformoredetail." + }, + "3304": { + "code": 3304, + "desc": "Anexceptionhasoccurredduringrestoreprepare.", + "first_action": "Verifythatyouusevalidcombinationsofselectionfileandrenamefilefromthe", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatyouusevalidcombinationsofselectionfileandrenamefilefromthe\nRestoreCombinations.\n■ Reviewthenbcbrlogsinnbaapireq_handlerformoredetailabouttheschema\nfailures." + }, + "3306": { + "code": 3306, + "desc": "Failedtogetthefilestatus.", + "first_action": "Verifythepermissionsofthe workingDirpathonDSSnodearecorrect.", + "full_action": "Performthefollowingasappropriate:\n■ Verifythepermissionsofthe workingDirpathonDSSnodearecorrect.\n■ Reviewthe nbaapidiscvlogsor nbaapireq_handlerlogsformoredetail." + }, + "3307": { + "code": 3307, + "desc": "Failedtocreate upload donefile.", + "first_action": "Verifythatthe workingDirpathexistsontheCBRandif", + "full_action": "Verifythatthe workingDirpathexistsontheCBRandif\nthepathdoesexist,doesithavethecorrectinformation." + }, + "3308": { + "code": 3308, + "desc": "Failedtocreate upload failedfile.", + "first_action": "Verifythatthe workingDirpathexistsontheCBRandif", + "full_action": "Verifythatthe workingDirpathexistsontheCBRandif\nthepathdoesexist,doesithavethecorrectinformation." + }, + "3309": { + "code": 3309, + "desc": "Targetfileisnotready.", + "first_action": "Verifythatthebackupjobhascompleted.Reviewthe", + "full_action": "Verifythatthebackupjobhascompleted.Reviewthe\nnbaapidiscvlogsor nbaapireq_handlerlogsformoredetailsabouttheissue." + }, + "3310": { + "code": 3310, + "desc": "Failedtolockthefile.", + "first_action": "Verifythatthe workingDirpathexistsontheCBRandif", + "full_action": "Verifythatthe workingDirpathexistsontheCBRandif\nthepathdoesexist,doesithavethecorrectinformation." + }, + "3311": { + "code": 3311, + "desc": "Fileisalreadylocked.", + "first_action": "Verifythatthe workingDirpathexistsontheCBRandif", + "full_action": "Verifythatthe workingDirpathexistsontheCBRandif\nthepathdoesexist,doesithavethecorrectinformation." + }, + "3312": { + "code": 3312, + "desc": "Persistedtasklistisempty.", + "first_action": "VerifywhethernewdatawaspresentontheCassandra", + "full_action": "VerifywhethernewdatawaspresentontheCassandra\nClusterfortheincrementalbackup." + }, + "3313": { + "code": 3313, + "desc": "Jobstatusisinvalid.", + "first_action": "Deletionofthe workingDirand scriptHomeonallDSSNodeandProduction", + "full_action": "CheckthecleanupprocessforbackuporrestoreforDSS\nandProductionnodes.Reviewthenbaapidiscvlogsornbaapireq_handlerlogs\nformoredetail.\nForsuccessfulcleanup,verifythatthefollowingitemscompletedsuccessfully:\n■ Deletionofthe workingDirand scriptHomeonallDSSNodeandProduction\nNode.\n■ DeletionofthelockfilesonallDSSNodeandProductionNode.\n■ TheCassandraserviceswerestartedorstoppedonallDSSnodesand\nProductionNode.\n■ ThedatadirectoriesononlytheDSSnodeweredeleted.\n■ DisassembledtheDSSclusterbyreplacingtheseednodewiththerespective\nIP.\n■ Deletionofthebackupandthesnapshotsdirectorieswithinthedatadirectory\npathontheProductionNode." + }, + "3314": { + "code": 3314, + "desc": "Anexceptionwasencounteredduringperformingfinalize.", + "first_action": "Deletionofthe workingDirand scriptHomeonallDSSNodeandProduction", + "full_action": "Verifythatthecleanuphassucceeded.\nForsuccessfulcleanup,verifythatthefollowingitemscompletedsuccessfully:\n■ Deletionofthe workingDirand scriptHomeonallDSSNodeandProduction\nNode.\n■ DeletionofthelockfilesonallDSSNodeandProductionNode.\n■ TheCassandraserviceswerestartedorstoppedonallDSSnodesand\nProductionNode.\n■ ThedatadirectoriesononlytheDSSnodeweredeleted.\n■ DisassembledtheDSSclusterbyreplacingtheseednodewiththerespective\nIP.\n■ Deletionofthebackupandthesnapshotsdirectorieswithinthedatadirectory\npathontheProductionNode." + }, + "3315": { + "code": 3315, + "desc": "Therequestedfileisalreadyclaimed.", + "first_action": "Verifythatthefilethatiscontainedinthefilepathisclaimed", + "full_action": "Verifythatthefilethatiscontainedinthefilepathisclaimed\ninthebackup." + }, + "3316": { + "code": 3316, + "desc": "Failedtotruncatethecolumnfamily.", + "first_action": "PerformthetruncateoperationonDSS.Reviewthe", + "full_action": "PerformthetruncateoperationonDSS.Reviewthe\nnbaapidiscvlogsor nbaapireq_handlerlogsformoredetail." + }, + "3317": { + "code": 3317, + "desc": "ThespecifiedhostsarenotfoundintheDatacenterorCluster.", + "first_action": "Verifythatthespecifiedproductionnodesarepresentin", + "full_action": "Verifythatthespecifiedproductionnodesarepresentin\ndatacenter.Verifythatthecredentialsorconfigurationsarecorrect." + }, + "3318": { + "code": 3318, + "desc": "Invalidvalueforthe nodeDownThresholdPercentageparameter.", + "first_action": "Verifythatthevalueof nodeDownThresholdPercentage", + "full_action": "Verifythatthevalueof nodeDownThresholdPercentage\ninCassandraconfigurationfileisavaluethatitisgreaterthan0orlessthan100." + }, + "3319": { + "code": 3319, + "desc": "Thebackuphasfailedasoneofthetaskshasfailedtostartinthebackup.", + "first_action": "Reviewthe nbaapidiscvlogsor nbaapireq_handlerlogsformoredetail.", + "full_action": "Performthefollowingasappropriate:\n■ Reviewthe nbaapidiscvlogsor nbaapireq_handlerlogsformoredetail.\n■ EnsurethattheSStableloaderutilityworksbetweentheproductionnodesand\nthedatastagingservers." + }, + "3321": { + "code": 3321, + "desc": "Specifieddownloaddirectorypathdoesnotexist.", + "first_action": "Verifythatthedatadirectorypathdoesn’texistonthe", + "full_action": "Verifythatthedatadirectorypathdoesn’texistonthe\nProductionNodes." + }, + "3322": { + "code": 3322, + "desc": "Specifieddownloaddirectoryisempty.", + "first_action": "Verifythatthecontentsofthedatadirectorypathdoesn't", + "full_action": "Verifythatthecontentsofthedatadirectorypathdoesn't\nexistontheProductionNodes." + }, + "3323": { + "code": 3323, + "desc": "FailedtotransfertheSortedStringsTable. 568NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythatthedirectoriesnamed backupsand snapshotsexistontheData", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthedirectoriesnamed backupsand snapshotsexistontheData\nStagingServerortheProductionNodes.\n■ Reviewthe nbaapidiscvlogsor nbaapireq_handlerlogsformoredetail." + }, + "3324": { + "code": 3324, + "desc": "Paralleltransfertaskhasfailed.", + "first_action": "Reviewthenbaapidiscvornbaapireq_handlerlogsfor", + "full_action": "Reviewthenbaapidiscvornbaapireq_handlerlogsfor\nmoredetails." + }, + "3325": { + "code": 3325, + "desc": "BackupOptimizetaskhasfailed.", + "first_action": "Reviewthenbaapidiscvornbaapireq_handlerlogsfor", + "full_action": "Reviewthenbaapidiscvornbaapireq_handlerlogsfor\nmoredetails." + }, + "3326": { + "code": 3326, + "desc": "BackupTransfertaskhasfailed.", + "first_action": "VerifythattheCassandraclusternodesareupandaccessible.", + "full_action": "Performthefollowingasappropriate:\n■ VerifythattheCassandraclusternodesareupandaccessible.\n■ Verifythattheuseraccountsspecifiedarecorrectandhaveaccessprivileges\nontheCassandraclusternodes." + }, + "3327": { + "code": 3327, + "desc": "Anerrorhasoccurredduringbackupinproductiondatatransferdueto invalidcommandparameters.", + "first_action": "Verifythatthesettingsintheapplicationconfigurationfile", + "full_action": "Verifythatthesettingsintheapplicationconfigurationfile\nforthespecifiedCassandraclusteranditsassociatedentriesarecorrect." + }, + "3328": { + "code": 3328, + "desc": "Anerrorhasoccurredduringtherestoreinthedatatransferduetoinvalid commandparameters.", + "first_action": "Verifythatthesettingsintheapplicationconfigurationfile", + "full_action": "Verifythatthesettingsintheapplicationconfigurationfile\nforthespecifiedCassandraclusteranditsassociatedentriesarecorrect." + }, + "3329": { + "code": 3329, + "desc": "Anerrorhasoccurredduringthebackupintheoptimizetaskdueto invalidcommandparameters.", + "first_action": "Verifythatthesettingsintheapplicationconfigurationfile", + "full_action": "Verifythatthesettingsintheapplicationconfigurationfile\nforthespecifiedCassandraclusteranditsassociatedentriesarecorrect." + }, + "3330": { + "code": 3330, + "desc": "AnactivejobiscurrentlyrunningforthisCassandracluster.", + "first_action": "EnsurethatnootherparalleloperationisrunningontheDatastagingservers", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatnootherparalleloperationisrunningontheDatastagingservers\norCassandraclusternodes.\n■ Retrythejobafterwaitingforthecurrentjobtofinish.\n■ Iftherearenojobsrunninginparallelcreateasettingin cassandra.conffile\nunderthesettingskeyasfollows:\n\"jobCleanupTimeoutSec\": 0\nRetrythejob.\nRemovethissettingoncethejobsstartrunningagain.Thedefaulttime-outis\n8hours." + }, + "3331": { + "code": 3331, + "desc": "Oneormoreoftheinputparametersorargumentsforrestoreisinvalid.", + "first_action": "ChecktherestoreSelectionsandalternateRecoveryOptionsfiles.Thefiles", + "full_action": "Performthefollowingasappropriate:\n■ ChecktherestoreSelectionsandalternateRecoveryOptionsfiles.Thefiles\nmustcontainvalid keyspaceand alternate column familynames.\n■ Ifan alternate column familyor keyspacespecified,makesurethatthey\narespecifiedaspartoftherestoreselectionorthe restoreSelectionsisfor\nthefullcluster.\nThefollowingtablecontainsnon-supportedrestorecombinationsandthesolution\nfortheissue.\nTable 1-5 Non-supportedcombinations\nSolutionScenarioError Details\nSpecifyeitherthekeyspace’snewName\northecolumnfamily’snewNameinthe\nalternateRecoveryOptions.\nRestoringbothkeyspace\nanditscolumnfamily\nwithnewnames.\nKeyspaceandits\ncolumnfamilycannotbe\nrenamedtogether.\nRemoveselectionCriteriafrom\nrestoreSelections.\nWhenperformingafull\nrecoveryand\nkeyspacesare\nselected.\nNoselectionshouldbe\ngivenwhenALL\nKEYSPACESis\nrecovered.\nAddthekeyspaceinthe\nselectionCriteriatoidentifythe\ncolumnFamiliesthatbelongtothe\ncorrespondingkeyspace.\nPerformingaselective\nrecoveryandselecting\ncolumnfamilywithout\nspecifyingitskeyspace.\nMissingorblank\nkeyspaceinselection\nAddthesamekeyspaceinthe\nselectionCriteriathatisalso\nspecifiedin\nalternateRecoveryOptions.\nPerformingaselective\nrecoveryandthereisa\nmissingkeyspacename\nin\nrestoreSelections.\nKeyspacecannotbe\nrenamedifitisnot\nselectedinGRANULAR\nrecovery.\nAddthekeyspacein\nalternateRecoveryOptionsto\nidentifywhichcolumnFamilies\nbelongtowhichcorresponding\nkeyspace.\nRenamingacolumn\nfamilywithout\nspecifyingitskeyspace.\nMissingkeyspaceorthe\nkeyspacenameisblank\nforthecorresponding\ncolumnfamilybeing\nrenamed.\nThefollowingtablecontainsinputvalidationerrorsandthesolutionfortheissue.\nTable 1-6 Basicinputvalidationerrors\nSolutionScenarioError Details\nAddavalidkeyspacevaluein\nselectionCriteria.\nThe\nrestoreSelections\ncontainsaninvalid\nkeyspacename.\nMissingorblank\nkeyspaceinselection.\nAddavalidcolumn familyvaluein\nselectionCriteria.\nThe\nrestoreSelections\ncontainsaninvalid\ncolumn familyname.\nBlankcolumn family\ninselection.\nTable 1-6 Basicinputvalidationerrors (continued)\nSolutionScenarioError Details\nAddavalidkeyspacenamevaluein\nalternateRecoveryOptions.\nThe\nalternateRecoveryOptions\ncontainsaninvalid\nkeyspacename.\nMissingkeyspaceorthe\nkeyspacenameisblank\nintherenaming.\nAddavalidcolumn familyname\nvaluein\nalternateRecoveryOptions.\nThe\nalternateRecoveryOptions\ncontainsaninvalid\ncolumn familyname.\nMissingorblankcolumn\nfamilynameinthe\nrenaming.\nAddSIMPLEorNETWORKasvaluesin\nthestrategy nameforthereplication\nstrategythatisrequiredforthe\nrespectivekeyspacein\nalternateRecoveryOptions.\nThe\nalternateRecoveryOptions\ncontainsaninvalid\nstrategy namevalue.\nThestrategy name\nmustbeeitherSIMPLE\norNETWORK.\nAddSIMPLEorNETWORKasvaluesin\nstrategy nameforthereplication\nstrategythatisrequiredforthe\nrespectivekeyspacein\nalternateRecoveryOptions.\nThe\nalternateRecoveryOptions\ndoesnotcontaina\nstrategy namevalue.\nMissingthestrategy\nnameanditmustbe\neitherSIMPLEor\nNETWORK." + }, + "3332": { + "code": 3332, + "desc": "BackupfailedduetoaninvalidqueryintheCassandraQueryLanguage shellcommand.", + "first_action": "EnsurethattheCassandraversionandconfigurationon", + "full_action": "EnsurethattheCassandraversionandconfigurationon\nthedatastagingserversmatchthatoftheCassandraproductionnodes." + }, + "3333": { + "code": 3333, + "desc": "Restorehasfailed.", + "first_action": "Verifythattheselectionsinthe restoreSelectionsand", + "full_action": "Verifythattheselectionsinthe restoreSelectionsand\nthe alternateRestoreOptions,asmentionedintheCassandradocumentation,\narecorrect.Reviewtherestoreprerequisites." + }, + "3335": { + "code": 3335, + "desc": "Columnfamilymustbeselectedwhenyourenamethefile.", + "first_action": "Selectthenameofthecolumnfamilyinthe", + "full_action": "Selectthenameofthecolumnfamilyinthe\nrestoreSelectionsifyouwanttorenamethecolumnfamily.Refertotherestore\nprerequisitesintheCassandradocumentation." + }, + "3336": { + "code": 3336, + "desc": "Keyspacecannotbechangedwhencolumnfamilyisselected.", + "first_action": "Ifyouwanttorenameakeyspace,don’tselectagranular", + "full_action": "Ifyouwanttorenameakeyspace,don’tselectagranular\nrestoreofacolumnfamily.Selectthekeyspacetorenameandrestorethewhole\nkeyspace." + }, + "3337": { + "code": 3337, + "desc": "Strategycannotbechangedwhencolumnfamilyisselected.", + "first_action": "Ifyouwanttochangethestrategyyoushouldonlyselect", + "full_action": "Ifyouwanttochangethestrategyyoushouldonlyselect\nthekeyspacetoberestoredandnotanindividualcolumnfamilyinthatkeyspace.\nSelectthekeyspaceasawholetoberestoredifyouwanttochangethestrategy." + }, + "3340": { + "code": 3340, + "desc": "Verboseisnotspecified. 574NetBackupstatuscodes NetBackup status codes", + "first_action": "Youmustspecifyaverbosesettinginthecassandra.conf", + "full_action": "Youmustspecifyaverbosesettinginthecassandra.conf\nfile." + }, + "3341": { + "code": 3341, + "desc": "Maximumlogsizeisnotspecified.", + "first_action": "Youmustspecifyamaximumlogsizeinthesettingsin", + "full_action": "Youmustspecifyamaximumlogsizeinthesettingsin\nthe cassandra.conffile." + }, + "3342": { + "code": 3342, + "desc": "FailedtocleanupProductionCassandracluster.", + "first_action": "Youmustmanuallyclearthefolderthatisspecifiedin", + "full_action": "Youmustmanuallyclearthefolderthatisspecifiedin\nsettingsontheCassandraclusternodes." + }, + "3346": { + "code": 3346, + "desc": "Optionalthresholdisnotspecified.", + "first_action": "Youmustsettheoptionalthresholdvaluetoamaxof32", + "full_action": "Youmustsettheoptionalthresholdvaluetoamaxof32\ninthe cassandra.conffile." + }, + "3361": { + "code": 3361, + "desc": "MongoDBOpsManagerrecoveryfailed.", + "first_action": "Collectandreviewthelogsthatareshownforadditional", + "full_action": "Collectandreviewthelogsthatareshownforadditional\ninformation: bprd, tar,and nbaapireq_handler.Iftheproblempersists,collect\nthelogsthatareindicatedandcontactCohesityTechnicalSupport.\nThelogsarefoundat:Windows: install_path\\NetBackup\\logs\\UNIXandLinux:\n/usr/openv/netbackup/logs/." + }, + "3362": { + "code": 3362, + "desc": "ThemissingMongoDB oplogsarerequiredforrecovery.", + "first_action": "Selectanothersetofbackupandincrementalimagesand", + "full_action": "Selectanothersetofbackupandincrementalimagesand\nretrytherecoveryoperation." + }, + "3363": { + "code": 3363, + "desc": "Eithertheclusteroroneofitsnodesisdown.", + "first_action": "Makesurethattheclusterandallthenodesofthecluster", + "full_action": "Makesurethattheclusterandallthenodesofthecluster\nareinan ActivestateinMongoDBOps." + }, + "3364": { + "code": 3364, + "desc": "Theselectedclusterisnotathirdpartymanagedcluster.", + "first_action": "EnsurethatthetargetMongoDBClusteris Third party", + "full_action": "EnsurethatthetargetMongoDBClusteris Third party\nmanagedinMongoDBOpsManagerandretrytherecoveryoperation." + }, + "3365": { + "code": 3365, + "desc": "Failedtomarkthesnapshotas FINISHED.", + "first_action": "Collectandreviewthelogsthatareshownforadditional", + "full_action": "Collectandreviewthelogsthatareshownforadditional\ninformation: bpbrm, nbaapidiscv,and bpbkar.Iftheproblempersists,collectthe\nlogsthatareindicatedandcontactCohesityTechnicalSupport.\nThelogsarefoundat:Windows: install_path\\NetBackup\\logs\\UNIXandLinux:\n/usr/openv/netbackup/logs/." + }, + "3366": { + "code": 3366, + "desc": "Failedtomarkthesnapshotas FAILED.", + "first_action": "Collectandreviewthelogsthatareshownforadditional", + "full_action": "Collectandreviewthelogsthatareshownforadditional\ninformation: bpbrm, nbaapidiscv,and bpbkar.Iftheproblempersists,collectthe\nlogsthatareindicatedandcontactCohesityTechnicalSupport.\nThelogsarefoundat:Windows: install_path\\NetBackup\\logs\\UNIXandLinux:\n/usr/openv/netbackup/logs/." + }, + "3367": { + "code": 3367, + "desc": "NetBackupfoundagapintheMongoDB oplogs.", + "first_action": "Startafullbackupandconfirmthattheoplogsaredumped", + "full_action": "Startafullbackupandconfirmthattheoplogsaredumped\natthe oploglocation." + }, + "3600": { + "code": 3600, + "desc": "CannotperformtheCOSPoperation.", + "first_action": "/usr/openv/netbackup/logs/bpbkar", + "full_action": "ReviewthefollowingCOSPlogsformoredetails:\nForbackupoperations:\n■ /usr/openv/netbackup/logs/bpbkar\n■ /usr/openv/netbackup/logs/nbcosp\nForrestoreoperations:\n■ /usr/openv/netbackup/logs/tar\n■ /usr/openv/netbackup/logs/bptm\n■ /usr/openv/netbackup/logs/nbcosp" + }, + "3601": { + "code": 3601, + "desc": "Cannotcompletethecloudoperation.", + "first_action": "Ensurethatthebackuphostorrecoveryhosthasconnectivitytothecloud", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthebackuphostorrecoveryhosthasconnectivitytothecloud\nendpoint.\n■ EnsurethattheCOSPaccounthasvalidcredentials.\n■ Ensurethatthebucketorcontainerexistsandtheprovidedcredentialshave\ntherequiredpermissionstoaccessthem.\nYoucanvalidateusinganycloudproviderCLIorcURLcommandstovalidateREST\nAPIforcloudoperationworksfromthebackuportherecoveryhost." + }, + "3602": { + "code": 3602, + "desc": "Cannotruntheoperationbecauseofinsufficientpermissions.", + "first_action": "Usethecredentialsthathavealltheproperpermissions", + "full_action": "Usethecredentialsthathavealltheproperpermissions\ntoperformabackupandrestoreoperation." + }, + "3603": { + "code": 3603, + "desc": "Cannotfindtheobjectinthespecifiedcontainerorbucket.", + "first_action": "Duringpolicyconfiguration,providetheobjectthatexists", + "full_action": "Duringpolicyconfiguration,providetheobjectthatexists\nintheselectedbucketorcontainer." + }, + "3605": { + "code": 3605, + "desc": "FailedtoconnecttoNetBackupCOSPprocess.", + "first_action": "Makesurethatthenbcospprocessisrunningusingbpps", + "full_action": "Makesurethatthenbcospprocessisrunningusingbpps\ncommand.\nYoucanmanuallystartthe nbcospprocessbyusingthefollowing:\n/usr/openv/pdde/pdcr/bin/nbcosp start" + }, + "3606": { + "code": 3606, + "desc": "Invalidbackupselectionformatwasusedtospecifythevalue.", + "first_action": "Makesurethatthebackupselectionformatforspecifying", + "full_action": "Makesurethatthebackupselectionformatforspecifying\nvaluesisfollowedandcorrect.Valuesarespecifiedwithinsinglequotesinthe\nbackupselection." + }, + "3607": { + "code": 3607, + "desc": "Invalidbackupselectionformat.", + "first_action": "Verifythatthebackupselectionformatiscorrect.", + "full_action": "Verifythatthebackupselectionformatiscorrect." + }, + "3608": { + "code": 3608, + "desc": "Invalidfilterquerytypeorbackupselectionformat.", + "first_action": "Verifythatthebackupselectionformatiscorrect.", + "full_action": "Verifythatthebackupselectionformatiscorrect." + }, + "3609": { + "code": 3609, + "desc": "CannotprocessresponsefromtheCOSPprocess.", + "first_action": "/usr/openv/netbackup/logs/bpbkar", + "full_action": "ReviewthefollowingCOSPlogsformoredetails:\nForbackupoperations:\n■ /usr/openv/netbackup/logs/bpbkar\n■ /usr/openv/netbackup/logs/nbcosp\nForrestoreoperations:\n■ /usr/openv/netbackup/logs/tar\n■ /usr/openv/netbackup/logs/bptm\n■ /usr/openv/netbackup/logs/nbcosp" + }, + "3612": { + "code": 3612, + "desc": "Bucketorcontainerdoesnotexist.", + "first_action": "Onlyaddanexistingcontainerorbucketfromthepolicy", + "full_action": "Onlyaddanexistingcontainerorbucketfromthepolicy\nconfiguration." + }, + "3613": { + "code": 3613, + "desc": "ACLsarenotenabledinthebucketandtherestoredoesnotattemptto setACLsfortheobjectorblob.", + "first_action": "YoumustenableACLsfortheselectedprovider.", + "full_action": "YoumustenableACLsfortheselectedprovider." + }, + "3614": { + "code": 3614, + "desc": "CannotsetACLontheobject.", + "first_action": "VerifythattheACLonthebucketisenabled.", + "full_action": "VerifythattheACLonthebucketisenabled." + }, + "3615": { + "code": 3615, + "desc": "Cannotconfirmuploadtotheobjectorblob.", + "first_action": "/usr/openv/netbackup/logs/bpbkar", + "full_action": "Checkthatthemetadataisvalidandsupportedbythe\ncloudprovider.ReviewthefollowingCOSPlogsformoredetails:\nForbackupoperations:\n■ /usr/openv/netbackup/logs/bpbkar\n■ /usr/openv/netbackup/logs/nbcosp\nForrestoreoperations:\n■ /usr/openv/netbackup/logs/tar\n■ /usr/openv/netbackup/logs/bptm\n■ /usr/openv/netbackup/logs/nbcosp" + }, + "3616": { + "code": 3616, + "desc": "Failedtofetchmetadatafortheblob.", + "first_action": "/usr/openv/netbackup/logs/bpbkar", + "full_action": "ReviewthefollowingCOSPlogsformoredetails:\nForbackupoperations:\n■ /usr/openv/netbackup/logs/bpbkar\n■ /usr/openv/netbackup/logs/nbcosp\nForrestoreoperations:\n■ /usr/openv/netbackup/logs/tar\n■ /usr/openv/netbackup/logs/bptm\n■ /usr/openv/netbackup/logs/nbcosp" + }, + "3617": { + "code": 3617, + "desc": "Emptymetadatareceived.", + "first_action": "Minimumrequiredmetadatafieldsshouldbebackedup.", + "full_action": "Minimumrequiredmetadatafieldsshouldbebackedup.\nForexample: Stats" + }, + "3618": { + "code": 3618, + "desc": "AnerroroccursduringACLfetchforobject.", + "first_action": "Reviewtheappropriatelogs.Also,checkifanACLis", + "full_action": "Reviewtheappropriatelogs.Also,checkifanACLis\nenabledonthebucket." + }, + "3619": { + "code": 3619, + "desc": "CannotrestoreemptyACLsoftheobjectorblob.", + "first_action": "CheckiftheACLisbackedupandifnot,thenthisissue", + "full_action": "CheckiftheACLisbackedupandifnot,thenthisissue\nisexpectedbehavior.NeedtoenabletheACLonthebucketandthenrunabackup." + }, + "3620": { + "code": 3620, + "desc": "Providerdoesnotsupporttagonobjects.", + "first_action": "Removethetagsandretrytheoperation.", + "full_action": "Removethetagsandretrytheoperation." + }, + "3621": { + "code": 3621, + "desc": "Cannotbackuptheobjectorblobduetoinconsistentdata.", + "first_action": "Inthe Activity monitor,notealltheinconsistentobjects", + "full_action": "Inthe Activity monitor,notealltheinconsistentobjects\nfromthebackup.Determinewhichprocessesmodifiedtheseobjectsduringthe\nbackup.Takeappropriatestepstopreventthisissueinfuturebackups.Performa\nfullbackup.Confirmthattheinconsistentobjectsaresuccessfullybackedup." + }, + "3633": { + "code": 3633, + "desc": "Cannotretrievethesharedmemoryidentifier.", + "first_action": "Ensurethatthereisenoughstoragespace.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthereisenoughstoragespace.\n■ Restartthecomputertoclearanysharedmemorywhichisnotinuse.\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3634": { + "code": 3634, + "desc": "Cannotattachthesharedmemoryidentifier.", + "first_action": "ProvidethenecessaryaccessrightstotheNetBackupuser.", + "full_action": "Performthefollowingasappropriate:\n■ ProvidethenecessaryaccessrightstotheNetBackupuser.\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3635": { + "code": 3635, + "desc": "Cannotcreatethesharedmemoryconfigurationdirectoryfordynamic datastreambackups.", + "first_action": "Ensurethatthereisadequatestoragespaceornumberofnodes.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthereisadequatestoragespaceornumberofnodes.\n■ EnsurethatNetBackuphasthepermissionstocreatefilesandfoldersinthe\nlocation: install_path/db/config/.\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3636": { + "code": 3636, + "desc": "Cannotopenthesharedmemoryconfigurationfile.", + "first_action": "Ensurethatthereisadequatestoragespaceornumberofnodes.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthereisadequatestoragespaceornumberofnodes.\n■ EnsurethatNetBackuphasthepermissionstocreatefilesandfoldersinthe\nlocation: install_path/db/config/shm/.\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3637": { + "code": 3637, + "desc": "Cannotsavethesharedmemoryinformationintheconfigurationfile.", + "first_action": "Ensurethatthereisadequatestoragespaceornumberofnodes.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthereisadequatestoragespaceornumberofnodes.\n■ EnsurethatNetBackuphasthepermissionstocreatefilesandfoldersinthe\nlocation: install_path/db/config/shm/parent_job_stream_number.\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3638": { + "code": 3638, + "desc": "Thecrawlertimedoutwaitingforthestreamstoattach.", + "first_action": "Confirmthatthe Maximum number of concurrent jobs", + "full_action": "Confirmthatthe Maximum number of concurrent jobs\nparameterinthepolicyconfigurationhasavaluegreaterthan1.Reviewthestatus\nofthesharedmemoryandconfirmthereisenoughsharedmemoryfortheoperation\ntorun.Thenretrythebackup." + }, + "3639": { + "code": 3639, + "desc": "Cannotcreateobjectpropertydirectoryfordynamicdatastreambackups.", + "first_action": "Ensurethatthereisadequatestoragespaceornumberofnodes.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthereisadequatestoragespaceornumberofnodes.\n■ EnsurethatNetBackuphasthepermissionstocreatefilesandfoldersinthe\nlocation: install_path/db/config/nbcosp/\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3640": { + "code": 3640, + "desc": "Cannotopentheobjectpropertyconfigurationfile.", + "first_action": "Ensurethatthereisadequatestoragespaceornumberofnodes.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthereisadequatestoragespaceornumberofnodes.\n■ EnsurethatNetBackuphasthepermissionstocreatefilesandfoldersinthe\nlocation: install_path/db/config/nbcosp/parent_job\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3641": { + "code": 3641, + "desc": "Cannotsavetheobjectpropertyinformationintheconfigurationfile.", + "first_action": "Ensurethatthereisadequatestoragespaceornumberofnodes.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthereisadequatestoragespaceornumberofnodes.\n■ EnsurethatNetBackuphaswritepermissionsforfilesinthelocation:\ninstall_path/db/config/nbcosp/parent_job/stream_number/batch_number/filename.\n■ Seethe ncfnbcslogsformoreinformation." + }, + "3642": { + "code": 3642, + "desc": "Cannotlisttheobjects.", + "first_action": "Ensurethatthe nbcospdaemonisrunning.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthe nbcospdaemonisrunning.\n■ Ensurethatthebucketorcontainerexists.\n■ Seethe nbcospand ncfnbcslogsformoreinformation." + }, + "3643": { + "code": 3643, + "desc": "Failedtostartbackupoperation.", + "first_action": "Confirmthatthe nbcospserviceisactive.Reviewthe", + "full_action": "Confirmthatthe nbcospserviceisactive.Reviewthe\nmessagesintheActivitymonitorandtakecorrectiveactionasnecessary.Then\nretrythebackup." + }, + "3644": { + "code": 3644, + "desc": "Thestagingpaththatisprovidedinthepolicyisinvalid. 587NetBackupstatuscodes NetBackup status codes", + "first_action": "Specifyavalidpathinthepolicyandretrythebackup.", + "full_action": "Specifyavalidpathinthepolicyandretrythebackup." + }, + "3645": { + "code": 3645, + "desc": "Failedtocreateorinsertintodatabase.", + "first_action": "Verifythatthetemporarydatabaseexistsatthetemporary", + "full_action": "Verifythatthetemporarydatabaseexistsatthetemporary\nstaginglocation.ConfirmthattheNetBackupserviceuserhastherequiredread\nandwritepermissionsforthatdatabase.Thenretrytheoperation." + }, + "3646": { + "code": 3646, + "desc": "Cannotcreatethestaginglocationdirectory.", + "first_action": "ConfirmthattheNetBackupserviceuserhasthenecessary", + "full_action": "ConfirmthattheNetBackupserviceuserhasthenecessary\nreadandwritepermissionstocreatedirectoriesatthetemporarystaginglocation.\nRetrythebackup." + }, + "3647": { + "code": 3647, + "desc": "Failedtodownloadobject.", + "first_action": "Reviewthe Activity monitorfordetailsaboutthereason", + "full_action": "Reviewthe Activity monitorfordetailsaboutthereason\nforthefailureandtakeappropriatecorrectiveaction.Thenretrythebackup.Ifthe\nreasonforthefailureisanAPIcall,retrythebackup." + }, + "3648": { + "code": 3648, + "desc": "Fileisnotfoundinthestagingarea.", + "first_action": "Reviewthe Activity monitorfordetailsaboutthefailure", + "full_action": "Reviewthe Activity monitorfordetailsaboutthefailure\nandtakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "3649": { + "code": 3649, + "desc": "FailedtointerprettheresponsefromthecloudAPI.", + "first_action": "Reviewthe Activity monitorforthereasonforfailureand", + "full_action": "Reviewthe Activity monitorforthereasonforfailureand\ntakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "3650": { + "code": 3650, + "desc": "Themultifactorauthenticationstatetokenisinvalidorexpiredornouser existsorisassociatedwiththespecifiedtoken.", + "first_action": "Re-authenticatewiththeusernameandpasswordtoreceivenewstatetoken.", + "full_action": "Performthefollowingasappropriate:\nRe-authenticatewiththeusernameandpasswordtoreceivenewstatetoken." + }, + "3651": { + "code": 3651, + "desc": "Theauthorizationheaderisnotpresent,thetokenisinvalid,oryoudo nothavepermissionforthisaction.", + "first_action": "EnsurethatmultifactorauthenticationwebAPIsarecalledwithrequiredauthorization", + "full_action": "Performthefollowingasappropriate:\nEnsurethatmultifactorauthenticationwebAPIsarecalledwithrequiredauthorization\nheader." + }, + "3652": { + "code": 3652, + "desc": "Failedtovalidatetheone-timepassword.", + "first_action": "Enternewone-timepassword.", + "full_action": "Performthefollowingasappropriate:\nEnternewone-timepassword." + }, + "3653": { + "code": 3653, + "desc": "Themultifactorauthenticationrequestcannotbeprocessed.", + "first_action": "Reconfigurethemultifactorauthenticationsothatanewstatetokenisgenerated.", + "full_action": "Performthefollowingasappropriate:\nReconfigurethemultifactorauthenticationsothatanewstatetokenisgenerated." + }, + "3654": { + "code": 3654, + "desc": "Failedtoconfiguremultifactorauthentication.", + "first_action": "Determineiftheuseraccounthasalreadyregisteredmultifactorauthenticationor", + "full_action": "Performthefollowingasappropriate:\nDetermineiftheuseraccounthasalreadyregisteredmultifactorauthenticationor\niftheinputsecretkeyisvalid.Thesecretkeyissharedsecretbetweenthe\nauthenticatorapplicationandNetBackup.ItisshownintheformofQRcodeon\nscreen." + }, + "3655": { + "code": 3655, + "desc": "Youdonothavepermissionstoperformtheoperation.", + "first_action": "SetthecorrectRBACpermissionsontheuseraccountthatallowstheusertoreset", + "full_action": "Performthefollowingasappropriate:\nSetthecorrectRBACpermissionsontheuseraccountthatallowstheusertoreset\notherusers.RefertotheNetBackupAPIdocumentationformoredetailsabout\nRBACpermissions." + }, + "3656": { + "code": 3656, + "desc": "Youruseraccountisnotregisteredformultifactorauthentication.", + "first_action": "ThiserrorisonlyseeninthecaseofdirectwebAPIexecution.Ifyouseethiserror", + "full_action": "Performthefollowingasappropriate:\nThiserrorisonlyseeninthecaseofdirectwebAPIexecution.Ifyouseethiserror\ninregularoperation,Cohesityrecommendsthatyoureviewthemultifactor\nauthenticationstatusofthatuseraccount." + }, + "3657": { + "code": 3657, + "desc": "Failedtocheckwhethermultifactorauthenticationisenabledfortheuser accountornot.", + "first_action": "Reviewthe bpjava-msvclogfileontheprimaryserverformoredetails.", + "full_action": "Performthefollowingasappropriate:\nReviewthe bpjava-msvclogfileontheprimaryserverformoredetails." + }, + "3658": { + "code": 3658, + "desc": "Multifactorauthenticationisenforcedinthedomain,howeveryouruser accountisnotconfiguredformultifactorauthentication.", + "first_action": "Configuremultifactorauthenticationforagivenuseraccountandthentryuser", + "full_action": "Performthefollowingasappropriate:\nConfiguremultifactorauthenticationforagivenuseraccountandthentryuser\nauthentication." + }, + "3660": { + "code": 3660, + "desc": "Paginationfilterstringisnotinthecorrectformat.", + "first_action": "ProvideODatafilterinthecorrectformatwhenyouinvoketheNetBackupwebAPI", + "full_action": "Performthefollowingasappropriate:\nProvideODatafilterinthecorrectformatwhenyouinvoketheNetBackupwebAPI\ntolistmultifactorauthenticationconfiguredusers." + }, + "3661": { + "code": 3661, + "desc": "ThespecifiedoperationisnotallowedonthisNetBackupsolution.", + "first_action": "RefertothecorrectNetBackupsolutionguidetoconfiguremultifactorauthentication,", + "full_action": "Performthefollowingasappropriate:\nRefertothecorrectNetBackupsolutionguidetoconfiguremultifactorauthentication,\nsuchastheNetBackupFlexScaledocumentationset." + }, + "3662": { + "code": 3662, + "desc": "Failedtovalidatetheone-timepasswordduringconfigurationof multifactorauthentication.", + "first_action": "Maketheclockscorrectasperthecurrenttimeattheprimaryserveroratthe", + "full_action": "Performthefollowingasappropriate:\nMaketheclockscorrectasperthecurrenttimeattheprimaryserveroratthe\nhandheldsmartdevicewhereauthenticatorapplicationisrunning." + }, + "3675": { + "code": 3675, + "desc": "ThemultifactorauthenticationrequestIDdoesnotexist.", + "first_action": "SpecifythevalidmultifactorauthenticationrequestIDin", + "full_action": "SpecifythevalidmultifactorauthenticationrequestIDin\ntheAPI." + }, + "3676": { + "code": 3676, + "desc": "Theconfigurationcannotbechangedusingthishost.", + "first_action": "UsetheNetBackupwebUItoperformtheoperation.", + "full_action": "UsetheNetBackupwebUItoperformtheoperation." + }, + "3677": { + "code": 3677, + "desc": "Themultifactorauthenticationrequesthastimedout.", + "first_action": "Ensurethatyouentertheone-timepasswordwithin180", + "full_action": "Ensurethatyouentertheone-timepasswordwithin180\nsecondsduringmultifactorauthentication." + }, + "3678": { + "code": 3678, + "desc": "Themultifactorauthenticationrequestisnotvalid.", + "first_action": "UsethesameJWTtokenforboththeAPIcalls.", + "full_action": "UsethesameJWTtokenforboththeAPIcalls." + }, + "3700": { + "code": 3700, + "desc": "FailedtoconfiguretheHardwareSecurityModuleinNetBackuporto updatetheexistingconfigurationinNetBackup.", + "first_action": "EnsurethatallinputparametersarevalidwhenconfiguringHSM.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatallinputparametersarevalidwhenconfiguringHSM.\n■ ConfirmthattheserviceuserhasaccesstothetokendirectoryandthePKCS#11\nlibrary.\n■ ConfirmHSMisinstalled,thekeyiscreated,andyoucanlogontoHSM.\n■ EnsurethatthecorrectPKCS#11libraryisinuse,theHSMkeyisvalid,and\ntherightHSMtokenisinuse.\n■ Verifythattheconfigurationusessupportedkeyalgorithms.\n■ Reviewthelogsat install_path/netbackup/logs/nbhsmcmdfordebug\ninformation." + }, + "3701": { + "code": 3701, + "desc": "TherequestedHardwareSecurityModuleoperationcannotbeperformed.", + "first_action": "EnsurethatallinputparametersarevalidwhenconfiguringHSM.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatallinputparametersarevalidwhenconfiguringHSM.\n■ ConfirmthattheserviceuserhasaccesstothetokendirectoryandthePKCS#11\nlibrary.\n■ ConfirmHSMisinstalled,thekeyiscreated,andyoucanlogontoHSM.\n■ EnsurethatthecorrectPKCS#11libraryisinuse,theHSMkeyisvalid,and\ntherighttokenisinuse.\n■ Verifythattheconfigurationusessupportedkeyalgorithms.\n■ Reviewthelogsat install_path/netbackup/logs/nbhsmcmdfordebug\ninformation." + }, + "3702": { + "code": 3702, + "desc": "FailedtofindthePKCSlibraryonthespecifiedpath.", + "first_action": "Confirmthatthepathinformationiscorrectandthatthe", + "full_action": "Confirmthatthepathinformationiscorrectandthatthe\nserviceuserhastherequiredaccesspermissionstothePKCS#11library." + }, + "3703": { + "code": 3703, + "desc": "TheHardwareSecurityModulelogonfailed.", + "first_action": "Providethecorrectpinortokenlabel.Ensurethatthe", + "full_action": "Providethecorrectpinortokenlabel.Ensurethatthe\nserviceuserhasappropriatepermissiontoaccessHSMtokenobject.Refertothe\nNetBackup Security and Encryption Guideformoredetails." + }, + "3704": { + "code": 3704, + "desc": "ThespecifiedkeydoesnotexistintheHardwareSecurityModule.", + "first_action": "ReviewtheavailablekeysintheHardwareSecurityModule", + "full_action": "ReviewtheavailablekeysintheHardwareSecurityModule\nandusethecorrectone." + }, + "3705": { + "code": 3705, + "desc": "Thedesiredcryptographicoperationfailed.", + "first_action": "EnsurethatallinputparametersarevalidwhenconfiguringHSM.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatallinputparametersarevalidwhenconfiguringHSM.\n■ ConfirmthattheserviceuserhasaccesstothetokendirectoryandthePKCS#11\nlibrary.\n■ ConfirmHSMisinstalled,thekeyiscreated,andyoucanlogontoHSM.\n■ EnsurethatthecorrectPKCS#11libraryisinuse,theHSMkeyisvalid,and\ntherighttokenisinuse.\n■ Verifythattheconfigurationusessupportedkeyalgorithms.\n■ Reviewthelogsat install_path/netbackup/logs/nbhsmcmdfordebug\ninformation." + }, + "3706": { + "code": 3706, + "desc": "FailedtoretrievetheHardwareSecurityModuleconfigurationin NetBackup.", + "first_action": "EnsurethattheHardwareSecurityModuleisconfigured.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethattheHardwareSecurityModuleisconfigured.\n■ Reviewthelogsat install_path/netbackup/logs/nbhsmcmdforfurtherdebug\ninformation." + }, + "3707": { + "code": 3707, + "desc": "HardwareSecurityModuleisnotconfiguredinNetBackup.", + "first_action": "ConfiguretheHardwareSecurityModuleandretrythe", + "full_action": "ConfiguretheHardwareSecurityModuleandretrythe\ndesiredoperation." + }, + "3708": { + "code": 3708, + "desc": "ThespecifiedPKCSlibrarypathisinvalid.", + "first_action": "ReviewthelocationofthePKCSlibraryandprovidethe", + "full_action": "ReviewthelocationofthePKCSlibraryandprovidethe\ncorrectPKCSlibrarypath." + }, + "3709": { + "code": 3709, + "desc": "ThespecifiedtokenlabeloftheHardwareSecurityModuleisinvalid.", + "first_action": "ReviewthetokenlabeloftheHardwareSecurityModule", + "full_action": "ReviewthetokenlabeloftheHardwareSecurityModule\nandprovidethevalidHSMtokenlabel." + }, + "3710": { + "code": 3710, + "desc": "Thespecifiedkeyidentifierisinvalid.", + "first_action": "EnteravalidandauniqueHSMkeyidentifier.", + "full_action": "EnteravalidandauniqueHSMkeyidentifier." + }, + "3711": { + "code": 3711, + "desc": "ThespecifiedkeylabeloftheHardwareSecurityModuleisinvalid. 597NetBackupstatuscodes NetBackup status codes", + "first_action": "EnteravalidHSMkeylabel.", + "full_action": "EnteravalidHSMkeylabel." + }, + "3712": { + "code": 3712, + "desc": "Thespecifiedkeyalgorithmisinvalid.", + "first_action": "Provideasupportedkeyalgorithm.Refertothe NetBackup", + "full_action": "Provideasupportedkeyalgorithm.Refertothe NetBackup\nSecurity Encryption Guideformoredetails." + }, + "3713": { + "code": 3713, + "desc": "Thespecifiedkeyidentifieralreadyexists.", + "first_action": "ProvideauniqueidentifierfortheHSMkey.", + "full_action": "ProvideauniqueidentifierfortheHSMkey." + }, + "3800": { + "code": 3800, + "desc": "Cannotretrievetheoperationtype.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3801": { + "code": 3801, + "desc": "Cannotcompletetherequestedoperation.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3802": { + "code": 3802, + "desc": "Cannotrunthecommand.", + "first_action": "Checkthattheutilitywhichisusedintherequested", + "full_action": "Checkthattheutilitywhichisusedintherequested\noperationisinstalledornot.\nFordetailedtroubleshootinginformation,refertothe dbagentsutillogsonthe\nmediaserver." + }, + "3803": { + "code": 3803, + "desc": "Cannottesttheconnectiontothedatabase.", + "first_action": "Ensurethattherequiredcredentialsforthedatabasearevalid.", + "full_action": "Iftheconnectionbetweenthemediaserverandthe\ndatabasefails,performthefollowing:\n■ Ensurethattherequiredcredentialsforthedatabasearevalid.\n■ Verifythatthemediaserverisabletoreachthedatabase.\nFordetailedtroubleshootinginformation,refertothe dbagentsutillogsonthe\nmediaserver." + }, + "3804": { + "code": 3804, + "desc": "Cannotparsetheargument.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3805": { + "code": 3805, + "desc": "Outofmemory.", + "first_action": "Reviewthememoryusageandconfigurationofthe", + "full_action": "Reviewthememoryusageandconfigurationofthe\ndatabaseserverandthenretrytheoperationwithincreasedmemory.\nFordetailedtroubleshootinginformation,refertothedbagentsutillogsonmedia\nserver." + }, + "3806": { + "code": 3806, + "desc": "Cannotcompletepre-backupoperation,thedatabasedoesnotexist.", + "first_action": "Verifythatthedatabaseexists.Performthediscovery", + "full_action": "Verifythatthedatabaseexists.Performthediscovery\nagainandretrytherequestedoperation." + }, + "3807": { + "code": 3807, + "desc": "Cannotcompletethepost-backupoperation.", + "first_action": "Reviewthelogsandcheckwhichresourcesarenotcleaned", + "full_action": "Reviewthelogsandcheckwhichresourcesarenotcleaned\nupinthepostbackupoperation." + }, + "3808": { + "code": 3808, + "desc": "Cannotcheckifthedatabaseexists.", + "first_action": "Ensurethatthedatabaseispresentbeforetherequested", + "full_action": "Ensurethatthedatabaseispresentbeforetherequested\noperationisperformed." + }, + "3809": { + "code": 3809, + "desc": "Cannotrunthebackupcommand.", + "first_action": "Reviewthelogsforverificationofthecommandandits", + "full_action": "Reviewthelogsforverificationofthecommandandits\nattributes." + }, + "3810": { + "code": 3810, + "desc": "Cannotfindthebackupfileatthespecifiedlocation.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3811": { + "code": 3811, + "desc": "CannotperformthePITrestore.", + "first_action": "EnsurethatthecloudstorageisavailabletoperformthePITrestoreoperation.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatthecloudstorageisavailabletoperformthePITrestoreoperation.\n■ Refertothe dbagentsutillogsfortheexactcauseoffailures." + }, + "3812": { + "code": 3812, + "desc": "Cannotperformpre-restoreoperation,databasealreadyexists.", + "first_action": "Ensurethatthedatabasenameisuniqueandnotpresent", + "full_action": "Ensurethatthedatabasenameisuniqueandnotpresent\nalready." + }, + "3813": { + "code": 3813, + "desc": "Cannotruntherestorecommand.", + "first_action": "Checkthe dbagentsutillogsforverificationofthe", + "full_action": "Checkthe dbagentsutillogsforverificationofthe\ncommandanditsattributes." + }, + "3814": { + "code": 3814, + "desc": "Cannotcreateemptydatabase.", + "first_action": "Ensurethatthedatabasewiththenewnamedoesnotexist.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthedatabasewiththenewnamedoesnotexist.\n■ Ensurethereareenoughpermissionstocreatethenewdatabases.\n■ Ensurethatthereisenoughstoragespaceavailabletocreatethenewdatabase." + }, + "3815": { + "code": 3815, + "desc": "Cannotcompletethepost-restoreoperation. 602NetBackupstatuscodes NetBackup status codes", + "first_action": "Reviewthelogstocheckwhichresourcesarenotcleaned", + "full_action": "Reviewthelogstocheckwhichresourcesarenotcleaned\nupinthepost-restoreoperation." + }, + "3816": { + "code": 3816, + "desc": "Cannotretrievethelistofdatabases.", + "first_action": "Ensurethereareenoughpermissionstoretrievethelistofalldatabasesforthe", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethereareenoughpermissionstoretrievethelistofalldatabasesforthe\ndatabaseserver.\n■ Reviewthelogsformoreinformation." + }, + "3817": { + "code": 3817, + "desc": "Cannotcompletethepre-backupoperation.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3818": { + "code": 3818, + "desc": "Cannotcompletethepre-restoreoperation.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3819": { + "code": 3819, + "desc": "Cannotcompletetherestoreoperation.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3820": { + "code": 3820, + "desc": "Internalservererror.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "3821": { + "code": 3821, + "desc": "Cannotcompletethecredentialvalidateoperation.", + "first_action": "Ensurethatservercredentialsarecorrect.", + "full_action": "Ensurethatservercredentialsarecorrect." + }, + "3822": { + "code": 3822, + "desc": "Cannotdeletethedatabase.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3823": { + "code": 3823, + "desc": "Thecloudprovidertypenotsupported.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting dbagentsutillogsonthemediaserver." + }, + "3824": { + "code": 3824, + "desc": "FailedtofetchcredentialsfromCMS.", + "first_action": "Ensurethatthecorrectcredentialsareaddedandverified", + "full_action": "Ensurethatthecorrectcredentialsareaddedandverified\nfortherequiredassetbeforetherequestedoperationbegins." + }, + "3825": { + "code": 3825, + "desc": "Cannotperformtheoperationbecausenomatchingdatabaseagent found.", + "first_action": "Thedbutiliy(InternalCall)foundaninvalidagent.Retry", + "full_action": "Thedbutiliy(InternalCall)foundaninvalidagent.Retry\ntheoperationwithasupportedconfiguration." + }, + "3826": { + "code": 3826, + "desc": "Cannotperformtherequestedoperationbecausetheassociated credentialswerenotfound.", + "first_action": "Ensurethatthecorrectcredentialsareaddedandverified.", + "full_action": "Ensurethatthecorrectcredentialsareaddedandverified." + }, + "3827": { + "code": 3827, + "desc": "Cannotperformtherestoreduetoaninvaliddatabasename.", + "first_action": "Enteradatabasenameusingsupportedcharactersthat", + "full_action": "Enteradatabasenameusingsupportedcharactersthat\nthecloudprovidersupports." + }, + "3828": { + "code": 3828, + "desc": "Unabletoreachthedatabaseserverhost.", + "first_action": "Checkthenetworkconnectivityorfirewallrulestoensure", + "full_action": "Checkthenetworkconnectivityorfirewallrulestoensure\nthereisaconnectiontothedatabaseserverfromtheNetBackupmediaserverthat\nisusedduringbackupandrestoreoperations." + }, + "3829": { + "code": 3829, + "desc": "Cannotperformtherequestedoperationbecausethenativeclientutility doesnotexistontheprovidedhost.", + "first_action": "EnsurethattheDBPaaSNativeClientutilitypackageis", + "full_action": "EnsurethattheDBPaaSNativeClientutilitypackageis\ninstalledonthemediaserver." + }, + "3830": { + "code": 3830, + "desc": "NetBackupWindowsprimaryserverdoesnotsupportbackupandrestore ofdatabaseswithmulti-byteornon-Englishcharactersintheirname.", + "first_action": "YoucanuseaprimaryserverrunningonaLinuxplatform", + "full_action": "YoucanuseaprimaryserverrunningonaLinuxplatform\ntorunthebackupoftheAWSRDSinstancethathasmulti-byteornon-English\ncharactersinthedisplayname." + }, + "3831": { + "code": 3831, + "desc": "CannotcreateinstantaccessforDBPaaS.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting bprdlogsonmasterserver." + }, + "3832": { + "code": 3832, + "desc": "CannotretrievedetailsofDBPaaSinstantaccess.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting bprdlogsonmasterserver." + }, + "3883": { + "code": 3883, + "desc": "CannotdeletetheDBPaaSinstantaccessexportpath.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting bprdlogsonmasterserver." + }, + "3834": { + "code": 3834, + "desc": "Failedtofetchcloudplug-incredentialsfromSnapshotManager. 607NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifythattheSnapshotManagerisupandrunning", + "full_action": "VerifythattheSnapshotManagerisupandrunning\nbecausethiserroroccurswhenNetBackupattemptstoretrievethecloudplug-in\ncredentialsfromSnapshotmanager." + }, + "3835": { + "code": 3835, + "desc": "Failedtounmountinstantaccesspath.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting nbtarlogsonmediaserver." + }, + "3836": { + "code": 3836, + "desc": "CannotretrievealltheDBPaaSinstantaccessmounts.", + "first_action": "Fordetailedtroubleshootinginformation,createadebug", + "full_action": "Fordetailedtroubleshootinginformation,createadebug\nlogdirectoryfortheprocessthatreturnedthisstatuscode.Thenretrytheoperation\nandchecktheresulting bprdlogsonmasterserver." + }, + "3837": { + "code": 3837, + "desc": "FailedtogetAzureManagedIdentityAccesstoken.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "3838": { + "code": 3838, + "desc": "Failedtocheckifdatabaseuserhasthesuperprivilege.", + "first_action": "Reviewthe dbagentslogsforthechecksuperuser", + "full_action": "Reviewthe dbagentslogsforthechecksuperuser\ncommandanditsattributes." + }, + "3839": { + "code": 3839, + "desc": "Thedatabaseuserdoesnothavesuperprivilege.", + "first_action": "Thedatabaseusermusthavethesuperprivilege.", + "full_action": "Thedatabaseusermusthavethesuperprivilege." + }, + "3840": { + "code": 3840, + "desc": "Failedtocreatethetemporaryrestorefile.", + "first_action": "Retrytherestorejob.", + "full_action": "Retrytherestorejob." + }, + "3841": { + "code": 3841, + "desc": "Cannotcompletetheuniversalshareoperation.", + "first_action": "Reviewthevpfslogsatthestoragepathofthedatamover", + "full_action": "Reviewthevpfslogsatthestoragepathofthedatamover\ncontainer." + }, + "3842": { + "code": 3842, + "desc": "TherequestedbackuptypeforthecorrespondingDBPaaSassetis unsupported. 609NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifythatthebackuptypeforthecorrespondingDBPaaS", + "full_action": "VerifythatthebackuptypeforthecorrespondingDBPaaS\nassetissupportedandifnotyoumustcorrectthebackuptype." + }, + "3843": { + "code": 3843, + "desc": "FailedtoenableCDC.", + "first_action": "VerifythattheDBPaaSassetuserhasaccesstoenable", + "full_action": "VerifythattheDBPaaSassetuserhasaccesstoenable\nCDCandifnot,theuserneedsaccessenabledtoCDCfortheDBPaaSasset." + }, + "3844": { + "code": 3844, + "desc": "FailedtodisableCDC.", + "first_action": "VerifythattheDBPaaSassetuserhasaccesstodisable", + "full_action": "VerifythattheDBPaaSassetuserhasaccesstodisable\nCDCandifnot,theuserneedsaccesstodisableCDCfortheDBPaaSasset." + }, + "3845": { + "code": 3845, + "desc": "ThedatabaseserverdoesnotsupportAzureManagedIdentity.", + "first_action": "Trytheoperationwithdatabasecredentials.", + "full_action": "Trytheoperationwithdatabasecredentials." + }, + "3846": { + "code": 3846, + "desc": "Cannotenableversion2ofthevariablelengthdeduplicationalgorithm.", + "first_action": "-imageId --segment vldv2 --sw_min 16 --sw_max 32", + "full_action": "Manuallyrunthe vpfs_actionscommandonstorage\nservertoenable vldv2perthefollowingexample:\n/usr/openv/pdde/vpfs/bin/vpfs_actions -a tune\n--imageId --segment vldv2 --sw_min 16 --sw_max 32" + }, + "3847": { + "code": 3847, + "desc": "CannotcreatetheS3bucketbecauseyoudonothavetherequired permissions.", + "first_action": "Addthepermissioncreatebuckettotheuserthatneeds", + "full_action": "Addthepermissioncreatebuckettotheuserthatneeds\ntocreatetheS3bucket." + }, + "3849": { + "code": 3849, + "desc": "CannotretrieveGCPServiceobject.", + "first_action": "Associatetheappropriatepermissionstotheservice", + "full_action": "Associatetheappropriatepermissionstotheservice\naccountthatisused." + }, + "3851": { + "code": 3851, + "desc": "Cannotcompletetheoperation,anotheroperationwasalreadyin progress.", + "first_action": "Waitforthecurrentjobtocompleteandrerunthefirstjob.", + "full_action": "Waitforthecurrentjobtocompleteandrerunthefirstjob." + }, + "3852": { + "code": 3852, + "desc": "CannotcleanuptheDBPaaSinstantaccessstagingpath.", + "first_action": "EnsurethatavalidAWSElasticfilesystemismountedonthecorrespondingstaging", + "full_action": "Performthefollowingasappropriate:\nEnsurethatavalidAWSElasticfilesystemismountedonthecorrespondingstaging\npath." + }, + "3854": { + "code": 3854, + "desc": "Cannotperformtherequestedoperationasthenativeclientutilitydoes nothavetherequiredpermissionstorun.", + "first_action": "Assignexecutablepermissionstotheserviceuseronthe", + "full_action": "Assignexecutablepermissionstotheserviceuseronthe\nmediaserverforallthird-partyutilitiesthatareusedforcredentialvalidation,backup,\nandrestore." + }, + "3900": { + "code": 3900, + "desc": "Thepageoffsetisinvalid.", + "first_action": "ReviewtheparametersfromtheExternalCredential", + "full_action": "ReviewtheparametersfromtheExternalCredential\nManagementSystemproviderandretrytheoperation." + }, + "3901": { + "code": 3901, + "desc": "TheExternalCredentialManagementSystemproviderdetailswerenot foundwiththesuppliedconfigurationname. 612NetBackupstatuscodes NetBackup status codes", + "first_action": "Createaconfigurationwiththesuppliedconfiguration", + "full_action": "Createaconfigurationwiththesuppliedconfiguration\nnamethroughtheNetBackupwebUIinthe Credential management." + }, + "3902": { + "code": 3902, + "desc": "Thecredentialnamedoesnotexist.", + "first_action": "CreatetherequiredExternalCredentialManagement", + "full_action": "CreatetherequiredExternalCredentialManagement\nSystemservercredentialsbeforeyouconfigureorupdatetheExternalCredential\nManagementSystemserver.Ifyougetthiserrorwhentheexternalcredentialsare\ncreated,retrytheoperation." + }, + "3903": { + "code": 3903, + "desc": "TheExternalCredentialManagementSystemprovidertypeisinvalid.", + "first_action": "TheonlysupportedprovidertypeisCyberArk.", + "full_action": "TheonlysupportedprovidertypeisCyberArk." + }, + "3904": { + "code": 3904, + "desc": "ConnectiontotheExternalCredentialManagementSystemserverfails usingtheprovidedcredentialnameorportnumber.", + "first_action": "Verifyifthehostname,port,certificates,orcredentialsare", + "full_action": "Verifyifthehostname,port,certificates,orcredentialsare\nvalidsothattheconnectionwiththeExternalCredentialManagementSystemserver\ncanbeestablished." + }, + "3905": { + "code": 3905, + "desc": "Invalidcredentialresponsewasreceivedfromtheexternalcredential managementsystemserver.", + "first_action": "EnsurethatthecredentialsthatwerecreatedinCyberArk", + "full_action": "EnsurethatthecredentialsthatwerecreatedinCyberArk\nmaptothesupportedworkloadinNetBackup.Forexample,theMSSQLcredentials\ninCyberArkmustonlybeusedwithMicrosoftSQLassetsinNetBackup." + }, + "3906": { + "code": 3906, + "desc": "Deletingtheselected Named credentialisnotpossibleasitisassociated withthe Configuration nameoftheExternalCredentialManagementSystem server.Deletetheassociatedentryfirst.", + "first_action": "TheExternalCredentialManagementSystemserver", + "full_action": "TheExternalCredentialManagementSystemserver\nconfigurationmustbedeletedfirsttodeleteanamedcredential." + }, + "3907": { + "code": 3907, + "desc": "DeletingtheselectedExternalCredentialManagementSystemserver isnotpossibleasitisassociatedwiththe Named credentials.Deletetheassociated entryfirst.", + "first_action": "TodeleteanExternalCredentialManagementSystem", + "full_action": "TodeleteanExternalCredentialManagementSystem\nserver,youmustfirstdeletethe Named credentialswhichusetheExternal\nCredentialManagementSystemserver." + }, + "3908": { + "code": 3908, + "desc": "TheagentdetailsoftheExternalCredentialManagementSystemare notfound.", + "first_action": "Createnewexternalcredentialswiththeprovidedname", + "full_action": "Createnewexternalcredentialswiththeprovidedname\norreviewtheIDofthecredentialsyouwanttodelete." + }, + "3909": { + "code": 3909, + "desc": "TherequesttoupdatetheinformationofExternalCredentialManagement Systemproviderisinvalid.", + "first_action": "configName", + "full_action": "Ensurethatthefollowingfieldsaresetwithvalidvalues:\n■ configName\n■ ecmsHostName\n■ credentialName" + }, + "3910": { + "code": 3910, + "desc": "Application IDisnotdefined.", + "first_action": "Ensurethatthe Application IDexistsontheCyberArk", + "full_action": "Ensurethatthe Application IDexistsontheCyberArk\nserver.\nNote: Application ID-SpecifiestheuniqueIDoftheapplicationissuingthe\npasswordrequest." + }, + "3911": { + "code": 3911, + "desc": "Objector Safenameisnotdefined.", + "first_action": "EnsurethatObjectorSafeexistsontheCyberArkserver.", + "full_action": "EnsurethatObjectorSafeexistsontheCyberArkserver.\nNote: Object-Specifiesthenameofthepasswordobjecttoretrieve.\nSafe-Specifiesthenameofthesafewherethepasswordisstored." + }, + "3912": { + "code": 3912, + "desc": "TheCommonNameorSubjectAlternativeNameofthecertificatedoes notcontainthehostnameoftheserverorthecertificateisinvalid.", + "first_action": "Youmustensurethatthecertificatethatisdeployedon", + "full_action": "Youmustensurethatthecertificatethatisdeployedon\ntheECMSserverhasaCommonNameoraSubjectAlternativeNamethatmatches\nthehostname." + }, + "3913": { + "code": 3913, + "desc": "Thecredentialtypeisinvalid.", + "first_action": "Makesurethatthecategoryofthecredentialsthatare", + "full_action": "Makesurethatthecategoryofthecredentialsthatare\nusedwhentheEMCSserverisconfigured,arethecredentialsforCyberArk." + }, + "4000": { + "code": 4000, + "desc": "Storagewebserverloginfailed.", + "first_action": "VerifythattheNBUDeduplicationStorageServer's", + "full_action": "VerifythattheNBUDeduplicationStorageServer's\ncredentials(storedintheNetBackupdatabase)arecurrentandvalidforthespecified\nstorageserver.ThesecredentialsarethosethatareaccessedfromtheJavaGUI." + }, + "4001": { + "code": 4001, + "desc": "Failedtocreatetheinstantaccessmount.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4002": { + "code": 4002, + "desc": "Failedtofetchtheinstantaccessmountlist.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4003": { + "code": 4003, + "desc": "Failedtofetchtheinstantaccessmountdetails.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4004": { + "code": 4004, + "desc": "Failedtocreateaninstantaccessvirtualmachine(VM).", + "first_action": "VerifythatthenetworkconfigurationiscorrectandtheNFSportisopenedin", + "full_action": "Dothefollowing,asappropriate:\n■ VerifythatthenetworkconfigurationiscorrectandtheNFSportisopenedin\nthefirewallsettings.IfIPv6isenabledintheESXihost,alsoverifytheIPv6\nconnectivitybetweentheESXihostandthestorageserver.\n■ VerifythattheVMnamedoesnotconflictwithanyexistingVMintheESXi\nhost/cluster.\n■ ChecktheVMWareuserprivilegestoensurethattheuserisallowedtocreate\ntheVMonthevCenter/ESXihost." + }, + "4005": { + "code": 4005, + "desc": "Abackupimagefromanunsupportedpolicytypewasspecified.Only PureDiskissupported.", + "first_action": "TheInstantAccessfeatureisonlysupportedontheMSDP", + "full_action": "TheInstantAccessfeatureisonlysupportedontheMSDP\nstorageserver,soensurethatthecorrectstorageserverisselectedinthepolicy." + }, + "4006": { + "code": 4006, + "desc": "Abackupimagefromanunsupportedpolicytypewasspecified.Only theVMwarepolicytypeissupported.", + "first_action": "TheInstantAccessfeatureisonlysupportedonthe", + "full_action": "TheInstantAccessfeatureisonlysupportedonthe\nVMwareworkload,soensurethatthecorrectpolicytypeisselected." + }, + "4007": { + "code": 4007, + "desc": "Failedtofetchthestorageservername.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4008": { + "code": 4008, + "desc": "Unexpectedresponsefromthestoragewebserver.", + "first_action": "Checkthestoragewebservicelogsontheappliancefor", + "full_action": "Checkthestoragewebservicelogsontheappliancefor\nthespecificreasonofthefailure." + }, + "4011": { + "code": 4011, + "desc": "Failedtorestoreasinglefiletothespecifiedvirtualmachine(VM).", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4012": { + "code": 4012, + "desc": "Failedtolistinstantaccessmountdirectory.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4013": { + "code": 4013, + "desc": "Failedtodeletetheinstantaccessmount.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4014": { + "code": 4014, + "desc": "InvalidinstantaccessmountID.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4015": { + "code": 4015, + "desc": "Instantaccessmountisnotyetready.Tryagainlater.", + "first_action": "AVMthatisbeingcreatedcannotbedeleted.Waitafew", + "full_action": "AVMthatisbeingcreatedcannotbedeleted.Waitafew\nminutesfortheVMcreationprocesstocompleteandthentryagain." + }, + "4016": { + "code": 4016, + "desc": "FailedtogetthedownloadURLfromtheinstantaccessmount.", + "first_action": "Ensurethatthedownloadfileexists;afilethatdoesnotexistcannotbe", + "full_action": "Dothefollowing,asappropriate:\n■ Ensurethatthedownloadfileexists;afilethatdoesnotexistcannotbe\ndownloaded.\n■ Verifythatthedownloaduserhasenoughaccesspermissiontodownloadthe\nfile.\n■ Verifythatthenetworkconnectionbetweenthebrowserandthemediaserver\nisworking." + }, + "4017": { + "code": 4017, + "desc": "FailedtogetRSApublickeysfromthestoragewebserver.", + "first_action": "Ensurethatyourserverisrunningproperly.", + "full_action": "Dothefollowing,asappropriate:\n■ Ensurethatyourserverisrunningproperly.\n■ Ensurethatyourcertificateisvalid.\n■ Ensurethatthereisnotahostnamemismatchinthecertificate.\nIfthepublickeyisstillunavailable,pleasecheckthewebserverlogs." + }, + "4019": { + "code": 4019, + "desc": "Failedtofetchthestorageservercredentials.", + "first_action": "VerifythattheNetBackupWebManagementConsolecan", + "full_action": "VerifythattheNetBackupWebManagementConsolecan\nreadthestorageservercredentials." + }, + "4020": { + "code": 4020, + "desc": "FailedtofetchVMwareservercredentials", + "first_action": "VerifythattheNetBackupWebManagementConsolecan", + "full_action": "VerifythattheNetBackupWebManagementConsolecan\nreadtheVMwareservercredentials." + }, + "4021": { + "code": 4021, + "desc": "Invalidfilepathspecified.", + "first_action": "Checkthatthedownloadfileexists;afilecannotbedownloadedifitdoesnot", + "full_action": "Dothefollowing,asappropriate:\n■ Checkthatthedownloadfileexists;afilecannotbedownloadedifitdoesnot\nexist.\n■ Verifythatthedownloaduserhasenoughaccesspermissiontodownloadthe\nfile." + }, + "4022": { + "code": 4022, + "desc": "Invalidvirtualmachine(VM)username/password.", + "first_action": "Specifyausernameandapassword.", + "full_action": "Specifyausernameandapassword." + }, + "4023": { + "code": 4023, + "desc": "Oneoftherequiredparameters(BIOSUUID,instanceUUID,VMname) isinvalid.", + "first_action": "Specifytherequiredparameters(BIOSUUID,instance", + "full_action": "Specifytherequiredparameters(BIOSUUID,instance\nUUID,andVMname)." + }, + "4024": { + "code": 4024, + "desc": "Invalidvirtualmachine(VM)namespecified.", + "first_action": "WhenyoucreateaVM,youmustspecifyanamethatis", + "full_action": "WhenyoucreateaVM,youmustspecifyanamethatis\nnotblankandthatisnotlongerthan80characters." + }, + "4025": { + "code": 4025, + "desc": "Failedtofetchimagedetails.", + "first_action": "ChecktheNetBackupwebservicelogsforthespecific", + "full_action": "ChecktheNetBackupwebservicelogsforthespecific\ncauseofthefailure." + }, + "4026": { + "code": 4026, + "desc": "Backupimagedoesnotsupportinstantaccess.", + "first_action": "Backuptheimagetosupportedstorage:MediaServer", + "full_action": "Backuptheimagetosupportedstorage:MediaServer\nDeduplicationPool(MSDP)." + }, + "4027": { + "code": 4027, + "desc": "Failedtocreatetheinstantaccessmount.", + "first_action": "Reducethenumberofinstantaccessmountsandtrythe", + "full_action": "Reducethenumberofinstantaccessmountsandtrythe\noperationagain." + }, + "4028": { + "code": 4028, + "desc": "FailedtoreloadMediaServerDeduplicationPoolmetadata.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4029": { + "code": 4029, + "desc": "FailedtogetimagesfromAmazonS3.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4030": { + "code": 4030, + "desc": "InternalAPIcallfailed.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4031": { + "code": 4031, + "desc": "InternalAPIcalltothecatalogfailed.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4032": { + "code": 4032, + "desc": "FailedtogetversionfromtheStoragePlatformWebService(SPWS). EnsurethatNGINXisrunningandconfiguredcorrectlyontheselectedMSDP storageserver.", + "first_action": "FortheNetBackupAppliance,reviewtheNetBackupWeb", + "full_action": "FortheNetBackupAppliance,reviewtheNetBackupWeb\nServicelogsforthespecificcauseofthefailure.ForaNetBackupbuild-your-own\nstorageserver,pleaseverifythatNGINXisinstalledandrunning.Dependingon\nworkload,refertoNetBackupforVMwareAdministrator’sGuideortheNetBackup\nforMicrosoftSQLServerAdministrator’sGuidefordetailedinstructionaboutInstant\nAccess." + }, + "4033": { + "code": 4033, + "desc": "VerificationoftheJSONWebTokensignaturefailed.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4034": { + "code": 4034, + "desc": "FailedtocreateaNetBackupjobfortheinstantaccessoperation.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4035": { + "code": 4035, + "desc": "FailedtoupdatetheNetBackupjobfortheinstantaccessoperation.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4036": { + "code": 4036, + "desc": "FailedtofetchtheNetBackupinstantaccessjobdetails. 625NetBackupstatuscodes NetBackup status codes", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4037": { + "code": 4037, + "desc": "Failedtodeleteaninstantaccessvirtualmachine(VM).", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4038": { + "code": 4038, + "desc": "Failedtogettheinstantaccessfolderattributes.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4039": { + "code": 4039, + "desc": "Therequiredparameterpathisinvalid.", + "first_action": "Correctthepathparameterandtrytheoperationagain.", + "full_action": "Correctthepathparameterandtrytheoperationagain." + }, + "4040": { + "code": 4040, + "desc": "ThestorageserverhasanearlierversionofNetBackup.", + "first_action": "UpgradethestorageservertothelatestNetBackupversion.", + "full_action": "UpgradethestorageservertothelatestNetBackupversion." + }, + "4041": { + "code": 4041, + "desc": "Failedtocreatetheuniversalshare.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4042": { + "code": 4042, + "desc": "Failedtofetchtheinstantaccessuniversalsharedetails.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4043": { + "code": 4043, + "desc": "Failedtofetchtheinstantaccessuniversalsharelist.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4044": { + "code": 4044, + "desc": "Failedtodeletetheinstantaccessuniversalshare.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4045": { + "code": 4045, + "desc": "Universalsharecapabilityisnotsupported.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4046": { + "code": 4046, + "desc": "Failedtofetchassetinformation.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4047": { + "code": 4047, + "desc": "FailedtopingStoragePlatformWebService.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4048": { + "code": 4048, + "desc": "FailedtocreatetheinstantsyncVM.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4049": { + "code": 4049, + "desc": "FailedtofetchinstantsyncVMdetails.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4050": { + "code": 4050, + "desc": "Failedtoconfigureinstantaccess.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "4200": { + "code": 4200, + "desc": "Operationfailed:Unabletoacquiresnapshotlock", + "first_action": "Retrytheoperationwhenthesnapshotisnolongerused", + "full_action": "Retrytheoperationwhenthesnapshotisnolongerused\nbyanotheroperation." + }, + "4201": { + "code": 4201, + "desc": "Incorrectsnapshotmethodconfigurationorsnapshotmethodnot compatibleforprotectingbackupselectionentries", + "first_action": "Therequiredcorrectstoragearraycredentialforthesnapshotmethod(wherever", + "full_action": "Verifythefollowing:\n■ Therequiredcorrectstoragearraycredentialforthesnapshotmethod(wherever\napplicable)isconfiguredinNetBackup.\n■ Therequiredsoftwareforthesnapshotmethodisconfiguredcorrectlyonthe\nclient.\n■ Youcanchoosethesnapshotmethodtoprotecttheentriesofthebackup\nselection(forexample,filesystem).\n■ Theentriesthatarespecifiedinthebackupselectionarecompatiblewiththe\nsnapshotmethodconfiguredinthepolicy.\nSeetheNetBackupSnapshotClientAdministrationGuideformoreinformation\naboutconfiguringasnapshotmethod." + }, + "4202": { + "code": 4202, + "desc": "Invalidorincompatiblestorageunitconfigured", + "first_action": "Thestoragedestinationthatisusedforthepolicyiscompatible.Forexample,", + "full_action": "Verifythefollowing:\n■ Thestoragedestinationthatisusedforthepolicyiscompatible.Forexample,\nthesnapshotmethodOST_FIMoperatesonlyonanSLPconfiguredasstorage\ndestination.\n■ Theconfigurationparameterthatwasprovidedforthesnapshotmethodis\ncorrect.Forexample,verifythatthesnapshotresourcesarecorrectandthe\nconfigurationparametersfortheconfiguredsnapshotmethodarecorrect.\n■ Youcanchoosethesnapshotmethodtoprotecttheentriesofthebackup\nselection(forexample,filesystem).\nSeetheNetBackupSnapshotClientAdministrationGuideformoreinformation\naboutconfiguringasnapshotmethod." + }, + "4203": { + "code": 4203, + "desc": "Invalidorunsupportedbackupselectionfilelist", + "first_action": "Theentriesthataregiveninthebackupselectioncanbeprotectedbythe", + "full_action": "Verifythefollowing:\n■ Theentriesthataregiveninthebackupselectioncanbeprotectedbythe\nsnapshotmethod.Forexample,afilesystemthatwascreatedontopofanHP\nEVAdiskcannotbeprotectedusingthesnapshotmethodforIBM.\n■ ThevolumeismountedonthespecifiedpathforNASvolumes(NFSmount\npointsorCIFSshare)." + }, + "4204": { + "code": 4204, + "desc": "Incompatibleclientfound", + "first_action": "Youhaveloggedintotheclientwiththesamedomain-userastheoneregistered", + "full_action": "Verifythefollowing:\n■ Youhaveloggedintotheclientwiththesamedomain-userastheoneregistered\nwiththeNetBackupclientservice.\n■ Theprimaryclientandtargetorremoteclientarecompatible." + }, + "4205": { + "code": 4205, + "desc": "Incorrectornocredentialsfound", + "first_action": "IfyoucreatedanNDMPpolicyorconfiguredanNASDataMover,checkthat", + "full_action": "Verifythefollowing:\n■ IfyoucreatedanNDMPpolicyorconfiguredanNASDataMover,checkthat\ntheNDMPhostisconfiguredwiththecorrectcredentials.\n■ Thediskarrayhostorstorageservercredentialsarecorrect.\n■ Thethirdpartysoftwareorsupportingsoftwarethatisrequiredbytheconfigured\nsnapshotmethodisinstalledontheclient.\nSeetheNetBackupSnapshotClientAdministrationGuideformoreinformation\naboutsnapshotmethods." + }, + "4206": { + "code": 4206, + "desc": "Authenticationerroroccurred.NetBackupClientServiceisrunningas LocalSystem,thisislikelyincorrect. 631NetBackupstatuscodes NetBackup status codes", + "first_action": "UpdatetheNetBackupClientServiceintheWindows", + "full_action": "UpdatetheNetBackupClientServiceintheWindows\nservicestousethepropercredentialsthatallowaccesstothestorageserver." + }, + "4207": { + "code": 4207, + "desc": "Couldnotfetchsnapshotmetadataorstatefiles", + "first_action": "TheNetBackupclientcancommunicatewiththeNetBackupmaster.", + "full_action": "Verifythefollowing:\n■ TheNetBackupclientcancommunicatewiththeNetBackupmaster.\n■ ThestatefilelocationontheNetBackupclienthaswritepermission.Thetypical\nlocationoftheNetBackupstatefileontheNetBackupclientisasfollows:\nWindows: C:\\Program Files\\Veritas\\NetBackup\\online_util\\fi_cntl\\\nUNIX: /usr/openv/netbackup/online_util/fi_cntl" + }, + "4208": { + "code": 4208, + "desc": "Couldnotsendsnapshotmetadataorstatefiles", + "first_action": "TheNetBackupclientcancommunicatewiththeNetBackupmaster.", + "full_action": "Verifythefollowing:\n■ TheNetBackupclientcancommunicatewiththeNetBackupmaster.\n■ ThestatefilelocationontheNetBackupclienthaswritepermission.Thetypical\nlocationoftheNetBackupstatefileontheNetBackupclientisasfollows:\nWindows: C:\\Program Files\\Veritas\\NetBackup\\db\\snapshot\\\nUNIX: /usr/openv/netbackup/db/snapshot/" + }, + "4209": { + "code": 4209, + "desc": "Snapshotmetadataorstatefilescannotbecreated", + "first_action": "Thelogscontainafailurethatprecedesthiserrorwhichrestrictsthecreation", + "full_action": "Verifythefollowing:\n■ Thelogscontainafailurethatprecedesthiserrorwhichrestrictsthecreation\nofmetadatacontent.\n■ ThestatefilelocationontheNetBackupclienthaswritepermission.Thetypical\nlocationoftheNetBackupstatefileontheNetBackupclientisasfollows:\nWindows: C:\\Program Files\\Veritas\\NetBackup\\db\\snapshot\\\nUNIX: /usr/openv/netbackup/db/snapshot/" + }, + "4210": { + "code": 4210, + "desc": "Incorrectornocontentfoundinsnapshotmetadata", + "first_action": "Windows: C:\\Program Files\\Veritas\\NetBackup\\online_util\\fi_cntl\\", + "full_action": "Verifythatthespecifiedstatefileispresentonthehost.\nTheNetBackupstatefileisnormallylocatedinthefollowingNetBackupclient\ndirectory:\n■ Windows: C:\\Program Files\\Veritas\\NetBackup\\online_util\\fi_cntl\\\n■ UNIX: /usr/openv/netbackup/online_util/fi_cntl\nContactCohesityNetBackupsupportforassistance." + }, + "4211": { + "code": 4211, + "desc": "Snapshotnotaccessibleorinvalidsnapshot", + "first_action": "TheconnectionbetweentheNetBackupclientandthestoragemanagement", + "full_action": "Verifythefollowing:\n■ TheconnectionbetweentheNetBackupclientandthestoragemanagement\nhost-arrayisintact.\n■ Thehost-specificpermissionisenabledonthestoragearray.\n■ Thesnapshotexistsonthestoragearrayorfiler.\n■ ThesnapshottargetdeviceisnotmappedtomultipleHBAs.Ifitis,unmapone\noftheHBAsandcontinue.Supportofmultiplepathsforadevicethatrequires\nthemulti-pathsoftware." + }, + "4212": { + "code": 4212, + "desc": "Recreationofsnapshotfailed", + "first_action": "Verifythattherestoreflowofoperationshassucceeded.", + "full_action": "Verifythattherestoreflowofoperationshassucceeded." + }, + "4213": { + "code": 4213, + "desc": "Snapshotimportfailed", + "first_action": "Thesnapshotdeviceisaccessibleontheclient.", + "full_action": "Verifythefollowing:\n■ Thesnapshotdeviceisaccessibleontheclient.\n■ TheclienthasalltherequiredsoftwareforbuildingthesnapshotI/Ostack.This\nshouldbeequivalenttotheI/Ostackoftheprimaryclientwhoseentitywas\nrequiredtobeprotected.\n■ ThecommunicationbetweentheNetBackupclientandthemasterserveris\nintact.\n■ Thecopy-backrestoretargetdeviceisnotmappedtomultipleHBAs.Ifitis,\nunmaponeoftheHBAsandcontinue.Supportofmultiplepathsforadevice\nrequiresthemulti-pathsoftware.\n■ MakesurethattheiSCSIsessionisestablishedbetweenthenodeandthe\ntarget." + }, + "4214": { + "code": 4214, + "desc": "Snapshotmountfailed", + "first_action": "Youcanusetherequiredfilesystemtypetomountthegivensnapshot.", + "full_action": "Verifythefollowing:\n■ Youcanusetherequiredfilesystemtypetomountthegivensnapshot.\n■ Therequiredpermissionexistsontheclienttoenablesnapshotsforreading\nandtraversing." + }, + "4215": { + "code": 4215, + "desc": "Snapshotdeletionfailed", + "first_action": "Ensurethattheappropriateplug-inisconfiguredinthewebUIwiththe", + "full_action": "Verifythefollowing:\n■ Ensurethattheappropriateplug-inisconfiguredinthewebUIwiththe\nappropriatecredentials.Ifthecredentialsarechanged,ensurethattheyare\nupdatedfromthewebUI.\n■ Ensurethatthesnapshotlimitofthecloudproviderissufficient." + }, + "4216": { + "code": 4216, + "desc": "Snapshotcleanupfailed", + "first_action": "Verifythatyouhaveenabledthepermissiontodeletethe", + "full_action": "Verifythatyouhaveenabledthepermissiontodeletethe\nfiles." + }, + "4217": { + "code": 4217, + "desc": "Snapshotrestorefailed", + "first_action": "Thesnapshotexists.", + "full_action": "Verifythefollowing:\n■ Thesnapshotexists.\n■ Youhaveenoughpermissiontooverwriteorcreatefilesintherestoredirectory\norfolder.\n■ ThecommunicationbetweenNetBackupandthestoragearray-filerisintact." + }, + "4218": { + "code": 4218, + "desc": "Snapshotdeportfailed", + "first_action": "Thesnapshotexists.", + "full_action": "Verifythefollowing:\n■ Thesnapshotexists.\n■ ThecommunicationbetweenNetBackupandthestoragearray-filerisintact.\n■ TherequiredcredentialsforthestorageserverhavebeensuppliedinNetBackup.\n■ Anyrequiredsoftwareandlicenseforthethird-partysoftwareareconfigured." + }, + "4219": { + "code": 4219, + "desc": "Commandoperationfailed:Third-partycommandorAPIexecutionfailed", + "first_action": "FromtheNetBackuplogs,identifythefailingcommandorAPI.", + "full_action": "Dothefollowing:\n■ FromtheNetBackuplogs,identifythefailingcommandorAPI.\n■ Ensurethatyouhavetherequiredpermissiontoexecutethesecommands.\n■ Ifpossible,executethecommandmanuallytogathermoredetailsaboutthe\nfailure.\n■ Checkyourconfigurationtodeterminethecauseofthefailingcommandorthe\nAPI." + }, + "4220": { + "code": 4220, + "desc": "Commandoperationfailed:SystemcommandorAPIexecutionfailed", + "first_action": "FromtheNetBackuplogs,identifythefailingcommandorAPI.", + "full_action": "Verifythefollowing:\n■ FromtheNetBackuplogs,identifythefailingcommandorAPI.\n■ Takecorrectiveactionsbasedontheerrorthatisreportedasaresultofthe\ncommandexecution.\n■ Ensurethatyouhavetherequiredpermissiontoexecutethesecommands.\n■ Ifpossible,executethecommandmanuallytogathermoredetailsaboutthe\nfailure." + }, + "4221": { + "code": 4221, + "desc": "Foundaninvalidorunsupportedconfiguration", + "first_action": "FromtheNetBackuplogs,identifythefailingentityanditserror.", + "full_action": "Verifythefollowing:\n■ FromtheNetBackuplogs,identifythefailingentityanditserror.\n■ Checkthesupportmatrixtodeterminethecorrectsetupfortheconfiguration." + }, + "4222": { + "code": 4222, + "desc": "Operationfailed:Unabletoacquirepolicylocktotakesnapshot", + "first_action": "Nomanualinterventionisrequired.TheNetBackupPolicy", + "full_action": "Nomanualinterventionisrequired.TheNetBackupPolicy\nExecutionManager(NBPEM)retriesthejobbasedonthe Job retry delaysetting\nonthemasterserver.Tovieworsetthisproperty,goto Host Properties>Master\nServer>Global Parameters.ContactNetBackupSupportifyoucontinuetoget\nthiserrorandyouhaveensuredthatnooverlappingsnapshotjobsareinprogress." + }, + "4223": { + "code": 4223, + "desc": "Operationnotcompleted", + "first_action": "MakesurethatStoragevMotioniscompletedandthat", + "full_action": "MakesurethatStoragevMotioniscompletedandthat\nyoumovetheVMfromNetBackupstoragetotheproductiondatastore." + }, + "4224": { + "code": 4224, + "desc": "STSInternalError", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "4225": { + "code": 4225, + "desc": "Unauthorizedoperationattemptedbyclientormediaonstorageserver", + "first_action": "Validstorageservercredentialsareconfigured.", + "full_action": "Verifythefollowing:\n■ Validstorageservercredentialsareconfigured.\n■ Theclienthastherequiredprivilegesperthevendorspecification.Pleaserefer\ntotheNetBackupReplicationDirectorSolutionsGuideformoredetails." + }, + "4226": { + "code": 4226, + "desc": "Communicationfailureoccurredwithstorageserver.", + "first_action": "EnsurethatthecorrectSnapshotManagerisregisteredwiththecorrectport", + "full_action": "Verifythefollowing:\n■ EnsurethatthecorrectSnapshotManagerisregisteredwiththecorrectport\nnumber.\n■ IftheSnapshotManagerhostnameorportnumberischanged,ensurethatit\nisupdatedinNetBackup.\n■ EnsurethattheSnapshotManagerhostnameisaccessiblefromthemedia\nserver.Toverify,trytologontotheSnapshotManagerhostfromthebrowser\nofthemediaserver.\n■ VerifyifthemediaserverorSnapshotManagercertificatesareinvalidormissing.\nThecertificatesarenotgeneratediftheSnapshotManagerwasconfiguredto\nskipcertificategenerationbyaddingthefollowingentryin\n/cloudpoint/flexsnap.conffile: [client_registration]\nskip_certificate_generation = yes\nPerformthefollowingtogeneratethecertificates:\n■ EnsurethattheprimaryserverhostnameisaccessiblefromtheSnapshot\nManager.Toverify,trytologontotheSnapshotManagerandtelnettothe\nprimaryserverusingports1556and443.\n■ Ifyouuseprivatenamesforinstallingcertificatesandcommunicatingwith\nNetBackup,whichhavetoberesolvedusing /etc/hosts,performthe\nfollowing:\n■ Addentriessimilarto /etc/hostsfileinthe\n/cloudpoint/openv/etc/hostsfile.\n■ EnsurethatyouusethesameprivatenameduringtheSnapshotManager\ninstallationaswellastheSnapshotManagerregistration.\n■ Removethefollowingentryfrom /cloudpoint/flexsnap.conffile:\n[client_registration] skip_certificate_generation = yes\n■ Re-registerSnapshotManagerintheCloudworkload,usingthe Editoption\navailableinthe Snapshot ManagertabinthewebUI." + }, + "4227": { + "code": 4227, + "desc": "STSPlug-inerroroccurred", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "4228": { + "code": 4228, + "desc": "Storageserverorplug-inversionmismatch", + "first_action": "Verifythattheclientandthemediaserversupportthe", + "full_action": "Verifythattheclientandthemediaserversupportthe\nversionofthestorageserver." + }, + "4229": { + "code": 4229, + "desc": "Insufficientresourcesorcapabilitiesfoundbystorageserver", + "first_action": "Thestorageserverrecognizestheidentifieddevicefromthebackupselection.", + "full_action": "Verifythefollowing:\n■ Thestorageserverrecognizestheidentifieddevicefromthebackupselection.\n■ Therequiredfeaturesareenabledonthestorage.\n■ Therequiredfeaturelicensesareappliedonthestorage.\n■ ThestorageserverhassufficientavailablestoragespaceforNetBackuptriggered\nsnapshots." + }, + "4230": { + "code": 4230, + "desc": "Invalidstoragetopologyorstorageserverconfigurationerror", + "first_action": "Verifythatthestorageiscorrectlyconfiguredperthevendorspecification.", + "full_action": "Dothefollowing:\n■ Verifythatthestorageiscorrectlyconfiguredperthevendorspecification.\n■ Verifythattheunderlyingstoragesupportsthetopologythatisspecifiedinthe\nstoragelifecyclepolicy." + }, + "4231": { + "code": 4231, + "desc": "STSUnexpectedError", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "4232": { + "code": 4232, + "desc": "InvalidDiscoveryQueryURI", + "first_action": "ExaminetheURIusingthepolicyeditorforsyntaxerrors.", + "full_action": "ExaminetheURIusingthepolicyeditorforsyntaxerrors." + }, + "4233": { + "code": 4233, + "desc": "BIOSUUIDclientreferencenotallowedforvCloud 641NetBackupstatuscodes NetBackup status codes", + "first_action": "Selectanotherformofclientreferenceforthepolicy,", + "full_action": "Selectanotherformofclientreferenceforthepolicy,\npossiblyinstanceUUID." + }, + "4234": { + "code": 4234, + "desc": "VMwareserverloginfailure", + "first_action": "Correctthecredentialsthatareconfiguredforthe", + "full_action": "Correctthecredentialsthatareconfiguredforthe\ndesignatedserver." + }, + "4235": { + "code": 4235, + "desc": "vCloudkeywordusedwhenvCloudnotenabled", + "first_action": "ConfigureavClouddirectorcredential,orremoveany", + "full_action": "ConfigureavClouddirectorcredential,orremoveany\nvCloudrelatedkeywordsfromthepolicyquery." + }, + "4236": { + "code": 4236, + "desc": "vCloudpolicyincludesmultipleorganizations", + "first_action": "CorrectthepolicyquerytoselectonlyVMsfromasingle", + "full_action": "CorrectthepolicyquerytoselectonlyVMsfromasingle\norganization,orchangethepolicytoenableVMsfrommultipleorganizations." + }, + "4237": { + "code": 4237, + "desc": "Clientdoesnotmeetpolicyrequirements", + "first_action": "ModifytheVMtomeettherequirementsfortheconfigured", + "full_action": "ModifytheVMtomeettherequirementsfortheconfigured\nclientreference,orchangethepolicytouseadifferentclientreference." + }, + "4238": { + "code": 4238, + "desc": "Noservercredentialsconfiguredforpolicy", + "first_action": "Verifythattheappropriateservercredentialshavebeen", + "full_action": "Verifythattheappropriateservercredentialshavebeen\nenteredforthetypeofdiscoverypolicy." + }, + "4239": { + "code": 4239, + "desc": "Unabletofindthevirtualmachine", + "first_action": "Thevirtualmachineidentifierconfiguredforthepolicyandthename(display", + "full_action": "Verifythefollowing:\n■ Thevirtualmachineidentifierconfiguredforthepolicyandthename(display\nname,hostname,UUID)enteredforthevirtualmachineonthepolicyagree.\n■ YoucanviewthevirtualmachineintheVMwareuserinterface." + }, + "4240": { + "code": 4240, + "desc": "Operationnotsupported", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "4241": { + "code": 4241, + "desc": "Block-levelincrementalbackupsarenotsupportedforthisdevice", + "first_action": "Upgradethevirtualmachinehardwaretoversion7or", + "full_action": "Upgradethevirtualmachinehardwaretoversion7or\nhigher(seetheappropriateVMwaredocumentation)." + }, + "4243": { + "code": 4243, + "desc": "UnabletoconnecttotheVirtualCenterserver", + "first_action": "IftherearetoomanyVMsnapshotjobs,limittheVMjobs", + "full_action": "IftherearetoomanyVMsnapshotjobs,limittheVMjobs\nusingtheVMwareResourceLimittolimittheconcurrentjobs." + }, + "4245": { + "code": 4245, + "desc": "Invalidpathnameforbackupselection", + "first_action": "TheIPaddresscannotbeusedinthepathname.", + "full_action": "TheIPaddresscannotbeusedinthepathname." + }, + "4246": { + "code": 4246, + "desc": "Therequestedoperationwaspartiallysuccessful.", + "first_action": "Createaseparatepolicyforeachclient", + "full_action": "Dothefollowing:\n■ Createaseparatepolicyforeachclient\n■ SpecifythecorrectvolumenamefortheVserver\n■ Specifyavolumenameandnotadirectorywithinavolume" + }, + "4248": { + "code": 4248, + "desc": "Indexfromsnapshotoperationfailedwithaninternalerror", + "first_action": "ChecktheNetBackupadministrationlogsformoredetails.", + "full_action": "ChecktheNetBackupadministrationlogsformoredetails.\nEnsurethatthereisenoughspaceonthemediaservertocreatetheindexdatabase." + }, + "4249": { + "code": 4249, + "desc": "Indexfromsnapshotoperationfailed,catalogalreadyexists 645NetBackupstatuscodes NetBackup status codes", + "first_action": "Checkthatthereisnoexistingcatalogforthespecified", + "full_action": "Checkthatthereisnoexistingcatalogforthespecified\nsourceimage.ChecktheNetBackupadministrationlogsformoredetails." + }, + "4250": { + "code": 4250, + "desc": "Indexfromsnapshotoperationfailed,unabletofindchildimageorfile information", + "first_action": "ChecktheNetBackupadministrationlogsformoredetails.", + "full_action": "ChecktheNetBackupadministrationlogsformoredetails." + }, + "4251": { + "code": 4251, + "desc": "Indexfromsnapshotoperationfailed.Failedtowriteintoindexdatabase.", + "first_action": "Typically,theindexdatabaseiscreatedunder", + "full_action": "Typically,theindexdatabaseiscreatedunder\nNB_INSTALL_DIR/tmp;forexample, /usr/openv/netbackup/tmp.Itcanbe\noverriddenbySNAPDIFF_DB_PATHintheNetBackupconfigurationfile.Ensure\nthatthereisenoughspaceonthemediaservertocreatetheindexdatabase.Check\ntheNetBackupadministrationlogsformoredetails." + }, + "4252": { + "code": 4252, + "desc": "Indexfromsnapshotoperationfailed.Entrydoesnotbelongtoanyof thebackupselectionentries.", + "first_action": "ChecktheNetBackupadministrationlogsformoredetails.", + "full_action": "ChecktheNetBackupadministrationlogsformoredetails." + }, + "4253": { + "code": 4253, + "desc": "Indexfromsnapshotoperationfailed.SLPversionmismatchforcurrent andpreviousbackupimage.", + "first_action": "ChecktheNetBackupadministrationlogsformoredetails.", + "full_action": "ChecktheNetBackupadministrationlogsformoredetails." + }, + "4254": { + "code": 4254, + "desc": "Invalidornopathfoundtocreateindexdatabase", + "first_action": "Typically,theindexdatabaseiscreatedunder", + "full_action": "Typically,theindexdatabaseiscreatedunder\nNB_INSTALL_DIR/tmp;forexample, /usr/openv/netbackup/tmp.Itcanbe\noverriddenbyaddingSNAPDIFF_DB_PATHintheNetBackupconfiguration.Check\nifthedefinedpathexists." + }, + "4255": { + "code": 4255, + "desc": "IndexfromsnapshotusingSnapDiffisdisabledbytheuser", + "first_action": "Setto0;donotperformtheindexfromsnapshotoperationbyusingSnapDiff.", + "full_action": "ToenabletheindexfromsnapshotbyusingSnapDiff,\nchangethevalueoftheNetBackupconfigurationkeyUSE_SNAPDIFFbyusing\nthe bpsetconfigCLI.Thepossiblevaluesofthekeyareasfollows:\n■ Setto0;donotperformtheindexfromsnapshotoperationbyusingSnapDiff.\n■ Setto1;theindexfromsnapshotbyusingSnapDiffisenabledonlyforthe\nincrementalschedule.\n■ Setto2;theindexfromsnapshotbyusingSnapDiffisenabledforallschedule\ntypes." + }, + "4256": { + "code": 4256, + "desc": "Indexfromsnapshotisnotsupportedforthefilesystemassociatedwith backupselection", + "first_action": "Currently,theindexfromthesnapshotoperationusing", + "full_action": "Currently,theindexfromthesnapshotoperationusing\nSnapDiffissupportedforNFS,CIFSfilesystems.Itisalsosupportedwhenthe\npolicytypeisNDMP.Changethepolicywiththebackupselectionentriesthathave\nafilesystemthatissupportedfortheindexfromsnapshotoperationsbyusing\nSnapDiff." + }, + "4257": { + "code": 4257, + "desc": "Indexfromsnapshotisnotsupportedforthestorageserver", + "first_action": "PleasecheckthattheindexfromsnapshotusingSnapDiff", + "full_action": "PleasecheckthattheindexfromsnapshotusingSnapDiff\nissupportedforthestorageserver.Ifitisnot,thenchangetheSLPwiththeSTU\nassociatedwiththestorageserverhavingsupportforindexfromsnapshotusing\nSnapDiff." + }, + "4258": { + "code": 4258, + "desc": "TransienterrorencounteredwhiletakingHyper-VVMsnapshot", + "first_action": "Microsoft-Windows-Hyper-V-VMMS/Admin)formoreinformation.", + "full_action": "ChecktheeventlogforHyper-VVMMS(LogName:\nMicrosoft-Windows-Hyper-V-VMMS/Admin)formoreinformation." + }, + "4259": { + "code": 4259, + "desc": "FailedtofindVirtualCenterhostnameinVMwareLookupService", + "first_action": "UsethesystemnameasconfiguredinthePlatform", + "full_action": "UsethesystemnameasconfiguredinthePlatform\nServicesControllerastheNetBackupvirtualmachineservername." + }, + "4260": { + "code": 4260, + "desc": "EncounteredSSOloginfailure", + "first_action": "Ensurethatthecredentialsthatyouenteredforthe", + "full_action": "Ensurethatthecredentialsthatyouenteredforthe\nNetBackupvirtualmachineserverareauthorizedforSingleSign-On." + }, + "4261": { + "code": 4261, + "desc": "EncounteredVMwareInternalServerError", + "first_action": "Refertothedetailsthataregivenintheerrormessage", + "full_action": "Refertothedetailsthataregivenintheerrormessage\nandtherelatedVMwareKnowledgeBasearticle.ChecktheNetBackupVxULlogs\n(libvcloudsuite).\nRelatedVMwareKnowledgeBasearticle:http://kb.vmware.com/kb/2124204" + }, + "4262": { + "code": 4262, + "desc": "EncounteredVMwarevCloudSuiteAPIfailure", + "first_action": "Refertothe VMware vCenter Server 6.0 Deployment", + "full_action": "Refertothe VMware vCenter Server 6.0 Deployment\nGuideandtherelatedVMwareKnowledgeBasearticle.\nRelatedVMwareKnowledgeBasearticle:http://kb.vmware.com/kb/2106283" + }, + "4263": { + "code": 4263, + "desc": "EncounteredVMwareSOAPAPIfailure", + "first_action": "Refertothedetailsthataregivenintheerrormessage", + "full_action": "Refertothedetailsthataregivenintheerrormessage\nandtherelatedVMwareKnowledgeBasearticle.ChecktheNetBackupVxULlogs\n(libvcloudsuite).\nVMwareKnowledgeBasearticle:http://kb.vmware.com/kb/2125193" + }, + "4264": { + "code": 4264, + "desc": "EncounteredunexpectederrorwhileprocessingTagViewXML", + "first_action": "Iftheerrorisfromatestquery,trytheoperationagain.If", + "full_action": "Iftheerrorisfromatestquery,trytheoperationagain.If\ntheparent(Discovery)jobfails,trythejobagainwitha Reuse VMware selection\nquery resultsvalueof0inthefailingpolicyclientstabtoregeneratetheXMLfile." + }, + "4265": { + "code": 4265, + "desc": "EncounteredaVMwareVirtualMachineServerthatdoesnotsupport Tags 650NetBackupstatuscodes NetBackup status codes", + "first_action": "RefertotheNetBackupforVMwareAdministrator'sGuide.", + "full_action": "RefertotheNetBackupforVMwareAdministrator'sGuide." + }, + "4266": { + "code": 4266, + "desc": "EncounteredaVMwareVirtualMachineServerthatdoesnotofferTag APIs", + "first_action": "RefertotheNetBackupforVMwareAdministrator'sGuide.", + "full_action": "RefertotheNetBackupforVMwareAdministrator'sGuide." + }, + "4267": { + "code": 4267, + "desc": "FailedtoinitializeJavaRuntimeEnvironment", + "first_action": "InstalltheversionoftheNetBackupRemoteAdministration", + "full_action": "InstalltheversionoftheNetBackupRemoteAdministration\nConsolethatcorrespondstotheNetBackupClientinstallation.Theversionofthe\nNetBackupRemoteAdministrationConsolemustmatchtheNetBackupClient\nversion." + }, + "4268": { + "code": 4268, + "desc": "Failedtoretrieveresourcepoolinformation", + "first_action": "Checktheresourcepoolpath.Ifitisincorrect,specifythe", + "full_action": "Checktheresourcepoolpath.Ifitisincorrect,specifythe\ncorrectresourcepoolpaththatexistsindestinationvCenterserver." + }, + "4269": { + "code": 4269, + "desc": "Foundmultiplevirtualmachineswithsameidentity", + "first_action": "Selectadifferentdisplaynameforrestoreorrenamethe", + "full_action": "Selectadifferentdisplaynameforrestoreorrenamethe\nvirtualmachinesinthedestinationresourcepoolorvApp.Onlyonevirtualmachine\nwiththesamedisplaynamecanexistintheresourcepoolorvApp." + }, + "4270": { + "code": 4270, + "desc": "Asnapshotofthevirtualmachineexistsandthepolicyoptionspecifies abortingthebackup", + "first_action": "Eitherremovethesnapshotandrestartthebackupjobor", + "full_action": "Eitherremovethesnapshotandrestartthebackupjobor\nmodifythepolicytoignoreorremoveexistingsnapshots.NetBackupremoves\nexistingsnapshotsonlyifNetBackupcreatedthem." + }, + "4271": { + "code": 4271, + "desc": "Maximumvirtualmachinesnapshotsexceeded", + "first_action": "Removethevirtualmachine'ssnapshotsandrestartthe", + "full_action": "Removethevirtualmachine'ssnapshotsandrestartthe\nbackupjob." + }, + "4272": { + "code": 4272, + "desc": "Maximumdeltafilesexceeded 652NetBackupstatuscodes NetBackup status codes", + "first_action": "Consolidatethevirtualmachine’sdisksandrestartthe", + "full_action": "Consolidatethevirtualmachine’sdisksandrestartthe\nbackupjob." + }, + "4273": { + "code": 4273, + "desc": "Unabletolockthebackuporrestorehostforvirtualmachinesnapshot operations", + "first_action": "Restartthebackupjobwhennoothervirtualmachine", + "full_action": "Restartthebackupjobwhennoothervirtualmachine\nsnapshotoperationsareinprocess.IfNetBackupcannotacquirethelockfrequently,\nadjusttheNetBackupjobconfigurationasnecessarytoallowthevirtualmachine\nsnapshotstorunatdifferenttimesortorunondifferenthosts.Alternatively,\nreconfigureNetBackupsothatthesnapshotserializationisnotrequired." + }, + "4274": { + "code": 4274, + "desc": "Failedtoremovevirtualmachinesnapshot", + "first_action": "Deletethevirtualmachinesnapshotmanually.", + "full_action": "Deletethevirtualmachinesnapshotmanually." + }, + "4275": { + "code": 4275, + "desc": "UnabletoconsolidateVirtualMachineDisks", + "first_action": "Consolidatethevirtualmachine’sdisksmanuallyand", + "full_action": "Consolidatethevirtualmachine’sdisksmanuallyand\nrestartthejob." + }, + "4276": { + "code": 4276, + "desc": "UnabletoretrieveVirtualMachineDiskinformation", + "first_action": "Reviewthejobdetailsandthebpfislogforanyadditional", + "full_action": "Reviewthejobdetailsandthebpfislogforanyadditional\ninformationthatisrelatedtotheerror.Correcttheunderlyingissuesthatcausethe\nfailureandrestartthejob." + }, + "4277": { + "code": 4277, + "desc": "Virtualmachinepathcontainsunsupportedcharacters", + "first_action": "Renamethevirtualmachineand/orfolderpathtoonethat", + "full_action": "Renamethevirtualmachineand/orfolderpathtoonethat\ncontainsonlysupportedcharacters." + }, + "4278": { + "code": 4278, + "desc": "Unabletoretrievevirtualmachineinformation", + "first_action": "Reviewthejobdetailsandthebpfislogforanyadditional", + "full_action": "Reviewthejobdetailsandthebpfislogforanyadditional\ninformationthatisrelatedtotheerror.Correcttheunderlyingissuesthatcausethe\nfailureandrestartthejob." + }, + "4279": { + "code": 4279, + "desc": "UnabletoretrievevirtualmachinevCloudinformation", + "first_action": "Reviewthejobdetailsandthebpfislogforanyadditional", + "full_action": "Reviewthejobdetailsandthebpfislogforanyadditional\ninformationthatisrelatedtotheerror.Correcttheunderlyingissuesthatcaused\nthefailureandrestartthejob." + }, + "4280": { + "code": 4280, + "desc": "VirtualmachinecontainsindependentandRawDeviceMappingdisks only", + "first_action": "Removethevirtualmachinefromthebackuppolicy", + "full_action": "Removethevirtualmachinefromthebackuppolicy\nselectionormodifythevirtualmachinetoincludeadditionaldisks." + }, + "4281": { + "code": 4281, + "desc": "Virtualmachinecontainsindependentdisksonly", + "first_action": "Removethevirtualmachinefromthebackuppolicy", + "full_action": "Removethevirtualmachinefromthebackuppolicy\nselectionormodifythevirtualmachinetoincludeadditionaldisks." + }, + "4282": { + "code": 4282, + "desc": "VirtualmachinecontainsRawDeviceMappingdisksonly", + "first_action": "Removethevirtualmachinefromthebackuppolicy", + "full_action": "Removethevirtualmachinefromthebackuppolicy\nselectionormodifythevirtualmachinetoincludeadditionaldisks." + }, + "4283": { + "code": 4283, + "desc": "Errordetectedwhileprocessingdiskidentifiers", + "first_action": "ModifythevirtualmachinesothatnoneoftheUUIDsfor", + "full_action": "ModifythevirtualmachinesothatnoneoftheUUIDsfor\nitsdisksduplicatetheUUIDforanyothervirtualmachine." + }, + "4287": { + "code": 4287, + "desc": "ANetBackupsnapshotofthevirtualmachineexistsandthepolicyoption specifiesabortingthebackup", + "first_action": "Manuallyremovetheorphanedsnapshot.", + "full_action": "Dothefollowing,asappropriate:\n■ Manuallyremovetheorphanedsnapshot.\nForVMware,youcanusetheVMwarevSphereinterfacetoremovevirtual\nmachinesnapshots.ForHyper-V,youcanuse nbhypervtool.exetoremove\nNetBackupsnapshotsthatwerecreatedwiththeWMIbackupmethod.Formore\ninformationonnbhypervtool.exe,refertotheNetBackupCommandsReference\nGuide.\n■ Reducethelikelihoodoforphanedsnapshotsbychangingtheresourcelimits\ntoreducetheloadontheappropriateVMwareorHyper-Vresource.The\nResource Limitdialogisinthe NetBackup Administration Consoleunder\nHost Properties > Master Servers.TheNetBackupguidesforVMwareand\nHyper-Vdescribetheavailablesettings.\n■ ChangetheNetBackuppolicyschedulestoavoidsimultaneousbackupsofthe\nvirtualmachine.\n■ ForVMwareonly:ChangetheNetBackuppolicy’s Existing snapshot handling\nparametertoadifferentoption(suchas Continue Backup).\n■ ForRHVonly:Refertothefollowingarticleforstepstounlockthedisk:\nhttps://access.redhat.com/solutions/396753.Thenmanuallyremovetheolder\nsnapshotsfromtheRHVmanager.\n■ ForNutanixAHV,refertotheNutanixAHVAdministrator’sGuidetoremovethe\nVMsnapshots." + }, + "4290": { + "code": 4290, + "desc": "Failedtocreatevirtualmachinesnapshot.Virtualmachineisbusy performinganotheroperation.", + "first_action": "Retrythesnapshotjobafterthevirtualmachinehas", + "full_action": "Retrythesnapshotjobafterthevirtualmachinehas\ncompletedtheconflictingoperation." + }, + "4292": { + "code": 4292, + "desc": "Unabletoactivatechangeblocktrackingincurrentstateofvirtualmachine", + "first_action": "Deleteorconsolidatethesnapshotsonvirtualmachines", + "full_action": "Deleteorconsolidatethesnapshotsonvirtualmachines\nonvSphereversion6.5andabovesothatNetBackupcanenablechangeblock\ntracking." + }, + "4293": { + "code": 4293, + "desc": "Invalidcredentialsoranaccessviolation", + "first_action": "Verifythattherearevalidcredentialsconfiguredforthe", + "full_action": "Verifythattherearevalidcredentialsconfiguredforthe\nhost/serverthatisbeingaccessedandthattheuserhasvalidprivilegestomake\ntherequest." + }, + "4294": { + "code": 4294, + "desc": "Thevirtualmachineisdisconnected", + "first_action": "EnsurethattheESXihostispoweredonandthevCenter", + "full_action": "EnsurethattheESXihostispoweredonandthevCenter\nServeragent(vpxa)isrunning." + }, + "4295": { + "code": 4295, + "desc": "VMretrievalfailed.", + "first_action": "EnsurethattheRHVmanagercredentialsarecorrectand", + "full_action": "EnsurethattheRHVmanagercredentialsarecorrectand\ntheRHVmanagerisaccessiblefromthebackuphost." + }, + "4296": { + "code": 4296, + "desc": "Noservercredentialsconfigured.", + "first_action": "AddtheRHVvirtualizationservercredentials.", + "full_action": "AddtheRHVvirtualizationservercredentials." + }, + "4297": { + "code": 4297, + "desc": "UnabletoobtainRHVservercredentials.", + "first_action": "EnsurethattheRHVmanagerisaccessiblefromthe", + "full_action": "EnsurethattheRHVmanagerisaccessiblefromthe\nbackuphostandthebackuphostisaddedtotheRHVAccessHostsfromNetBackup\nAdministrationConsole." + }, + "4298": { + "code": 4298, + "desc": "UnabletoobtainRHVmanagerversion.", + "first_action": "ChecktheRHVversionsthatNetBackupsupportsforVM", + "full_action": "ChecktheRHVversionsthatNetBackupsupportsforVM\nbackuporrestore.IftheRHVversionhaschanged,youmightseethisfailureifthe\nresponsebodyofsomeRHVAPIshaschanged.EnsurethattheRHVmanager\nnamehas95orfewercharacters.Refertothelogsformoreinformation." + }, + "4299": { + "code": 4299, + "desc": "Unabletogettopologyviewtree.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "4301": { + "code": 4301, + "desc": "Singlefilerestoreisnotsupportedforthispolicytype.", + "first_action": "Disablethesinglefilerestoreoptioninthepolicyandrerun", + "full_action": "Disablethesinglefilerestoreoptioninthepolicyandrerun\nthebackup." + }, + "4302": { + "code": 4302, + "desc": "TheVMisunavailableonthecurrenthost.IftheVMisahighlyavailable VM,itmayhavemovedtoanotherhost.", + "first_action": "WhenSCVMMisusedtomanageaVM,dynamic", + "full_action": "WhenSCVMMisusedtomanageaVM,dynamic\noptimizationcantriggermorefrequentmigration.Iftherearetoofrequentretries\nhappening,configureVMoptimizationactionscorrectlytomanageVMmigrations.\nAfteryouhaveconfiguredVMoptimizationactions,retrytheoperation." + }, + "4307": { + "code": 4307, + "desc": "Authenticationerror.NetBackuplegacynetworkserviceisrunningas localsystem.", + "first_action": "LogontotheNetBackuplegacynetworkserviceasthe", + "full_action": "LogontotheNetBackuplegacynetworkserviceasthe\ndomainuserandtryagain." + }, + "4308": { + "code": 4308, + "desc": "Authenticationerror.TheserviceuserforNetBackupclientserviceand NetBackuplegacynetworkservice,mustbethesame. 660NetBackupstatuscodes NetBackup status codes", + "first_action": "LogontotheNetBackupclientserviceandNetBackup", + "full_action": "LogontotheNetBackupclientserviceandNetBackup\nlegacynetworkserviceasthedomainuserandtryagain." + }, + "4309": { + "code": 4309, + "desc": "Authenticationerror.Unabletoretrievetheuserfortheservice.", + "first_action": "RestartalloftheNetBackupservicesandtrytheoperation", + "full_action": "RestartalloftheNetBackupservicesandtrytheoperation\nagain." + }, + "4310": { + "code": 4310, + "desc": "Cannotretrievesnapshotinformation.", + "first_action": "WhileasnapshotwastakenforSANdevice,someinternal", + "full_action": "WhileasnapshotwastakenforSANdevice,someinternal\nissuesoccurred.NetBackupcannotcorrectlystorethesnapshot-relatedinformation.\nCheckthe bpfislogsandretrytheoperation." + }, + "4311": { + "code": 4311, + "desc": "Thedevicelistbasedontherestoreselectiondoesnotmatchthedevice’s consistencygrouporgroupsthatwerefoundonthestoragearray.Rollbackrestore mayaffectdataonconsistencygroupdevices.", + "first_action": "Logontothestoragearrayandcorrecttheinconsistencyintheconsistency", + "full_action": "Performthefollowingasappropriate:\n■ Logontothestoragearrayandcorrecttheinconsistencyintheconsistency\ngroup.\n■ Togoaheadwiththerestoreprocess,usetheoption Force rollback even if it\ndestroys the consistency group’s state on the storage arrayavailablein\nBackup,Archive,andRestoreGUIoruse-force_group_rollbackoptionwith\nbprestorecommand.RefertotheNetBackupCommandsReferenceGuideto\ngetmoreinformationaboutthisrollbackoption." + }, + "4312": { + "code": 4312, + "desc": "Thejobdidnotcompletebecausethe/etc/fstabfilecontainsanentry ofabackupselectioninthe UUIDor LABELform.", + "first_action": "Whenyouusetheconfigurationthatisdetailedinthe", + "full_action": "Whenyouusetheconfigurationthatisdetailedinthe\nExplanation,ofthe/etc/fstabfileontheprimaryhost,youmustuseanalternate\nclientasbackuphostinthepolicy." + }, + "4313": { + "code": 4313, + "desc": "Therollbackrestoredidnotcompletebecausethe /etc/fstabfile containsanentryofbackupselectionin UUIDor LABELform.", + "first_action": "Whenyouusetheconfigurationthatisdetailedinthe", + "full_action": "Whenyouusetheconfigurationthatisdetailedinthe\nExplanation,ofthe /etc/fstabfileontheprimaryhost,youmusttemporarily\nremovethepolicybackupselectionentryfromthe /etc/fstabfile.Afterremoval\noftheentry,retrytherollbackrestoreagain.Whentherollbackrestoreissuccessful,\nyoucanaddtheentriesbacktothe /etc/fstabfile." + }, + "4315": { + "code": 4315, + "desc": "Cannotreplicatetheon-premisessnapshot.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "4500": { + "code": 4500, + "desc": "Thenumberofimagestobeimportedismorethanthelimit.", + "first_action": "Reducethenumberofimagestoimportto64orfewer.", + "full_action": "Reducethenumberofimagestoimportto64orfewer." + }, + "4501": { + "code": 4501, + "desc": "IncorrectmediaIDisusedwhileimportingtheimage.", + "first_action": "UsethecorrectmediaIDwhileimportingtheimage.Use", + "full_action": "UsethecorrectmediaIDwhileimportingtheimage.Use\nthe bpmedialistcommandtogettheinformation." + }, + "4502": { + "code": 4502, + "desc": "Invalidinformationaboutthemasterorthemediaserver. 663NetBackupstatuscodes NetBackup status codes", + "first_action": "Usethecorrecthostnameduringtheimageimport.", + "full_action": "Usethecorrecthostnameduringtheimageimport." + }, + "4503": { + "code": 4503, + "desc": "Currentactivejobcountexceedsactivejobcountlimitation.", + "first_action": "Waitfortheimportjobtofinishbeforeanynewimport", + "full_action": "Waitfortheimportjobtofinishbeforeanynewimport\njobsareinitiated." + }, + "4504": { + "code": 4504, + "desc": "Thenumberofimagestoimportiszero.", + "first_action": "Increasethenumberofimagestoimport.", + "full_action": "Increasethenumberofimagestoimport." + }, + "4505": { + "code": 4505, + "desc": "InputclientnameisinconsistentwithclientnameinbackupID.", + "first_action": "Verifythatyouusedthecorrectclientnameandbackup", + "full_action": "Verifythatyouusedthecorrectclientnameandbackup\nIDwhenyouimportedorrecoveredimages." + }, + "4506": { + "code": 4506, + "desc": "Failedtogetimagesfromcloudstorage.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "4507": { + "code": 4507, + "desc": "FailedtoreloadMSDPmetadata.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "4508": { + "code": 4508, + "desc": "FailedtogetAMIIDsfromAWS.", + "first_action": "VerifyyournetworkconnectiontoAmazonWebService.", + "full_action": "VerifyyournetworkconnectiontoAmazonWebService.\nRetrytheoperationandiftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "4509": { + "code": 4509, + "desc": "FailedtogetDRincloudstatus.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "4510": { + "code": 4510, + "desc": "CloudDRLSUnameisnotspecified.", + "first_action": "SpecifytheLSUnameforthecloudDRintherequestof", + "full_action": "SpecifytheLSUnameforthecloudDRintherequestof\ntheRESTfulAPI." + }, + "4511": { + "code": 4511, + "desc": "SpecifiedcloudDRLSUnamedoesnotexist.", + "first_action": "UsethecorrectLSUnameintherequestofRESTfulAPI.", + "full_action": "UsethecorrectLSUnameintherequestofRESTfulAPI." + }, + "4512": { + "code": 4512, + "desc": "NocloudDRLSUispresent.", + "first_action": "ConfigureacloudDRLSUintheNetBackupserver.", + "full_action": "ConfigureacloudDRLSUintheNetBackupserver." + }, + "4513": { + "code": 4513, + "desc": "InputLSUnamemustbeastring.", + "first_action": "SettheLSUnametothecorrectJSONformattedstring", + "full_action": "SettheLSUnametothecorrectJSONformattedstring\ninthePOSTbodyoftheRESTfulAPI." + }, + "4514": { + "code": 4514, + "desc": "Failedtogetstorageservers.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "4515": { + "code": 4515, + "desc": "Storageservernameisnotspecified.", + "first_action": "SpecifythestorageservernameforthecloudDRinthe", + "full_action": "SpecifythestorageservernameforthecloudDRinthe\nrequestoftheRESTfulAPI." + }, + "4516": { + "code": 4516, + "desc": "Specifiedstorageservernamedoesnotexist.", + "first_action": "Usethecorrectstorageservernameintherequestofthe", + "full_action": "Usethecorrectstorageservernameintherequestofthe\nRESTfulAPI." + }, + "4517": { + "code": 4517, + "desc": "Nostorageserverispresent.", + "first_action": "ConfigureastorageserverinNetBackup.", + "full_action": "ConfigureastorageserverinNetBackup." + }, + "4518": { + "code": 4518, + "desc": "Inputstorageservernamemustbeastring.", + "first_action": "SetthestorageservernametothecorrectJSONformatted", + "full_action": "SetthestorageservernametothecorrectJSONformatted\nstringinthePOSTbodyoftheRESTfulAPI." + }, + "4519": { + "code": 4519, + "desc": "Failedtogetactiveimportjobcount.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "4520": { + "code": 4520, + "desc": "Thisoperationisnotsupportedoncurrentcloudprovider.", + "first_action": "Reviewyourrequestandconfirmthatitissupportedon", + "full_action": "Reviewyourrequestandconfirmthatitissupportedon\nthecloudprovider." + }, + "4521": { + "code": 4521, + "desc": "Thisoperationisnotsupportedonrequestedworkload.", + "first_action": "Reviewthattherequestedworkloadissupportedonthe", + "full_action": "Reviewthattherequestedworkloadissupportedonthe\nRESTfulAPI." + }, + "4604": { + "code": 4604, + "desc": "Youdonothavetherequiredpermissionstodeletethelicensekey.", + "first_action": "Verifythatyouhavesufficientpermissionsforthedelete", + "full_action": "Verifythatyouhavesufficientpermissionsforthedelete\nlicensefileoperation.Verifythatthelicensefilehassufficientpermissionsfordelete\noperation." + }, + "4605": { + "code": 4605, + "desc": "Thelicensekeycannotbedeleted.", + "first_action": "ReviewtheOS-basederrorandtakeappropriateaction.", + "full_action": "ReviewtheOS-basederrorandtakeappropriateaction." + }, + "4606": { + "code": 4606, + "desc": "ThespecifiedentitlementIDdoesnotexist.", + "first_action": "VerifythattheIDspecifiediscorrect.", + "full_action": "VerifythattheIDspecifiediscorrect." + }, + "4607": { + "code": 4607, + "desc": "ThespecifiedoperationontheNetBackupentitlementcannotbecarried out.", + "first_action": "ChecktheerrordetailsmentionedinRESTfulAPIresponseandperform", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheerrordetailsmentionedinRESTfulAPIresponseandperform\nnecessarycorrectiveaction.\n■ Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.The\nCohesityTechnicalSupportwebsitesiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "4608": { + "code": 4608, + "desc": "LicensewiththespecifiedentitlementIDalreadyexistsinNetBackup.", + "first_action": "Deletetheexistinglicenseifitisnecessarytoadditto", + "full_action": "Deletetheexistinglicenseifitisnecessarytoadditto\nNetBackupagain.Noactionisneededwhentheadditionofthelicenseisnot\nnecessary." + }, + "4609": { + "code": 4609, + "desc": "Thespecifiedlicensefileiscorrupted.", + "first_action": "Youmustusethelicensefilethatisdownloadedfromthe", + "full_action": "Youmustusethelicensefilethatisdownloadedfromthe\nCohesitylicensingportalandaddittotheNetBackupsoftware." + }, + "4610": { + "code": 4610, + "desc": "TheentitlementsdonotexistinNetBackup.", + "first_action": "VerifythatyouhaveatleastonelicenseinNetBackup.", + "full_action": "VerifythatyouhaveatleastonelicenseinNetBackup." + }, + "4611": { + "code": 4611, + "desc": "Cannotaddnewlicensewhenanexistinglicenseofadifferentedition ispresent.", + "first_action": "Makesurethatlicensesofdifferenteditionsarenotadded", + "full_action": "Makesurethatlicensesofdifferenteditionsarenotadded\natthesametime.Makesurethattheperpetuallicensecannotbeaddedontothe\nsubscriptionlicense." + }, + "4612": { + "code": 4612, + "desc": "Theexpiredlicensecannotbeadded.", + "first_action": "Makesurethatthelicenseisnotexpiredandrenewthelicensebeforeyouadda", + "full_action": "Performthefollowingasappropriate:\nMakesurethatthelicenseisnotexpiredandrenewthelicensebeforeyouadda\nnewlicense." + }, + "4700": { + "code": 4700, + "desc": "UnabletoattachrestoreddiskstotargetVM.", + "first_action": "ChecktheRHV,VMware,orNutanixAHVversions", + "full_action": "ChecktheRHV,VMware,orNutanixAHVversions\nNetBackupsupportsforVMbackuporrestore.RefertothebpVMutillogsformore\ninformationandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "4701": { + "code": 4701, + "desc": "UnabletogetvirtualmachineconfigurationforVM. 671NetBackupstatuscodes NetBackup status codes", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "4702": { + "code": 4702, + "desc": "DeleteofexistingVMfailedwitherror.", + "first_action": "EnsurethattheVMisturnedoff.Ifpossible,trytodelete", + "full_action": "EnsurethattheVMisturnedoff.Ifpossible,trytodelete\ntheVMmanuallyandthenruntherestoreoperation.Refertothe bpVMutillogs\nformoreinformationandcontactCohesityTechnicalSupportifrequired." + }, + "4703": { + "code": 4703, + "desc": "Virtualmachinecreationfailed,cannotproceedwithrestore.", + "first_action": "EnsurethatenoughresourcesareavailableontheRHV,", + "full_action": "EnsurethatenoughresourcesareavailableontheRHV,\nVMware,orNutanixAHVserverforthecreationoftheVM.Refertothe bpVMutil\nlogsformoreinformationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "4704": { + "code": 4704, + "desc": "Failedtocreatevirtualmachinewithspecifieddisks.", + "first_action": "EnsurethatenoughresourcesareavailableontheRHV", + "full_action": "EnsurethatenoughresourcesareavailableontheRHV\nserverforcreationofthedisks.Refertothe bpVMutillogsformoreinformation\nandcontactCohesityTechnicalSupportifrequired." + }, + "4705": { + "code": 4705, + "desc": "Unabletoretrievevirtualdiskconfiguration.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "4706": { + "code": 4706, + "desc": "Incorrectvirtualdiskconfigurationretrieved.", + "first_action": "Ensurethatthedisksthatarespecifiedintherenamefile", + "full_action": "Ensurethatthedisksthatarespecifiedintherenamefile\nfollowthecorrectsyntaxasperspecification.Refertothe bpVMutillogsformore\ninformationandcontactCohesityTechnicalSupportifrequired." + }, + "4707": { + "code": 4707, + "desc": "UnabletoattachrestorednetworkstotargetVM.", + "first_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat", + "full_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat\nNetBackupsupportsforVMbackuporrestore.RefertothebpVMutillogsformore\ninformationandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "4708": { + "code": 4708, + "desc": "UnabletoattachrestoredtagstotargetVM.", + "first_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat", + "full_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat\nNetBackupsupportsforVMbackuporrestore.RefertothebpVMutillogsformore\ninformationandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "4709": { + "code": 4709, + "desc": "UnabletosethighavailabilityoptionontargetVM.", + "first_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat", + "full_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat\nNetBackupsupportsforVMbackuporrestore.RefertothebpVMutillogsformore\ninformationandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "4710": { + "code": 4710, + "desc": "FailedtogetVMTagsInformation.", + "first_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat", + "full_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat\nNetBackupsupportsforVMbackuporrestore.RefertothebpVMutillogsformore\ninformationandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "4711": { + "code": 4711, + "desc": "cURLencounteredanerror.Insufficientmemoryorinadequateresources availabletocompletethejob.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "4712": { + "code": 4712, + "desc": "Resourcenameisempty.", + "first_action": "EntertheappropriateVMdisplayname.Refertothe", + "full_action": "EntertheappropriateVMdisplayname.Refertothe\nbpVMutillogsformoreinformationandcontactCohesityTechnicalSupportif\nrequired." + }, + "4713": { + "code": 4713, + "desc": "Resourcenamecontainsunsupportedcharacters.", + "first_action": "UsesupportedcharactersintheVMdisplayname.Refer", + "full_action": "UsesupportedcharactersintheVMdisplayname.Refer\ntothebpVMutillogsformoreinformationandcontactCohesityTechnicalSupport\nifrequired." + }, + "4714": { + "code": 4714, + "desc": "Resourcenamelengthexceedssupportedmaximumlength.", + "first_action": "EnsurethatthelengthoftheVMdisplaynameiswithin", + "full_action": "EnsurethatthelengthoftheVMdisplaynameiswithin\nthesupportedlength.RefertothebpVMutillogsformoreinformationandcontact\nCohesityTechnicalSupportifrequired." + }, + "4715": { + "code": 4715, + "desc": "Pre-recoverycheckfailure.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "4716": { + "code": 4716, + "desc": "Unsupportedhypervisortype.", + "first_action": "Refertothe bpVMutillogsformoreinformation.Ifthe", + "full_action": "Refertothe bpVMutillogsformoreinformation.Ifthe\nproblempersists,contactCohesityTechnicalSupport." + }, + "4718": { + "code": 4718, + "desc": "InvalidAPIrequestparameter.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "4719": { + "code": 4719, + "desc": "Unabletoreadandunderstandvirtualdiskmetadata.", + "first_action": "CheckthedisktypesthatareattachedtoVMandmake", + "full_action": "CheckthedisktypesthatareattachedtoVMandmake\nsurethatNetBackupsupportsthediskformat.Verifythatthedisksthatareattached\ntoVMsareproperlyvisibleinsidetheVM." + }, + "4720": { + "code": 4720, + "desc": "EncryptedVirtualDiskisnotsupported.", + "first_action": "VerifythelistofoptionsthatNetBackupsupportsfor", + "full_action": "VerifythelistofoptionsthatNetBackupsupportsfor\nbackinguptheRHV,VMware,orNutanixAHVVMs." + }, + "4721": { + "code": 4721, + "desc": "CompressedVirtualDiskisnotsupported.", + "first_action": "VerifythelistofoptionsthatNetBackupsupportsfor", + "full_action": "VerifythelistofoptionsthatNetBackupsupportsfor\nbackinguptheRHV,VMware,orNutanixAHVVMs." + }, + "4722": { + "code": 4722, + "desc": "FailedtoreadfromVirtualDisk.", + "first_action": "Retrythebackupoperation.Refertothe vxmslogsfor", + "full_action": "Retrythebackupoperation.Refertothe vxmslogsfor\nmoreinformationabouttheerror." + }, + "4723": { + "code": 4723, + "desc": "FailedtowriteintoVirtualDisk.", + "first_action": "Retrytherestoreoperation.Refertothe vxmslogsfor", + "full_action": "Retrytherestoreoperation.Refertothe vxmslogsfor\nmoreinformationabouttheerror." + }, + "4724": { + "code": 4724, + "desc": "InvalidDiskTransferInfo.", + "first_action": "Refertothe vxmslogsformoreinformationaboutthis", + "full_action": "Refertothe vxmslogsformoreinformationaboutthis\nerrorandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "4725": { + "code": 4725, + "desc": "Aninternalerroroccurred.", + "first_action": "Retrytheoperation.Refertothe vxmsor vfmslogsfor", + "full_action": "Retrytheoperation.Refertothe vxmsor vfmslogsfor\nmoreinformation." + }, + "4726": { + "code": 4726, + "desc": "FailedtocreatesnapshotofthespecifiedVM.", + "first_action": "MakesurethattheVMisunlockedbeforethebackup", + "full_action": "MakesurethattheVMisunlockedbeforethebackup\nstarts.Trytocreatetemporaryusersnapshottomakesurethatthereisnoissue\nwiththeRHVplatform.RefertothevxmslogsorcontactCohesityTechnicalSupport\nifrequired.\nBeforeaCDPbackupjobruns,makesurethatthereisnoissuewiththe nbcctd\nservice.Reviewthejobdetailsintheactivitymonitororthebpfisandnbcctdlogs\nonCDPgatewayformoredetails." + }, + "4727": { + "code": 4727, + "desc": "FailedtofetchVMsnapshotinformation.", + "first_action": "Checkthevirtualizationservereventsorlogsformore", + "full_action": "Checkthevirtualizationservereventsorlogsformore\ninformationaboutthiserror." + }, + "4728": { + "code": 4728, + "desc": "Failedtoopenthespecifieddisk.", + "first_action": "Ifitisthebackupoperation,checkiftheVMdisksare", + "full_action": "Ifitisthebackupoperation,checkiftheVMdisksare\nunlockedbeforethebackupstarts.FollowtheRHV,VMware,orNutanixAHV\ndocumentationtounlockthediskorVMsifrequiredandretrythebackup.Ifitisthe\nrestoreoperation,refertothevxmslogsformoreinformationandiftheissuepersists,\nvisittheCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupport\nwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "4729": { + "code": 4729, + "desc": "Failedtoreadthespecifieddisk.", + "first_action": "Refertothe vxmslogsformoreinformationaboutthis", + "full_action": "Refertothe vxmslogsformoreinformationaboutthis\nerrorandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "4730": { + "code": 4730, + "desc": "Failedtoclosethespecifieddisk.", + "first_action": "Checkthevirtualizationservereventsorlogsformore", + "full_action": "Checkthevirtualizationservereventsorlogsformore\ninformationaboutthiserror." + }, + "4731": { + "code": 4731, + "desc": "Receivedinvalidresponse.", + "first_action": "ChecktheRHVversionsthatNetBackupsupportsfor", + "full_action": "ChecktheRHVversionsthatNetBackupsupportsfor\nbackupandrestore.Refertothelogsformoreinformationandthenretrythebackup\norrestoreoperation." + }, + "4732": { + "code": 4732, + "desc": "ErrorinparsingtheHTTPresponse.", + "first_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat", + "full_action": "ChecktheRHV,VMware,orNutanixAHVversionsthat\nNetBackupsupportsforVMbackupandrestore.Iftheversionhaschanged,you\nmightseethisfailureiftheresponsebodyofsomeAPIshaschanged.Refertothe\nlogsformoreinformationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "4733": { + "code": 4733, + "desc": "OperationfailedduetolockedstatusofVM.", + "first_action": "Retrythebackupoperation.MakesurethattheVM", + "full_action": "Retrythebackupoperation.MakesurethattheVM\nsnapshotcreationoperationhappensproperlyontheRHVserver.Trycreatinga\nVMsnapshotmanuallyfromtheRHVmanagementconsole.Ifthesnapshotcreation\noperationisunresponsive,contactRHVsupport.Ifthesnapshotiscreatedproperly,\nretrythebackupoperation." + }, + "4734": { + "code": 4734, + "desc": "FailedtoupdatecatalogmetadataofVM.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "4735": { + "code": 4735, + "desc": "FailedtoreadstoragedetailsofVM.", + "first_action": "Retrythebackupoperation.", + "full_action": "Retrythebackupoperation." + }, + "4736": { + "code": 4736, + "desc": "FailedtosetpowerstateofVM.", + "first_action": "TrytoturnontheVMmanually.Refertothe bpVMutil", + "full_action": "TrytoturnontheVMmanually.Refertothe bpVMutil\nlogsformoreinformationandcontactCohesityTechnicalSupportifrequired." + }, + "4737": { + "code": 4737, + "desc": "CannotcreateVM,VMalreadyexists.", + "first_action": "UseadifferentVMname,deletetheexistingVM,orcreate", + "full_action": "UseadifferentVMname,deletetheexistingVM,orcreate\ntheVMonanalternatehypervisor.RefertothebpVMutillogsformoreinformation\nandcontactCohesityTechnicalSupportifrequired." + }, + "4739": { + "code": 4739, + "desc": "NodisksareattachedtothespecifiedVM.", + "first_action": "WhenyouprotectaVM,ensurethattheVMhasatleast", + "full_action": "WhenyouprotectaVM,ensurethattheVMhasatleast\nonediskattached." + }, + "4740": { + "code": 4740, + "desc": "Failedtoparsecatalogentry.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "4741": { + "code": 4741, + "desc": "Accessforbidden.", + "first_action": "Makesurethatthecredentialsofthevirtualizationserver", + "full_action": "Makesurethatthecredentialsofthevirtualizationserver\ndonotchangeduringthebackuporrestore.Ifthecredentialshavechanged,modify\n(ordeleteandagainadd)thevirtualizationservercredentialsinNetBackup." + }, + "4743": { + "code": 4743, + "desc": "InvalidHTTPmethod.", + "first_action": "Refertothevxmslogsformoreinformation.Iftheproblem", + "full_action": "Refertothevxmslogsformoreinformation.Iftheproblem\npersists,contactCohesityTechnicalSupport." + }, + "4744": { + "code": 4744, + "desc": "FailedtomakeHTTPrequest.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "4745": { + "code": 4745, + "desc": "FailedtogetthesignedtickettodownloadthediskfromtheRHVserver. Thediskmightbeinlockedstate.", + "first_action": "EnsurethatthediskoftheVMbeingbackedupisnotin", + "full_action": "EnsurethatthediskoftheVMbeingbackedupisnotin\nlockedstate.Ifitislocked,refertotheRHVdocumentationtounlockitandthen\nretrythebackupoperation." + }, + "4746": { + "code": 4746, + "desc": "EncounteredunalignedpagetableentryintheQcow2disk.Repairthe diskandretrytheoperation.", + "first_action": "AnunexpectedalignmentofpagetableentryinQcow2", + "full_action": "AnunexpectedalignmentofpagetableentryinQcow2\ndiskisobserved.EnsurethattheVMisupandrunningwiththediskattached,and\nalltheVMdisksareproperlyaccessiblefromtheVM." + }, + "4747": { + "code": 4747, + "desc": "Storagedomaintypeisundefined.Diskcreationfailed", + "first_action": "ChecktheliststoragedomaintypesthatNetBackup", + "full_action": "ChecktheliststoragedomaintypesthatNetBackup\nsupportsforrestoringtheRHVVMs." + }, + "4748": { + "code": 4748, + "desc": "UnabletoretrievetheVM. 683NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethatthevirtualizationservercredentialsarecorrect,", + "full_action": "Ensurethatthevirtualizationservercredentialsarecorrect,\nandthevirtualizationserverisaccessiblefromthebackuphost.Refertothe\nbpVMutillogsformoreinformationandcontactCohesityTechnicalSupportif\nrequired." + }, + "4749": { + "code": 4749, + "desc": "Noservercredentialsconfigured.", + "first_action": "AddthevirtualizationservercredentialstoNetBackup.", + "full_action": "AddthevirtualizationservercredentialstoNetBackup." + }, + "4750": { + "code": 4750, + "desc": "Unabletoobtainservercredentials.", + "first_action": "Ensurethatthevirtualizationservercredentialsareadded", + "full_action": "Ensurethatthevirtualizationservercredentialsareadded\ninthe Virtual Machine ServersdialogboxfromtheNetBackupAdministration\nConsole." + }, + "4751": { + "code": 4751, + "desc": "FailedtodeletethesnapshotofthespecifiedVM.", + "first_action": "Onthevirtualizationserver,manuallydeletetheVM", + "full_action": "Onthevirtualizationserver,manuallydeletetheVM\nsnapshotthatNetBackupcreated.Ensurethatnobackupjobisrunningforbacking\nuptheVM." + }, + "4755": { + "code": 4755, + "desc": "Unabletoobtainserverversion.", + "first_action": "Ensurethattheprovidedhostdetails(hostname,IP,and", + "full_action": "Ensurethattheprovidedhostdetails(hostname,IP,and\nportnumber)arecorrect.Alsoensurethatthehostisactiveandrunning." + }, + "4769": { + "code": 4769, + "desc": "Unabletoretrievethelistofcontainers.", + "first_action": "Ensurethatyouhaveenteredthecorrectcredentialsof", + "full_action": "Ensurethatyouhaveenteredthecorrectcredentialsof\nthevirtualizationserverandthattheserverisavailableandaccessible." + }, + "4770": { + "code": 4770, + "desc": "EnteravalidprimaryVMidentifier,NetBackupusesthisVMidentifier toselectandbackupvirtualmachines.", + "first_action": "Beforeyoubeginabackupoperation,entertheprimary", + "full_action": "Beforeyoubeginabackupoperation,entertheprimary\nVMidentifiertoselectandbackuptheVMs." + }, + "4771": { + "code": 4771, + "desc": "Failedtostart IOTAPPINGforthevirtualmachineontheVMserver.", + "first_action": "Reviewthe bpVMutillogsontheCDPgatewayandthe", + "full_action": "Reviewthe bpVMutillogsontheCDPgatewayandthe\nCIMservicelogsontheESXhostformoredetails." + }, + "4772": { + "code": 4772, + "desc": "Invalidrequestwasreceivedtostart IOTAPPINGforthevirtualmachine ontheVMserver.", + "first_action": "VerifythattheinputJSONreceivedbybpVMutiliscorrect.", + "full_action": "VerifythattheinputJSONreceivedbybpVMutiliscorrect.\nReviewthe bpVMutillogsontheCDPgatewayformoredetails." + }, + "4773": { + "code": 4773, + "desc": "Failedtoretrievethevirtualmachinehostinformation.", + "first_action": "VerifythattherearenoissueswiththevCenterandthe", + "full_action": "VerifythattherearenoissueswiththevCenterandthe\nESXhost.Reviewthe bpVMutillogsontheCDPgatewayformoredetails." + }, + "4774": { + "code": 4774, + "desc": "FailedtointeractoroperatewiththeVMserverservices.", + "first_action": "VerifythattherearenoissueswiththeCIMservicerunning", + "full_action": "VerifythattherearenoissueswiththeCIMservicerunning\nontheESX.Reviewthe bpVMutillogsontheCDPgatewayformoredetails." + }, + "4775": { + "code": 4775, + "desc": "Invalidrequestwasreceivedtostop IOTAPPINGforthevirtualmachine ontheVMserver.", + "first_action": "VerifythattheinputJSONreceivedbybpVMutiliscorrect.", + "full_action": "VerifythattheinputJSONreceivedbybpVMutiliscorrect.\nReview bpVMutillogsontheCDPgatewayformoredetails." + }, + "4776": { + "code": 4776, + "desc": "Failedtostop IOTAPPINGforthevirtualmachineontheVMserver.", + "first_action": "Reviewthe bpVMutillogsontheCDPgatewayandthe", + "full_action": "Reviewthe bpVMutillogsontheCDPgatewayandthe\nCIMservicelogsontheESXhostformoredetails." + }, + "4777": { + "code": 4777, + "desc": "Storagepolicyisnotdetachedfromoneormorevirtualdisksofvirtual machine.", + "first_action": "DetachthestoragepolicyforallthedisksoftheVMand", + "full_action": "DetachthestoragepolicyforallthedisksoftheVMand\nretrytheoperation." + }, + "4778": { + "code": 4778, + "desc": "PowerstateofspecifiedvirtualmachinetoberegisteredforIOtapping isnoton.", + "first_action": "TurnontheVMtobeprotectedandretrytheoperation.", + "full_action": "TurnontheVMtobeprotectedandretrytheoperation." + }, + "4779": { + "code": 4779, + "desc": "UnsupportedESXiversion.", + "first_action": "UseESXiversion6.7orhigherwithCDPfeature.", + "full_action": "UseESXiversion6.7orhigherwithCDPfeature." + }, + "4780": { + "code": 4780, + "desc": "FailedtoretrieveorparsetheversionofCohesityIOfilter.", + "first_action": "RestarttheCIMserverserviceontheESXiserverand", + "full_action": "RestarttheCIMserverserviceontheESXiserverand\nretrytheVMsubscriptiontotheCDPprotectionplan.YoucanfindtheCIMserver\nserviceoftheESXiserverinConfigure > ServicessectionoftheESXi." + }, + "4781": { + "code": 4781, + "desc": "UnsupportedVeritasIOfilterversion.", + "first_action": "InstallorupgradeVAIOVIBtoaversionof4.0orhigher.", + "full_action": "InstallorupgradeVAIOVIBtoaversionof4.0orhigher." + }, + "4782": { + "code": 4782, + "desc": "Storagepolicyisnotattachedtooneormorevirtualdisksofvirtual machinetoberegisteredfor IOTAPPING.", + "first_action": "AttachthestoragepolicytoallthedisksoftheVMand", + "full_action": "AttachthestoragepolicytoallthedisksoftheVMand\nretry." + }, + "4783": { + "code": 4783, + "desc": "Theoperationwascanceledbecauseanotheroperationisinprogress fortheCohesityIOfilter. 688NetBackupstatuscodes NetBackup status codes", + "first_action": "SubscribeorunsubscribetheVMsinbatchesoffiveor", + "full_action": "SubscribeorunsubscribetheVMsinbatchesoffiveor\nless." + }, + "4784": { + "code": 4784, + "desc": "VirtualmachineisalreadyregisteredforIOtappingtosomegateway.", + "first_action": "AnotherCDPgatewayprotectsthisVM.Youmayneed", + "full_action": "AnotherCDPgatewayprotectsthisVM.Youmayneed\ntounsubscribetheVMfromtheoldergatewayandsubscribetoanewCDPgateway." + }, + "4785": { + "code": 4785, + "desc": "iSCSIinitiatoronthebackuportherecoveryhostiseithernotrunning orunabletoconnectandorauthenticate.", + "first_action": "EnsurethattheiSCSIinitiatorserviceisinstalledand", + "full_action": "EnsurethattheiSCSIinitiatorserviceisinstalledand\nrunningandorenabledonthebackuportherecoveryhost.Formoreinformation\nabouttheiSCSIinitiatorserviceinstallationandenablementonWindowsorUNIX\nplatforms,refertotheNetBackupWebUIAHVAdministrator’sGuide." + }, + "4786": { + "code": 4786, + "desc": "ExternaldataserviceIPforiSCSIisnotsetontheAHVcluster.", + "first_action": "AsrecommendedbyNutanix,thedataservicesIPaddress", + "full_action": "AsrecommendedbyNutanix,thedataservicesIPaddress\nmustbesetfortheiSCSIdatatransfer.Toconfigure:LogontoNutanixAHVcluster\nPrismconsole > Settings > Cluster Details > Set iSCSI Data Services IP." + }, + "4787": { + "code": 4787, + "desc": "UnabletoretrievethelistofNutanixAHVhosts.", + "first_action": "Ensurethattheprovidedcredentialsofthevirtualization", + "full_action": "Ensurethattheprovidedcredentialsofthevirtualization\nserverarecorrectandthattheserverisavailableandaccessible." + }, + "4788": { + "code": 4788, + "desc": "Unabletoverifydataintegrity.", + "first_action": "IncreasetheCDP_DATA_CHECKSUM_VERIFICATION_TIMEOUT", + "full_action": "IncreasetheCDP_DATA_CHECKSUM_VERIFICATION_TIMEOUT\nvalueinthe bp.conffileontheCDPhost." + }, + "4789": { + "code": 4789, + "desc": "InvalidHypervisortype.", + "first_action": "ThemediaserverthatisassociatedwiththeSTUmust", + "full_action": "ThemediaserverthatisassociatedwiththeSTUmust\nhaveNetBackupversion9.1orhigher." + }, + "4790": { + "code": 4790, + "desc": "ThetrialbackupoperationisnotsupportedfortheNetBackupversion oftheremotehost. 690NetBackupstatuscodes NetBackup status codes", + "first_action": "Torunthetrialbackup,verifythatthemediaserver’slatest", + "full_action": "Torunthetrialbackup,verifythatthemediaserver’slatest\nversionis10.0ornewer.Ifthemediaserver'sversionisolderthan10.0,youmust\nupgradethatmediaserver." + }, + "4793": { + "code": 4793, + "desc": "Networkinterfacerestoreissupportedonlyfororiginalrestorelocation. Selecttheremovenetworkinterfaceandtryagain.", + "first_action": "The Network interface restoreoptionisnotsupported", + "full_action": "The Network interface restoreoptionisnotsupported\nforanalternaterestorescenario.Selectthe Remove network interfaceoptionand\ninitiaterestoreagain." + }, + "4794": { + "code": 4794, + "desc": "Unabletoretrievetheclusterdetails.", + "first_action": "Ensurethatthebackuphostcancommunicatewiththe", + "full_action": "Ensurethatthebackuphostcancommunicatewiththe\nNetBackupprimaryserver." + }, + "4795": { + "code": 4795, + "desc": "UnabletofindthePrismCentralfortheAHVcluster.", + "first_action": "EnsurethatthecorrectPrismCentralisconfiguredforthe", + "full_action": "EnsurethatthecorrectPrismCentralisconfiguredforthe\nAHVcluster." + }, + "4900": { + "code": 4900, + "desc": "TheNetBackupUICompatibilityServiceisnotrunning.", + "first_action": "ContactyourNetBackupadministratorforassistance.", + "full_action": "ContactyourNetBackupadministratorforassistance." + }, + "5100": { + "code": 5100, + "desc": "Unabletocreatetherobotinventoryfile.", + "first_action": "Ifthefileisnotcreated,confirmthatyouhaveenoughspaceavailableonthe", + "full_action": "Performthefollowingasappropriate:\n■ Ifthefileisnotcreated,confirmthatyouhaveenoughspaceavailableonthe\nsystem.\n■ IfNetBackupfailedtocorrectlysetpermissionsonthefile,itcouldbedueto\nincorrectfilepermissions.Ensurethatyouhavethenecessarypermissionto\naccessthefolderorthefile.Selectthefileorfolder,right-click,andselect\nProperties.Then,selectthe Securitytabandconfirmthatyouruseraccount\nhasthenecessarypermissions.\n■ IfNetBackupfailedtowritethecontentstothefileenablethewriteprivileges\nonthefile." + }, + "5400": { + "code": 5400, + "desc": "Backuperror-Noneoftherequestobjectswerefoundinthedatabase", + "first_action": "Checkthebackupselectionlist.Addtheobjectsthatare", + "full_action": "Checkthebackupselectionlist.Addtheobjectsthatare\npartofthedatabaseorremovethedatabaseinstancefromthepolicy." + }, + "5401": { + "code": 5401, + "desc": "Backuperror-FRA(FastRecoveryArea)wasrequested,butitwasnot foundinthedatabase", + "first_action": "AddanFRAareatothedatabaseorremovethedatabase", + "full_action": "AddanFRAareatothedatabaseorremovethedatabase\ninstancefromthepolicy." + }, + "5402": { + "code": 5402, + "desc": "OSAuthenticationerror-Couldnotconnecttothedatabase.Please checktheOScredentials", + "first_action": "Confirmthatthecredentialsareproperlyset.OnWindows,", + "full_action": "Confirmthatthecredentialsareproperlyset.OnWindows,\nyoumayneedtoreplaceaprocessleveltoken.First,select Start>Control\nPanel>AdministrativeTools>LocalSecurity Policy.Then,expand Local Policies\nintheleftpane,click User Rights Assignment,anddouble-clickReplace a process\nlevel tokenintherightpane.Addtheuseryouwanttoruntheclientpoliciesas.\nRestarttheserverforthisrighttotakeeffect." + }, + "5403": { + "code": 5403, + "desc": "OracleAuthenticationerror-Couldnotconnecttothedatabase.Please checktheOraclecredentials", + "first_action": "Confirmthatthecredentialsareproperlyset.", + "full_action": "Confirmthatthecredentialsareproperlyset." + }, + "5404": { + "code": 5404, + "desc": "ASMvalidationerror-PROXYbackupisnotsupportedforASM", + "first_action": "Movethedatabasetonon-ASMstorageorremovethe", + "full_action": "Movethedatabasetonon-ASMstorageorremovethe\ndatabaseinstancefromthepolicy." + }, + "5405": { + "code": 5405, + "desc": "RecoveryCatalogAuthenticationerror-Couldnotconnecttothe RecoveryCatalog.PleasechecktheRecoveryCatalogcredentials. 694NetBackupstatuscodes NetBackup status codes", + "first_action": "ConfirmthattheRecoveryCatalogcredentialsareproperly", + "full_action": "ConfirmthattheRecoveryCatalogcredentialsareproperly\nset." + }, + "5406": { + "code": 5406, + "desc": "Archivelogonlybackuprequested,butdatabaseisnotinARCHIVELOG Mode", + "first_action": "Confirmthatthedatabasearchivelogmodeisproperly", + "full_action": "Confirmthatthedatabasearchivelogmodeisproperly\nsettoeitherARCHIVELOGorMANUAL." + }, + "5407": { + "code": 5407, + "desc": "Databaseisinthewrongstate(mustbeOPEN)fortherequestedaction.", + "first_action": "ConfirmthatthedatabasemodeissettoOPEN.PossibleOraclecommands", + "full_action": "Performthefollowingasappropriate:\n■ ConfirmthatthedatabasemodeissettoOPEN.PossibleOraclecommands\nstartup,startupopensreadonly,orstartupopen.\n■ Openthetargetcontainerdatabaseinread-writemodebeforeinitiatingaPDB\nclone." + }, + "5408": { + "code": 5408, + "desc": "OSAuthenticationerror-Couldnotfindcredentials.Ifthisinstanceis partofaninstancegroup,makesurethatthegrouphasthecredentialsthatmatch thisOSType 695NetBackupstatuscodes NetBackup status codes", + "first_action": "IftheinstanceisonaUNIXclient,makesurethatits", + "full_action": "IftheinstanceisonaUNIXclient,makesurethatits\ninstancegroupcontainsUNIXcredentials.IftheinstanceisonaWindowsclient,\nmakesurethatitsinstancegroupcontainsWindowscredentials." + }, + "5409": { + "code": 5409, + "desc": "CloningisNOTsupportedforthisclientplatform", + "first_action": "RefertotheNetBackupReleaseNotesortheNetBackup", + "full_action": "RefertotheNetBackupReleaseNotesortheNetBackup\nMasterCompatibilityListforthesupportedplatformsforthecloningfeatureatthe\nfollowingURL:\nhttp://www.netbackup.com/compatibility" + }, + "5410": { + "code": 5410, + "desc": "OracleIntelligentPolicyisNOTsupportedforthisclientplatform", + "first_action": "RefertotheNetBackupReleaseNotesortheNetBackup", + "full_action": "RefertotheNetBackupReleaseNotesortheNetBackup\nMasterCompatibilityListforthesupportedplatformsforthisfeatureatthefollowing\nURL:\nhttp://www.netbackup.com/compatibility" + }, + "5411": { + "code": 5411, + "desc": "CannotdoahotbackupofadatabaseinNOARCHIVELOGmode", + "first_action": "Confirmthatthedatabasearchivelogmodeisproperly", + "full_action": "Confirmthatthedatabasearchivelogmodeisproperly\nsettoARCHIVELOGorchangetoanoffline(cold)databasebackup." + }, + "5412": { + "code": 5412, + "desc": "Databaseisinthewrongstate(mustbeOPENorMOUNTED)foran ArchiveLogBackup", + "first_action": "PutthedatabaseinanOPENorMOUNTEDstateand", + "full_action": "PutthedatabaseinanOPENorMOUNTEDstateand\nretrythebackup." + }, + "5413": { + "code": 5413, + "desc": "Databaseisinthewrongstate(mustbeOPENorMOUNTED)foran FRAbackup", + "first_action": "PutthedatabaseinanOPENorMOUNTEDstateand", + "full_action": "PutthedatabaseinanOPENorMOUNTEDstateand\nretrythebackup." + }, + "5414": { + "code": 5414, + "desc": "Therequestedoperationisnotsupportedwiththisclientversion", + "first_action": "UpgradetheNetBackupClientservicetoenablethis", + "full_action": "UpgradetheNetBackupClientservicetoenablethis\noperation." + }, + "5415": { + "code": 5415, + "desc": "Cannotshutdownread-onlystandbydatabase", + "first_action": "Donotselectthecolddatabasebackupoptiononthe", + "full_action": "Donotselectthecolddatabasebackupoptiononthe\nOracletabofthepolicy." + }, + "5416": { + "code": 5416, + "desc": "OraclecannotresolvetheTNSconnectionidentifier", + "first_action": "ThecorrectTNSidentifier.", + "full_action": "Verifythefollowing:\n■ ThecorrectTNSidentifier.\n■ Thecorrectlyconfigured tnsnames.orafile.\n■ ThecorrectpathfortheTNS_ADMINenvironmentvariable." + }, + "5417": { + "code": 5417, + "desc": "AnerrorhasoccurredcheckingiftheNFSserverisanappliance.", + "first_action": "Verifythatthedatabasebackupshareisexportedfroma", + "full_action": "Verifythatthedatabasebackupshareisexportedfroma\nNetBackupappliance." + }, + "5418": { + "code": 5418, + "desc": "TheNFSserverisnotanappliance.", + "first_action": "Verifythatthedatabasebackupshareisexportedfroma", + "full_action": "Verifythatthedatabasebackupshareisexportedfroma\nNetBackupappliance." + }, + "5419": { + "code": 5419, + "desc": "Thedatabasebackupsharedirectoryisnotavailableontheappliance.", + "first_action": "Verifythatthedatabasebackupsharedirectoryexistson", + "full_action": "Verifythatthedatabasebackupsharedirectoryexistson\ntheNetBackupappliance." + }, + "5420": { + "code": 5420, + "desc": "WholeDatabase-DatafileCopyShareselectionisnotsupportedfor thisclientplatform.", + "first_action": "Backupthedatabaseusingadifferentmethod.", + "full_action": "Backupthedatabaseusingadifferentmethod." + }, + "5421": { + "code": 5421, + "desc": "Noneoftherequestedpluggabledatabaseswerefound.", + "first_action": "Checkthedetailedstatusoftheassociatedjobsinthe", + "full_action": "Checkthedetailedstatusoftheassociatedjobsinthe\nactivitymonitorformoreinformation.Confirmthelistofthepluggabledatabases\nthatarespecifiedintheOracleIntelligentPolicyarecorrectandintherequested\ndatabase.Updatethelistofpluggabledatabasesinpolicy.Ifthepluggable\ndatabaseswerespecifiedusingthecommandline,pleaseconfirmtheirspelling.\nRetrythebackuponcetheupdatesarecomplete." + }, + "5422": { + "code": 5422, + "desc": "Partialsuccess-oneormoreoftherequestedpluggabledatabases werenotfound.", + "first_action": "Checkthedetailedstatusoftheassociatedjobsinthe", + "full_action": "Checkthedetailedstatusoftheassociatedjobsinthe\nactivitymonitorformoreinformation.Confirmthelistofpluggabledatabasesthat\narespecifiedintheOracleIntelligentPolicyarecorrectandintherequested\ndatabase.Updatethelistofpluggabledatabasesinpolicy.Ifthepluggable\ndatabaseswerespecifiedusingthecommandline,pleaseconfirmtheirspelling.\nRetrythebackuponcetheupdatesarecomplete." + }, + "5423": { + "code": 5423, + "desc": "Noneoftherequestedtablespaceswerefoundintherequestedpluggable databases.", + "first_action": "Checkthedetailedstatusoftheassociatedjobsinthe", + "full_action": "Checkthedetailedstatusoftheassociatedjobsinthe\nactivitymonitorformoreinformation.Confirmthelistoftablespacesthatarespecified\nintheOracleIntelligentPolicyarecorrectandintherequestedpluggabledatabases.\nUpdatethelists,whereapplicable,inpolicy.Ifthepluggabledatabasesor\ntablespaceswerespecifiedusingthecommandline,pleaseconfirmtheirspelling.\nRetrythebackuponcetheupdatesarecomplete." + }, + "5424": { + "code": 5424, + "desc": "Partialsuccess-oneormoreoftherequestedpluggabledatabasesdid notcontainanyoftherequestedtablespaces.", + "first_action": "Checkthedetailedstatusoftheassociatedjobsinthe", + "full_action": "Checkthedetailedstatusoftheassociatedjobsinthe\nactivitymonitorformoreinformation.Confirmthelistoftablespacesthatarespecified\nintheOracleIntelligentPolicyarecorrectandintherequestedpluggabledatabases.\nUpdatethelists,whereapplicable,inpolicy.Ifthepluggabledatabasesor\ntablespaceswerespecifiedusingthecommandline,pleaseconfirmtheirspelling.\nRetrythebackuponcetheupdatesarecomplete." + }, + "5425": { + "code": 5425, + "desc": "Noneoftherequesteddatafileswerefoundintherequestedpluggable databases.", + "first_action": "Checkthedetailedstatusoftheassociatedjobsinthe", + "full_action": "Checkthedetailedstatusoftheassociatedjobsinthe\nactivitymonitorformoreinformation.Confirmthelistofdatafilesthatarespecified\nintheOracleIntelligentPolicyarecorrectandintherequestedpluggabledatabases.\nUpdatethelists,whereapplicable,inpolicy.Ifthepluggabledatabasesordatafiles\nwerespecifiedusingthecommandline,pleaseconfirmtheirspelling.Retrythe\nbackuponcetheupdatesarecomplete." + }, + "5426": { + "code": 5426, + "desc": "Partialsuccess-oneormoreoftherequestedpluggabledatabasesdid notcontainanyoftherequesteddatafiles.", + "first_action": "Checkthedetailedstatusoftheassociatedjobsinthe", + "full_action": "Checkthedetailedstatusoftheassociatedjobsinthe\nactivitymonitorformoreinformation.Confirmthelistofdatafilesthatarespecified\nintheOracleIntelligentPolicyarecorrectandintherequestedpluggabledatabases.\nUpdatethelists,whereapplicable,inpolicy.Ifthepluggabledatabasesordatafiles\nwerespecifiedusingthecommandline,pleaseconfirmtheirspelling.Retrythe\nbackuponcetheupdatesarecomplete." + }, + "5427": { + "code": 5427, + "desc": "Partialsuccess-morethanoneerrorwasencountered,pleasereferto the Detailed Statustabinthe Job Detailsandreviewlogsformoreinformation.", + "first_action": "Checkthedetailedstatusoftheassociatedjobsinthe", + "full_action": "Checkthedetailedstatusoftheassociatedjobsinthe\nactivitymonitorformoreinformationontheerrors.Dependingontheerrors,make\ntheappropriatechangestothepolicy.Retrythebackuponcetheupdatesare\ncomplete." + }, + "5428": { + "code": 5428, + "desc": "Nodatabasebackupshareswerefound.", + "first_action": "Configuretheappliancedatabasebackupshareandthen", + "full_action": "Configuretheappliancedatabasebackupshareandthen\nbackupthefilestotheshareusingthedatabasevendor’stools.NetBackupdoes\nnotretrythisjobafterfailure." + }, + "5429": { + "code": 5429, + "desc": "Nonewfilesorfilesthatarerelatedtotheinstanceordatabasewere foundinthedatabasebackupshare.", + "first_action": "Makesurethatabackupisonthedatabasebackupshare", + "full_action": "Makesurethatabackupisonthedatabasebackupshare\nbeforethepolicyisexecuted.Ifthepolicycontainedanincrementalschedule,then\nverifythatthedatabasebackupsharecontainednewfiles.NetBackupdoesnot\nretrythisjobafterfailure." + }, + "5430": { + "code": 5430, + "desc": "Databasemustbein ARCHIVELOGmodetoperformacoldbackupofa pluggabledatabase.", + "first_action": "ChangethedatabasetoARCHIVELOGmodeorchangethe", + "full_action": "ChangethedatabasetoARCHIVELOGmodeorchangethe\nbackuprequestfromacoldbackuptoahotbackup.Retrythebackuponcethe\nupdatesarecomplete." + }, + "5431": { + "code": 5431, + "desc": "TherequestedoperationdidnotgetaresponsefromtheNetBackup appliance.", + "first_action": "OnWindows:AddaregistryDWORDentrythatiscalledAPPLIANCE_TIMEOUTwith", + "full_action": "Thedefaulttimeoutissetto60seconds.Configureanew\ntimeoutontheNetBackupmasterserver.Afterthetimeoutisconfiguredonthe\nmasterserver,confirmtheNetBackupapplianceisactiveandretrytheoperation.\n■ OnWindows:AddaregistryDWORDentrythatiscalledAPPLIANCE_TIMEOUTwith\navalueinsecondsat\nHKEY_LOCAL_MACHINE\\SOFTWARE\\Veritas\\NetBackup\\CurrentVersion\\Config\n■ OnUNIX:Changethe APPLIANCE_TIMEOUTsettinginthe bp.conffile" + }, + "5432": { + "code": 5432, + "desc": "TherequestedNetBackupapplianceoperationisunsuccessful.", + "first_action": "ReviewtheNetBackupapplianceerrormessagelog,the", + "full_action": "ReviewtheNetBackupapplianceerrormessagelog,the\nNetBackup Appliance Troubleshooting Guide,orcontacttheNetBackupappliance\nadministratorforhelp." + }, + "5433": { + "code": 5433, + "desc": "TheNetBackuprequestdidnotcompleteduetoaNetBackupappliance communicationissue.", + "first_action": "ReviewtheNetBackupapplianceerrormessagelog,the", + "full_action": "ReviewtheNetBackupapplianceerrormessagelog,the\nNetBackup Appliance Troubleshooting Guide,orcontacttheNetBackupappliance\nadministratorforhelp." + }, + "5434": { + "code": 5434, + "desc": "CannotvalidatetheidentityoftheNetBackupappliance.", + "first_action": "ReviewtheNetBackupapplianceerrormessagelog,the", + "full_action": "ReviewtheNetBackupapplianceerrormessagelog,the\nNetBackup Appliance Troubleshooting Guide,orcontacttheNetBackupappliance\nadministratorforhelp." + }, + "5435": { + "code": 5435, + "desc": "Recoverypointoperations(-create,-delete,or-list)mustbeinitiated fromamasterserver.", + "first_action": "create, -delete,or -listcommandoptionsfromthemasterserver.The", + "full_action": "ContacttheNetBackupadministratortorunthe nborair\n-create, -delete,or -listcommandoptionsfromthemasterserver.The\nNetBackupadministratormusthaverootuser(UNIX)oradministrator(Windows)\naccessonthemasterserver." + }, + "5436": { + "code": 5436, + "desc": "Norecoverypointwasfound.", + "first_action": "Confirmthereisarecoverypointcreated.Ifthereisno", + "full_action": "Confirmthereisarecoverypointcreated.Ifthereisno\nrecoverypoint,createarecoverypointandretrytheoperation." + }, + "5437": { + "code": 5437, + "desc": "Partialsuccess-recoverypointsfromoneormoredatabaseshares werenotfound.", + "first_action": "ReviewtheNetBackupdebuglogs(bprd, nboarir)for", + "full_action": "ReviewtheNetBackupdebuglogs(bprd, nboarir)for\nmoredetailsabouttheerror.Also,reviewtheNetBackupappliancedebuglogsfor\nfurtherdetails." + }, + "5438": { + "code": 5438, + "desc": "Therequestedexportpathinformationisnotfound.", + "first_action": "Listallrecoverypointsandseeiftherequestedexport", + "full_action": "Listallrecoverypointsandseeiftherequestedexport\npath /recoverypointisavailable.ReviewtheNetBackupdebuglogs(bprd,\nnboarir)formoredetailsabouttheerror.Also,reviewtheNetBackupappliance\ndebuglogsforfurtherdetails." + }, + "5439": { + "code": 5439, + "desc": "Validationunsuccessful.Therecoverypointwasnotcreatedfromthe specifiedbackupID.", + "first_action": "Confirmthatyourequestedthecorrectmountpath.Also,", + "full_action": "Confirmthatyourequestedthecorrectmountpath.Also,\nconfirmthatyouhaverequestedthecorrectbackupIDinthecreaterecoverypoint\nprocess.CheckwiththeNetBackupadministratorforthecorrectbackupIDinthe\ncreaterecoverypointprocessandsystemadministratorforthecorrectexportmount\npath." + }, + "5440": { + "code": 5440, + "desc": "Requiredenvironmentvariableisnotset.", + "first_action": "Youneedtosettherequiredenvironmentvariable", + "full_action": "Youneedtosettherequiredenvironmentvariable\nORACLE_HOMEwiththeappropriatevalueandperformthevalidateoperationagain.\nReviewtheNetBackupdebuglogs(nborair)formoreinformation." + }, + "5441": { + "code": 5441, + "desc": "AttempttoopenOracledirectNFSfilewasunsuccessful.", + "first_action": "WhenNetBackupperformsthevalidateoperationon", + "full_action": "WhenNetBackupperformsthevalidateoperationon\nWindows,wegetthemountpaththatisassociatedwiththesetexportpathfrom\nOracledirectNFSfile.Confirmthatthecorrectvalueissetintheenvironment\nvariable ORACLE_HOME.ReviewtheNetBackupdebuglogs(nborair)formore\ninformation." + }, + "5442": { + "code": 5442, + "desc": "AttempttoretrievethedeviceinformationfromtheNFSmountpathwas unsuccessful.", + "first_action": "Confirmthattheprovidedmountpathiscorrectandthat", + "full_action": "Confirmthattheprovidedmountpathiscorrectandthat\nthepathisrightlymounted(UNIX)orOracledirectNFSfile(Windows)hasthe\ncorrectentries.ReviewtheNetBackupdebuglogs(nborair)formoreinformation." + }, + "5443": { + "code": 5443, + "desc": "BackupIDcannotbeusedforOracleinstantrecovery.", + "first_action": "Usethenboraircommandwith-list_imagesoptionto", + "full_action": "Usethenboraircommandwith-list_imagesoptionto\nviewwhichimagesshouldbeusedforinstantrecoveryandspecifyadifferent\nbackupID." + }, + "5444": { + "code": 5444, + "desc": "TheNetBackupappliancecredentialsretrievalwasunsuccessful.", + "first_action": "ReviewtheNetBackupapplianceerrormessagelog,the", + "full_action": "ReviewtheNetBackupapplianceerrormessagelog,the\nNetBackup Appliance Troubleshooting Guide,orcontacttheNetBackupappliance\nadministratorforhelp." + }, + "5445": { + "code": 5445, + "desc": "Oracleinstantrecoverysharecannotbeusedforbackupoperations.", + "first_action": "ACopilotinstantrecoverysharecannotbeusedina", + "full_action": "ACopilotinstantrecoverysharecannotbeusedina\nbackuppolicy." + }, + "5446": { + "code": 5446, + "desc": "Partialsuccess-backupofoneormoreoftherequestedshares unsuccessful.", + "first_action": "Reviewthedetailedstatusofthebackupjobandthe", + "full_action": "Reviewthedetailedstatusofthebackupjobandthe\nbpdbsboradebuglogs." + }, + "5447": { + "code": 5447, + "desc": "CouldnotresolveappliancehostnamefromIPaddress.", + "first_action": "UpdatetheNetBackupserverlistormediaserverlistto", + "full_action": "UpdatetheNetBackupserverlistormediaserverlistto\nusetheappliancehostname." + }, + "5448": { + "code": 5448, + "desc": "Couldnotmatchtheappliancetoaserverintheclient’sserverlist.", + "first_action": "Addtheappliancehostnametotheclient’sserverlist.", + "full_action": "Addtheappliancehostnametotheclient’sserverlist." + }, + "5449": { + "code": 5449, + "desc": "Thescriptisnotapprovedforexecution. 708NetBackupstatuscodes NetBackup status codes", + "first_action": "Movethescripttothedefaultlocationoraddthepathas", + "full_action": "Movethescripttothedefaultlocationoraddthepathas\nanauthorizedlocationusingthe nbsetconfigor bpsetconfigcommand.The\ndefaultlocationforUNIXis: /usr/openv/netbackup/ext/db_ext.Thedefault\nlocationforWindowsis: install_path\\netbackup\\dbext." + }, + "5450": { + "code": 5450, + "desc": "Noscriptsorpathsareapprovedforexecutiononthisclient.", + "first_action": "Consulttheclientadministratorforinformationastowhy", + "full_action": "Consulttheclientadministratorforinformationastowhy\nnonewassetonthisclient." + }, + "5451": { + "code": 5451, + "desc": "Thescriptisstoredinaremotelocation.", + "first_action": "Movethescripttoalocalauthorizedlocationforexecution.", + "full_action": "Movethescripttoalocalauthorizedlocationforexecution." + }, + "5452": { + "code": 5452, + "desc": "Thescriptcannotbeaccessedforexecution.", + "first_action": "Confirmthatthescriptanditslocationareonthelocal", + "full_action": "Confirmthatthescriptanditslocationareonthelocal\nsystemandNetBackupcanaccessthescript.ForWindowsclients,besuretoverify\nthattheuserrunningtheNetBackupclientservicehas readand execute\npermissionsforthescript." + }, + "5453": { + "code": 5453, + "desc": "ThediscoveredDatabaseIDorDatabaseUniqueNamedidnotmatch theIDorNamethatwasexpectedorprovided.", + "first_action": "ConfirmthattheregisteredRACdatabasehasallthe", + "full_action": "ConfirmthattheregisteredRACdatabasehasallthe\ncorrectinformation.Reviewthescanname,servicename,port,DBID,uniquename,\nandanythingelsethatwasprovided.Retrytheoperation." + }, + "5454": { + "code": 5454, + "desc": "TheclientisnotpartofthespecifiedRACcluster.", + "first_action": "RunthecommandfromaclientthatispartoftheRAC", + "full_action": "RunthecommandfromaclientthatispartoftheRAC\ncluster." + }, + "5455": { + "code": 5455, + "desc": "TheOraclebackupdidnotstart.", + "first_action": "Checkthatyourdatabaseandthefilesystemareina", + "full_action": "Checkthatyourdatabaseandthefilesystemareina\nnormalstate.Confirmthattherearenomemoryconstraints,lockedfiles,rogue\nprocesses,oranyotherissuesthatcanpreventabackup.Reviewerrorlogsif\npossible.Oncethesystemisverifiedfunctional,retrytheOraclebackup.Iftheissue\npersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue" + }, + "5456": { + "code": 5456, + "desc": "NoOracleRACinstanceconnections. 710NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifythatoneormoreOracleRACinstancesareupandrunningandcanbe", + "full_action": "Retrythebackupafteryouverifythefollowing:\n■ VerifythatoneormoreOracleRACinstancesareupandrunningandcanbe\nconnectedto.\n■ VerifythecredentialsthatareusedtoconnecttotheOracleRACinstanceare\ncorrectinNetBackup." + }, + "5457": { + "code": 5457, + "desc": "Databasemustnotcontainanydatafilesthatareinbackupmode.", + "first_action": "NetBackupfailsanyjobswhereOracledatafilesare", + "full_action": "NetBackupfailsanyjobswhereOracledatafilesare\ndetectedtobeinbackupmode.Taketheaffecteddatafileoutofbackupmodeand\nre-runthebackup." + }, + "5458": { + "code": 5458, + "desc": "Thecollectionandbackupofmetadatawasunsuccessful.", + "first_action": "Examinethe bpdbsboraand dbclientlogsontheclient", + "full_action": "Examinethe bpdbsboraand dbclientlogsontheclient\n(Oracleserver)todeterminethecauseofthefailure." + }, + "5459": { + "code": 5459, + "desc": "OracleandDB2templatesarenotsupported.", + "first_action": "Oraclebackups:", + "full_action": "YoumustconvertthetemplateintoanOracleIntelligent\nPolicy(OIP),scriptsforOracle,orscriptsforDB2inthefollowingways:\nOracletemplates:\n■ Oraclebackups:\n■ ConvertthepolicyandtemplateintoanOracleIntelligentPolicy(OIP)using\ntheNetBackupAdministrationConsoleortheNetBackupwebUI.Thisoption\nistheonethatisrecommended.\n■ ConvertthetemplateintoanRMANbackupscript.Replacethetemplatein\nthepolicywiththisnewbackupscript.\n■ Oraclerestores:\n■ ConvertthetemplateintoanRMANrestorescript.\nDB2templates:\n■ DB2backup\n■ ConvertthebackuptemplateintoaDB2backupscript.Replacethetemplate\ninthepolicywiththisnewbackupscript.\n■ DB2restores:\n■ ConvertthetemplateintoaDB2restorescript." + }, + "5461": { + "code": 5461, + "desc": "NodatafilecopieswerefoundontheNFSshare.", + "first_action": "AnRMANcrosscheckmustbeperformed.", + "full_action": "AnRMANcrosscheckmustbeperformed." + }, + "5462": { + "code": 5462, + "desc": "TheOraclecloneoperationwasunsuccessful.", + "first_action": "Reviewthejobdetailstoseewhatfailed.Youcanalso", + "full_action": "Reviewthejobdetailstoseewhatfailed.Youcanalso\nreviewthebphdb,bpdbsbora,anddbclientlogsontheclient(Oracleserver)and\nNBARS(NetBackupprimaryserver)formoredetails." + }, + "5464": { + "code": 5464, + "desc": "Datacorruptionwasdetectedinthedatabaseduringbackup.", + "first_action": "Reviewthedatabaseforcorruption.", + "full_action": "Performthefollowingasappropriate:\n■ Reviewthedatabaseforcorruption.\nIfcorruptionisconfirmed,restorethedatabasefromthemostrecentbackup\nyouknowisgood.\n■ Validatethebackupintegritybeforeyourestorethedatabases.\n■ Investigatetherootcauseofthecorruptionandimplementpreventivemeasures\nlikeregularbackupsandintegritychecks." + }, + "5500": { + "code": 5500, + "desc": "Targetdestinationwasnotprovidedtorecovertheobject.", + "first_action": "Add cloudObjectStoreRecoveryDestinationinthe", + "full_action": "Add cloudObjectStoreRecoveryDestinationinthe\nrecoveryAPI.Formoreinformation,gototheSORTwebsite\n(https://sort.veritas.com/),andunder Supported Productsselect NetBackup.\nThensearchfor NetBackup Recovery API." + }, + "5501": { + "code": 5501, + "desc": "Bucketnamemustbespecified.", + "first_action": "AddthetargetbucketnameintherecoveryAPI.Formore", + "full_action": "AddthetargetbucketnameintherecoveryAPI.Formore\ninformation,gototheSORTwebsite(https://sort.veritas.com/),andunder Supported\nProductsselect NetBackup.Thensearchfor NetBackup Recovery API." + }, + "5502": { + "code": 5502, + "desc": "Providernamemustbespecified.", + "first_action": "AddtheprovidernameintherecoveryAPI.Formore", + "full_action": "AddtheprovidernameintherecoveryAPI.Formore\ninformation,gototheSORTwebsite(https://sort.veritas.com/),andunder Supported\nProductsselect NetBackup.Thensearchfor NetBackup Recovery API." + }, + "5503": { + "code": 5503, + "desc": "Cloudobjectstoreaccountmustbespecified.", + "first_action": "Addthecloudobjectstoreaccountnameintherecovery", + "full_action": "Addthecloudobjectstoreaccountnameintherecovery\nAPI.Formoreinformation,gototheSORTwebsite(https://sort.veritas.com/),and\nunder Supported Productsselect NetBackup.Thensearchfor NetBackup\nRecovery API." + }, + "5504": { + "code": 5504, + "desc": "Object/Blobstypemustbespecified.", + "first_action": "Addvalid Object/BlobstypeintherecoveryAPI.For", + "full_action": "Addvalid Object/BlobstypeintherecoveryAPI.For\nmoreinformation,gototheSORTwebsite(https://sort.veritas.com/),andunder\nSupported Productsselect NetBackup.Thensearchfor NetBackup Recovery\nAPI." + }, + "5505": { + "code": 5505, + "desc": "Recoverytypemustbespecifiedaspartofrecoveryrequest.", + "first_action": "AddavalidrecoverytypeintherecoveryAPI.Formore", + "full_action": "AddavalidrecoverytypeintherecoveryAPI.Formore\ninformation,gototheSORTwebsite(https://sort.veritas.com/),andunder Supported\nProductsselect NetBackup.Thensearchfor NetBackup Recovery API." + }, + "5506": { + "code": 5506, + "desc": "Recovery Object/Blobsmustbespecified.", + "first_action": "Addrecovery Object/Blobsif includeAllisfalse.For", + "full_action": "Addrecovery Object/Blobsif includeAllisfalse.For\nmoreinformation,gototheSORTwebsite(https://sort.veritas.com/),andunder\nSupported Productsselect NetBackup.Thensearchfor NetBackup Recovery\nAPI." + }, + "5507": { + "code": 5507, + "desc": "Recovery Object/Blobssourcenotprovided. 715NetBackupstatuscodes NetBackup status codes", + "first_action": "Addthe Object/BlobssourceintherecoveryAPI.For", + "full_action": "Addthe Object/BlobssourceintherecoveryAPI.For\nmoreinformation,gototheSORTwebsite(https://sort.veritas.com/),andunder\nSupported Productsselect NetBackup.Thensearchfor NetBackup Recovery\nAPI." + }, + "5508": { + "code": 5508, + "desc": "Nodestinationdetailsprovidedaspartofrecoveryrequest.", + "first_action": "AddtherecoverydestinationdetailsintherecoveryAPI.", + "full_action": "AddtherecoverydestinationdetailsintherecoveryAPI.\nFormoreinformation,gototheSORTwebsite(https://sort.veritas.com/),andunder\nSupported Productsselect NetBackup.Thensearchfor NetBackup Recovery\nAPI." + }, + "5509": { + "code": 5509, + "desc": "Specifiedrecoverytypeisnotvalid.", + "first_action": "AddavalidrecoverytypeintherecoveryAPI.Formore", + "full_action": "AddavalidrecoverytypeintherecoveryAPI.Formore\ninformation,gototheSORTwebsite(https://sort.veritas.com/),andunder Supported\nProductsselect NetBackup.Thensearchfor NetBackup Recovery API." + }, + "5510": { + "code": 5510, + "desc": "Specifiedproviderisnotvalid.", + "first_action": "AddavalidprovidernameintherecoveryAPI.Formore", + "full_action": "AddavalidprovidernameintherecoveryAPI.Formore\ninformation,gototheSORTwebsite(https://sort.veritas.com/),andunder Supported\nProductsselect NetBackup.Thensearchfor NetBackup Recovery API." + }, + "5511": { + "code": 5511, + "desc": "Thespecified Object/Blobsvalueisinvalid.", + "first_action": "AddavalidObject/BlobsvalueintherecoveryAPI.For", + "full_action": "AddavalidObject/BlobsvalueintherecoveryAPI.For\nmoreinformation,gototheSORTwebsite(https://sort.veritas.com/),andunder\nSupported Productsselect NetBackup.Thensearchfor NetBackup Recovery\nAPI." + }, + "5512": { + "code": 5512, + "desc": "Cannotretrieveanyobjectswiththespecifiedprefix.", + "first_action": "AddavalidprefixintherecoveryAPI.Formoreinformation,", + "full_action": "AddavalidprefixintherecoveryAPI.Formoreinformation,\ngototheSORTwebsite(https://sort.veritas.com/),andunder Supported Products\nselect NetBackup.Thensearchfor NetBackup Recovery API." + }, + "5513": { + "code": 5513, + "desc": "Invaliddestinationbucketnameprovided.", + "first_action": "AddavalidbucketintherecoveryAPI.Formore", + "full_action": "AddavalidbucketintherecoveryAPI.Formore\ninformation,gototheSORTwebsite(https://sort.veritas.com/),andunder Supported\nProductsselect NetBackup.Thensearchfor NetBackup Recovery API." + }, + "5514": { + "code": 5514, + "desc": "Specifieddestination object/Prefixnameisnotvalid. 717NetBackupstatuscodes NetBackup status codes", + "first_action": "Addavalid object/PrefixnameintherecoveryAPI.", + "full_action": "Addavalid object/PrefixnameintherecoveryAPI.\nFormoreinformation,gototheSORTwebsite(https://sort.veritas.com/),andunder\nSupported Productsselect NetBackup.Thensearchfor NetBackup Recovery\nAPI." + }, + "5517": { + "code": 5517, + "desc": "EithertheNetBackupversionortheoperatingsystemoftherecovery hostdoesnotmeettheminimumrequirements.", + "first_action": "ReviewtheoperatingsystemandversionoftheNetBackupmediaserver.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheoperatingsystemandversionoftheNetBackupmediaserver.\n■ IfthemediaserverisRHEL,youmustuseNetBackupversion10.1orlater.\n■ IfthemediaserverisSUSE,youmustuseNetBackupversionis11.0.0.1\norlater.\n■ Iftheconfigurationdoesnotmeettheserequirements,eitherupgradethe\nNetBackupmediaserverormigratethemediaservertoasupportedoperating\nsystem.\n■ Afteryoumaketherequiredchanges,reconfiguretheCloudobjectstore\ncredentialsandretrytheoperation." + }, + "5532": { + "code": 5532, + "desc": "Cannotretrievestorageunitinformation.", + "first_action": "Ensurethatthestorageunitisupandrunning.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthestorageunitisupandrunning.\n■ Restartthemediaserveronwhichthestorageunitisconfigured." + }, + "5533": { + "code": 5533, + "desc": "Thestorageunit ANYisnotsupportedforCloudobjectstoredynamic multistreaming.", + "first_action": "Selectaspecific Policy storageoption.Donotselectthe", + "full_action": "Selectaspecific Policy storageoption.Donotselectthe\noption ANY." + }, + "5534": { + "code": 5534, + "desc": "Cannotcompletethebackupbecauseofaninvalidinput.", + "first_action": "Reviewthe Activity monitorforthereasonforfailureand", + "full_action": "Reviewthe Activity monitorforthereasonforfailureand\ntakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "5535": { + "code": 5535, + "desc": "Failedtostopbackupoperation.", + "first_action": "ReviewtheActivitymonitorforthecauseofthefailure.", + "full_action": "ReviewtheActivitymonitorforthecauseofthefailure.\nConfirmthatthebackupimagewascreatedandisrecoverable.NetBackup\nautomaticallycleansthestaledata.Ifthebackupimagewascreatedandis\nrecoverable,nofurtheractionisrequired." + }, + "5536": { + "code": 5536, + "desc": "FailedtoopentheSQLitedatabase.", + "first_action": "Confirmthatthetemporarydatabaseisaccessibleand", + "full_action": "Confirmthatthetemporarydatabaseisaccessibleand\nthattheNetBackupuserhasthenecessarypermissions.Thenretrythebackup." + }, + "5537": { + "code": 5537, + "desc": "Incorrectreadorwritepermissionsarespecifiedforthedownloadstaging path.", + "first_action": "ConfirmthattheNetBackupuserhasthecorrect", + "full_action": "ConfirmthattheNetBackupuserhasthecorrect\npermissionstoreadandwritetheretrythebackup." + }, + "5538": { + "code": 5538, + "desc": "Incorrectownershipisspecifiedforthedownloadstagingpath.", + "first_action": "ProvidethecorrectownershiptotheNetBackupuserfor", + "full_action": "ProvidethecorrectownershiptotheNetBackupuserfor\nthetemporarystagingarea.TheNetBackupusermusthaveread,write,andrun\npermissionstothespecifiedfolder.Thenretrythebackup." + }, + "5540": { + "code": 5540, + "desc": "Backupperformanceisslowedasthestagingspacenearscapacity.", + "first_action": "Increasetheamountofstoragespaceavailableatthe", + "full_action": "Increasetheamountofstoragespaceavailableatthe\nstaginglocation." + }, + "5541": { + "code": 5541, + "desc": "Insufficientspaceatthespecifiedstaginglocation.", + "first_action": "Confirmthatthestaginglocationhassufficientspaceand", + "full_action": "Confirmthatthestaginglocationhassufficientspaceand\nthenretrytheoperation." + }, + "5542": { + "code": 5542, + "desc": "Theheartbeatlisteningservicehastimedout.", + "first_action": "Reviewthe Activity monitorforthecausesofthefailure", + "full_action": "Reviewthe Activity monitorforthecausesofthefailure\nandtakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "5543": { + "code": 5543, + "desc": "TheCloudobjectstorebackupencounteredaninternalerror.", + "first_action": "Reviewthe Activity monitorforthecausesofthefailure", + "full_action": "Reviewthe Activity monitorforthecausesofthefailure\nandtakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "5544": { + "code": 5544, + "desc": "Backupfailedaserroroccurredwhilefetchinglatestlogobject.", + "first_action": "Reviewthe Activity monitorforthecausesofthefailure", + "full_action": "Reviewthe Activity monitorforthecausesofthefailure\nandtakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "5545": { + "code": 5545, + "desc": "BackupfailedasNetBackupcannotparserecordsfromthelogobject.", + "first_action": "Reviewthe Activity monitorforthecausesofthefailure", + "full_action": "Reviewthe Activity monitorforthecausesofthefailure\nandtakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "5546": { + "code": 5546, + "desc": "Cannotretrievethebucketlogginginformationfromthesourcebucket.", + "first_action": "Reviewtheconfigurationsforthecausesofthefailure", + "full_action": "Reviewtheconfigurationsforthecausesofthefailure\nandtakeappropriatecorrectiveaction.Thenretrythebackup." + }, + "5547": { + "code": 5547, + "desc": "Backupfailedduetoaninvalidmarker,orerror(s)inreading,writing,or extractingmarkerdata.", + "first_action": "Ensurethatbucketloggingisenabled,confirmthatthe", + "full_action": "Ensurethatbucketloggingisenabled,confirmthatthe\npolicyisproperlysetonthetargetbucket,andretrythebackup." + }, + "5548": { + "code": 5548, + "desc": "Anerroroccurredwhilefetchingcloudobjectproperties. 722NetBackupstatuscodes NetBackup status codes", + "first_action": "Checktheconfiguration,resolvetheissue,andretrythe", + "full_action": "Checktheconfiguration,resolvetheissue,andretrythe\nbackup." + }, + "5549": { + "code": 5549, + "desc": "Cannotvalidatebucketlogginginformation.", + "first_action": "Eachsourcebucketmusthaveauniqueprefix.Theprefixcannotbeempty.", + "full_action": "Checktheconfigurationandretrythebackupoperation.\nConfigurationsshouldbelike:\n■ Eachsourcebucketmusthaveauniqueprefix.Theprefixcannotbeempty.\n■ The LoggingTypeattributemustbe Journal.\n■ Setthe TargetObjectKeyFormatattributeas PartitionedPrefix.\n■ Setthe PartitionDateSourceattributeas EventTime." + }, + "5576": { + "code": 5576, + "desc": "Themaximumnumberofconcurrentjobsspecifiedforastorageunit, mustbegreaterthanorequaltothenumberofstreamsspecifiedinthepolicy.", + "first_action": "Increasetheconcurrentjobssettingforthestorageunit", + "full_action": "Increasetheconcurrentjobssettingforthestorageunit\ntomatchthenumberofstreamsspecifiedinthepolicy." + }, + "5577": { + "code": 5577, + "desc": "Cannotparsethespecifiedfieldorobject.", + "first_action": "Checkthe Activity monitorfortheexactreasonforthe", + "full_action": "Checkthe Activity monitorfortheexactreasonforthe\nfailure.Resolvetheissue,thenretrythebackup." + }, + "5578": { + "code": 5578, + "desc": "CannotretrievetheimageinfofromNetBackupdatabaseforthespecified fieldorobject.", + "first_action": "Checkthe Activity monitorfortheexactreasonfor", + "full_action": "Checkthe Activity monitorfortheexactreasonfor\nmissingdata.Resolvetheissue,thenretrythebackup." + }, + "5579": { + "code": 5579, + "desc": "Fallingbacktoobjectlistingforchangedetection,notconsideringobject changetrackingforthisbucket,specifiedinthepolicy.", + "first_action": "Thereisnoworkaroundforthisissue.Forallthesereasons,", + "full_action": "Thereisnoworkaroundforthisissue.Forallthesereasons,\nNetBackupusesobjectlistingforchangedetection.NetBackupwillreverttoobject\nchangetrackingforthesubsequentbackups." + }, + "5580": { + "code": 5580, + "desc": "Thespecifiedfailoverstrategyforthestorageunitgroupisincompatible withtheCloudobjectstorepolicy,withdynamicmultistreaming.", + "first_action": "UseacompatiblestorageunitgroupwiththeCloudobject", + "full_action": "UseacompatiblestorageunitgroupwiththeCloudobject\nstorepolicy.\nTo change storage unit selection\n1 IntheNetBackupUI,ontheleftclick Storage,andthenclick Storage units.\nClickthe Storage unit grouptab.\n2 Click Addtoaddanewstorageunit,oreditanexistingone.\n3 Under Storage unit selectionoptions,selectanyoftheseoptionsasrequired:\nPrioritized, Round Robin,or Media Server Load Balancing.\nRetrythebackup." + }, + "5581": { + "code": 5581, + "desc": "Cannotparsethefailedobjectfile.", + "first_action": "Checkthe Activity monitorfortheexactreasonforthe", + "full_action": "Checkthe Activity monitorfortheexactreasonforthe\nfailure.Resolvetheissue,thenretrythebackup." + }, + "5582": { + "code": 5582, + "desc": "Cannotretrieveimagehandle.", + "first_action": "Checkthe Activity monitorfortheexactreasonforthe", + "full_action": "Checkthe Activity monitorfortheexactreasonforthe\nfailure.Resolvetheissue,thenretrythebackup." + }, + "5626": { + "code": 5626, + "desc": "Afteryouupgradeboththesourceandthetargetmasterserver,you mustupdatethetrustrelationshiponbothoftheservers.Afteryouupdatethetrust relationship,youcanmakeconfigurationchangesrelatedtothetrustedmaster servers.", + "first_action": "domainname domain_name -username username -fpfile filename", + "full_action": "Runoneofthefollowingcommandsonboththesource\nandthetargetmasterserver.\nRunthefollowingcommandifyouareusingusercredentials;youarepromptedto\nprovidethepassword:\nnbseccmd -setuptrustedmaster -update -masterserver\nmaster_server_name -remotemasterserver remote_master_server\n-domainname domain_name -username username -fpfile filename\nRunthefollowingcommandifyouareusinganauthorizationtoken;youare\npromptedtoprovidethetoken:\nnbseccmd -setuptrustedmaster -update -masterserver\nmaster_server_name -remotemasterserver remote_master_server\n-domainname domain_name -fpfile filename\nRunthefollowingcommandifyouareusingtheanswerfile:\nnbseccmd -setuptrustedmaster -update -info answer_file\nFormoreinformationaboutthenbseccmdcommand,seetheNetBackupCommands\nReferenceGuide." + }, + "5631": { + "code": 5631, + "desc": "ThesourcemasterserverusesaNetBackupCA-signedcertificateand thetargetmasterserverusesanexternalCA-signedcertificate.Configurean externalcertificateonthesourcemasterserver,whichshouldbecompatiblewith thetargetmasterserver. 726NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethatyouhaveconfiguredanexternalcertificate", + "full_action": "Ensurethatyouhaveconfiguredanexternalcertificate\nonthesourcemasterserverthatiscompatiblewiththetargetmasterserver." + }, + "5761": { + "code": 5761, + "desc": "FailedtoinitializeWindowsSocketlibrary", + "first_action": "None", + "full_action": "None" + }, + "5762": { + "code": 5762, + "desc": "PeerisnotaNetBackupMasterorMediaServer", + "first_action": "VerifythattherequestingNetBackupserverisindeedthe", + "full_action": "VerifythattherequestingNetBackupserverisindeedthe\nmasterserverasrecognizedbytheNetBackuphostreturningthisstatuscode." + }, + "5763": { + "code": 5763, + "desc": "Encounterederrorduringsocketcommunication", + "first_action": "IfNetBackupisotherwisefunctioningcorrectly,thiserror", + "full_action": "IfNetBackupisotherwisefunctioningcorrectly,thiserror\nrequiresCohesityTechnicalSupportassistance." + }, + "5764": { + "code": 5764, + "desc": "Commandspecifiedforexecutionisinvalidornotallowed", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5765": { + "code": 5765, + "desc": "Failedtoexecutespecifiedcommand(CreateProcessorexec)", + "first_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,", + "full_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,\ncontactCohesityTechnicalSupport." + }, + "5766": { + "code": 5766, + "desc": "Failedtoexecutespecifiedcommand(fork)", + "first_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,", + "full_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,\ncontactCohesityTechnicalSupport." + }, + "5767": { + "code": 5767, + "desc": "Failedtogetexitcodeofchildprocess", + "first_action": "Ifthiserrorisnottheresultofmanualintervention,contact", + "full_action": "Ifthiserrorisnottheresultofmanualintervention,contact\nCohesityTechnicalSupport." + }, + "5768": { + "code": 5768, + "desc": "Failedtoreadcompleteoutputofexecutedcommand", + "first_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,", + "full_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,\ncontactCohesityTechnicalSupport." + }, + "5769": { + "code": 5769, + "desc": "Failedtoreapexitcodeofchildprocess", + "first_action": "Ifthiserrorisnottheresultofmanualintervention,contact", + "full_action": "Ifthiserrorisnottheresultofmanualintervention,contact\nCohesityTechnicalSupport." + }, + "5770": { + "code": 5770, + "desc": "Failedtogetclusterconfiguration", + "first_action": "None", + "full_action": "None" + }, + "5771": { + "code": 5771, + "desc": "Failedtowriteoutputreceivedfromremotecommand", + "first_action": "Ifthiserrorisnottheresultofmanualintervention,contact", + "full_action": "Ifthiserrorisnottheresultofmanualintervention,contact\nCohesityTechnicalSupport." + }, + "5772": { + "code": 5772, + "desc": "Failedtoreadunifiedloggingconfigurationfile", + "first_action": "ChecktheexistenceandtheformatoftheVxUL", + "full_action": "ChecktheexistenceandtheformatoftheVxUL\nconfigurationfilethatwasmentionedalongwiththeerrormessageonthespecified\nNetBackuphost." + }, + "5773": { + "code": 5773, + "desc": "Failedtogetvirtualnameofprimaryserver", + "first_action": "None", + "full_action": "None" + }, + "5774": { + "code": 5774, + "desc": "Specifiedlogsarenotvalid", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5775": { + "code": 5775, + "desc": "Invalidoptionspecified", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5776": { + "code": 5776, + "desc": "Failedtospawnnewprocess", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5777": { + "code": 5777, + "desc": "Failedtocreatestagingdirectoryonprimaryserver", + "first_action": "Verifythatthespecifiedpathalreadyexists.Ifnot,tryto", + "full_action": "Verifythatthespecifiedpathalreadyexists.Ifnot,tryto\ncreateitmanually." + }, + "5778": { + "code": 5778, + "desc": "FailedtoreadLoggingAssistantdatabase", + "first_action": "CheckpermissionsoftheLoggingAssistantdatabasefile:", + "full_action": "CheckpermissionsoftheLoggingAssistantdatabasefile:\nUNIX: /usr/openv/var/global/logasst.db\nWindows: \\Veritas\\NetBackup\\var\\global\\logasst.db" + }, + "5779": { + "code": 5779, + "desc": "FailedtolockLoggingAssistantdatabase", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5780": { + "code": 5780, + "desc": "Failedtosetnon-inheritflagondatabasefilehandle", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5781": { + "code": 5781, + "desc": "FailedtopreparetosaveLoggingAssistantdatabase", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5782": { + "code": 5782, + "desc": "FailedtostarttowriteLoggingAssistantdatabase", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5783": { + "code": 5783, + "desc": "FailedtosaveLoggingAssistantdatabase", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5784": { + "code": 5784, + "desc": "Failedtoaccessorwritethereadmeorprogressfile", + "first_action": "Pleasecheckthespecifiedpath.", + "full_action": "Pleasecheckthespecifiedpath." + }, + "5786": { + "code": 5786, + "desc": "LoggingAssistantrecorddoesnotexist", + "first_action": "RefreshtheLoggingAssistantGUI,thencheckifthe", + "full_action": "RefreshtheLoggingAssistantGUI,thencheckifthe\nrecordhasbeendeleted." + }, + "5787": { + "code": 5787, + "desc": "LoggingAssistantrecordalreadyexists", + "first_action": "None", + "full_action": "None" + }, + "5788": { + "code": 5788, + "desc": "DebuglogginghasnotbeensetupforLoggingAssistantrecord", + "first_action": "RefreshtheLoggingAssistantGUIviewandretry.", + "full_action": "RefreshtheLoggingAssistantGUIviewandretry." + }, + "5789": { + "code": 5789, + "desc": "Failedtointerpret bpdbjobsoutputforjobdetail", + "first_action": "Manuallyselectthedebugloggingtosetup.Contact", + "full_action": "Manuallyselectthedebugloggingtosetup.Contact\nCohesityTechnicalSupporttoinvestigatetheJobAnalysisfailure." + }, + "5790": { + "code": 5790, + "desc": "FailedtofetchPureDiskconfigurationsettingfromWindowsregistry", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5794": { + "code": 5794, + "desc": "Failedtocalculatedebuglogssizeforpreview", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5796": { + "code": 5796, + "desc": "LoggingAssistantagentencounteredfailurewritingonsockettoprimary server", + "first_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,", + "full_action": "RetrytheLoggingAssistantaction.Iftheproblempersists,\ncontactCohesityTechnicalSupport." + }, + "5798": { + "code": 5798, + "desc": "Failedtolistdiskvolumesonprimaryserverusing bpmount", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport.\nYoumaystillbeabletomanuallyestablishfreespaceinformationandinitiatethe\nintendedactionsuchaslogcollection." + }, + "5799": { + "code": 5799, + "desc": "Failedtogetdiskspaceinformationofvolumesormountpoints", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport.\nYoumaystillbeabletomanuallyestablishfreespaceinformationandinitiatethe\nintendedactionsuchaslogcollection." + }, + "5800": { + "code": 5800, + "desc": "Failedtoexecute bpdbjobstofetchjobdetails", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5801": { + "code": 5801, + "desc": "Failedtofetchjobdetails.Checkifjobexists.", + "first_action": "IfthespecifiedjobIDdoesexist,contactCohesityTechnical", + "full_action": "IfthespecifiedjobIDdoesexist,contactCohesityTechnical\nSupport." + }, + "5803": { + "code": 5803, + "desc": "FailedtomodifyPureDiskconfigurationfile", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5804": { + "code": 5804, + "desc": "FailedtomodifyJavaGUIconfigurationfile(Debug.properties)", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5805": { + "code": 5805, + "desc": "RemotehostNetBackupversionnotsupportedbytheLoggingAssistant", + "first_action": "None", + "full_action": "None" + }, + "5806": { + "code": 5806, + "desc": "UnexpectedcontentsofPureDiskconfigurationfile(pdregistry.cfg)", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5807": { + "code": 5807, + "desc": "Failedtocopy nbcplogs/nbsuoutputfilefromremotehost", + "first_action": "Checkthattheconnectionfromthemasterservertobpcd", + "full_action": "Checkthattheconnectionfromthemasterservertobpcd\ncanbesetupbyusing bptestbpcd." + }, + "5808": { + "code": 5808, + "desc": "FailedtoloadPBXconfigurationtochangeloglevel 736NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheexistenceandformatofthePBXconfiguration", + "full_action": "ChecktheexistenceandformatofthePBXconfiguration\nfileandtheerrormessageonthespecifiedNetBackuphost." + }, + "5809": { + "code": 5809, + "desc": "InvalidPBXDebugLogLevelspecified", + "first_action": "SetthePBXloggingleveltoanappropriatevalue.", + "full_action": "SetthePBXloggingleveltoanappropriatevalue." + }, + "5811": { + "code": 5811, + "desc": "Temporarydirectorytouseforlogscollectiondoesnotexist", + "first_action": "CheckthedirectorypermissionsontheNetBackuphost.", + "full_action": "CheckthedirectorypermissionsontheNetBackuphost.\nAlsoverifythattheparentdirectoryofthespecifiedtemporarydirectoryexists." + }, + "5812": { + "code": 5812, + "desc": "nbcplogsexitedwitherror", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5813": { + "code": 5813, + "desc": "nbcplogsdidnotcollectanylogs", + "first_action": "Checkthatthedebuglogsonthehostareavailableto", + "full_action": "Checkthatthedebuglogsonthehostareavailableto\ncollect.IfthedebuglogsrelevanttotheLoggingAssistantrecordexistonthehost,\ncontactCohesityTechnicalSupport." + }, + "5814": { + "code": 5814, + "desc": "nbsuexitedwitherror", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "5815": { + "code": 5815, + "desc": "NoactivityfortheLoggingAssistantrecordisinprogress", + "first_action": "RefreshtheLoggingAssistantGUIandretry.", + "full_action": "RefreshtheLoggingAssistantGUIandretry." + }, + "5816": { + "code": 5816, + "desc": "Collectdebuglogsoperationcanceled", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "5817": { + "code": 5817, + "desc": "Collect nbsuoperationcanceled.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "5819": { + "code": 5819, + "desc": "Canceloperationrequested", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "5820": { + "code": 5820, + "desc": "NotavalidLoggingAssistanttemporarydirectoryforclean-up", + "first_action": "EnteravalidLoggingAssistanttemporarydirectoryand", + "full_action": "EnteravalidLoggingAssistanttemporarydirectoryand\nretrytheoperation.Iftheissuepersists,visitsupport.veritas.com.TheCohesity\nTechnicalSupportwebsitesiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "5821": { + "code": 5821, + "desc": "Failedtogetpolicydetails", + "first_action": "Iftheassociatedpolicydoesexist,pleasecontactCohesity", + "full_action": "Iftheassociatedpolicydoesexist,pleasecontactCohesity\nTechnicalSupport." + }, + "5902": { + "code": 5902, + "desc": "Fingerprintofthecertificatecouldnotbegenerated.", + "first_action": "Runthe nbcertcmd -getCACertificatecommandand", + "full_action": "Runthe nbcertcmd -getCACertificatecommandand\ntrytogeneratetheCAcertificateagain." + }, + "5903": { + "code": 5903, + "desc": "CAcertificatecouldnotbeverified.", + "first_action": "TheNetBackuphostmusttrusttheCA.CheckiftheCA", + "full_action": "TheNetBackuphostmusttrusttheCA.CheckiftheCA\ncertificatewasaddedtothetruststorewiththe nbcertcmd -listCACertDetails\ncommand.Runthenbcertcmd -getCACertificatecommandtoaddthecertificate\ntothetruststore.\nIfthetruststorehasmultiplecertificateswiththesame(generic)name,contact\nCohesityTechnicalSupport." + }, + "5904": { + "code": 5904, + "desc": "Internalerror.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5905": { + "code": 5905, + "desc": "ThehostIDisnotvalid. 740NetBackupstatuscodes NetBackup status codes", + "first_action": "listCertDetailscommand.IfthespecifiedNetBackuphostispartofmultiple", + "full_action": "CheckthespecifiedhostIDusingthe nbcertcmd\n-listCertDetailscommand.IfthespecifiedNetBackuphostispartofmultiple\nNetBackupdomains,ensurethatyouareprovidingthecorrecthostIDthat\ncorrespondstothespecifiedNetBackupdomain." + }, + "5906": { + "code": 5906, + "desc": "Thetokenisnotvalid.", + "first_action": "Redotheaction.Iftheproblemcontinues,saveallofthe", + "full_action": "Redotheaction.Iftheproblemcontinues,saveallofthe\nerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5907": { + "code": 5907, + "desc": "Unknownresourcerequested.", + "first_action": "Verifythecertificatedetailsthatyouprovided.Detailscan", + "full_action": "Verifythecertificatedetailsthatyouprovided.Detailscan\nincludeaserialnumber,hostID,orhostname." + }, + "5908": { + "code": 5908, + "desc": "Unknownerroroccurred.", + "first_action": "Savetheerrorloginformationforthe nbcertlogand", + "full_action": "Savetheerrorloginformationforthe nbcertlogand\ncontactCohesityTechnicalSupport." + }, + "5909": { + "code": 5909, + "desc": "Tokendoesnotexistforthistokenvalue.", + "first_action": "Providethecorrecttokenvalueandreruntheoperation.", + "full_action": "Providethecorrecttokenvalueandreruntheoperation." + }, + "5910": { + "code": 5910, + "desc": "Hostnameisnotspecified.", + "first_action": "Reruntheoperation.Iftheproblemcontinues,saveallof", + "full_action": "Reruntheoperation.Iftheproblemcontinues,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5913": { + "code": 5913, + "desc": "Atokenwiththisnamealreadyexists.", + "first_action": "Provideanewnameandthenrecreatethetoken.", + "full_action": "Provideanewnameandthenrecreatethetoken." + }, + "5914": { + "code": 5914, + "desc": "Thesecurityserviceisnotavailable.", + "first_action": "Checkthenetworkconnectivityofthehostonwhichyou", + "full_action": "Checkthenetworkconnectivityofthehostonwhichyou\nareperformingtheoperation.ContacttheNetBackupadministratortocorrectthe\nstatusoftheNetBackupwebservice." + }, + "5915": { + "code": 5915, + "desc": "Requesttimedout.", + "first_action": "Checkthenetworkconnectivityofthehostonwhichyou", + "full_action": "Checkthenetworkconnectivityofthehostonwhichyou\nareperformingtheoperation.ContacttheNetBackupadministratortocorrectthe\nstatusoftheNetBackupwebservice." + }, + "5916": { + "code": 5916, + "desc": "Tokennameisnotspecified.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5917": { + "code": 5917, + "desc": "Thereissuetokencannothavetheusagecountgreaterthanone.", + "first_action": "Amulti-usetokencannotbeassociatedwiththehost.The", + "full_action": "Amulti-usetokencannotbeassociatedwiththehost.The\nre-issuetokencannotbeamulti-usetoken.Takeappropriateactionandgenerate\ntherequiredtoken." + }, + "5918": { + "code": 5918, + "desc": "Themaximumusagecountforthetokenshouldbeprovidedwithinthe validrange,whichisfrom1to99999.", + "first_action": "Selectavalidusagecount.", + "full_action": "Selectavalidusagecount." + }, + "5919": { + "code": 5919, + "desc": "Validityperiodspecifiedforthistokenisnotvalid.Themaximumvalidity periodthatyoucanspecifyis999days.", + "first_action": "Selectavalidperiod.", + "full_action": "Selectavalidperiod." + }, + "5920": { + "code": 5920, + "desc": "Thespecifiedtokenisassociatedwithadifferenthostname.", + "first_action": "Verifythatyouareusingthecorrecttoken.Ifthespecified", + "full_action": "Verifythatyouareusingthecorrecttoken.Ifthespecified\nNetBackuphostisassociatedwithmultipleNetBackupdomains,ensurethatyou\nareusingthetokenthatcorrespondstotheappropriateNetBackupdomain." + }, + "5921": { + "code": 5921, + "desc": "ThespecifiedtokenisassociatedwithadifferenthostID.", + "first_action": "Verifythatyouareusingthecorrecttoken.", + "full_action": "Verifythatyouareusingthecorrecttoken." + }, + "5922": { + "code": 5922, + "desc": "Thereissuetokencannotbeassociatedwiththehostname.", + "first_action": "UseeitherthehostIDorthehostnameandtryto", + "full_action": "UseeitherthehostIDorthehostnameandtryto\nregeneratethetoken." + }, + "5925": { + "code": 5925, + "desc": "Therequireddataismissing.", + "first_action": "Ensurethatalloftherequiredinputsprovidedarecorrect", + "full_action": "Ensurethatalloftherequiredinputsprovidedarecorrect\nandretrytheoperation.Iftheproblemcontinues,savealloftheerrorloginformation\nandcontactCohesityTechnicalSupport." + }, + "5926": { + "code": 5926, + "desc": "Certificatesigningrequestisnotvalid.", + "first_action": "Regeneratethecertificaterequestfile,reruntheoperation,", + "full_action": "Regeneratethecertificaterequestfile,reruntheoperation,\nandensurethatthedatahasnotchangedintransit." + }, + "5927": { + "code": 5927, + "desc": "Thespecifiedfilecouldnotbeopened.", + "first_action": "Useavalidfilenameandtrytoopenthefileorcheck", + "full_action": "Useavalidfilenameandtrytoopenthefileorcheck\npermissions." + }, + "5929": { + "code": 5929, + "desc": "ThecertificateisnotintheActivestate,soitcannotberenewed.", + "first_action": "Sendthecertificatere-issuerequestafterperforming", + "full_action": "Sendthecertificatere-issuerequestafterperforming\ncorrectiveactions.Ifyouwanttousethesamecredential(keypair),thenthenew\ncertificatecanbegeneratedusingthere-issuetoken.Youcanusethefollowing\ncommand:\nnbcertcmd -getCertificate\nIfyouplantochangecredentials,seetheNetBackupSecurityandEncryptionGuide\nforworkflowdetails." + }, + "5930": { + "code": 5930, + "desc": "Therequestcouldnotbeauthorized.", + "first_action": "logintype WEBcommandtogetawebauthenticationtoken.", + "full_action": "Useare-issuetokenwiththenbcertcmd -getCertificate\ncommand.Iftheuserhasnotbeenauthenticated,usethe bpnbat -login\n-logintype WEBcommandtogetawebauthenticationtoken." + }, + "5931": { + "code": 5931, + "desc": "ThehostIDisempty.", + "first_action": "Resendtherequest.Iftheproblemcontinues,saveallof", + "full_action": "Resendtherequest.Iftheproblemcontinues,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5932": { + "code": 5932, + "desc": "Tokenusagecountisnotset.", + "first_action": "Generateatokenwithvalidparameters.Theallowable", + "full_action": "Generateatokenwithvalidparameters.Theallowable\ncountisfrom1to99,999." + }, + "5933": { + "code": 5933, + "desc": "Themaximumtokenusagelimithasbeenreached.", + "first_action": "Createanewtoken.", + "full_action": "Createanewtoken." + }, + "5934": { + "code": 5934, + "desc": "Thetokenhasexpired.", + "first_action": "Createanewtoken.", + "full_action": "Createanewtoken." + }, + "5936": { + "code": 5936, + "desc": "Thespecifiedtokennameisnotinavalidformat.", + "first_action": "Specifyavalidtokenname.ThevalidcharactersareA-Z,", + "full_action": "Specifyavalidtokenname.ThevalidcharactersareA-Z,\na-z,0-9,and_." + }, + "5938": { + "code": 5938, + "desc": "Therevocationreasoncodeisnotvalid.", + "first_action": "Specifyavalidreasoncodeandthentrytorevokethe", + "full_action": "Specifyavalidreasoncodeandthentrytorevokethe\ncertificate." + }, + "5939": { + "code": 5939, + "desc": "Thisrevocationreasoncodeisnotsupportedbytheserver.", + "first_action": "Specifyavalidreasoncodeandthentrytorevokethe", + "full_action": "Specifyavalidreasoncodeandthentrytorevokethe\ncertificate." + }, + "5940": { + "code": 5940, + "desc": "Reissuetokenismandatory;pleaseprovideareissuetoken.", + "first_action": "Generateareissuetokenfortherequiredhostandthen", + "full_action": "Generateareissuetokenfortherequiredhostandthen\nrequestacertificatereissue.Usethefollowingcommand(orthe NetBackup\nAdministration Console)togeneratethereissuetoken:\nnbcertcmd -createToken -name name_of_token -reissue\n[-host host_name | -hostId host_id]" + }, + "5941": { + "code": 5941, + "desc": "ThehostIDisnotassociatedwithanyhost.", + "first_action": "VerifythatthespecifiedhostIDcorrespondstothespecified", + "full_action": "VerifythatthespecifiedhostIDcorrespondstothespecified\nmasterserver.Usethenbcertcmd -listCertDetailscommandonthespecified\nNetBackuphosttofindthehostIDthatcorrespondstothespecifiedmasterserver." + }, + "5942": { + "code": 5942, + "desc": "Certificatecouldnotbereadfromthelocalcertificatestore.", + "first_action": "Theexternalcertificatethatisspecifiedin bp.conf/registryagainst", + "full_action": "Checkifyouhaveadministratorprivilegesonthespecified\nNetBackuphost.Ifyouhavetherequiredprivileges,usethe-forceoptionwiththe\nnbcertcmd -getCertificatecommandtoregeneratetheexistingcertificate.You\nmayhavetosupplyatokenwiththiscommand,dependingonthecertificate\ndeploymentsecuritylevelsspecifiedonthemasterserver.\nIfexternalCAsignedcertificateisusedforcommunication,itmaybelostor\ncorrupted.Trythefollowing:\n■ Theexternalcertificatethatisspecifiedin bp.conf/registryagainst\nECA_CERT_PATHkeymaybelostorcorrupted.Makesurethattheprovided\ncertificatepathisinthecorrectformat.Reviewthevaluethatissetforthe\nECA_CERT_PATHconfigurationoption,checkifithastherequiredaccess\npermissions,anditisaccessible." + }, + "5943": { + "code": 5943, + "desc": "Lockcannotbeacquiredonthefileforwriting.", + "first_action": "Reruntheoperation.Iftheproblemcontinues,saveallof", + "full_action": "Reruntheoperation.Iftheproblemcontinues,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5944": { + "code": 5944, + "desc": "Thehostaliaslisthasmultiplehostnames. 749NetBackupstatuscodes NetBackup status codes", + "first_action": "Specifyasinglehostnameinthecertificatesigningrequest", + "full_action": "Specifyasinglehostnameinthecertificatesigningrequest\nandresendtherequesttothemasterserver." + }, + "5945": { + "code": 5945, + "desc": "Hostaliasisnotspecified.", + "first_action": "Specifyahostnameinthecertificatesigningrequestand", + "full_action": "Specifyahostnameinthecertificatesigningrequestand\nresendtherequesttothemasterserver." + }, + "5946": { + "code": 5946, + "desc": "Tokenismandatory;pleaseprovideatoken.", + "first_action": "Generateanauthorizationtokenandthenrunthe", + "full_action": "Generateanauthorizationtokenandthenrunthe\nnbcertcmd -getCertificatecommandtorequestacertificate." + }, + "5947": { + "code": 5947, + "desc": "Thehostisnotregisteredwiththeserver.", + "first_action": "Specifythecorrecthostnameoruseavalidauthorization", + "full_action": "Specifythecorrecthostnameoruseavalidauthorization\ntokenandreruntheoperation." + }, + "5948": { + "code": 5948, + "desc": "Certificatecouldnotbewrittentothelocalcertificatestore. 750NetBackupstatuscodes NetBackup status codes", + "first_action": "Checkifyouhaveadministratorprivilegesonthegiven", + "full_action": "Checkifyouhaveadministratorprivilegesonthegiven\nNetBackuphost.Ifyouhavetherequiredprivileges,redotheaction.Iftheproblem\ncontinues,savealloftheerrorloginformationandcontactCohesityTechnical\nSupport." + }, + "5949": { + "code": 5949, + "desc": "Certificatedoesnotexist.", + "first_action": "Ensurethattheappropriatecertificateisdeployed.See", + "full_action": "Ensurethattheappropriatecertificateisdeployed.See\ntheNetBackupSecurityandEncryptionGuidefordetailsonhowtodeploy\ncertificates." + }, + "5950": { + "code": 5950, + "desc": "Certificatealreadyexists.", + "first_action": "Usethenbcertcmd -getCertificate -forcecommand", + "full_action": "Usethenbcertcmd -getCertificate -forcecommand\ntooverwritetheexistingcertificate,ifrequired." + }, + "5953": { + "code": 5953, + "desc": "Thecertificatedeploymentlevelisnotvalid.", + "first_action": "Selectacertificatedeploymentlevelbetween0-2and", + "full_action": "Selectacertificatedeploymentlevelbetween0-2and\nrerunthecommandtosetthecertificatedeploymentlevel.Formoreinformation\noncertificatedeploymentlevels,seetheNetBackupSecurityandEncryptionGuide." + }, + "5954": { + "code": 5954, + "desc": "Thehostnamecouldnotberesolvedtotherequestinghost'sIPaddress.", + "first_action": "Verifyandcorrectyournetworkconfigurationssothatthe", + "full_action": "Verifyandcorrectyournetworkconfigurationssothatthe\nmasterservercanresolvethehostnametothepeerIPaddress.Alternatively,you\ncanuseanauthorizationtokentodeploythecertificate." + }, + "5955": { + "code": 5955, + "desc": "Thehostnameisnotknowntotheprimaryserver.", + "first_action": "Ensurethatthehostentryexistsononeofthefollowing", + "full_action": "Ensurethatthehostentryexistsononeofthefollowing\nlocations:theserverconfigurationlist,theEMMdatabase,atleast1catalogimage\n(notmorethan6monthsold),theclientslistedinpolicies,ortheclientDBentry.\nAlternatively,youcanuseanauthorizationtokentodeploythecertificate." + }, + "5956": { + "code": 5956, + "desc": "Theexistingcertificatedeploymentlevelontheprimaryserverdoesnot allowthisoperation.", + "first_action": "getCertificateoption.", + "full_action": "Ifyouseethiserrormessagewhileyouareretrievingthe\nhostID-basedcertificate,ensurethatyouuseavalidauthorizationtokenwiththe\n-getCertificateoption." + }, + "5957": { + "code": 5957, + "desc": "TheprimaryserverisunabletoconnecttotheCA.", + "first_action": "CheckthestatusoftheNetBackupATbrokeronthe", + "full_action": "CheckthestatusoftheNetBackupATbrokeronthe\nprimaryserver.Restarttheservice,ifrequired." + }, + "5958": { + "code": 5958, + "desc": "TheprimaryserverisunabletoaccesstheCAcertificate.", + "first_action": "Ensurethatthewebserviceuserhastherequired", + "full_action": "Ensurethatthewebserviceuserhastherequired\npermissionstoreadtheCAcertificateontheprimaryserver." + }, + "5959": { + "code": 5959, + "desc": "TheNetBackupATcredentialsofthewebserviceuserarenotvalid.", + "first_action": "Stopthewebserviceonthemasterserver,runthe", + "full_action": "Stopthewebserviceonthemasterserver,runthe\nnbcertconfig -u -user webservice_usercommand,andrestartthewebservice." + }, + "5960": { + "code": 5960, + "desc": "NetBackupATconfigurationontheprimaryservercouldnotbeinitialized.", + "first_action": "Ensurethatthewebserviceuserhastherequired", + "full_action": "Ensurethatthewebserviceuserhastherequired\npermissionstoaccessthecertificatestoreontheprimaryserver." + }, + "5962": { + "code": 5962, + "desc": "Thehostnamedoesnotmatchtheexistingnameinthecertificate.", + "first_action": "1. TheNetBackuphostadministratorshouldasktheNetBackupadministratorto", + "full_action": "IftheNetBackuphostadministratorwantstogetthe\ncertificateforthegivenhostwiththenewname,thenperformthefollowingsteps:\n1. TheNetBackuphostadministratorshouldasktheNetBackupadministratorto\nrevokethecertificateofthehostbyusingthe -host host_name | -hostId\nhost_idoptions.TheNetBackupadministratorcanusethefollowingcommand:\nnbcertcmd -revokeCertificate -reasonCode value\n-host old_host_name | -hostId host_id\n2. TheNetBackuphostadministratorshouldasktheNetBackupadministratorto\ngenerateareissuetokenforaspecifichost.TheNetBackupadministratorcan\nusethefollowingcommand:\nnbcertcmd -createToken -name token_name -reissue\n-host old_host_name | -hostId host_id\n3. AftertheNetBackuphostadministratorreceivesthereissuetoken,thefollowing\ncommandcanbeused(specifythereceivedtokenwhenprompted):\nnbcertcmd -getCertificate -token -force" + }, + "5963": { + "code": 5963, + "desc": "Entitydoesnotexist.", + "first_action": "Checkthattheargumentvaluessuppliedinthecommand", + "full_action": "Checkthattheargumentvaluessuppliedinthecommand\narecorrect." + }, + "5964": { + "code": 5964, + "desc": "Dataconversionerror.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5965": { + "code": 5965, + "desc": "ThehostIDassociatedwiththisreissuetokenisassignedtoanother host.BeforeyoucanreusethehostIDforthishost,revoketheexistingcertificate associatedwiththehostIDandmapthishostnametothehostID.", + "first_action": "Theusermustrevokethecurrentcertificatewiththe", + "full_action": "Theusermustrevokethecurrentcertificatewiththe\nexistinghostnameandthenusethereissuetokentorequestacertificateusing\nthenewhostname." + }, + "5966": { + "code": 5966, + "desc": "Thehosthasanactivecertificate.Youneedtorevokethecertificate beforeyoucandisassociatethehostfromitshostID.", + "first_action": "Theusermustrevokethecertificateforthishostandonly", + "full_action": "Theusermustrevokethecertificateforthishostandonly\nthenmarkitasdecoupledfromtheassociatedhostID." + }, + "5967": { + "code": 5967, + "desc": "Thefilealreadyexists. 755NetBackupstatuscodes NetBackup status codes", + "first_action": "Theusercanrename/move/deletetheexistingfileor", + "full_action": "Theusercanrename/move/deletetheexistingfileor\nsubmitanewfilename." + }, + "5968": { + "code": 5968, + "desc": "Thehostinformationcouldnotberetrievedwhilecreatingthecertificate signingrequest.", + "first_action": "Retrythecurrentoperation.", + "full_action": "Trythefollowingpossiblesolutions:\n■ Retrythecurrentoperation.\n■ Retrythecurrentoperationbyrestartingthesystem.\n■ Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5969": { + "code": 5969, + "desc": "ResponsefromtheNetBackupWebManagementConsoleservicecould notbeparsed.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5970": { + "code": 5970, + "desc": "Theservertimecouldnotbefetched.", + "first_action": "Reruntheoperation.Iftheproblemcontinues,saveallof", + "full_action": "Reruntheoperation.Iftheproblemcontinues,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5971": { + "code": 5971, + "desc": "Thetokencontainscharactersthatarenotsupported.", + "first_action": "Checkthetokenvaluepassedinthetokenfileandensure", + "full_action": "Checkthetokenvaluepassedinthetokenfileandensure\nthatitcontainsvalidcharacters(A-Z,a-z,and0-9).Ensurethatthefileencoding\nformatisANSI." + }, + "5972": { + "code": 5972, + "desc": "Thecertificatecouldnotberevoked.Itwasalreadyrevokedorexpired.", + "first_action": "Specifytheactivecertificateandthentrytorevokethe", + "full_action": "Specifytheactivecertificateandthentrytorevokethe\ncertificate." + }, + "5973": { + "code": 5973, + "desc": "Thetokentypeisnotvalid.", + "first_action": "0-Defaulttoken", + "full_action": "Specifyoneofthefollowingtokentypes:\n■ 0-Defaulttoken\n■ 1-Reissuetoken\nIfyouhavenotprovidedthetokentype,thedefaulttokentype(0)isautomatically\nselected." + }, + "5974": { + "code": 5974, + "desc": "ThespecifiedtokenrequiresahostID.", + "first_action": "ProvideahostIDofthehostforwhichyouwanttocreate", + "full_action": "ProvideahostIDofthehostforwhichyouwanttocreate\natoken." + }, + "5976": { + "code": 5976, + "desc": "Thepassphrasemustcontainaminimumof8andamaximumof20 characters.", + "first_action": "Specifyapassphrasewithaminimumof8andamaximum", + "full_action": "Specifyapassphrasewithaminimumof8andamaximum\nof20characters." + }, + "5977": { + "code": 5977, + "desc": "Theexistingpassphraseandthenewpassphrasemustbedifferent.", + "first_action": "Specifyapassphrasethatisdifferentthantheexisting", + "full_action": "Specifyapassphrasethatisdifferentthantheexisting\none." + }, + "5978": { + "code": 5978, + "desc": "Failedtorefreshthecertificaterevocationlist(CRL)andsecuritylevel.", + "first_action": "FailedtosavetheCRLonthedisk", + "full_action": "FailedtofetchtheCRLviatheHTTPrequest\n■ FailedtosavetheCRLonthedisk\n■ FailedtofetchthesecuritylevelviatheHTTPrequest\n■ Failedtoupdatethecertmapinfo.jsonwithCRLandsecuritylevelinformation\n■ FailedtogettheCRLbecauseaclientintheDMZcouldnotconnecttothe\nHTTPtunnelonthemediaserver\nRecommended Action:Dothefollowing,asappropriate:\n■ Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor\nnbwebservice(OID466and484).\n■ Onthemediaserver,examinethe pbx(OID103), nbpxytnl(OID490),and\nnbpxyhelper(OID486)logs. pbxisloggedtothefollowingdirectories:\nWindows: install_path\\VxPBX\\log\nUNIX: /opt/VRTSpbx/log\n■ Ensurethatthefollowingareonline:\n■ NetBackupMasterserver\n■ NetBackupWebManagementConsoleservice(nbwmc)\n■ NetBackuprelationaldatabase(NBDB)\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd." + }, + "5979": { + "code": 5979, + "desc": "Thecertificaterevocationlist(CRL)inthecertificateisinvalid.", + "first_action": "Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.", + "full_action": "Dothefollowing,asappropriate:\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\nUsetheselogstohelptroubleshootissuesthatappearinthewebservices.\n■ Onthemasterserver,examinetheunifiedlogsfor nbwebservice(OIDs466\nand484).\n■ Restarttheservicesonthemasterserver.Then,retrythefollowingcommand\nforthehosttofetchtheCRL:\n./nbcertcmd -getCrl" + }, + "5980": { + "code": 5980, + "desc": "Thesecuritylevelinthecertificateisinvalid.", + "first_action": "Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor", + "full_action": "Dothefollowing,asappropriate:\n■ Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor\nnbwebservice(OID466and484).\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ RunthefollowingcommandforthehosttofetchtheCRLandthesecuritylevel:\n./nbcertcmd -getCrl" + }, + "5982": { + "code": 5982, + "desc": "Thecertificaterevocationlist(CRL)isunavailable.", + "first_action": "Retrythecommandoroperation.", + "full_action": "Dothefollowing,asappropriate:\nForScenario1,dothefollowing:\n■ Retrythecommandoroperation.\n■ Verifythat nbatdisrunningonthemasterserver,thenretrytheoperation.\n■ Restarttheservicesonthemasterserver,thenretrytheoperation.\n■ Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor\nnbwebservice(allOIDs).\n■ Onthemasterserverandonthehostwheretheerroroccurred,examinethe\nunifiedlogsfor nbatd(OID18).\nForScenario2,dothefollowing:\n■ Runthefollowingcommandforthemasterserverandthenretrytheoperation:\n./nbcertcmd -getCrl -server master server name\n■ Onallhoststhatareinvolvedinthecommunication,examinetheunifiedlogs\nfor nbpxyhelper(OID486).\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ (Scenario3)NetBackupisnotconfiguredwithcorrectCRLpathorcertificate\ndoesnotcontainavalidCDP.\n■ Ifthe ECA_CRL_PATHsettingisspecifiedintheNetBackupconfigurationfile,\nensurethefollowing:\n■ The ECA_CRL_PATHhasthecorrectCRLdirectorypath.\n■ TheCRLdirectorycontainsCRLsforallrequiredcertificateissuers(as\nper ECA_CRL_CHECKsetting).\n■ TheCRLisinPEMorDERformat.\n■ TheCRLisnotexpired.\n■ TheCRLlastupdatedateisnotafuturedate.\n■ IftheCDPisused,dothefollowingwhenappropriate:\n■ MakesurethatthecertificatehasatleastoneCDP(withHTTP/HTTPS\nprotocol)thatpointstoaCRLthatincludesrevocationinformationforall\nreasons.\n■ CDPURLisaccessible.\n■ (Scenario4)ThehostdoesnothaveaCRLcachedinNetBackupCRLcache.\n■ IfECA_CRL_PATHsettingisspecifiedintheNetBackupconfigurationfile,run\nthefollowingcommandonallhoststhatareinvolvedinthecommunication\nandretrytheoperation:\n./nbcertcmd -updateCRLCache\n■ Ifbpclntcmdisrunning,terminateit(bpclntcmd -terminate)andretrythe\noperation.\n■ Set VERBOSEand ENABLE_NBCURL_VERBOSE (0|1).\n■ Examinethelogsfor bpclntcmd.\n■ Onallhoststhatareinvolvedinthecommunication,examinetheunified\nlogsfor nbpxyhelper(OID486).\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfornbcertcmd." + }, + "5983": { + "code": 5983, + "desc": "Thehostcertificateisrevoked.", + "first_action": "Onthehostwheretheerroroccurred,examinethelegacylogsontheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ Onthehostwheretheerroroccurred,examinethelegacylogsontheNetBackup\nserverfor nbcertcmd.\n■ Onallofthehostsinvolvedinthecommunication,examinetheunifiedlogsfor\nnbpxyhelper(OID486).\n■ Ifthecertificatewasrevokedinerror,reissueacertificateforthehost.\n■ Ifthecertificatewasrevokedasintended,anattemptedsecuritybreachmay\nhaveoccurred.\n■ ContactyourSecurityAdministrator.\n■ Toreissueacertificateforthehost,seetheNetBackupSecurityandEncryption\nGuide." + }, + "5986": { + "code": 5986, + "desc": "Certificaterequestforhostwasrejectedasthehostcouldnotbevalidated asaprimaryserver.", + "first_action": "Ensurethatyoudonotsendthemasterserver-specific", + "full_action": "Ensurethatyoudonotsendthemasterserver-specific\nparameterswhenyoudeploythecertificateonanon-masterserverhost." + }, + "5987": { + "code": 5987, + "desc": "CouldnotfetchthehostIDoftheNetBackupprimaryserver.Theprimary servermaynothavethecertificate.", + "first_action": "NBSLisrunningonthemasterserver", + "full_action": "Ensurethatthefollowingoccurs:\n■ NBSLisrunningonthemasterserver\n■ IfNBSLisrunningonthemasterserver,ensurethatthehostID-basedcertificate\nisdeployedonthemasterserver\n■ IfthehostID-basedcertificateisdeployedandifyoustillseethiserror,referto\nthe Resolving the master server host name change issueprocedure..\nResolving the master server host name change issue\nThiserrormayoccurifthemasterserverhostnameischangedfromaFullyQualified\nDomainName(FQDN)toashortname(orviceversa)inanyofthefollowing\nscenarios:\n■ NetBackupinstallationafteradisaster\n■ ManualupdateintheNetBackupconfigurationfile(bp.conffileontheUNIXor\nWindowsregistry).\nInthefollowingexample,NetBackupisinstalledonamasterserverwithashort\nnameandthecatalogbackupisrun.Afteradisaster,NetBackupisinstalledonthe\nmasterserverinadisasterrecoverymode,butthistimewithFQDN.However,the\nidentityofthemasterserver(ordisasterrecoverypackage)isrestoredwiththe\nshortname.Thiscancausefailurewhenreissuingtheclientcertificates,\nautomaticallyrenewingtheclientcertificatesanddeployingnewcertificateson\nclients.\nToresolvethisissue,usethefollowingsteps:\n1. Logontothemasterserver.\n2. Runfollowingcommand:\nUNIX:\n/usr/openv/netbackup/bin/nbcertcmd -ping\nWindows:\nInstall_path\\NetBackup\\bin\\nbcertcmd -ping\n■ Ifthecommandisexecutedsuccessfully,proceedtonextstep.\n■ Ifitfailswiththeexiststatuscode8509(Thespecifiedservernamewas\nnotfoundinthewebservicecertificate),thencarryoutthestepsthatare\nprovidedinthefollowingtechnote:\nhttps://www.veritas.com/support/en_US/article.100034092\nProceedtothenextstep.\n3. StopandstarttheNetBackupWebManagementConsoleserviceonthemaster\nserver.UsefollowingtheNetBackupcommand:\nUNIX:\n/usr/openv/netbackup/bin/nbwmc -terminate\n/usr/openv/netbackup/bin/nbwmc -start\nWindows:\ninstall_path\\NetBackup\\wmc\\bin\\nbwmc.exe-stop -srvname \"NetBackup\nWeb Management Console\"\ninstall_path\\NetBackup\\wmc\\bin\\nbwmc.exe -start -srvname\n\"NetBackup Web Management Console\"\n4. Performtheuserloginonthemasterserver.Usethefollowingcommand:\ninstall_path/netbackup/bin/bpnbat -login -loginType WEB\nForexample:\ninstall_path\\netbackup\\bin\\bpnbat -login -loginType WEB\nAuthentication Broker [abc.example.com is default]:\nAuthentication port [0 is default]:\nAuthentication type (NIS, NISPLUS, WINDOWS, vx, unixpwd, ldap) [WINDOWS is default]:\nDomain [abc.example.com is default]:\nLogin Name [administrator is default]:\nPassword:\nOperation completed successfully.\n5. NotethevalueofthekeyClient_Nameforthemasterserver.Foraclustered\nmasterserver,notethevalueofthekeyCluster_NameThiscanbefoundat\nthefollowinglocations:\nUNIX:/usr/openv/netbackup/bp.conf\nWindows:HKEY_LOCAL_MACHINE\\SOFTWARE\\Veritas\\NetBackup\\CurrentVersion\\Config\nThisvaluecaneitherbetheFQDNortheshortname.Forexample,\nabc.example.com.\n6. NotethehostIDofthemasterserver.Youcanobtainitsvaluebyusingthe\nfollowingcommand:\ninstall_path/netbackup/bin/nbcertcmd -listCertDetails\nForaclusteredmastersetup,usethefollowingcommand:\ninstall_path\\netbackup\\bin\\nbcertcmd -listCertDetails -cluster\nThiscommandmayreturnmultiplerecords(ifonlyonerecordisreturned,\nselectthehostIDprovidedinthatrecord).\n■ Ifthehostnameobtainedinstep5isFQDN,thenpicktherecordwhere\nthe“IssuedBy”entrymatchesitsshortname.\n■ Ifthehostnameobtainedinstep5isashortname,thenpicktherecord\nwherethe“IssuedBy”entrymatchesitsFQDN.\nForexample:\ninstall_path\\netbackup\\bin\\nbcertcmd -listCertDetails\nMaster Server : abc\nHost ID : xxxxxx-4201-4c6a-xxxx-xxxxx\nIssued By : /CN=broker/OU=root@abc/O=vx\nSerial Number : 0x62e108c90000000c\nExpiry Date : Aug 21 08:42:54 2018 GMT\nSHA1 Fingerprint : 50:89:AE:66:12:9A:29:4A:66:E9:DB:71:37:\nC7:EA:94:8C:C6:0C:A0\nMaster Server : xyz\nHost ID : yyyyyy-4785-4252-yyyy-yyyyy\nIssued By : /CN=broker/OU=root@xyz.master1.com/O=vx\nSerial Number : 0x6ede87a70000000a\nExpiry Date : Aug 21 09:52:13 2018 GMT\nSHA1 Fingerprint : FE:08:C2:09:AC:5D:82:57:7A:96:5C:C1:4A:\nE6:EC:CA:CC:99:09:D2\nOperation completed successfully.\nHere,2recordsarereturned.Forthefirstrecord,theissuernameprovidedin\nthe“IssuedBy”fieldmatchestheshortnameoftheclient_nameobtainedin\nstep5.SelectthehostIDthatappearsinthefirstrecord.\n7. AddahostID-to-hostnamemapping.MapthehostIDofthemasterserver\nthatyouhaveobtainedinstep6tothehostnamethatyouhaveobtainedin\nstep5.\nUsethefollowingcommand:\ninstall_path/netbackup/bin/admincmd/nbhostmgmt -a -i host_ID -hm\nhost_name\nForexample:\ninstall_path/netbackup/bin/admincmd/nbhostmgmt -a -i\nxxxxxx-4201-4c6a-xxxx-xxxxx -hm abc.example.com\nabc.example.com is successfully mapped to xxxxxx-4201-4c6a-xxxx-xxxxx.\nYoucanalsoaddthishostID-to-hostnamemappingusingthe NetBackup\nAdministrationConsole.Usethe SecurityManagement> Host Management\n> Hoststab.\n8. RenewthehostID-basedcertificateofthemasterserverbyusingthefollowing\ncommand:\ninstall_path/netbackup/bin/nbcertcmd -renewCertificate\nForaclusteredmasterserver,usethefollowingcommand:\ninstall_path\\netbackup\\bin\\nbcertcmd -renewCertificate -cluster\n9. Continuewiththecertificatedeploymentonaclient(thiscanbeeitherareissue\ncertificate,theautomaticrenewalofacertificate,oranewcertificate\ndeployment)." + }, + "5988": { + "code": 5988, + "desc": "ThehostnameisnotpartofthehostID-to-hostnamemappinglist.", + "first_action": "MapthehostnametotheassociatedhostID.Inthe", + "full_action": "MapthehostnametotheassociatedhostID.Inthe\nNetBackup Administration Console,usethe Security Management > Host\nManagement > Hoststaborthe nbhostmgmtcommandtoaddmappings." + }, + "5989": { + "code": 5989, + "desc": "Thereissuetokenismandatoryasacertificatewasalreadyissuedto thishost.Revoketheexistingcertificateifitisactiveandmapthishostnameto theassociatedhostID. 766NetBackupstatuscodes NetBackup status codes", + "first_action": "Ifthehosthasanactivecertificate,revokeit.", + "full_action": "Todeployacertificateusingthisnewname,youneedto\nprovideareissuetokenfortheexistinghostID.Forsuccessfulre-installationusing\nthenewhostname,ensurethefollowing:\n■ Ifthehosthasanactivecertificate,revokeit.\n■ ThehostnamesaremappedtotheassociatedhostID.Inthe NetBackup\nAdministration Console,usethe Security Management > Host Management\n> Hoststaborthe nbhostmgmtcommandtoaddmappings.\n■ Theclientnameforthehostmatchestheprimaryhostnameassociatedwith\ntheissuedhostID.\nNote:Ifyouwanttodeployacertificateonahostwithahostnamethatmatches\nanexistinghostID-to-hostnamemappingofanotherhost,youmusteitherdelete\ntheexistinghostID-to-hostnamemappingandretrytheoperationoraddanew\nhostinthehostdatabase.\nFormoreinformationonhowtoaddahost,seetheNetBackupSecurityand\nEncryptionGuide." + }, + "5990": { + "code": 5990, + "desc": "ThespecifiedhostID-to-hostnamemappingissharedbymultiplehosts andtheautoreissuecertificateparameterissetfortwoormorehosts.", + "first_action": "Inthecaseofsharedmapping,ensurethattheautoreissue", + "full_action": "Inthecaseofsharedmapping,ensurethattheautoreissue\ncertificateparameterissetonlyfortherequiredhost.Youcanresettheparameter\nforotherhostsbyrunningthefollowingcommand:\nnbhostmgmt -allowautoReissueCert -autoReissue 0\nAlternatively,youcanusetheNetBackupAdministrationConsole." + }, + "5991": { + "code": 5991, + "desc": "Thespecifiedhosteitherdoesnotexistortheautoreissuecertificate parameterisnotsetforthehost.", + "first_action": "Ensurethatthespecifiedhostexistsandthattheauto", + "full_action": "Ensurethatthespecifiedhostexistsandthattheauto\nreissuecertificateparameterissetforthehost.Ifthehosttoberecovereddoes\nnotexist,initiatethePreparetoRestoreworkflowagainforthehost.Tosettheauto\nreissuecertificateparameterforthehost,runthefollowingcommand:\nnbhostmgmt -allowautoReissueCert -autoReissue 1\nAlternatively,youcanusetheNetBackupAdministrationConsole." + }, + "5992": { + "code": 5992, + "desc": "Thecertificaterequesthasfailedasthehostinformationcannotbe updated.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "5993": { + "code": 5993, + "desc": "Thecertificateisnotvalidforthishost.", + "first_action": "Verifythatthecertificateisissuedforthesamehostand", + "full_action": "Verifythatthecertificateisissuedforthesamehostand\nretrytheoperation.Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "5994": { + "code": 5994, + "desc": "ThespecifiedfingerprintdoesnotmatchtheCAcertificate’sfingerprint.", + "first_action": "Ensurethatyouhavespecifiedtheappropriatefingerprint", + "full_action": "Ensurethatyouhavespecifiedtheappropriatefingerprint\nandretrytheoperation.Iftheproblempersists,removetheCAcertificatefromthe\nlocaltruststorebyusingthe nbcertcmd -removeCACertificatecommandand\nretrytheoperation." + }, + "5995": { + "code": 5995, + "desc": "Thecertificateenrollmentfailed.ThehostIDthatisassociatedwiththe certificatetobeenrolledisassignedtoanotherhost.", + "first_action": "Providethecertificatethatisalreadyenrolledfororissuedtothehost.", + "full_action": "Dooneofthefollowing:\n■ Providethecertificatethatisalreadyenrolledfororissuedtothehost.\n■ Addorupdate(deleteandthenadd)thesubjectnameofthecertificateinthe\nNetBackupdatabase.Dothefollowing:\n■ Runthe nbcertcmd -deleteECACertEntrycommandtodeletethe\nassociationoftheexistinghostwiththecertificate.\n■ Runthe nbcertcmd -createECACertEntrycommandtoassociatethe\ncertificatewiththeexistinghost.Formoreinformationonthecommands,\nrefertotheNetBackupCommandsReferenceGuide." + }, + "5996": { + "code": 5996, + "desc": "Thecertificateenrollmentfailed.Therequestdoesnotcontainthe certificateorthecertificateiscorrupted. 769NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethattheprovidedcertificateisvalid.Iftheproblem", + "full_action": "Ensurethattheprovidedcertificateisvalid.Iftheproblem\npersistscontactCohesityTechnicalSupport." + }, + "5997": { + "code": 5997, + "desc": "Thehostcertificatecannotberegistered.Thecertificatemustcontain theClientAuthenticationandServerAuthenticationattributesintheExtendedKey Usagefield.", + "first_action": "Runthefollowingcommand:", + "full_action": "Ensurethatthethird-partycertificatethatyouwantto\nregistercontainstheClientAuthenticationandtheServerAuthenticationattributes\nintheExtendedKeyUsagefield.Dothefollowing,asappropriate:\n■ Runthefollowingcommand:\nopenssl x509 -in certificatepath -text -noout -purpose\n■ IfthecertificatecontainsboththeClientAuthenticationandtheServer\nAuthenticationattributes,thefollowingoutputisdisplayed:\nCertificate purposes:\nSSL client: Yes\nSSL server: Yes\nTrytoregisterthethird-partycertificateagain.\n■ Ifoneorbothoftheattributesaremissing,contactyoursecurityadministrator\ntoresolvetheissue." + }, + "5998": { + "code": 5998, + "desc": "Thecertificateisnotenrolledwiththisprimaryserver.", + "first_action": "Enrollthehostcertificatewiththeprimaryserverbyusing", + "full_action": "Enrollthehostcertificatewiththeprimaryserverbyusing\nthe nbcertcmd -enrollcertificatecommand." + }, + "5999": { + "code": 5999, + "desc": "Theprivatekeyoftheexternalcertificateisencrypted,butthepassphrase isnotprovided.", + "first_action": "Ensurethatthepassphrasefilepathisspecifiedforthe", + "full_action": "Ensurethatthepassphrasefilepathisspecifiedforthe\nECA_KEY_PASSPHRASEFILEconfigurationoption.Formoreinformationonthe\nNetBackupconfigurationoptions,refertotheNetBackupAdministrator’sGuide,\nVolumeI." + }, + "6000": { + "code": 6000, + "desc": "Theprovidedpathisnotallowed.", + "first_action": "ItisrecommendedusingtheNetBackupdefaultpathsfor", + "full_action": "ItisrecommendedusingtheNetBackupdefaultpathsfor\nprogresslogsorrenamefileoptions;forexample,usethe user_opsfolder.Ifyou\ncannotusetheNetBackupdefaultpathinyoursetup,youshouldaddcustompaths\ntotheNetBackupconfiguration.Formoreinformationonhowtoaddacustompath,\nseethe BPCD_ALLOWED_PATH option for NetBackup servers and clientssection\nintheNetBackupAdministrator’sGuide,VolumeI." + }, + "6071": { + "code": 6071, + "desc": "CredentialsoftheCohesityAltaViewarenotvalid.", + "first_action": "Theregistrationtokenhasexpired.Usershoulddownload", + "full_action": "Theregistrationtokenhasexpired.Usershoulddownload\ntheregistrationfileagainfromCohesityAltaViewandre-register." + }, + "6072": { + "code": 6072, + "desc": "Aninternalservererrorhasoccurredattemptingtoconnecttothe CohesityAltaView.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "6073": { + "code": 6073, + "desc": "FailedtoconnecttotheCohesityAltaView.", + "first_action": "CohesityAltaViewshouldbereachablefromthedomain", + "full_action": "CohesityAltaViewshouldbereachablefromthedomain\nwheretheNetBackupprimaryserverisinstalledonport443.Confirmthatyouhave\nconnectivityandretry." + }, + "6074": { + "code": 6074, + "desc": "FailedtoestablishapersistentconnectionbetweenthecurrentNetBackup primaryserverandtheCohesityAltaViewplatform.", + "first_action": "DeletethedomainfromtheCohesityAltaViewUIand", + "full_action": "DeletethedomainfromtheCohesityAltaViewUIand\nretrytheregistrationprocess." + }, + "6075": { + "code": 6075, + "desc": "FailedtoconfigurethecurrentNetBackupprimaryserverwiththe CohesityAltaViewplatform. 772NetBackupstatuscodes NetBackup status codes", + "first_action": "AninternalservererroroccurswhentheSSLHandshakewasperformedwith", + "full_action": "FailedtoestablishconnectionwithCohesityAltaView\nserver.Reviewthefollowinglistforpossiblereasonsthefailureoccurred:\n■ AninternalservererroroccurswhentheSSLHandshakewasperformedwith\ntheCohesityAltaViewplatform.\n■ TheCohesityAltaViewserverisnotreachable.\n■ Theproxyserverisnotreachable.\nRetrytheoperation." + }, + "6078": { + "code": 6078, + "desc": "UnabletoconfigureCohesityAltaView,asitisalreadyconfigured.", + "first_action": "TheprimaryserverisalreadyregisteredwithaCohesity", + "full_action": "TheprimaryserverisalreadyregisteredwithaCohesity\nAltaViewserver.TrytounregistertheprimaryserverfromCohesityAltaViewand\nthenretryregistration." + }, + "6079": { + "code": 6079, + "desc": "Proxyserverdoesnotexist.", + "first_action": "RetrytheregistrationwithCohesityAltaView.Reviewthe", + "full_action": "RetrytheregistrationwithCohesityAltaView.Reviewthe\nNetBackupWebServicelogsforthespecificcauseofthefailure." + }, + "6080": { + "code": 6080, + "desc": "FailedtodeletetheWebSocketconnection.", + "first_action": "YoumustcleanuptheCohesityAltaViewconfiguration", + "full_action": "YoumustcleanuptheCohesityAltaViewconfiguration\nfilemanually.UsetheDELETECohesityAltaViewServerAPI.Formoreinformation,\ngototheSORTwebsite(https://sort.veritas.com/),andunder Supported Products\nselect NetBackup.Thensearchfor NetBackup Alta View API." + }, + "6082": { + "code": 6082, + "desc": "FailedtogetthedatacollectionstatusforCohesityAltaView.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "6083": { + "code": 6083, + "desc": "FailedtoupdatethedatacollectionstatusforCohesityAltaView.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "6084": { + "code": 6084, + "desc": "FailedtogettheserverinformationfortheNetBackupprimaryserver.", + "first_action": "ReviewtheNetBackupWebServicelogsforthespecific", + "full_action": "ReviewtheNetBackupWebServicelogsforthespecific\ncauseofthefailure." + }, + "6085": { + "code": 6085, + "desc": "Theproxyserverisnotreachable.Theproxyserverdetailsthatare configuredarenotvalid.", + "first_action": "Verifythattheproxyserverisreachableonthenetwork", + "full_action": "Verifythattheproxyserverisreachableonthenetwork\nandverifytheproxyserverdetailsthatareconfiguredforAltaViewserver\ncommunicationarecorrect." + }, + "6100": { + "code": 6100, + "desc": "FailedtoforwardconnectionsockettothePrivateBranchExchange.", + "first_action": "CheckthePrivateBranchExchangeorthesubscriber", + "full_action": "CheckthePrivateBranchExchangeorthesubscriber\nprocesslogsformoreinformation.Retrytheoperationaftersometime." + }, + "6101": { + "code": 6101, + "desc": "Aninternalerrorhasoccurredduringthesubscriberprocess.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "6102": { + "code": 6102, + "desc": "Asocketthatconnectsthesubscriberandthemessagequeuebroker processesisclosed.", + "first_action": "Checkthesubscriberlogs.", + "full_action": "Dothefollowing:\n■ Checkthesubscriberlogs.\n■ Ensurethatthemessagequeuebrokerprocessisrunningontheserver." + }, + "6103": { + "code": 6103, + "desc": "Asocketthatconnectsthepublisherandthemessagequeuebroker processesisclosed.", + "first_action": "Seetheprocesslogsthatpublishmessagestomessage", + "full_action": "Seetheprocesslogsthatpublishmessagestomessage\nqueuebrokerformorelogs.Alsoensurethatmessagequeuebrokeronthemaster\nserverisrunning." + }, + "6104": { + "code": 6104, + "desc": "Thepublisherprocesscannotpublishmessagestothemessagequeue broker.", + "first_action": "Checkthesubscriberprocesslogsoftheremoteclientformoredetails.", + "full_action": "Dothefollowing:\n■ Checkthesubscriberprocesslogsoftheremoteclientformoredetails.\n■ Checkthatremoteclientisupandrunning.\n■ Checkthatsubscriberserviceonremoteclientisrunning.\n■ Checkthatsubscriberservicehasvalidcertificatetocommunicatewithmaster." + }, + "6105": { + "code": 6105, + "desc": "Thepublisherandorsubscriberprocessdoesnotreceivean acknowledgmentforthepublishedmessage.", + "first_action": "Ensurethatthesubscriberisconnectedtothemessage", + "full_action": "Ensurethatthesubscriberisconnectedtothemessage\nqueuebroker." + }, + "6106": { + "code": 6106, + "desc": "FailedtobuildamessagethatistobepublishedinaJSONformat.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "6107": { + "code": 6107, + "desc": "FailedtoparsetheJSONmessagethatthemessagequeuebrokerhas sent.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "6108": { + "code": 6108, + "desc": "Themessagetypeofthemessagequeuebrokerisnotsupported.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "6109": { + "code": 6109, + "desc": "MessagequeuebrokerdetailsintheJSONresponsearenotvalid.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "6405": { + "code": 6405, + "desc": "Specifiedpathdoesnotexistonthelocaldisk.", + "first_action": "Specifyastaginglocationonthetargethostthatisonits", + "full_action": "Specifyastaginglocationonthetargethostthatisonits\nlocaldisk." + }, + "6172": { + "code": 6172, + "desc": "Yoursigninattemptwasdeniedbytheadministrator.", + "first_action": "ContacttheNetBackupadministratortoresolvethisissue.", + "full_action": "ContacttheNetBackupadministratortoresolvethisissue." + }, + "6173": { + "code": 6173, + "desc": "Theticketforyoursigninrequesthasexpired.", + "first_action": "Determineiftheapproverexistsinthesystem.Iftheydo,", + "full_action": "Determineiftheapproverexistsinthesystem.Iftheydo,\nsigninagaintogenerateanewmultipersonauthorizationticket.IftheNetBackup\nadministratorapprovesyourrequest,youcanlogonsuccessfully." + }, + "6174": { + "code": 6174, + "desc": "Sign-inrequestwasdeniedforsecurityreasons.", + "first_action": "Ifyoureceivethismessagewhentryingtocompletea", + "full_action": "Ifyoureceivethismessagewhentryingtocompletea\ntrustprimaryoperation,youcanusethe nbseccmdtocompletetheoperation.See\nthe NetBackup Commands Reference Guideformoreinformation." + }, + "6175": { + "code": 6175, + "desc": "Thesigninrequestfailed.", + "first_action": "ReviewtheNetBackupWebServiceslogsforerrorsand", + "full_action": "ReviewtheNetBackupWebServiceslogsforerrorsand\nretrythelogon." + }, + "6176": { + "code": 6176, + "desc": "Failedtocancelthesigninrequest.", + "first_action": "Youcanignorethiserrormessage.", + "full_action": "Youcanignorethiserrormessage." + }, + "6406": { + "code": 6406, + "desc": "WMIconnectiontothetargethostisfailed.", + "first_action": "ToconnectwithWMIandDCOMservice,usermusthavetherequiredpermission", + "full_action": "Thefailedconnectioncanbeduetothefollowinglist:\n■ ToconnectwithWMIandDCOMservice,usermusthavetherequiredpermission\ntoconnectwiththeremoteWMIservice.\n■ FirewallexceptionsaresetuptoallowWMItrafficthroughthefirewall.\n■ GPO/Softwarerestrictionpolicyoranantivirussoftwareblocksaccess.\n■ Ensurethattargethostisaccessible.Validatethegiventargethostcredentials.\n■ Ensurethatthetargethosttrustrelationshipwithdomainisintact.Ifyou\ncommunicateacrossdomains,two-waytrustrelationshipbetweendifferent\ndomainsexists." + }, + "6416": { + "code": 6416, + "desc": "Unabletofindthespecifiedfileontheremoteserver.", + "first_action": "Verifythatthespecifiedstaginglocationonthetargethost", + "full_action": "Verifythatthespecifiedstaginglocationonthetargethost\nexistsorspecifyanothervalidstaginglocation." + }, + "6423": { + "code": 6423, + "desc": "Fileexistswithsamenameasthedirectory.", + "first_action": "Ontheremotehost,checkifafilealreadyexistswiththe", + "full_action": "Ontheremotehost,checkifafilealreadyexistswiththe\nsamenameandpathasthestaginglocation.Ifthefileexists,renameorremove\nthatfile,orspecifyanalternatestaginglocation." + }, + "6430": { + "code": 6430, + "desc": "Failedtovalidateadministrativeprivilegesfortheuser.", + "first_action": "Theprovidedcredentialsdonothavetherequired", + "full_action": "Theprovidedcredentialsdonothavetherequired\npermissionsonthetargethostforagentlessfilesorfoldersrestore.ForaWindows\ntargethost,youmustusethecredentialsthatarepartofthelocaladministrator\ngrouponthetargethost.ForaUNIXtargethost,usethecredentialsthatarearoot\nor sudoaccountwith ALLpermissions." + }, + "6431": { + "code": 6431, + "desc": "FailedtoconnectanetworkresourceusingwindowsAPI.", + "first_action": "Firewallexceptionsaresetupcorrectly.", + "full_action": "Asapartofagentlessfilesandfoldersrestoresoperation,\ntheSMBAdminshareiscreatedfromtherecoveryhostonthetargethostwiththe\ncredentialsprovidedbyuser.Thiserrorisseenwhenthetargethostforagentless\nrestorehasaWindowsOSandtheadministratorshareofthetargethostisnot\naccessiblefromtherecoveryhost.Verifythefollowingitemsonthetargethost:\n■ Firewallexceptionsaresetupcorrectly.\n■ Fileandprintersharingisenabled.\n■ GPO/Softwarerestrictionpolicyoranantivirussoftwaredoesnotblockaccess.\n■ Targethostisaccessiblewithvalidcredentials." + }, + "6435": { + "code": 6435, + "desc": "Unabletoretrieveuser'shomedirectoryonthetargethost.Specifythe customstaginglocation.", + "first_action": "Theuser'sdefaultstaginglocation,whichisthehome", + "full_action": "Theuser'sdefaultstaginglocation,whichisthehome\ndirectory,can'tberetrievedonthetargethost.Retrytheoperationwithavalid\nstaginglocation." + }, + "6437": { + "code": 6437, + "desc": "FailedtoestablishSSHsessionwithhost.", + "first_action": "Verifythat aes256-ctristhesupportedcipherusedforcommunication.Verify", + "full_action": "Retrytheoperationafterverificationofallthefollowing\ncriteriaaresatisfied:\n■ Verifythat aes256-ctristhesupportedcipherusedforcommunication.Verify\nthatboththerecoveryhostandthetargethostsupportthiscipher.\n■ VerifyatleastoneofthefollowingHMACprotocolsaresupportedonboth\nrecoveryhostandtargethost: hmac-sha2-256, hmac-sha2-512.\n■ Verifythatthemethodthatisusedforgeneratingthehostkeyisoneofthe\nfollowing:\n■ ECDSA_SHA2_NISTP256\n■ ECDSA_SHA2_NISTP384\n■ ECDSA_SHA2_NISTP521\n■ SSH_RSA\n■ SSH_DSS" + }, + "6438": { + "code": 6438, + "desc": "FailedtoverifySSHkeyfingerprintofhost.", + "first_action": "VerifytheSSHkeyfingerprintofthetargethostandretry", + "full_action": "VerifytheSSHkeyfingerprintofthetargethostandretry\ntheoperation." + }, + "6440": { + "code": 6440, + "desc": "Failedtoauthenticatethehostwithprovidedusernameorpassword.", + "first_action": "Verifytheusernameandpasswordofthetargethostand", + "full_action": "Verifytheusernameandpasswordofthetargethostand\nretrytheoperation." + }, + "6441": { + "code": 6441, + "desc": "FailedtoauthenticatethehostwithspecifiedSSHkey.", + "first_action": "VerifytheSSHprivatekeyandthekeypassphraseifused", + "full_action": "VerifytheSSHprivatekeyandthekeypassphraseifused\ntogeneratetheSSHprivatekeyofthetargethostandretry.Ensurethatthe\ncorrespondingpublickeyispresentinthe authorized_keysfilein /root/.ssh\nfolderatthetargethost." + }, + "6459": { + "code": 6459, + "desc": "MatchingSSHkeyfingerprinthostkeymethodwasnotfoundontarget host.", + "first_action": "ThesupportedhostkeymethodofthespecifiedSSHkeyfingerprintisavailable", + "full_action": "Ensurethateither:\n■ ThesupportedhostkeymethodofthespecifiedSSHkeyfingerprintisavailable\nontargethost.\n■ ProvideSSHfingerprintofthehostkeymethodthatisconfiguredontargethost." + }, + "6530": { + "code": 6530, + "desc": "UnabletostartSharePointwebserviceonserver", + "first_action": "TheSharePointGRTwebservice,", + "full_action": "TheSharePointGRTwebservice,\nVeritas.NetBackup.SPServiceHost.exe,isdeployedbydefaultontheNetBackup\nclientsandstartsonlyduringtherestoresofSharePoint2016backups.Afterthe\nrestoreiscompleted,thewebserviceisstopped.\nVerifythatSharePoint2016hasbeeninstalledcorrectlyonthefront-endserver.\nYoucanalsotrytomanuallystarttheservice,\nVeritas.NetBackup.SPServiceHost.exe,fromthecommandline.Verifythatthe\nservicestartsduringtherestoreandstopsaftertherestoreiscompleted." + }, + "6531": { + "code": 6531, + "desc": "Validationofoperatingsystemuser/passwordfailedforclient", + "first_action": "ConfiguretheSharePointcredentialsonallofthenodes", + "full_action": "ConfiguretheSharePointcredentialsonallofthenodes\nthatareusedtobrowse,backup,orrestore.\nSee\"ConfiguringthelogonaccountfortheNetBackupClientServiceforNetBackup\nforSharePoint\"intheNetBackupforMicrosoftSharePointServerAdministrator’s\nGuide." + }, + "6600": { + "code": 6600, + "desc": "TheBigDatapolicyjobfailed.Checkandverifythatyouhaveentered validcredentialsandprovidedcorrectentriesfortheapplicationserverorthebackup hosts.", + "first_action": "Checkandverifythatyouhaveenteredthevalid", + "full_action": "Checkandverifythatyouhaveenteredthevalid\ncredentials,providedcorrectentriesfortheapplicationserverorthebackuphosts,\nandresolvedanynetworkconnectivityissues." + }, + "6601": { + "code": 6601, + "desc": "Oneormoreoftheinputparametersorargumentsareinvalid.", + "first_action": "Checkandverifythatyouhaveenteredvalidcredentials", + "full_action": "Checkandverifythatyouhaveenteredvalidcredentials\nandprovidedthecorrectentriesfortheapplicationserverorthebackuphost.Ensure\nthattheBigDataframeworklibrariesarecorrectlyinstalledonthecomputer." + }, + "6602": { + "code": 6602, + "desc": "Insufficientmemoryorinadequateresourcesavailabletocompletethe job.", + "first_action": "Ensurethatsufficientmemoryisallocatedandadequate", + "full_action": "Ensurethatsufficientmemoryisallocatedandadequate\nresourcesareavailabletothesystem." + }, + "6603": { + "code": 6603, + "desc": "Cannotcompletetheoperation.Accesstotheserverisdeniedduetoa lackofsystempermissions.", + "first_action": "Checktoseeiftheuserhastherequiredpermissionsto", + "full_action": "Checktoseeiftheuserhastherequiredpermissionsto\naccesstheapplicationserverandtocompleteabackuporrestoreoperation.Ensure\nthatyouhaveaddedthebackuphosttotherelevantaccesslists." + }, + "6604": { + "code": 6604, + "desc": "Failedtocompletetheoperation.Thenumberofopenobjectsonthe serverhasreacheditslimit.", + "first_action": "Increasethelimitofopenobjects.Toincreasethelimitof", + "full_action": "Increasethelimitofopenobjects.Toincreasethelimitof\nopenobjects,seetheappropriateplug-insupportguide.Alternatively,youcan\nchecktheopenfilesettingsonthebackuphost.Forexample,ulimit -nonUNIX\nsystems." + }, + "6605": { + "code": 6605, + "desc": "Unabletoprocesstherequestbecausetheserverresourcesarebusy.", + "first_action": "Retrytheoperation.", + "full_action": "Retrytheoperation." + }, + "6606": { + "code": 6606, + "desc": "Failedtocompletetheoperation.Theobjectalreadyexists.", + "first_action": "Ifoneormorevirtualmachinesexistwiththesamename,youcaneitherrename", + "full_action": "Dothefollowing,asappropriate:\n■ Ifoneormorevirtualmachinesexistwiththesamename,youcaneitherrename\nordeleteoneofthevirtualmachines.\n■ ChecktheNetBackuplogs (bpbkarlogsor nbappdiscvlogs)formore\ninformation.\n■ Inaddition,youmaywanttoremovetherelevantstatefile." + }, + "6607": { + "code": 6607, + "desc": "TheversionofNetBackupdoesnotmatchtheversionoftheBigData frameworklibraries. 786NetBackupstatuscodes NetBackup status codes", + "first_action": "EnsurethatNetBackupandtheBigDataframeworklibraries", + "full_action": "EnsurethatNetBackupandtheBigDataframeworklibraries\narecorrectlyinstalled." + }, + "6608": { + "code": 6608, + "desc": "TheversionofNetBackupdoesnotmatchtheversionoftheplug-in libraries.", + "first_action": "EnsurethatNetBackupandtherelevantplug-inlibraries", + "full_action": "EnsurethatNetBackupandtherelevantplug-inlibraries\narecorrectlyinstalled." + }, + "6609": { + "code": 6609, + "desc": "TheNetBackupplug-incannotcompletetheoperationbecausethe objectisinvalid.", + "first_action": "Checkandverifythatyouhaveenteredthecorrectentriesfortheapplication", + "full_action": "Dothefollowing,asappropriate:\n■ Checkandverifythatyouhaveenteredthecorrectentriesfortheapplication\nserverorthebackuphosts.\n■ Ensurethatyouhaveinstalledthecorrectplug-intosuccessfullycompletethe\noperation." + }, + "6610": { + "code": 6610, + "desc": "AninternalerroroccurredintheNetBackupprocesses.", + "first_action": "ChecktheNetBackupdebuglogsformoreinformation.", + "full_action": "ChecktheNetBackupdebuglogsformoreinformation." + }, + "6612": { + "code": 6612, + "desc": "Unabletoprocesstherequestbecausetheserverresourcesareeither busyorunavailable.Retrytheoperation.", + "first_action": "Retrytheoperation.", + "full_action": "Retrytheoperation." + }, + "6614": { + "code": 6614, + "desc": "Failedtocompletetheoperation.", + "first_action": "Retrytheoperationafterthesystemisupandrunning.", + "full_action": "Retrytheoperationafterthesystemisupandrunning." + }, + "6616": { + "code": 6616, + "desc": "Theoperationtypeiscurrentlynotsupported.", + "first_action": "Ensuretheplug-insupportsthetypeofbackupsor", + "full_action": "Ensuretheplug-insupportsthetypeofbackupsor\noperationsthatyouaretryingtocomplete." + }, + "6617": { + "code": 6617, + "desc": "Asystemcallfailed. 788NetBackupstatuscodes NetBackup status codes", + "first_action": "Checkthesystemlogsortheoperatingsystemlogsfor", + "full_action": "Checkthesystemlogsortheoperatingsystemlogsfor\nmoredetails." + }, + "6618": { + "code": 6618, + "desc": "NetBackupcannotfindthefiletocompletetheoperation.", + "first_action": "Verifythelocationofthefile.Checkifthefilewasdeleted", + "full_action": "Verifythelocationofthefile.Checkifthefilewasdeleted\nduringthebackupjob.Ensurethatthefilehastherequiredaccesspermissions." + }, + "6619": { + "code": 6619, + "desc": "Anerroroccurredbecauseofanetworkconnectivityissue.", + "first_action": "Toresolvethenetworkconnectivityissues,checkthe", + "full_action": "Toresolvethenetworkconnectivityissues,checkthe\nsystemlogsandtryagain." + }, + "6620": { + "code": 6620, + "desc": "Theserverhasexceededitsconnectionlimit.", + "first_action": "Increasethelimitofopenobjects.Toincreasethelimitof", + "full_action": "Increasethelimitofopenobjects.Toincreasethelimitof\nopenobjects,seetheappropriateplug-insupportguide.Alternatively,youcan\nchecktheopenfilesettingsonthebackuphost.Forexample,ulimit -nonUNIX\nsystems." + }, + "6621": { + "code": 6621, + "desc": "Anerroroccurredbecausethenetworkprotocolisnotsupported.", + "first_action": "Verifyandresolveanynetworkconnectivityissues.To", + "full_action": "Verifyandresolveanynetworkconnectivityissues.To\nresolvethenetworkconnectivityissues,checkthesystemlogsandtryagain." + }, + "6622": { + "code": 6622, + "desc": "AninternalerrorhasoccurredintheNetBackupprocess.", + "first_action": "InthecaseofanOpenStackworkload,updatetheimageservicenameto", + "full_action": "ReviewtheNetBackuplogsformoredetails.\n■ InthecaseofanOpenStackworkload,updatetheimageservicenameto\nglance.RunthefollowingcommandintheOpenStackconsole:\nopenstack service set --name glance name or ID of image service\n■ InthecaseofaHadoopworkload,verifythe hadoop.confJSONfileformatis\nvalid." + }, + "6623": { + "code": 6623, + "desc": "Failedtoconnecttotheapplicationserverorthebackuphost.Theserver iseithershutdownornotreachable.", + "first_action": "Verifyandresolveanynetworkconnectivityissues.Ensure", + "full_action": "Verifyandresolveanynetworkconnectivityissues.Ensure\nthattheapplicationserverandthebackuphostareupandrunning." + }, + "6625": { + "code": 6625, + "desc": "Thebackuphostiseitherunauthorizedtocompletetheoperationorit isunabletoestablishaconnectionwiththeapplicationserver.", + "first_action": "Thebackuphosthastherequiredpermissions.", + "full_action": "Ensurethefollowing:\n■ Thebackuphosthastherequiredpermissions.\n■ Thefirewallissuebetweenthebackuphostandtheapplicationserverisresolved.\n■ Thebackuphostisaddedtotherelevantaccesslists." + }, + "6626": { + "code": 6626, + "desc": "Theservernameisinvalid.", + "first_action": "Ensurethatyouhaveprovidedthecorrectnameforthe", + "full_action": "Ensurethatyouhaveprovidedthecorrectnameforthe\napplicationserver." + }, + "6628": { + "code": 6628, + "desc": "UnabletoestablishanetworkconnectionduetoanerrorwiththeDomain NameService(DNS).", + "first_action": "VerifyandresolveanynetworkconnectivityissuesorDNS", + "full_action": "VerifyandresolveanynetworkconnectivityissuesorDNS\nissues.Toresolvethenetworkconnectivityissues,checkthesystemlogsandtry\nagain." + }, + "6629": { + "code": 6629, + "desc": "Unabletocompletetheoperation.Failedtoauthorizetheuserorthe server.", + "first_action": "Ensurethattheuserhastherequiredpermissionsand", + "full_action": "Ensurethattheuserhastherequiredpermissionsand\nthattheserver(applicationserverorabackuphost)isaddedtotherelevantaccess\nlists." + }, + "6630": { + "code": 6630, + "desc": "Unabletoprocesstherequestbecausetheserverresourcesareeither busyorunavailable.Retrytheoperation.", + "first_action": "Ensurethatasinglejobisresortingaparticularfileoran", + "full_action": "Ensurethatasinglejobisresortingaparticularfileoran\nobject." + }, + "6631": { + "code": 6631, + "desc": "Thereisinsufficientstorageavailabletothesystem.", + "first_action": "Ensurethatsufficientstorageisavailabletothesystem.", + "full_action": "Ensurethatsufficientstorageisavailabletothesystem." + }, + "6633": { + "code": 6633, + "desc": "Unabletocompletetheoperation.Accesstotheobjectisdenieddueto alackofsystempermissions.", + "first_action": "Ensurethatyouhavereadandwriteaccesstothefileor", + "full_action": "Ensurethatyouhavereadandwriteaccesstothefileor\ntheobject." + }, + "6634": { + "code": 6634, + "desc": "Unabletofindthefileortheobject.", + "first_action": "Checkifthefileortheobjectisavailableatthespecified", + "full_action": "Checkifthefileortheobjectisavailableatthespecified\nlocation.Providevalidentriestocompletetheoperation." + }, + "6635": { + "code": 6635, + "desc": "Theversionoftheserverdoesnotsupporttherequestedoperation.", + "first_action": "Ensurethattheversionoftheserversupportstheoperation", + "full_action": "Ensurethattheversionoftheserversupportstheoperation\nthatyouhaverequested." + }, + "6640": { + "code": 6640, + "desc": "TheversionoftheNetBackupprocessdoesnotmatchwiththeversion oftheBigDataframeworklibraries.", + "first_action": "EnsurethatNetBackupanditsframeworklibrariesare", + "full_action": "EnsurethatNetBackupanditsframeworklibrariesare\ncorrectlyinstalled." + }, + "6641": { + "code": 6641, + "desc": "Therelevantlibrariesareeitherunavailableorinaccessible.", + "first_action": "EnsurethatNetBackupanditsframeworklibrariesare", + "full_action": "EnsurethatNetBackupanditsframeworklibrariesare\ncorrectlyinstalledandgrantedrelevantaccesspermissions." + }, + "6642": { + "code": 6642, + "desc": "Therelevantlibrariesareeitherunavailableortheplug-indoesnot supporttherequestedoperation.", + "first_action": "Toresolvethisissue,checktheNetBackuplogsformissing", + "full_action": "Toresolvethisissue,checktheNetBackuplogsformissing\nsymbols." + }, + "6643": { + "code": 6643, + "desc": "AninternalerroroccurredintheNetBackupprocesses.", + "first_action": "ChecktheNetBackuplogsformoreinformation.", + "full_action": "ChecktheNetBackuplogsformoreinformation." + }, + "6644": { + "code": 6644, + "desc": "AninternalerroroccurredintheNetBackupprocesses.", + "first_action": "Checkthesystemlogsortheoperatingsystemlogsfor", + "full_action": "Checkthesystemlogsortheoperatingsystemlogsfor\nmoreinformation." + }, + "6646": { + "code": 6646, + "desc": "Unabletocommunicatewiththeserver. 794NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethatyouhaveenteredvalidcredentialsandprovided", + "full_action": "Ensurethatyouhaveenteredvalidcredentialsandprovided\nthecorrectentries(suchasthehostnameandportnumber)fortheapplication\nserverorthebackuphost." + }, + "6647": { + "code": 6647, + "desc": "Unabletocreateoraccessadirectoryorapath.", + "first_action": "Ensurethattheapplicationserverletsthebackuphost", + "full_action": "Ensurethattheapplicationserverletsthebackuphost\naccessitsfilesordirectoriestocompletetheoperations." + }, + "6649": { + "code": 6649, + "desc": "Therelevantlibrariesareeitherunavailableorinaccessible.", + "first_action": "EnsurethatNetBackupanditsframeworklibrariesare", + "full_action": "EnsurethatNetBackupanditsframeworklibrariesare\ncorrectlyinstalledandhaverelevantaccesspermissions." + }, + "6650": { + "code": 6650, + "desc": "Therelevantlibrariesareeitherunavailableortheplug-indoesnot supporttherequestedoperation.", + "first_action": "Toresolvetheissue,checktheNetBackuplogsfora", + "full_action": "Toresolvetheissue,checktheNetBackuplogsfora\nmissingsymbol." + }, + "6652": { + "code": 6652, + "desc": "Failedtocompletetheoperation.Theversionoftheplug-inmightnot supporttherequestedoperation.", + "first_action": "Ensurethattheplug-inversionsupportstheoperation", + "full_action": "Ensurethattheplug-inversionsupportstheoperation\nthatyouhaverequested." + }, + "6653": { + "code": 6653, + "desc": "Theselectedscheduletypeiscurrentlynotsupported.", + "first_action": "WhenyoucreateaBigDatapolicy,ensurethattheplug-in", + "full_action": "WhenyoucreateaBigDatapolicy,ensurethattheplug-in\nsupportstheselectedscheduletype." + }, + "6654": { + "code": 6654, + "desc": "Unabletoretrievethecredentialsfortheserver.", + "first_action": "Hadoop:Whensettingthe Application_Typeparameter,youcannotuseany", + "full_action": "Ensurethatyouhaveenteredvalidcredentialsandprovided\ncorrectentriesfortheapplicationserverorthebackuphost.\nCreatingaBigDatapolicy:\n■ Hadoop:Whensettingthe Application_Typeparameter,youcannotuseany\nuppercaseletters.Exampleofcorrectform:\nApplication_Type=hadoop" + }, + "6655": { + "code": 6655, + "desc": "Thevirtualmachinedoesnotexist.", + "first_action": "Enteravalidnameforthevirtualmachine.Thevirtual", + "full_action": "Enteravalidnameforthevirtualmachine.Thevirtual\nmachinedisplaynameiscasesensitiveanditdoesnotallowspacesandcertain\nspecialcharacters." + }, + "6656": { + "code": 6656, + "desc": "Invalidcredentials.Verifyandenterthecorrectcredentials.", + "first_action": "Verifyandre-enterthevalidcredentialsfortheworkload.", + "full_action": "Verifyandre-enterthevalidcredentialsfortheworkload." + }, + "6657": { + "code": 6657, + "desc": "Theserveryouaretryingtoconnectisnotresponding.", + "first_action": "Verifythattheapplicationserverisupandrunningand", + "full_action": "Verifythattheapplicationserverisupandrunningand\ntryreconnectingwiththeserver." + }, + "6658": { + "code": 6658, + "desc": "Thebackupfailed.Thesnapshotcouldnotbecreated.", + "first_action": "Refertotheerrorslistedinthe nbaapidiscvlogonthe", + "full_action": "Refertotheerrorslistedinthe nbaapidiscvlogonthe\nbackuphostandtroubleshoottheissues" + }, + "6659": { + "code": 6659, + "desc": "Thebackupfailed.Theworkloadfilecouldnotbecreated.", + "first_action": "Refertotheerrorslistedinthe nbaapidiscvlogonthe", + "full_action": "Refertotheerrorslistedinthe nbaapidiscvlogonthe\nbackuphostandtroubleshoottheissues." + }, + "6661": { + "code": 6661, + "desc": "Unabletofindtheconfigurationparameter.", + "first_action": "Verifythecontentofthe azurestackconfigurationsinthecredentialfilethat", + "full_action": "Performthefollowing,asappropriate:\n■ Verifythecontentofthe azurestackconfigurationsinthecredentialfilethat\nwasspecifiedwiththetpconfig application_server_confcommandoption.\nBasedonthemissingconfigurationparameter,modifytheconfigurationthatis\nspecifiedinthecredentialfileandupdatethe tpconfigentryonthemaster\nserver.\n■ VerifythecontentoftheCassandraproductionclusterandtheDSScluster\ndetailsinthe cassandra.confconfigurationfile." + }, + "6662": { + "code": 6662, + "desc": "Unabletofindtheconfigurationfile.", + "first_action": "1. Verifythatthe /usr/openv/var/globaldirectoryiswhitelistedonthemaster", + "full_action": "Dothefollowing,asappropriate:\n1. Verifythatthe /usr/openv/var/globaldirectoryiswhitelistedonthemaster\nserver.Runthe bpgetconfigcommand.\n2. Verifythatthe application_server_name.confcredentialfileisinthe\n/usr/openv/var/globaldirectoryonthemasterserver.\n3. Ifthecredentialfileisnotinthe /usr/openv/var/globaldirectoryonthe\nmasterserver,createa.jsoncredentialfilewiththeazurestackconfigurations\nwithanyfilename(forexample, azurestackserver.conf)atanylocationon\nthemasterserver.\n4. Addthisfilenamewiththe tpconfig addcommand.Verifythatthefileisin\nthe /usr/openv/var/globaldirectorywithfilename\napplication_server_name.confafteradding tpconfigentry." + }, + "6663": { + "code": 6663, + "desc": "FailedtoestablishaSecureShellconnectionwiththeremoteserver.", + "first_action": "Verifythatyouenteredthevalidcredentialsforthe", + "full_action": "Verifythatyouenteredthevalidcredentialsforthe\napplicationserver." + }, + "6664": { + "code": 6664, + "desc": "UnabletoloadJSONobject.", + "first_action": "Verifythattheproductionhostuserpasswordiscorrect.", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue.\nWhenperformingabackuporrestoreofaCassandradatabase,performthe\nfollowingasappropriate:\n■ Verifythattheproductionhostuserpasswordiscorrect.\n■ VerifythattheDSShostuserpasswordiscorrect." + }, + "6665": { + "code": 6665, + "desc": "TherewasanerrorconstructingtheURL.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "6666": { + "code": 6666, + "desc": "TheMongoDBprocessesarenotrunningonthehost.", + "first_action": "TobackuporrecovertheMongoDBdatabases,ensure", + "full_action": "TobackuporrecovertheMongoDBdatabases,ensure\nthattheMongoDBclusterisrunning." + }, + "6667": { + "code": 6667, + "desc": "The mongodprocessisnotrunningonthehost.", + "first_action": "TorecovertheMongoDBdatabases,ensurethatthe", + "full_action": "TorecovertheMongoDBdatabases,ensurethatthe\nmongodprocessisrunning." + }, + "6668": { + "code": 6668, + "desc": "The mongosprocessisnotrunningonthehost.", + "first_action": "TorecovertheMongoDBdatabases,ensurethatthe", + "full_action": "TorecovertheMongoDBdatabases,ensurethatthe\nmongosprocessisrunning." + }, + "6669": { + "code": 6669, + "desc": "UnabletocapturethetopologyoftheMongoDBcluster.", + "first_action": "EnsurethatthecorrectMongoDBcredentialsareusedor", + "full_action": "EnsurethatthecorrectMongoDBcredentialsareusedor\ntheMongoDBclusterisrunning.EnsurethattheMongoDBshardsareconnected\ntotheconfigserver." + }, + "6670": { + "code": 6670, + "desc": "Unabletocapturebalancerstate.", + "first_action": "EnsurethatthecorrectMongoDBcredentialsareusedor", + "full_action": "EnsurethatthecorrectMongoDBcredentialsareusedor\ntheMongoDBclusterisrunning.EnsurethattheMongoDBshardsareconnected\ntotheconfigserver." + }, + "6671": { + "code": 6671, + "desc": "Unabletofinddatabase.", + "first_action": "EnsurethattheMongoDBclusterisrunningandadmin", + "full_action": "EnsurethattheMongoDBclusterisrunningandadmin\ndatabaseisaccessible." + }, + "6672": { + "code": 6672, + "desc": "Failedtoshutdowndatabaseserver. 801NetBackupstatuscodes NetBackup status codes", + "first_action": "EnsurethattheMongoDBclusterisrunningandadmin", + "full_action": "EnsurethattheMongoDBclusterisrunningandadmin\ndatabaseisaccessible.EnsurethatthecorrectMongoDBcredentialsareused." + }, + "6673": { + "code": 6673, + "desc": "Failedtoperformpre-recoveryoperation.", + "first_action": "TorecovertheMongoDBdatabases,ensurethatthe", + "full_action": "TorecovertheMongoDBdatabases,ensurethatthe\nMongoDBclusterisrunning.EnsurethattheMongoDBclusterisrunningandadmin\ndatabaseisaccessible.EnsurethatthecorrectMongoDBcredentialsareused.\nFormoreinformation,refertothe mdbserverlogs." + }, + "6674": { + "code": 6674, + "desc": "Failedtocleanthedatapaths.", + "first_action": "EnsurethatthedatapaththatisusedforrunningMongoDB", + "full_action": "EnsurethatthedatapaththatisusedforrunningMongoDB\nprocessesiscorrect.Formoreinformation,refertothe mdbserverlogs." + }, + "6675": { + "code": 6675, + "desc": "Datapathdoesnotexist.", + "first_action": "EnsurethatthedatapaththatisusedforrunningMongoDB", + "full_action": "EnsurethatthedatapaththatisusedforrunningMongoDB\nprocessesiscorrect.Formoreinformation,refertothe mdbserverlogs." + }, + "6676": { + "code": 6676, + "desc": "UnabletocompletetheoperationbecausetheMongoDBprocessesare runningontheserver.", + "first_action": "EnsurethattheMongoDBprocessesarenotspawned", + "full_action": "EnsurethattheMongoDBprocessesarenotspawned\nbeforetheMongoDBclusterrecoveryiscomplete." + }, + "6677": { + "code": 6677, + "desc": "UnabletoaddashardtotheMongoDBcluster.", + "first_action": "Ensurethatthe mongosprocessisrunningontheconfig", + "full_action": "Ensurethatthe mongosprocessisrunningontheconfig\nserver.EnsurethatthecorrectMongoDBcredentialsareused." + }, + "6678": { + "code": 6678, + "desc": "Failedtoinitiatetheshard.", + "first_action": "Ensurethatthe mongodprocessisrunningontheconfig", + "full_action": "Ensurethatthe mongodprocessisrunningontheconfig\nserver.EnsurethatthecorrectMongoDBcredentialsareused." + }, + "6679": { + "code": 6679, + "desc": "Failedtoperformpost-recoveryoperation.", + "first_action": "Formoreinformationabouttheerror,refertotheCohesity", + "full_action": "Formoreinformationabouttheerror,refertotheCohesity\nmdbserverlogsorMongoDBlogs.Iftheissuepersists,visitsupport.veritas.com.\nTheCohesitySupportsiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "6680": { + "code": 6680, + "desc": "UnabletorecovertheMongoDBcluster.", + "first_action": "Formoreinformation,refertothe mdbserverlogs.", + "full_action": "Formoreinformation,refertothe mdbserverlogs." + }, + "6681": { + "code": 6681, + "desc": "Multipleobjectswithsamenamefound.", + "first_action": "Ensurethattheinstancedisplaynamesareuniqueand", + "full_action": "Ensurethattheinstancedisplaynamesareuniqueand\nreconfigurethepolicy." + }, + "6682": { + "code": 6682, + "desc": "Hostnotfound.", + "first_action": "VerifytheinstancenameorIDandreconfigurethepolicy.", + "full_action": "VerifytheinstancenameorIDandreconfigurethepolicy." + }, + "6683": { + "code": 6683, + "desc": "Failedtocreateinstancesnapshot.", + "first_action": "VerifytheOpenStacklogsandalsoensurethatinstance", + "full_action": "VerifytheOpenStacklogsandalsoensurethatinstance\nsnapshotcanbecreated." + }, + "6684": { + "code": 6684, + "desc": "Failedtocreatevolumesnapshot.", + "first_action": "VerifytheOpenStacklogsandalsoensurethatvolume", + "full_action": "VerifytheOpenStacklogsandalsoensurethatvolume\nsnapshotcanbecreated." + }, + "6685": { + "code": 6685, + "desc": "Volumecreationisinaninvalidstate.", + "first_action": "VerifytheOpenStacklogs.", + "full_action": "VerifytheOpenStacklogs." + }, + "6686": { + "code": 6686, + "desc": "Failedtoretrievevolumedetails.", + "first_action": "VerifytheOpenStacklogs.", + "full_action": "VerifytheOpenStacklogs." + }, + "6687": { + "code": 6687, + "desc": "Volumesnapshotcreationisinaninvalidstate.", + "first_action": "VerifytheOpenStacklogs.", + "full_action": "VerifytheOpenStacklogs." + }, + "6688": { + "code": 6688, + "desc": "Failedtoretrievevolumesnapshotdetails.", + "first_action": "VerifytheOpenStacklogs.", + "full_action": "VerifytheOpenStacklogs." + }, + "6689": { + "code": 6689, + "desc": "MongoDBtopologyhaschangedsincethelastbackup.Youmustcreate afullbackup.", + "first_action": "Runafullbackupifthetopologyhaschanged.Following", + "full_action": "Runafullbackupifthetopologyhaschanged.Following\nasuccessfulfullbackup,anincrementalbackupshouldbepossible." + }, + "6690": { + "code": 6690, + "desc": "TheMongoDBrenamefileiseithermissingorinvalid.", + "first_action": "Reviewthesyntaxoftheentriesintherenamefile.Incase", + "full_action": "Reviewthesyntaxoftheentriesintherenamefile.Incase\nofrecoverytothealternateapplicationserver,makesurethatthealternate\napplicationserverisspecifiedinchangeentryinformatas\nALT_APPLICATION_SERVER=Host:Port.Also,verifythatasingleinstancehost:port\nisnotredirectedtomultiple host:port." + }, + "6691": { + "code": 6691, + "desc": "UnabletocreateMongoDBrestorespecificationfile.", + "first_action": "Makesurethatthebackuphost(Destination client)is", + "full_action": "Makesurethatthebackuphost(Destination client)is\nreachablebytheNetBackupmasterserver." + }, + "6692": { + "code": 6692, + "desc": "UnabletoreadandprocesstheMongoDBrestorespecificationfile.", + "first_action": "EnsurethattheNetBackupbackuphost(Destination", + "full_action": "EnsurethattheNetBackupbackuphost(Destination\nclient)hastheproperaccesspermissions." + }, + "6693": { + "code": 6693, + "desc": "UnabletoreadandprocesstheMongoDBconfigurationfile.", + "first_action": "EnsurethattheNetBackupbackuphost(Destination", + "full_action": "EnsurethattheNetBackupbackuphost(Destination\nclient)hastheproperaccesspermissions." + }, + "6694": { + "code": 6694, + "desc": "BackupofMongoDBissupportedonlyonLogicalVolumeManagement basedvolumes.", + "first_action": "Ensuretomountthedatabasedirectoryonalogical", + "full_action": "Ensuretomountthedatabasedirectoryonalogical\nvolume." + }, + "6695": { + "code": 6695, + "desc": "BackupofMongoDBonVxFSvolumesisnotsupported.", + "first_action": "Ensuretomountthedatabasedirectoryonalogical", + "full_action": "Ensuretomountthedatabasedirectoryonalogical\nvolume." + }, + "6696": { + "code": 6696, + "desc": "SimultaneousbackupoperationsonsameordifferentMongoDBinstances onamachinearenotsupported.Rescheduletheoperationstorunatdifferenttimes.", + "first_action": "Reschedulethebackupofmultipleinstancesonthesame", + "full_action": "Reschedulethebackupofmultipleinstancesonthesame\nmachinetorunatdifferenttimes." + }, + "6697": { + "code": 6697, + "desc": "Maximumnumberofsupportedvolumeshasbeenreached.", + "first_action": "Themaximumnumberofattachedvolumesthatare", + "full_action": "Themaximumnumberofattachedvolumesthatare\nsupportedis32." + }, + "6698": { + "code": 6698, + "desc": "Maximumnumberofsupportedsecuritygroupsexceeded. 808NetBackupstatuscodes NetBackup status codes", + "first_action": "Themaximumnumberofsecuritygroupsthataresupported", + "full_action": "Themaximumnumberofsecuritygroupsthataresupported\nis32.Adjustthenumberofsecuritygroupsandretrytheoperation." + }, + "6699": { + "code": 6699, + "desc": "Maximumnumberofsupportedattachedvolumesexceeded.", + "first_action": "Themaximumnumberofextendedattachedvolumesthat", + "full_action": "Themaximumnumberofextendedattachedvolumesthat\naresupportedis32.Adjustthenumberofattachedvolumesandretrytheoperation." + }, + "6700": { + "code": 6700, + "desc": "Maximumnumberofsupportednetworkinterfacesreached.", + "first_action": "Themaximumnumberofnetworkinterfacesthatare", + "full_action": "Themaximumnumberofnetworkinterfacesthatare\nsupportedis100.Adjustthenumberofnetworkinterfacesandretrytheoperation." + }, + "6701": { + "code": 6701, + "desc": "Unabletoopenthedevice.", + "first_action": "Verifythatyourstoragesystemisingoodstate.Alsoverify", + "full_action": "Verifythatyourstoragesystemisingoodstate.Alsoverify\nyourbackuphostandinstancetobebackedupareonthesameHypervisor." + }, + "6702": { + "code": 6702, + "desc": "Unabletoobtaintheauthenticationtoken.", + "first_action": "Thetokenisgeneratedusingacombinationofusername,", + "full_action": "Thetokenisgeneratedusingacombinationofusername,\nuserpassword,userdomainname,projectname,andprojectdomainname.Verify\nthatthesevaluesarecorrectlymentionedin credsfile." + }, + "6703": { + "code": 6703, + "desc": "Backupofaninstancewithflavordisksize0andbootingfromimageis notsupported.", + "first_action": "VerifythatNetBackupdoesnotattempttobackupan", + "full_action": "VerifythatNetBackupdoesnotattempttobackupan\ninstancebootingfromanimageandusingaflavorwithdisksize0." + }, + "6704": { + "code": 6704, + "desc": "RestoringmultipleMongoDBnodesononereplicasetisinvalid.", + "first_action": "Onlyonenodecanberestoredinareplicaset.Select", + "full_action": "Onlyonenodecanberestoredinareplicaset.Select\nredirectrestoreandeditthepathtopointtoonenodefromthereplicaset.Ifyour\nbackupwasdonefromdifferentnodesduetorolechanges,selectallnodestobe\nrestoredtoonenodeonthedestinationcluster.Thisoperationshouldbedoneby\nselectingthealternaterestoreoptionintherestoreworkflow.Usethealternate\nrestoreoptionintherestoreworkflow." + }, + "6705": { + "code": 6705, + "desc": "RestoringMongoDBdataonanarbiternodeisinvalid.", + "first_action": "SelectanothernodeinthedestinationMongoDBcluster", + "full_action": "SelectanothernodeinthedestinationMongoDBcluster\nthatisnotanarbiterinthedestinationMongoDBcluster." + }, + "6706": { + "code": 6706, + "desc": "Adiscoveredshardwasfoundindrainstate,cannotproceedwithbackup.", + "first_action": "Retrythebackupoperationwhentheshardisoutofthe", + "full_action": "Retrythebackupoperationwhentheshardisoutofthe\ndrainstate.RefertotheMongoDBAdministrator’sGuidetochangethestateofthe\nshard." + }, + "6707": { + "code": 6707, + "desc": "AnunsupportedMongoDBstorageengineisdetected.", + "first_action": "ChangethestorageenginetoWiredTigerandresubmit", + "full_action": "ChangethestorageenginetoWiredTigerandresubmit\nyouroperation.RefertoMongoDBdocumentationforchangingthestorageengine." + }, + "6708": { + "code": 6708, + "desc": "Unabletoparsecommandoutput.", + "first_action": "Refertothe mdbserverlogstogetmoredetailsofthe", + "full_action": "Refertothe mdbserverlogstogetmoredetailsofthe\ncommandstatusanditsfailure.Retrytheoperationandiftheissuepersists,visit\ntheCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsite\noffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6709": { + "code": 6709, + "desc": "Unabletorunthecommand.", + "first_action": "Refertothe mdbserverlogstofindtheerrorcodeandrefertotheMongoDB", + "full_action": "Multipleworkloadscanshowthiserror.Reviewthefollowing\ninformationforyourspecificworkload.\nWhenperformingabackuporrestoreofaMongoDB,reviewthefollowing:\n■ Refertothe mdbserverlogstofindtheerrorcodeandrefertotheMongoDB\nAdministrator’sGuideforthereasonofthefailurebasedontheerrorcode.If\nrunninganincrementalbackuponMongoDBversion4.4orlater,thenensure\ntohavethemongodumputilityinstalled.Afterinstallation,retrytheoperationand\niftheissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesity\nTechnicalSupportwebsiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue.\n■ Whencertificate-basedauthenticationisenabled,differentialincrementalbackups\nmayfail.Refertothemdbserverlogstofindtheerrorcodeandcommanddetails.\nIfthe mdbserverlogsindicatea mongodumpcommandfailure,tryrunningthe\nmongodumpcommandmanuallyontheMongoDBhostandchecktheerror.If\nthe mongodumpcommandfailswithX509certificate-relatedconnectionerrors,\nyoumustfixtheseerrorsbyupdatingtheMongoDBservercertificateswiththe\nsubjectAltNamepropertyaspertheMongoDBdocumentation.Thenretrythe\ndifferentialincrementalbackup.\nWhenperformingabackuporrestoreofaCassandradatabase,performthe\nfollowingasappropriate:\n■ CheckSSHsessionsforproductionnodes.TheCBRnodeshouldbeableto\nuseSSHtoconnecttotheproductionnodes.\n■ EnsurethattheCBRnodeisrunningandreachable.\n■ Verifythat nbcbrprocessisrunning.Iftheprocessisnotrunning,manually\nclearthefolderthatisspecifiedintheCassandraconfigurationfileonCassandra\nclusternodesandretrythebackupoperationagain." + }, + "6710": { + "code": 6710, + "desc": "Pre-checkforrecoveryhasfailedasWiredTigerlogfilesarepresentat thedatabasepath.", + "first_action": "Selecttheoverwriteoptionintherestoreworkflowand", + "full_action": "Selecttheoverwriteoptionintherestoreworkflowand\nretrytheoperation." + }, + "6711": { + "code": 6711, + "desc": "UnabletobackupMongoDBconfigurationfile.", + "first_action": "ReviewtheaccesscontrolfortheMongoDBconfigurationfile.Allowthehost", + "full_action": "Reviewthe mdbserverlogsformoredetails.\nTrythefollowingasappropriate:\n■ ReviewtheaccesscontrolfortheMongoDBconfigurationfile.Allowthehost\nuserthatisspecifiedinthetpconfigforthisnode,alltherightsthatarerequired\ntoreadtheMongoDBconfigurationfile.\n■ Reviewtheaccesscontrolrightstothesnapshotdirectorythatisspecifiedin\ntpconfig.Allowthehostuserthatisspecifiedinthe tpconfigforthisnode,\ntherightstowritetothesnapshotmountdirectory.\nRetrytheoperationandiftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6712": { + "code": 6712, + "desc": "Unabletofindoperationlogforpreviousbackup.", + "first_action": "Changethescheduletypetofullandretrythebackupand", + "full_action": "Changethescheduletypetofullandretrythebackupand\nverifythatitcompleteswithnoissues.Scheduleanincrementalbackupafterthe\nfullbackup." + }, + "6713": { + "code": 6713, + "desc": "Operationlogroll-overdetected.", + "first_action": "Changethescheduletypetofullandretrythebackup.", + "full_action": "Changethescheduletypetofullandretrythebackup.\nScheduleanincrementalbackupafterthefullbackup.Increasethefrequencyof\nincrementalbackupsorincreasethesizeoftheoperationlogssuchthatoperation\nlogsdonotrolloverbeforethenextincremental.Thisstepmustbedonebasedon\ntheaveragenumberofoperationsthataredoneonMongoDBandtherecovery\npointobjectiveforyourdata.RefertoMongoDBAdministrator’sGuidetochange\ntheoperationlogsize." + }, + "6714": { + "code": 6714, + "desc": "Errorwhilecollectionwasiterated.", + "first_action": "Refertomdbserverlogstogetdetailsoftheerror.Runa", + "full_action": "Refertomdbserverlogstogetdetailsoftheerror.Runa\nfullbackupandafterthefullbackupissuccessful,scheduleanincrementalbackup." + }, + "6715": { + "code": 6715, + "desc": "Operationlogverificationerror.", + "first_action": "Refertomdbserverlogstogetdetailsoftheerror.Runa", + "full_action": "Refertomdbserverlogstogetdetailsoftheerror.Runa\nfullbackupandafterthefullbackupissuccessful,scheduleanincrementalbackup." + }, + "6716": { + "code": 6716, + "desc": "FailedI/Ooperationonoperationlogstoreinfofile.", + "first_action": "Reviewthenbaapireq_handlerlogsandthemdbserver", + "full_action": "Reviewthenbaapireq_handlerlogsandthemdbserver\nlogstotroubleshoottheissue.Ifthefailureisfordeletingoperationlogs,manually\ndeletethesetobringuptheMongoDBinstancetogetitrunning.Ifthefailureisin\nfindingtheoperationlogpath,visittheCohesityTechnicalSupportwebsite.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "6717": { + "code": 6717, + "desc": "Invaliddeletepathwaspassedforrestoredoperationlogfiles.Operation logfileshavenotbeendeleted.", + "first_action": "Referto mdbserverlogsformoredetails.Iftheissue", + "full_action": "Referto mdbserverlogsformoredetails.Iftheissue\npersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6718": { + "code": 6718, + "desc": "Unabletoreplayoperationlogs.", + "first_action": "4.4orlater,thenensuretohavethemongorestoreutilityinstalled.Afterinstallation,", + "full_action": "IfrunninganincrementalrecoveryonMongoDBversion\n4.4orlater,thenensuretohavethemongorestoreutilityinstalled.Afterinstallation,\nmanuallyapplytheoperationlog.Refertotheoperationlogsrestoredfrom\nmdbserverlogsandrestorethesemanually.RefertoMongoDBAdministrator’s\nGuideforthe mongorestorecommandparameters." + }, + "6719": { + "code": 6719, + "desc": "UnabletorevokeNetBackupreplayoperationlogsrolefromuser.", + "first_action": "Reviewthe mdbserverlogsfordetails.", + "full_action": "Reviewthe mdbserverlogsfordetails.\nRunthefollowingcommandtomanuallyrevoketheNetBackupreplayoperations\nlogsroleontheuser:\"db.getSiblingDB('admin').revokeRolesFromUser('{user\ninfo}',[{'role':'netbackup-replayoplogs', 'db':'admin'}])" + }, + "6720": { + "code": 6720, + "desc": "UnabletodropNetBackupreplayoperationlogsrole.", + "first_action": "Reviewthe mdbserverlogsfordetails.", + "full_action": "Reviewthe mdbserverlogsfordetails.\nRunthefollowingcommandtomanuallydroptherolefortheadministratoruser:\n\"db.getSiblingDB('admin').dropRole('netbackup-replayoplogs')" + }, + "6721": { + "code": 6721, + "desc": "Unabletoreplayoperationlogs.Also,failedtorevokeNetBackupreplay operationlogsroleanddropNetBackupreplayoperationlogsrole.", + "first_action": "RunthefollowingcommandtomanuallyrevoketheNetBackupreplayoperations", + "full_action": "Reviewthe mdbserverlogsfordetails.\nPerformthefollowing:\n■ RunthefollowingcommandtomanuallyrevoketheNetBackupreplayoperations\nlogsrolefortheuser:\n\"db.getSiblingDB('admin').revokeRolesFromUser('{user\ninfo}',[{'role':'netbackup-replayoplogs', 'db':'admin'}])\".\n■ Runthefollowingcommandtomanuallydroptheroleoftheadministratoruser:\n\"db.getSiblingDB('admin').dropRole('netbackup-replayoplogs')" + }, + "6722": { + "code": 6722, + "desc": "Unabletoreplaytheoperationlogs.Also,failedtorevokeNetBackup replayoperationlogsrole.", + "first_action": "Manuallyapplytheoperationlog.Refertotheoperation", + "full_action": "Manuallyapplytheoperationlog.Refertotheoperation\nlogsrestoredfrommdbserverlogsandrestorethesemanually.RefertoMongoDB\nAdministrator’sGuideforthe mongorestorecommandparameters.\nRunthefollowingcommandtomanuallyrevoketheNetBackupreplayoperations\nlogsroleontheuser:\"db.getSiblingDB('admin').revokeRolesFromUser('{user\ninfo}',[{'role':'netbackup-replayoplogs', 'db':'admin'}])" + }, + "6723": { + "code": 6723, + "desc": "Unabletoreplayoperationlogs.Also,failedtodropNetBackupreplay operationlogsrole. 817NetBackupstatuscodes NetBackup status codes", + "first_action": "Manuallyapplytheoperationlog.Refertotheoperation", + "full_action": "Manuallyapplytheoperationlog.Refertotheoperation\nlogsrestoredfrommdbserverlogsandrestorethesemanually.RefertoMongoDB\nAdministrator’sGuideforthe mongorestorecommandparameters.\nRunthefollowingcommandtomanuallydroptheroleontheadministratoruser:\n\"db.getSiblingDB('admin').dropRole('netbackup-replayoplogs')" + }, + "6724": { + "code": 6724, + "desc": "Restorenodecountisinvalid.", + "first_action": "Onlyonenodecanberestoredinareplicaset.Ifyour", + "full_action": "Onlyonenodecanberestoredinareplicaset.Ifyour\nbackupwasdonefromdifferentnodesduetorolechanges,selectallthenodesto\nberestoredtoonesinglenodeonthedestinationMongoDBcluster.Usethealternate\nrestoreoptionintherestoreworkflow." + }, + "6725": { + "code": 6725, + "desc": "UnabletofindinformationabouttheMongoDBreplicaset.", + "first_action": "Referto mdbserverlogsformoredetails.Retrythe", + "full_action": "Referto mdbserverlogsformoredetails.Retrythe\noperationandiftheissuepersists,visittheCohesityTechnicalSupportwebsite.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "6726": { + "code": 6726, + "desc": "Eitherthebackuphostthatisselectedasthedestinationclientisinvalid orinaccessible,ortherequiredplug-inisnotfoundontheclient.", + "first_action": "Makesurethatthecorrectbackuphosthasbeenselected", + "full_action": "Makesurethatthecorrectbackuphosthasbeenselected\nasthedestination.Also,makesurethattheMongoDBplug-inisinstalledonthe\nbackuphostandretrytheoperation." + }, + "6727": { + "code": 6727, + "desc": "Failedtotransferafiletotheremotehost.", + "first_action": "ReviewtheconnectivitybetweentheNetBackupclient", + "full_action": "ReviewtheconnectivitybetweentheNetBackupclient\nandtheMongoDBnodes.Refertothe nbapidiscvand nbaapire_handlerlogs\nformoredetails." + }, + "6728": { + "code": 6728, + "desc": "Invalidbackuphostwasusedinthepolicy.", + "first_action": "Updatethepolicytospecifythecorrectbackuphost.Verify", + "full_action": "Updatethepolicytospecifythecorrectbackuphost.Verify\nthattheappropriateplug-inisinstalledonthebackuphostandretrythebackup\noperation." + }, + "6729": { + "code": 6729, + "desc": "Unabletodownloadthethinclientfromthepackagerepository.", + "first_action": "EnsurethatyouhaveaddedtheMongoDB_tcpackageon", + "full_action": "EnsurethatyouhaveaddedtheMongoDB_tcpackageon\ntheNetBackupmasterserver.RefertotheMongoDBAdministrator’sGuidetoadd\nthethinclientusingthe nbrepo --addcommand.Addthethinclientpackagefor\ntherelevantMongoDBnodeoperatingsystemoraddthethinclientsforbothRHEL\nandSUSEonyourmaster.Thenretrytheoperation." + }, + "6730": { + "code": 6730, + "desc": "Theselectedscheduletypeiscurrentlynotsupportedforthesharded clusterthathasFeatureCompatibilityVersion4.2orlater.", + "first_action": "IfyourunanincrementalonShardedMongoDBcluster", + "full_action": "IfyourunanincrementalonShardedMongoDBcluster\nwithversion4.2,refertotheMongoDBAdministrator’sGuidetochangetheFeature\nCompatibilityVersionofMongoDBto4.0.Retrytheoperationwithafullbackup\nfollowedbyincrementalbackup.IfyoudonotwanttochangetheFeature\nCompatibilityVersion,changethescheduletypetoonlydofullbackupsofthis\nMongoDBinstance.IncrementalbackupsarenotsupportedforaShardedcluster\nwithMongoDBversion4.4orlater." + }, + "6731": { + "code": 6731, + "desc": "Alltherequiredparametersforauthenticationtypecertificate-basedare notprovided.", + "first_action": "Ensurethatyouhaveprovidedallauthenticationdetails", + "full_action": "Ensurethatyouhaveprovidedallauthenticationdetails\nin tpconfigforyourMongoDBclusterandthatyouprovidealltherequired\nparameters.Refertothe NetBackup for MongoDB Administrator’s Guideformore\ninformationonrequiredparameters." + }, + "6732": { + "code": 6732, + "desc": "Ensurethatyouprovidealltherequiredparameters.", + "first_action": "Ensurethatyouhaveprovidedallauthenticationdetails", + "full_action": "Ensurethatyouhaveprovidedallauthenticationdetails\nin tpconfigforyourMongoDBcluster.RefertotheNetBackupMongoDB\nAdministrator’sGuideformoreinformationonrequiredparameters." + }, + "6733": { + "code": 6733, + "desc": "NetBackupdoesnotsupportprotectionofthegivenMongoDBcluster version.", + "first_action": "RefertoNetBackupEnterpriseServerandServerOS", + "full_action": "RefertoNetBackupEnterpriseServerandServerOS\nSoftwareCompatibilityListforyourNetBackupclientversiontofindoutsupported\nMongoDBversion." + }, + "6734": { + "code": 6734, + "desc": "UnabletoobtaintheMongoDBversion.", + "first_action": "EnsurethattheMongoDBclusterisupandrunningand", + "full_action": "EnsurethattheMongoDBclusterisupandrunningand\nretrytheoperation." + }, + "6735": { + "code": 6735, + "desc": "UnabletoobtaintheFeatureCompatibilityVersion.", + "first_action": "EnsurethattheMongoDBclusterisupandrunningand", + "full_action": "EnsurethattheMongoDBclusterisupandrunningand\nretrytheoperation." + }, + "6736": { + "code": 6736, + "desc": "Thesourceandthetargetclustermusthavethesamecommunication modeforcertificate-basedauthentication. 821NetBackupstatuscodes NetBackup status codes", + "first_action": "Changetherestoreclusterauthenticationtypetomatch", + "full_action": "Changetherestoreclusterauthenticationtypetomatch\nwiththebackupclusterauthenticationtypeandretrytherestore." + }, + "6737": { + "code": 6737, + "desc": "UnabletostopthebalancerontheMongoDBcluster.", + "first_action": "Refertomdbserverlogsformoredetails.RefertoMongo", + "full_action": "Refertomdbserverlogsformoredetails.RefertoMongo\nlogsformoredetailsaboutthefailure.Retrytheoperationandiftheissuepersists,\nvisittheCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupport\nwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6738": { + "code": 6738, + "desc": "UnabletostartthebalancerontheMongoDBcluster.", + "first_action": "Refertomdbserverlogsformoredetails.RefertoMongo", + "full_action": "Refertomdbserverlogsformoredetails.RefertoMongo\nlogsformoredetailsaboutthefailure.Retrytheoperationandiftheissuepersists,\nvisittheCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupport\nwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6739": { + "code": 6739, + "desc": "Theclusteriscreatedusingtheexternallysourcedconfigurationfile values.NetBackupcurrentlydoesnotsupportthisMongoDBconfiguration.", + "first_action": "NetBackupdoesn'tsupporttheexternallysourced", + "full_action": "NetBackupdoesn'tsupporttheexternallysourced\nconfigurationfiles.PleasechangetheMongoDBconfigurationtouselocal\nconfigurationfilesandretrytheoperation." + }, + "6740": { + "code": 6740, + "desc": "EithertheMongoDBVersionortheFeatureCompatibilityVersionofthe MongoDBclusterhaschanged.", + "first_action": "Runafullbackupandthenanincrementalbackupshould", + "full_action": "Runafullbackupandthenanincrementalbackupshould\nwork." + }, + "6741": { + "code": 6741, + "desc": "Thequotaisexceededforvolumes.", + "first_action": "EnsurethattheOpenStackvolumequotaislargeenough", + "full_action": "EnsurethattheOpenStackvolumequotaislargeenough\ntoaccommodatethecreationofnewvolumesthatarerequiredduringbackupand\norrestoreoperations." + }, + "6742": { + "code": 6742, + "desc": "Thequotaisexceededforinstances.", + "first_action": "EnsurethattheOpenStackinstancequotaislargeenough", + "full_action": "EnsurethattheOpenStackinstancequotaislargeenough\ntoaccommodatethecreationofnewinstancethatisrequiredduringrestore\noperation." + }, + "6743": { + "code": 6743, + "desc": "Failedtogettheinstancename. 823NetBackupstatuscodes NetBackup status codes", + "first_action": "Forthebackuptosucceed,ensurethattheOpenStack", + "full_action": "Forthebackuptosucceed,ensurethattheOpenStack\ninstanceispresentinthetenantortheinstancenameisnotblank." + }, + "6744": { + "code": 6744, + "desc": "Thehostnameonthebackuphostisempty.", + "first_action": "Verifythatthehostnameisproperlyconfiguredforthe", + "full_action": "Verifythatthehostnameisproperlyconfiguredforthe\nbackuphostandmakesurethe /tmpfolderofthebackuphostismountedwith\nexecutionpermissions." + }, + "6745": { + "code": 6745, + "desc": "FailedtoconnecttoMongoDBinstance.", + "first_action": "VerifythatthereisconnectivitytotheMongoDBinstance.", + "full_action": "Performthefollowingasappropriate:\n■ VerifythatthereisconnectivitytotheMongoDBinstance.\n■ IftheMongoDBinstancetargetdestinationor ALT_APPLICATION_SERVERisan\narbiter,changeittoanon-arbiterMongoDBinstance." + }, + "6746": { + "code": 6746, + "desc": "Connectioncannotbeestablishedbecausethebackuphostfailedto resolvetheapplicationserver. 824NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethatyouhaveenteredthecorrecthostnameoftheapplicationserver.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatyouhaveenteredthecorrecthostnameoftheapplicationserver.\n■ Trytopingthebackuphostfromtheapplicationserverandtheapplicationserver\nfromthebackuphost." + }, + "6747": { + "code": 6747, + "desc": "Thebackuphostcannotestablishaconnectiontotheapplicationserver.", + "first_action": "Ensurethatyouhaveprovidedthecorrecthostnamefortheapplicationserver.", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatyouhaveprovidedthecorrecthostnamefortheapplicationserver.\n■ Trytopingthebackuphostfromtheapplicationserverandtheapplicationserver\nfromthebackuphost.\n■ Ensurethattheportisupdatedcorrectlyusing tpconfigor hadoop.conf." + }, + "6748": { + "code": 6748, + "desc": "AproblemhasoccurredwiththeSSLortheTLScommunication.", + "first_action": "EnsurethatthecertificatesthatareprovidedfortheSSL", + "full_action": "EnsurethatthecertificatesthatareprovidedfortheSSL\northeTLScommunicationhavethecorrectfileformat,path,andpermissions." + }, + "6749": { + "code": 6749, + "desc": "FailedinSSLorTLScommunicationduetoaninvalidclientcertificate.", + "first_action": "Ensurethatthecertificateisaccessibleandthatthe", + "full_action": "Ensurethatthecertificateisaccessibleandthatthe\nspecifiedpathiscorrect." + }, + "6750": { + "code": 6750, + "desc": "Failedtoverifytheapplicationserver.", + "first_action": "EnsurethatthecertificatesthatareprovidedfortheSSL", + "full_action": "EnsurethatthecertificatesthatareprovidedfortheSSL\northeTLScommunicationhavethecorrectfileformat,path,andpermissions.Also,\nverifythatthecertificateisnotrevoked." + }, + "6751": { + "code": 6751, + "desc": "FailedtoreadtheSSLCAcertificate.", + "first_action": "EnsurethatthecertificatesandtheCRLfilesareinthe", + "full_action": "EnsurethatthecertificatesandtheCRLfilesareinthe\ncorrectformatandthatthetruststorefileandtheCRLfilesarenotcorrupted." + }, + "6752": { + "code": 6752, + "desc": "AnunknownCertificateAuthorityissuedthecertificate.", + "first_action": "ObtaintheCAcertificatefortherequiredserverandreruntheoperation.", + "full_action": "Performthefollowingasappropriate:\n■ ObtaintheCAcertificatefortherequiredserverandreruntheoperation.\n■ Retrytheoperationandsavealltheerrorloginformation.Iftheissuepersists,\nvisitsupport.veritas.com.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6753": { + "code": 6753, + "desc": "Ensurethattheapplicationserverclockandthebackuphostclocksare synchronized.", + "first_action": "Checkifthebackuphost’sclockisinsyncwiththespecified", + "full_action": "Checkifthebackuphost’sclockisinsyncwiththespecified\napplicationserver.Ifnecessary,correctthetimeontheapplicationserverandrerun\ntheoperationandsaveallerrorloginformation.Iftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "6754": { + "code": 6754, + "desc": "Thesecuritycertificatehasexpired.", + "first_action": "Checkifthebackuphost’sclockisinsyncwiththespecified", + "full_action": "Checkifthebackuphost’sclockisinsyncwiththespecified\nApplicationServer.Ifnecessary,correctthetimeontheApplicationhostandrerun\ntheoperationandsaveallerrorloginformation.Iftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "6755": { + "code": 6755, + "desc": "Thecertificaterevocationlist(CRL)isunavailable.", + "first_action": "The ECA_CRL_PATHhasthecorrectcertificaterevocationlist(CRL)directory", + "full_action": "Ifthe ECA_CRL_PATHsettingisspecifiedinthe bp.conf\nconfigurationfile,ensurethefollowing:\n■ The ECA_CRL_PATHhasthecorrectcertificaterevocationlist(CRL)directory\npath.\n■ TheCRLdirectorycontainsCRLsforallrequiredcertificateissuers.\n■ TheCRLisinPEMformat.\n■ TheCRLhasnotexpired.\n■ TheCRLlastupdatedateisnotafuturedate." + }, + "6756": { + "code": 6756, + "desc": "Thecertificaterevocationlist(CRL)hasexpired.", + "first_action": "ProvidetheCRLthathasnotexpired.", + "full_action": "ProvidetheCRLthathasnotexpired." + }, + "6757": { + "code": 6757, + "desc": "Thesecuritycertificateisrevoked.", + "first_action": "Ensurethatthecertificatethatisprovidedfortheapplication", + "full_action": "Ensurethatthecertificatethatisprovidedfortheapplication\nserverisnotrevoked.Also,ifthecertificateisnotrevokedandyoustillseethis\nerror,checkifthecertificaterevocationlist(CRL)isupdatedintheCRLcache." + }, + "6758": { + "code": 6758, + "desc": "Unabletodecryptthecertificaterevocationlist(CRL)signature.", + "first_action": "Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity", + "full_action": "UsetheOpenSSLverifycommandtocheckthecertificate\nwiththeCRL.\nPerformthefollowingasappropriate:\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,visitsupport.veritas.com.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "6759": { + "code": 6759, + "desc": "Certificaterevocationlist(CRL)signaturefailure.", + "first_action": "Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity", + "full_action": "UsetheOpenSSLverifycommandtocheckthecertificate\nwiththeCRL.\nPerformthefollowingasappropriate:\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,visitsupport.veritas.com.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "6760": { + "code": 6760, + "desc": "Thecertificaterevocationlist(CRL)isnotyetvalid.", + "first_action": "CheckyoursystemtimeorprovideavalidCRL.", + "full_action": "CheckyoursystemtimeorprovideavalidCRL." + }, + "6761": { + "code": 6761, + "desc": "Thecertificaterevocationlist(CRL)lastupdatedateisnotinavalid format.", + "first_action": "ChecktheCRLusingtheOpenSSLcommandorcontact", + "full_action": "ChecktheCRLusingtheOpenSSLcommandorcontact\nyourSecurityAdministrator." + }, + "6762": { + "code": 6762, + "desc": "Thecertificaterevocationlist(CRL)nextupdatedateisnotinavalid format.", + "first_action": "ChecktheCRLusingtheOpenSSLcommandorcontact", + "full_action": "ChecktheCRLusingtheOpenSSLcommandorcontact\nyourSecurityAdministrator." + }, + "6763": { + "code": 6763, + "desc": "Unabletoretrievethecertificaterevocationlist(CRL)issuercertificate.", + "first_action": "Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity", + "full_action": "UsetheOpenSSLverifycommandtocheckthecertificate\nwiththeCRL.\nPerformthefollowingasappropriate:\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,visitsupport.veritas.com.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "6764": { + "code": 6764, + "desc": "Keyusagedoesnotincludecertificaterevocationlist(CRL)signing.", + "first_action": "Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity", + "full_action": "UsetheOpenSSLverifycommandtocheckthecertificate\nwiththeCRL.\nPerformthefollowingasappropriate:\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,visitsupport.veritas.com.\nTheCohesityTechnicalSupportsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "6765": { + "code": 6765, + "desc": "Criticalcertificaterevocationlist(CRL)containsinvalidfileextensions.", + "first_action": "ChecktheCRLusingtheOpenSSLcommandorcontact", + "full_action": "ChecktheCRLusingtheOpenSSLcommandorcontact\nyourSecurityAdministrator." + }, + "6766": { + "code": 6766, + "desc": "Thecertificaterevocationlist(CRL)scopeisdifferent,itmustcoverall revocationreasons.", + "first_action": "ChecktheCRLusingtheOpenSSLcommandorcontact", + "full_action": "ChecktheCRLusingtheOpenSSLcommandorcontact\nyourSecurityAdministrator." + }, + "6767": { + "code": 6767, + "desc": "Certificaterevocationlist(CRL)pathvalidationerror.", + "first_action": "Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity", + "full_action": "UsetheOpenSSLverifycommandtocheckthecertificate\nwiththeCRL.\nPerformthefollowingasappropriate:\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,visitsupport.veritas.com.\nTheCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "6768": { + "code": 6768, + "desc": "Failedtoverifytheapplicationservercertificate.", + "first_action": "Retrytheoperationandiftheissuepersists,saveallerror", + "full_action": "Retrytheoperationandiftheissuepersists,saveallerror\nloginformationandvisitsupport.veritas.com.TheCohesityTechnicalSupport\nwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6772": { + "code": 6772, + "desc": "Anunsupportedprotocolwasusedtocommunicatewiththeapplication server.", + "first_action": "ECA_TRUST_STORE_PATH", + "full_action": "Checktheprotocolthatisusedforcommunicationwith\ntheapplicationserver.IftheapplicationserverusesHTTP,ensurethattheportis\nupdatedcorrectlyusing tpconfigor hadoop.conf.\nUpdatethefollowingfilesinthe bp.conffile:\n■ ECA_TRUST_STORE_PATH\n■ ECA_CRL_PATH\n■ HADOOP_SECURE_CONNECT_ENABLED\n■ HADOOP_CRL_CHECK" + }, + "6773": { + "code": 6773, + "desc": "Unabletoretrievetheissuercertificate.", + "first_action": "Ensurethatthecertificatesfileformats,paths,permissions,", + "full_action": "Ensurethatthecertificatesfileformats,paths,permissions,\nandpasswordsarecorrect." + }, + "6774": { + "code": 6774, + "desc": "Aself-signedcertificatecannotbefoundinthelistoftrustedcertificates.", + "first_action": "Ensurethatthecertificatesfileformats,paths,permissions,", + "full_action": "Ensurethatthecertificatesfileformats,paths,permissions,\nandpasswordsarecorrect.Checkifthehostcertificatecontentsarepartofthe\ncertificatethatisprovidedas ECA_TRUST_STORE_PATH." + }, + "6775": { + "code": 6775, + "desc": "Unabletoverifythefirstcertificate.", + "first_action": "Ensurethatthecertificatesfileformats,paths,permissions,", + "full_action": "Ensurethatthecertificatesfileformats,paths,permissions,\nandpasswordsarecorrect." + }, + "6776": { + "code": 6776, + "desc": "CannotlocatetherequiredVxUpdatepackagefortheNetBackupversion ofthebackuphostandtheoperatingsystemoftheMongoDBhost.", + "first_action": "EnsurethatyouhaveaddedtherequiredVxUpdate", + "full_action": "EnsurethatyouhaveaddedtherequiredVxUpdate\npackagefortheMongoDBthinclientontheNetBackupmasterserver.Refertothe\nMongoDBAdministrator’sGuidetoaddthethinclientusingthe nbrepo --add\ncommand.AddthethinclientpackagecorrespondingtotheNetBackupversionof\nthebackuphostandtheoperatingsystemoftheMongoDBhost.Then,retrythe\noperation." + }, + "6777": { + "code": 6777, + "desc": "Partialsuccess-failedtoparseaccessURIformanageddisksnapshot.", + "first_action": "Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand", + "full_action": "Thiscodeisdisplayedduetoabackupjobthatwaspartially\nsuccessful.\nPerformthefollowingasappropriate:\n■ Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand\nmediaserverandretrytheoperation.Reviewthe nbaapidiscvand bpbkar\nlogs.\n■ Add CURL_VERBOSE = trueinto /usr/openv/var/global/azurestack.conf\nandretrytheoperation.ReviewthefailedRESTAPIrequestandresponsebody.\nFormoreinformationaboutgrantingaccess,referto:\nhttps://docs.microsoft.com/en-us/rest/api/compute/disks/grantaccess" + }, + "6778": { + "code": 6778, + "desc": "Partialsuccess-disksnapshotexportfailed.", + "first_action": "Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand", + "full_action": "Thiscodeisdisplayedduetoabackupjobthatwaspartially\nsuccessful.\nPerformthefollowingasappropriate:\n■ Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand\nmediaserverandretrytheoperation.Reviewthe nbaapidiscvand bpbkar\nlogs.\n■ Add CURL_VERBOSE = trueinto /usr/openv/var/global/azurestack.conf\nandretrytheoperation.ReviewthefailedRESTAPIrequestandresponsebody.\nFormoreinformationaboutgrantingaccess,referto:\nhttps://docs.microsoft.com/en-us/rest/api/compute/disks/grantaccess" + }, + "6779": { + "code": 6779, + "desc": "Partialsuccess-thedisksnapshotcancelexportfailed.", + "first_action": "Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand", + "full_action": "Thiscodeisdisplayedduetoabackupjobthatwaspartially\nsuccessful.\nPerformthefollowingasappropriate:\n■ Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand\nmediaserverandretrytheoperation.Reviewthe nbaapidiscvand bpbkar\nlogs.\n■ Add CURL_VERBOSE = trueinto /usr/openv/var/global/azurestack.conf\nandretrytheoperation.ReviewthefailedRESTAPIrequestandresponsebody.\nFormoreinformationaboutrevokingaccesstoadisk,referto:\nhttps://docs.microsoft.com/en-us/rest/api/compute/disks/revokeaccess" + }, + "6780": { + "code": 6780, + "desc": "Partialsuccess-failedtodeletethemanageddisksnapshot.", + "first_action": "Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand", + "full_action": "Thiscodeisdisplayedduetoabackupjobthatwaspartially\nsuccessful.\nPerformthefollowingasappropriate:\n■ Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand\nmediaserverandretrytheoperation.Reviewthe nbaapidiscvand bpbkar\nlogs.\n■ Add CURL_VERBOSE = trueinto /usr/openv/var/global/azurestack.conf\nandretrytheoperation.ReviewthefailedRESTAPIrequestandresponsebody.\nFormoreinformationaboutdeletingsnapshots,referto:\nhttps://docs.microsoft.com/en-us/rest/api/compute/snapshots/delete" + }, + "6781": { + "code": 6781, + "desc": "Partialsuccess-invalidaccessURIreturnedwhendisksnapshotwas exported.", + "first_action": "Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand", + "full_action": "Thiscodeisdisplayedduetoabackupjobthatwaspartially\nsuccessful.\nPerformthefollowingasappropriate:\n■ Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand\nmediaserverandretrytheoperation.Reviewthe nbaapidiscvand bpbkar\nlogs.\n■ Add CURL_VERBOSE = trueinto /usr/openv/var/global/azurestack.conf\nandretrytheoperation.ReviewthefailedRESTAPIrequestandresponsebody." + }, + "6782": { + "code": 6782, + "desc": "Partialsuccess-theopenobjectfordiskoperationfailed.", + "first_action": "Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand", + "full_action": "Thiscodeisdisplayedduetoabackupjobthatwaspartially\nsuccessful.\nPerformthefollowingasappropriate:\n■ Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand\nmediaserverandretrytheoperation.Reviewthe nbaapidiscvand bpbkar\nlogs.\n■ Add CURL_VERBOSE = trueinto /usr/openv/var/global/azurestack.conf\nandretrytheoperation.ReviewthefailedRESTAPIrequestandresponsebody." + }, + "6783": { + "code": 6783, + "desc": "Partialsuccess-Failedtoobtainthedisksnapshotblob.", + "first_action": "Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand", + "full_action": "Thiscodeisdisplayedduetoabackupjobthatwaspartially\nsuccessful.\nPerformthefollowingasappropriate:\n■ Raisetheverboseloglevelto5inthe bp.conffileonthebackuphostand\nmediaserverandretrytheoperation.Reviewthe nbaapidiscvand bpbkar\nlogs.\n■ Add CURL_VERBOSE = trueinto /usr/openv/var/global/azurestack.conf\nandretrytheoperation.ReviewthefailedRESTAPIrequestandresponsebody.\nFormoreinformationaboutthe Get Bloboperation,referto:\nhttps://docs.microsoft.com/en-us/rest/api/storageservices/get-blob" + }, + "6784": { + "code": 6784, + "desc": "Theasynchronousoperationreturnedanunknownfailure.", + "first_action": "Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe", + "full_action": "Ifanasynchronousoperationfailsorreturnsacanceled\nerroraspartiftheHTTPresponse,thenthebackupoperationretries.\nYoucanmonitorthestatusoftheasynchronousoperationintwodifferentways.\nYoucandeterminethecorrectapproachtohelpyoucorrecttheissuebyexamining\ntheheadervaluesthatarereturnedfromyouroriginalrequest.Primarily,lookfor:\n■ Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe\noperation.Ifyouroperationreturnsthisvalue,useittotrackthestatusofthe\noperation.\n■ Retry-After-Thenumberofsecondstowaitbeforethestatusofthe\nasynchronousoperationischecked.\nFormoreinformationaboutasynchronousoperations,referto:\nhttps://docs.microsoft.com/en-us/azure/azure-resource-manager/management/async-operations" + }, + "6785": { + "code": 6785, + "desc": "Theasynchronousoperationisinprogress.", + "first_action": "Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe", + "full_action": "Ifanasynchronousoperationfailsorreturnsacanceled\nerroraspartiftheHTTPresponse,thenthebackupoperationretries.\nYoucanmonitorthestatusoftheasynchronousoperationintwodifferentways.\nYoucandeterminethecorrectapproachtohelpyoucorrecttheissuebyexamining\ntheheadervaluesthatarereturnedfromyouroriginalrequest.Primarily,lookfor:\n■ Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe\noperation.Ifyouroperationreturnsthisvalue,useittotrackthestatusofthe\noperation.\n■ Retry-After-Thenumberofsecondstowaitbeforethestatusofthe\nasynchronousoperationischecked.\nFormoreinformationaboutasynchronousoperations,referto:\nhttps://docs.microsoft.com/en-us/azure/azure-resource-manager/management/async-operations" + }, + "6786": { + "code": 6786, + "desc": "Theasynchronousoperationfailed.", + "first_action": "Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe", + "full_action": "Ifanasynchronousoperationfailsorreturnsacanceled\nerroraspartiftheHTTPresponse,thenthebackupoperationretries.\nYoucanmonitorthestatusoftheasynchronousoperationintwodifferentways.\nYoucandeterminethecorrectapproachtohelpyoucorrecttheissuebyexamining\ntheheadervaluesthatarereturnedfromyouroriginalrequest.Primarily,lookfor:\n■ Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe\noperation.Ifyouroperationreturnsthisvalue,useittotrackthestatusofthe\noperation.\n■ Retry-After-Thenumberofsecondstowaitbeforethestatusofthe\nasynchronousoperationischecked.\nFormoreinformationaboutasynchronousoperations,referto:\nhttps://docs.microsoft.com/en-us/azure/azure-resource-manager/management/async-operations" + }, + "6787": { + "code": 6787, + "desc": "Theasynchronousoperationwascanceled.", + "first_action": "Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe", + "full_action": "Ifanasynchronousoperationfailsorreturnsacanceled\nerroraspartiftheHTTPresponse,thenthebackupoperationretries.\nYoucanmonitorthestatusoftheasynchronousoperationintwodifferentways.\nYoucandeterminethecorrectapproachtohelpyoucorrecttheissuebyexamining\ntheheadervaluesthatarereturnedfromyouroriginalrequest.Primarily,lookfor:\n■ Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe\noperation.Ifyouroperationreturnsthisvalue,useittotrackthestatusofthe\noperation.\n■ Retry-After-Thenumberofsecondstowaitbeforethestatusofthe\nasynchronousoperationischecked.\nFormoreinformationaboutasynchronousoperations,referto:\nhttps://docs.microsoft.com/en-us/azure/azure-resource-manager/management/async-operations" + }, + "6788": { + "code": 6788, + "desc": "Theasynchronousoperationreturnedanunknownerror.", + "first_action": "Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe", + "full_action": "Ifanasynchronousoperationfailsorreturnsacanceled\nerroraspartiftheHTTPresponse,thenthebackupoperationretries.\nYoucanmonitorthestatusoftheasynchronousoperationintwodifferentways.\nYoucandeterminethecorrectapproachtohelpyoucorrecttheissuebyexamining\ntheheadervaluesthatarereturnedfromyouroriginalrequest.Primarily,lookfor:\n■ Azure-AsyncOperation-TheURLforcheckingtheongoingstatusofthe\noperation.Ifyouroperationreturnsthisvalue,useittotrackthestatusofthe\noperation.\n■ Retry-After-Thenumberofsecondstowaitbeforethestatusofthe\nasynchronousoperationischecked.\nFormoreinformationaboutasynchronousoperations,referto:\nhttps://docs.microsoft.com/en-us/azure/azure-resource-manager/management/async-operations" + }, + "6789": { + "code": 6789, + "desc": "Theconfigurationisinvalidforthespecifiedresource.", + "first_action": "Performarestoretotheoriginallocationusingthe Restore everything to it", + "full_action": "Reviewthetarlogfilefortheexacterrormessageandas\npertherestorelocation.\nTryoneofthefollowingasappropriate:\n■ Performarestoretotheoriginallocationusingthe Restore everything to it\noriginal locationoption.\n■ VerifythattheconfigurationduringthebackupoperationoftheVMthatis\nspecifiedintheerrormessageisavailableonAzureStack.\n■ Performanalternatelocationrestoreusingthe Restore everythingto a different\nlocation (maintaining existing structure)option.\n■ Specifythevalidstorageaccounttypevalueinthemanageddiskrename\nentry.ThisstepisrequiredonlyinmanageddiskVMrestores.\n■ Specifythediskresourcegroupnamethatisconfiguredinthesubscription\nIDonAzureStackwhereyouwanttorestore.Addthisinformationinthe\nmanageddiskrenameentry.ThisstepisrequiredonlyinmanageddiskVM\nrestores.\n■ SpecifythecorrectvalueofthesubscriptionIDthatisconfiguredonAzure\nStackwhereyouwanttorestoreforsubscriptionIDrenameentry.\n■ Forthe RgNamerenameentry,specifytheresourcegroupnamethatis\nconfiguredforthesubscriptionIDonAzureStackwhereyouwanttorestore.\n■ Forthe Nsgrenameentry,specifythenetworksecuritygroupthatis\nconfiguredforthesubscriptionIDonAzureStackwhereyouwanttorestore.\nIftheresourcegroupforthenetworksecuritygroupisdifferentfromtheVM\nresourcegroup,itneedstobespecifiedinthe Nsgrenameentryas:\nNsg=/\n■ Forthe Vnetrenameentry,specifythevirtualnetworkthatisconfiguredfor\nthesubscriptionIDonAzureStackwhereyouwanttorestore.Iftheresource\ngroupfor VnetisdifferentfromtheVMresourcegroup,itneedstobe\nspecifiedinthe Vnetrenameentryas:\nVnet=/" + }, + "6791": { + "code": 6791, + "desc": "Failedtocreatethedisk.", + "first_action": "Whenperformingarestoreusingthe Restore everything", + "full_action": "Whenperformingarestoreusingthe Restore everything\nto a different location (maintaining existing structure)option,reviewtheHTTP\nresponseorlogmessageinthetarlogfile." + }, + "6792": { + "code": 6792, + "desc": "Unabletofindastorageaccount. 841NetBackupstatuscodes NetBackup status codes", + "first_action": "Performarestoretotheoriginallocationusingthe Restore everything to it", + "full_action": "Reviewthetarlogfilefortheexacterrormessageforthe\nrestorelocation.\nTryoneofthefollowingasappropriate:\n■ Performarestoretotheoriginallocationusingthe Restore everything to it\noriginal locationoption.\n■ VerifythatthestorageaccountthatisspecifiedduringthebackupoftheVM\nisavailableduringtherestoreofrespectiveunmanagedandmanagedVM\nrestore.\n■ IfyourestoreamanageddiskVM,youneedtospecifythestagingstorage\naccountexistsintheoriginalrestorelocationonthe azurestackinthe\nazurestack.conffile.\n■ Performanalternatelocationrestoreusingthe Restore everythingto a different\nlocation (maintaining existing structure)option.\n■ FormanageddiskVMrestores,specifytheconfiguredstagingstorage\naccountinthesubscriptionIDwhereyouwanttemporaryVHDtobecreated\nonAzureStack.Useeithertherenamefileorthe azurestack.conffile.\n■ ForunmanageddiskVMrestores,specifytheconfiguredstorageaccount\ninthesubscriptionIDwhereyouwanttorestoreonAzureStack.Usethe\nrenamefileforVHDblobrenameentry.\n■ VerifythattheHTTPoptionisenabledonthestorageaccountthatisspecified\nforthemanagedandunmanagedVMrestores." + }, + "6793": { + "code": 6793, + "desc": "FailedtorecovertheVM.", + "first_action": "Reviewthetarlogfilefortheexacterrormessage.Review", + "full_action": "Reviewthetarlogfilefortheexacterrormessage.Review\ntheHTTPresponsemessage,inthetarlogfile,forexacterrorreason." + }, + "6794": { + "code": 6794, + "desc": "Failedtocreatetheresource.", + "first_action": "Performarestoretotheoriginallocationusingthe Restore everything to it", + "full_action": "Reviewthetarlogfilefortheexacterrormessageforthe\nrestorelocation.\nTryoneofthefollowingasappropriate:\n■ Performarestoretotheoriginallocationusingthe Restore everything to it\noriginal locationoption.\n■ Verifythatalltheconfiguredresourcesthatarespecifiedduringthebackup\noftheVMareavailableduringtherestoreoperation.\n■ VerifythatoperationquotaissufficientontheAzureStack.Thequotamust\nbesufficienttocreateapublicIPaddressifthepublicIPaddressoptionis\nselectedatrestoretime.\n■ Performanalternatelocationrestoreusingthe Restore everythingto a different\nlocation (maintaining existing structure)option.\n■ Inthe Vnetrenameentry,specifythevirtualnetworkthatisconfiguredfor\nthesubscriptionIDonAzureStackwhereyouwanttorestore.\n■ IntheNsgrenameentry,specifythenetworksecuritygroupthatisconfigured\nforthesubscriptionIDonAzureStackwhereyouwanttorestore.\n■ Inthesubnetrenameentry,specifythesubnetthatisconfiguredforthe\nsubscriptionIDonAzureStackwhereyouwanttorestore." + }, + "6795": { + "code": 6795, + "desc": "Aninvalidbackupselectionisspecifiedinthepolicy. 843NetBackupstatuscodes NetBackup status codes", + "first_action": "Createapolicyusinganintelligentgroupwithsupported", + "full_action": "Createapolicyusinganintelligentgroupwithsupported\nassetsormanuallyaddingsupportedassetsinthepolicy." + }, + "6797": { + "code": 6797, + "desc": "Unabletofindtheresource.", + "first_action": "Performanalternatelocationrestoreusingthe Restore", + "full_action": "Performanalternatelocationrestoreusingthe Restore\neverything to a different location (maintaining existing structure)option.\nAfteryouperformtherestore,reviewthetarlogfilefortheexacterrormessage.\nVerifythatthevirtualnetwork,networksecuritygroup,orthesubnetisconfigured\nonAzureStackforthetargetsubscriptionIDlocationfortherestoreoperation." + }, + "6798": { + "code": 6798, + "desc": "UnabletofindanavailableportonMongoDBhostforthethinclient.", + "first_action": "Verifythattheportrangethatisspecifiedinthemongodb.conffileortpconfig", + "full_action": "Performthefollowingasappropriate:\n■ Verifythattheportrangethatisspecifiedinthemongodb.conffileortpconfig\nglobalsettingsisavailableontheMongoDBhost.Theportrangeissetusing\nthe mdbserver_portand mdbserver_port_rangesettings.\n■ Increasetheportnumberrangebyadjustingthesettingtoahighervaluefor\nmdbserver_port_rangeifyouhave:\n■ ParallelNetBackupbackuporrestoreoperationsrunningonthishost.\n■ MultipleMongoDBinstancesrunningonthishost." + }, + "6800": { + "code": 6800, + "desc": "NewNetBackupCAofthegivenkeysizecannotbesetupformigration.", + "first_action": "EnsurethatallNetBackupservicesareupandretrythe", + "full_action": "EnsurethatallNetBackupservicesareupandretrythe\noperationaftersometime.Iftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6801": { + "code": 6801, + "desc": "TheNetBackupCAthatisnewlysetupformigrationcannotbeactivated.", + "first_action": "EnsurethatallNetBackupservicesareupandretrythe", + "full_action": "EnsurethatallNetBackupservicesareupandretrythe\noperationaftersometime.Iftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6802": { + "code": 6802, + "desc": "ThemigrationofNetBackupCAcannotbecompleted.", + "first_action": "EnsurethatallNetBackupservicesareupandretrythe", + "full_action": "EnsurethatallNetBackupservicesareupandretrythe\noperationaftersometime.Iftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6803": { + "code": 6803, + "desc": "NetBackupCAwiththegivenfingerprintcannotbedecommissioned. 845NetBackupstatuscodes NetBackup status codes", + "first_action": "EnsurethatallNetBackupservicesareupandretrythe", + "full_action": "EnsurethatallNetBackupservicesareupandretrythe\noperationaftersometime.Iftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6804": { + "code": 6804, + "desc": "Thekeysizeisnotvalid.Innon-FIPSmode,NetBackupsupports2048, 3072,4096,and8192bitsforkeysize.InFIPSmode,NetBackupsupportsonly 2048and3072bitsforkeysize.", + "first_action": "Innon-FIPSmode,use2048,3072,4096,and8192bitsforkeysize.", + "full_action": "UseoneofthefollowingkeysizesthatNetBackupsupports:\n■ Innon-FIPSmode,use2048,3072,4096,and8192bitsforkeysize.\n■ InFIPSmode,useonly2048bitsand3072bitsforkeysize." + }, + "6805": { + "code": 6805, + "desc": "ThemigrationofNetBackupCAisnotinitiated.", + "first_action": "PerformthisoperationwhenNetBackupCAmigrationis", + "full_action": "PerformthisoperationwhenNetBackupCAmigrationis\ninprogressandisinanappropriatephase.RefertotheNetBackupSecurityand\nEncryptionGuidetolearnmoreaboutCAmigrationphases." + }, + "6806": { + "code": 6806, + "desc": "NetBackupCAwiththegivenfingerprintdoesnotexist.", + "first_action": "Use RESTful API GET", + "full_action": "Use RESTful API GET\n/security/certificate-authoritiesorusethenbseccmd -nbcalistcommand\ntogetalistofallcertificateauthoritiesthatNetBackupsupportsandtoviewtheir\nfingerprints." + }, + "6807": { + "code": 6807, + "desc": "NetBackupCAwiththegivenfingerprintcannotbedecommissioned.A NetBackupCAshouldbein ABANDONEDstatetobedecommissioned.", + "first_action": "UseRESTful GET /security/certificate-authorities", + "full_action": "UseRESTful GET /security/certificate-authorities\norusethenbseccmd -nbcalistcommandtogetalistofCertificateauthoritiesthat\nNetBackupsupportsandviewthecertificateauthoritiesthatareinthe ABANDONED\nstate." + }, + "6808": { + "code": 6808, + "desc": "Thetrustversiondoesnotexist.", + "first_action": "Accessthe /security/trust-versionsAPItoviewthe", + "full_action": "Accessthe /security/trust-versionsAPItoviewthe\ntrustversionsfromthedatabase.Ensurethatthetrustversionofthecertificate\nexists." + }, + "6809": { + "code": 6809, + "desc": "NetBackupCAwiththegivencertificatedoesnotexist.", + "first_action": "reason commandtosynchronizetheNetBackupdatabaseand", + "full_action": "Runthe nbseccmd -nbcaMigrate -syncMigrationDB\n-reason commandtosynchronizetheNetBackupdatabaseand\nNetBackupsecurityservices.Iftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "6810": { + "code": 6810, + "desc": "TheNetBackupCAmigrationsummarycannotberetrieved.", + "first_action": "EnsurethatallNetBackupservicesareupandretrythe", + "full_action": "EnsurethatallNetBackupservicesareupandretrythe\noperationaftersometime.Iftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6811": { + "code": 6811, + "desc": "TheNetBackupCAmigrationisinitiated;however,theCAmigration statusisincorrect.TheexpectedCAmigrationstatus: INITIATED.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6812": { + "code": 6812, + "desc": "FailedtoretrievethelistofhoststhatdonothavetherequiredCA certificatesintheirtruststores.", + "first_action": "EnsurethatallNetBackupservicesareupandretrythe", + "full_action": "EnsurethatallNetBackupservicesareupandretrythe\noperationaftersometime.Iftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6813": { + "code": 6813, + "desc": "TheactivationphaseoftheNetBackupCAmigrationistobestarted. TheCAmigrationstatusshouldbe INITIATED.", + "first_action": "EnsurethattheNetBackupCAmigrationstatusis", + "full_action": "EnsurethattheNetBackupCAmigrationstatusis\nINITIATEDbeforetheNetBackupCAisactivated." + }, + "6814": { + "code": 6814, + "desc": "TheactivationphaseoftheNetBackupCAmigrationiscomplete,however theCAmigrationstatusisincorrect.TheexpectedCAmigrationstatus:ACTIVATED.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6815": { + "code": 6815, + "desc": "ThecompletionphaseoftheNetBackupCAmigrationisstartedsothe CAmigrationstatusshouldbe ACTIVATED.", + "first_action": "EnsurethatthecurrentNetBackupCAmigrationstatus", + "full_action": "EnsurethatthecurrentNetBackupCAmigrationstatus\nis ACTIVATEDbeforetheNetBackupCAmigrationiscompleted." + }, + "6816": { + "code": 6816, + "desc": "TheNetBackupCAmigrationiscomplete,howevertheCAmigration statusisincorrect.TheexpectedCAmigrationstatus: NO_MIGRATION. 849NetBackupstatuscodes NetBackup status codes", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "6817": { + "code": 6817, + "desc": "OneormorehostsdonothavetherequiredCAcertificatesintheirtrust stores.Communicationwiththesehostsmaybreak.Rerunthecommandwiththe -forceoptiontoskipthisvalidation.", + "first_action": "EnsurethattheNetBackupCAsarepresentinthetruststoresofallhostsinthe", + "full_action": "Dothefollowing,asappropriate:\n■ EnsurethattheNetBackupCAsarepresentinthetruststoresofallhostsinthe\ndomainbeforeactivatingtheNetBackupCAmigration.Thetrustisestablished\nautomaticallyforaNetBackup8.2.1orlaterhostandcanbeverifiedusingthe\nRESTful API GET\n/security/certificate-authorities/hosts-pending-trust-propagation\northenbseccmd -nbcamigrate -hostspendingtrustpropagationcommand.\nVerifythetrustpropagationforNetBackup8.2orearlierhostsmanually.The\nlistofCAsthatshouldbepresentinthetruststoreofthehostcanbelistedusing\nthe RESTful API GET /security/cacert.\n■ Ifyouwanttoskipthevalidation,rerunthecommandwiththe -forceoption." + }, + "6818": { + "code": 6818, + "desc": "ActivatingthenewlysetupNetBackupCAissuccessful,butNetBackup cannotretrievetheCAmigrationsummary.", + "first_action": "Runthe nbseccmd -nbcaMigrate -summarycommand", + "full_action": "Runthe nbseccmd -nbcaMigrate -summarycommand\ntoviewtheCAmigrationsummaryaftersometime.TheexpectedNetBackupCA\nmigrationstatusisACTIVATED.Ifyouseedifferentstatus,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "6819": { + "code": 6819, + "desc": "TheCAmigrationdatabasecannotbeupdatedwiththecurrent NetBackupCAcertificatedetails.", + "first_action": "EnsurethatallNetBackupservicesareupandretryafter", + "full_action": "EnsurethatallNetBackupservicesareupandretryafter\nsometime.Iftheissuepersists,visittheCohesityTechnicalSupportwebsite.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "6820": { + "code": 6820, + "desc": "Failedtoretrievethelistofhoststhatrequirecertificaterenewal.", + "first_action": "EnsurethatallNetBackupservicesareupandretrythe", + "full_action": "EnsurethatallNetBackupservicesareupandretrythe\noperationaftersometime.Iftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "6821": { + "code": 6821, + "desc": "OneormorehostshavependingcertificaterenewalswiththenewCA. Communicationwiththesehostsmaybreak.Rerunthecommandwiththe-force optiontoskipthisvalidation.", + "first_action": "EnsurethatallNetBackuphostsinthedomainhavetheircertificatessignedby", + "full_action": "Dothefollowing,asappropriate:\n■ EnsurethatallNetBackuphostsinthedomainhavetheircertificatessignedby\ntheactiveNetBackupCAandcanbeverifiedusingthe RESTful API GET\n/config/hosts-pending-renewalorthe nbseccmd -nbcamigrate\n-hostspendingrenewalcommand.VerifythecertificatesforNetBackup8.2or\nearlierhostsmanually.\n■ Ifyouwanttoskipthevalidation,rerunthecommandwiththe -forceoption." + }, + "6822": { + "code": 6822, + "desc": "NewNetBackupCAmigrationcannotbeinitiatedbecausethemigration iscurrentlyactivated.", + "first_action": "CompletethecurrentNetBackupCAmigrationandthen", + "full_action": "CompletethecurrentNetBackupCAmigrationandthen\ninitiateanewone." + }, + "6823": { + "code": 6823, + "desc": "TheNetBackupCAmigrationsummarycannotberetrievedafterthe completionofmigration.", + "first_action": "Runthe nbseccmd -nbcaMigrate -summarycommand", + "full_action": "Runthe nbseccmd -nbcaMigrate -summarycommand\ntoviewtheCAmigrationsummaryaftersometime.TheexpectedNetBackupCA\nmigrationstatusis NO_MIGRATION.Ifyouseedifferentstatus,visittheCohesity\nTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "6824": { + "code": 6824, + "desc": "TheNetBackupCAmigrationsummarycannotberetrievedafterinitiating themigration.", + "first_action": "Runthe nbseccmd -nbcaMigrate -summarycommand", + "full_action": "Runthe nbseccmd -nbcaMigrate -summarycommand\ntoviewtheCAmigrationsummaryaftersometime.TheexpectedNetBackupCA\nmigrationstatusisINITIATED.Ifyouseedifferentstatus,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "6831": { + "code": 6831, + "desc": "NoneofthecredentialIDsmapwiththegivencredentialnameorID.", + "first_action": "Configureacredentialwithprovidedcredentialnameor", + "full_action": "Configureacredentialwithprovidedcredentialnameor\nusealreadyconfiguredcredentialIDorname." + }, + "6832": { + "code": 6832, + "desc": "MultiplecredentialIDsmapwiththegivencredentialnameorID.", + "first_action": "Configureacredentialwithuniquecredentialnameand", + "full_action": "Configureacredentialwithuniquecredentialnameand\nusethiscredentialforfurtheroperations." + }, + "6833": { + "code": 6833, + "desc": "Oneormorecredentialconfigurationchecksfailed.", + "first_action": "Thecertificatepathisvalid.", + "full_action": "Ensurethatthefollowingpre-checkssucceedforthe\ncredentialconfigurationortheupdateoperationtosucceed.\nThesechecksareperformedwhilethecredentialconfigurationoperationis\nattempted:\n■ Thecertificatepathisvalid.\n■ Thetruststorepathisvalid.\n■ Theprivatekeypathisvalid.\n■ Thecertificatesincertificatechainarereadable.\n■ Thecertificatesintruststorearereadable.\n■ Theprivatekeyisreadable.\n■ The Common Namefieldisnotempty.\n■ Thecertificateisnotexpired.\n■ Thecertificateiscurrentlyvalid.\n■ Theprivatekeymatchesthecertificate.\n■ TheCRLdirectoryconsistsofCRLfiles-Thischeckisoptional.Itisperformed\nifthe ECA_CRL_PATHisconfiguredwiththepathfortheCRLdirectory.\n■ TheCRLchecklevelisvalid-Thischeckisoptional.Itisperformedifthe\nECA_CRL_PATHisconfiguredwiththepathfortheCRLdirectoryandtheCRL\nchecklevelisanythingbut Disable.\n■ TheCRLpathisvalid-Thischeckisoptional.ItisperformediftheECA_CRL_PATH\nisconfiguredwiththepathfortheCRLdirectoryandtheCRLchecklevelis\nanythingbut Disable." + }, + "6882": { + "code": 6882, + "desc": "DeletionofaNetBackupCertificateAuthoritycertificateisnotallowed.", + "first_action": "EnsurethattheECAcertificateisenrolledonthehost", + "full_action": "EnsurethattheECAcertificateisenrolledonthehost\nbeforeyouattempttodeletetheNBCAcertificate.Verifythatthedomainisinpure\nECAmodebeforeyouattempttodeletetheNBCAcertificateoftheprimaryserver." + }, + "7100": { + "code": 7100, + "desc": "Themanifestfileisnotintheinputdata.Ensurethatthemanifestfileis available.", + "first_action": "Makesurethatthemanifestfileispresentintheinput", + "full_action": "Makesurethatthemanifestfileispresentintheinput\ndata." + }, + "7101": { + "code": 7101, + "desc": "Multiplemanifestfilesexistininputdata.Ensurethatonlyonemanifest fileexistsintheinputdata.", + "first_action": "Removethemultiplemanifestfilesintheinputdata.", + "full_action": "Removethemultiplemanifestfilesintheinputdata." + }, + "7102": { + "code": 7102, + "desc": "Themanifestfileformatisincorrect.Changetheformatandtryagain.", + "first_action": "Checkthemanifestfileformatandcorrectifrequiredas", + "full_action": "Checkthemanifestfileformatandcorrectifrequiredas\nperShelteredHarborspecification." + }, + "7103": { + "code": 7103, + "desc": "Accountdatafilesarenotavailable.Ensurethatthefilesareavailable.", + "first_action": "Ensurethattheaccountdatafilesarepresentintheinput", + "full_action": "Ensurethattheaccountdatafilesarepresentintheinput\ndata." + }, + "7104": { + "code": 7104, + "desc": "Hashfilesarenotpresent.Ensurethatthefilesareavailable.", + "first_action": "Ensurethatthehashfilesarepresentintheinputdata.", + "full_action": "Ensurethatthehashfilesarepresentintheinputdata." + }, + "7105": { + "code": 7105, + "desc": "Inputdataintegrityvalidationhasfailed.Ensurethatthedataiscorrect.", + "first_action": "Ensurethattheinputfilesarecorrectintheinputdata.", + "full_action": "Ensurethattheinputfilesarecorrectintheinputdata." + }, + "7106": { + "code": 7106, + "desc": "Thefilenameformatdoesnotfollowthepropernamingconvention. Correctthefilenameformatandtryagain.", + "first_action": "Makesurethatprovidedinputfilesarecorrectasper", + "full_action": "Makesurethatprovidedinputfilesarecorrectasper\nShelteredHarborspecification." + }, + "7107": { + "code": 7107, + "desc": "Invalidzipfile.Trytheoperationagain.", + "first_action": "Makesurethattheprovidedinputdataisincorrectformat.", + "full_action": "Makesurethattheprovidedinputdataisincorrectformat." + }, + "7108": { + "code": 7108, + "desc": "Thedirectorypaththatisspecifiedfordatarestorationcontainsfilesor folders.Removetheexistingcontentsfromthedirectorypathandtryagain.", + "first_action": "Removeormovethefilesandorfolderpresentinthe", + "full_action": "Removeormovethefilesandorfolderpresentinthe\ndirectorythatwasprovidedatthetimeoftherestorationofdataastherestored\ndatastoragepath.Retrytherestoreoperation." + }, + "7109": { + "code": 7109, + "desc": "Inputdatapathdoesnotexist.Providethecorrectpathandtryagain.", + "first_action": "Ensurethattheprovidedinputpathexistsatthetimeof", + "full_action": "Ensurethattheprovidedinputpathexistsatthetimeof\nbackup." + }, + "7110": { + "code": 7110, + "desc": "Thespecifieddirectorypathisnotvalid.", + "first_action": "Provideavalidpathname.", + "full_action": "Provideavalidpathname." + }, + "7112": { + "code": 7112, + "desc": "Acalltothe nbcryptocmdutilityhastimedout.Checkthelogfilefor moreinformation.", + "first_action": "Bydefault,thetime-outforthe nbcryptocmdutilityis30", + "full_action": "Bydefault,thetime-outforthe nbcryptocmdutilityis30\nminutes.Ifyouwanttoincreasethetime-out,contacttheNetBackupadministrator." + }, + "7113": { + "code": 7113, + "desc": "Thelicensevalidationfailed.", + "first_action": "Makesurethatthegivenlicenseparameteriscorrectas", + "full_action": "Makesurethatthegivenlicenseparameteriscorrectas\nperShelteredHarborspecification." + }, + "7114": { + "code": 7114, + "desc": "Thelicensehasexpired.", + "first_action": "GetanewlicensefromShelteredHarborandupdatethe", + "full_action": "GetanewlicensefromShelteredHarborandupdatethe\nlicensefilewiththenewlicenseparametersprovidedbyShelteredHarbor." + }, + "7115": { + "code": 7115, + "desc": "Theextensionofthespecifiedfileisnotsupported.Thefileshouldhave .jsonextension.", + "first_action": "ProvideavalidJSONfilewiththe .jsonextension.", + "full_action": "ProvideavalidJSONfilewiththe .jsonextension." + }, + "7116": { + "code": 7116, + "desc": "Failedtocreatethetransferstoragepath.Checkthelogfileformore information.", + "first_action": "Ensurethattheprovidedtransferstoragepathexists.Or,", + "full_action": "Ensurethattheprovidedtransferstoragepathexists.Or,\nverifythatpermissionsarecorrectandcreatethetransferstoragepath." + }, + "7117": { + "code": 7117, + "desc": "Filedoesnotexist.Checkthelogfileformoreinformation.", + "first_action": "Ensurethattheprovidedfileexistsatthegivenlocation.", + "full_action": "Ensurethattheprovidedfileexistsatthegivenlocation.\nCheckthe nbshvaultlogformoreinformationaboutthefile." + }, + "7118": { + "code": 7118, + "desc": "TheJSONformatisinvalid.Enterthecorrectformatandtryagain.", + "first_action": "MakesurethatJSONfileformatiscorrect.", + "full_action": "MakesurethatJSONfileformatiscorrect." + }, + "7119": { + "code": 7119, + "desc": "Thecryptographicmaterialfileformatisincorrect.Contactyour NetBackupadministratorforassistance.", + "first_action": "Makesurethatcryptographicmaterialfileisinthecorrect", + "full_action": "Makesurethatcryptographicmaterialfileisinthecorrect\nformatperShelteredHarborspecifications.Formoredetails,contacttheNetBackup\nadministrator." + }, + "7120": { + "code": 7120, + "desc": "Thesecureenvelopefileformatisincorrect.ContactyourNetBackup administratorforassistance.", + "first_action": "Makesurethatthesecureenvelopefileisinthecorrect", + "full_action": "Makesurethatthesecureenvelopefileisinthecorrect\nformatperShelteredHarborspecifications.Formoredetails,contacttheNetBackup\nadministratorforassistance." + }, + "7121": { + "code": 7121, + "desc": "Databasetablesdonotexist.Ensurethatallthetablesareavailable.", + "first_action": "ContacttheNetBackupadministratorformoredetails.", + "full_action": "ContacttheNetBackupadministratorformoredetails." + }, + "7122": { + "code": 7122, + "desc": "Databaseerroroccurred.Checkthelogfileformoreinformation.", + "first_action": "ContacttheNetBackupadministratorformoredetails.", + "full_action": "ContacttheNetBackupadministratorformoredetails." + }, + "7123": { + "code": 7123, + "desc": "TheShelteredHarborcompliancesolutionisnotconfigured.Configure thesolutionusingthe --configureoption. 860NetBackupstatuscodes NetBackup status codes", + "first_action": "-configureoption.", + "full_action": "Youneedtoconfigurethecompliancesolutionusingthe\n--configureoption." + }, + "7125": { + "code": 7125, + "desc": "Theplatformisnotsupported.", + "first_action": "MakesuretorunthenbshvaultutilityontheNetBackup", + "full_action": "MakesuretorunthenbshvaultutilityontheNetBackup\nserverplatforms." + }, + "7126": { + "code": 7126, + "desc": "Datavaultingoftheimageinisolatedrecoveryenvironment(IRE)isstill inprogress.Retryatalatertime.", + "first_action": "Retrythedatavaultingafterthecurrentoperationfinishes", + "full_action": "Retrythedatavaultingafterthecurrentoperationfinishes\nusingthe --attestoption." + }, + "7127": { + "code": 7127, + "desc": "TheNetBackupversioninthefilepathisnotvalid.Ensurethatthe NetBackupinstallationwassuccessful.", + "first_action": "VerifythatNetBackupisinstalledproperly.Formore", + "full_action": "VerifythatNetBackupisinstalledproperly.Formore\ndetails,contactyourNetBackupAdministrator." + }, + "7128": { + "code": 7128, + "desc": "ThebackupimageIDismissing.Checkthelogfileformoreinformation.", + "first_action": "Retrytheoperation.Iftheissuepersists,contactthe", + "full_action": "Retrytheoperation.Iftheissuepersists,contactthe\nNetBackupadministrator." + }, + "7129": { + "code": 7129, + "desc": "TheinstitutionIDdoesnotmatchthemanifestfiledata.Usethecorrect institutionIDandtryagain.", + "first_action": "YouneedtousethecorrectinstitutionIDandtryagain.", + "full_action": "YouneedtousethecorrectinstitutionIDandtryagain." + }, + "7130": { + "code": 7130, + "desc": "YouareusinganearlierversionofNetBackup.Upgradetothelatest version.", + "first_action": "YoumustrunaNetBackupversionthatis10.1orhigher.", + "full_action": "YoumustrunaNetBackupversionthatis10.1orhigher." + }, + "7131": { + "code": 7131, + "desc": "RegistrationresponseJSONisnotintheproperformat.Enterthecorrect formatandtryagain.", + "first_action": "RetrytheShelteredHarborbackupworkflow.Iftheissue", + "full_action": "RetrytheShelteredHarborbackupworkflow.Iftheissue\npersists,contacttheNetBackupadministrator." + }, + "7132": { + "code": 7132, + "desc": "Secureenvelopewasnotfound.Ensurethatthesecureenvelopeis available.", + "first_action": "Ifthesecureenvelopeisnotfoundinthetransferstorage,", + "full_action": "Ifthesecureenvelopeisnotfoundinthetransferstorage,\nyoucanrechecktheinputdataandrunthebackupoperationagain." + }, + "7133": { + "code": 7133, + "desc": "Parameterisnotinthesecureenvelope.Ensurethattheparameteris available.", + "first_action": "IfthesecureenvelopeJSONfileparameterisnotinthe", + "full_action": "IfthesecureenvelopeJSONfileparameterisnotinthe\ntransferstoragepath,youcanrecheckthefileparametersandrunthebackup\noperationagain." + }, + "7134": { + "code": 7134, + "desc": "AttestationresponseJSONnotinproperformat.Enterthecorrectformat andtryagain.", + "first_action": "EnsurethatthesolutionisregisteredandtheEthereum", + "full_action": "EnsurethatthesolutionisregisteredandtheEthereum\nprivatekeyiscreatedinproperformat." + }, + "7135": { + "code": 7135, + "desc": "TheJSONinputdatadoesnotmatchtherespectiveJSONschema. Enterthecorrectformat.", + "first_action": "MakesurethatthegivenJSONfileformatiscorrectas", + "full_action": "MakesurethatthegivenJSONfileformatiscorrectas\npertheJSONschema.YouhavetocorrecttheJSONfileformatiftheformatis\nincorrect.Checkthe nbshvaultlogfileformoreinformation." + }, + "7136": { + "code": 7136, + "desc": "Registrationmessagepostingoffinancialinstitutionfailed.Checkthe logfileformoreinformation.", + "first_action": "VerifythatShelteredHarborregistrationAPIisreachable", + "full_action": "VerifythatShelteredHarborregistrationAPIisreachable\nfromtheNetBackupclientwhere nbshvaultisrunning." + }, + "7137": { + "code": 7137, + "desc": "Attestationmessagepostingfailed.Checkthelogfileformoreinformation.", + "first_action": "VerifythattheShelteredHarborattestationAPIisreachable", + "full_action": "VerifythattheShelteredHarborattestationAPIisreachable\nfromtheNetBackupclientwhere nbshvaultisrunning." + }, + "7138": { + "code": 7138, + "desc": "Nopendingattestationfound.", + "first_action": "Retrytheoperationandiftheissuepersists,contactthe", + "full_action": "Retrytheoperationandiftheissuepersists,contactthe\nNetBackupadministrator." + }, + "7139": { + "code": 7139, + "desc": "Failedtoreadkeyfile.Ensurethatthekeyfileisavailable.", + "first_action": "Verifythatyouhavereadaccesspermissionstothe", + "full_action": "Verifythatyouhavereadaccesspermissionstothe\nvar/nbshvault/certfilewheretheEthereumprivatekeyiscreated." + }, + "7140": { + "code": 7140, + "desc": "Keyfiledoesnotexist.Ensurethatthekeyfileisavailable.", + "first_action": "MakesurethattheEtherprivatekeysuchas", + "full_action": "MakesurethattheEtherprivatekeysuchas\nJSONfileisavailableinthe var/nbshvault/cert/\ndirectory.Iftheinstituteisnotregistered,registeritusingthe --registeroption." + }, + "7141": { + "code": 7141, + "desc": "Privatekeydoesnotexist.Ensurethattheprivatekeyisavailable.", + "first_action": "Verifythat ether_pri_keyispresentinthe", + "full_action": "Verifythat ether_pri_keyispresentinthe\nvar/nbshvault/cert/.jsonfile." + }, + "7142": { + "code": 7142, + "desc": "Recoverystoragepathdoesnotexist.Providethecorrectrecovery storagepath. 865NetBackupstatuscodes NetBackup status codes", + "first_action": "Makesurethattheprovidedrecoverystoragepathexists.", + "full_action": "Makesurethattheprovidedrecoverystoragepathexists." + }, + "7143": { + "code": 7143, + "desc": "Failedtocreaterestoreddatastoragepath.Checkthelogfileformore information.", + "first_action": "Verifythattherestoreddatastoragepathexistsandcheck", + "full_action": "Verifythattherestoreddatastoragepathexistsandcheck\nifyouhavecreatepermissionsaccess." + }, + "7144": { + "code": 7144, + "desc": "Archivevolumeisnotpresent.Ensurethatthearchivevolumeisavailable.", + "first_action": "Verifythatthearchivevolumeexists.", + "full_action": "Verifythatthearchivevolumeexists." + }, + "7146": { + "code": 7146, + "desc": "Failedtoextractcompressedvolume.Checkthelogfileformore information.", + "first_action": "Verifythattheencryptedcompressedvolumesarerestored", + "full_action": "Verifythattheencryptedcompressedvolumesarerestored\ncorrectly.Restorethedataagainandthenretrytheoperation." + }, + "7147": { + "code": 7147, + "desc": "Theexitcodeisnotvalid.Checkthelogfileformoreinformation.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "7148": { + "code": 7148, + "desc": "Unabletoaccessrestoreddatastoragepath.Checkthelogfileformore information.", + "first_action": "Verifythatyouhavethereadandwriteaccesstothe", + "full_action": "Verifythatyouhavethereadandwriteaccesstothe\nrestoreddatastoragepath." + }, + "7149": { + "code": 7149, + "desc": "The-pathoptionisnotpresentinthe--generate-template.Provide thecorrectpathusingthe -pathoption.", + "first_action": "Makesuretouse--generate-template -path ", + "full_action": "Makesuretouse--generate-template -path \noptiontogeneratetemplates." + }, + "7151": { + "code": 7151, + "desc": "TheNetBackupconfigurationfilecannotberead.Checkthelogfilefor moreinformation.", + "first_action": "Makesurethatyouhavereadandwriteaccesstothe", + "full_action": "Makesurethatyouhavereadandwriteaccesstothe\nvar/nbshvault/configfolder." + }, + "7152": { + "code": 7152, + "desc": "Failedtogeneratethetemplate.Checkthelogfileformoreinformation.", + "first_action": "Makesurethatyouhavethereadandwriteaccesstothe", + "full_action": "Makesurethatyouhavethereadandwriteaccesstothe\npathprovidedwith --pathoption." + }, + "7153": { + "code": 7153, + "desc": "Unknownerror.", + "first_action": "Youneedtoreviewthe nbshvaultlogstoseeadetailed", + "full_action": "Youneedtoreviewthe nbshvaultlogstoseeadetailed\nerrormessage.Formoreinformation,contacttheNetBackupadministrator." + }, + "7154": { + "code": 7154, + "desc": "FailedtoreadtheinstallationdirectoryfromtheNetBackupconfiguration file.Formoredetails,contactyourNetBackupAdministrator.", + "first_action": "Formoredetails,contacttheNetBackupadministrator.", + "full_action": "Formoredetails,contacttheNetBackupadministrator." + }, + "7155": { + "code": 7155, + "desc": "NoKMSisenabledduringtheShelteredHarborcomplianceconfiguration. 868NetBackupstatuscodes NetBackup status codes", + "first_action": "IfKMSconfigurationisnotenabled,usethe--configure", + "full_action": "IfKMSconfigurationisnotenabled,usethe--configure\noptiontoupdatetheShelteredHarborcomplianceconfiguration." + }, + "7156": { + "code": 7156, + "desc": "Archivegenerationhastimedout.", + "first_action": "Bydefault,thearchivegenerationtimeoutis30minutes.", + "full_action": "Bydefault,thearchivegenerationtimeoutis30minutes.\nToincreasethetime-out,changethe archive_generationtime-outoptioninthe\nconfigure.jsonfileandusethisfiletoconfigurethesolution." + }, + "7157": { + "code": 7157, + "desc": "Archiverepositorybackuphastimedout.", + "first_action": "Bydefault,thearchiverepositorytime-outis30minutes.", + "full_action": "Bydefault,thearchiverepositorytime-outis30minutes.\nToincreasethetime-out,changethe archive_repositorytime-outoptioninthe\nconfigure.jsonfileandusethisfiletoconfigurethesolution." + }, + "7158": { + "code": 7158, + "desc": "Vaultingattestationhastimedout.", + "first_action": "Bydefault,thevaultingattestationtime-outis30minutes.", + "full_action": "Bydefault,thevaultingattestationtime-outis30minutes.\nToincreasethetime-out,changethe vaulting_attestationtime-outinthe\nconfigure.jsonfileandusethisfiletoconfigurethesolution." + }, + "7159": { + "code": 7159, + "desc": "Dailybackupworkflowprocesshastimedout.", + "first_action": "Bydefault,thedailybackupworkflowprocesstimeoutis", + "full_action": "Bydefault,thedailybackupworkflowprocesstimeoutis\n120minutes.Toincreasethetime-out,changethedaily_backup_processtime-out\ninthe configure.jsonfileandusethisfiletoconfigurethesolution." + }, + "7160": { + "code": 7160, + "desc": "Restoreworkflowprocesshastimedout.", + "first_action": "Bydefault,therestoreworkflowprocesstime-outis120", + "full_action": "Bydefault,therestoreworkflowprocesstime-outis120\nminutes.Toincreasethetime-out,changethe restore_processtime-outinthe\nconfigure.jsonfileandusethisfiletoconfigurethesolution." + }, + "7161": { + "code": 7161, + "desc": "Airgapimagereplicationhastimedout.", + "first_action": "Bydefault,therestoreworkflowprocesstime-outis30", + "full_action": "Bydefault,therestoreworkflowprocesstime-outis30\nminutes.Toincreasethetime-out,changethe air_gap_timeouttime-outinthe\nconfigure.jsonfileandusethisfiletoconfigurethesolution." + }, + "7162": { + "code": 7162, + "desc": "Theattestationprivatekeysizeisnotcorrect.", + "first_action": "Theattestationprivatekeysizeisexpectedtobe256-bit.", + "full_action": "Theattestationprivatekeysizeisexpectedtobe256-bit.\nIftheinstitutionIDisalreadyregisteredwithShelteredHarbor,importtheprivate\nkeythatwasusedatthetimeofregistrationusingthe --import-keyoptionand\nretry." + }, + "7163": { + "code": 7163, + "desc": "TheinstitutionIDisincorrect.", + "first_action": "Youneedtousethe10-digitinstitutionIDprovidedby", + "full_action": "Youneedtousethe10-digitinstitutionIDprovidedby\nShelteredHarbor." + }, + "7164": { + "code": 7164, + "desc": "Theregistrationkeyisincorrect.Ensurethatthecorrectregistrationkey isprovided.", + "first_action": "Youneedtousethevalidregistrationkeyprovidedby", + "full_action": "Youneedtousethevalidregistrationkeyprovidedby\nShelteredHarbor." + }, + "7165": { + "code": 7165, + "desc": "Aninternalerroroccurred.Checkthe nbcryptocmdlogs.", + "first_action": "Reviewthe nbcryptocmdlogstodiagnosetheproblem.", + "full_action": "Reviewthe nbcryptocmdlogstodiagnosetheproblem." + }, + "7166": { + "code": 7166, + "desc": "TheauthenticationfailsduringconnectiontothecloudKMS.", + "first_action": "ReviewthecloudKMSconfigurationparametersof", + "full_action": "ReviewthecloudKMSconfigurationparametersof\nnbshvaultandverifyiftheyarecorrect." + }, + "7167": { + "code": 7167, + "desc": "ThecloudKMSoperationfailed.Checkthe nbcryptocmdlogs.", + "first_action": "Reviewthe nbcryptocmdlogstodiagnosetheproblem.", + "full_action": "Reviewthe nbcryptocmdlogstodiagnosetheproblem." + }, + "7168": { + "code": 7168, + "desc": "Anotherinstanceofthesameoperationisinprogress.Retryatalater time.", + "first_action": "Youmustwaituntilthefirstrunningprocesscompletes", + "full_action": "Youmustwaituntilthefirstrunningprocesscompletes\nandthenretrytheoperation." + }, + "7200": { + "code": 7200, + "desc": "Executionof nbinstallagentintheremotehostfailed.", + "first_action": "OnWindows:", + "full_action": "Reviewthemediaserveradminlogatthefollowing\nlocations:\n■ OnWindows:\ninstall_path\\NetBackup\\logs\\admin\\root*.log\n■ OnUNIXandLinux:\n/usr/openv/netbackup/logs/admin/root*.log" + }, + "7201": { + "code": 7201, + "desc": "Thefilenameisnotprovided.", + "first_action": "OnWindows:", + "full_action": "ReviewtheJobManagerlogatthefollowinglocationsto\nensurethatthe file_nameoptionisnotempty:\n■ OnWindows:\ninstall_path\\NetBackup\\logs\\nbjm\n■ OnUNIXandLinux:\n/usr/openv/logs/nbjm" + }, + "7202": { + "code": 7202, + "desc": "UnabletoretrieveNetBackupversionfromtheremotehost.", + "first_action": "Ensurethatthebpcdserviceisrunningintheremotehost", + "full_action": "Ensurethatthebpcdserviceisrunningintheremotehost\nandithasconnectivitytothemediaserver." + }, + "7203": { + "code": 7203, + "desc": "Unabletoretrieveplatforminformationfromtheremotehost.", + "first_action": "Ensurethatthebpcdserviceisrunningintheremotehost", + "full_action": "Ensurethatthebpcdserviceisrunningintheremotehost\nandithasconnectivitytothemediaserver." + }, + "7204": { + "code": 7204, + "desc": "Remotehostnamenotspecified.", + "first_action": "ReviewtheJobManagerlogatthefollowinglocationsto", + "full_action": "ReviewtheJobManagerlogatthefollowinglocationsto\nensurethatthe hostnameoptionisnotempty:\nOnWindows: install_path\\NetBackup\\logs\\nbjm\nOnUNIXandLinux: /usr/openv/logs/nbjm" + }, + "7205": { + "code": 7205, + "desc": "UnabletoretrieveNetBackupinstalldirectoryfromtheremotehost.", + "first_action": "Ensurethatthebpcdserviceisrunningintheremotehost", + "full_action": "Ensurethatthebpcdserviceisrunningintheremotehost\nandithasconnectivitytothemediaserver.EnsurethatNetBackupisproperly\ninstalled.Confirmthatrecentbackupsransuccessfully.Runatestbackup.Confirm\nthattheversionofNetBackupbeingupgradedissupported.Formoreinformation,\npleaseseetheNetBackupUpgradeGuide." + }, + "7206": { + "code": 7206, + "desc": "Failedtotransferafiletotheremotehost.", + "first_action": "Ensurethatthebpcdserviceisrunningintheremotehostandithasconnectivity", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthebpcdserviceisrunningintheremotehostandithasconnectivity\ntothemediaserver.\n■ EnsurethatNetBackupisproperlyinstalled.\n■ Confirmthatrecentbackupsransuccessfully.\n■ Runatestbackup.\n■ ConfirmthattheversionofNetBackupbeingupgradedissupported.\n■ Verifythatthetransferfileexistsandhastheproperpermissions.\n■ Identifythefilebeingtransferredbyreviewingthe adminlogsontheserver\nandthe nbinstallagentlogsonthetargethost.\n■ Confirmthatthefileexistsinitsexpectedlocationandthatthesourceand\nthedestinationlocationshaveappropriatepermissions." + }, + "7207": { + "code": 7207, + "desc": "Unabletoreceivethedatafromtheclient.", + "first_action": "Reviewthemediaserver adminlogaswellastheclient", + "full_action": "Reviewthemediaserver adminlogaswellastheclient\nnbinstallagentlogatthefollowinglocations:\nOnWindows: install_path\\NetBackup\\logs\\admin\\root*.log.\nOnUNIX: /usr/openv/netbackup/logs/admin/root*.log\nOnWindows: install_path\\NetBackup\\logs\\nbinstallagent\nOnUNIX: /usr/openv/netbackup/logs/nbinstallagent\nValidateconnectivitybetweenthetargethostandthestaginghost.Notethatthe\nstaginghostmaybethemasterserveroramediaserverthatisnamedinthe\ndeploymentoperation.\nToconfiguretheamountoftimeVxUpdatewaitsforprocessestofinishbefore\nreporting7207asthejobstatus,youcandefinetheTIMEOUT_SECONDSoption.The\nfollowingvaluescanbedefinedintheNetBackupconfigurationonthemasterserver:\nThisvaluecontrolshowlongprecheck\noperationsandclientupgradeoperations\nareallowedtotake,inseconds.The\ndefaultvalueis1800(30minutes).Itcan\nbedecreasedtoaslittleas600(10\nminutes)orincreasedtoasmuchas3600\n(60minutes).\nVXUPDATE_CLIENT_READ_TIMEOUT_SECONDS\nThisvaluecontrolshowlongserver\nupgradeoperationsareallowedtotake,\ninseconds.Thedefaultvalueis2700(45\nminutes).Itcanbedecreasedtoaslittle\nas600(10minutes)orincreasedtoas\nmuchas5400(90minutes).\nVXUPDATE_SERVER_READ_TIMEOUT_SECONDS\nFordetailsonhowthe bpsetconfigcommandcanbeusedtoaddvaluestothe\nNetBackupconfigurationofamasterserver,seetheNetBackupCommands\nReferenceGuide." + }, + "7208": { + "code": 7208, + "desc": "Arequiredfilecannotbeopened.", + "first_action": "NetBackup tmp", + "full_action": "Verifythattheuserthatisrunningthe nbmtransmedia\nserverprocesshaspermissiontoreadthefilesintheNetBackupdirectories.Users\nmusthavereadpermissionstothefollowingdirectories:\n■ NetBackup tmp\nOnWindows: install_path\\NetBackup\\Temp\nOnUNIXandLinux: /usr/openv/tmp\n■ NetBackup bin\nOnWindows: install_path\\NetBackup\\bin\nOnUNIXandLinux: /usr/openv/netbackup/bin\n■ NetBackup repo\nOnWindows: install_path\\NetBackup\\var\\global\\repo\nOnUNIXandLinux: /usr/openv/var/global/repo" + }, + "7209": { + "code": 7209, + "desc": "Thedeploymentpackagewasnotfoundorwasinvalidinthecache mediaserver.", + "first_action": "Ensurethatthepackageexistsinthepackagerepository", + "full_action": "Ensurethatthepackageexistsinthepackagerepository\nonthemasterserver.Aspartoftheerrorhandlingprocess,VxUpdateattemptsto\nremovetheinvalidorthecorruptedpackageandreplaceitwiththevalidpackage." + }, + "7210": { + "code": 7210, + "desc": "Unabletowritetothespecifiedfile.", + "first_action": "Ensurethatthedirectoryhasthecorrectpermission.", + "full_action": "Ensurethatthedirectoryhasthecorrectpermission.\nNetBackuprequireswriteandexecutepermissionsforthetargetfile." + }, + "7211": { + "code": 7211, + "desc": "FailedtoconvertNetBackupversionstring.", + "first_action": "Theversionstringthatisreturnedfromtheremotehost", + "full_action": "Theversionstringthatisreturnedfromtheremotehost\nwasnotproperlyformatted.Pleaseconnecttotheremotehostandverifythat\nNetBackupisinstalledproperly." + }, + "7212": { + "code": 7212, + "desc": "Thenbinstallagentcommandhasexecutedwithanemptyargument.", + "first_action": "ReviewtheJobManagerlogatthefollowinglocationsto", + "full_action": "ReviewtheJobManagerlogatthefollowinglocationsto\nensurethat execute_nbinstallagenthasthecorrectarguments:\nOnWindows: install_path\\NetBackup\\logs\\nbjm\nOnUNIX: /usr/openv/logs/nbjm" + }, + "7213": { + "code": 7213, + "desc": "Unabletoidentifyremotehostplatform.", + "first_action": "win_x64", + "full_action": "Ensurethattheremotehosthasasupportedversionof\nNetBackup.\nFromaNetBackupmasterormediaserver,run\n/netbackup/bin/adminincmd/bptestbpcd -client -verbose.ReviewthePLATFORMkeythatthiscommandreturns.This\ntargethostcannotbeupgradedifthePLATFORMkeyvalueisnotinthefollowinglist:\n■ win_x64\n■ linuxR_x86_2.6.18\n■ linuxR_x86_2.6.32\n■ linuxR_x86_3.10.0\n■ linuxR_x86_4.18.0\n■ linuxS_x86_2.6.16\n■ linuxS_x86_3.0.76\n■ linuxS_x86_4.4.73\n■ plinuxR_3.10.0\n■ plinuxR_4.18.0\n■ plinuxS_4.4.21\n■ plinuxS_5.3.18\n■ zlinuxR_2.6.18\n■ zlinuxR_2.6.32\n■ zlinuxR_3.10.0\n■ zlinuxR_4.18.0\n■ zlinuxS_3.0.76\n■ zlinuxS_4.4.73\n■ zlinuxS_5.3.18\n■ rs6000_71\n■ solaris10\n■ solaris_x86_10_64" + }, + "7214": { + "code": 7214, + "desc": "Failedtocopythespecifiedfile.", + "first_action": "Readpermissionsonthesourcefile.", + "full_action": "Confirmthatthedirectoryhasthecorrectpermissions.\nNetBackuprequiresthefollowingpermissions:\n■ Readpermissionsonthesourcefile.\n■ Readandexecutepermissionsonthesourcedirectory.\n■ Executeandwritepermissionsonthetargetdirectory.\nConfirmthatthereisenoughavailablediskspaceatthefilecopydestination.\nFormoreinformation,seethe nbrepologonthemasterserverandthe adminlog\nonthestagingserveratthefollowinglocations:\nOnWindows: install_path\\NetBackup\\logs.\nOnUNIX: /usr/openv/netbackup/logs" + }, + "7215": { + "code": 7215, + "desc": "FailedtostatVxUpdatepackage", + "first_action": "ConfirmthatthepackagehasoriginatedfromaCohesity", + "full_action": "ConfirmthatthepackagehasoriginatedfromaCohesity\nsourceandhasnotbeenalteredorcorrupted.Reviewthenbrepologonthemaster\nserverformoreinformation." + }, + "7216": { + "code": 7216, + "desc": "ThepackagenamedoesnotcomplywithVxUpdatepackagename standard.", + "first_action": "Confirmthatthepackagenamehasnotbeenmodified.", + "full_action": "Confirmthatthepackagenamehasnotbeenmodified.\nViewthe nbrepologfordetails." + }, + "7217": { + "code": 7217, + "desc": "Thepackagerepositorylocationdoesnotexist.", + "first_action": "Confirmthattherepositorydirectoryexistsatthefollowing", + "full_action": "Confirmthattherepositorydirectoryexistsatthefollowing\nlocations:\nOnWindows: install_path\\var\\global\\repo\nOnUNIX: /usr/openv/var/global/repo" + }, + "7218": { + "code": 7218, + "desc": "Thepackagealreadyexistsintherepository.", + "first_action": "Confirmthatthepackagethatyouwanttoaddhasnot", + "full_action": "Confirmthatthepackagethatyouwanttoaddhasnot\nalreadybeenadded.Toreplacethispackage,firstdeleteitusingthe nbrepo -d\ncommand." + }, + "7219": { + "code": 7219, + "desc": "InvalidpackageID", + "first_action": "ThepackageIDmustbeapositiveinteger.Confirmthat", + "full_action": "ThepackageIDmustbeapositiveinteger.Confirmthat\nthepackageIDiscorrectbyusingthe nbrepo -lcommand." + }, + "7220": { + "code": 7220, + "desc": "Thedeploymentpackagewasnotfoundinthepackagerepository.", + "first_action": "Usethe nbrepo -lcommandtolistthepackagesthat", + "full_action": "Usethe nbrepo -lcommandtolistthepackagesthat\narecurrentlyintherepository." + }, + "7221": { + "code": 7221, + "desc": "Thepackagedeleteoperationwascanceled.", + "first_action": "Todeleteapackage,theusermustconfirmthedelete.", + "full_action": "Todeleteapackage,theusermustconfirmthedelete." + }, + "7222": { + "code": 7222, + "desc": "Thepackagewasnotfound.", + "first_action": "RequiredVxUpdatepackagewasnotfoundonthemasterserver.", + "full_action": "Confirmthatthepackageexistsintherepository.Confirm\nthatthepackagebeinginstalledhasnotbeenmodifiedfromitsoriginalform.\nWhenaVMwareorNutanixAHVagentlessrestoreisperformed,therestorecan\ncauseoneofthefollowingissues:\n■ RequiredVxUpdatepackagewasnotfoundonthemasterserver.\nProvisionVxUpdatepackagesforallplatformsforwhichyouhavevirtual\nmachineswhereyouwanttoperformagentlessrecovery.ReviewthebpVMutil\nlogforadditionalassistancewiththiserrormessage.\nReviewthefollowingifthefailureisduringadeploymentoraMongoDBjob:\n■ Foradeploymentjob,reviewthenbrepo,admin,andnbinstallagentlogsfor\nadditionalassistancewiththiserrormessage.\n■ ForMongoDBjobs,reviewthe mongoDBlogsforadditionalassistancewiththis\nerrormessage." + }, + "7223": { + "code": 7223, + "desc": "Therequestedoperationisnotsupported.", + "first_action": "SeetheNetBackupUpgradeGuideforinformationabout", + "full_action": "SeetheNetBackupUpgradeGuideforinformationabout\nthesupportedoperationsandplatformsforVxUpdate." + }, + "7224": { + "code": 7224, + "desc": "Couldnotcreatearequiredfileordirectory.", + "first_action": "OnWindows:", + "full_action": "Thespecificfileandpatharereportedinthe\nnbinstallagentlogfileonthetargethostorthe adminlogonthestaginghost.\nThenbinstallagentbinaryrequirestheabilitytocreatetemporaryfilesandfolders\ninboththeNetBackup tmpandNetBackup bindirectories.\nThe nbmtransbinaryrequirestheabilitytocreatefilesintheNetBackup repo\ndirectory.\nSeethefollowinglocations:\n■ OnWindows:\ninstall_path\\NetBackup\\Temp\ninstall_path\\NetBackup\\bin\ninstall_path\\NetBackup\\var\\global\\repo\n■ OnUNIX:\n/usr/openv/tmp\n/usr/openv/netbackup/bin\n/usr/openv/var/global/repo\nVerifythattheuserexecutingthe nbinstallagentand nbmtranscommandshas\npermissiontocreatefilesandfoldersinthesedirectories.Verifythatthereissufficient\ndiskspaceinthesedirectories." + }, + "7225": { + "code": 7225, + "desc": "Aspecifiedfileordirectorywasnotfound.", + "first_action": "Confirmthatthefileexistsinthelocationspecified.Confirm", + "full_action": "Confirmthatthefileexistsinthelocationspecified.Confirm\nthatthepackagebeinginstalledhasnotbeenmodifiedfromitsoriginalform.Confirm\nthattheNetBackupinstallationfolderhasnotbeencorrupted.\nReviewthenbinstallagent,nbrepo,andadminlogfilesforinformationaboutthe\nproblematicfilesandtheirexpectedlocations." + }, + "7226": { + "code": 7226, + "desc": "Asupportingcommandfailed.", + "first_action": "nbcheck.exe(theNetBackuppreinstallenvironmentchecker)", + "full_action": "The nbinstallagentbinaryrunsmanycommandsas\npartofsupportingvariousoperations,includingthefollowing:\n■ nbcheck.exe(theNetBackuppreinstallenvironmentchecker)\n■ TheNetBackupEEBinstaller\n■ NetBackup’s versioninfocommandinthe goodiesfolder\n■ UNIXnativepackagingcommands- rpm, installp, pkgadd,and swinstall.\n■ setup.exe-theNetBackupWindowssetuputility\n■ gunzip-theUNIXtaruncompressionutility\nThe nbinstallagentlogicreportsthespecificcommandthatfailedtoexecute.\nThisspecificerrorindicatesthatthecommanditselfcannotbeexecutedsuccessfully,\nwhichcanbedifferentthanthecommandexecutingsuccessfullybutreturningan\nerror.Possiblecausesincludepermissionsissuesandfilesorfoldersunexpectedly\nabsentfromtheremotehost.Reviewthe nbinstallagentlogfileonthetarget\nhost." + }, + "7227": { + "code": 7227, + "desc": "Cannotopen nbinstallagentlogfile.", + "first_action": "Verifythattheuserexecutingthenbinstallagentbinary", + "full_action": "Verifythattheuserexecutingthenbinstallagentbinary\nhaspermissiontowritetoNetBackup'slogfolder.Verifythatthereissufficientdisk\nspaceonthesystem." + }, + "7228": { + "code": 7228, + "desc": "Installationofthetargetpackagewasunsuccessful.", + "first_action": "Reviewtheinstallationlogforthetargetpackage.", + "full_action": "Reviewtheinstallationlogforthetargetpackage.\nWhenyouinstallNetBackuppackagesforUNIX,theinstallationlogislocatedat\n/usr/openv/tmp.\nWhenyouinstallNetBackuppackagesforWindows,theinstallationlogislocated\nat %ALLUSERSPROFILE%\\Veritas\\NetBackup\\InstallLogs.\nForadditionalinformationoninstallingEEBsaswellaslogsfromtheEEB\ninstallation,seetherelatedarticle:\nhttps://www.veritas.com/support/en_US/article.100019405" + }, + "7229": { + "code": 7229, + "desc": "Couldnotcopynbinstallagenttodestinationpathaspartofself-update process.", + "first_action": "Verifythattheuserexecuting nbinstallagenthas", + "full_action": "Verifythattheuserexecuting nbinstallagenthas\npermissiontowritetotheNetBackupdirectories.Verifythatthereissufficientdisk\nspaceonthesystem." + }, + "7230": { + "code": 7230, + "desc": "Couldnotexecute nbinstallagentfromnewpath.", + "first_action": "Verifythattheuserexecutingthenbinstallagentbinary", + "full_action": "Verifythattheuserexecutingthenbinstallagentbinary\nhaspermissiontoexecutefileswithintheNetBackupdirectories." + }, + "7231": { + "code": 7231, + "desc": "Couldnotopenarequiredregistrykey.", + "first_action": "Verifythattheuserexecutingthebinaryhasadministrative", + "full_action": "Verifythattheuserexecutingthebinaryhasadministrative\nprivileges.VerifythatNetBackup’sregistryinformationat\nHKEY_LOCAL_MACHINE\\SOFTWARE\\Veritas\\NetBackupisnotcorruptormissing." + }, + "7232": { + "code": 7232, + "desc": "Couldnotqueryregistryvalue.", + "first_action": "Verifythattheuserexecutingthe nbinstallagentand", + "full_action": "Verifythattheuserexecutingthe nbinstallagentand\nnbhostdbcmdbinarieshasadministrativeprivileges.VerifythatNetBackup’sregistry\ninformationatHKEY_LOCAL_MACHINE\\SOFTWARE\\Veritas\\NetBackupisnotcorrupt\normissing." + }, + "7233": { + "code": 7233, + "desc": "CouldnotresolvethepathtoaNetBackupdirectory.", + "first_action": "Verifythattheuserexecutingthenbinstallagentbinary", + "full_action": "Verifythattheuserexecutingthenbinstallagentbinary\nhasreadprivilegesontheNetBackupapplicationfolders.VerifythattheNetBackup\napplicationfolderisnotcorruptormissing." + }, + "7234": { + "code": 7234, + "desc": "Couldnotremovethe nbinstallagentbinary’sconfigurationfile.", + "first_action": "Windows:", + "full_action": "Verifythattheuserexecutingthenbinstallagentbinary\nhaswriteprivilegesonNetBackup’sapplicationfolders.The nbinstallagent\nconfigurationinformationresidesinNetBackup’s tmpdirectoryandisnamed\nnbinstallagent_conffile.\nLocationof tmpdirectory:\n■ Windows:\ninstall_path\\NetBackup\\Temp\n■ UNIX:\n/usr/openv/tmp" + }, + "7235": { + "code": 7235, + "desc": "Failedtoopenorextractapackage.", + "first_action": "Thespecificfilethatcannotbeoperatedonisreportedin", + "full_action": "Thespecificfilethatcannotbeoperatedonisreportedin\nthe nbinstallagentor nbrepologfile.Confirmthatthepackageexistsinthe\nrequiredlocation.Confirmthatthepackagebeinginstalledhasnotbeenmodified\nfromitsoriginalform.Verifythattheuserexecutingthe nbinstallagentbinary\nhasreadandwritepermissionsforNetBackup'sapplicationfolders.Verifythatthere\nissufficientdiskspaceonthesystem." + }, + "7236": { + "code": 7236, + "desc": "Thepackagesignatureisinvalid.", + "first_action": "Confirmthatthepackagehascomefromalegitimate", + "full_action": "Confirmthatthepackagehascomefromalegitimate\nCohesitysourceandhasnotbeenalteredormanipulated." + }, + "7237": { + "code": 7237, + "desc": "Thepublickeywasnotfoundattheexpectedlocation.", + "first_action": "Thedefaultlocationforthepublickeyisatthefollowing", + "full_action": "Thedefaultlocationforthepublickeyisatthefollowing\nlocations:\nOnWindows: install_path\\NetBackup\\var\\VxUpdate\\pubkey.pem\nOnUNIXandLinux: /usr/openv/var/global/vxupdate/pubkey.pem\nThisfileisincludedwiththeNetBackupClientandtheNetBackupserver8.1.2and\nlaterpackages.Verifythattheuserexecutingthe nbinstallagent, nbrepo,and\nbpvmutilbinarieshavereadprivilegesforNetBackup’sapplicationfolders.Verify\nthatNetBackup’sapplicationfoldersarenotcorruptormissing." + }, + "7238": { + "code": 7238, + "desc": "Windowssocketinitializationwasunsuccessful.", + "first_action": "Thiserrorisasignofasocketornetworkingissueonthe", + "full_action": "Thiserrorisasignofasocketornetworkingissueonthe\nremotehost.Formoreinformation,seetheMSDNdocumentationforWSAStartup()\natthefollowinglocation:\nhttps://docs.microsoft.com/en-us/windows/win32/api/winsock/nf-winsock-wsastartup" + }, + "7239": { + "code": 7239, + "desc": "Exceededtime-outwaitingforWindowssocketinitialization.", + "first_action": "Thenbinstallagentbinarywaitsamaximumof2minutes", + "full_action": "Thenbinstallagentbinarywaitsamaximumof2minutes\nforthesocketinitializationtocomplete.Thiserrorisfromasocketornetworking\nissueontheremotehost.Formoreinformation,seetheMSDNdocumentationfor\nWSAStartup()atthefollowinglocation:\nhttps://docs.microsoft.com/en-us/windows/win32/api/winsock/nf-winsock-wsastartup" + }, + "7240": { + "code": 7240, + "desc": "The Winsockversionisunsupported.", + "first_action": "Thiserrorisfromasocketornetworkingissueonthe", + "full_action": "Thiserrorisfromasocketornetworkingissueonthe\nremotehost.ItmaybeasymptomofattemptingtouseVxUpdateonanunsupported\nversionofWindows.Formoreinformation,seetheMSDNdocumentationfor\nWSAStartup()and,specifically,the WSAVERNOTSUPPORTEDreturncodeatthe\nfollowinglocation:\nhttps://docs.microsoft.com/en-us/windows/win32/api/winsock/nf-winsock-wsastartup" + }, + "7241": { + "code": 7241, + "desc": "Couldnotinitializesocket.", + "first_action": "Thiserrorcanhappenifanoperatingsystemfunctionto", + "full_action": "Thiserrorcanhappenifanoperatingsystemfunctionto\naccessorchangethesettingsforthestandardoutputsocketisunsuccessful.The\nnbinstallagentlogfilereportsthespecificoperatingsystemcallthatfailed,along\nwithanOS-specificerrorcode." + }, + "7242": { + "code": 7242, + "desc": "Failedtoaddpackagetotherepository.", + "first_action": "Reviewthe nbwebservicelogforrelatedmessagesand", + "full_action": "Reviewthe nbwebservicelogforrelatedmessagesand\nadditionaldetails.Confirmthepackage(.sjafile)isnotcorruptedandcamefrom\nalegitimatesource.Confirmthatauserwithappropriateprivilegesperformedthe\nVxUpdateoperation.Confirmthereisadequatediskspaceonthedriveorvolume\nwheretheNetBackupapplicationfolderresides." + }, + "7243": { + "code": 7243, + "desc": "Temporaryfilescannotberemovedfromthesystem.", + "first_action": "Thenbinstallagentbinaryattemptstocleanupthetemp", + "full_action": "Thenbinstallagentbinaryattemptstocleanupthetemp\nfilesatthebeginningandtheendofitsexecution.Verifythattheuserexecuting\nnbinstallagenthasreadandwritepermissionsforNetBackup'sapplicationfolders.\nVerifythatothersystemprocessesdonotmaintainhandlestoNetBackupfiles.\nOnWindows: install_path\\NetBackup\\Temp\nOnUNIXandLinux: /usr/openv/tmp" + }, + "7245": { + "code": 7245, + "desc": "Anunsupportedself-updateoperationwasattempted.", + "first_action": "VerifythattheNetBackupapplicationfolderisinaclean", + "full_action": "VerifythattheNetBackupapplicationfolderisinaclean\nstate.Ifthe nbinstallagentcannotcleanuptemporaryfilesaspartofprevious\noperations,thefailuretoremoveleftovertemporaryfilesmayberesponsiblefor\nthiserror." + }, + "7246": { + "code": 7246, + "desc": "Anunsupportedregistryquerywasattempted.", + "first_action": "ThiserrorcanhappenifaNetBackupregistryvaluewas", + "full_action": "ThiserrorcanhappenifaNetBackupregistryvaluewas\nmodifiedfromitsoriginaltypetoanothertype.Forexample,ifauserchanged\nHKEY_LOCAL_MACHINE\\SOFTWARE\\Veritas\\NetBackup\\CurrentVersion\\INSTALLDIR\nfromaREG_SZtype(string)toREG_DWORD(integer).ConfirmthatNetBackup'sregistry\nhasnotbeenalteredorcorrupted." + }, + "7247": { + "code": 7247, + "desc": "Couldnotopenapipetocapturecommandoutput.", + "first_action": "Verifythattheuserexecutingthe nbinstallagentor", + "full_action": "Verifythattheuserexecutingthe nbinstallagentor\nnbhostdbcmdbinarieshasadministrativeprivileges." + }, + "7248": { + "code": 7248, + "desc": "TheNetBackupcommandtoretrieveversioninformationisnotpresent.", + "first_action": "Thedefaultlocationforthe versioninfocommandisat", + "full_action": "Thedefaultlocationforthe versioninfocommandisat\nthefollowinglocations:\nOnWindows: install_path\\NetBackup\\bin\\goodies\\versioninfo.exe\nOnUNIX: /usr/openv/netbackup/bin/goodies/support/versioninfo\nConfirmthatNetBackup’sapplicationfolderhasnotbeenalteredorcorrupted." + }, + "7249": { + "code": 7249, + "desc": "Couldnotopenprocessforreading.", + "first_action": "The nbinstallagentfoundaNetBackupprocesstobe", + "full_action": "The nbinstallagentfoundaNetBackupprocesstobe\nrunning,butcannotopenitforfurtherprocessing.Verifythattheuserexecuting\nthe nbinstallagentbinaryhasadministrativeprivileges.Verifythattheexisting\nNetBackupprocessesarerunningundertheexpecteduseraccounts." + }, + "7250": { + "code": 7250, + "desc": "Processstatuscannotbedetermined.", + "first_action": "Verifythattheuserexecutingthe nbinstallagentor", + "full_action": "Verifythattheuserexecutingthe nbinstallagentor\nnbhostdbcmdbinarieshaveadministrativeprivileges.Verifythattheexisting\nNetBackupprocessesarerunningundertheexpecteduseraccounts.Reviewthe\nnbinstallagentand nbhostdbcmdlogfilestodeterminewhatcommandwasrun\nanditsoutput." + }, + "7251": { + "code": 7251, + "desc": "Processcannotbestopped.", + "first_action": "AparticularNetBackupprocesscannotbeterminated.", + "full_action": "AparticularNetBackupprocesscannotbeterminated.\nThe nbinstallagentlogfilereportsthespecificprocess.Verifythattheuser\nexecutingthenbinstallagentbinaryhasadministrativeprivileges.Verifythatthe\nexistingNetBackupprocessesarerunningundertheexpecteduseraccounts." + }, + "7252": { + "code": 7252, + "desc": "Theattempttoextractapackagewasunsuccessful.", + "first_action": "Theissuecanoccurinbothnbinstallagentandnbrepo.", + "full_action": "Theissuecanoccurinbothnbinstallagentandnbrepo.\nReviewtheassociatedlogfilesforthenameoftheproblematicfileandother\ninformation.VerifythattheuserhaswritepermissionsfortheNetBackupapplication\nfoldersonthemasterserverandtargethost.Verifythatthereissufficientdiskspace\nonthemasterserverandtarget." + }, + "7253": { + "code": 7253, + "desc": "Thepackageisempty.", + "first_action": "ConfirmthatthepackageoriginatedfromaCohesity", + "full_action": "ConfirmthatthepackageoriginatedfromaCohesity\nsourceandhasnotbeenalteredorcorrupted." + }, + "7254": { + "code": 7254, + "desc": "Datainprocesswasformattedincorrectly.", + "first_action": "Theprecheckerusesthissizeaspartofitsdiskspace", + "full_action": "Theprecheckerusesthissizeaspartofitsdiskspace\nreview.Thisparticularstatuscodeindicatesthatthecontentofthepackage_sizes\nfileisinanunexpectedformat.Confirmthattheprecheckerpackageoriginated\nfromaCohesitysourceandhasnotbeenalteredorcorrupted." + }, + "7255": { + "code": 7255, + "desc": "Asupportingcommand’soutputwasinanunexpectedformat.", + "first_action": "Reviewthe nbinstallagentlogstodeterminewhich", + "full_action": "Reviewthe nbinstallagentlogstodeterminewhich\ncommandproducedtheunexpectedoutput." + }, + "7256": { + "code": 7256, + "desc": "Couldnotgetthecurrentworkingdirectorypath.", + "first_action": "Collectthenbinstallagentlogsatthefollowinglocations", + "full_action": "Collectthenbinstallagentlogsatthefollowinglocations\nfortheremotehost:\nOnWindows: install_path\\NetBackup\\logs\nOnUNIXandLinux: /usr/openv/netbackup/logs\nSavealllogsandcontactCohesityTechnicalSupport." + }, + "7258": { + "code": 7258, + "desc": "Couldnotdeterminethestateofsecuritycertificatesonthelocalhost.", + "first_action": "Reviewthe nbinstallagentlogforacopyoftheexact", + "full_action": "Reviewthe nbinstallagentlogforacopyoftheexact\ncommandlineexecuted,itsreturnstatus,anditsoutput.ConsulttheNetBackup\nCommandReferenceGuideforinformationonthespecificerror." + }, + "7259": { + "code": 7259, + "desc": "Thedeploymentpolicy'sexternalCAcertificateconfiguration specificationsareinvalidforthishost.", + "first_action": "ForWindows,the nbcertcmdtoollogsarelocatedinthenormalinstalllog", + "full_action": "Formoredetailsaboutthiserror,examinethe\nnbcertcmdtoollogs.Thenbinstallagentlogreportsthenbcertcmdtoolcommand\nlineargumentsandoutput.\n■ ForWindows,the nbcertcmdtoollogsarelocatedinthenormalinstalllog\nlocation(whichdefaultsto\n%ALLUSERSPROFILE%\\Veritas\\NetBackup\\InstallLogs).Aseparatefileis\ncreatedforeachcommandrunandthefilesyouwanttoreviewareprefixed\nwith ExternalCertificateOp.\n■ ForUNIX,thesearein /usr/openv/tmp/andthenameisprefixedwith\ninstall_commands.ThePIDisappendedandforexample,afilenamecanbe\n/usr/openv/tmp/install_commands.47832\nFormoreinformation,seethe NetBackup API Reference Guide.\nReviewtheexternalCAcertificatevaluesthataredefinedinthedeploymentpolicy\n(orthe nbinstallcmdcommandline)toensurethattheyapplytothetargethost.\nReviewthe nbinstallagentlogforarecordoftheNetBackupcommandthatis\nexecutedtoresolvetheexternalCAcertificate.ReviewtheNetBackupSecurity\nandEncryptionGuideformoreinformationonhowtoconfigureaNetBackup\nenvironmentforusewithexternalCAcertificates." + }, + "7260": { + "code": 7260, + "desc": "CouldnotparsetheJSONstringtoretrievetheexternalcertificatevalues.", + "first_action": "Reviewthe adminlogonthemediaserver(ormaster", + "full_action": "Reviewthe adminlogonthemediaserver(ormaster\nserverifamediaserverwasnotused)foradditionalinformation.IntheJSON\nreferencedthere,lookforcommonoffenders-pathswithspaces,excessivequotes,\nandnon-Englishcharacters.ReviewNetBackupdocumentationfordetailson\nsupportedcharactersinpolicyvalues." + }, + "7261": { + "code": 7261, + "desc": "CouldnotloadtheJSONstring.", + "first_action": "Reviewthe adminlogonthemediaserver(ormaster", + "full_action": "Reviewthe adminlogonthemediaserver(ormaster\nserverifamediaserverwasnotused)foradditionalinformation.IntheJSON\nreferencedthere,lookforcommonoffenders-pathswithspaces,excessivequotes,\nandnon-Englishcharacters.ReviewNetBackupdocumentationfordetailson\nsupportedcharactersinpolicyvalues." + }, + "7262": { + "code": 7262, + "desc": "CouldnotdeterminetheCAcertificatetypethatisconfiguredonthe masterserver.", + "first_action": "Confirmthatthemasterserverandclientcommunicate", + "full_action": "Confirmthatthemasterserverandclientcommunicate\nsuccessfully.Reviewthe nbinstallagentlogforacopyoftheexactcommand\nlineexecuted,itsreturnstatus,anditsoutput.ConsulttheNetBackupCommands\nReferenceGuideforinformationonthespecificerror." + }, + "7263": { + "code": 7263, + "desc": "Thereisinsufficientdiskspaceavailabletocompletetheoperation.", + "first_action": "FreeupspaceonthediskwheretheNetBackuppackage", + "full_action": "FreeupspaceonthediskwheretheNetBackuppackage\nrepositoryislocatedandretrytheoperation." + }, + "7264": { + "code": 7264, + "desc": "Packagereleaseversionisnotsupported.", + "first_action": "Confirmthatyouhavedownloadedtheappropriate", + "full_action": "Confirmthatyouhavedownloadedtheappropriate\nVxUpdateSJApackageforyourenvironment." + }, + "7265": { + "code": 7265, + "desc": "Packagetypeisinvalid.", + "first_action": "Confirmthatyouhavedownloadedtheappropriate", + "full_action": "Confirmthatyouhavedownloadedtheappropriate\nVxUpdateSJApackageforyourenvironment." + }, + "7266": { + "code": 7266, + "desc": "Packageoperatingsystemisnotsupported.", + "first_action": "Confirmthatyouhavedownloadedtheappropriate", + "full_action": "Confirmthatyouhavedownloadedtheappropriate\nVxUpdateSJApackageforyourenvironment." + }, + "7267": { + "code": 7267, + "desc": "PackageEEBversionisnotsupported.", + "first_action": "Confirmthatyouhavedownloadedtheappropriate", + "full_action": "Confirmthatyouhavedownloadedtheappropriate\nVxUpdateSJApackageforyourenvironment." + }, + "7268": { + "code": 7268, + "desc": "EEBinstallisnotsupported. 896NetBackupstatuscodes NetBackup status codes", + "first_action": "YoucannotinstallserverEEBonaclientsystem.Verify", + "full_action": "YoucannotinstallserverEEBonaclientsystem.Verify\nthatthetargethostisaclientandthetypeofEEBbeinginstalledisaclientEEB.\nFormoreinformation,reviewtheEEBdocumentationforproperinstallation." + }, + "7269": { + "code": 7269, + "desc": "FoundactiveNetBackupjobsonthetargethost.", + "first_action": "Reviewtheactivitymonitortodeterminewhichjobsare", + "full_action": "Reviewtheactivitymonitortodeterminewhichjobsare\nrunningonthetargetmediaserver.Waituntilthejobsarecompleteonthetarget\nmediaserverandruntheVxUpdatejobagain." + }, + "7270": { + "code": 7270, + "desc": "Therearenoexistingsecuritycertificatesonthehost.", + "first_action": "Inthedeploymentjob,supplyECAvaluesinsteadof", + "full_action": "Inthedeploymentjob,supplyECAvaluesinsteadof\nselectingthe Use existing certificates when possibleoption." + }, + "7271": { + "code": 7271, + "desc": "Theinitializationofthe nbcertcmdtoolutilityfailed.", + "first_action": "ValidatethattheVxUpdatepackagesarenotcorrupted.", + "full_action": "ValidatethattheVxUpdatepackagesarenotcorrupted.\nReviewthetargethost’sNetBackuptempdirectoryforremnantsofolder\nnbcertcmdtoolfiles." + }, + "7272": { + "code": 7272, + "desc": "Thepreinstallationchecksfailed.", + "first_action": "Reviewthe nbinstallagentlogstodetermineifthere", + "full_action": "Reviewthe nbinstallagentlogstodetermineifthere\nwasaproblemexecuting nbcheck.Ifnot,reviewtheoutputfrom nbcheckto\ndeterminewhichcheckhasfailed.Notethatonlycriticalcheckscancausethe\ninstallationtofail.Correcttheconditionthatthepreinstallcheckerdisplaysand\nre-runthejob." + }, + "7273": { + "code": 7273, + "desc": "Theexistingsecurityconfigurationisinvalid.", + "first_action": "Verifythatthemasterserverisintheexpectedmode.The", + "full_action": "Verifythatthemasterserverisintheexpectedmode.The\ncommand/netbackup/bin/nbcertcmd-getSecConfig-caUsage\ndisplaysthemode." + }, + "7275": { + "code": 7275, + "desc": "ThenativePackageManagercommandfailed.", + "first_action": "Reviewthe nbinstallagentlogstodetermineifthe", + "full_action": "Reviewthe nbinstallagentlogstodetermineifthe\nproblemwaswithaddingorremovingthepackage." + }, + "7276": { + "code": 7276, + "desc": "TheNetBackupprocessescannotbestarted.", + "first_action": "Logontothetargethostandstartprocessesmanually", + "full_action": "Logontothetargethostandstartprocessesmanually\nusing bp.start_all(UNIX)or bpup(Windows)." + }, + "7277": { + "code": 7277, + "desc": "TheNetBackupconfigurationonthehostisinvalidorcorrupt.", + "first_action": "Ifthetargethostiswindowsinspectthe", + "full_action": "Ifthetargethostiswindowsinspectthe\nSOFTWARE\\Veritas\\NetBackup\\CurrentVersion\\Install Typekey.\nIfthetargethostisUNIX,runbpclntcmd -is_server todetermine\nifitisaclientoraserver.Ifitisaserver,run bpclntcmd -is_master_server\ntodetermineifthetargethostisamasteroramediaserver." + }, + "7278": { + "code": 7278, + "desc": "FailedtogettheNetBackupinstallstatusfromtheremotehost.", + "first_action": "Reviewtheinstallationlogsonthetargethosttodetermine", + "full_action": "Reviewtheinstallationlogsonthetargethosttodetermine\niftheupgradewassuccessful.Ifitwasnot,reviewthe nbinstallagentlogsto\ndeterminewhatcausedthefailure." + }, + "7279": { + "code": 7279, + "desc": "Thehosttypeandpackagetypedonotmatch.", + "first_action": "Specifyadifferentpackagewhichiscompatiblewiththehost’stype.", + "full_action": "Tofixtheissue,tryoneofthefollowingasapplicable:\n■ Specifyadifferentpackagewhichiscompatiblewiththehost’stype.\n■ Changethespecifiedhosttoatypecompatiblewiththepackage." + }, + "7281": { + "code": 7281, + "desc": "Thecommand-linelengthistoolong.", + "first_action": "Inmostcases,thismessageisduetolarger SERVERand", + "full_action": "Inmostcases,thismessageisduetolarger SERVERand\nMEDIA_SERVERlists,andtheinternalcommandsthatrequirespecificationofthose\nserversonthecommandline.Considerfilteringortrimmingserverlistsforthetarget\nhostsinthebp.conffile(orWindowsregistry)andrunningtheprocesswithsmaller\ngroupsof SERVERand MEDIA_SERVERlists." + }, + "7282": { + "code": 7282, + "desc": "Couldnotquerythesystemforthestateofexistinginstalledpackages.", + "first_action": "Refertoplatform-specificPackageManagerdocumentation.", + "full_action": "Refertoplatform-specificPackageManagerdocumentation.\nConfirmthatthenativepackagingsystemisinahealthystateonalltargethosts." + }, + "7283": { + "code": 7283, + "desc": "Couldnotparsethedeploymentoption.", + "first_action": "VerifythatNetBackuppassesthedeploymentoptions", + "full_action": "VerifythatNetBackuppassesthedeploymentoptions\ncorrectly:NetBackupJobManager(nbjm)toNetBackupmediaservertransport\n(nbmtrans).Reviewanymanuallyentereddeploymentoptionstodetermineifthey\naresyntacticallycorrect.Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7284": { + "code": 7284, + "desc": "Oneormorepackagefilepathswerenotaccepted.", + "first_action": "Verifythatthefilepathsexistandhaveansjaextension.", + "full_action": "Verifythatthefilepathsexistandhaveansjaextension." + }, + "7285": { + "code": 7285, + "desc": "Couldnotfindavaluefor javagui_jrefieldintheconffile.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7286": { + "code": 7286, + "desc": "Couldnotextractandverifythe nbjavajrepackagesuccessfully.", + "first_action": "Confirmthatthepackagehascomefromalegitimate", + "full_action": "Confirmthatthepackagehascomefromalegitimate\nsourceandhasnotbeenalteredormanipulated.Confirmthatthereissufficient\ndiskspacetoextractthepackageonthetargethost.Retrytheoperationandifthe\nissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7287": { + "code": 7287, + "desc": "Incorrect javagui_jrevaluethatisspecifiedinthe conffile.Thevalid valuesare include, exclude,or match.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7288": { + "code": 7288, + "desc": "Couldnotqueryregistryinfo.", + "first_action": "Verifytheregistrykey", + "full_action": "Verifytheregistrykey\nSOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Uninstallexistsandisnot\ncorrupted." + }, + "7289": { + "code": 7289, + "desc": "TheinstalledNetBackuppackageslistexceedsthemaximumallowed characters.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7290": { + "code": 7290, + "desc": "TheVxUpdateplatformnameexceedsthemaximumallowedcharacters.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7291": { + "code": 7291, + "desc": "ThedefinitionfortheVxUpdateplatformisnotvalid.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7292": { + "code": 7292, + "desc": "ThedefinitionfortheVxUpdateplatformisnotfound.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7293": { + "code": 7293, + "desc": "Thepackageisinvalidforhostsatthisversionlevel.", + "first_action": "Retrytheoperationusingamaintenancereleasethatis", + "full_action": "Retrytheoperationusingamaintenancereleasethatis\ncompatiblewiththeversionofNetBackuponthetargethost.Youneedtousea\nNetBackupmaintenancereleaseversionthatisonthesamereleaseline." + }, + "7294": { + "code": 7294, + "desc": "Thedestinationrelease’sagentprocessdidnotexecuteasexpected. ConfirmthatthedestinationNetBackupreleaseleveliscompatiblewiththeplatform andOSlevelofthishost.", + "first_action": "ReviewtheNetBackupSoftwareCompatibilityListto", + "full_action": "ReviewtheNetBackupSoftwareCompatibilityListto\nconfirmthatthetargethostmeetsoperatingsystemandplatformrequirements.\nConfirmthattheoperatingsystemanditslibrariesareinstalledcorrectly." + }, + "7295": { + "code": 7295, + "desc": "Thishostisunabletocommunicatewiththemasterserverfollowingthe upgrade.", + "first_action": "ReviewtheNetBackupSecurityandEncryptionGuidefor", + "full_action": "ReviewtheNetBackupSecurityandEncryptionGuidefor\ndetailsonhowtoconfiguresecurecommunicationinthelatestNetBackupreleases.\nSomesecuritymodescanbeconfiguredusingVxUpdate.Othersecuritymodes\nrequireactionoutsideofVxUpdate.\nIncaseswhereyouwanttoforceVxUpdatetoproceedwiththeupgradeanyway,\nuse bpsetconfigorotherutilitiestoaddthe\nIGNORE_VXUPDATE_PREUPGRADE_COMMUNICATION_CHECKvaluetotheNetBackup\nconfigurationofthetargethost.Setthisvalueto1.ThenextVxUpdateoperation\nreportsthepost-upgradecommunicationconcern,butproceedswiththeupgrade.\nUsingthismethodisnotwithoutriskandmaycausemultipleissueswithyour\ninstallation." + }, + "7296": { + "code": 7296, + "desc": "Couldnottakethehostoffline.", + "first_action": "IfNetBackupiscurrentlyactiveonthetargetmediaserver", + "full_action": "IfNetBackupiscurrentlyactiveonthetargetmediaserver\n(Example:abackuporrestoreisrunning),it'srecommendedtowaitforthatactivity\ntofinishbeforeVxUpdateisattempted.\nIncaseswhereimmediateinterventionisneeded,relyonNetBackupprocessutilities\ntoreportandpotentiallystoporsuspendNetBackupprocesses.Reviewthe\nNetBackupCommandsReferenceGuidesectionsforbp.kill_all,bpdown,bpps,\nnbstop,and vmoprcmd." + }, + "7297": { + "code": 7297, + "desc": "Failedtodeletethedeploymentpackagefile.", + "first_action": "Verifythattheuserexecutingthenbrepobinaryhasdelete", + "full_action": "Verifythattheuserexecutingthenbrepobinaryhasdelete\nprivileges.Verifythatthefileisnotinuseorhasalockonit." + }, + "7298": { + "code": 7298, + "desc": "Thespecifiedfileexists,butsomeNetBackupprocessescannotaccess it.", + "first_action": "MovethefiletoalocationthatNetBackupcoreprocessesarepermittedtowork", + "full_action": "Performoneofthefollowingasappropriate:\n■ MovethefiletoalocationthatNetBackupcoreprocessesarepermittedtowork\nwith,suchas /usr/openv/tmp or \\NetBackup\\Temp.\n■ UsethesystemchmodcommandonUNIXplatforms,orthenbserviceusercmd\ncommandonWindows,tomodifypermissionsonthetargetfileandorfolderso\nthatNetBackupcoreprocesseshaveaccess.\n■ ChangetheNetBackupdaemonsandservicestorununderauseraccountthat\nhaspermissionstoaccessthetargetfileandorfolder.Rememberthatthere\naresecurityimplicationswhenperformingthisoperation." + }, + "7299": { + "code": 7299, + "desc": "Thelibrary libnsl.so.1isnotpresentonthetargethost.", + "first_action": "Installthelibnsl.so.1libraryonthetargethostandthen", + "full_action": "Installthelibnsl.so.1libraryonthetargethostandthen\nreruntheVxUpdateoperation." + }, + "7300": { + "code": 7300, + "desc": "Uninstallofthetargetpackagewasunsuccessful.", + "first_action": "Verifythatyouhaveusedthecorrecttargetpackagefor", + "full_action": "Verifythatyouhaveusedthecorrecttargetpackagefor\nthisuninstall.Usetheuninstallpackagethatcorrespondstothesuccessfulinstall\npackageyouused." + }, + "7301": { + "code": 7301, + "desc": "TheWindowshostdoesnothavetherequiredVisualC++run-time librariesinstalled.", + "first_action": "InstallVisualC++run-timelibraries14.36.32532orlater", + "full_action": "InstallVisualC++run-timelibraries14.36.32532orlater\nontheWindowscomputerandretrytheoperation.FormoreinformationonVisual\nC++run-timelibraries,searchMicrosoft'swebsitefor Redistributing Visual C++\nFiles." + }, + "7302": { + "code": 7302, + "desc": "Atransferrequestisalreadyinprogressforapackagefile.", + "first_action": "Waitfortheexistingpackagetransfertocompleteand", + "full_action": "Waitfortheexistingpackagetransfertocompleteand\nthenretrythenewerpackagetransfer." + }, + "7303": { + "code": 7303, + "desc": "Failedtomovethespecifiedfile.", + "first_action": "Reviewtherelatedlogmessagestoidentifythesource", + "full_action": "Reviewtherelatedlogmessagestoidentifythesource\nandthedestinationfilepaths.Confirmthatpermissionsarecorrectforthose\ndirectories.ConfirmauserwithappropriateprivilegesattemptstheVxUpdate\noperation." + }, + "7304": { + "code": 7304, + "desc": "Uploadedfilenamedoesnotmatchthepackagenameindatabase. 907NetBackupstatuscodes NetBackup status codes", + "first_action": "Confirmthepackage(.sjafile)isnotcorruptedandcame", + "full_action": "Confirmthepackage(.sjafile)isnotcorruptedandcame\nfromalegitimatesource." + }, + "7305": { + "code": 7305, + "desc": "Thetransferwasstartedbutbecameinactiveorwasabandonedbefore completion.", + "first_action": "Knownissuesthatcauseofthiserrorinclude:connectivity", + "full_action": "Knownissuesthatcauseofthiserrorinclude:connectivity\nissuesbetweenthesourcehostandtheprimaryserver,failureofnetworkservices\nonthesourcehost,andfailureofNetBackupservicesontheprimaryserver.Confirm\nthatconnectivityishealthybetweenthesourcehostandtheprimaryserver.Retry\nthetransfer." + }, + "7306": { + "code": 7306, + "desc": "Packagefilehasfailedtoupload.", + "first_action": "Knownissuesthatcausethiserrorinclude:connectivity", + "full_action": "Knownissuesthatcausethiserrorinclude:connectivity\nissuesbetweenthesourcehostandtheprimaryserver,failureofnetworkservices\nonthesourcehost,andfailureofNetBackupservicesontheprimaryserver.Confirm\nthatconnectivityishealthybetweenthesourcehostandtheprimaryserver.Retry\nthetransfer." + }, + "7307": { + "code": 7307, + "desc": "Cannotdeletepackagewhilepackageaddoperationisrunning.", + "first_action": "Waituntilthepackageaddattemptiscompleteandretry", + "full_action": "Waituntilthepackageaddattemptiscompleteandretry\nthedeleteoperation." + }, + "7400": { + "code": 7400, + "desc": "Storageserverwiththesamenameandtypealreadyexists.", + "first_action": "Useadifferentstorageservername.ContactCohesity", + "full_action": "Useadifferentstorageservername.ContactCohesity\nTechnicalSupportforadditionaltroubleshooting." + }, + "7401": { + "code": 7401, + "desc": "Failedtocreatestorageserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7402": { + "code": 7402, + "desc": "Failedtogetstorageserverproperties.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7403": { + "code": 7403, + "desc": "Failedtoupdatestorageserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7404": { + "code": 7404, + "desc": "Failedtodeletestorageserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7405": { + "code": 7405, + "desc": "Failedtoremovethestorageserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7406": { + "code": 7406, + "desc": "Requesteddatahasthefollowinginvalidormissingfields.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7407": { + "code": 7407, + "desc": "Diskpoolwiththesamenamealreadyexists.", + "first_action": "Useadifferentdiskpoolname.Ifissuestillpersistscontact", + "full_action": "Useadifferentdiskpoolname.Ifissuestillpersistscontact\nCohesityTechnicalSupport." + }, + "7408": { + "code": 7408, + "desc": "Failedtogetdiskpool.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7409": { + "code": 7409, + "desc": "Failedtoupdatediskpool.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7410": { + "code": 7410, + "desc": "Failedtodeletediskpool.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7411": { + "code": 7411, + "desc": "Storageunitwiththesamenamealreadyexists.", + "first_action": "Tryadifferentstorageunitname.Iftheissueisstillpersists,", + "full_action": "Tryadifferentstorageunitname.Iftheissueisstillpersists,\ncontactCohesityTechnicalSupport." + }, + "7412": { + "code": 7412, + "desc": "Failedtocreatestorageunit.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7413": { + "code": 7413, + "desc": "Failedtogetstorageunit.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7414": { + "code": 7414, + "desc": "Failedtoupdatestorageunit. 912NetBackupstatuscodes NetBackup status codes", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7415": { + "code": 7415, + "desc": "Failedtodeletestorageunit.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7416": { + "code": 7416, + "desc": "Servicemethodunimplemented.", + "first_action": "ChecktheAPIdocumentationforthesupportedmethod.", + "full_action": "ChecktheAPIdocumentationforthesupportedmethod.\nIftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7417": { + "code": 7417, + "desc": "StorageAPIManagementfeatureisdisabled.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7418": { + "code": 7418, + "desc": "Accessdeniedontargetstorageserver. 913NetBackupstatuscodes NetBackup status codes", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7419": { + "code": 7419, + "desc": "Failedtoaddreplicationtargettothestorageserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7420": { + "code": 7420, + "desc": "Replicationrelationshipalreadyexists.", + "first_action": "Checktheinputthatisspecifiedforerrors.Iftheissue", + "full_action": "Checktheinputthatisspecifiedforerrors.Iftheissue\npersists,contactCohesityTechnicalSupportforadditionaltroubleshooting." + }, + "7421": { + "code": 7421, + "desc": "Failedtogetstorageserverconfigurationproperties.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7422": { + "code": 7422, + "desc": "Failedtocreatediskpool.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7423": { + "code": 7423, + "desc": "Failedtocreatediskvolume.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7424": { + "code": 7424, + "desc": "Failedtogetdiskvolume.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7425": { + "code": 7425, + "desc": "Failedtogetreplicationtargets.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Iftheissuepersists,contactCohesityTechnicalSupportforadditional\ntroubleshooting." + }, + "7426": { + "code": 7426, + "desc": "Failedtogetthereplicationrelationshipdetails.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "7427": { + "code": 7427, + "desc": "Failedtocreateuniversalshare.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7428": { + "code": 7428, + "desc": "Failedtoupdateuniversalshare.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7429": { + "code": 7429, + "desc": "Failedtofetchtheuniversalsharedetails. 916NetBackupstatuscodes NetBackup status codes", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7430": { + "code": 7430, + "desc": "Failedtodeleteuniversalshare.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7431": { + "code": 7431, + "desc": "Failedtofetchtheuniversalsharelist.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7432": { + "code": 7432, + "desc": "Failedtoaddreplicationtargetondiskvolume.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "7433": { + "code": 7433, + "desc": "Failedtodeletereplicationtargetondiskvolume.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "7434": { + "code": 7434, + "desc": "Failedtogetreplicationtargetdetailsofdiskvolume.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "7435": { + "code": 7435, + "desc": "Failedtoupdatediskvolumedetails.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "7436": { + "code": 7436, + "desc": "Failedtolistcloudbuckets.", + "first_action": "Selectadifferentoptionandretrytheoperation.Ifthe", + "full_action": "Selectadifferentoptionandretrytheoperation.Ifthe\nissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7437": { + "code": 7437, + "desc": "Failedtocreateacloudbucket.", + "first_action": "Selectadifferentoptionandretrytheoperation.Ifthe", + "full_action": "Selectadifferentoptionandretrytheoperation.Ifthe\nissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7450": { + "code": 7450, + "desc": "The databaseNamefieldmustbespecified.", + "first_action": "Ifthe databaseNamefieldisspecified,verifythatitisnot", + "full_action": "Ifthe databaseNamefieldisspecified,verifythatitisnot\nanemptystring.Specifyadatabasenameinthe databaseNamefield." + }, + "7451": { + "code": 7451, + "desc": "The instanceNamefieldmustbespecified.", + "first_action": "Ifthe instanceName fieldisspecified,verifythatitisnot", + "full_action": "Ifthe instanceName fieldisspecified,verifythatitisnot\nanemptystring.Specifyaninstancenameinthe instanceNamefield." + }, + "7452": { + "code": 7452, + "desc": "The consistencyCheckfieldmustbespecified.", + "first_action": "IftheconsistencyCheckfieldisspecified,verifythatitis", + "full_action": "IftheconsistencyCheckfieldisspecified,verifythatitis\nnotanemptystring.Specifyaninstancenameinthe consistencyCheckfield." + }, + "7453": { + "code": 7453, + "desc": "The consistencyCheckfieldmustbeoneofthesevalues: NONE,FULLINCLUDINGINDICES, FULLEXCLUDINGINDICES, CHECKCATALOG,or PHYSICALCHECKONLY.", + "first_action": "Ifthe consistencyCheckfieldisprovided,verifythatitis", + "full_action": "Ifthe consistencyCheckfieldisprovided,verifythatitis\navalidvalue.ValidconsistencyCheckvaluesare:NONE,FULLINCLUDINGINDICES,\nFULLEXCLUDINGINDICES, CHECKCATALOG,or PHYSICALCHECKONLY.Specifyavalid\nvalueinthe consistencyCheckfield." + }, + "7454": { + "code": 7454, + "desc": "The maxTransferSizefieldmustbespecified.", + "first_action": "Ifthe maxTransferSizefieldisprovided,verifythatitis", + "full_action": "Ifthe maxTransferSizefieldisprovided,verifythatitis\nnotanemptystring.Validtransfersizesare:64K,128K,256K,1M,2M,or4M.\nSpecifyavalidtransfersizeinthe maxTransferSizefield." + }, + "7455": { + "code": 7455, + "desc": "The maxTransferSizefieldmustbeoneofthesevalues:64K,128K, 256K,1M,2M,or4M.", + "first_action": "Ifthe maxTransferSizefieldisprovided,verifythatitis", + "full_action": "Ifthe maxTransferSizefieldisprovided,verifythatitis\navalidvalue.Validtransfersizesare:64K,128K,256K,1M,2M,or4M.Specifya\nvalidtransfersizeinthe maxTransferSizefield." + }, + "7456": { + "code": 7456, + "desc": "The numBuffsfieldmustbebetween1to32.", + "first_action": "Ifthe numBuffsfieldisprovided,verifythatitisnotan", + "full_action": "Ifthe numBuffsfieldisprovided,verifythatitisnotan\nemptystring.Specifyavalidnumberofbuffersinthe numBuffsfield.Validvalues\nareintherangeof1to32." + }, + "7457": { + "code": 7457, + "desc": "The recoveredStatefieldmustbespecified.", + "first_action": "IftherecoveredStatefieldisprovided,verifythatitisnot", + "full_action": "IftherecoveredStatefieldisprovided,verifythatitisnot\nanemptystring.SpecifyavalidrecoveredstateintherecoveredStatefield.Valid\nrecoveredstatesare: Recovered, NotRecovered,or Standby." + }, + "7458": { + "code": 7458, + "desc": "The recoveredStatefieldmustbeoneofthesevalues: Recovered, NotRecovered,or Standby.", + "first_action": "IftherecoveredStatefieldisprovided,verifythatitisnot", + "full_action": "IftherecoveredStatefieldisprovided,verifythatitisnot\nanemptystring.SpecifyavalidrecoveredstateintherecoveredStatefield.Valid\nrecoveredstatesare: Recovered, NotRecovered,or Standby." + }, + "7459": { + "code": 7459, + "desc": "The traceLevelfieldmustbespecified.", + "first_action": "Ifthe traceLevelfieldisprovided,verifythatitisnotan", + "full_action": "Ifthe traceLevelfieldisprovided,verifythatitisnotan\nemptystring.Specifyavalidtracelevelinthe traceLevelfield.Validtracelevels\nare: Minimum, Medium,or Maximum." + }, + "7460": { + "code": 7460, + "desc": "The traceLevelfieldmustbeoneofthesevalues: Minimum, Medium, or Maximum.", + "first_action": "Ifthe traceLevelfieldisprovided,verifythatitisavalid", + "full_action": "Ifthe traceLevelfieldisprovided,verifythatitisavalid\nvalue.Validtracelevelsare: Minimum, Medium,or Maximum.Specifyavalidtrace\nlevelinthe traceLevelfield." + }, + "7461": { + "code": 7461, + "desc": "Exactlyoneoptionin trxLogRecoveryOptionsmustbespecified.", + "first_action": "Verifythatonlyoneoftheoptionsisprovided.Specify", + "full_action": "Verifythatonlyoneoftheoptionsisprovided.Specify\nonlyoneofthetransactionlogrecoveryoptions.Thefollowingisanexamplesubset\nofrecoveryoptions: toPointInTime, toTrxLogMark, toTrxLogMarkButAfter,\nbeforeTrxLogMark,and beforeTrxLogMarkButAfter." + }, + "7462": { + "code": 7462, + "desc": "The toPointInTimefieldmustbespecified.", + "first_action": "IftheinPointInTimefieldisspecified,verifythatitisnot", + "full_action": "IftheinPointInTimefieldisspecified,verifythatitisnot\nanemptystring.Specifyatimeinthe toPointInTimefield." + }, + "7463": { + "code": 7463, + "desc": "The toTrxLogMarkfieldmustbespecified.", + "first_action": "Ifthe toTrxLogMarkfieldisspecified,verifythatitisnot", + "full_action": "Ifthe toTrxLogMarkfieldisspecified,verifythatitisnot\nanemptystring.Specifyalogmarkinthe toTrxLogMarkfield." + }, + "7464": { + "code": 7464, + "desc": "The toTrxLogMarkButAfterfieldmustbespecified.", + "first_action": "IfthetoTrxLogMarkButAfterfieldisspecified,verifythat", + "full_action": "IfthetoTrxLogMarkButAfterfieldisspecified,verifythat\nitisnotanemptystring.SpecifyatimeandalogmarkinthetoTrxLogMarkButAfter\nfield." + }, + "7465": { + "code": 7465, + "desc": "The beforeTrxLogMarkfieldmustbespecified. 923NetBackupstatuscodes NetBackup status codes", + "first_action": "IfthebeforeTrxLogMarkfieldisspecified,verifythatitis", + "full_action": "IfthebeforeTrxLogMarkfieldisspecified,verifythatitis\nnotanemptystring.Specifyalogmarkinthe beforeTrxLogMarkfield." + }, + "7466": { + "code": 7466, + "desc": "The beforeTrxLogMarkButAfterfieldmustbespecified.", + "first_action": "IfthebeforeTrxLogMarkButAfterfieldisspecified,verify", + "full_action": "IfthebeforeTrxLogMarkButAfterfieldisspecified,verify\nthatitisnotanemptystring.Specifyatimeandalogmarkinthe\nbeforeTrxLogMarkButAfterfield." + }, + "7467": { + "code": 7467, + "desc": "The standbyPathfieldmustbespecified.", + "first_action": "Verifythatthe standbyPathfieldhasbeenincludedand", + "full_action": "Verifythatthe standbyPathfieldhasbeenincludedand\nthatitisnotanemptystring.SpecifyafullyqualifiedpathinthestandbyPathfield." + }, + "7468": { + "code": 7468, + "desc": "The standbyPathfieldmustbeavalidfile.", + "first_action": "Verifythatthe standbyPathfieldhasbeenprovidedand", + "full_action": "Verifythatthe standbyPathfieldhasbeenprovidedand\nthatitisnotanemptystring.SpecifyafullyqualifiedpathinthestandbyPathfield." + }, + "7469": { + "code": 7469, + "desc": "The trxLogRecoveryOptionscan'tbespecified.", + "first_action": "Ifthe trxLogRecoveryOptionsoptionisprovided,verify", + "full_action": "Ifthe trxLogRecoveryOptionsoptionisprovided,verify\nthatthereisatransactionlogbackupIDassociatedwithit." + }, + "7472": { + "code": 7472, + "desc": "Couldnotstartdatabaserecovery.", + "first_action": "TryrestartingservicesfortheEMMserver.", + "full_action": "Trythefollowingasappropriate:\n■ TryrestartingservicesfortheEMMserver.\n■ ReviewtherecoveryoptionsthatwereprovidedforMicrosoftSQLServerand\ncorrectanyissues." + }, + "7473": { + "code": 7473, + "desc": "Failedtoauthenticateinstancecredentialsonthetargetserver.", + "first_action": "Verifythecredentialsthatwereusedonthetargetserver.", + "full_action": "Verifythecredentialsthatwereusedonthetargetserver.\nCorrectanyissuesandretrytherecovery." + }, + "7476": { + "code": 7476, + "desc": "Failedtogetactivediskpoolsdetails. 925NetBackupstatuscodes NetBackup status codes", + "first_action": "Reviewthe NetBackup Troubleshooting Guideforadditionalinformationabout", + "full_action": "Performthefollowingasappropriate:\n■ Reviewthe NetBackup Troubleshooting Guideforadditionalinformationabout\ntheerror.\n■ Increasethelogginglevelandretrytheoperation.\n■ CollectthewebservicelogsfromthetimeoftheerrorandcontactCohesity\nTechnicalSupport.Thewebservicelogsarelocatedineither\n/usr/openv/netbackup/logs/nbwebserviceor\ninstall_path\\Veritas\\NetBackup\\logs\\nbwebservice." + }, + "7477": { + "code": 7477, + "desc": "Failedtogetactiveandencrypteddiskpoolsdetails.", + "first_action": "Reviewthe NetBackup Troubleshooting Guideforadditionalinformationabout", + "full_action": "Performthefollowingasappropriate:\n■ Reviewthe NetBackup Troubleshooting Guideforadditionalinformationabout\ntheerror.\n■ Increasethelogginglevelandretrytheoperation.\n■ CollectthewebservicelogsfromthetimeoftheerrorandcontactCohesity\nTechnicalSupport.Thewebservicelogsarelocatedineither\n/usr/openv/netbackup/logs/nbwebserviceor\ninstall_path\\Veritas\\NetBackup\\logs\\nbwebservice." + }, + "7600": { + "code": 7600, + "desc": "Anunknowninternalerroroccurred.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7601": { + "code": 7601, + "desc": "FailedtoregisterservicewithPBX.", + "first_action": "Verifythatthe pbx_exchangeserviceisrunning.Ifnot,starttheservice.", + "full_action": "Dothefollowing:\n■ Verifythatthe pbx_exchangeserviceisrunning.Ifnot,starttheservice.\n■ Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7603": { + "code": 7603, + "desc": "FailedtoinitializePBX.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7604": { + "code": 7604, + "desc": "FailedtoregisterPBXacceptorwiththereactor.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7607": { + "code": 7607, + "desc": "Failedtosetsockettonon-blockingmode.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7609": { + "code": 7609, + "desc": "Failedtoperformareactoreventhandleroperation.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7610": { + "code": 7610, + "desc": "Failedtoparsethespecifiedobject.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7611": { + "code": 7611, + "desc": "Aconnectionprotocolerroroccurred.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7612": { + "code": 7612, + "desc": "Anunexpectedprotocoleventoccurred.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7613": { + "code": 7613, + "desc": "Alookupfailedforhost. 928NetBackupstatuscodes NetBackup status codes", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7614": { + "code": 7614, + "desc": "Novalidsource-targetbindingsexistforhost.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7617": { + "code": 7617, + "desc": "AJSONconversionerroroccurred.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7618": { + "code": 7618, + "desc": "FailedtofindJSONkey.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7619": { + "code": 7619, + "desc": "Thespecifiedstatemachineisstillactive.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7622": { + "code": 7622, + "desc": "InputI/Oisrequired.", + "first_action": "Undernormalcircumstancesthismessagemayappear", + "full_action": "Undernormalcircumstancesthismessagemayappear\ninthelogsofthe vnetdproxy.Nouseractionisrequired.Ifaproblempersists,\ncontactCohesityTechnicalSupport." + }, + "7623": { + "code": 7623, + "desc": "OutputI/Oisrequired.", + "first_action": "Undernormalcircumstancesthismessagemayappear", + "full_action": "Undernormalcircumstancesthismessagemayappear\ninthelogsoftheNetBackupprocess.Nouseractionisrequired.Ifaproblem\npersists,contactCohesityTechnicalSupport." + }, + "7624": { + "code": 7624, + "desc": "ASSLsocketacceptfailed.", + "first_action": "Amissing,expired,orrevokedhostcertificateonthelocalortheremotehost.", + "full_action": "Examinethedetailsoftheerrormessagetodetermine\nwhytheSSLhandshakefailed.Possiblecausesofthiserrormaybeasfollows:\n■ Amissing,expired,orrevokedhostcertificateonthelocalortheremotehost.\nIncaseoftheNetBackupCA,verifythatthehostshaveavalidhostID-based\ncertificate.IncaseofanexternalCA,verifythattheexternalcertificateand\nkeystorepathsarecorrectlysetintheexternalcertificateconfigurationfile.If\nthehostisconfiguredtouseanencryptedkeystore,ensurethatthecorrect\npassphraseforthecertificate'sprivatekeyisspecifiedforthe\nECA_KEY_PASSPHRASEFILEconfigurationoption.\n■ Excessiveclockskewoneitherthelocalortheremotehost.Seetheinformation\naboutclockskewintheNetBackupSecurityandEncryptionGuide.\n■ IfyouusetheNetBackupSECURE_PROXY_CIPHER_LISTconfigurationoptionon\neitherthelocalortheremotehost,thecipherstringentriesmaybeinvalid.Verify\nthatthecipherstringsarecompatiblebetweenthehosts.\nIftheproblempersists,contactCohesityTechnicalSupport." + }, + "7625": { + "code": 7625, + "desc": "ASSLsocketconnectfailed.", + "first_action": "Amissing,expired,orrevokedhostcertificateonthelocalortheremotehost.", + "full_action": "Examinethedetailsoftheerrormessagetodetermine\nwhytheSSLhandshakefailed.Possiblecausesofthiserrormaybeasfollows:\n■ Amissing,expired,orrevokedhostcertificateonthelocalortheremotehost.\nIncaseoftheNetBackupCA,verifythatthehostshaveavalidhostID-based\ncertificate.IncaseofanexternalCA,verifythattheexternalcertificateand\nkeystorepathsarecorrectlysetintheexternalcertificateconfigurationfile.If\nthehostisconfiguredtouseanencryptedkeystore,ensurethatthecorrect\npassphraseforthecertificate'sprivatekeyisspecifiedforthe\nECA_KEY_PASSPHRASEFILEconfigurationoption.\n■ Excessiveclockskewoneitherthelocalortheremotehost.Seetheinformation\naboutclockskewintheNetBackupSecurityandEncryptionGuide.\n■ IfyouusetheNetBackupSECURE_PROXY_CIPHER_LISTconfigurationoptionon\neitherthelocalortheremotehost,thecipherstringentriesmaybeinvalid.Verify\nthatthecipherstringsarecompatiblebetweenthehosts.\nIftheproblempersists,contactCohesityTechnicalSupport." + }, + "7627": { + "code": 7627, + "desc": "SSLinitializationfailed.", + "first_action": "Amissing,expired,orrevokedhostcertificate.IncaseoftheNetBackupCA,", + "full_action": "Examinethedetailsoftheerrormessagetodetermine\nwhytheSSLhandshakefailed.Possiblecausesofthiserrormaybeasfollows:\n■ Amissing,expired,orrevokedhostcertificate.IncaseoftheNetBackupCA,\nverifythatthehostshaveavalidhostID-basedcertificate.Incaseofanexternal\nCA,verifythattheexternalcertificateandkeystorepathsarecorrectlysetinthe\nexternalcertificateconfigurationfile.Ifthehostisconfiguredtouseanencrypted\nkeystore,ensurethatthecorrectpassphraseforthecertificate’sprivatekeyis\nspecifiedforthe ECA_KEY_PASSPHRASEFILEconfigurationoption.\n■ Excessiveclockskewonthehost.Seetheinformationaboutclockskewinthe\nNetBackupSecurityandEncryptionGuide.\n■ IfyouusetheNetBackupSECURE_PROXY_CIPHER_LISTconfigurationoption,the\ncipherstringentriesmaybeinvalid.Verifythatthecipherstringsarepermitted\nOpenSSLstrings.\n■ ForVMware:\n■ Whenthe VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLEDoptionis\nenabled,youmustverifytheplacementofthecertificatesandCRLs.Verify\nwhethertheVMwarevirtualizationserver’s(vCenter,ESX,ESXi)certificates\nandCRLsareaddedtotherespectiveECAconfiguredtruststoreandthe\nCRLpath.\n■ EnsurethatthecertificatesandtheCRLfilesareinthecorrectformatand\nthetruststorefileandtheCRLfilesarenotcorrupted.\n■ OnlyPEMcertificateformatforfile-basedtruststore&Windowstruststore\naresupportedforvirtualizationservers.P7borDERformatfilebasedtrust\nstoreisnotsupported.Whenthisfeatureisenabled,thecertificateECA\nstoreshouldeitherbeWindowscertificatestoreorfilebasedPEMformat\nstore.\nIftheproblempersists,contactCohesityTechnicalSupport." + }, + "7628": { + "code": 7628, + "desc": "VxSSinitializationfailed. 932NetBackupstatuscodes NetBackup status codes", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7631": { + "code": 7631, + "desc": "Certificatepathlookupfailed.", + "first_action": "IncaseoftheNetBackupCA,verifythatthehostshave", + "full_action": "IncaseoftheNetBackupCA,verifythatthehostshave\navalidhostID-basedcertificate.IncaseofanexternalCA,verifythatthehosts\nhaveavalidexternalCA-signedcertificate." + }, + "7632": { + "code": 7632, + "desc": "Aprotocolsanityverificationfailed.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7633": { + "code": 7633, + "desc": "Thestatemachinewasterminatedbeforecompletion.", + "first_action": "Undernormalcircumstancesthismessagemaybeseen", + "full_action": "Undernormalcircumstancesthismessagemaybeseen\ninthelogsofthe vnetdproxy.Nouseractionisrequired.Iftheproblempersists,\ncontactCohesityTechnicalSupport." + }, + "7634": { + "code": 7634, + "desc": "FailedtosetupaUNIXDomainSocketlistenerforuser. 933NetBackupstatuscodes NetBackup status codes", + "first_action": "Examinethestatusmessageforadditionaldetails.Itmay", + "full_action": "Examinethestatusmessageforadditionaldetails.Itmay\nbethattheprocessdoesnothavethepermissionstocreatetherequiredfilesor\nthediskvolumemaybefull.Examinethestateandthecontentsof(Linux)or\n(Windows)." + }, + "7635": { + "code": 7635, + "desc": "Failedtocreatealocalacceptor.", + "first_action": "Examinethestatusmessageforadditionaldetails.There", + "full_action": "Examinethestatusmessageforadditionaldetails.There\nmaybealistenportconflict,orapermissionorfreespaceproblemwiththeproxy.d\ndirectoryoritscontents.Thedirectoryislocatedinor." + }, + "7636": { + "code": 7636, + "desc": "Failedtoimportsocketfromremoteprocess.", + "first_action": "Thisfailureislikelyatransientproblem,perhapsbecause", + "full_action": "Thisfailureislikelyatransientproblem,perhapsbecause\nfiledescriptorsareunavailabletemporarily.Therefore,retrytheoperation.Forother\nrootcauses,reviewthe nbpxyhelperlogsorcontactCohesityTechnicalSupport." + }, + "7637": { + "code": 7637, + "desc": "Failedtoexportsockettoremoteprocess.", + "first_action": "Thisfailureislikelyatransientproblem,perhapsbecause", + "full_action": "Thisfailureislikelyatransientproblem,perhapsbecause\nfiledescriptorsareunavailabletemporarily.Therefore,retrytheoperation.Forother\nrootcauses,reviewthe nbpxyhelperlogsorcontactCohesityTechnicalSupport." + }, + "7638": { + "code": 7638, + "desc": "Failedtocreateasocketpair.", + "first_action": "Thisfailureislikelyatransientproblem,perhapsbecause", + "full_action": "Thisfailureislikelyatransientproblem,perhapsbecause\nfiledescriptorsorTCPportsareunavailabletemporarily.Therefore,retrythe\noperation.Forotherrootcauses,reviewthenbpxyhelperlogsorcontactCohesity\nTechnicalSupport." + }, + "7639": { + "code": 7639, + "desc": "Failedtocreateapeernamemapping.", + "first_action": "Examinethestatusmessageforadditionaldetails.Itmay", + "full_action": "Examinethestatusmessageforadditionaldetails.Itmay\nbethattheprocessdoesnothavethepermissionstocreatetherequiredfilesor\nthediskvolumemaybefull.Examinethestateandthecontentsof(Linux)or\n(Windows)." + }, + "7640": { + "code": 7640, + "desc": "Thepeerclosedtheconnection.", + "first_action": "Undernormalcircumstancesthismessagemaybeseen", + "full_action": "Undernormalcircumstancesthismessagemaybeseen\ninthe vnetdproxylogs.Nouseractionisrequired.Ifaproblempersists,contact\nCohesityTechnicalSupport.\nFormoreinformation,reviewthistechnicalarticle:\nhttps://www.veritas.com/support/en_US/article.100039945" + }, + "7641": { + "code": 7641, + "desc": "FailedtofindacommonCARootforsecurehandshake.", + "first_action": "Recommended Action:Missing,expired,orrevokedhostcertificateonthe", + "full_action": "ExaminetheerrormessageforthedetailsofwhichCA\nRootseachNetBackupprocessadvertised.Thefollowingarepossiblecausesof\nthiserror:\n■ Recommended Action:Missing,expired,orrevokedhostcertificateonthe\nlocalortheremotehost.IncaseoftheNetBackupCA,verifythatthehostshave\navalidhostID-basedcertificate.IncaseofanexternalCA,verifythattheexternal\ncertificateandkeystorepathsarecorrectlysetintheexternalcertificate\nconfigurationfile.Ifthehostisconfiguredtouseanencryptedkeystore,ensure\nthatthecorrectpassphraseforthecertificate'sprivatekeyisspecifiedforthe\nECA_KEY_PASSPHRASEFILEconfigurationoption.\n■ Recommended Action:ThehostsarenotmembersofthesameNetBackup\ndomain.IncaseoftheNetBackupCA,ensurethatbothhostshavehostID-based\ncertificatesissuedbytherequiredmasterserver.IncaseofanexternalCA,\nensurethatbothhostshavetheexternalcertificatesthatareenrolledwiththe\nrequiredmasterserver." + }, + "7642": { + "code": 7642, + "desc": "FailedtoverifyJavaGUIsessiontoken.", + "first_action": "1. Verifytheauthorizationoftheuserwholaunchedthe NetBackup", + "full_action": "Dothefollowing:\n1. Verifytheauthorizationoftheuserwholaunchedthe NetBackup\nAdministration Console.\nSee“AboutauthorizingNetBackupusers”intheNetBackupAdministrator's\nGuide,VolumeI.\n2. Closethe NetBackup Administration Console.\n3. Launchanewinstanceofthe NetBackup Administration Consoleandopen\nthe Activity Monitor.\nIftheproblempersists,contactCohesityTechnicalSupport." + }, + "7643": { + "code": 7643, + "desc": "Connectioncannotbeestablishedbecausethehostvalidationcannot beperformed.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7645": { + "code": 7645, + "desc": "Couldnotgetnamefromcertificateinformation.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7647": { + "code": 7647, + "desc": "Proxypeerdoesnotconformtoproxyprotocol.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "7648": { + "code": 7648, + "desc": "Connectioncannotbeestablishedbecausethehostvalidationfailed.", + "first_action": "EnsurethattheNetBackupmasterservernameandthe", + "full_action": "EnsurethattheNetBackupmasterservernameandthe\nhostnameareconfiguredcorrectly." + }, + "7649": { + "code": 7649, + "desc": "Dataretrievedfromthecacheisnotinavalidformat.", + "first_action": "Deletethepeerhost'scacheentryandretrytheoperation.", + "full_action": "Deletethepeerhost'scacheentryandretrytheoperation.\nUse bpclntcmd -clear_host_cache.Iftheproblemcontinues,contactCohesity\nTechnicalSupport." + }, + "7650": { + "code": 7650, + "desc": "Datathatisretrievedfromtheserverisnotinavalidformat.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7651": { + "code": 7651, + "desc": "Couldnotprocessauditreason.", + "first_action": "Encodethe X-NetBackup-Audit-ReasonHTTPheader", + "full_action": "Encodethe X-NetBackup-Audit-ReasonHTTPheader\nusingtheappropriateUTF-8stringstorepresentthenon-ASCIIcharacters,then\nresubmittheHTTPwebservicerequest." + }, + "7652": { + "code": 7652, + "desc": "Securecommunicationproxyisnotavailableforuse.", + "first_action": "number 0", + "full_action": "Determineifthevnetdprocessanditsproxiesarerunning.\nOnWindows,youcanusethe Task Manager Processestab(youmustshowthe\nCommand Linecolumn).OnUNIXandLinux,youcanusetheNetBackup bpps\ncommand,asfollows:\n$ bpps\n…output shortened…\nroot 13577 1 0 Aug27 ? 00:00:04 /usr/openv/netbackup/bin/vnetd -standalone\nroot 13606 1 0 Aug27 ? 00:01:55 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy\n-number 0\nroot 13608 1 0 Aug27 ? 00:00:06 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy\n-number 0\nDependingonwhich vnetdprocessorproxyisrunning,trythefollowing:\n■ Ifthe vnetdprocess(-standalone)isnotrunning,startit.\n■ Ifthe vnetdprocessisrunning,examinethe vnetddebuglogtoconfirmthatit\ntriestostarttheproxyprocesses.\n■ Ifthe vnetdprocessdoestrytostarttheproxyprocesses,examinethe\nnbpxyhelperdebuglogtodeterminewhytheproxyprocessdoesnotlistenfor\nconnections.\nIftheproblempersists,contactCohesityTechnicalSupport." + }, + "7653": { + "code": 7653, + "desc": "ThePeerCertificateisrevoked Note:Thiserrormayalsobethrownwhileloggingontothe NetBackup Administration Consolewithadifferenterrormessageandyouwillnotbeable tologin.", + "first_action": "Ifthecertificatewasrevokedinerror,reissueacertificateforthehost.", + "full_action": "Dothefollowing,asappropriate:\n■ Ifthecertificatewasrevokedinerror,reissueacertificateforthehost.\n■ Ifthecertificatewasrevokedasintended,anattemptedsecuritybreachmay\nhaveoccurred.\n■ Contactyoursecurityadministrator." + }, + "7654": { + "code": 7654, + "desc": "TheCertificateRevocationListisinvalid Note:Thiserrormayalsobethrownwhileloggingontothe NetBackup Administration Consolewithadifferenterrormessageandyouwillnotbeable tologin.", + "first_action": "OnthehostthathastheinvalidCRL,runthefollowing", + "full_action": "OnthehostthathastheinvalidCRL,runthefollowing\ncommandasanadministratortogetafreshCRL:\nUNIX:\n/usr/openv/netbackup/bin/nbcertcmd -getCRL\nWindows:\ninstall_path\\Veritas\\NetBackup\\bin\\nbcertcmd -getCRL" + }, + "7655": { + "code": 7655, + "desc": "CertificateRevocationListissignedincorrectly Note:Thiserrormayalsobethrownwhileloggingontothe NetBackup Administration Consolewithadifferenterrormessageandyouwillnotbeable tologin.", + "first_action": "TheCRLmayhavebeenreplaced.Onthehostthathas", + "full_action": "TheCRLmayhavebeenreplaced.Onthehostthathas\ntheincorrectlysignedCRL,runthefollowingcommandasanadministratortoget\nafreshCRL:\nUNIX:\n/usr/openv/netbackup/bin/nbcertcmd -getCRL\nWindows:\ninstall_path\\Veritas\\NetBackup\\bin\\nbcertcmd -getCRL" + }, + "7656": { + "code": 7656, + "desc": "CertificateRevocationListisoutofdate Note:Thiserrormayalsobethrownwhileloggingontothe NetBackup Administration Consolewithadifferenterrormessageandyouwillnotbeable tologin.", + "first_action": "OnthehostthathastheinvalidCRL,runthefollowing", + "full_action": "OnthehostthathastheinvalidCRL,runthefollowing\ncommandasanadministratortogetafreshCRL:\nUNIX:\n/usr/openv/netbackup/bin/nbcertcmd -getCRL\nWindows:\ninstall_path\\Veritas\\NetBackup\\bin\\nbcertcmd -getCRL" + }, + "7657": { + "code": 7657, + "desc": "Cannotidentifyservicetypeofacceptor", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7658": { + "code": 7658, + "desc": "Connectioncannotbeestablishedbecausethehostvalidationcannot beperformedonthetargethost.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7659": { + "code": 7659, + "desc": "Connectioncannotbeestablishedbecausethehostvalidationfailedon thetargethost.", + "first_action": "EnsurethattheNetBackupmasterservernameandotherhostnamesare", + "full_action": "Dothefollowing,asappropriate:\n■ EnsurethattheNetBackupmasterservernameandotherhostnamesare\ncorrectlyconfiguredontheremotehost.\n■ Ensurethatthependingmappingrequestsforthishostareapproved,or,inthe\nNetBackup Administration Console,selectthe Security Management >\nGlobal Security Settings > Secure Communication > Automatically map\nNetBackup host ID to host namesoption.\n■ IfyouhaverecentlyinstalledorupgradedNetBackup,ensurethatthesecurity\ncertificatesarecorrectlydeployedonallhosts." + }, + "7660": { + "code": 7660, + "desc": "Thepeerproxycannotfindusablecertificatesforthecertificateprotocol", + "first_action": "Verifythatcertificateshavebeensuccessfullydeployed", + "full_action": "Verifythatcertificateshavebeensuccessfullydeployed\nontheproxypeerhost.Iftheproblemoccursaftercertificateshavebeendeployed\nsuccessfully,savealltheerrorloginformationandcontactCohesityTechnical\nSupportforassistance." + }, + "7662": { + "code": 7662, + "desc": "Theexternalcertificatecannotbeautomaticallyenrolled.Thepeerhost’s externalcertificatemustbealreadyenrolled.", + "first_action": "1. Checktheenrollmentstatusoncommunicatinghostsusingthe nbcertcmd", + "full_action": "Dothefollowing:\n1. Checktheenrollmentstatusoncommunicatinghostsusingthe nbcertcmd\n-listEnrollmentStatuscommand.Ifbothhostsarenotenrolled,manually\nenrolloneofthehosts,preferablytheNetBackupserver,usingthenbcertcmd\n-enrollCertificatecommand.\n2. Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7663": { + "code": 7663, + "desc": "ThematchingmasterservernameisnotavailableintheNetBackup configurationfile,whichisrequiredfortheautomaticenrollmentoftheexternal certificate.", + "first_action": "1. EnsurethatthemasterservernameisaddedasaserverentryintheNetBackup", + "full_action": "Dothefollowing:\n1. EnsurethatthemasterservernameisaddedasaserverentryintheNetBackup\nconfigurationfileoftherespectivehost.\n2. Iftheserverentryispresent,checkthe subjectAltNameextensionofthe\nNetBackup’swebserverexternalcertificate.Then,updatetheNetBackup\nconfigurationfilewiththecorrectservernameentry.\n3. IfNetBackupconfigurationhascorrectserverentry,but subjectAltName\nextensiondoesnothavetherequiredhostname,contactyourSecurity\nAdministrator.Youneedtogetanexternalcertificatewiththecorrect\nsubjetAltNameextension.\n4. Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "7720": { + "code": 7720, + "desc": "ExternalcertificateisnotconfiguredfortheNetBackuphost,therefore itcannotberemoved.", + "first_action": "Ensurethattheexternalcertificateisconfiguredbefore", + "full_action": "Ensurethattheexternalcertificateisconfiguredbefore\nyouperformthisoperation." + }, + "7721": { + "code": 7721, + "desc": "ExternalcertificateisnotconfiguredfortheNetBackupwebUI,therefore itcannotberemoved.", + "first_action": "Ensurethattheexternalcertificateisconfiguredbefore", + "full_action": "Ensurethattheexternalcertificateisconfiguredbefore\nyouperformthisoperation." + }, + "7722": { + "code": 7722, + "desc": "NetBackuphostcommunicationfailsifyouremovethegivencertificate.", + "first_action": "EnsurethateitheraNetBackupcertificateoranexternal", + "full_action": "EnsurethateitheraNetBackupcertificateoranexternal\ncertificateispresentforhostcommunication." + }, + "7723": { + "code": 7723, + "desc": "CommunicationwiththeNetBackupwebUIfailsifyouremovethe certificate. 944NetBackupstatuscodes NetBackup status codes", + "first_action": "EnsurethateitheraNetBackupcertificateoranexternal", + "full_action": "EnsurethateitheraNetBackupcertificateoranexternal\ncertificateforthewebUIispresentforcommunication." + }, + "7724": { + "code": 7724, + "desc": "Thecertificatecannotberemoved.", + "first_action": "Fromthe /usr/openv/wmc/webserver/logs/orthe", + "full_action": "Basedonyouroperatingsystem,collectthelogsthatare\nshownfromthetimeoftheerrorandcontactCohesityTechnicalSupport.\n■ Fromthe /usr/openv/wmc/webserver/logs/orthe\ninstall_path\\Veritas\\NetBackup\\wmc\\webserver\\logs\\directory,collect\nthe configureWebServerCerts.log.\n■ Fromthe /usr/openv/netbackup/logs/nbwebserviceorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nbwebservicedirectory,collectthe\n*.log.\n■ Fromthe /usr/openv/netbackup/bin/admincmdorthe\ninstall_path\\Veritas\\NetBackup\\bin\\admincmddirectory,usethe\nnbauditreportcommandtocollecttheauditrecords.\n■ Fromthe /usr/openv/netbackup/logs/nblibcurlcmdorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nblibcurlcmddirectory,collectthe\n*.log." + }, + "7725": { + "code": 7725, + "desc": "Listofcertificatescannotberetrieved.", + "first_action": "Fromthe /usr/openv/wmc/webserver/logs/orthe", + "full_action": "Basedonyouroperatingsystem,collectthelogsthatare\nshownfromthetimeoftheerrorandcontactCohesityTechnicalSupport.\n■ Fromthe /usr/openv/wmc/webserver/logs/orthe\ninstall_path\\Veritas\\NetBackup\\wmc\\webserver\\logs\\directory,collect\nthe configureWebServerCerts.log.\n■ Fromthe /usr/openv/netbackup/logs/nbwebserviceorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nbwebservicedirectory,collectthe\n*.log.\n■ Fromthe /usr/openv/netbackup/bin/admincmdorthe\ninstall_path\\Veritas\\NetBackup\\bin\\admincmddirectory,usethe\nnbauditreportcommandtocollecttheauditrecords.\n■ Fromthe /usr/openv/netbackup/logs/nblibcurlcmdorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nblibcurlcmddirectory,collectthe\n*.log." + }, + "7726": { + "code": 7726, + "desc": "ThecertificateIDisnotvalid.", + "first_action": "1. ConfigureordeleteaNetBackupcertificate.", + "full_action": "YoumustspecifyavalidcertificateIDwhenyouperform\nanyofthelistedactions:\n1. ConfigureordeleteaNetBackupcertificate.\n2. ConfigureordeleteanexternalcertificateforaNetBackuphost.\n3. ConfigureordeleteanexternalcertificatefortheNetBackupwebUI." + }, + "7727": { + "code": 7727, + "desc": "TheNetBackupCA-issuedcertificatescannotbedeletedusingNetBackup APIs.", + "first_action": "Usethe configureWebServerCerts -removeNBCert", + "full_action": "Usethe configureWebServerCerts -removeNBCert\ncommandtodeletethecertificates." + }, + "7728": { + "code": 7728, + "desc": "TheinputfileofECAconfigurationisnotvalid.", + "first_action": "Ensurethattheinputfileisintherequiredformat.Review", + "full_action": "Ensurethattheinputfileisintherequiredformat.Review\nthepermissionsonthe NetBackup Install\nDirectory/var/global/wsl/credentialsfolder.Iftheproblempersists,saveall\ntheerrorlogs,andcontactCohesityTechnicalSupport." + }, + "7729": { + "code": 7729, + "desc": "ThespecifiedCRLchecklevelvalueisnotvalid.", + "first_action": "SpecifyoneoftheCRLchecklevelsshown:CHAIN,LEAF,", + "full_action": "SpecifyoneoftheCRLchecklevelsshown:CHAIN,LEAF,\nor DISABLE." + }, + "7730": { + "code": 7730, + "desc": "Theprivatekeycannotbeadded.", + "first_action": "Ensurethattheexternalcertificateparameters(certificate", + "full_action": "Ensurethattheexternalcertificateparameters(certificate\nchain,privatekey,andtruststore)areinthecorrectformat.Iftheproblempersists,\nsavealltheerrorlogs,andcontactCohesityTechnicalSupport." + }, + "7731": { + "code": 7731, + "desc": "Thetrustbundlecannotbeadded.", + "first_action": "Ensurethattheexternalcertificateparameters(certificate", + "full_action": "Ensurethattheexternalcertificateparameters(certificate\nchain,privatekey,andtruststore)areinthecorrectformat.Iftheproblempersists,\nsavealltheerrorlogs,andcontactCohesityTechnicalSupport." + }, + "7732": { + "code": 7732, + "desc": "TheNetBackupCA-issuedcertificatescannotbeaddedusingNetBackup APIs.", + "first_action": "UsetheconfigureWebServerCerts-addNBCertcommand", + "full_action": "UsetheconfigureWebServerCerts-addNBCertcommand\ntoconfigurethecertificates." + }, + "7733": { + "code": 7733, + "desc": "ExternalcertificateoftheNetBackupwebUIcannotberemoved.", + "first_action": "Fromthe /usr/openv/wmc/webserver/logs/orthe", + "full_action": "Basedonyouroperatingsystem,collectthelogsthatare\nshownfromthetimeoftheerrorandcontactCohesityTechnicalSupport.\n■ Fromthe /usr/openv/wmc/webserver/logs/orthe\ninstall_path\\Veritas\\NetBackup\\wmc\\webserver\\logs\\directory,collect\nthe configureWebServerCerts.log.\n■ Fromthe /usr/openv/netbackup/logs/nbwebserviceorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nbwebservicedirectory,collectthe\n*.log.\n■ Fromthe /usr/openv/netbackup/bin/admincmdorthe\ninstall_path\\Veritas\\NetBackup\\bin\\admincmddirectory,usethe\nnbauditreportcommandtocollecttheauditrecords.\n■ Fromthe /usr/openv/netbackup/logs/nblibcurlcmdorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nblibcurlcmddirectory,collectthe\n*.log." + }, + "7734": { + "code": 7734, + "desc": "ExternalcertificateoftheNetBackuphostcannotberemoved. 948NetBackupstatuscodes NetBackup status codes", + "first_action": "Fromthe /usr/openv/wmc/webserver/logs/orthe", + "full_action": "Basedonyouroperatingsystem,collectthelogsthatare\nshownfromthetimeoftheerrorandcontactCohesityTechnicalSupport.\n■ Fromthe /usr/openv/wmc/webserver/logs/orthe\ninstall_path\\Veritas\\NetBackup\\wmc\\webserver\\logs\\directory,collect\nthe configureWebServerCerts.log.\n■ Fromthe /usr/openv/netbackup/logs/nbwebserviceorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nbwebservicedirectory,collectthe\n*.log.\n■ Fromthe /usr/openv/netbackup/bin/admincmdorthe\ninstall_path\\Veritas\\NetBackup\\bin\\admincmddirectory,usethe\nnbauditreportcommandtocollecttheauditrecords.\n■ Fromthe /usr/openv/netbackup/logs/nblibcurlcmdorthe\ninstall_path\\Veritas\\NetBackup\\logs\\nblibcurlcmddirectory,collectthe\n*.log." + }, + "7750": { + "code": 7750, + "desc": "Thedashboardsecuritystatusrequestorthedatathatissentisnot valid.", + "first_action": "Retrytheoperationwithvalidrequestanddata.", + "full_action": "Retrytheoperationwithvalidrequestanddata." + }, + "7751": { + "code": 7751, + "desc": "Thesecuritystatusrequestcannotbeprocessed.", + "first_action": "ReviewtheNetBackuptroubleshootingguideforadditionalinformationabout", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheNetBackuptroubleshootingguideforadditionalinformationabout\ntheerror.\n■ Increasethelogginglevelandretrytheoperation.Iftheproblempersists,contact\nCohesityTechnicalSupport." + }, + "7752": { + "code": 7752, + "desc": "TheAltaViewusershouldperformtheoperation.", + "first_action": "PerformtheoperationfromAltaView.", + "full_action": "PerformtheoperationfromAltaView." + }, + "7800": { + "code": 7800, + "desc": "Unabletodisplaythedetailsforallidentityproviders.", + "first_action": "Retrytheoperationorcheckthedatabaseconnection.", + "full_action": "Retrytheoperationorcheckthedatabaseconnection." + }, + "7801": { + "code": 7801, + "desc": "Unabletodisplaythedetailsfortheidentityproviderwiththespecified name.", + "first_action": "Retrytheoperationorcheckthedatabaseconnection.", + "full_action": "Retrytheoperationorcheckthedatabaseconnection." + }, + "7802": { + "code": 7802, + "desc": "Failedtoaddtheidentityprovider.", + "first_action": "Retrytheoperationorcheckthedatabaseconnection.", + "full_action": "Retrytheoperationorcheckthedatabaseconnection." + }, + "7803": { + "code": 7803, + "desc": "TheIDPconfigurationcontainsinvalidargumentsordetails.", + "first_action": "Reviewallargumentvaluesandverifythattheyarecorrect.", + "full_action": "Reviewallargumentvaluesandverifythattheyarecorrect.\nRetrytheoperation." + }, + "7804": { + "code": 7804, + "desc": "Failedtodeletetheconfigurationfortheidentityprovider.", + "first_action": "Retrytheoperationorcheckthedatabaseconnection.", + "full_action": "Retrytheoperationorcheckthedatabaseconnection." + }, + "7805": { + "code": 7805, + "desc": "Failedtoupdatethedetailsfortheconfiguredidentityproviderwiththe specifiedname.", + "first_action": "Retrytheoperationorcheckthedatabaseconnection.", + "full_action": "Retrytheoperationorcheckthedatabaseconnection." + }, + "7806": { + "code": 7806, + "desc": "AnIDPconfigurationwiththespecifiednamealreadyexists. 951NetBackupstatuscodes NetBackup status codes", + "first_action": "VerifytheIDPconfigurationnamethatyouusedandadd", + "full_action": "VerifytheIDPconfigurationnamethatyouusedandadd\nIDPconfigurationwithadifferentname." + }, + "7807": { + "code": 7807, + "desc": "AnIDPconfigurationwiththespecifiednamedoesnotexist.", + "first_action": "ProvidethecorrectIDPconfigurationnameoranexisting", + "full_action": "ProvidethecorrectIDPconfigurationnameoranexisting\nIDPconfigurationname." + }, + "7808": { + "code": 7808, + "desc": "Anemptyoranullnamewasspecified.", + "first_action": "Providethenon-emptyornon-nullname.Retrythe", + "full_action": "Providethenon-emptyornon-nullname.Retrythe\noperation." + }, + "7809": { + "code": 7809, + "desc": "AninvalidIDPconfigurationnamewasspecified.Thenamecanonly containthefollowingcharacters:a-z,A-Z,0-9,-,_.", + "first_action": "Provideanamewithcharactersfromthiscategory:a-z,", + "full_action": "Provideanamewithcharactersfromthiscategory:a-z,\nA-Z,0-9,-,_" + }, + "7810": { + "code": 7810, + "desc": "Failedtogetserviceprovidermetadata.", + "first_action": "ReviewthemetadatafileandprovidethecorrectIDPmetadatacontent.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewthemetadatafileandprovidethecorrectIDPmetadatacontent.\n■ GeneratetheJavakeystore." + }, + "7811": { + "code": 7811, + "desc": "AnattemptwasmadetoenableaneworanexistingIDPconfiguration whenthereisalreadyanIDPconfigurationthatisenabled.", + "first_action": "DisabletheenabledIDPandthenretrytherequired", + "full_action": "DisabletheenabledIDPandthenretrytherequired\noperation." + }, + "7812": { + "code": 7812, + "desc": "AtleastoneIDPconfigurationmustbeenabled.", + "first_action": "ReviewyourIDPconfigurationandenableatleastoneof", + "full_action": "ReviewyourIDPconfigurationandenableatleastoneof\ntheconfigurations." + }, + "7813": { + "code": 7813, + "desc": "Theenablefieldorthemetadatafieldisnotpresentintheupdateidentity providerpayload.Oneofthefieldsisrequiredtoupdatethedetailsfortheconfigured identityproviderwiththespecifiedname. 953NetBackupstatuscodes NetBackup status codes", + "first_action": "Providevaluesforeitherthe-e(enable)fieldorthe-mxp", + "full_action": "Providevaluesforeitherthe-e(enable)fieldorthe-mxp\n(metadata)fieldusingtheCLIoreithertheenableortheidpMetadatafieldsinan\nupdateAPIpayload." + }, + "7814": { + "code": 7814, + "desc": "Thespecifiedfiledoesnothaveexpectedformat.", + "first_action": "Verifythatthemetadatafileisinthecorrect.xmlformat.", + "full_action": "Verifythatthemetadatafileisinthecorrect.xmlformat.\nRetrytheoperationandiftheissuepersists,visittheCohesityTechnicalSupport\nwebsite.TheCohesityTechnicalSupportwebsiteoffersadditionalinformationto\nhelpyoutroubleshootthisissue." + }, + "7815": { + "code": 7815, + "desc": "FailedtoredirecttotheIDPserver.", + "first_action": "ReviewthemetadatafileandprovidethecorrectIDPmetadatacontent.", + "full_action": "Performthefollowingasappropriate:\n■ ReviewthemetadatafileandprovidethecorrectIDPmetadatacontent.\n■ GeneratetheJavakeystore." + }, + "7850": { + "code": 7850, + "desc": "UnabletocreatemountduetoanerrorinInstantAccess.", + "first_action": "VerifythattheBYOforInstantAccessisdoneandthat", + "full_action": "VerifythattheBYOforInstantAccessisdoneandthat\nInstantAccessproperlyfunctions.RefertotheNetBackupAdministrator’sGuide,\nVolumeIformoredetails." + }, + "7851": { + "code": 7851, + "desc": "UnabletocheckstatusofthemountduetoanerrorinInstantAccess.", + "first_action": "VerifythattheBYOforInstantAccessisdoneandthat", + "full_action": "VerifythattheBYOforInstantAccessisdoneandthat\nInstantAccessproperlyfunctions.RefertotheNetBackupAdministrator’sGuide,\nVolumeIformoredetails." + }, + "7852": { + "code": 7852, + "desc": "Workloadisnotsupportedformalwaredetection.", + "first_action": "OnlystandardandWindowsworkloadsaresupportedfor", + "full_action": "OnlystandardandWindowsworkloadsaresupportedfor\nmalwaredetection." + }, + "7853": { + "code": 7853, + "desc": "Unabletogetdetailsoftheimagefromthecatalog.", + "first_action": "Verifythatthebackupimageexistsincatalogandthatit", + "full_action": "Verifythatthebackupimageexistsincatalogandthatit\nisnotbeexpired." + }, + "7854": { + "code": 7854, + "desc": "Specifiedscanhostpoolisinvalid.", + "first_action": "Youmustprovideavalidscanhostpool.", + "full_action": "Youmustprovideavalidscanhostpool." + }, + "7855": { + "code": 7855, + "desc": "Unabletocreateaworklist.", + "first_action": "VerifythattheNetBackupservicesareup.Alsoverifythat", + "full_action": "VerifythattheNetBackupservicesareup.Alsoverifythat\nthedatabaseisavailable." + }, + "7856": { + "code": 7856, + "desc": "Invalid backupId.", + "first_action": "Ifabackupimagehostpoolscanisalreadyinprogress.", + "full_action": "Reviewthefollowingasappropriate:\n■ Ifabackupimagehostpoolscanisalreadyinprogress.\n■ IfthebackupimagehasanInstantAccesscapablecopy.RefertotheNetBackup\nAdministrator’sGuide,VolumeIformoredetails.\n■ ThemediaservershouldhaveLinuxandaNetBackupversion9.1.2ornewer." + }, + "7857": { + "code": 7857, + "desc": "Scanhostpoolisnotprovidedintherequest.", + "first_action": "Youmustprovideavalidscanhostpool.", + "full_action": "Youmustprovideavalidscanhostpool." + }, + "7858": { + "code": 7858, + "desc": "Malwaretoolisnotspecifiedintherequest.", + "first_action": "Youmustprovideavalidmalwaretool.", + "full_action": "Youmustprovideavalidmalwaretool." + }, + "7859": { + "code": 7859, + "desc": "Scanhostnameisnotspecifiedintherequest.", + "first_action": "Youmustprovideauniquescanhostname.", + "full_action": "Youmustprovideauniquescanhostname." + }, + "7860": { + "code": 7860, + "desc": "Scanhostpoolnameisnotspecifiedintherequest.", + "first_action": "Youmustprovideauniquescanhostpoolnamewhena", + "full_action": "Youmustprovideauniquescanhostpoolnamewhena\nnewoneiscreated." + }, + "7861": { + "code": 7861, + "desc": "Sharetypeisnotspecifiedintherequest.", + "first_action": "Youmustprovideavalidsharetype.", + "full_action": "Youmustprovideavalidsharetype." + }, + "7862": { + "code": 7862, + "desc": "Specifiedmalwaretoolisinvalid.", + "first_action": "Youmustprovideavalidmalwaretool.", + "full_action": "Youmustprovideavalidmalwaretool." + }, + "7863": { + "code": 7863, + "desc": "Specifiedscanhostisinvalid.", + "first_action": "YoumustprovideavalidscanhostID.", + "full_action": "YoumustprovideavalidscanhostID." + }, + "7864": { + "code": 7864, + "desc": "Thescanhostcannotbecreatedbecausethescanhostnamealready existsinthedatabase.", + "first_action": "Youmustprovideauniquescanhostname.", + "full_action": "Youmustprovideauniquescanhostname." + }, + "7865": { + "code": 7865, + "desc": "Thescanhostpoolcannotbecreatedbecausethescanhostpoolname alreadyexistsinthedatabase.", + "first_action": "Youmustprovideauniquescanhostpoolname.", + "full_action": "Youmustprovideauniquescanhostpoolname." + }, + "7866": { + "code": 7866, + "desc": "Thespecifiedmalwaretooldoesnotexist.", + "first_action": "YoumustprovideavalidmalwaretoolIDfromthe", + "full_action": "YoumustprovideavalidmalwaretoolIDfromthe\nsupportedmalwaretoollist." + }, + "7867": { + "code": 7867, + "desc": "Themalwaretoolcannotbecreatedbecausethemalwaretoolname alreadyexistsinthedatabase.", + "first_action": "Themalwaretoolnamemustbeunique.", + "full_action": "Themalwaretoolnamemustbeunique." + }, + "7868": { + "code": 7868, + "desc": "Thespecifiedscanhostdoesnotexist.", + "first_action": "Youmustprovideavalidscanhost.", + "full_action": "Youmustprovideavalidscanhost." + }, + "7869": { + "code": 7869, + "desc": "Thespecifiedscanhostpooldoesnotexist.", + "first_action": "Youmustprovideavalidscanhostpool.", + "full_action": "Youmustprovideavalidscanhostpool." + }, + "7870": { + "code": 7870, + "desc": "Thespecifiedscanresultdoesnotexist.", + "first_action": "Thescanresultshouldexistinthesystem.Retrythe", + "full_action": "Thescanresultshouldexistinthesystem.Retrythe\noperationandiftheissuepersists,visitsupport.veritas.com.TheCohesityTechnical\nSupportwebsitesiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "7871": { + "code": 7871, + "desc": "Invalidscanresultrequest.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "7872": { + "code": 7872, + "desc": "Noscanhostwasfoundforthespecifiedscanhostpool.", + "first_action": "Youmustassociateascanhostwithascanhostpool.", + "full_action": "Youmustassociateascanhostwithascanhostpool." + }, + "7873": { + "code": 7873, + "desc": "UnabletodeletethemountduetoanerrorinInstantAccess.", + "first_action": "VerifythatInstantAccessworksandhasabackupimage", + "full_action": "VerifythatInstantAccessworksandhasabackupimage\nmounted.RefertotheNetBackupAdministrator’sGuide,VolumeIformoredetails." + }, + "7874": { + "code": 7874, + "desc": "Unabletoupdatethebackupimagebycatalogclient.", + "first_action": "Verifythatthebackupimageexistsincatalogandthat", + "full_action": "Verifythatthebackupimageexistsincatalogandthat\nimageisnotexpired." + }, + "7875": { + "code": 7875, + "desc": "Invalid worklistId.", + "first_action": "Verifythatavalid worklistIdistaggedintherequest.", + "full_action": "Verifythatavalid worklistIdistaggedintherequest." + }, + "7876": { + "code": 7876, + "desc": "Invalidscanhostcredentials.", + "first_action": "IfthescanhostpoolhasanSMBshare,thenverifythat", + "full_action": "IfthescanhostpoolhasanSMBshare,thenverifythat\ntheActiveDirectorydetailsareprovidedinthecredentialsthatareassociatedwith\nthescanhost." + }, + "7877": { + "code": 7877, + "desc": "Invalidmediaserverinimagecatalog.", + "first_action": "Upgradethemediaservertoversion9.1.2ornewer.", + "full_action": "Performthefollowingasappropriate:\n■ Upgradethemediaservertoversion9.1.2ornewer.\n■ CheckifthemediaserverOSisLinux.\n■ Checkifthesupportedmediaserverisavailableandhasconnectivitytothe\nmasterserver.RefertotheNetBackupAdministrator’sGuide,VolumeIformore\ndetails." + }, + "7878": { + "code": 7878, + "desc": "Unabletoinitiatethescanonmediaserver.", + "first_action": "Ascancannotbeinitializedonthemediaserver.Verify", + "full_action": "Ascancannotbeinitializedonthemediaserver.Verify\nthatthemediaserverisupandthattherearenoconnectionissues." + }, + "7879": { + "code": 7879, + "desc": "Noactivescanhostwasfoundintheselectedscanhostpool.", + "first_action": "Youmustactivatethescanhostthatisassociatedwith", + "full_action": "Youmustactivatethescanhostthatisassociatedwith\nthescanhostpool." + }, + "7880": { + "code": 7880, + "desc": "Unabletoassignpermissionsonscanhostcredentials.", + "first_action": "Verifyifthesupportedmediaserverisavailableandthen", + "full_action": "Verifyifthesupportedmediaserverisavailableandthen\nreinitiatescan." + }, + "7881": { + "code": 7881, + "desc": "Thespecifiedscanhostpoolandscanhostmappingdoesnotexist.", + "first_action": "Youmustprovideavalidscanhostandscanhostpool", + "full_action": "Youmustprovideavalidscanhostandscanhostpool\nID." + }, + "7882": { + "code": 7882, + "desc": "Specifiedmediaserverisnotsupported.", + "first_action": "Upgradethemediaservertoaversionthatissupported.", + "full_action": "Upgradethemediaservertoaversionthatissupported." + }, + "7883": { + "code": 7883, + "desc": "Specifiedmediaserverisnotavailable.", + "first_action": "Verifythatthesupportedmediaserverisavailableand", + "full_action": "Verifythatthesupportedmediaserverisavailableand\nthenreinitiatescan." + }, + "7884": { + "code": 7884, + "desc": "Storageserverdoesnotexist.", + "first_action": "Verifythatstorageserverisavailableorthatitexists.", + "full_action": "Verifythatstorageserverisavailableorthatitexists." + }, + "7885": { + "code": 7885, + "desc": "Scanresultdatalimitexceeds.", + "first_action": "Therearetoomanyinfectedfilesthatcannotbeexported", + "full_action": "Therearetoomanyinfectedfilesthatcannotbeexported\ntoonefile(limitis200MB).Reviewthedetailedinfectedfilelistinthescanlogs." + }, + "7886": { + "code": 7886, + "desc": "InvalidscanresultID.", + "first_action": "Verifythatthescanjobcancellationwasfromaninvalid", + "full_action": "Verifythatthescanjobcancellationwasfromaninvalid\nscanresultID.Retrytheoperation." + }, + "7887": { + "code": 7887, + "desc": "Specified X-Trigger-Methodheaderisinvalid.", + "first_action": "PleaseenteravalidheaderthatcontainseitherAUTOMATIC", + "full_action": "PleaseenteravalidheaderthatcontainseitherAUTOMATIC\nor MANUAL.Ifnovalueisentered,thedefaultvalueis MANUALisused." + }, + "7888": { + "code": 7888, + "desc": "Largenumberofinfectedfiles.", + "first_action": "Becausetheresultscannotbeexportedorviewed,you", + "full_action": "Becausetheresultscannotbeexportedorviewed,you\nmustreviewthescanlogstoviewadetailedlistoftheinfectedfilesfortheselected\nscanresult." + }, + "7889": { + "code": 7889, + "desc": "Toomanyinfectedfilesintheselectedtimerange.", + "first_action": "Selectthe Allow recovery of files impacted by malwareoptionwhichcanbe", + "full_action": "Reviewthescanlogstoviewtheinfectedfileslistforthe\nbackupimagesintheselecteddaterange.Updatethedaterangeorrecoveryfiles\nandfoldersselectiontoreducethenumberofinfectedfiles.Retrytheoperation.\nYoucanalsoperformoneofthefollowing:\n■ Selectthe Allow recovery of files impacted by malwareoptionwhichcanbe\nusedtorecoverselectivecleanfiles.\n■ Skipthatbackupimagefromrecovery." + }, + "7890": { + "code": 7890, + "desc": "Unabletodeletethescanhostpool.", + "first_action": "Reviewthescanresultspagetoidentifythescanjobs", + "full_action": "Reviewthescanresultspagetoidentifythescanjobs\nthatareusingthescanhostsassociatedwiththisscanhostpooltoscanbackup\nimages.Waitforthescanjobstofinishandtryagain." + }, + "7891": { + "code": 7891, + "desc": "Unabletodeletethescanhost.", + "first_action": "Reviewthescanresultspagetoidentifythescanjobs", + "full_action": "Reviewthescanresultspagetoidentifythescanjobs\nthatareusingtheselectedscanhosttoscanbackupimages.Waitforthescan\njobstofinishandtryagain." + }, + "7892": { + "code": 7892, + "desc": "Unabletoremovethescanhostfromascanhostpool.", + "first_action": "Reviewthescanresultspagetoidentifythescanjobs", + "full_action": "Reviewthescanresultspagetoidentifythescanjobs\nthatareusingtheselectedscanhosttoscanbackupimages.Waitforthescanjob\ntofinishandtrytoremovethescanhostfromthescanhostpoolagain." + }, + "7893": { + "code": 7893, + "desc": "Noscanprocesswasfoundforthespecifiedscanresult.", + "first_action": "ReviewthescanresultIDtogetthecorrectscanprocess", + "full_action": "ReviewthescanresultIDtogetthecorrectscanprocess\ninformation." + }, + "7894": { + "code": 7894, + "desc": "Failedtocancelmalwarescanjob.", + "first_action": "VerifythatyouhavethecorrectscanresultIDandretry", + "full_action": "VerifythatyouhavethecorrectscanresultIDandretry\nthecanceloperationwiththecorrectscanresultID." + }, + "7895": { + "code": 7895, + "desc": "Thenumberofparallelscansshouldbeintherangefrom1to10.", + "first_action": "Youmustenteravalidnumberofparallelscans.Thevalid", + "full_action": "Youmustenteravalidnumberofparallelscans.Thevalid\nrangeofparallelscansis1to10." + }, + "7896": { + "code": 7896, + "desc": "Therequestedscanhostismappedwithanexistingscanpool.", + "first_action": "Removetheselectedscanhostfromallassociatedscan", + "full_action": "Removetheselectedscanhostfromallassociatedscan\nhostpoolsandtrytodeleteagain." + }, + "7897": { + "code": 7897, + "desc": "Therequestedscanhostisassociatedwithanexistingscanresult.", + "first_action": "Tocleanupthescanresults,adjustthecleanupperiod", + "full_action": "Tocleanupthescanresults,adjustthecleanupperiod\nandtrytodeletescanhostagain.Refertothe NetBackup Administrator’s Guide,\nVolume Iformoreinformation." + }, + "7898": { + "code": 7898, + "desc": "Errorintheprocessingscanandtherecoverrequest.", + "first_action": "ReviewthejobdetailsintheActivityMonitorforanerror", + "full_action": "ReviewthejobdetailsintheActivityMonitorforanerror\nandretrythejob." + }, + "7899": { + "code": 7899, + "desc": "Therequestedrecoveryoptionsareinvalid.", + "first_action": "Youmustverifytherecoveryrequestandtryagain.Review", + "full_action": "Youmustverifytherecoveryrequestandtryagain.Review\nthe webservicelogsformoredetails." + }, + "7900": { + "code": 7900, + "desc": "Unabletoinitiaterecoveryrequest.", + "first_action": "Youmustverifytherecoveryrequestandretry.Review", + "full_action": "Youmustverifytherecoveryrequestandretry.Review\nthe webservicelogsformoredetails." + }, + "7901": { + "code": 7901, + "desc": "Thespecifiedmalwarejobdoesnotexist.", + "first_action": "Youmustverifytherecoveryrequestandretry.Review", + "full_action": "Youmustverifytherecoveryrequestandretry.Review\nthe webservicelogsformoredetails." + }, + "7902": { + "code": 7902, + "desc": "Failedtocancelmalwarejobbecausethejobiscompleted.", + "first_action": "Completedmalwarejobscannotbecanceled.", + "full_action": "Completedmalwarejobscannotbecanceled." + }, + "7903": { + "code": 7903, + "desc": "Unabletocreateascanandarecoveryjob.", + "first_action": "Reviewthe webservicelogsandtryagain.", + "full_action": "Reviewthe webservicelogsandtryagain." + }, + "7905": { + "code": 7905, + "desc": "Unabletocreateamalwarejob.", + "first_action": "Reviewthe webservicelogsandtryagain.", + "full_action": "Reviewthe webservicelogsandtryagain." + }, + "7907": { + "code": 7907, + "desc": "Toomanybackupimagesforscanandrecoverinselecteddaterange.", + "first_action": "Changethestartortheenddateofbackupimagesthat", + "full_action": "Changethestartortheenddateofbackupimagesthat\nyouselectedforrecovery." + }, + "7910": { + "code": 7910, + "desc": "Notabletocompletescanjob.", + "first_action": "ReviewthejobdetailsintheActivityMonitorforanerror", + "full_action": "ReviewthejobdetailsintheActivityMonitorforanerror\nandretrythejob." + }, + "7911": { + "code": 7911, + "desc": "Workloadisnotsupportedformalwaretestscan. 969NetBackupstatuscodes NetBackup status codes", + "first_action": "Selectbackupimageof Standardpolicytypefortestscan.", + "full_action": "Selectbackupimageof Standardpolicytypefortestscan." + }, + "7912": { + "code": 7912, + "desc": "ProvidedbackupcopyisnotInstantAccesscapable.", + "first_action": "Selectabackupimageorcopywhichisinstantaccess", + "full_action": "Selectabackupimageorcopywhichisinstantaccess\ncapable.Forexample,backupimageonMSDPstorage." + }, + "7913": { + "code": 7913, + "desc": "Notabletoinitiatescanongivenscanhost.", + "first_action": "ReviewthejobdetailsintheActivityMonitorforanerror", + "full_action": "ReviewthejobdetailsintheActivityMonitorforanerror\nandretrythejob." + }, + "7914": { + "code": 7914, + "desc": "Unabletodeletescanresult.", + "first_action": "RefreshthewebUIanddetermineifthescanresultexists", + "full_action": "RefreshthewebUIanddetermineifthescanresultexists\ninafailedoracanceledstate." + }, + "7915": { + "code": 7915, + "desc": "Toomanyscanresultstocancel.", + "first_action": "Reducethenumberofscanresultstocancelto20or", + "full_action": "Reducethenumberofscanresultstocancelto20or\nfewer." + }, + "8000": { + "code": 8000, + "desc": "Userdoesnothavepermission(s)toperformtherequestedoperation.", + "first_action": "Toperformtherequestedoperation,youmustbearoot", + "full_action": "Toperformtherequestedoperation,youmustbearoot\nuser,administrator,orhavetheappropriateprivilegesthroughRole-BasedAccess\nControl(RBAC).ContacttheNetBackupsystemadministrator." + }, + "8001": { + "code": 8001, + "desc": "TheJSONWebTokenisexpired", + "first_action": "Theusermustlogonagain.", + "full_action": "Theusermustlogonagain." + }, + "8002": { + "code": 8002, + "desc": "JWTTokenisinvalid", + "first_action": "Theusermustlogonagain.", + "full_action": "Theusermustlogonagain." + }, + "8009": { + "code": 8009, + "desc": "SpecifiedpermissionnotpresentinJSONWebToken", + "first_action": "TheusershouldcontacttheNetBackupsecurity", + "full_action": "TheusershouldcontacttheNetBackupsecurity\nadministratortorequestRBACpermissionsfortheNetBackupwebuserinterface." + }, + "8016": { + "code": 8016, + "desc": "Cannotdeletearolebasedaccesscontrolresourcethatisconfigured inanaccessrule.", + "first_action": "Beforeyoucandeletearoleoranobjectgroup,youmust", + "full_action": "Beforeyoucandeletearoleoranobjectgroup,youmust\nremoveitfromalloftheassociatedaccessrules." + }, + "8018": { + "code": 8018, + "desc": "Identitycannotbeempty.Enteravaliduserorgroup.", + "first_action": "TheAPIexpectsanon-emptyinputvalueinorderto", + "full_action": "TheAPIexpectsanon-emptyinputvalueinorderto\nidentifyandvalidateauserorgroup.Ensurethattheidentityinputvalueisnot\nempty." + }, + "8019": { + "code": 8019, + "desc": "Invalididentityformat.Whenspecifyingadomain,useeithertheUser PrincipalName(UPN)formatortheDown-LevelLogonNameformat.", + "first_action": "username@DOMAIN", + "full_action": "TheAPIrequiresthattheinputvaluebeinaspecificformat\ninordertoidentifyandvalidateauserorgroup.Ensurethattheidentityinputvalue\nisinoneofthefollowingformats:\n■ username@DOMAIN\n■ DOMAIN\\username\n■ groupname@DOMAIN\n■ DOMAIN\\groupname\n■ username\n■ groupname" + }, + "8021": { + "code": 8021, + "desc": "Unabletovalidatetheuserorgroup.", + "first_action": "Usethe vssat addldapdomaincommandtoconfigure", + "full_action": "Usethe vssat addldapdomaincommandtoconfigure\ntheLDAPdomain.Formoreinformation,refertotheNetBackupCommands\nReferenceGuide." + }, + "8051": { + "code": 8051, + "desc": "FULLrecoverybackupnotfound.", + "first_action": "Youmuststartorscheduleafullbackupfirstandthenan", + "full_action": "Youmuststartorscheduleafullbackupfirstandthenan\nincrementalbackupcanberunorscheduled.Afterthisincrementalbackup,the\nimagecanberecovered." + }, + "8053": { + "code": 8053, + "desc": "Assettypeforrecoveryobjectdoesnotmatchwithscenariotype.", + "first_action": "Setthevalueof assetTypeto INSTANCEinthepayload.", + "full_action": "Setthevalueof assetTypeto INSTANCEinthepayload." + }, + "8054": { + "code": 8054, + "desc": "Unknownhostserver.", + "first_action": "VerifythatthetargethostisavalidNetBackupclienthost.", + "full_action": "VerifythatthetargethostisavalidNetBackupclienthost." + }, + "8055": { + "code": 8055, + "desc": "Errorwhilerenamingfile.", + "first_action": "Verifythatthepaththatisprovideddoesn'tcontainany", + "full_action": "Verifythatthepaththatisprovideddoesn'tcontainany\nnon-ASCIIcharacters.\nIfyouneedtocontactCohesityTechnicalSupport,youmusthavethetarlogfrom\ntherecoveryhost." + }, + "8056": { + "code": 8056, + "desc": "Databasenameisinvalidinputforinstancerecovery.", + "first_action": "Removethedatabasenamefrompayload.", + "full_action": "Removethedatabasenamefrompayload." + }, + "8100": { + "code": 8100, + "desc": "ThevCloudorganizationnamecannotbeblank.", + "first_action": "VerifythatthevCloudorganizationnameisadded.Retry", + "full_action": "VerifythatthevCloudorganizationnameisadded.Retry\ntheoperationandiftheissuepersists,visitsupport.veritas.com.TheCohesity\nTechnicalSupportwebsitesiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "8101": { + "code": 8101, + "desc": "ThevCloudorganizationvirtualdatacenternamecannotbeblank.", + "first_action": "VerifythatthevCloudorganizationvirtualdatacentername", + "full_action": "VerifythatthevCloudorganizationvirtualdatacentername\nisadded.Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.\nTheCohesityTechnicalSupportwebsitesiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "8102": { + "code": 8102, + "desc": "ThevCloudvAppnamecannotbeblank.", + "first_action": "VerifythatthevCloudvAppnameisadded.Retrythe", + "full_action": "VerifythatthevCloudvAppnameisadded.Retrythe\noperationandiftheissuepersists,visitsupport.veritas.com.TheCohesityTechnical\nSupportwebsitesiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "8103": { + "code": 8103, + "desc": "ThevCloudcatalognamecannotbeblank.", + "first_action": "VerifythatthevCloudcatalognameisadded.Retrythe", + "full_action": "VerifythatthevCloudcatalognameisadded.Retrythe\noperationandiftheissuepersists,visitsupport.veritas.com.TheCohesityTechnical\nSupportwebsitesiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "8104": { + "code": 8104, + "desc": "ThevCloudcatalogvApptemplatenamecannotbeblank.", + "first_action": "VerifythatthevCloudcatalogvApptemplatenameis", + "full_action": "VerifythatthevCloudcatalogvApptemplatenameis\nadded.Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.The\nCohesityTechnicalSupportwebsitesiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "8105": { + "code": 8105, + "desc": "Specifyavalidvaluefortherecoveryfailurestrategy.", + "first_action": "Providethevalidvaluesofrecoveryfailurestrategytype", + "full_action": "Providethevalidvaluesofrecoveryfailurestrategytype\nas Fail Fast, Proceed Ahead,or Retry." + }, + "8106": { + "code": 8106, + "desc": "Specifyavalidvaluefortheretrycount.", + "first_action": "Provideavalidretrycountwhenthe Retrystrategytype", + "full_action": "Provideavalidretrycountwhenthe Retrystrategytype\nisselected.Thevalid Retrycountrangeis2to5." + }, + "8107": { + "code": 8107, + "desc": "TherecoveryfailurestrategyfeatureisdisabledontheKubernetes workload.", + "first_action": "EnablethefeaturetoggleforAIR,duplication,andthe", + "full_action": "EnablethefeaturetoggleforAIR,duplication,andthe\nrestorefailurestrategy." + }, + "8200": { + "code": 8200, + "desc": "KMIPinternalerror.", + "first_action": "Reviewthenbkmiputillegacylogstohelpfindthecause", + "full_action": "Reviewthenbkmiputillegacylogstohelpfindthecause\noftheissue.Iftheissuepersists,visittheCohesityTechnicalSupportwebsite.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue." + }, + "8201": { + "code": 8201, + "desc": "FailedtoconnecttotheexternalKMSserver.", + "first_action": "TheexternalKMSservernameortheIPaddressmight", + "full_action": "TheexternalKMSservernameortheIPaddressmight\nbewrong.Checkthenetworkconnectivitybetweenthemasterserverandthe\nexternalKMSserver." + }, + "8203": { + "code": 8203, + "desc": "FailedtoinitializeSSLcontexttoconnecttotheexternalKMSserver.", + "first_action": "Checkforanymismatchbetweenprivatekeyand", + "full_action": "Checkforanymismatchbetweenprivatekeyand\ncertificate.Checkforanyoutofmemoryerror." + }, + "8204": { + "code": 8204, + "desc": "FailedtoestablishSSLconnectionwiththeexternalKMSserver.", + "first_action": "Reviewthecredentials(privatekey,certificate,CA", + "full_action": "Reviewthecredentials(privatekey,certificate,CA\ncertificate,passphraseforprivatekey)thatareusedtoconnecttoEKMSserver." + }, + "8205": { + "code": 8205, + "desc": "FailedtoestablishSSLconnectionwiththeexternalKMSserverbecause theconnectiontimesout.", + "first_action": "Increasetheconnectiontime-outvalue.", + "full_action": "Increasetheconnectiontime-outvalue." + }, + "8207": { + "code": 8207, + "desc": "TheKMIPrequesttoexternalKMSserverfailed.", + "first_action": "Checktheconnectionwiththeserver.", + "full_action": "Tryoneofthefollowingasappropriate:\n■ Checktheconnectionwiththeserver.\n■ Checktheoperationbyrunningthe nbkmiputilcommand." + }, + "8208": { + "code": 8208, + "desc": "TheKMIPrequesttoexternalKMSserverhastimedout.", + "first_action": "Increasetherequesttime-outvalue.Checktheserver", + "full_action": "Increasetherequesttime-outvalue.Checktheserver\nresponseusingEKMSCLIoranyothernetworktool." + }, + "8209": { + "code": 8209, + "desc": "TheKMIPitemcannotbefound.", + "first_action": "CheckwhethertheKMIPitemispresentontheEKMS", + "full_action": "CheckwhethertheKMIPitemispresentontheEKMS\nserverusingEKMSCLIoranyothernetworktool." + }, + "8211": { + "code": 8211, + "desc": "SSLverificationfailedduetohostnamemismatch.", + "first_action": "CheckthattheconnectinghostnameexistsintheKMS", + "full_action": "CheckthattheconnectinghostnameexistsintheKMS\nservercertificate SANor CNfield.Ifthehostnamedoesnotexist,fixtheserver\ncertificateorbypassthepeerhostvalidationbysettingthe EKMS_VERIFY_HOST=0\nflaginthe bp.conffile." + }, + "8212": { + "code": 8212, + "desc": "SSLverificationfailedduetoIPaddressmismatch.", + "first_action": "CheckthattheconnectinghostnameIPaddressexists", + "full_action": "CheckthattheconnectinghostnameIPaddressexists\nintheKMSservercertificate SANor CNfield.IfthehostnameIPaddressdoesnot\nexist,fixtheservercertificateorbypassthepeerhostvalidationbysettingthe\nEKMS_VERIFY_HOST=0flaginthe bp.conffile." + }, + "8216": { + "code": 8216, + "desc": "TheKMIPversionisnotsupported.", + "first_action": "TheKMIPserverandtheclientaremismatchedinthe", + "full_action": "TheKMIPserverandtheclientaremismatchedinthe\nKMIPprotocolversion.RefertotheCohesitySoftwareCompatibilityListorthe\nNetBackupSecurityandEncryptionGuideforsupportedKMIPversions." + }, + "8217": { + "code": 8217, + "desc": "ErrorwasencounteredatexternalKMSserverwhiletheoperationwas performed.", + "first_action": "PerformthesameoperationthroughEKMSCLIorany", + "full_action": "PerformthesameoperationthroughEKMSCLIorany\nothernetworktool." + }, + "8220": { + "code": 8220, + "desc": "Thepermissionisdenied.", + "first_action": "ReviewuserpermissionsattheEKMSserverwhose", + "full_action": "ReviewuserpermissionsattheEKMSserverwhose\ncertificateisusedtoconnecttoEKMSserver." + }, + "8221": { + "code": 8221, + "desc": "TheKMIPobjectisarchived.", + "first_action": "TheKMIPobjectmustberecoveredfromthearchive", + "full_action": "TheKMIPobjectmustberecoveredfromthearchive\nbeforetheoperationisperformedusingtheEKMSservertool." + }, + "8224": { + "code": 8224, + "desc": "NetBackupdoesnotsupportanyoftheKMIPversionsthattheexternal KMSserversupports.", + "first_action": "CheckiftheexternalKMSserversupportsanyofthe", + "full_action": "CheckiftheexternalKMSserversupportsanyofthe\nNetBackupsupportedKMIPversionsandchangetheexternalKMSserversetting\ntouseit." + }, + "8226": { + "code": 8226, + "desc": "TheKMIPoperationisnotattempted.", + "first_action": "Debugortroubleshootthepre-requisiteoperationand", + "full_action": "Debugortroubleshootthepre-requisiteoperationand\nthentryagain." + }, + "8227": { + "code": 8227, + "desc": "NoNetBackupkeysarefound.", + "first_action": "ChecktheEKMSserverwhetheranykeyisdefinedwith", + "full_action": "ChecktheEKMSserverwhetheranykeyisdefinedwith\ncustomattributex-application=NetBackuptoqualifyasNetBackup(casesensitive)\nkey.Reviewuserpermissionsandverifythattheuserhasthepermissiontolocate\nkeysaspertheirprivileges." + }, + "8228": { + "code": 8228, + "desc": "FailedtoperformCRLcheck.", + "first_action": "VerifythattheCRLandtheEKMSservercertificatesarefromthesameCA.", + "full_action": "Checkforfollowingthingsasappropriate:\n■ VerifythattheCRLandtheEKMSservercertificatesarefromthesameCA.\n■ Verifythatthe ECA_CRL_PATHissetintheNetBackupconfiguration.Ifthepath\nexists,confirmthatishasEKMSservercertificateCRLs.\n■ IfECA_CRL_PATHisnotset,verifythattheEKMSservercertificatehasCDP\ndefined.\n■ IftheCDPisdefined,verifythattheCDPserverisreachable.\n■ IfCDPserverisreachable,thenverifythatthedownloadervnetdserviceisup\nandrunning.\n■ IfCRLchecklevelisnotdefinedatthetimeofKMSconfigurationthenthedefault\nCRLchecklevelis LEAF." + }, + "8229": { + "code": 8229, + "desc": "TheexternalKMSservercertificateisrevoked.", + "first_action": "UsetheunrevokedcertificatefortheEKMSserverorthe", + "full_action": "UsetheunrevokedcertificatefortheEKMSserverorthe\nCRLcheckcanbedisabled." + }, + "8234": { + "code": 8234, + "desc": "FailedtosetcertificateintheSSLcontext.", + "first_action": "UseaPEMencodedcertificate.", + "full_action": "UseaPEMencodedcertificate." + }, + "8235": { + "code": 8235, + "desc": "FailedtosetCAcertificatesintheSSLcontext.", + "first_action": "UsePEMencodedCAcertificates.", + "full_action": "UsePEMencodedCAcertificates." + }, + "8236": { + "code": 8236, + "desc": "FailedtosetprivatekeyintheSSLcontext.", + "first_action": "UseaPEMencodedprivatekey.Verifythekeymatches", + "full_action": "UseaPEMencodedprivatekey.Verifythekeymatches\nwiththeprovidedcertificatebyusingthe opensslutility." + }, + "8237": { + "code": 8237, + "desc": "ThekeysthatwereretrievedfromtheexternalKMSserverarenotusable forencryption.", + "first_action": "SettheCryptographicUsagemaskofthekeyforencryption.", + "full_action": "Performthefollowingasappropriate:\n■ SettheCryptographicUsagemaskofthekeyforencryption.\n■ CorrecttheProcessStartdate.\n■ CorrecttheProtectStopdate.\n■ CheckifthetimeandordatedoesnotmatchbetweentheNetBackupmaster\nserverandtheexternalKMSserver.Iftheydonotmatch,correctthetimeand\nordate." + }, + "8238": { + "code": 8238, + "desc": "ThekeysthatwereretrievedfromtheexternalKMSserverarenotusable fordecryption.", + "first_action": "SettheCryptographicUsagemaskofthekeyfordecryption.", + "full_action": "Performthefollowingasappropriate:\n■ SettheCryptographicUsagemaskofthekeyfordecryption.\n■ CorrecttheProcessStartdate.\n■ CheckifthetimeandordatedoesnotmatchbetweentheNetBackupmaster\nserverandtheexternalKMSserver.Iftheydonotmatch,correctthetimeand\nordate.\n■ SettheflagEKMS_DISABLE_KEY_USAGE_CHECK=1inbp.conftobypasskeyusage\ncheck." + }, + "8240": { + "code": 8240, + "desc": "TheKMIPobjectalreadyexists.", + "first_action": "TheKMIPobjectmustbeprovidedwithauniquename", + "full_action": "TheKMIPobjectmustbeprovidedwithauniquename\nwhentheobjectiscreated." + }, + "8250": { + "code": 8250, + "desc": "CannotcreatetheNetBackupjob.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8251": { + "code": 8251, + "desc": "FailedtoupdateNetBackupjob.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8252": { + "code": 8252, + "desc": "Unsupportedpolicytype.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8253": { + "code": 8253, + "desc": "Cannotrestoretherequestedresource.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8300": { + "code": 8300, + "desc": "Theglobaldata-in-transitencryptionisenforcedintheNetBackupdomain, butitcannotbeenabledastheclientorthebackuphostversionisolderthan9.1.", + "first_action": "UpgradetheNetBackupclientorthebackuphosttoaversionthatsupports", + "full_action": "Performthefollowingasappropriate:\n■ UpgradetheNetBackupclientorthebackuphosttoaversionthatsupports\ndata-in-transitencryption.\n■ Contactyoursecurityadministratorandchangethedata-in-transitencryption\nglobalsettingto PREFERRED_ONor PREFERRED_OFF.\nNotethatthedata-in-transitencryptionisdisabledduringcommunicationwith\nhostsrunningaversionolderthan9.1.\nFormoreinformation,refertotheConfiguring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8301": { + "code": 8301, + "desc": "Theglobaldata-in-transitencryptionisenforcedintheNetBackupdomain, butitcannotbeenabledasthemediaserverversionisolderthan9.1.", + "first_action": "UpgradetheNetBackupmediaservertoaversionthatsupportsdata-in-transit", + "full_action": "Performoneofthefollowingasappropriate:\n■ UpgradetheNetBackupmediaservertoaversionthatsupportsdata-in-transit\nencryption.\n■ Changetheconfigurationtoselectthemediaserverwhichsupportsdata-in-transit\nencryptionforperformingtheNetBackupoperations.\n■ Contactyoursecurityadministratorandchangethedata-in-transitencryption\nglobalsettingto PREFERRED_ONor PREFERRED_OFF.\nNotethatdata-in-transitencryptionisdisabledduringcommunicationwithhosts\nhavingaversionolderthan9.1.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8302": { + "code": 8302, + "desc": "Thedata-in-transitencryptionattributeofthebackupimagecannotbe updated.", + "first_action": "1. Ensurethatthe bpdbmserviceisrunningontheprimaryserverandthereis", + "full_action": "Performthefollowing:\n1. Ensurethatthe bpdbmserviceisrunningontheprimaryserverandthereis\nconnectivitybetweenthemediaserverandtheprimaryserver.\n2. Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue.IfyoudocontactCohesityTechnicalSupport,youneed\ntohavethemediaserver bpbrmlogsavailabletohelptroubleshoottheissue." + }, + "8303": { + "code": 8303, + "desc": "Thedata-in-transitencryptionattributeofthejobcannotbeupdated.", + "first_action": "1. Ensurethatthe bpjobdserviceisrunningontheprimaryserverandthereis", + "full_action": "Performthefollowing:\n1. Ensurethatthe bpjobdserviceisrunningontheprimaryserverandthereis\nconnectivitybetweenthemediaserverandtheprimaryserver.\n2. Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue.IfyoudocontactCohesityTechnicalSupport,youneed\ntohavethemediaserverandtheprimaryserverlogsavailabletohelp\ntroubleshoottheissue." + }, + "8304": { + "code": 8304, + "desc": "Theglobaldata-in-transitencryptionsettingcannotbefetched.", + "first_action": "1. Ensurethatthe bpcdserviceisrunningontheprimaryserver.", + "full_action": "Performthefollowing:\n1. Ensurethatthe bpcdserviceisrunningontheprimaryserver.\n2. Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue.IfyoudocontactCohesityTechnicalSupport,youneed\ntohavethefollowingprimaryserverlogsavailabletohelptroubleshootthe\nissue:\n■ nbwebservice\n■ nbjm\n■ bprd\n■ bpcd" + }, + "8305": { + "code": 8305, + "desc": "Thedata-in-transitencryptionsettingoftheclientcannotbefetched. 988NetBackupstatuscodes NetBackup status codes", + "first_action": "1. Ensure bpcdserviceisrunningontheclient.", + "full_action": "Performthefollowing:\n1. Ensure bpcdserviceisrunningontheclient.\n2. Retrytheoperationandiftheissuepersists,visitsupport.veritas.com.The\nCohesityTechnicalSupportwebsiteoffersadditionalinformationtohelpyou\ntroubleshootthisissue.IfyoudocontactCohesityTechnicalSupport,youneed\ntohavethemediaserver bpbrmandtheclient bpcdlogsavailabletohelp\ntroubleshoottheissue." + }, + "8306": { + "code": 8306, + "desc": "Thedata-in-transitencryption(DTE)modeofthebackupimageisset to On,thereforeNetBackuptriestoencryptthedatabutthemediaserverversion isolderthan9.1.", + "first_action": "1. UpgradetheNetBackupmediaservertoaversionthatsupportsdata-in-transit", + "full_action": "Performoneofthefollowingasappropriate:\n1. UpgradetheNetBackupmediaservertoaversionthatsupportsdata-in-transit\nencryption.\n2. Changetheconfigurationtoselectthemediaserverwhichsupports\ndata-in-transitencryptionforperformingNetBackupoperations.\n3. Changethedata-in-transitencryption(DTE)modeofthegivenbackupimage\nto Offusingthefollowingcommand:\nbpimage -update -image_dtemode Off -id \n4. Set DTE_IGNORE_IMAGE_MODE = WHERE_UNSUPPORTEDintheNetBackup\nconfigurationfileoftheprimaryserverorthemediaserver.\nForoption3andoption4,DTEisdisabledwhilethejobisperformed.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8307": { + "code": 8307, + "desc": "Theglobaldata-in-transitencryption(DTE)isenforcedintheNetBackup domain,buttheDTEsettingisdisabledontheclientorthebackuphost.", + "first_action": "Ifdata-in-transitistobeenforcedforaclientorabackuphost,thenenable", + "full_action": "Performoneofthefollowingasappropriate:\n■ Ifdata-in-transitistobeenforcedforaclientorabackuphost,thenenable\ndata-in-transitencryptionforthatclientorabackuphost.Enableencryptionby\nsettingthe DTE_CLIENT_MODEoptioninthe bp.confconfigurationfileto On.\n■ Ifdata-in-transitencryptionistobeoffforaparticularclientorabackuphost,\nperformthefollowing:\n■ Setthedata-in-transitencryptionofthedomainto PREFERRED_ON.\nForoption2,DTEisdisabledwhilethejobisperformed.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8308": { + "code": 8308, + "desc": "Thedata-in-transitencryption(DTE)modeofthebackupimageisset to On,thereforeNetBackuptriestoencryptthedatabuttheclientversionisolder than9.1.", + "first_action": "1. UpgradetheNetBackupclienttoaversionthatsupportsdata-in-transit", + "full_action": "Performoneofthefollowingasappropriate:\n1. UpgradetheNetBackupclienttoaversionthatsupportsdata-in-transit\nencryption.\n2. Changethedata-in-transitencryption(DTE)modeofthegivenbackupimage\nto Offusingthefollowingcommand:\nbpimage -update -image_dtemode Off -id \n3. Set DTE_IGNORE_IMAGE_MODE = WHERE_UNSUPPORTEDintheNetBackup\nconfigurationfileoftheprimaryserver.\nForoption2andoption3,DTEisdisabledwhilethejobisperformed.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8310": { + "code": 8310, + "desc": "Thedata-in-transitencryption(DTE)settingisenabledontheclient,but isdisabledonthemediaserver.", + "first_action": "1. ChangetheNetBackupconfigurationtoselectthemediaserverwhichsupports", + "full_action": "Performoneofthefollowingasappropriate:\n1. ChangetheNetBackupconfigurationtoselectthemediaserverwhichsupports\ndata-in-transitencryptionforperformingtheNetBackupoperation.\n2. Themediaserverthathandlesthegivenoperationneedstohavethe\ndata-in-transitencryptionsettingenabled.ChangethemediaserverDTEsetting\nofthegivenmediaserverto onusingthefollowingcommand:\nnbseccmd -setsecurityconfig -dtemediamode on -mediaserver \n3. IfthemediaserverthathandlestheNetBackupoperationneedstohave\ndata-in-transitencryptiondisabled,ensurethatthefollowingconfigurationsare\nset:\n■ TheglobalDTEmodeshouldbeeither PREFERRED_OFFor PREFERRED_ON.\n■ TheDTEclientmodesettingneedstobeeither OFFor AUTOMATIC.\nForoption3,DTEisdisabledwhilethejobisperformed.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8311": { + "code": 8311, + "desc": "Theglobaldata-in-transitencryption(DTE)isenforcedintheNetBackup domain,buttheDTEsettingisdisabledonthemediaserver.", + "first_action": "1. ChangetheNetBackupconfigurationtoselectthemediaserverwhichsupports", + "full_action": "Performoneofthefollowingasappropriate:\n1. ChangetheNetBackupconfigurationtoselectthemediaserverwhichsupports\ndata-in-transitencryptionforperformingtheNetBackupoperation.\n2. Themediaserverthathandlesthesecondaryoperationneedstohavethe\ndata-in-transitencryptionsettingenabled.ChangethemediaserverDTEsetting\nofthegivenmediaserverto onusingthefollowingcommand:\nnbseccmd -setsecurityconfig -dtemediamode on -mediaserver \n3. IfthemediaserverthathandlestheNetBackupoperationneedstohave\ndata-in-transitencryptiondisabled,ensurethatthefollowingconfigurationsare\nset:\n■ TheglobalDTEmodeshouldbeeither PREFERRED_OFFor PREFERRED_ON.\n■ TheDTEclientmodesettingneedstobeeither OFFor AUTOMATIC.\nForoption3,DTEisdisabledwhilethejobisperformed.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8312": { + "code": 8312, + "desc": "Thedata-in-transitencryption(DTE)modeofthebackupimageisset to On,buttheDTEsettingisdisabledonthemediaserver. 992NetBackupstatuscodes NetBackup status codes", + "first_action": "1. ChangetheNetBackupconfigurationtoselectthemediaserverwhichsupports", + "full_action": "Performoneofthefollowingasappropriate:\n1. ChangetheNetBackupconfigurationtoselectthemediaserverwhichsupports\ndata-in-transitencryptionforperformingtheNetBackupoperations.\n2. Themediaserverthathandlesthesecondaryoperationneedstohavethe\ndata-in-transitencryptionsettingenabled.ChangethemediaserverDTEsetting\nofthegivenmediaserverto onusingthefollowingcommand:\nnbseccmd -setsecurityconfig -dtemediamode on\n-mediaserver \n3. Ifthemediaserverthathandlesthebackupneedstohavedata-in-transit\nencryptiondisabled,changethedata-in-transitencryption(DTE)modeofthe\nbackupimageto Offusingthefollowingcommand:\nbpimage -update -image_dtemode Off -id \nNote:Thisoptionisnotapplicableforimportphase1.\n4. SetDTE_IGNORE_IMAGE_MODE = ALWAYSintheNetBackupconfigurationfileof\ntheprimaryserverormediaserver(forimportphase1).\nForoption3andoption4,DTEisdisabledwhilethejobisperformed.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8313": { + "code": 8313, + "desc": "Thedata-in-transitencryption(DTE)modeofthebackupimageisset to On,buttheDTEsettingisdisabledontheclient.", + "first_action": "1. Ifdata-in-transitistobeenforcedfortheclient,thenenabledata-in-transit", + "full_action": "Performoneofthefollowingasappropriate:\n1. Ifdata-in-transitistobeenforcedfortheclient,thenenabledata-in-transit\nencryptionforthatclientbysettingtheDTE_CLIENT_MODEoptioninthebp.conf\nconfigurationfileto On.\n2. Ifdata-in-transitistobeofffortheparticularclientthenchangethe\ndata-in-transitencryption(DTE)modeofthebackupimageto Offusingthe\nfollowingcommand:\nbpimage -update -image_dtemode Off -id \n3. SetDTE_IGNORE_IMAGE_MODE = ALWAYSintheNetBackupconfigurationfileof\ntheprimaryserver.\nForoption2andoption3,DTEisdisabledwhilethejobisperformed.\nFormoreinformation,refertothe Configuring data-in-transit encryptionsectionin\ntheNetBackupSecurityandEncryptionGuide." + }, + "8314": { + "code": 8314, + "desc": "Themediaisnotyetreadyforthebackupoperation.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8315": { + "code": 8315, + "desc": "Themediaserverhasnotcompletedthebackupoperation.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8316": { + "code": 8316, + "desc": "Failedtoretrievethepre-sharedkeywhichisrequiredforTLS communication.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8350": { + "code": 8350, + "desc": "Thebackupjobfailed.Theprotectionplanisconfiguredtofailpartially successfulbackups.", + "first_action": "Reviewthejobdetailstoseetheresourcesthatfail.Ifyou", + "full_action": "Reviewthejobdetailstoseetheresourcesthatfail.Ifyou\nwanttoretainabackupwiththefailedresources,considerdisablingthisfeature.\nInthe Backup optionstab,whileconfiguringaprotectionplan,cleartheoption:\nFail a backup job, if any of the resources fail to get protected" + }, + "8351": { + "code": 8351, + "desc": "KubernetesOperatorServiceisdown.", + "first_action": "Toverifythestatusofthedeployment,runthe", + "full_action": "Toverifythestatusofthedeployment,runthe\ncommand:helm list -n \nMakesurethattheKubernetesNetBackupoperatorisdeployedinthecluster." + }, + "8352": { + "code": 8352, + "desc": "Theassetgroupdoesn’thavevalidclusters.", + "first_action": "Torunthebackup,selectanassetgroupwithavalid", + "full_action": "Torunthebackup,selectanassetgroupwithavalid\nclusteroraclusterthatisnotdeleted." + }, + "8401": { + "code": 8401, + "desc": "Errorincreatingthe service inthe namespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandensurethatitmeetstheexpected\nprerequisites.RefertotheNetBackupDeploymentonAzureKubernetesCluster\n(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor servicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/\n■ IfyoudeployNetBackuponAzureKubernetesClusterforthefirsttime,youcan\ndeletetheenvironmentCRusingthefollowingcommand:\n■ kubectl delete -f andrecreateitagain kubectl\napply -f \nTheNetBackupenvironmentanditsresourcesaredeletedandrecreatedagain." + }, + "8402": { + "code": 8402, + "desc": "Errorinfetchingthe service fromthe namespace forthe PrimaryServer . 996NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkiftheserviceiscreatedinthegiven namespaceusingthefollowing\ncommand:\nkubectl get service -n \n■ ChecktheKubernetesdocumentationfor service\ndetails:https://kubernetes.io/docs/concepts/services-networking/service/" + }, + "8403": { + "code": 8403, + "desc": "Errorincreatingthe service inthe namespace forthe PrimaryServer becausethe serviceisalreadyavailableinthenamespacewithanunexpectedlabel.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheserviceusingthefollowingcommand:\nkubectl delete service -n \n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ RefertotheKubernetesdocumentationfor servicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/" + }, + "8404": { + "code": 8404, + "desc": "Errorincreatingthe service inthe namespace forthePrimaryServer becausetheservice isalreadyavailableinthe namespacewithanunexpectedselector.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletethe serviceusingthefollowingcommand:\nkubectl delete service -n \nTheNetBackupoperatorrecreatestheservice.\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor servicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/" + }, + "8405": { + "code": 8405, + "desc": "Errorincreatingthe ConfigMap inthe namespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor ConfigMapdetails:\nhttps://kubernetes.io/docs/concepts/configuration/configmap/\n■ IfyoudeployNetBackuponAzureKubernetesClusterforthefirsttime,youcan\ndeletetheenvironmentCRusingthefollowingcommand:\n■ kubectl delete -f andrecreateitagain kubectl\napply -f \nTheNetBackupenvironmentanditsresourcesaredeletedandrecreated\nagain." + }, + "8406": { + "code": 8406, + "desc": "Errorinfetchingthe ConfigMap inthe namespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\n“”.\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkif ConfigMapisavailableingivennamespaceusingthefollowing\ncommand:\nkubectl get configmap -n \n■ ChecktheKubernetesdocumentationfor ConfigMapdetails:\nhttps://kubernetes.io/docs/concepts/configuration/configmap/" + }, + "8407": { + "code": 8407, + "desc": "Errorincreatingthe ConfigMap inthe namespace forthe PrimaryServer becausethe ConfigMapisalreadypresentinthenamespace.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheexisting ConfigMapwiththesamenameinthe namespace." + }, + "8408": { + "code": 8408, + "desc": "ErrorincreatingPVC inthenamespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Checkif storageClassNameand PVCstoragecapacityarecorrectintheCR\nYAML.If PVCisalreadyavailableinthe namespacewiththesamename,use\ncommand kubectl get pvc -n toverifystorage\ncapacity.Thestoragecapacitymustbegreaterthanorequaltothestorage\ncapacitythatismentionedintheCRspec.\n■ CheckifthestorageClassNameprovidedinCRisavailableintheclusterusing\nfollowingcommand:\nkubectl get storageclass\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor PVCdetails:\nhttps://kubernetes.io/docs/concepts/storage/persistent-volumes/" + }, + "8409": { + "code": 8409, + "desc": "Errorinfetchingthe PVC inthe namespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Checkifthe PVCisavailablein namespaceusingthefollowingcommand:\nkubectl get pvc -n \nIfthePVCisnotavailable,applytheenvironmentYAMLagainusingthefollowing\ncommand:\nkubectl apply -f \n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor PVCdetails:\nhttps://kubernetes.io/docs/concepts/storage/persistent-volumes/" + }, + "8410": { + "code": 8410, + "desc": "ErrorinupdatingPVC inthenamespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ EnsurethenewPVCstoragecapacitythatismentionedintheCRisgreaterthan\ncurrentstoragecapacity.Youcannotshrinkthecapacity.Inthiscase,update\ntheCRYAMLwithcorrectsizeandapplytheCRYAMLagainusingthefollowing\ncommand:\nkubectl apply -f \n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor PVCdetails:\nhttps://kubernetes.io/docs/concepts/storage/persistent-volumes/" + }, + "8411": { + "code": 8411, + "desc": "Errorincreatingthe StatefulSet inthe namespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:“", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:“\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/\n■ Checkiftherequired secretsarepresentinthe namespace." + }, + "8412": { + "code": 8412, + "desc": "Errorinfetchingthe StatefulSet fromthe namespace forthe PrimaryServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/\n■ IfyoudeployNetBackuponAzureKubernetesClusterforthefirsttime,youcan\ndeletetheenvironmentCRusingthefollowingcommand:\nkubectl delete -f andrecreateitagainkubectl apply\n-f \nTheNetBackupenvironmentanditsresourcesaredeletedandrecreatedagain." + }, + "8413": { + "code": 8413, + "desc": "Errorincreatingthe StatefulSet inthe namespace forthe PrimaryServer becausethe StatefulSetisalreadyavailableinthe namespacewithanunexpectedlabel.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheexisting statefulsetusingthefollowingcommand:\nkubectl delete statefulset -n \nTheoperatorrecreatesthe statefulset.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/" + }, + "8414": { + "code": 8414, + "desc": "Errorincreatingthe StatefulSet inthe namespace forthe PrimaryServer becausethe StatefulSetisalreadyavailableinthe namespacewithanunexpectedselector.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheexisting statefulsetusingthefollowingcommand:“.\nkubectl delete statefulset -n \nTheoperatorrecreatesthe statefulset.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/" + }, + "8415": { + "code": 8415, + "desc": "Errorincreatingthe service inthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor servicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/\n■ Iftheissuestilldoesn’tresolve,performthefollowingsteps:\nEdittheenvironmentCRanddecrementthemediaserverreplicas.Change\nthereplicacountinthemediasectionwiththelastsuccessfulcountforwhich\n■\ntheloadbalancerservicewascreatedforthemediareplicas.Then,apply\nthechangesusingthefollowingcommand:\nkubectl apply -f \n■ Forexample:Themediareplicacountissettothreeandservicesare\nsuccessfullycreatedforonlytwomediaserversreplicas.However,there\nisanerrorincreatingserviceforthethirdmediaserver.Youmustchange\nthereplicacounttotwo.\n■ Ifthereisanerrorincreatingserviceforthefirstmediareplica,change\nthereplicacountto0.\n■ Verifyifthemediareplicaservicesaredecrementedasperprovidedreplica\ncountusingthefollowingcommand:\nkubectl get service -n \n■ EdittheenvironmentCRandincrementmediareplicacountbacktothe\noriginalcountandapplythechanges.Verifyiftheserviceisnowcreatedfor\nrespectivemediaserver." + }, + "8416": { + "code": 8416, + "desc": "Errorinfetchingthe service fromthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkifserviceisavailableingivennamespaceusingthefollowingcommand:\nkubectl get service -n \n■ ChecktheKubernetesdocumentationforservicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/" + }, + "8417": { + "code": 8417, + "desc": "Service alreadyavailableinthe namespace forthe MediaServer withunexpectedlabels.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheserviceusingthefollowingcommand:\nkubectl delete service -n \nTheoperatorrecreatesthe service.\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor servicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/" + }, + "8418": { + "code": 8418, + "desc": "Service alreadyavailableinthe namespace fortheMediaServer withunexpectedselectors.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheserviceusingthefollowingcommand:\nkubectl delete service -n \nTheoperatorrecreatesthe service.\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor servicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/" + }, + "8419": { + "code": 8419, + "desc": "Errorincreatingthe ConfigMap inthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor servicedetails:\nhttps://kubernetes.io/docs/concepts/services-networking/service/\n■ IfyoudeployNetBackuponAzureKubernetesClusterforthefirsttime,you\ncandeletethemediaCRbyremovingthe mediaServerssectioninthe\nenvironmentCRYAML.Youneedtosavethe mediaServerdatatoreuseit\ninnextstep.\n■ Recreatethe MediaServerCRagainbyupdatingthe environment.yaml\nwiththemediaServerssectionthatwasdeletedearlierandapplythechanges\nusingthefollowingcommand:\nkubectl apply -f \nTheNetBackupenvironmentanditsresourcesaredeletedandrecreated\nagain." + }, + "8420": { + "code": 8420, + "desc": "Errorinfetchingthe ConfigMap inthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkif configmapisavailableinthegiven namespaceusingthefollowing\ncommand:\nkubectl get configmap -n \n■ ChecktheKubernetesdocumentationfor configmapdetails:\nhttps://kubernetes.io/docs/concepts/configuration/configmap/" + }, + "8421": { + "code": 8421, + "desc": "Errorinupdatingthe ConfigMap inthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ ChecktheKubernetesdocumentationfor configmapdetails:\nhttps://kubernetes.io/docs/concepts/configuration/configmap/" + }, + "8422": { + "code": 8422, + "desc": "ConfigMap isalreadyavailableinthe namespace forthe MediaServer withunexpected labels.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ ChecktheKubernetesdocumentationfor configmapdetails:\nhttps://kubernetes.io/docs/concepts/configuration/configmap/" + }, + "8423": { + "code": 8423, + "desc": "Errorincreatingthe StatefulSet inthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterconfigurationandverifythatitmeetstheexpected\nprerequisitesforNetBackupdeployment.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/" + }, + "8424": { + "code": 8424, + "desc": "Errorinfetchingthe StatefulSet fromthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkyourclusterforissuesandverifythattheconfigurationiscorrect.Verify\nthatitmeetstheexpectedprerequisitesforNetBackupdeployment.Referto\ntheNetBackupDeploymentonAzureKubernetesCluster(AKS)Administrator’s\nGuide.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/\n■ Ifthesetupisafreshdeploymentandthebackupandtherecoveryjobsarenot\nconfigured:\n■ YoumaydeletetheCRbyremoving mediaServerssectionin\nenvironment.yaml(userneedstosavethemediaServerdatatoreuseitin\nnextstep)andapplythechangesusingthefollowingcommand:\nkubectl apply -f \n■ Recreatethe MediaServerCRagainbyupdatingthe environment.yaml\nwiththeMediaServersectionthatwasdeletedearlierandapplythechanges\nusingthefollowingcommand:\nkubectl apply -f \nTheNetBackupenvironmentanditsresourcesaredeletedandrecreated\nagain." + }, + "8425": { + "code": 8425, + "desc": "Errorinupdatingthe StatefulSet fromthe namespace forthe MediaServer . 1010NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ CheckifthereplicacountinthemediaserversectioninenvironmentCRis\ngreaterthanthepreviouslyusedreplicacount.\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/" + }, + "8426": { + "code": 8426, + "desc": "StatefulSet alreadyavailableinthenamespace forthe MediaServer withunexpectedlabels.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheexisting statefulsetusingthefollowingcommand:\nkubectl delete statefulset -n \nTheoperatorrecreatesthe statefulset.\n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/" + }, + "8427": { + "code": 8427, + "desc": "StatefulSet alreadyavailableinthenamespace forthe MediaServer withunexpectedselectors. 1011NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Deletetheexisting statefulsetusingthefollowingcommand:\nkubectl delete statefulset -n \n■ ChecktheKubernetesdocumentationfor statefulsetdetails:\nhttps://kubernetes.io/docs/concepts/workloads/controllers/statefulset/" + }, + "8428": { + "code": 8428, + "desc": "FailedtogetaninstanceofthePrimaryservice.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Checkiftheprimaryloadbalancerserviceisavailableingivennamespaceusing\nthefollowingcommand:\nkubectl get service -n \n■ Checkyourclusterverifythattheconfigurationiscorrect.Verifythatitmeets\ntheexpectedprerequisitesforNetBackupdeployment.RefertotheNetBackup\nDeploymentonAzureKubernetesCluster(AKS)Administrator’sGuide." + }, + "8429": { + "code": 8429, + "desc": "Failedtogettheloadbalancerservicedetailsoftheprimaryserver.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Theremightbeanissueinfetchingtheservice.VerifythatRBACpermissions\narecorrect.RefertotheNetBackupDeploymentonAzureKubernetesCluster\n(AKS)Administrator’sGuide." + }, + "8430": { + "code": 8430, + "desc": "Failedtoconnecttotheprimaryserverbecausetheprimaryservermay nothavestarted.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Ensurethattheclusternetworkisconfiguredcorrectly.Theloadbalancerservice\nmaynotberoutingrequeststothepodcorrectly.\n■ Checkthe PrimaryServerpodisinthereadystate(1/1)." + }, + "8431": { + "code": 8431, + "desc": "Failedtogetprimaryserver’sauthenticationsecret in the namespace .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Checkthattherespective secretisavailableinthe namespacewherethe\nPrimaryServerCRisdeployedusingthefollowingcommand:\nkubectl get secret -n " + }, + "8432": { + "code": 8432, + "desc": "FailedtogettheCAcertificatefingerprintortokenfromtheprimary server.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ ThePrimaryServercredentialsmayhaveexpired.Waitforthenextreconciler\nloop(waittimefor5minadded).\n■ Lookfortheprimaryserverpodandcheckthereadystate(1/1)ofthe\nPrimaryServerpodusingthefollowingcommand:\nkubectl get pod -n \nIfprimarypodisnotinreadystate,checkthehealthprobeeventsusingthe\nfollowingcommand:\nkubectl describe -n\n\n■ Formoreinformationthatisrelatedtohealthprobes,refertotheNetBackup\nDeploymentonAzureKubernetesCluster(AKS)Administrator’sGuide." + }, + "8433": { + "code": 8433, + "desc": "Errorinupdatingthe bp.confoftheprimaryserverinthe namespace forthe MediaServer .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Ensurethattheprimaryservercredentialsthatareinthesecretarenotexpired." + }, + "8434": { + "code": 8434, + "desc": "OnlyoneIPcanbeprovidedintheiplistoftheCustomResourcefor aprimaryserver.", + "first_action": "Inthe networkLoadBalanceroftheprimarysectionoftheenvironmentCR", + "full_action": "Performthefollowingasappropriate:\n■ Inthe networkLoadBalanceroftheprimarysectionoftheenvironmentCR\nYAML,thenumberofentriesthatarementionedinthe ipListmustbeequal\nto1.\nIfnot,edittheenvironmentCRwitheitheroffollowingitemsandensurethat\nthenumberofentriesin ipListoftheprimarysectionmustbeequalto1.\n■ EdittheenvironmentCRusingfollowingcommandandsave:\nkubectl edit environments.netbackup.veritas.com\n -n \n■ EdittheenvironmentCRYAMLandapplythechangeusingfollowing\ncommand:\nkubectl apply -f " + }, + "8435": { + "code": 8435, + "desc": "NumberofIPsprovidedinipListofCustomResourcemustnotbeless thanthereplicacount.", + "first_action": "VerifythenumberofIPaddressesthatarementionedinthe ipListprovided", + "full_action": "Performthefollowingasappropriate:\n■ VerifythenumberofIPaddressesthatarementionedinthe ipListprovided\ninthe networkLoadBalancerofthemediasectionintheenvironmentCR.The\nnumbermustbegreaterthanorequaltothemediareplicacountthatis\nmentionedinsamesection.\nIfnot,edittheenvironmentCRandensurethatthenumberofentriesinthe\nipListofthe mediaServerssectionisgreaterthanorequaltomediareplica\ncount.EdittheenvironmentCRwitheitherofthefollowingitems:\n■ EdittheenvironmentCRusingfollowingcommandandsave:\nkubectl edit environments.netbackup.veritas.com\n -n \n■ EdittheenvironmentCRYAMLandapplythechangeusingfollowing\ncommand:\nkubectl apply -f " + }, + "8436": { + "code": 8436, + "desc": "ResourceNamePrefixin specofcustomresourceofthemediaserver mustnotcontainthestring primary.", + "first_action": "Ensurethatthe resourceNamePrefixinthe mediaServerssectionofthe", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthe resourceNamePrefixinthe mediaServerssectionofthe\nenvironmentCRdoesnothavethe primarysubstring.\nIfitdoescontainthe primarysubstring,edittheenvironmentCRwitheitherof\nfollowingstepsandupdatethe resourceNamePrefixinthe mediaServers\nsection.\n■ EdittheenvironmentCRusingfollowingcommandandsave:\nkubectl edit environments.netbackup.veritas.com\n -n \n■ EdittheenvironmentCRYAMLandapplythechangeusingfollowing\ncommand:\nkubectl apply -f " + }, + "8437": { + "code": 8437, + "desc": "ResourceNamePrefixin specofcustomresourceoftheprimaryserver mustnotcontainthestring media.", + "first_action": "Ensurethatthe resourceNamePrefixinprimarysectionofenvironmentCR", + "full_action": "Performthefollowingasappropriate:\n■ Ensurethatthe resourceNamePrefixinprimarysectionofenvironmentCR\ndoesnothavethe mediasubstring.\nIfnot,edittheenvironmentCRwitheitheroffollowingitemsandupdatethe\nresourceNamePrefixintheprimarysection.\n■ EdittheenvironmentCRusingfollowingcommandandsave:\nkubectl edit environments.netbackup.veritas.com\n -n \n■ EdittheenvironmentCRYAMLandapplythechangeusingfollowing\ncommand:\nkubectl apply -f " + }, + "8438": { + "code": 8438, + "desc": "ExternalIPisnotassignedto service .", + "first_action": "Checktheserviceeventsforadetailedmessageusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ Checktheserviceeventsforadetailedmessageusingthefollowingcommand:\nkubectl describe -n \n■ TheresourcePrefixNameprovidedfortheprimaryandormediaserverssection\ninenvironmentCRYAMLmustbeunique.Ifitisnotunique,updatethe\nrespectivesectionintheYAML,deletetheenvironmentCR,andapplyitagain.\n■ VerifytheprovidedIPaddressandhostnameFQDNarealreadycreated.Also,\nverifythattheycorrectlyusedifmentionedinthe ipListunderthe\nnetworkLoadBalancerintheprimaryandthemediaserverssectioninthe\nenvironmentCRYAML.Formoredetailsrefertotheloadbalancerservice\nsectionintheNetBackupDeploymentonAzureKubernetesCluster(AKS)\nAdministrator’sGuide.\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide." + }, + "8439": { + "code": 8439, + "desc": "ErrorincreatingtheJob inthenamespace forthe .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythattheRBACpermissionsfortheJobarecorrect.RefertotheNetBackup\nDeploymentonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Ifthisissuehappenswithafreshdeployment,performthefollowing:\n■ Iftheissueisthe primaryServerCR,performthefollowing:\nDeletetheenvironmentCRusingthecommand: kubectl delete -f\n\nRedeploytheenvironmentagainusingthecommand: kubectl apply -f\n\n■ Iftheissueisthe mediaServerCR,deletetheCRbyremovingthe\nmediaServerssectioninenvironment.yaml.SavethemediaServersdata\nsomewheresothatitcanbeusedatthetimeofredeployment.Applychanges\nusingthecommand: kubectl apply -f \nAfterdeletingthe mediaServer,updatethe environment.yamlwiththe\nmediaServersdatathatwasdeletedearlier.Redeployitagainusingthe\ncommand: kubectl apply -f " + }, + "8440": { + "code": 8440, + "desc": "Config-checkerfailed,ortheconfigurationrequirementswerenotmet. 1018NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Iftheconfigurationchecksfailed,fixthecheckswithavalidresolution.Forother\nConfig-checkerdetails,refertotheNetBackupDeploymentonAzureKubernetes\nCluster(AKS)Administrator’sGuide." + }, + "8441": { + "code": 8441, + "desc": "FailedtogetConfig-checkerlogs.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ ChecktheConfig-checkerpodlogsformoredetailedmessageusingthefollowing\ncommand:\nkubectl logs -n " + }, + "8442": { + "code": 8442, + "desc": "Config-checkerexceededthetime-outlimit.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Ensurethatthenodesareavailabletoschedulethepodintheclusterwith\nrespectivelabels.\n■ Checkeventsoftheconfig-checkerpodusingthefollowingcommand:\nkubectl describe -n " + }, + "8443": { + "code": 8443, + "desc": "Incorrectusernameorpasswordinthe secret in namespace .", + "first_action": "Ensurethattheusernameandpasswordthatisdefined", + "full_action": "Ensurethattheusernameandpasswordthatisdefined\ninthesecretandusedinthePrimaryServerCRaresameasthesecretusedin\nthe MediaServerCR." + }, + "8444": { + "code": 8444, + "desc": "Errorincreatingthe role inthe namespace .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ ChecktheKubernetesdocumentationfor roledocumentation:UsingRBAC\nAuthorization|Kubernetes" + }, + "8445": { + "code": 8445, + "desc": "Errorinretrievingthe role inthe namespace .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ VerifythatRBACpermissionsarecorrect.RefertotheNetBackupDeployment\nonAzureKubernetesCluster(AKS)Administrator’sGuide.\n■ Checkifroleisavailableingivennamespaceusingthefollowingcommand:\nkubectl get role -n \n■ ChecktheKubernetesdocumentationfor roledocumentation:UsingRBAC\nAuthorization|Kubernetes" + }, + "8446": { + "code": 8446, + "desc": "InvalidformatforstaticIP address providedincustom resourcespecification.", + "first_action": "EnsurethattheformatofIPaddressesspecifiedinthe primaryServersor", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethattheformatofIPaddressesspecifiedinthe primaryServersor\nmediaServerssectioninenvironmentCRarevalid.\n■ IftheformatoftheIPaddressesisnotcorrect,edittheenvironmentCRwith\neitheroffollowingstepsandupdatetheIPaddressformatintherespective\nsections.\n■ EditenvironmentCRusingthefollowingcommandandsave:\nkubectl edit environments.netbackup.veritas.com\n -n \n■ EdittheenvironmentCRYAMLandapplythechangeusingthefollowing\ncommand:\nkubectl apply -f " + }, + "8453": { + "code": 8453, + "desc": "Errorincreatingthejob inthenamespace forthe .", + "first_action": "ReviewtheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator\n-n\n■ VerifythattheRBACpermissionsforthejobarecorrect.Refertothe NetBackup\nDeployment for Azure Kubernetes Cluster (AKS) Administrator’s Guide.\n■ IftheissueiswiththeprimaryserverCR,performthefollowing:\n■ DeletetheenvironmentCRusingthecommand: kubectl delete -f\n\n■ Redeploytheenvironmentagainusingthecommand: kubectl apply -f\n\n■ Ifthisissueoccursduringdatamigration,performthefollowing:\n■ Checkthemigrationpodlogsfordetailsusingthefollowingcommand:\nkubectl logs -n\n\n■ IftheNetBackupoperatorpodhasoneofthefollowingmessages:\nError while getting PVC for renaming.\nError while deleting old PVC.\nError while patching old PVC.\nError while renaming logs PVC.\nError while renaming catalog PVC.\nPerformthefollowingsteps:\n■ Manuallycopyorignorethefilesorcontinuewiththenextsteps.\n■ SavethePVC’svolumenameandstorageclassasfollows:\nkubectl describe pvc \n-n \n■ DeletetheoldAzurediskorfilesPVC,andrenamethenewAzurefiles\nPVCtotheoldAzurediskorfilesPVCnameasfollows:\nkubectl delete pvc \n-n \nkubectl patch pv --type json\n-p '[{\"op\": \"remove\", \"path\": \"/spec/claimRef\"}]'\n■ EnsurethatthePVisavailableaftercompletingtheprevioussteps.\n■ CreateanewAzurefilesPVCwiththeoldPVasfollows:\napiVersion: v1\nkind: PersistentVolumeClaim\nmetadata:\nname: \nnamespace: \nspec:\naccessModes:\n- ReadWriteMany\nvolumeName: \nstorageClassName: \nresources:\nrequests:\nstorage: 100Gi #previous files size\n■ Enabletheprobes /opt/veritas/vxapp-manage/nb-health enable.\n■ Setreplicacountto1orreapply environment.yamlfileasfollows:\nkubectl scale --replicas=1 -n\norreapplytheenvironment.yaml\nfile." + }, + "8454": { + "code": 8454, + "desc": "Migrationfailedortheconfigurationrequirementswerenotmet.", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ DeletethenewPVCwiththeAzurefilescreatedduringfaileddatamigration\nusingthefollowingcommand:\nkubectl delete pvc -n \nReapplythe environment.yamlfiletoreinitiatethedatamigration.Forother\nmigrationdetails,refertothe NetBackup Deployment for Azure Kubernetes Cluster\n(AKS) Administrator’s Guide." + }, + "8455": { + "code": 8455, + "desc": "Failedtogetmigrationlogs.", + "first_action": "ReviewtheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ReviewtheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Reviewthemigrationpodlogsformoredetailedmessageusingthefollowing\ncommand:\nkubectl logs -n " + }, + "8456": { + "code": 8456, + "desc": "Migrationexceededthetime-outlimit. 1024NetBackupstatuscodes NetBackup status codes", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ Ensurethatthenodesareavailabletoschedulethepodintheclusterwith\nrespectivelabels.\n■ Reviewtheeventsofthemigrationpodusingthefollowingcommand:\nkubectl describe -n \n■ DeletethenewPVCwiththeAzurefilesthatthefaileddatamigrationcreates\nusingthefollowingcommand:\nkubectl delete pvc -n \nReapplythe environment.yamlfiletoreinitiatethedatamigration.Forother\nmigrationdetails,refertothe NetBackup Deployment for Azure Kubernetes Cluster\n(AKS) Administrator’s Guide." + }, + "8459": { + "code": 8459, + "desc": "MigrationStatus:TransferFailed.", + "first_action": "Checkthemigrationpodlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ Checkthemigrationpodlogsfordetailsusingthefollowingcommand:\nkubectl logs -n\n\n■ Manuallycopyorignorethefilesorcontinuewiththenextsteps.\n■ SavethePVC’svolumenameandstorageclassasfollows:\nkubectl describe pvc \n-n \n■ DeletetheoldAzurediskorfilesPVC,andrenamethenewAzurefilesPVCto\ntheoldAzurediskorfilesPVCnameasfollows:\nkubectl delete pvc \n-n \nkubectl patch pv --type json\n-p '[{\"op\": \"remove\", \"path\": \"/spec/claimRef\"}]'\n■ EnsurethatthePVisavailableaftercompletingtheprevioussteps.\n■ CreateanewAzurefilesPVCwiththeoldPVasfollows:\napiVersion: v1\nkind: PersistentVolumeClaim\nmetadata:\nname: \nnamespace: \nspec:\naccessModes:\n- ReadWriteMany\nvolumeName: \nstorageClassName: \nresources:\nrequests:\nstorage: 100Gi #previous files size\n■ Enabletheprobes /opt/veritas/vxapp-manage/nb-health enable.\n■ Setreplicacountto1orreapply environment.yamlfileasfollows:\nkubectl scale --replicas=1 -n\norreapplytheenvironment.yamlfile." + }, + "8460": { + "code": 8460, + "desc": "MigrationStatus:VerificationFailed", + "first_action": "Checkthemigrationpodlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ Checkthemigrationpodlogsfordetailsusingthefollowingcommand:\nkubectl logs -n\n\n■ Manuallycopyorignorethefilesorcontinuewiththenextsteps.\n■ SavethePVC’svolumenameandstorageclassasfollows:\nkubectl describe pvc \n-n \n■ DeletetheoldAzurediskorfilesPVC,andrenamethenewAzurefilesPVCto\ntheoldAzurediskorfilesPVCnameasfollows:\nkubectl delete pvc \n-n \nkubectl patch pv --type json\n-p '[{\"op\": \"remove\", \"path\": \"/spec/claimRef\"}]'\n■ EnsurethatthePVisavailableaftercompletingtheprevioussteps.\n■ CreateanewAzurefilesPVCwiththeoldPVasfollows:\napiVersion: v1\nkind: PersistentVolumeClaim\nmetadata:\nname: \nnamespace: \nspec:\naccessModes:\n- ReadWriteMany\nvolumeName: \nstorageClassName: \nresources:\nrequests:\nstorage: 100Gi #previous files size\n■ Enabletheprobes /opt/veritas/vxapp-manage/nb-health enable.\n■ Setreplicacountto1orreapply environment.yamlfileasfollows:\nkubectl scale --replicas=1 -n\norreapplytheenvironment.yamlfile." + }, + "8469": { + "code": 8469, + "desc": "ErrorinrenamingthePVC to inthe namespace .", + "first_action": "ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupoperatorlogsfordetailsusingthefollowingcommand:\nkubectl logs netbackup-operator -n\n\n■ CheckifthestorageClassNameprovidedinCRisavailableintheclusterusing\nfollowingcommand:\nkubectl get storageclass\n■ VerifythatRBACpermissionsarecorrect.Refertothe NetBackup Deployment\non Azure Kubernetes Cluster (AKS) Administrator’s Guide.\n■ ChecktheKubernetesdocumentationforPVCdetails.\n■ Manuallyrenameusingthefollowingsteps:\n■ SavethePVC’svolumenameandstorageclassasfollows:\nkubectl describe pvc \n-n < netbackup-environment-namespace >\n■ DeletetheoldAzurediskorfilesPVC:\nkubectl delete pvc \n-n \nkubectl patch pv --type json\n-p '[{\"op\": \"remove\", \"path\": \"/spec/claimRef\"}]'\n■ EnsurethatthePVisavailableaftercompletingtheprevioussteps.\n■ CreateanewAzurefilesPVCwiththeoldPVasfollows:\napiVersion: v1\nkind: PersistentVolumeClaim\nmetadata:\nname: \nnamespace: \nspec:\naccessModes:\n- ReadWriteMany\nvolumeName: \nstorageClassName: \nresources:\nrequests:\nstorage: 100Gi #previous files size\n■ Enabletheprobes /opt/veritas/vxapp-manage/nb-health enable.\n■ Setreplicacountto1orreapply environment.yamlfileasfollows:\nkubectl scale --replicas=1 -n\norreapplythe environment.yaml\nfile." + }, + "8500": { + "code": 8500, + "desc": "Connectionwiththewebservicewasnotestablished", + "first_action": "CheckthattheNetBackupWebManagementConsoleis", + "full_action": "CheckthattheNetBackupWebManagementConsoleis\nupandrunning.Ifitisnotrunning,startitwiththe nbwmc -startcommand." + }, + "8503": { + "code": 8503, + "desc": "CURLhasreturnedanunknownerror.", + "first_action": "Formoreinformationaboutthiserrorcode,reviewthe", + "full_action": "Formoreinformationaboutthiserrorcode,reviewthe\nfollowingtechnicalarticle:https://www.veritas.com/support/en_US/article.100034053" + }, + "8504": { + "code": 8504, + "desc": "ThewebservicecertificateisissuedbyanunknownCertificateAuthority.", + "first_action": "FetchtheCAcertificatefortherequiredserverandreruntheoperation.", + "full_action": "Dooneofthefollowing:\n■ FetchtheCAcertificatefortherequiredserverandreruntheoperation.\n■ EnsurethatthemasterserverisenabledtouseaNetBackupCA-signed\ncertificateoranexternalCA-signedcertificate,whicheverisapplicable.\nIftheproblemcontinues,savealloftheerrorloginformationandcontactCohesity\nTechnicalSupport." + }, + "8505": { + "code": 8505, + "desc": "Ensurethatthehostclockandthemasterserverclockaresynchronized.", + "first_action": "Checkifthehost’sclockisinsyncwiththespecified", + "full_action": "Checkifthehost’sclockisinsyncwiththespecified\nserver.Correctthetimeonthehost,ifnecessary,andreruntheoperation.Ifthe\nproblemcontinues,savealloftheerrorloginformationandcontactCohesity\nTechnicalSupport." + }, + "8506": { + "code": 8506, + "desc": "Thecertificatehasexpired.", + "first_action": "Checkifthehost'sclockisinsyncwiththespecifiedserver.", + "full_action": "Checkifthehost'sclockisinsyncwiththespecifiedserver.\nCorrectthetimeonthehost,ifnecessary,andreruntheoperation.Iftheproblem\ncontinues,savealloftheerrorloginformationandcontactCohesityTechnical\nSupport." + }, + "8507": { + "code": 8507, + "desc": "Thecertificatecouldnotbeverified.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "8508": { + "code": 8508, + "desc": "ListoftrustedCertificateAuthoritiescannotbefetched. 1030NetBackupstatuscodes NetBackup status codes", + "first_action": "Usethe nbcertcmd -listCACertDetailscommandtoverifythattheCA", + "full_action": "Dothefollowing,asappropriate:\n■ Usethe nbcertcmd -listCACertDetailscommandtoverifythattheCA\ncertificateisaddedtothetruststore.Runthe nbcertcmd -getCACertificate\n-server master_server_namecommandtoaddtherequiredcertificatetothe\ntruststore.\n■ ForRHV:\n■ Whenthe VIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLEDoptionis\nenabled,youmustverifytheplacementofthecertificatesandCRLs.Verify\nwhethertheRHVvirtualizationserver’scertificatesandCRLsareaddedto\ntherespectiveECAconfiguredtruststoreandtheCRLpath.\n■ EnsurethatthecertificatesandtheCRLfilesareinthecorrectformatand\nthetruststorefileandtheCRLfilesarenotcorrupted.\n■ OnlyPEMcertificateformatforfile-basedtruststore&Windowstruststore\naresupportedforvirtualizationservers.P7borDERformatfilebasedtrust\nstoreisnotsupported.Whenthisfeatureisenabled,thecertificateECA\nstoreshouldeitherbeWindowscertificatestoreorfilebasedPEMformat\nstore." + }, + "8509": { + "code": 8509, + "desc": "Thespecifiedservernamewasnotfoundinthewebservicecertificate.", + "first_action": "Reruntheoperationusingoneofthenameslistedinthe", + "full_action": "Reruntheoperationusingoneofthenameslistedinthe\nserver’scertificate." + }, + "8510": { + "code": 8510, + "desc": "Webservercertificateverificationfailed. 1031NetBackupstatuscodes NetBackup status codes", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "8511": { + "code": 8511, + "desc": "Failedtoloadthelocalcertificateorthekeystore.", + "first_action": "Ensurethatthecertificateandthekeystoreareaccessible", + "full_action": "Ensurethatthecertificateandthekeystoreareaccessible\nandthattheirpathsarecorrect." + }, + "8512": { + "code": 8512, + "desc": "Failedtoretrievethecertificateinformation.", + "first_action": "Ensurethatthespecifiedcertificatetruststorefileisin", + "full_action": "Ensurethatthespecifiedcertificatetruststorefileisin\nthecorrectformatandtherequiredhostcertificatesarepresentinthefile." + }, + "8516": { + "code": 8516, + "desc": "SSLhandshakeerrorhasoccurred.", + "first_action": "Ensurethatthecipherthatisconfiguredontheremote", + "full_action": "Ensurethatthecipherthatisconfiguredontheremote\nhostispresentinthecipherlistonthehost.Alsoensurethattheremotehost\nsupportstheTLSversionbeingused." + }, + "8517": { + "code": 8517, + "desc": "ThespecifiedSSLciphercannotbeused.", + "first_action": "Ensurethatthecipherthatisconfiguredonthevirtualization", + "full_action": "Ensurethatthecipherthatisconfiguredonthevirtualization\nserverispresentinthecipherlistonthehost.Alsoensurethatthespecifiedcipher\nlistisinthecorrectformat." + }, + "8604": { + "code": 8604, + "desc": "Unabletovalidatethecertificateforhost.", + "first_action": "WhentheVIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLEDoptionisenabled,", + "full_action": "Dothefollowing,asappropriate:\nForRHV:\n■ WhentheVIRTUALIZATION_HOSTS_SECURE_CONNECT_ENABLEDoptionisenabled,\nyoumustverifytheplacementofthecertificatesandCRLs.Verifywhetherthe\nRHVvirtualizationserver’scertificatesandCRLsareaddedtotherespective\nECAconfiguredtruststoreandtheCRLpath.\n■ EnsurethatthecertificatesandtheCRLfilesareinthecorrectformatandthe\ntruststorefileandtheCRLfilesarenotcorrupted.\n■ OnlythePEMcertificateformatforafile-basedtruststoreandWindowstrust\nstoreissupportedforvirtualizationservers.P7borDERformatfile-basedtrust\nstoreisnotsupported.Whenthisfeatureisenabled,thecertificateECAstore\nshouldeitherbeWindowscertificatestoreorfile-basedPEMformatstore.\nForShelteredHarborsolution:\n■ VerifythatthecorrectCAcertificatefileisprovidedintheShelteredHarbor\nsolutionconfiguration.YoucanverifytheconfigurationoftheShelteredHarbor\nsolutionusingthefollowingcommand:\nOnUNIX:\n/usr/openv/netbackup/bin/nbshvault --show-config\nOnWindows:\ninstall_path\\NetBackup\\bin\\nbshvault --show-config" + }, + "8611": { + "code": 8611, + "desc": "Failedtoopentheconnectiontotheremoteobjectthatisreferredtoby theURI.", + "first_action": "Verifyifthehostnameortheportisvalidsothatthe", + "full_action": "Verifyifthehostnameortheportisvalidsothatthe\nconnectionwiththeservercanbeestablished.Also,makesureiftheserveris\nreachable." + }, + "8617": { + "code": 8617, + "desc": "Theconnectioncontinuesbecauseinsecurecommunicationwithhosts isallowed.", + "first_action": "8.0,soitcancommunicatesecurely.", + "full_action": "UpgradethehosttoaNetBackupversionthatislaterthan\n8.0,soitcancommunicatesecurely." + }, + "8618": { + "code": 8618, + "desc": "TheconnectionisdroppedbecausethehostID-to-hostnamemapping isnotapproved.", + "first_action": "TheNetBackupadministratormustapproveallrelevant", + "full_action": "TheNetBackupadministratormustapproveallrelevant\nhostID-to-hostnamemappingsforthegivenhost." + }, + "8619": { + "code": 8619, + "desc": "TheconnectioncontinuesasthehostID-to-hostnamemappingis automaticallyapproved.", + "first_action": "Noactionisrequired.", + "full_action": "Noactionisrequired." + }, + "8620": { + "code": 8620, + "desc": "Theconnectionisdroppedbecauseinsecurecommunicationwithhosts isnotallowed.", + "first_action": "8.0,soitcancommunicatesecurely.", + "full_action": "UpgradethehosttoaNetBackupversionthatislaterthan\n8.0,soitcancommunicatesecurely." + }, + "8621": { + "code": 8621, + "desc": "TheconnectionisdroppedbecausethehostappearstobeNetBackup 8.0orearlier.", + "first_action": "Verifythatthepeerhostwasupgradedandthen", + "full_action": "Verifythatthepeerhostwasupgradedandthen\ndowngradedtoaback-levelrelease.Ifthisisthecase,thentheNetBackup\nadministratorcanmarkthegivenhostasinsecure.\nIfthisisnotthecase,thenanotherhostistryingtospoofthepeerhost.Youcan\nusethenetworktoolstofindoutwhichhostitisandtakecorrectiveaction." + }, + "8622": { + "code": 8622, + "desc": "TheconnectionisdroppedbecauseaconflictinthehostID-to-hostname mappingisdetected.", + "first_action": "IftherearemultiplehostIDsinyourenvironmentthatare", + "full_action": "IftherearemultiplehostIDsinyourenvironmentthatare\nassociatedwiththesamehostname,theNetBackupadministratorshouldverify\nandapprovethemapping.\nIfanunknownhosttriestospoofthepeerhost,youcanusetheavailablenetwork\ntoolstofindoutwhichhostitisandtakecorrectiveaction." + }, + "8623": { + "code": 8623, + "desc": "Failedtodeterminetheconnectiontypeofthehost.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "8625": { + "code": 8625, + "desc": "Serverisunavailabletoprocesstherequest.Pleasetrylater.", + "first_action": "EnsurethattheNetBackupservicesareupandrunningcorrectly.", + "full_action": "Dothefollowing,asappropriate:\n■ EnsurethattheNetBackupservicesareupandrunningcorrectly.\n■ IftherelevantNetBackupservicesareupandyoustillreceivethiserrorcode,\nthenthewebserverisunderaheavyload.Retrytheoperationinafewseconds." + }, + "8629": { + "code": 8629, + "desc": "TheNetBackupdeduplicationwebserver'sSSLcertificatehashentry wasnotfoundintheNetBackupconfigurationdatabase.", + "first_action": "FollowthetroubleshootingstepstoinstalltheSSL", + "full_action": "FollowthetroubleshootingstepstoinstalltheSSL\ncertificatesontheNetBackupmasterserverfortheNetBackupappliances." + }, + "8630": { + "code": 8630, + "desc": "TheNetBackupdeduplicationwebserver'sSSLcertificaterecordwas notfoundintheNetBackupconfigurationdatabase.", + "first_action": "FollowthetroubleshootingstepstoinstalltheSSL", + "full_action": "FollowthetroubleshootingstepstoinstalltheSSL\ncertificatesontheNetBackupmasterserverfortheNetBackupappliances." + }, + "8631": { + "code": 8631, + "desc": "ThecurrenthostID-to-hostnamemappingconflictswiththeNetBackup deduplicationwebserver'shostnameintheNetBackupconfigurationdatabase. PleaseupdatetheNetBackupdeduplicationwebserver'sSSLcertificaterecord.", + "first_action": "ThecurrentNetBackuphostID-to-hostnamemappingisreturningadifferent", + "full_action": "Dothefollowing,asappropriate:\n■ ThecurrentNetBackuphostID-to-hostnamemappingisreturningadifferent\nhostnamefromthehostnamethatisstoredintheNetBackupdatabaserecord\nfortheMSDPSSLcertificates.UpdatetheNetBackupdeduplicationwebserver's\nSSLcertificaterecord.\n■ FollowthetroubleshootingstepstoinstalltheSSLcertificatesontheNetBackup\nmasterserverfortheNetBackupappliances." + }, + "8632": { + "code": 8632, + "desc": "TheNetBackupdeduplicationwebserver'sSSLcertificatewasnotfound inthetruststorefortheNetBackupdeduplicationservers.", + "first_action": "ThereisaNetBackupdatabaserecordfortheMSDPSSLcertificate,butthe", + "full_action": "Dothefollowing,asappropriate:\n■ ThereisaNetBackupdatabaserecordfortheMSDPSSLcertificate,butthe\ncertificatewasnotfoundinthetruststore.Ensurethatthereisacertificatein\nthetruststore.\n■ FollowthetroubleshootingstepstoinstalltheSSLcertificatesontheNetBackup\nmasterserverfortheNetBackupappliances." + }, + "8633": { + "code": 8633, + "desc": "TheprovidedSSLcertificatehashdidnotmatchtheSSLcertificate presentedbytheNetBackupdeduplicationwebserver.", + "first_action": "VerifythattheprovidedSHA-512SSLcertificatehashis", + "full_action": "VerifythattheprovidedSHA-512SSLcertificatehashis\nforthecertificatethatispresentedbythewebserver(nginx)ontheNetBackup\nappliancehost.ThishostisknowntothemasterserverbythegivenhostID." + }, + "8634": { + "code": 8634, + "desc": "Duplicatekeyname.", + "first_action": "UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore", + "full_action": "Verifytheownershipandthepermissionsofthefiles\n.credential_keystoreand credjkskey.Ifnecessary,allowreadpermissionfor\ntheuseraccount nbwebsvc.Then,retrytheaction.\nThepathto .credential_keystoreis:\n■ UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore\n■ Windows:\ninstall_path\\NetBackup\\var\\global\\wsl\\credentials\\.credential_keystore\nThepathtocredjskey(thefilethatholdsthepasswordtothecredentialkeystore)\nis:\n■ UNIX: /usr/openv/var/global/credjkskey\n■ Windows: install_path\\NetBackup\\var\\global\\credjkskey" + }, + "8635": { + "code": 8635, + "desc": "Errorstoringthekeyinthekeystore.", + "first_action": "UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore", + "full_action": "Verifytheownershipandthepermissionsofthefiles\n.credential_keystoreand credjkskey.Ifnecessary,allowreadpermissionfor\ntheuseraccount nbwebsvc.Then,retrytheaction.\nThepathto .credential_keystoreis:\n■ UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore\n■ Windows:\ninstall_path\\NetBackup\\var\\global\\wsl\\credentials\\.credential_keystore\nThepathtocredjskey(thefilethatholdsthepasswordtothecredentialkeystore)\nis:\n■ UNIX: /usr/openv/var/global/credjkskey\n■ Windows: install_path\\NetBackup\\var\\global\\credjkskey" + }, + "8636": { + "code": 8636, + "desc": "Errorloadingthekeystore.", + "first_action": "UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore", + "full_action": "Verifytheownershipandthepermissionsofthefiles\n.credential_keystoreand credjkskey.Ifnecessary,allowreadpermissionfor\ntheuseraccount nbwebsvc.Then,retrytheaction.\nThepathto .credential_keystoreis:\n■ UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore\n■ Windows:\ninstall_path\\NetBackup\\var\\global\\wsl\\credentials\\.credential_keystore\nThepathtocredjskey(thefilethatholdsthepasswordtothecredentialkeystore)\nis:\n■ UNIX: /usr/openv/var/global/credjkskey\n■ Windows: install_path\\NetBackup\\var\\global\\credjkskey" + }, + "8638": { + "code": 8638, + "desc": "Errorworkingwiththeencryptioncipher.", + "first_action": "EnsurethattheNetBackupJavaRuntimeEnvironment", + "full_action": "EnsurethattheNetBackupJavaRuntimeEnvironment\n(JRE)securityprovidersareinstalled.Then,restarttheNetBackupWeb\nManagementConsole(nbwmcor nbwmc.exe)andretrytheaction." + }, + "8639": { + "code": 8639, + "desc": "Encryptionkeyerror.", + "first_action": "EnsurethattheNetBackupJavaRuntimeEnvironment", + "full_action": "EnsurethattheNetBackupJavaRuntimeEnvironment\n(JRE)securityprovidersareinstalled.Then,restarttheNetBackupWeb\nManagementConsole(nbwmcor nbwmc.exe)andretrytheaction." + }, + "8640": { + "code": 8640, + "desc": "Encryptionerrorworkingwithkeytag.", + "first_action": "UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore", + "full_action": "Verifytheownershipandthepermissionsofthefiles\n.credential_keystoreand credjkskey.Ifnecessary,allowreadpermissionfor\ntheuseraccount nbwebsvc.Then,retrytheaction.\nThepathto .credential_keystoreis:\n■ UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore\n■ Windows:\ninstall_path\\NetBackup\\var\\global\\wsl\\credentials\\.credential_keystore\nThepathtocredjskey(thefilethatholdsthepasswordtothecredentialkeystore)\nis:\n■ UNIX: /usr/openv/var/global/credjkskey\n■ Windows: install_path\\NetBackup\\var\\global\\credjkskey" + }, + "8641": { + "code": 8641, + "desc": "Encryptionmanagererror.", + "first_action": "EnsurethattheNetBackupJavaRuntimeEnvironment", + "full_action": "EnsurethattheNetBackupJavaRuntimeEnvironment\n(JRE)securityprovidersareinstalled.Then,restarttheNetBackupWeb\nManagementConsole(nbwmcor nbwmc.exe)andretrytheaction." + }, + "8642": { + "code": 8642, + "desc": "Encryptionerrorworkingwithkeystore.", + "first_action": "UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore", + "full_action": "Verifytheownershipandthepermissionsofthefiles\n.credential_keystoreand credjkskey.Ifnecessary,allowreadpermissionfor\ntheuseraccount nbwebsvc.Then,retrytheaction.\nThepathto .credential_keystoreis:\n■ UNIX: /usr/openv/var/global/wsl/credentials/.credential_keystore\n■ Windows:\ninstall_path\\NetBackup\\var\\global\\wsl\\credentials\\.credential_keystore\nThepathtocredjskey(thefilethatholdsthepasswordtothecredentialkeystore)\nis:\n■ UNIX: /usr/openv/var/global/credjkskey\n■ Windows: install_path\\NetBackup\\var\\global\\credjkskey" + }, + "8656": { + "code": 8656, + "desc": "TheSAMLcertificatealreadyexists.", + "first_action": "Ifyouwanttore-generatetheSAMLcertificatesand", + "full_action": "Ifyouwanttore-generatetheSAMLcertificatesand\nkeystore,sendthe -foptionwiththe nbidpcmd CLIcommandtoforcefully\nre-generatethecertificateandkeystore." + }, + "8657": { + "code": 8657, + "desc": "TheSAMLkeystorecannotbegenerated.", + "first_action": "ForNetBackupissuedSAMLcertificateandkeystore,deleteanyexistingSAML", + "full_action": "Performthefollowingactionsasappropriate:\n■ ForNetBackupissuedSAMLcertificateandkeystore,deleteanyexistingSAML\ncertificatesorkeystoreandre-generatethem.\n■ ForexternalCAissuedSAMLkeystoreconfiguration,reviewthefollowingas\nappropriate:\n■ IfyouwanttoreusetheNetBackupECAconfiguration,verifythatthemaster\nserverisECAconfiguredandtheECAkeystoreandpasskeyfilesarepresent\ninthefollowingpaths:\n■ Windows:\nECAcredentialsdirectorypath:\ninstall_path\\var\\global\\wsl\\credentials\\externalcacreds\nECAkeystorepath: install_path\\var\n\\global\\wsl\\credentials\\externalcacreds\\nbwebservice.bcfks\nECAkeystorepasskeypath:\ninstall_path\\var\\global\\wsl\\credentials\\externalcacreds\\jkskey\n■ UNIX:\nECAcredentialsdirectorypath:\nusr/openv/var/global/wsl/credentials/externalcacreds\nECAkeystorepath:\nusr/openv/var/global/wsl/credentials/externalcacreds/nbwebservice.bcfks\nECAkeystorepasskeypath:\nusr/openv/var/global/wsl/credentials/externalcacreds/jkskey\n■ IftheexternalCAissuedcertificateandprivatekeyfilesareprovided,verifythat\ntheprovidedpathsarecorrectandtheprovidedfilesareinPEMformat.Verify\nthatthefilesarenotcorrupted." + }, + "8658": { + "code": 8658, + "desc": "TheSAMLkeystorecannotbedeleted.", + "first_action": "NetBackupissuedSAMLcertificateandkeystorefiles:", + "full_action": "Ensurethatuserhastherequiredpermissiontodelete\ntheSAMLcertificateandkeystorefilespresentinthefollowingpaths:\n■ NetBackupissuedSAMLcertificateandkeystorefiles:\n■ Windows:\nSAMLcredentialsdirectorypath:\ninstall_path\\var\\global\\vxss\\samlcreds\nSAMLkeystorepath:\ninstall_path\\var\\global\\wsl\\credentials\\nbwebsaml.bcfks\nSAMLkeystorepasskeypath: install_path\\var\\global\\samljkskey\n■ UNIX:\nSAMLcredentialsdirectorypath:usr/openv/var/global/vxss/samlcreds\nSAMLkeystorepath:\nusr/openv/var/global/wsl/credentials/nbwebsaml.bcfks\nSAMLkeystorepasskeypath: usr/openv/var/global/samljkskey\n■ ExternalCAissuedSAMLkeystore:\n■ Windows:\nSAMLcredentialsdirectorypath:\ninstall_path\\var\\global\\wsl\\credentials\\samlecacreds\nSAMLkeystorepath:\ninstall_path\\var\\global\\wsl\\credentials\\samlecacreds\\nbwebsaml.bcfks\nSAMLkeystorepasskeypath:\ninstall_path\\var\\global\\wsl\\credentials\\samlecacreds\\jkskey\n■ UNIX:\nSAMLcredentialsdirectorypath:\nusr/openv/var/global/wsl/credentials/samlecacreds\nSAMLkeystorepath:\nusr/openv/var/global/wsl/credentials/samlecacreds/nbwebsaml.bcfks\nSAMLkeystorepasskeypath:\nusr/openv/var/global/wsl/credentials/samlecacreds/jkskey" + }, + "8676": { + "code": 8676, + "desc": "Theaccesscodeisnotappropriate.", + "first_action": "Ensurethatyouusedtheappropriateaccesscodeand", + "full_action": "Ensurethatyouusedtheappropriateaccesscodeand\napprovalworkflow." + }, + "8677": { + "code": 8677, + "desc": "Theaccesscodeisexpired.", + "first_action": "Runthe bpnbat -login -loginType webUIcommand", + "full_action": "Runthe bpnbat -login -loginType webUIcommand\ntoreceivethenewaccesscode." + }, + "8678": { + "code": 8678, + "desc": "Theaccesscoderequestisdeclined.", + "first_action": "ContactyourSecurityAdministrator.", + "full_action": "ContactyourSecurityAdministrator." + }, + "8679": { + "code": 8679, + "desc": "Theaccesscoderequestisalreadyapproved.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8680": { + "code": 8680, + "desc": "Theaccesscoderequesthasapprovalpending.", + "first_action": "ContacttheSecurityAdministratortoverifytheaccess", + "full_action": "ContacttheSecurityAdministratortoverifytheaccess\ncode." + }, + "8700": { + "code": 8700, + "desc": "Thehostdatabasewebserviceisunavailableduetoaninternalerror.", + "first_action": "ExaminetheNetBackuperrorlogsforadditionalerror", + "full_action": "ExaminetheNetBackuperrorlogsforadditionalerror\nmessages.Additionally,youcanrefertothedebuglogsforthiswebservice(on\nthemasterserver)todeterminethecauseoftheerror.\nAlternatively,contactCohesityTechnicalSupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable." + }, + "8701": { + "code": 8701, + "desc": "Thehostdoesnotexist.", + "first_action": "Thehostthatyouaretryingtoaccessmaynotbeaknown", + "full_action": "Thehostthatyouaretryingtoaccessmaynotbeaknown\nNetBackuphost.StartingwithNetBackup8.0,ahostisaddedautomaticallywhen\nitcommunicateswithaNetBackup8.0masterserver.\nAlternatively,contactCohesityTechnicalSupportandsendtheappropriatelogs.\nAcompletelistofrequiredlogsandconfigurationinformationisavailable." + }, + "8702": { + "code": 8702, + "desc": "Thehostcannotbecreatedbecausethehostnamealreadyexistsin thehostdatabase. 1046NetBackupstatuscodes NetBackup status codes", + "first_action": "Toresolveissuesthatarerelatedtodifferenthostshaving", + "full_action": "Toresolveissuesthatarerelatedtodifferenthostshaving\nthesamenameoralias,verifythenetworkhostnamemapping." + }, + "8703": { + "code": 8703, + "desc": "ThehostcannotbecreatedbecausethehostID-to-hostnamemapping alreadyexistsinthehostdatabase.", + "first_action": "Toresolveissuesthatarerelatedtodifferenthostshaving", + "full_action": "Toresolveissuesthatarerelatedtodifferenthostshaving\nthesamenameoralias,verifythenetworkhostnamemapping." + }, + "8704": { + "code": 8704, + "desc": "Aconflictoccurredwhileupdatingthehostdatabase.Kindlyretrythe operation.", + "first_action": "Iftheproblemcontinues,savealloftheerrorloginformation", + "full_action": "Iftheproblemcontinues,savealloftheerrorloginformation\nandcontactCohesityTechnicalSupport.Acompletelistofrequiredlogsand\nconfigurationinformationisavailable." + }, + "8705": { + "code": 8705, + "desc": "ThespecifiedhostisnotaNetBackupclienthostandthereforeitcannot bedecommissioned.", + "first_action": "Usetheinformationinthetechnicalnotethatisshownto", + "full_action": "Usetheinformationinthetechnicalnotethatisshownto\ndeterminethecauseoftheerrorandtheappropriateactionstoresolveit:\nhttps://www.veritas.com/content/support/en_US/article.100073398" + }, + "8706": { + "code": 8706, + "desc": "Therequiredfieldismissingfromtheinputrequest.", + "first_action": "Enteravalidvalueforthemandatoryfieldsandtryagain.", + "full_action": "Enteravalidvalueforthemandatoryfieldsandtryagain." + }, + "8707": { + "code": 8707, + "desc": "ThewebservicecannotupdatethehostID.", + "first_action": "RemovethehostIDfromtheinputrequesttocomplete", + "full_action": "RemovethehostIDfromtheinputrequesttocomplete\ntheremainingoperations." + }, + "8708": { + "code": 8708, + "desc": "Constraintviolationsaredetectedforthegivenattributesintheinput request", + "first_action": "Enteravalidinputfortheinputparameterandtryagain.", + "full_action": "Enteravalidinputfortheinputparameterandtryagain." + }, + "8709": { + "code": 8709, + "desc": "Thedestinationfileordirectoryalreadyexists.", + "first_action": "Noactionrequired.", + "full_action": "Noactionrequired." + }, + "8710": { + "code": 8710, + "desc": "Thefilecannotbeuploadedbecauseofinsufficientdiskspaceonthe host.", + "first_action": "Toresolvetheissue,createspaceonthemasterserver", + "full_action": "Toresolvetheissue,createspaceonthemasterserver\nfor var/globalpaths." + }, + "8711": { + "code": 8711, + "desc": "Thefolderwherethetelemetrydataneedstobeuploadeddoesnot exist.", + "first_action": "ContactCohesityTechnicalSupportandsendthe", + "full_action": "ContactCohesityTechnicalSupportandsendthe\nappropriatelogs.Acompletelistofrequiredlogsandconfigurationinformationis\navailable." + }, + "8712": { + "code": 8712, + "desc": "Failedtouploadthefile. 1049NetBackupstatuscodes NetBackup status codes", + "first_action": "ContactCohesityTechnicalSupportandsendthe", + "full_action": "ContactCohesityTechnicalSupportandsendthe\nappropriatelogs.Acompletelistofrequiredlogsandconfigurationinformationis\navailable." + }, + "8713": { + "code": 8713, + "desc": "Failedtouploadthefile.Theinputfilecannotbeempty.", + "first_action": "Verifythattheinputfilefortelemetryiscorrect.", + "full_action": "Verifythattheinputfilefortelemetryiscorrect." + }, + "8714": { + "code": 8714, + "desc": "Themappingcannotbemarkedasunsharedbecauseitisalready shared.", + "first_action": "Deletethesharedmappingentry.", + "full_action": "Deletethesharedmappingentry." + }, + "8715": { + "code": 8715, + "desc": "Aconflictinthemappingisdetected.Thehostnameisalreadymapped withadifferenthost.", + "first_action": "Marktheconflictingmappingassharedtobeabletoapproveit.", + "full_action": "Dooneofthefollowingtoresolvetheconflictingmapping:\n■ Marktheconflictingmappingassharedtobeabletoapproveit.\n■ Deletetheconflictingmapping." + }, + "8716": { + "code": 8716, + "desc": "Themappingcannotbeaddedbecauseitisempty.", + "first_action": "ProvideavalidhostID-to-hostnamemapping.", + "full_action": "ProvideavalidhostID-to-hostnamemapping." + }, + "8717": { + "code": 8717, + "desc": "Theoperationfailedasoneoftheinputparametersisinvalid.", + "first_action": "Provideavalidinputparameter.Formoreinformation,", + "full_action": "Provideavalidinputparameter.Formoreinformation,\nseetheNetBackuplogs." + }, + "8718": { + "code": 8718, + "desc": "Themappingcannotbedeletedasthisistheprimaryhostnameforthe hostID.", + "first_action": "Donotdeletetheprimaryhostnamethatismappedwith", + "full_action": "Donotdeletetheprimaryhostnamethatismappedwith\nthehostID." + }, + "8719": { + "code": 8719, + "desc": "Theconflictingmappingcannotbeapprovedbecauseitisnotashared mapping.", + "first_action": "Marktheconflictingmappingassharedtobeabletoapproveit.", + "full_action": "Dooneofthefollowingtoresolvetheconflictingmapping:\n■ Marktheconflictingmappingassharedtobeabletoapproveit.\n■ Deletetheconflictingmapping." + }, + "8720": { + "code": 8720, + "desc": "ThehostIDdoesnotexist.", + "first_action": "listCertDetailscommand.IfthespecifiedNetBackuphostispartofmultiple", + "full_action": "CheckthespecifiedhostIDbyusingthe nbcertcmd\n-listCertDetailscommand.IfthespecifiedNetBackuphostispartofmultiple\nNetBackupdomains,ensurethatyouprovidethecorrecthostIDthatcorresponds\ntothespecifiedNetBackupdomain." + }, + "8722": { + "code": 8722, + "desc": "Thespecifiednameexceedsthemaximumallowedlengthof1024 characters.EnteravalidnameforhostID-to-hostnamemapping.", + "first_action": "Ensurethatthemappingthatyouhaveentereddoesnot", + "full_action": "Ensurethatthemappingthatyouhaveentereddoesnot\nexceed1024characters." + }, + "8723": { + "code": 8723, + "desc": "Thespecifiedcommentexceedsthemaximumallowedlength.", + "first_action": "Ensurethatthecommentthatyouprovidedoesnotexceed", + "full_action": "Ensurethatthecommentthatyouprovidedoesnotexceed\n2048bytes." + }, + "8724": { + "code": 8724, + "desc": "ThehostID-to-hostnamemappingcannotbeconfiguredasashared mappingbecauseitisassociatedwithasinglehost. 1052NetBackupstatuscodes NetBackup status codes", + "first_action": "EnsurethatthehostID-to-hostnamemappingthatyou", + "full_action": "EnsurethatthehostID-to-hostnamemappingthatyou\nwanttoaddisnotconfiguredassharedbecausethemappingisassociatedwitha\nsinglehost." + }, + "8725": { + "code": 8725, + "desc": "ThehostIDshouldnotbeprovidedintherequestalongwiththesubject name.", + "first_action": "DonotprovidethehostIDwhenyouperformanoperation", + "full_action": "DonotprovidethehostIDwhenyouperformanoperation\nthatusesacertificatethatisissuedbyanexternalCA." + }, + "8727": { + "code": 8727, + "desc": "ExternalCAcertificatescannotbeusedforhostcommunication.", + "first_action": "UsethecertificatethatisissuedbytheNetBackupCAforyourhost.", + "full_action": "Dooneofthefollowing:\n■ UsethecertificatethatisissuedbytheNetBackupCAforyourhost.\n■ Changethesettingonthemasterservertoenabletheuseofcertificatesthat\nareissuedbyanexternalCA." + }, + "8728": { + "code": 8728, + "desc": "ThecertificateoperationfailedbecausetheNetBackupCAcertificates cannotbeusedforhostcommunicationinthedomain.", + "first_action": "UsethecertificatethatisissuedbytheexternalCAforyourhost.", + "full_action": "Dooneofthefollowing:\n■ UsethecertificatethatisissuedbytheexternalCAforyourhost.\n■ ChangetheconfigurationonthemasterservertoenabletheuseofNetBackup\ncertificates." + }, + "8729": { + "code": 8729, + "desc": "Noexternalcertificateswiththespecifiedsubjectareavailable.", + "first_action": "RetrievethesubjectnameeitherusingtheNetBackup", + "full_action": "RetrievethesubjectnameeitherusingtheNetBackup\nwebUI(externalcertificatelistview)orthenbhostmgmtcommand.Usethatsubject\nnametoperformthedeleteortheresetoperation." + }, + "8730": { + "code": 8730, + "desc": "Externalcertificatewiththespecifiedsubjectisalreadyavailable.", + "first_action": "Usethe nbcertcmd -deleteECACertEntrycommandtodeletetheexisting", + "full_action": "Ifthesubjectnameisassociatedwithadifferenthost,try\noneofthefollowingactions:\n■ Usethe nbcertcmd -deleteECACertEntrycommandtodeletetheexisting\nentryfromthedatabase.\n■ Useadifferentsubjectname." + }, + "8731": { + "code": 8731, + "desc": "Thesubjectnameofthecertificateisnotinthevalidformat.", + "first_action": "IfyouwanttoprovidethesubjectnameusingtheOpenSSLorthe vxsslcmd", + "full_action": "Dooneofthefollowing:\n■ IfyouwanttoprovidethesubjectnameusingtheOpenSSLorthe vxsslcmd\nAPI,ensurethatitisintheRFC2253format.Usethefollowingcommand:\n■ Install_Path/goodies/vxsslcmd x509 -noout -in input certificate\nfile -subject -nameopt RFC2253 or openssl x509 -noout -in input\ncertificate file -subject -nameopt RFC2253\n■ RetrievethesubjectnameeitherusingtheNetBackupwebUI(externalcertificate\nlistview)orthe nbhostmgmtcommand." + }, + "8732": { + "code": 8732, + "desc": "AnentryforthespecifiedsubjectnamethatisassociatedwithahostID alreadyexistsintheNetBackupdatabase.", + "first_action": "UpdatetheexistingsubjectnametohostIDassociationusingthe", + "full_action": "Dooneofthefollowing:\n■ UpdatetheexistingsubjectnametohostIDassociationusingthe\nnetbackup/security/external-certificatesAPI.\n■ DeletetheexistingsubjectnametohostIDentryfromthedatabaseusingthe\nnbcertcmd -deleteECACertEntrycommand(orthroughtheAPI).Thencreate\nanewentryusingthe createECACertEntrycommand.\n■ Useanewsubjectname." + }, + "8733": { + "code": 8733, + "desc": "AnentryforthespecifiedhostIDassociatedwiththesubjectname alreadyexistsintheNetBackupdatabase.", + "first_action": "UpdatetheexistingsubjectnametohostIDassociationusingthe", + "full_action": "Dooneofthefollowing:\n■ UpdatetheexistingsubjectnametohostIDassociationusingthe\nnetbackup/security/external-certificatesAPI.\n■ RetrievetheconfiguredsubjectnameforthespecifiedhostID.Deletetheexisting\nsubjectnametohostIDentryfromthedatabaseusingthe nbcertcmd\n-deleteECACertEntrycommand(orthroughtheAPI).Thencreateanewentry\nusingthe createECACertEntrycommand." + }, + "8739": { + "code": 8739, + "desc": "ThehostID-to-hostnamemappingcannotbeadded.Automaticmapping isdisabledforNATclients.", + "first_action": "AddtherequiredhostID-to-hostnamemappingusingthe", + "full_action": "AddtherequiredhostID-to-hostnamemappingusingthe\nNetBackupwebUIorNetBackupAdministrationConsole.Alternatively,usethe\nnbhostmgmtcommandtoaddtherequirednamemapping." + }, + "8740": { + "code": 8740, + "desc": "Failedtofetchthemasterserverinformation.", + "first_action": "Theappropriatelicensekeyisused.", + "full_action": "Ensurethefollowing:\n■ Theappropriatelicensekeyisused.\n■ TheNBSLserviceisupandrunning." + }, + "8743": { + "code": 8743, + "desc": "Thespecifiedhostisalreadydecommissioned.", + "first_action": "Thisrequestisinvalid.Thehostwasalready", + "full_action": "Thisrequestisinvalid.Thehostwasalready\ndecommissionedandcannotbedecommissionedagain." + }, + "8744": { + "code": 8744, + "desc": "Primaryserverscannotbedecommissioned. 1056NetBackupstatuscodes NetBackup status codes", + "first_action": "Thisrequestisinvalid.Thespecifiedhostisaprimary", + "full_action": "Thisrequestisinvalid.Thespecifiedhostisaprimary\nserverandprimaryserverscannotbedecommissioned." + }, + "8745": { + "code": 8745, + "desc": "Thespecifiedhostisanunknownserver.", + "first_action": "Thisrequestisinvalid.Thespecifiedhostisnotknownto", + "full_action": "Thisrequestisinvalid.Thespecifiedhostisnotknownto\nNetBackupandcannotbedecommissioned." + }, + "8747": { + "code": 8747, + "desc": "Protectedhostscannotbedecommissioned.", + "first_action": "Removethehostfromtheassociatedpoliciesorprotection", + "full_action": "Removethehostfromtheassociatedpoliciesorprotection\nplans.Determineifthehostispartofanybackuphostpoolthatisusedinthepolicy\northeprotectionplan.Ifitispresent,removethegivenhostfromthebackuphost\npoolandthendecommissionthehost.Alternatively,usethe forceoptionto\ndecommissionthehost." + }, + "8748": { + "code": 8748, + "desc": "OneormoreimagesforthespecifiedhostexistintheNetBackupcatalog.", + "first_action": "Removetheimagespresentforgivenhost.Youcanuse", + "full_action": "Removetheimagespresentforgivenhost.Youcanuse\nthe forceoptiontoignorethisfailure." + }, + "8749": { + "code": 8749, + "desc": "Policies,protectionplans,orimagesareassociatedwiththespecified host.", + "first_action": "Removethehostfromtheassociatedpoliciesorprotection", + "full_action": "Removethehostfromtheassociatedpoliciesorprotection\nplans,andexpireanyassociatedimages,thendecommissionthehost.Alternatively,\nusethe forceoptiontodecommissionthehost.\nRemovethehostfromtheassociatedpoliciesorprotectionplans.Determineifthe\ngivenhostispartofanybackuphostpoolthatisusedinthepolicyortheprotection\nplan.Ifitispresent,removethehostfromthebackuphostpoolandthen\ndecommissionthehost.Expireanyassociatedimagesandthendecommissionthe\nhost.Alternatively,usethe forceoptiontodecommissionthehost." + }, + "8753": { + "code": 8753, + "desc": "Thecertificateenrollmentfailed.Thehostnameshouldbepartofthe certificate.", + "first_action": "Ensurethatthehostnameispartofthesubjectnameofthecertificate.", + "full_action": "Dooneofthefollowing:\n■ Ensurethatthehostnameispartofthesubjectnameofthecertificate.\n■ Addorupdate(deleteandthenadd)thesubjectnameofthecertificateinthe\nNetBackupdatabase.Usethenbcertcmd -createECACertEntryandnbcertcmd\n-deleteECACertEntrycommands.Formoreinformationonthecommands,\nrefertotheNetBackupCommandsReferenceGuide." + }, + "8754": { + "code": 8754, + "desc": "Thecertificateenrollmentfailed.Thehostnameshouldbeaprimary name.", + "first_action": "Usetheprimarynameofthehostduringcertificateenrollment.", + "full_action": "Dooneofthefollowing:\n■ Usetheprimarynameofthehostduringcertificateenrollment.\n■ Addorupdate(deleteandthenadd)thesubjectnameofthecertificateinthe\nNetBackupdatabase.Usethe nbcertcmd -deleteECACertEntrythenthe\nnbcertcmd -createECACertEntrycommands.Formoreinformationonthe\ncommands,refertotheNetBackupCommandsReferenceGuide." + }, + "8755": { + "code": 8755, + "desc": "Thecertificateenrollmentfailed.Thehostnameshouldbepartofthe certificateanditshouldbeaprimaryname.", + "first_action": "Usetheprimarynameofthehostduringcertificateenrollmentandensurethat", + "full_action": "Dooneofthefollowing:\n■ Usetheprimarynameofthehostduringcertificateenrollmentandensurethat\nthehostnameispartofthesubjectalternatenameofthecertificate.\n■ Addorupdate(deleteandthenadd)thesubjectnameofthecertificateinthe\nNetBackupdatabase.Usethe nbcertcmd -deleteECACertEntrythenthe\nnbcertcmd -createECACertEntrycommands.Formoreinformationonthe\ncommands,refertotheNetBackupCommandsReferenceGuide." + }, + "8756": { + "code": 8756, + "desc": "Thecertificateenrollmentfailed.Thehostnameisalreadyenrolledwith acertificatewithadifferentsubjectname.", + "first_action": "1. Runthenbcertcmd -deleteECACertEntrycommandtodeletetheassociation", + "full_action": "Addorupdate(deleteandthenadd)thesubjectnameof\nthecertificateintheNetBackupdatabase.Dothefollowing:\n1. Runthenbcertcmd -deleteECACertEntrycommandtodeletetheassociation\noftheexistinghostwiththecertificate.\n2. Runthe nbcertcmd -createECACertEntrycommandtoassociatethenew\ncertificatewiththeexistinghost.\nFormoreinformationonthecommands,refertotheNetBackupCommands\nReferenceGuide." + }, + "8757": { + "code": 8757, + "desc": "FailedtoretrievetheCertificateAuthorityusageinformationofthe NetBackupwebserver.", + "first_action": "TryretrievingtheCertificateAuthorityusageinformation", + "full_action": "TryretrievingtheCertificateAuthorityusageinformation\nofthewebserveragain." + }, + "8759": { + "code": 8759, + "desc": "Thecertificatetobeusedforenrollmentisnotyetvalid.", + "first_action": "VerifythetimethatisspecifiedforthenotBeforeparameter", + "full_action": "VerifythetimethatisspecifiedforthenotBeforeparameter\ninthecertificate.Ifthetimeisinthefuture,tryenrollingadifferentexternalcertificate\nthatisvalid." + }, + "8760": { + "code": 8760, + "desc": "Thecertificatetobeusedforenrollmentisexpired.", + "first_action": "VerifythetimethatisspecifiedforthenotAfterparameter", + "full_action": "VerifythetimethatisspecifiedforthenotAfterparameter\ninthecertificate.Ifthetimeisinthepast,tryenrollingadifferentexternalcertificate\nthatisvalid." + }, + "8761": { + "code": 8761, + "desc": "Thecertificateenrollmentfailed.Thecertificateisrevoked.", + "first_action": "Contactyoursecurityadministratortogetanewexternal", + "full_action": "Contactyoursecurityadministratortogetanewexternal\ncertificatethatisvalid.Tryenrollingthenewexternalcertificate." + }, + "8762": { + "code": 8762, + "desc": "Theprivatekeyoftheexternalcertificateisencrypted,butthepassphrase isblank.", + "first_action": "Ensurethatthepassphraseisdefinedonthefirstlineof", + "full_action": "Ensurethatthepassphraseisdefinedonthefirstlineof\nthe ECA_KEY_PASSPHRASEFILEconfigurationoption." + }, + "8763": { + "code": 8763, + "desc": "Thecertificateenrollmentfailed.Anotherhostwiththesameshortname existsintheNetBackupdatabase.", + "first_action": "Providethecorrect CLIENT_NAMEofthehost.Usethe nbhostmgmt -list", + "full_action": "Tryoneofthefollowingactions:\n■ Providethecorrect CLIENT_NAMEofthehost.Usethe nbhostmgmt -list\ncommandtogettheclientnameandretrytheoperation.\n■ Ifthehostforwhichanexternalcertificateistobeenrolledandthehostthatis\navailableonthemasterserveraredifferentthenusethenbhostmgmt -addhost\ncommand." + }, + "8764": { + "code": 8764, + "desc": "Thecertificateorthecertificatepathisnotvalid.", + "first_action": "Ensurethatthecertificateandthecertificatefilepathare", + "full_action": "Ensurethatthecertificateandthecertificatefilepathare\nvalid." + }, + "8765": { + "code": 8765, + "desc": "Thehostdoesnothaveanysecuritycertificateconfiguredwithrespect tothismasterserver.", + "first_action": "Runthefollowingcommand: nbcertcmd - getCertificate", + "full_action": "Carryoutthefollowingsteps:\n1 GenerateanddeployaNetBackupcertificate(orahostID-basedcertificate).\n■ Runthefollowingcommand: nbcertcmd - getCertificate\n2 Enrollanexternalcertificate.\n■ Runthefollowingcommand: nbcertcmd - enrollCertificate\nFormoredetailsonthecertificatedeploymentandenrollmentprocess,refertothe\nNetBackupSecurityandEncryptionGuide.\nFormoredetailsonthecommands,refertotheNetBackupCommandsGuide." + }, + "8766": { + "code": 8766, + "desc": "Thecertificateenrollmentfailed.Thecommonname(CN)isnotpresent inthecertificate.", + "first_action": "Addthecommonnameofthehostinthecertificate.", + "full_action": "Dooneofthefollowing:\n■ Addthecommonnameofthehostinthecertificate.\n■ Addthehostnameinthecertificate’ssubjectalternativename.\n■ Carryoutthefollowingstepsinthegivenorder:\n■ Addthehostinthehostdatabaseusingthenbhostmgmt -addhostcommand.\n■ AddthesubjectalternativenameofthecertificateintheNetBackupdatabase\nusingthe nbcertcmd -createECACertEntrycommand." + }, + "8767": { + "code": 8767, + "desc": "Thecertificateenrollmentfailed.Theissuerinthecertificateandtheone thatyouhaveprovideddonotmatch.", + "first_action": "Ensurethatyouprovidethecorrectcertificateissuername.", + "full_action": "Ensurethatyouprovidethecorrectcertificateissuername." + }, + "8768": { + "code": 8768, + "desc": "Thespecifiedcertificatestoredoesnotexistonthelocalmachine.", + "first_action": "Thecertificatestorenameisspecifiedcorrectly.", + "full_action": "Ensurethefollowing:\n■ Thecertificatestorenameisspecifiedcorrectly.\n■ Thespecifiedcertificatestoreispartofthe HKEY_LOCAL_MACHINEcertificate\nstore." + }, + "8769": { + "code": 8769, + "desc": "Certificatepathisinvalid.Ifyourstorename,issuer,orsubjectcontains anyspecialcharacters,ensurethattheyareincludedindoublequotes.", + "first_action": "1. Ensurethatthecertificatestorenameorcertificatesubjectnamearenotempty.", + "full_action": "Performthefollowingsteps:\n1. Ensurethatthecertificatestorenameorcertificatesubjectnamearenotempty.\n2. Ifthecertificateissuernameisblank,ensurethatyourcertificatepathlooks\nlikethefollowing: \\\\.\n3. Ifthestorename,issuername,orsubjectnamecontainsspecialcharacters,\nusedoublequotestospecifytheseparameters." + }, + "8770": { + "code": 8770, + "desc": "Thecertificatecannotbefoundatthespecifiedpath.", + "first_action": "Ensurethatthespecifiedcertificatepathiscorrectand", + "full_action": "Ensurethatthespecifiedcertificatepathiscorrectand\nthecertificateispresentatthegivenpath." + }, + "8771": { + "code": 8771, + "desc": "Thecertificatewiththegivensubjectnamecannotbefound.", + "first_action": "1. Ensurethatthecertificatesubjectnameisspecifiedcorrectly.", + "full_action": "Performthefollowingsteps:\n1. Ensurethatthecertificatesubjectnameisspecifiedcorrectly.\n2. Ensurethatthecertificatestorecontainsthespecifiedcertificate.\n3. Ifthehostnameisusedasthesubjectname,ensurethatthesubjectnameis\nmentionedas $hostname." + }, + "8772": { + "code": 8772, + "desc": "TheWindowscertificatestorecannotbeopened.", + "first_action": "Thecertificatestorenameisspecifiedcorrectly.", + "full_action": "Ensurethefollowing:\n■ Thecertificatestorenameisspecifiedcorrectly.\n■ Thespecifiedcertificatestoreispartofthe Local Machinecertificatestore." + }, + "8773": { + "code": 8773, + "desc": "Thecertificateisnotvalidasthecertificatevalidityperiodstartsinthe future.", + "first_action": "Reviewthecertificatedate.Useacertificatethatiscurrently", + "full_action": "Reviewthecertificatedate.Useacertificatethatiscurrently\nvalid." + }, + "8774": { + "code": 8774, + "desc": "TheWindowscertificatestorecannotbeclosed.", + "first_action": "Waitforafewminutesandtryenrollingthecertificate", + "full_action": "Waitforafewminutesandtryenrollingthecertificate\nagain." + }, + "8775": { + "code": 8775, + "desc": "Thehostnamecannotberetrieved. 1065NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythatthehostnameissetandthenretrytheoperation.", + "full_action": "Verifythatthehostnameissetandthenretrytheoperation." + }, + "8776": { + "code": 8776, + "desc": "NetBackupdoesnotsupportthealgorithmused,seelogsformore informationregardingthealgorithm.", + "first_action": "Useacertificatethatisencryptedusinganalgorithmthat", + "full_action": "Useacertificatethatisencryptedusinganalgorithmthat\nNetBackupsupports.RefertotheNetBackupSecurityandEncryptionGuide." + }, + "8777": { + "code": 8777, + "desc": "Thecertificatecannotbeenrolledbecauseofanunknownerror.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "8778": { + "code": 8778, + "desc": "FailedtogetthespecifiedcertificatefromWindowscertificatestore.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "8779": { + "code": 8779, + "desc": "ECAhealthcheckfailed.", + "first_action": "Causes:", + "full_action": "EachfailedvalidationisassociatedwithavalidationID.\nForeachfailure,theremaybeaspecificreasonandyoucancarryoutcertain\ntroubleshootingsteps.ReviewthefollowinglistofvalidationsfortheecaHealthCheck\ncommand.\nValidation ID: USER_INPUT_CERT_PATH_VALIDATION\n■ Causes:\n■ Thecertificatepathisempty.\n■ Thefileatthespecifiedpath filenamecannotbeaccessed.\n■ Recommendedactions:\n■ Ensurethatthecertificatepathisnotblank.\n■ Ensurethatthefilehasthe Readpermissionsforthecorrespondinguser.\nValidation ID: USER_INPUT_CERTIFICATES_VALIDATION\n■ Causes:\n■ Errorinreadingthecertificatefile.\n■ Recommendedactions:\n■ Ensurethatthecertificatefilecontainsacertificate.\n■ EnsurethatthecertificatefileformatisonethatNetBackupsupports.The\nsupportedcertificateformatsarePEM,P7BPEM,P7BDER.\nValidation ID: USER_INPUT_PRIVATE_KEY_PATH_VALIDATION\n■ Causes:\n■ Theprivatekeypathisempty.\n■ Thefileatthespecifiedpath filenamecannotbeaccessed.\n■ Recommendedactions:\n■ Ensurethattheprivatekeypathisnotblank.\n■ Ensurethatthefilehasthe Readpermissionsforthecorrespondinguser.\nValidation ID: USER_INPUT_PRIVATE_KEY_READ_VALIDATION\n■ Causes:\n■ Errorinreadingtheprivatekey:Filereadfailed.\n■ Errorinreadingtheprivatekey:Theprivatekeyoftheexternalcertificateis\nencrypted,butthe passphraseisnotprovided.\n■ Errorinreadingtheprivatekey:Theprivatekeyoftheexternalcertificateis\nencrypted,butthe passphraseisblank.\n■ Recommendedactions:\n■ Ensurethattheprivatekeyformatorkeyalgorithmsformatisoneofthose\nsupportedbyNetBackup.ThesupportedkeyformatsarePEMandDER.\n■ Iftheprivatekeyisencrypted,ensurethattheECA_KEY_PASSPHRASEFILEor\n-passphraseFilewithitsvalueas passphrasefilepathlocationisgiven.\n■ Iftheprivatekeyisencryptedandthe passphrasefileisgiven,ensurethat\nthe passphrasefileisnotemptyandthe passphraseinitiscorrect.\nValidation ID: USER_INPUT_TRUST_STORE_PATH_VALIDATION\n■ Causes:\n■ Thetruststorepathisempty.\n■ Thefileatthespecifiedpath filenamecannotbeaccessed.\n■ Recommendedactions:\n■ Ensurethatthetruststorepathisnotblank.\n■ Ensurethatthefilehasthe Readpermissionsforthecorrespondinguser.\nValidation ID: USER_INPUT_TRUST_STORE_VALIDATION\n■ Causes:\n■ Errorinreadingthetruststorepath.\n■ Recommendedactions:\n■ Ensurethatthetruststorecertificatefilecontainsatrustedcertificate.\n■ EnsurethatthecertificatefileformatisonethatNetBackupsupports.The\nsupportedcertificateformatsarePEM,P7BPEM,P7BDER.\nValidation ID: CERTIFICATES_KEYS_ACCESS_VALIDATION\n■ Causes:\n■ Windows:NetBackupservicesarenotabletoreadthecertificate,truststore,\norprivatekey.\n■ UNIX:NetBackupserviceuserisnotabletoreadthecertificate,truststore,\norprivatekey.\n■ Recommendedactions:\n■ Windows:\n■ EnsurethattheLocalServiceisnotdeniedaccesstothecertificate,trust\nstore,orprivatekey.\n■ EnsurethattheNetBackupserviceshaveaccesstothecertificate,trust\nstore,orprivatekey.\n■ Runthe icaclscommandtoensuretheNetBackupservicesorLocal\nServicehavereadpermissions.Example:\nicacls \n...\n NT SERVICE\\NetBackup Audit Manager:(R)\n...\nNote:ThisnoteonlyapplicabletoWindowssystems.\nThischeckisnotapplicableforgroupmembersiftheLocalServiceand\norNetBackupservicearemembersofagroupthatisgiventhe\npermissionsdenyandorallow.Thevalidationcheckdoesnotdetecttheir\npermissions.\n■ UNIX:\n■ EnsurethattheNetBackupserviceuserhasaccesstothecertificates,\ntheprivatekey,andthepassphrasefile.\nValidation ID: LEAF_CERTIFICATE_ENHANCED_KEY_USAGE_VALIDATION\n■ Causes:\n■ Therequiredextendedkeyusagesarenotavailableinthegivencertificate.\n■ Recommendedactions:\n■ Executethefollowingcommand:\n■ ForWindows:\n■ install_path\\bin\\goodies\\vxsslcmd.exe x509 -text -in\nend_entity_certificate\n■ ForUNIX:\n■ install_path/bin/goodies/vxsslcmdx509-text-in end_entity_certificate\n■ IfthecertificatehasaX509v3KeyUsageextensionpresent,itmustinclude\nthefollowingkeyusagepurposes:\n■ Forthewebservercertificate:AtleastoneoftheDigitalSignatureorKey\nEnciphermentshouldbepresent.\n■ ForaNetBackuphostcertificate:DigitalSignaturepurposeshouldbe\npresent.KeyEnciphermentmayormaynotbepresent.\n■ ForacertificatethatisusedforbothwebserverandNetBackuphost:\nDigitalSignaturepurposeshouldbepresent.KeyEnciphermentmayor\nmaynotbepresent.\n■ Thecertificatemayhaveotherkeyusagepurposeslistedinadditionto\nthepurposesspecifiedhere.Theseadditionalpurposesareignored.\n■ TheX509v3KeyUsageextensionmaybeeithercriticalornon-critical.\n■ AcertificatewithoutaX509v3KeyUsageextensionisalsousablewith\nNetBackup.\n■ IfthecertificatehasaX509v3ExtendedKeyUsageextensionpresent,it\nmustincludethefollowingkeyusagepurposes:\n■ Forthewebservercertificate:TLSWebServerAuthentication.\n■ ForaNetBackuphostcertificate:TLSWebServerAuthenticationand\nTLSWebClientAuthentication.\n■ ForacertificatethatisusedforbothwebserverandNetBackuphost:\nTLSWebServerAuthenticationandTLSWebClientAuthentication.\n■ Thecertificatemayhaveotherkeyusagepurposeslistedinadditionto\nthepurposesspecifiedhere.Theseadditionalpurposesareignored.\n■ TheX509v3ExtendedKeyUsageextensionmaybeeithercriticalor\nnon-critical.\n■ AcertificatewithoutaX509v3ExtendedKeyUsageextensionisalsousable\nwithNetBackup.\n■ Ifthecertificatedoesn’tmeettherequirementsthatarelistedinthis\nRecommend actionssection,contactyourcertificateprovidertoobtaina\nnewcertificate.\nValidation ID: CERTIFICATE_SUBJECT_DN_LENGTH_VALIDATION\n■ Causes:\n■ The subject namecontainsmorethan255characters\n■ Recommendedactions:\n■ Asubject namewithalengthgreaterthat255charactersisnotsupported.\nContactyourexternalcertificateprovider.\nValidation ID: CERTIFICATE_SAN_HOSTNAME_VALIDATION\n■ Causes:\n■ TheSubjectAlternativeNamefieldinthecertificateisnotemptyandthe\nhostnameisnotpresentinthefield.\n■ Recommendedactions:\n■ IfthecertificateSubjectAlternativeNameisnon-empty,ensurethatithas\nhostnamepresentinit.\n■ ToviewSubjectAlternativeNamerunthefollowingcommand:\n■ vxsslcmd x509 -text -in end_entity_certificate_file\n■ X509v3SubjectAlternativeName:DNS:host FQDNDNS:host name\nValidation ID: PRIVATE_KEY_VALIDATION\n■ Causes:\n■ Theprivatekeydoesnotmatchthecertificate.\n■ Recommendedactions:\n■ Ensurethatthecertificateanditscorrespondingprivatekeyaregiven.\nValidation ID: CERTIFICATE_SUBJECT_DN_ASCII_VALIDATION\n■ Causes:\n■ Anon-ASCIIcharacterwasfoundinthe Subject: subject nameofthe\ncertificate.\n■ Recommendedactions:\n■ Acertificatesubjectwithcharactersotherthanascii7-bitcharactersisnot\nsupported.Contactyourexternalcertificateprovider.\nValidation ID: CERTIFICATE_CHAIN_VALIDATION_AGAINST_TRUST_STORE\n■ Causes:\n■ Certificatechainverificationcanfailduetomanyreasons.Theonlycommon\nsentencethatisdisplayedis The certificate chain verification\nfailed.Therestoftheerrorisdisplayedwithwhatever opensslreturns.\n■ Recommendedactions:\n■ Ensurethatcertificatewithgivensubjectnameispresentintheprovided\ntruststore.\n■ Reviewthe opensslerrorandrectifypertheerrortext.\nValidation ID: CERTIFICATE_CN_EMPTINESS_VALIDATION\n■ Causes:\n■ TheCommonNamefieldinthecertificateisempty.\n■ Recommendedactions:\nEnsurethatcertificatecommonnameisnotempty.Contactyourexternal\ncertificateprovider.\n■\n■ Runthefollowingcommandtoverify:\n■ vxsslcmd x509 -subject -in certificate_file\n■ VerifythatthevalueofCNinthesubjectisnotempty.\nValidation ID: CERTIFICATES_ORDER\n■ Causes:\n■ Thesignatureofthecertificate subject namecannotbeverifiedwiththe\npublickeyofthecurrentcertificate subject name.\n■ Recommendedactions:\n■ IfyouuseaPEM-formattedcertificate,ensurethatinthecertificatefile,the\nleafcertificateispresentfirstfollowedbyitsissuer,followedbytheissuer\noftheleaf’sissuerandsoon.\nValidation ID: CERTIFICATE_CHAIN_EXPIRY_VALIDATION\n■ Causes:\n■ Thecertificatewiththesubject subject nameisexpired.\n■ Recommendedactions:\n■ Renewyourcertificateoruseacertificatethatiscurrentlyvalid.\n■ Toensure,runthefollowingcommand:\n■ vxsslcmd x509 -dates -in certificate_file\nOutput:\nnotBefore=date before which certificate is not valid\nnotAfter=date after which certificate is not valid\nValidation ID: CERTIFICATE_CHAIN_CURRENT_ACTIVE_VALIDATION\n■ Causes:\n■ Thecertificatewiththesubject subject nameisnotyetactive.\n■ Recommendedactions:\n■ Useacertificatethatiscurrentlyvalid.\n■ Toensure,runthefollowingcommand:\n■ vxsslcmd x509 -dates -in certificate_file\nOutput:\nnotBefore=date before which certificate is not valid\nnotAfter=date after which certificate is not valid\nValidation ID: WINDOWS_CERTIFICATE_STORE_PRIVATE_KEY_VALIDATION\n■ Severity: Failor Warn\n■ Causes:\n■ Awarningisgivenwhen MANAGE_WIN_CERT_STORE_PRIVATE_KEYissetto\nDisabledintheNetBackupconfigurationandtheNetBackupservicesare\npermittedtoaccesstheprivatekey.\n■ Thecheckfailswhen MANAGE_WIN_CERT_STORE_PRIVATE_KEYissetto\nDisabledintheNetBackupconfigurationandtheNetBackupservicesare\nnotpermittedtoaccesstheprivatekey.\n■ ThecheckfailswhentheCryptographicServiceProvider(CSP)orKey\nStorageProvider(KSP)donotsupportthesecuritydescriptors.\n■ Recommendedactions:\n■ SetMANAGE_WIN_CERT_STORE_PRIVATE_KEYtoAutomaticsothatNetBackup\nprivilegedservicescanupdatethereadpermissionsforprivatekeyfor\nNetBackupnon-privilegedservices.\n■ Ifthevalidationfails,giveNetBackupservicespermissionstoaccessthe\nprivatekey.Youcanrunthecommand: nbcertcmd\n-setwincertprivkeypermissions -force\n■ Ifthevalidationreturnsawarning,ensurethattheNetBackupserviceshave\nreadpermissionstoaccesstheprivatekey.Thepermissionsareresetduring\ncertainoperationslikecertificaterenewalordisasterrecovery.\n■ IfthevalidationfailsbecausetheCryptographicServiceProvider(CSP)or\nKeyStorageProvider(KSP)donotsupportthesecuritydescriptors,then\nuseaproviderthatsupportsthesecuritydescriptors.\nRefertothesection Limitations of Windows Certificate Store support when\nNetBackup services are running in Local Service account contextinthe\nNetBackupSecurityandEncryptionGuideformoredetails.\nValidation ID: USER_INPUT_WIN_CERT_PATH_VALIDATION\n■ Causes:\n■ Thecertificatewiththegivensubjectnamecannotbefound.\n■ Recommendedactions:\nEnsurethattheWindowscertificatestorecertificatepathisprovidedcorrectly\nandthecertificateexistsinthegivencertificatestore.Refertothe External\nCA support in NetBackupfromtheNetBackupSecurityandEncryptionGuide.\n■\nValidation ID: CERTIFICATE_SAN_CN_HOSTNAME_VALIDATION\n■ Causes:\n■ TheSubjectAlternativeNamefieldinthecertificateisemptyandthehost\nname hostnameisnotpresentintheCommonNamefield.\n■ Recommendedactions:\n■ IfthecertificateSubjectAlternativeNameisempty,ensurethattheCommon\nNamefieldhasahostnamepresentinit.\n■ ToviewtheSubjectAlternativeName,runthefollowingcommand:\n■ vxsslcmd x509 -text -in end_entity_certificate_file\n■ X509v3SubjectAlternativeName:DNS: host FQDNDNS:host name\n■ ToviewCommonName,runthefollowingcommand:\n■ vxsslcmd x509 -text -in end_entity_certificate_file\n■ X509v3SubjectAlternativeName:DNS: host FQDNDNS:host name\nValidation ID: USER_INPUT_WIN_CERT_VALIDATION\n■ Causes:\n■ Cannotopentheprovidedcertificatestore.\n■ Issuerofthecertificateisnotfound.\n■ Certificatewiththeprovidedsubjectisnotfound.\n■ Thehostnameofthecomputercannotbefetched.[Usedwithspecial\nkeyword $hostname]\n■ Certificateisnotvalidyet.\n■ Certificateisexpired.\n■ Privatekeyisnotfoundforthecertificate.\n■ Therequiredpurposes(ClientAuthentication&ServerAuthentication)are\nnotpresentinthecertificate.\n■ Recommendedactions:(ThefollowingactionsshouldbeperformedinWindows\ncertificatestore)\n■ Ensurethatcertificatepathisincorrectformat:\nstore-name\\issuer-name\\subject\n■ Checkthecertificate’sValid fromfield.Thevalue(date)shouldbeincurrent\ndaterange.\n■ Checkthecertificate’sValid tofield.Thevalue(date)shouldbeincurrent\ndaterange.\n■ Ensurethattheprivatekeyispresentthatcorrespondstotheendentity\ncertificate.\n■ EnsurethattheEnhanced Key UsagefieldcontainsServer Authentication\n(1.3.6.1.5.5.7.3.1)andClient Authentication(1.3.6.1.5.5.7.3.2).\nAllpurposeisalsoaccepted.\nValidation ID: USER_INPUT_CRL_PATH_VALIDATION\n■ Causes:\n■ TheCRLpathisnotaccessible.\n■ TheCRLpathisempty.\n■ TheCRLpathcontainsonly0-KBfiles.\n■ Recommendedactions:\n■ EnsurethattheCRLpathiscorrectandnotempty.\nValidation ID: USER_INPUT_CRL_PATH_CONTAINS_CRLS\n■ Causes:\n■ TheCRLpathdoesnotcontainanyCRLfiles.\n■ Recommendedactions:\n■ EnsurethattheCRLpathiscorrectandnotempty.\nValidation ID: CRL_FILES_ACCESS_VALIDATION\n■ Causes:\n■ Windows:NetBackupservicesarenotabletoreadtheCRLfiles.\n■ UNIX:NetBackupserviceuserisnotabletoreadtheCRLfiles.\n■ Recommendedactions:\n■ Windows:\n■ EnsurethattheLocalServiceisnotdeniedaccesstotheCRLfiles.\n■ EnsurethattheNetBackupserviceshaveaccesstotheCRLfiles.\n■ Runthe icaclscommandtoensuretheNetBackupservicesorLocal\nServicehavereadpermission.Example:\nicacls \n...\n NT SERVICE\\NetBackup Audit Manager:(R)\n...\nNote:ThisnoteonlyapplicabletoWindowssystems.\nThischeckisnotapplicableforgroupmembersiftheLocalServiceand\norNetBackupservicearemembersofagroupthatisgiventhe\npermissionsdenyandorallow.Thevalidationcheckdoesnotdetecttheir\npermissions.\n■ UNIX:EnsurethattheserviceuserhasaccesstotheCRLfiles.\nValidation ID: CRL_CDP_URL_VALIDATION\n■ Causes:\n■ TheCRLDistributionPointinthecertificatedoesnotcontainvalidURLs.\nNetBackupsupportsonlyHTTPorHTTPSURLs.\n■ Recommendedactions:\n■ EnsurethattheCRLDistributionPointcontainsvalidURLs.\nValidation ID: ALL_CRLS_READABLE\n■ Causes:\n■ CRLfilesavailablearenotreadableorinvalidCRLs.\n■ Recommendedactions:\n■ EnsurethatvalidCRLsareavailableintheCRLpath." + }, + "8787": { + "code": 8787, + "desc": "ThespecifiedprivatekeyoftheexternalcertificateisnotFIPS-compliant.", + "first_action": "Ensurethattheprivatekeyfortheexternalcertificateis", + "full_action": "Ensurethattheprivatekeyfortheexternalcertificateis\ngeneratedusingFIPS-compliantalgorithms." + }, + "8788": { + "code": 8788, + "desc": "TheCryptographicServiceProviderorkeystorageproviderdoesnot supportsecuritydescriptors.", + "first_action": "UseaCryptographicServiceProviderorkeystorage", + "full_action": "UseaCryptographicServiceProviderorkeystorage\nproviderthatsupportssecuritydescriptors.Alternatively,usetheLocalSystemor\nanadministratoraccounttoruntheNetBackupnon-privilegedservices.\nFormoreinformationaboutchangingtheserviceuser,seetheNetBackupSecurity\nandEncryptionGuide." + }, + "8789": { + "code": 8789, + "desc": "FailedtoacquireprivatekeycorrespondingtocertificateinWindows certificatestore.", + "first_action": "1. Useacertificatethathasaprivatekeythatisassociatedwithit.", + "full_action": "Performthefollowing:\n1. Useacertificatethathasaprivatekeythatisassociatedwithit.\n2. Checkiftheuserhaspermissionstoreadtheprivatekey." + }, + "8790": { + "code": 8790, + "desc": "Failedtoupdatesecuritydescriptorofprivatekeycorrespondingto certificateinWindowscertificatestore.", + "first_action": "1. Checkiftheuserhaspermissionstomodifythesecuritydescriptoroftheprivate", + "full_action": "Performthefollowing:\n1. Checkiftheuserhaspermissionstomodifythesecuritydescriptoroftheprivate\nkey.\n2. CheckiftheCryptographicServiceProviderorkeystorageprovidersupports\nsecuritydescriptors.Useaproviderthatsupportssecuritydescriptorsorthe\nLocalSystemoranadministratoraccounttoruntheNetBackupnon-privileged\nservices.\nFormoreinformationaboutchangingtheserviceuser,seetheNetBackup\nSecurityandEncryptionGuide." + }, + "8791": { + "code": 8791, + "desc": "Failedtoreadthesecuritydescriptorofprivatekeycorrespondingto certificateinWindowscertificatestore.", + "first_action": "1. Checkiftheuserreadingthesecuritydescriptoroftheprivatekeyhas", + "full_action": "Performthefollowing:\n1. Checkiftheuserreadingthesecuritydescriptoroftheprivatekeyhas\npermissionstoreadit.\n2. CheckiftheCryptographicServiceProviderorkeystorageprovidersupports\nsecuritydescriptors.Useaproviderthatsupportssecuritydescriptorsorthe\nLocalSystemoranadministratoraccounttoruntheNetBackupnon-privileged\nservices.\nFormoreinformationaboutchangingtheserviceuser,seetheNetBackup\nSecurityandEncryptionGuide." + }, + "8792": { + "code": 8792, + "desc": "FailedtosettheattributesoftheprivatekeyorcertificateinsideWindows certificatestore.", + "first_action": "1. Checkifthecertificateisvalid.", + "full_action": "Performthefollowing:\n1. Checkifthecertificateisvalid.\n2. Checkiftheuserhaspermissionstowritetheattributesofprivatekey." + }, + "8793": { + "code": 8793, + "desc": "Failedtoreadtheattributesfromtheprivatekeyorcertificateinside Windowscertificatestore.", + "first_action": "1. Checkifthecertificateisvalid.", + "full_action": "Performthefollowing:\n1. Checkifthecertificateisvalid.\n2. Checkiftheuserhaspermissionstoreadtheattributesofprivatekey." + }, + "8794": { + "code": 8794, + "desc": "NetBackupisnotenabledtomanagetheprivatekeycorrespondingto certificateintheWindowscertificatestore.CheckNetBackupconfiguration.", + "first_action": "Changethevalueofthe", + "full_action": "Changethevalueofthe\nMANAGE_WIN_CERT_STORE_PRIVATE_KEYintheNetBackupconfigurationto\nAutomatic." + }, + "8798": { + "code": 8798, + "desc": "ThecertificateofthehostcannotbevalidatedbecauseFIPSmodeis enabled.", + "first_action": "providerclassand -providerpathareneededasthetruststoreisaBCFKS", + "full_action": "Toovercomethisproblem,atemporaryFIPS-compliant\ntruststorehasbeenintroducedinNetBackup10.0whichislocatedat:\ninstall_path/var/global/wsl/credentials/cacerts.bcfks\nWhenaNetBackupprimaryserverisrunninginFIPSmode,administratorsnow\nneedtoensurethatthistruststorehastheremoteentity’sCAcertificatealready\navailableinit.ThischeckmustbedonebeforetheAPIsarecalledtofetchtheCA\ncertificateofremoteentity.NetBackupWebServicesAPIworkflowsusethistrust\nstoretoverifytheidentityoftheremoteentityNetBackupcommunicateswith.\nContactyourNetBackupAdministratortopopulatethetruststorewiththetarget\nserver’sCAcertificateforvalidatingtheserver’sauthenticity.\nNote:ThefollowingstepsneedtobeperformedontheNetBackupprimaryserver\nwhichisconfiguredtoruninFIPSmode.\nThe keytoolcommandthatisavailableontheprimaryserver,canbeusedto\nimporttheCAcertificatesintothetruststore\ninstall_path/var/global/wsl/credentials/cacerts.bcfks.Theoptions\n-providerclassand -providerpathareneededasthetruststoreisaBCFKS\nformattruststore,theonlyfullyFIPS-compliantstoreformat.\nTheremoteentity’sCAcertificatemustbeavailableinafileinaPEMencoded\nformat.TheCAcertificatemustbecopiedovertotheNetBackupprimaryserver\nrunninginFIPSmode.\nThestepstoexporttheremoteentity’sCAcertificateintoaPEMformatfilecan\nvary.Oneofthewaystogettheinformationisbyusingthefollowing keytool\ncommands.TheNetBackupadministratorneedstorefertothedocumentationof\ntheproduct/sub-systemNetBackupisintendedtobeintegrated.Forexample,while\naddingVRPserverinNetBackup,stepstogettheVRPserver’sCAcertificateina\nPEMformatwillbeavailableinVRPdocumentation.\nUsethefollowing keytoolcommandstoimporttheCAcertificateinto\ninstall_path/var/global/wsl/credentials/cacerts.bcfks:\nWindows:\ninstall_path\\java\\jre\\bin\\keytool -storetype BCFKS\n-providerpath install_path\\wmc\\webserver\\lib\\ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-importcert -trustcacerts -file \n-keystore install_path\\var\\global\\wsl\\credentials\\cacerts.bcfks\n-storepass \n-alias \nUNIX:\n/usr/openv/java/jre/bin/keytool -storetype BCFKS\n-providerpath /usr/openv/wmc/webserver/lib/ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-importcert -trustcacerts -file \n-keystore install_path/var/global/wsl/credentials/cacerts.bcfks\n-storepass \n-alias \nNetBackupdoesn’tneedtheseCAcertificatesafterthebootstrappingcallsaredone\n(subsequentAPIcallsmakeuseofadifferenttruststorethathastheseCAcertificate\nentriespopulated).Cohesityrecommendsthatentriesarecleaneduponcethe\nremoteentityisconfiguredinNetBackup.Todeleteanentryfromthetemporary\nkeystore:\nWindows:\ninstall_path\\java\\jre\\bin\\keytool -storetype BCFKS\n-providerpath install_path\\wmc\\webserver\\lib\\ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-importcert -trustcacerts -file \n-keystore install_path\\var\\global\\wsl\\credentials\\cacerts.bcfks\n-storepass \n-delete -alias \nUNIX:\n/usr/openv/java/jre/bin/keytool -storetype BCFKS\n-providerpath /usr/openv/wmc/webserver/lib/ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-keystore /usr/openv/var/global/wsl/credentials/cacerts.bcfks\n-storepass -delete\n-alias \nPerformthefollowingproceduretoconfigureatrustedprimaryserver.\nTo configure a trusted primary server\n1 Performthefollowingonthedestinationprimaryserver:\nExporttheCAcertificatefromaBCFKSformattruststoreusingthe keytool\ncommand:\n/usr/openv/java/jre/bin/keytool -storetype BCFKS\n-providerpath /usr/openv/wmc/lib/ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-exportcert -alias \n-keystore -storepass -rfc\n-file \nExample:\nWindows:\ninstall_path\\jre\\bin\\keytool\n-providerpath install_path\\wmc\\lib\\ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-storetype BCFKS -export -alias nbwmc -rfc\n-file \n-keystore install_path\\var\\global\\wsl\\credentials\\nbwebservice.bcfks\n-storepass \nUNIX:\n/usr/openv/java/jre/bin/keytool -providerpath /usr/openv/wmc/lib/ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-storetype BCFKS -export -alias nbwmc -rfc\n-file /usr/openv/var/global /wsl/credentials/nbwmc.pem\n-keystore /usr/openv/var/global/wsl/credentials/nbwebservice.bcfks\n-storepass \n2 CopythePEMfilethatiscreatedaspartofthestep1commandrun,fromthe\ndestinationprimaryservertosourceprimaryserver.\n3 Onthesourceprimaryserver,importtheCAcertificatefromthePEMfileto\ninstall_path/var/global/wsl/credentials/cacerts.bcfks:\nWindows:\ninstall_path\\java\\jre\\bin\\keytool -storetype BCFKS\n-providerpath install_path\\wmc\\webserver\\lib\\ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-importcert -trustcacerts -file \n-keystore install_path\\var\\global\\wsl\\credentials\\cacerts.bcfks\n-storepass \n-alias \nUNIX:\n/usr/openv/java/jre/bin/keytool -storetype BCFKS\n-providerpath /usr/openv/wmc/webserver/lib/ccj.jar\n-providerclass com.safelogic.cryptocomply.jcajce.provider.CryptoComplyFipsProvider\n-importcert -trustcacerts -file \n-keystore install_path/var/global/wsl/credentials/cacerts.bcfks\n-storepass \n-alias \n4 (Conditional)ToimporttheCAcertificateofsourceprimaryservertodestination\nprimaryserver,youmustfollowsteps1,2,and3.Forstep1,thedestination\nprimaryserverbecomessourceandsourcebecomesdestination.Thischange\nensuresthatbothprimaryservershaveeachother’sCAcertificateavailable\nat install_path/var/global/wsl/credentials/cacerts.bcfks.\nIftheremoteentityhasaJKSformattedkeystore,thefollowingcommandcan\nbeusedtoexporttheCAcertificateinPEMformat.\nExportingaCAcertificatefromaJKSformattruststoreusingthe keytool\ncommand:\n/usr/openv/java/jre/bin/keytool -exportcert\n-alias \n-keystore \n-storepass -rfc\n-file " + }, + "8799": { + "code": 8799, + "desc": "Thevalidationofthecertificatesigningalgorithmfailed.", + "first_action": "ContactyourCertificateAuthoritytogenerateandissue", + "full_action": "ContactyourCertificateAuthoritytogenerateandissue\nacertificatethatissignedusingnon-deprecatedalgorithm." + }, + "8800": { + "code": 8800, + "desc": "CommunicationwithEMMfailed.", + "first_action": "Ensurethatthe nbemmserviceisrunning.", + "full_action": "Dothefollowing,asappropriate:\n■ Ensurethatthe nbemmserviceisrunning.\n■ Restart nbemmortheNetBackupWebManagementConsole(nbwmc)andretry\ntherequest.\n■ ExaminetheunifiedloggingfilesontheNetBackupmasterserverforthenbemmm\n(OID111)serviceandtheNetBackupwebservices.Unifiedloggingiswritten\nto/usr/openv/logs(UNIX)ortoinstall_path\\NetBackup\\logs(Windows).\nSeetheNetBackupTroubleshootingGuideandtheNetBackupLogging\nReferenceGuidefordetailsontroubleshootingthewebservicesandontheir\nlogs.\n■ Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "8813": { + "code": 8813, + "desc": "Policyattributesmustbespecifiedusingthepropertynamed'policy'.", + "first_action": "Pleasespecifythepolicyattributes,includingany", + "full_action": "Pleasespecifythepolicyattributes,includingany\nschedules,clients,andbackupselectionswithinthe‘policy’propertyintheJSON\npayload.SeetheNetBackupRESTAPIdocumentationfordetailsaboutthePolicy\nAPIJSONschema." + }, + "8814": { + "code": 8814, + "desc": "PleaseenteravalidHyper-Vmachinename.", + "first_action": "EnsurethattheNetBackupclientisinstalledontheHyper-V", + "full_action": "EnsurethattheNetBackupclientisinstalledontheHyper-V\nserverandthattheNetBackupmasterservercancommunicatewithit." + }, + "8816": { + "code": 8816, + "desc": "TheIDintheURLdoesnotmatchtheIDinthebody.", + "first_action": "EnsurethattheIDintherequestURLmatchestheIDin", + "full_action": "EnsurethattheIDintherequestURLmatchestheIDin\ntherequestbody." + }, + "8817": { + "code": 8817, + "desc": "Thecredentialnamethatyouprovidedalreadyexists.", + "first_action": "Enteradifferentvalidcredentialnameintherequestbody.", + "full_action": "Enteradifferentvalidcredentialnameintherequestbody.\nDonotleaveanyspacesbetweencharacters.Thenamemustnotexceed256\ncharacters." + }, + "8818": { + "code": 8818, + "desc": "Invalidpolicyname.", + "first_action": "SeetheNetBackupAdministrator’sGuideVolumeIfordetailsonthenaming", + "full_action": "Enteravalidnameforthepolicyaccordingtothenaming\nrules.Useonlyalphabetic(ASCIIA-Zanda-z),numeric(0-9),plus(+),minus(-),\nunderscore(_),orperiod(.)characters.Donotuseaminus(-)orperiod(.)asthe\nfirstorlastcharacter.Donotleaveanyspacesbetweencharacters.\nFormoreinformationonpolicynames:\n■ SeetheNetBackupAdministrator’sGuideVolumeIfordetailsonthenaming\nconventions.\n■ YoumayalsorefertotheArticle:100016372intheSupportKnowledgeBase\nformoreinformationaboutpolicynaming." + }, + "8819": { + "code": 8819, + "desc": "Invalidschedulename.", + "first_action": "Enteravalidnameforthepolicyaccordingtothenaming", + "full_action": "Enteravalidnameforthepolicyaccordingtothenaming\nrules.Useonlyalphabetic(ASCIIA-Zanda-z),numeric(0-9),plus(+),minus(-),\nunderscore(_),orperiod(.)characters.Donotuseaminus(-)orperiod(.)asthe\nfirstorlastcharacter.Donotleaveanyspacesbetweencharacters.\nSeetheNetBackupAdministrator’sGuideVolumeIfordetailsonthenaming\nconventions." + }, + "8820": { + "code": 8820, + "desc": "Failedtoretrievedetailsofallthemediaservers.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8821": { + "code": 8821, + "desc": "Failedtoretrievethedetailsofthespecifiedmediaserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8822": { + "code": 8822, + "desc": "Failedtoaddthetrustedmasterserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8823": { + "code": 8823, + "desc": "Failedtoupdatethetrustedmasterserver.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8824": { + "code": 8824, + "desc": "Failedtoretrievethetrustedmasterserverdetails.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8825": { + "code": 8825, + "desc": "Failedtoretrievetheremoteprimaryserverdetails.", + "first_action": "Seethe errorDetailsinJSONoutputforadditional", + "full_action": "Seethe errorDetailsinJSONoutputforadditional\ndetails.Retrytheoperationandiftheissuepersists,visittheCohesityTechnical\nSupportwebsite.TheCohesityTechnicalSupportwebsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "8836": { + "code": 8836, + "desc": "Failedtoupdatethedetailsofthespecifiedmediaserver.", + "first_action": "Themediaserverisknowntomasterserver.", + "full_action": "Verifythefollowing:\n■ Themediaserverisknowntomasterserver.\n■ Themediaserverisreachablefrommasterserver." + }, + "8837": { + "code": 8837, + "desc": "ThespecifiedmediaserverdoesnotsupportthisDTEconfiguration.", + "first_action": "Themediaserverisknowntothemasterserver.", + "full_action": "Verifythefollowing:\n■ Themediaserverisknowntothemasterserver.\n■ ThemediaserverisonNetBackup10.0releaseornewer.\n■ Themediaserverisreachablefromthemasterserver." + }, + "8842": { + "code": 8842, + "desc": "Failedtosavetheproxyserverdetails.", + "first_action": "1 CallthePOSTAPI", + "full_action": "Performthefollowingsteps:\n1 CallthePOSTAPI\n(https://{NetbackupUrl}/netbackup/config/proxy-servers)tocreate\ntheproxyserver.\n2 CreatetheAPIwithpropersyntaxtovalidatetherequestbutusesomeinvalid\ndatawhichshowsanerrorduringruntime.\n3 VerifythattheerrorisshownintheAPIresponse." + }, + "8900": { + "code": 8900, + "desc": "Thehostnamethatwasprovidedmustbeassociatedwithasinglehost ID.", + "first_action": "Ensurethatthehostnamethatyouwanttoaddordelete", + "full_action": "Ensurethatthehostnamethatyouwanttoaddordelete\nformappingisassociatedwithasinglehostID." + }, + "8901": { + "code": 8901, + "desc": "Themappingnamethatwasprovideddoesnotexist.", + "first_action": "Provideavalidmappingnameandtryagain.", + "full_action": "Provideavalidmappingnameandtryagain." + }, + "8902": { + "code": 8902, + "desc": "Mappingsforthespecifiedhostdonotexist.", + "first_action": "Provideavalidhostnameandtryagain.", + "full_action": "Provideavalidhostnameandtryagain." + }, + "8903": { + "code": 8903, + "desc": "ThehostnamedoesnotexistinthehostIDtohostnamemappinglist.", + "first_action": "UsehostnamethatispresentinhostIDtohostname", + "full_action": "UsehostnamethatispresentinhostIDtohostname\nmappinglist.Alternatively,addthegivenhostnametothemappinglistwiththe\nnbhostmgmt -addcommand." + }, + "8904": { + "code": 8904, + "desc": "Thehostdatabaseoperationsareblockedwhendisasterrecoveryisin progress.", + "first_action": "Manuallyresettheenvironmentvariable", + "full_action": "Manuallyresettheenvironmentvariable\nNB_DR_IN_PROGRESSto 0." + }, + "8951": { + "code": 8951, + "desc": "TheNetBackupAPIversionisinvalid.", + "first_action": "Formoredetailsaboutthiserror,examinethewebserver", + "full_action": "Formoredetailsaboutthiserror,examinethewebserver\nand nbwebservicelogs.Formoreinformation,seetheNetBackupAPIReference\nGuide." + }, + "8952": { + "code": 8952, + "desc": "Aresponsecannotbegeneratedinthemediatypespecifiedbythe requestacceptheader.", + "first_action": "Formoredetailsaboutthiserror,examinethewebserver", + "full_action": "Formoredetailsaboutthiserror,examinethewebserver\nand nbwebservicelogs.Formoreinformation,seetheNetBackupAPIReference\nGuide." + }, + "8953": { + "code": 8953, + "desc": "Thecontenttypespecifiedbytherequestcontent-typeheaderisnot supportedbytherequestedresourcefortherequestedmethod.", + "first_action": "Formoredetailsaboutthiserror,examinethewebserver", + "full_action": "Formoredetailsaboutthiserror,examinethewebserver\nand nbwebservicelogs.Formoreinformation,seetheNetBackupAPIReference\nGuide." + }, + "8954": { + "code": 8954, + "desc": "Thefiltercriteriaisinvalid.", + "first_action": "Formoredetailsaboutthiserror,examinethewebserver", + "full_action": "Formoredetailsaboutthiserror,examinethewebserver\nand nbwebservicelogs.Formoreinformation,seetheNetBackupAPIReference\nGuide." + }, + "8955": { + "code": 8955, + "desc": "AninvalidAPIrequestisencountered.", + "first_action": "Formoredetailsaboutthiserror,examinethewebserver", + "full_action": "Formoredetailsaboutthiserror,examinethewebserver\nand nbwebservicelogs.Formoreinformation,seetheNetBackupAPIReference\nGuide." + }, + "8956": { + "code": 8956, + "desc": "Multipleauthorizationheadersarenotallowed.", + "first_action": "Removetheextraauthorizationheadersandtryagain.", + "full_action": "Removetheextraauthorizationheadersandtryagain." + }, + "8957": { + "code": 8957, + "desc": "TheHTTPmethodisnotsupported.", + "first_action": "Formoredetailsaboutthiserror,examinethewebserver", + "full_action": "Formoredetailsaboutthiserror,examinethewebserver\nand nbwebservicelogs.Formoreinformation,seetheNetBackupAPIReference\nGuide." + }, + "8958": { + "code": 8958, + "desc": "Adatabasesystemerroroccurred.", + "first_action": "IfyouusedtherecoverypointAPItocallMicrosoftSQL", + "full_action": "IfyouusedtherecoverypointAPItocallMicrosoftSQL\nsourcefiles,reviewallAPIinputsandtryagain.Iftheproblempersists,contactthe\nCohesityTechnicalSupport.Formoreinformation,seetheNetBackupAPI\nReferenceGuide." + }, + "8959": { + "code": 8959, + "desc": "Multipleauditreasonheadersarenotallowed.", + "first_action": "Chooseoneauditreasonheaderandremovetheother", + "full_action": "Chooseoneauditreasonheaderandremovetheother\nheaders." + }, + "8960": { + "code": 8960, + "desc": "TheX-NetBackup-Audit-ReasonheaderisnotproperlyURL-encoded.", + "first_action": "Ensurethattheauditreasonisproperlypercentencoded.", + "full_action": "Ensurethattheauditreasonisproperlypercentencoded.\nOnlyISO-8859-1charactersareallowed." + }, + "8962": { + "code": 8962, + "desc": "Requestedoperationfailed.", + "first_action": "Formoredetailsaboutthiserror,examinethewebserver", + "full_action": "Formoredetailsaboutthiserror,examinethewebserver\nand nbwebservicelogs.Iftheproblempersists,contacttheCohesityTechnical\nSupport.Formoreinformation,seetheNetBackupAPIReferenceGuide." + }, + "8963": { + "code": 8963, + "desc": "ThehostnamethatyouhavespecifiedtoconnecttotheNetBackup webserverisnotpresentintheNetBackupwebservercertificate.", + "first_action": "Ifyouwanttoaccessthe NetBackup Web Management", + "full_action": "Ifyouwanttoaccessthe NetBackup Web Management\nConsolefunctionalityusingadditionalhostnamesandorIPaddresses(otherthan\ntheonespresentinservercertificate),refertothefollowingprocedure.\nNote:Thissettingisonlyforamasterserver.Theallowedlist.propertiesneeds\ntohavealltheadditionalnames(hostnames,IPaddresses)ofthemasterserver\nthatwouldbeusedtoconnectfromtheclients.Examplesofclientsarethe\nNetBackupAdministrationConsole,webUI,anyrestclient,orotherNetBackup\nclients.\nAccessing the NetBackup Web Management Console functionality using\nadditional host names and or IP addresses\n1 Createafile VAR_GLOBAL/wsl/config/allowedlist.properties.\nExample:\nWindows:\n\\NetBackup\\var\\global\\wsl\\config\\allowedlist.properties\nUNIX: /usr/openv/var/global/wsl/config/allowedlist.properties\n2 Ensurethatthewebserviceaccountuserhasreadpermissionsonthisfile.\nExample:OnUNIXsystems chmod a+r\n/usr/openv/var/global/wsl/config/allowedlist.propertiesisoneway\ntoensurerequiredpermissionsonthisfile.\n3 Addrequiredadditionalvalidhost.headersandx.forwarded.host.headers\nheadervalues.\n4 Savethefile.\n5 Restartthe NetBackup Web Management Consoleservice.\nOnaWindowssystem,theNetBackup Web Management Consoleservicecan\nberestartedfromtheWindowsServiceControlManager.\nOnUNIXsystems /usr/openv/netbackup/bin/nbwmc stop &&\n/usr/openv/netbackup/bin/nbwmc start.\nThefollowingisanexampleofan allowedlist.propertiesfilelookslike:\n#Sample Properties File#\n#Properties file to allow additional valid HOST and X-FORWARDED-HOST header values\n#Fri Apr 23 16:14:42 CDT 2021\nhost.headers=master_server_additional_name_1,master_server_additional_name_2,\nmaster_server_additional_ip_1,master_server_additional_ip_2\nx.forwarded.host.headers=master_server_additional_name_1,\nmaster_server_additional_name_2 ,master_server_additional_ip_1,\nmaster_server_additional_ip_2\nThekeyhost.headershascomma-separatedstringvaluesofthehostnamesand\nIPaddresseswhichneedtobeconsideredvalidforthe HOSTrequestheader.\nThekey x.forwarded.host.headershascomma-separatedstringvaluesofthe\nhostnamesandIPaddresseswhichneedtobeconsideredvalidforthe\nX-FORWARDED-HOSTheader." + }, + "9032": { + "code": 9032, + "desc": "Couldnotconnecttothevirtualmachine.", + "first_action": "VerifyifthevirtualmachineisuportheSnapshotManager", + "full_action": "VerifyifthevirtualmachineisuportheSnapshotManager\ncancommunicatewiththevirtualmachine.ReviewtheSnapshotManagerlogs." + }, + "9050": { + "code": 9050, + "desc": "Nomatchingreportfound.", + "first_action": "CheckifthereportIDisintheGET /netbackup/reports", + "full_action": "CheckifthereportIDisintheGET /netbackup/reports\nresponse." + }, + "9051": { + "code": 9051, + "desc": "Invalidfilterspecifiedintherequest.", + "first_action": "Checkifthefilterstringthatwaspassedthroughthe", + "full_action": "Checkifthefilterstringthatwaspassedthroughthe\nrequestbodyisvalid." + }, + "9052": { + "code": 9052, + "desc": "Invalidreportrequest.", + "first_action": "Checkthattherequestbodyisvalid.", + "full_action": "Checkthattherequestbodyisvalid." + }, + "9053": { + "code": 9053, + "desc": "Invalidjobreporttypefound.", + "first_action": "CheckifthereporttypeisintheGET /netbackup/reports", + "full_action": "CheckifthereporttypeisintheGET /netbackup/reports\nresponse." + }, + "9101": { + "code": 9101, + "desc": "Failedtolockthefile.", + "first_action": "Examinethelogsfortheoperationyoutriedtoperform.", + "full_action": "Dothefollowing,asappropriate:\n■ Examinethelogsfortheoperationyoutriedtoperform.\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ Onallofthehostsinvolvedinthecommunication,examinetheunifiedlogsfor\nnbpxyhelper(OID486)." + }, + "9102": { + "code": 9102, + "desc": "Failedtounlockthefile.", + "first_action": "Examinethelogsfortheoperationyoutriedtoperform.", + "full_action": "Dothefollowing,asappropriate:\n■ Examinethelogsfortheoperationyoutriedtoperform.\n■ ExaminelegacylogsontheNetBackupserverfor nbcertcmd." + }, + "9103": { + "code": 9103, + "desc": "Unexpectedresponsefromthewebservice. 1098NetBackupstatuscodes NetBackup status codes", + "first_action": "Upgradetheback-levelmasterserver.", + "full_action": "Dothefollowing,asappropriate:\n■ Upgradetheback-levelmasterserver.\n■ Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor\nnbwebservice(allOIDs).\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ Onallofthehostsinvolvedinthecommunication,examinetheunifiedlogsfor\nnbpxyhelper(OID486)." + }, + "9104": { + "code": 9104, + "desc": "Thecertificateverificationfailed.", + "first_action": "VerifythePKIartifactsusingtheOpenSSLcommand.", + "full_action": "VerifythePKIartifactsusingtheOpenSSLcommand." + }, + "9108": { + "code": 9108, + "desc": "Failedtoconnecttothe vnetdservice.", + "first_action": "1. Ensurethatthe vnetdprocessisrunningontheNetBackuphost.", + "full_action": "Dothefollowing:\n1. Ensurethatthe vnetdprocessisrunningontheNetBackuphost.\n2. Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "9126": { + "code": 9126, + "desc": "Theremoteserver’scertificateisnotvalidordoesn’texist.", + "first_action": "Reviewthe nbcs/bpfis/bppfilevelerrormessagesthataredisplayedinJob", + "full_action": "Performthefollowingasappropriate:\nThetablethatisshownliststheissueandtheassociatedactionthatisrequiredto\nfixtheissue:\n■ Reviewthe nbcs/bpfis/bppfilevelerrormessagesthataredisplayedinJob\ndetailsontheActivitymonitor.Formoredetails,reviewthecomponentlogs.\n■ Reviewthenbwebservice/nbemmlevelerrormessagefortheSnapshotManager\nandplug-inconfiguration.Formoredetails,reviewthecomponentlogs.\nTable 1-7 OperationfailedduetoSSLcertificateissuesorconnectivity\nissues.\nRecommended actionMessage\nCopythelatestCRLintothe\nECA_CRL_PATHpathorensurethattheCRL\ndistributionpointURLfromtherespective\nhostcertificateisaccessiblefromthe\nSnapshotManager.\nUnabletoretrievethecertificateCRL.Ifyou\nhaveconfiguredtheECA_CRL_PATH,\nensurethatvalidCRLsarepresentatthe\nlocation.ConfirmthattheCRLURLis\naccessiblefromtheSnapshotManager.\nEnsurethatthelatestCRL’sareuploadedat\ntheECA_CRL_PATHpath.\nTheSnapshotManagerCRLcachecanbe\nupdatedmanuallybyusingthefollowing\ncommandonSnapshotManagerhost:\nflexsnap_configure renew --token\ntoken\nThecertificaterevocationlist(CRL)isexpired.\nEnsurethattheECA_CRL_PATHisupdated\nwiththelatestCRL.\nReviewyourSnapshotManager’ssystem\ntimeorprovideavalidCRL.\nThecertificaterevocationlist(CRL)isnotyet\nvalid.\nReviewtheCRLusingtheOpenSSL\ncommandorcontactyourSecurity\nAdministrator.\nThedateoflastupdateofthecertificate\nrevocationlist(CRL)isnotinavalidformat.\nReviewtheCRLusingtheOpenSSL\ncommandorcontactyourSecurity\nAdministrator.\nThedateofnextupdateofthecertificate\nrevocationlist(CRL)isnotinavalidformat.\nTable 1-7 OperationfailedduetoSSLcertificateissuesorconnectivity\nissues. (continued)\nRecommended actionMessage\nPerformtheoperationagain.Iftheproblem\npersists,savealloftheerrorloginformation\nandcontactCohesityTechnicalSupport.\nTheoperationhasfailedwithacURLerror.\nDetermineifanyofthecertificatesinthe\nchainhavebeenrevokedorcontactyour\nSecurityAdministrator.\nTorenewSnapshotManagercertificate,run\nthefollowingcommandontheSnapshot\nManagerhost:\nForNBCA:flexsnap_configure renew\n--hostnames FQDN --token token\n--force\nForECA:flexsnap_configure renew\n--hostnamesFQDN --ca ca_file_path\n--key key_file_path --chain\nchain_file_path\nFormoredetails,refertostatuscode9318.\nThecertificateisrevoked.\n(NotapplicableforNBCA)Reviewthe\nexpirationofthecertificatesorcontactyour\nSecurityAdministrator.\nForECA,renewtheSnapshotManager\ncertificatemanuallyonSnapshotManager\nhostusingthefollowingcommand.\nflexsnap_configure renew\n--hostnamesFQDN --ca ca_file_path\n--key key_file_path --chain\nchain_file_path\nForNBCA,SnapshotManagercertificates\nareautomaticallyrenewedwithinlast90days\noftheexpirationperiod.\nFormoredetails,refertostatuscode8506.\nThecertificatehasexpired.\nOtherNetBackuperrorcodesormessagescanalsobereferredtoformore\ninformationofSSLcertificateorconnectivityissuesbetweenprimaryserverand\nSnapshotManager.Resolvenetworkissuesifany,withnetstatorasimilarnetwork\ndiagnosistool.ThestatusofcertificatesthatareissuedforSnapshotManagercan\nbeverifiedusingflexsnap_configureserverinfoandhealthofcontainersrunning\ncanbeverifiedusing flexsnap_configure status." + }, + "9128": { + "code": 9128, + "desc": "FailedtoobtainthebackupIDfromthetracklogfile.", + "first_action": "1. Renametheappropriatetrackjournalfolderonclient:", + "full_action": "Toaddresstheissue,performthefollowing:\n1. Renametheappropriatetrackjournalfolderonclient:\ninstall_path\\Veritas\\NetBackup\n\\track\\\\\\\\\n2. Performanewfullbackup." + }, + "9129": { + "code": 9129, + "desc": "Theprivatekeyfilecannotbeloaded.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "9130": { + "code": 9130, + "desc": "Theprivatekeyfilecannotbevalidated.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "9131": { + "code": 9131, + "desc": "TheSSLhandshakefailed.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportsiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "9132": { + "code": 9132, + "desc": "CannotconnecttothehostbecausetheNetBackupservicesarenot runningonthehost.", + "first_action": "PBXservices", + "full_action": "Verifythatthefollowingservicesareupandarerunning\nonthehost:\n■ PBXservices\n■ NetBackupservices\nIfyoucontinuetohaveproblems,see Resolving network communication problems\nintheNetBackupTroubleshootingGuide." + }, + "9134": { + "code": 9134, + "desc": "Failedtoretrievethepassphrase.", + "first_action": "Verifythatthepassphrasefileexistsatthekeystorelocationandhasthecorrect", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthepassphrasefileexistsatthekeystorelocationandhasthecorrect\npermissions.Ifthefileispresentbutlackstheproperpermissions,adjustthe\npermissionsmanuallyandretrytheoperation.\n■ Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany\nhiddenfiles.Dependingonyourconfiguration,the keystoredirectoryis\ninstall_dir/var/vxss/credentials/keystore,\ninstall_dir/var/global/vxss/credentials/keystore,\ninstall_path\\NetBackup\\var\\vxss\\credentials\\keystore,or\ninstall_path\\NetBackup\\var\\global\\vxss\\credentials\\keystoredirectory.\n■ Perform nbcertcmd -getCertificatewith reissueTokenoptionforall\nserverswithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservice\nlogsandcontactCohesityTechnicalSupport." + }, + "9135": { + "code": 9135, + "desc": "TheNetBackupclientusesaweakcipherforencryption,ortheencryption isofthelegacytype.", + "first_action": "Use STANDARDkindofencryptionmethodwithstrongcipherslikeAES.", + "full_action": "Performthefollowingasappropriate:\nUse STANDARDkindofencryptionmethodwithstrongcipherslikeAES." + }, + "9136": { + "code": 9136, + "desc": "Rotationofthepassphrasekeyfailed.", + "first_action": "Verifythatthepassphrasekeyfileexistsatthekeystorelocationandhasthe", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthepassphrasekeyfileexistsatthekeystorelocationandhasthe\ncorrectpermissions.Ifthefileispresentbutlackstheproperpermissions,adjust\nthepermissionsmanuallyandretrytheoperation.\n■ Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany\nhiddenfiles.Dependingonyourconfiguration,the keystoredirectoryis\ninstall_dir/var/vxss/credentials/keystore,\ninstall_dir/var/global/vxss/credentials/keystore,\ninstall_path\\NetBackup\\var\\vxss\\credentials\\keystore,or\ninstall_path\\NetBackup\\var\\global\\vxss\\credentials\\keystoredirectory.\n■ Perform nbcertcmd -getCertificatewith reissueTokenoptionforall\nserverswithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservice\nlogsandcontactCohesityTechnicalSupport." + }, + "9139": { + "code": 9139, + "desc": "Backupfilesalreadypresentinkeystore.", + "first_action": "Removethebackupfilesinthe keystorefolderthathavethe _bkupsuffixand", + "full_action": "Performthefollowingasappropriate:\n■ Removethebackupfilesinthe keystorefolderthathavethe _bkupsuffixand\nretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservicelogs\nandcontactCohesityTechnicalSupport." + }, + "9140": { + "code": 9140, + "desc": "Directoryisempty.", + "first_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs", + "full_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs\nandcontactCohesityTechnicalSupport." + }, + "9141": { + "code": 9141, + "desc": "Keystoreisininconsistentstate. 1105NetBackupstatuscodes NetBackup status codes", + "first_action": "Verifythattheprivatekey,passphrase,andpassphrasekeyfilesexistatthe", + "full_action": "Performthefollowingasappropriate:\n■ Verifythattheprivatekey,passphrase,andpassphrasekeyfilesexistatthe\nkeystorelocationandhavethecorrectserviceuserpermissions.Ifthefilesare\npresentbutlacktheproperpermissions,adjustthepermissionsmanuallyand\nretrytheoperation.\n■ Ifbackupfilesarepresentclean-upthebackupfileswiththe _bkupsuffixand\nretrytheoperation.\n■ Foranyothercase:\n■ Iftheissuepersists,removeallfilesfromthe keystoredirectory,including\nanyhiddenfiles.Dependingonyourconfiguration,the keystoredirectory\nis install_dir/var/vxss/credentials/keystore,\ninstall_dir/var/global/vxss/credentials/keystore,\ninstall_path\\NetBackup\\var\\vxss\\credentials\\keystore,or\ninstall_path\\NetBackup\\var\\global\\vxss\\credentials\\keystore\ndirectory.\n■ Performnbcertcmd -getCertificatewithreissueTokenoptionforall\nserverswithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthenbcert,nbpxyhelper,andnbwebservice\nlogsandcontactCohesityTechnicalSupport." + }, + "9142": { + "code": 9142, + "desc": "Filedoesnotexist.", + "first_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs", + "full_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs\nandcontactCohesityTechnicalSupport." + }, + "9143": { + "code": 9143, + "desc": "Rotationofthepassphrasefailed.", + "first_action": "Verifythatthepassphrasefileexistsatthekeystorelocationandhasthecorrect", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthepassphrasefileexistsatthekeystorelocationandhasthecorrect\npermissions.Ifthefileispresentbutlackstheproperpermissions,adjustthe\npermissionsmanuallyandretrytheoperation.\n■ Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany\nhiddenfiles.Dependingonyourconfiguration,the keystoredirectoryis\ninstall_dir/var/vxss/credentials/keystore,\ninstall_dir/var/global/vxss/credentials/keystore,\ninstall_path\\NetBackup\\var\\vxss\\credentials\\keystore,or\ninstall_path\\NetBackup\\var\\global\\vxss\\credentials\\keystoredirectory.\n■ Perform nbcertcmd -getCertificatewith reissueTokenoptionforall\nserverswithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservice\nlogsandcontactCohesityTechnicalSupport." + }, + "9144": { + "code": 9144, + "desc": "Rotationofthepassphraseandthesubsequentrestorefailed.", + "first_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs", + "full_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs\nandcontactCohesityTechnicalSupport." + }, + "9145": { + "code": 9145, + "desc": "Thegiventagdoesnotexistinthepassphrasekeyfile.", + "first_action": "Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany", + "full_action": "Performthefollowingasappropriate:\n■ Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany\nhiddenfiles.Dependingonyourconfiguration,the keystoredirectoryis\ninstall_dir/var/vxss/credentials/keystore,\ninstall_dir/var/global/vxss/credentials/keystore,\ninstall_path\\NetBackup\\var\\vxss\\credentials\\keystore,or\ninstall_path\\NetBackup\\var\\global\\vxss\\credentials\\keystoredirectory.\n■ Perform nbcertcmd -getCertificatewith reissueTokenoptionforall\nserverswithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservice\nlogsandcontactCohesityTechnicalSupport." + }, + "9146": { + "code": 9146, + "desc": "Thepassphrasekeyfiledoesnothaveanycontents.", + "first_action": "Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany", + "full_action": "Performthefollowingasappropriate:\n■ Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany\nhiddenfiles.Dependingonyourconfiguration,the keystoredirectoryis\ninstall_dir/var/vxss/credentials/keystore,\ninstall_dir/var/global/vxss/credentials/keystore,\ninstall_path\\NetBackup\\var\\vxss\\credentials\\keystore,or\ninstall_path\\NetBackup\\var\\global\\vxss\\credentials\\keystoredirectory.\n■ Perform nbcertcmd -getCertificatewith reissueTokenoptionforall\nserverswithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservice\nlogsandcontactCohesityTechnicalSupport." + }, + "9147": { + "code": 9147, + "desc": "Failedtocreateencryptiontag.", + "first_action": "Retrytheoperation.Iftheissuepersists,collectthenbcert,", + "full_action": "Retrytheoperation.Iftheissuepersists,collectthenbcert,\nnbpxyhelper,and nbwebservicelogsandcontactCohesityTechnicalSupport." + }, + "9148": { + "code": 9148, + "desc": "Failedtocreateencryptionkey.", + "first_action": "Retrytheoperation.Iftheissuepersists,collectthenbcert,", + "full_action": "Retrytheoperation.Iftheissuepersists,collectthenbcert,\nnbpxyhelper,and nbwebservicelogsandcontactCohesityTechnicalSupport." + }, + "9149": { + "code": 9149, + "desc": "Failedtocreatepassphrasekeyfile.", + "first_action": "Verifythatthepassphrasekeyfileordirectoryexistsatthekeystorelocation", + "full_action": "Performthefollowingasappropriate:\n■ Verifythatthepassphrasekeyfileordirectoryexistsatthekeystorelocation\nandhasthecorrectpermissions.Ifthefileispresentbutlackstheproper\npermissions,adjustthepermissionsmanuallyandretrytheoperation.\n■ Iftheissuepersists,removeallfilesfromthekeystoredirectory,includingany\nhiddenfiles.Dependingonyourconfiguration,the keystoredirectoryis\ninstall_dir/var/vxss/credentials/keystore,\ninstall_dir/var/global/vxss/credentials/keystore,\ninstall_path\\NetBackup\\var\\vxss\\credentials\\keystore,or\ninstall_path\\NetBackup\\var\\global\\vxss\\credentials\\keystoredirectory.\n■ Perform nbcertcmd -getCertificatewith reissueTokenoptionforall\nserverswithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservice\nlogsandcontactCohesityTechnicalSupport." + }, + "9150": { + "code": 9150, + "desc": "Failedtorotatepassphraseduetotheincorrectencryptionstateofthe keystore.", + "first_action": "Performnbcertcmd -getCertificatewithreissueTokenoptionforallservers", + "full_action": "Performthefollowingasappropriate:\n■ Performnbcertcmd -getCertificatewithreissueTokenoptionforallservers\nwithwhichthehostisregisteredandretrytheoperation.\n■ Iftheissuepersists,collectthe nbcert, nbpxyhelper,and nbwebservicelogs\nandcontactCohesityTechnicalSupport." + }, + "9151": { + "code": 9151, + "desc": "Aninternalerroroccurred.", + "first_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs", + "full_action": "Collectthenbcert,nbpxyhelper,andnbwebservicelogs\nandcontactCohesityTechnicalSupport." + }, + "9152": { + "code": 9152, + "desc": "Theuserdoesnothavepermissiontoaccessthekeystoredirectory.", + "first_action": "Verifythefileorthefolderpermissions.", + "full_action": "Performthefollowingasappropriate:\n■ Verifythefileorthefolderpermissions.\n■ Granttheserviceuserread,write,andaccesspermissionsifnecessary.\n■ Retrytheoperation." + }, + "9201": { + "code": 9201, + "desc": "Theserviceusercannotswitchthecontexttoanotheruser.", + "first_action": "Updateorremovethelogondetailsfromcatalogbackup", + "full_action": "Updateorremovethelogondetailsfromcatalogbackup\npolicy." + }, + "9202": { + "code": 9202, + "desc": "Theserviceuseraccountdoesnothavethewritepermissionsonthe specifiedpath.", + "first_action": "Windows:", + "full_action": "Verifythattheserviceaccounthaswriteaccessonthe\nuserpaththatisspecified.\nForexample:Iftheserviceuseraccountdoesnothavewritepermissionsonthe\ndisasterrecoverypackagepathspecifiedinthecatalogbackuppolicy,thecatalog\nbackupfailswiththiserror.\nThecatalogrecoveryalsofailswiththiserroriftheserviceuseraccountdoesnot\nhavewriteaccesstotheDRpathanditscontents.\nRunthefollowingcommandssothatserviceuseraccounthaswriteaccessonthe\ndisasterrecoverypath:\n■ Windows:\nICACLS \"\" /grant:r\n\"*S-1-5-80-623693008-3165178162-2673590941-1612452212-3346329012:(OI)(CI)F\"\nInthiscommandexample,\nS-1-5-80-623693008-3165178162-2673590941-1612452212-3346329012is\nServiceSIDofNetBackupDatabaseManagerservice(bpdbm).\n■ UNIX:\nchown -R \nAfterthe chowncommandisrun,verifythattheserviceusercanwritetothe\nspecifiedpathusingthe sucommand.\nsu -c \"touch /test.txt\"" + }, + "9250": { + "code": 9250, + "desc": "HostIDsofthetargetandthesourcehostsdonotmatch.", + "first_action": "Makesurethereissuetokenthatisgeneratedforthesamehostisusedforthe", + "full_action": "Performthefollowingasappropriate:\nForNBCA:\n■ Makesurethereissuetokenthatisgeneratedforthesamehostisusedforthe\nfetchingcertificate.\n■ Ifthereissuetokeniscorrect,thendeletetheparticularentrythatcausedthe\nissueandfetchthecertificatesfromthatprimaryserveragain.\n■ Refertothesection About reissuing host ID-based certificatesintheNetBackup\nSecurityandEncryptionGuideformoredetails.\nForECA:\n■ Thisproblemmaybereportedifthecertificateusedforenrollmentisalready\nenrolledwithsomeotherhost.Verifythatthecertificatethatisusedforenrollment\nisassociatedwiththecurrenthost.Findanddeletetheparticularentrythat\ncausedtheissueandenrollthecertificateagain.\n■ Refertothesection About external CA support in NetBackupintheNetBackup\nSecurityandEncryptionGuideformoredetails.\nRetrytheoperationandiftheissuepersists,visitsupport.veritas.com.TheCohesity\nTechnicalSupportwebsitesiteoffersadditionalinformationtohelpyoutroubleshoot\nthisissue." + }, + "9251": { + "code": 9251, + "desc": "HostIDsofthetargetandthesourcemasterserversdonotmatch.", + "first_action": "ManuallydeletetheentryfortheprimaryhostIDcausing", + "full_action": "ManuallydeletetheentryfortheprimaryhostIDcausing\ntheissueandperformtheoperationagain.\nRefertothesection About external CA support in NetBackupintheNetBackup\nSecurityandEncryptionGuideformoredetails.\nIftheissuepersists,visitsupport.veritas.com.TheCohesityTechnicalSupport\nwebsitesiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "9252": { + "code": 9252, + "desc": "EitherthesourcehostIDorthetargethostIDisnull.", + "first_action": "ManuallydeletetheentrythathasanullhostIDcausing", + "full_action": "ManuallydeletetheentrythathasanullhostIDcausing\ntheissueandperformtheoperationagain.\nRefertothesection About external CA support in NetBackupintheNetBackup\nSecurityandEncryptionGuideformoredetails.\nIftheissuepersists,visitsupport.veritas.com.TheCohesityTechnicalSupport\nwebsitesiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "9253": { + "code": 9253, + "desc": "RemovingJSONarrayfailed.", + "first_action": "Checkthewritefilepermission.Iftheissuepersists,visit", + "full_action": "Checkthewritefilepermission.Iftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "9270": { + "code": 9270, + "desc": "FailedtoretrievecredentialsforSpanFSserver.", + "first_action": "Reviewthe nbemmlogsfromtheprimaryserverandthe", + "full_action": "Reviewthe nbemmlogsfromtheprimaryserverandthe\nbptmlogsfromthemediaserverforerrors.SearchtheCohesityTechnicalSupport\nwebsitetodeterminethesourceofthoseerrors.Foradditionalassistance,collect\nthe nbemmand bptmlogsandcontactCohesityTechnicalSupport." + }, + "9271": { + "code": 9271, + "desc": "FailedtoretrievetrustedcertificateforSpanFSserver.", + "first_action": "storage_server cluster_FQDN -stype SpanFS -media_server", + "full_action": "Iftheautomatictrustcertificateretrievalfails,configure\norupdatetheSpanFSservermanually,usingRESTAPIor tpconfigcommand.\nToconfigureorupdatetheSpanFSserver,SpanFSCAcertificateisrequired.\nRefertoarticletoretrievetheSpanFSCAcertificate:\nUsing REST API\nToconfigureSpanFSserver,usethe POST API\n'/netbackup/storage/storage-server'endpoint.\nToupdateSpanFSservercredentials,usethe PATCH API\n'/netbackup/storage/storage-server'endpoint.\nUsing tpconfig CLI\nTo configure SpanFS server\n1 CreateastorageserveroftypeSpanFSusingthefullyqualifieddomainname\n(FQDN)ofthecluster.\n/usr/openv/netbackup/bin/admincmd/nbdevconfig -creatests\n-storage_server cluster_FQDN -stype SpanFS -media_server\nmedia_server\n2 AddcredentialsfortheSpanFSserver.\n/usr/openv/volmgr/bin/tpconfig -add -storage_server server_name\n-stype SpanFS -sts_user_id user_ID [-password password] [-st\nstorage_type] [-ca_file_path SpanFS_CA_certificate_path]\nTo update SpanFS server credentials\n◆ /usr/openv/volmgr/bin/tpconfig-update -storage_server server_name\n-stype SpanFS -sts_user_id user_ID [ password password] [\n-ca_file_path SpanFS_CA_certificate_path]" + }, + "9300": { + "code": 9300, + "desc": "Failedtoencodethecertificaterevocationlist(CRL).", + "first_action": "Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor", + "full_action": "Dothefollowing,asappropriate:\n■ Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor\nnbwebservice(OID466and484).\n■ Onallofthehostsinvolvedinthecommunication,examinetheunifiedlogsfor\nnbpxyhelper(OID486).\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ EnsurethatyouusetheNetBackupSSLlibraries.\n■ ContactCohesityTechnicalSupport." + }, + "9301": { + "code": 9301, + "desc": "Failedtodecodethecertificaterevocationlist(CRL).", + "first_action": "Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor", + "full_action": "Dothefollowing,asappropriate:\n■ Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor\nnbwebservice(OID466and484).\n■ Onallhostsinvolvedinthecommunication,examinetheunifiedlogsfor\nnbpxyhelper(OID486).\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ RunthefollowingcommandtogetanewCRLforthecorrespondingdomain:\n./nbcertcmd -getCrl [-server master server name]" + }, + "9302": { + "code": 9302, + "desc": "Attemptedtoreplacethecertificaterevocationlist(CRL)withanolder version. 1116NetBackupstatuscodes NetBackup status codes", + "first_action": "Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.", + "full_action": "Dothefollowing,asappropriate:\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ Onallofthehostsinvolvedinthecommunication,examinetheunifiedlogsfor\nnbpxyhelper(OID486)." + }, + "9303": { + "code": 9303, + "desc": "Thewebservicerequesttofetchthecertificaterevocationlist(CRL) failed.", + "first_action": "Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.", + "full_action": "Dothefollowing,asappropriate:\n■ Onthehostwheretheerroroccurred,examinethelegacylogsfor nbcertcmd.\n■ Onthemasterserver,examinetheunifiedlogsontheNetBackupserverfor\nnbwebservice(OID466and484).\n■ Ensurethefollowing:\n■ Themasterserverisonline.\n■ Thewebservice(nbwmc)isonline." + }, + "9304": { + "code": 9304, + "desc": "TheHTTPrequestisnotcomplete;itshouldbecheckedagainlater.", + "first_action": "Examinethelegacylogsfor nbcertcmdandtheunified", + "full_action": "Examinethelegacylogsfor nbcertcmdandtheunified\nlogsontheNetBackupserverfor nbwebservice(OID466and484)." + }, + "9305": { + "code": 9305, + "desc": "Anattempttorefreshthecertificaterevocationlist(CRL)andsecurity levelwaspartiallysuccessful.", + "first_action": "Examinethelegacylogsfor nbcertcmd.", + "full_action": "Dothefollowing,asappropriate:\n■ Examinethelegacylogsfor nbcertcmd.\n■ EnsurethattheHTTPrequesttofetchtheCRLandthesecuritylevelwas\nsuccessful.OntheNetBackupserver,examinetheunifiedlogsfornbwebservice\n(OID466and484)forHTTPrequestfailures." + }, + "9306": { + "code": 9306, + "desc": "TheHTTPrequestforfetchingthesecuritylevelfailed.", + "first_action": "Examinethelegacylogsfor nbcertcmdandtheunifiedlogsontheNetBackup", + "full_action": "Dothefollowing,asappropriate:\n■ Examinethelegacylogsfor nbcertcmdandtheunifiedlogsontheNetBackup\nserverfor nbwebservice(OID466and484).\n■ Ensurethefollowing:\n■ Themasterserverisonline.\n■ Thewebservice(nbwmc)isonline." + }, + "9307": { + "code": 9307, + "desc": "TheHTTPrequesttofetchtheCRLfailed.Thereasonforthefailureis unknown.", + "first_action": "ExaminethelegacylogsontheNetBackuphostfor", + "full_action": "ExaminethelegacylogsontheNetBackuphostfor\nnbcertcmd." + }, + "9308": { + "code": 9308, + "desc": "Failedtoreadthecertificaterevocationlist(CRL).", + "first_action": "IfNetBackupCA-signedcertificateisusedforcommunication:Onallthehosts", + "full_action": "Dothefollowing,asappropriate:\n■ IfNetBackupCA-signedcertificateisusedforcommunication:Onallthehosts\nthatareinvolvedinthecommunication,examinetheunifiedlogsfornbpxyhelper\n(OID486).\n■ Examinethelegacylogsfor nbcertcmd.\n■ ForaWindowsserver,verifythatthefollowingdirectoriesexist:\ninstall_path\\NetBackup\\var\\vxss\\crl\nForaclusteredmasterserver:\ninstall_path\\NetBackup\\var\\global\\vxss\\crl\n■ ForaUNIXserver,verifythatthefollowingdirectoriesexist:\n/usr/openv/var/vxss/crl\nForaclusteredmasterserver:\n/usr/openv/var/global/vxss/crl\n■ ForaWindowsserver,verifyinthe certmapinfo.jsonfilesthatthe crlPath\nvaluespointtoavalidpathfortheCRL:\ninstall_path\\NetBackup\\var\\vxss\\certmapinfo.json\nForaclusteredmasterserver:\ninstall_path\\NetBackup\\var\\global\\vxss\\certmapinfo.json\n■ ForaUNIXserver,verifyinthecertmapinfo.jsonfilesthatthecrlPathvalues\npointtoavalidpathfortheCRL:\n/usr/openv/var/vxss/certmapinfo.json\nForaclusteredmasterserver:\n/usr/openv/var/global/vxss/certmapinfo.json\n■ Runthefollowingcommandforthemasterserver:\n./nbcertcmd -getCRL -server master_server_name\nIfexternalCA-signedcertificateisusedforcommunication:\n■ Onallhoststhatareinvolvedinthecommunication,examinetheunifiedlogs\nfor nbpxyhelper(OID486).\n■ Examinethelegacylogsfor nbcertcmd.\n■ ForaWindowsserver,verifythatthefollowingdirectoriesexist:\ninstall_path\\NetBackup\\var\\vxss\\crl\n■ ForaUNIXserver,verifythatthefollowingdirectoriesexist:\n/usr/openv/var/vxss/crl\n■ VerifyifabovedirectorycontainsalltherequiredvalidCRLs(asper\nECA_CRL_CHECKsetting)." + }, + "9309": { + "code": 9309, + "desc": "Failedtowritethecertificaterevocationlist(CRL).", + "first_action": "ExaminetheunifiedlogsontheNetBackupserverfornbwebservice(OID466", + "full_action": "Dothefollowing,asappropriate:\n■ ExaminetheunifiedlogsontheNetBackupserverfornbwebservice(OID466\nand484)andthelegacylogsfor nbcertcmd.\n■ ForaWindowsserver,verifythatthefollowingdirectoriesexist:\ninstall_path\\NetBackup\\var\\vxss\\crl\nForaclusteredmasterserver:\ninstall_path\\NetBackup\\var\\global\\vxss\\crl\n■ ForaUNIXserver,verifythatthefollowingdirectoriesexist:\n/usr/openv/var/vxss/crl\nForaclusteredmasterserver:\n/usr/openv/var/global/vxss/crl" + }, + "9310": { + "code": 9310, + "desc": "TheCRLforthespecifiedissuercannotbefoundintheCRLcache.", + "first_action": "ProvidetheSHA-1hashofthecorrectCRLissuerthat", + "full_action": "ProvidetheSHA-1hashofthecorrectCRLissuerthat\nyouwanttocleanupfromtheCRLcache.ThepathfortheCRLcacheis:\n/usr/openv/var/vxss/crl." + }, + "9311": { + "code": 9311, + "desc": "FailedtocleanuptheCRLforthespecifiedissuerfromtheCRLcache.", + "first_action": "AnotherprocessmayhavelockedtheCRLfile.Retrythe", + "full_action": "AnotherprocessmayhavelockedtheCRLfile.Retrythe\noperation." + }, + "9312": { + "code": 9312, + "desc": "FailedtocleanuptheexpiredCRLsfromtheCRLcache.", + "first_action": "AnotherprocessmayhavelockedtheCRLfiles.Retry", + "full_action": "AnotherprocessmayhavelockedtheCRLfiles.Retry\ntheoperation." + }, + "9313": { + "code": 9313, + "desc": "FailedtocleanupsomeoftheexpiredCRLsfromtheCRLcache.", + "first_action": "AnotherprocessmayhavelockedtheCRLfiles.Retry", + "full_action": "AnotherprocessmayhavelockedtheCRLfiles.Retry\ntheoperation." + }, + "9314": { + "code": 9314, + "desc": "TheCRLisexpired.", + "first_action": "ProvidetheCRLsthatarenotexpired.", + "full_action": "ProvidetheCRLsthatarenotexpired." + }, + "9315": { + "code": 9315, + "desc": "FailedtoupdatesomeoftheCRLsintheCRLcache.", + "first_action": "CRLsarenotexpired.", + "full_action": "Ensurethefollowing:\n■ CRLsarenotexpired.\n■ CRLsuseavalidformat.\n■ CRLsareupdatedthenthecachedcopy." + }, + "9316": { + "code": 9316, + "desc": "FailedtoupdatetheCRLsintheCRLcache.", + "first_action": "CRLsarenotexpired.", + "full_action": "Ensurethefollowing:\n■ CRLsarenotexpired.\n■ CRLsuseavalidformat.\n■ CRLsareupdatedthenthecachedcopy." + }, + "9317": { + "code": 9317, + "desc": "TheCRLcheckisdisabled.", + "first_action": "Ensurethatthe ECA_CRL_CHECKconfigurationoptionis", + "full_action": "Ensurethatthe ECA_CRL_CHECKconfigurationoptionis\nsetto LEAFor CHAIN." + }, + "9318": { + "code": 9318, + "desc": "Thecertificateisrevoked.", + "first_action": "Ifthecertificateisnotrevokedandyoustillseethiserror,", + "full_action": "Ifthecertificateisnotrevokedandyoustillseethiserror,\ncheckiftheCRLisupdatedintheCRLcache.Iftheproblempersists,contactyour\nsecurityadministrator." + }, + "9319": { + "code": 9319, + "desc": "Thecertificateisnotrevoked.", + "first_action": "Ifthecertificateisrevokedandyoustillseethismessage,", + "full_action": "Ifthecertificateisrevokedandyoustillseethismessage,\ncheckiftheCRLisupdatedintheCRLcache.Iftheproblempersists,contactyour\nsecurityadministrator." + }, + "9324": { + "code": 9324, + "desc": "TheCRLcachecannotbeupdated.The ECA_CRL_PATHconfiguration optionisnotsettoavalidCRLdirectorypath.", + "first_action": "Specifythecorrectdirectorypathforthe ECA_CRL_PATH", + "full_action": "Specifythecorrectdirectorypathforthe ECA_CRL_PATH\nconfigurationoption." + }, + "9325": { + "code": 9325, + "desc": "TheCRLcachecannotbeupdated.CRLsarenotavailableinthe directorythatissetforthe ECA_CRL_PATHconfigurationoption.", + "first_action": "SpecifyavalidCRLdirectorypaththatcontainsvalidCRL", + "full_action": "SpecifyavalidCRLdirectorypaththatcontainsvalidCRL\nfilesforthe ECA_CRL_PATHconfigurationoption." + }, + "9326": { + "code": 9326, + "desc": "TheCRLisdeltaCRL.", + "first_action": "NetBackupdoesnotsupportdeltaCRLs.Youshould", + "full_action": "NetBackupdoesnotsupportdeltaCRLs.Youshould\nspecifyafullCRLfortheECA_CRL_PATHorfortheCDP." + }, + "9327": { + "code": 9327, + "desc": "UnabletoretrieveCRLforthecertificate.", + "first_action": "CheckiftheCRLexistsintheCRLcacheforthecertificateissuerbasedonthe", + "full_action": "Performthefollowing:\n■ CheckiftheCRLexistsintheCRLcacheforthecertificateissuerbasedonthe\nECA_CRL_CHECKconfigurationoption(CHAINorLEAF).IftheCRLdoesnotexist\ninthecache,dothefollowing:\n■ Ifthe ECA_CRL_PATHconfigurationoptionisconfigured,runthe nbcertcmd\n-updatecrlcachecommand.\n■ IfCDPisenabled,checkthe bpclntcmd crldownloaderlogs.\nRefertoSee“" + }, + "9328": { + "code": 9328, + "desc": "UnabletodecrypttheCRLsignature.", + "first_action": "Forfile-basedcertificates:", + "full_action": "Performthefollowing:\n■ Forfile-basedcertificates:\n■ Usetheopenssl verifycommandtocheckthecertificateagainsttheCRL.\n■ ForWindowscertificatestore:\n■ Exportthecertificateandruntheopenssl verifyorthecertUtilcommand.\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,contactCohesity\nNetBackupsupport." + }, + "9329": { + "code": 9329, + "desc": "CRLsignaturefailure.", + "first_action": "Forfile-basedcertificates:", + "full_action": "Performthefollowing:\n■ Forfile-basedcertificates:\n■ Usetheopenssl verifycommandtocheckthecertificateagainsttheCRL.\n■ ForWindowscertificatestore:\n■ Exportthecertificateandruntheopenssl verifyorthecertUtilcommand.\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,contactCohesity\nNetBackupsupport." + }, + "9330": { + "code": 9330, + "desc": "TheCRLisnotyetvalid.", + "first_action": "CheckyoursystemtimeorprovideavalidCRL.", + "full_action": "CheckyoursystemtimeorprovideavalidCRL." + }, + "9331": { + "code": 9331, + "desc": "TheCRLlastupdatedateisnotinavalidformat.", + "first_action": "ChecktheCRLusingthe opensslcommandorcontact", + "full_action": "ChecktheCRLusingthe opensslcommandorcontact\nyourSecurityAdministrator." + }, + "9332": { + "code": 9332, + "desc": "TheCRLnextupdatedateisnotinavalidformat.", + "first_action": "ChecktheCRLusingthe opensslcommandorcontact", + "full_action": "ChecktheCRLusingthe opensslcommandorcontact\nyourSecurityAdministrator." + }, + "9333": { + "code": 9333, + "desc": "UnabletoretrievetheCRLissuercertificate.", + "first_action": "Forfile-basedcertificates:", + "full_action": "Performthefollowing:\n■ Forfile-basedcertificates:\n■ Usetheopenssl verifycommandtocheckthecertificateagainsttheCRL.\n■ ForWindowscertificatestore:\n■ Exportthecertificateandruntheopenssl verifyorthecertUtilcommand.\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,contactCohesity\nNetBackupsupport." + }, + "9334": { + "code": 9334, + "desc": "KeyusagedoesnotincludeCRLsigning.", + "first_action": "Forfile-basedcertificates:", + "full_action": "Performthefollowing:\n■ Forfile-basedcertificates:\n■ Usetheopenssl verifycommandtocheckthecertificateagainsttheCRL.\n■ ForWindowscertificatestore:\n■ Exportthecertificateandruntheopenssl verifyorthecertUtilcommand.\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,contactCohesity\nNetBackupsupport." + }, + "9335": { + "code": 9335, + "desc": "CriticalCRLextensionisnotvalid.", + "first_action": "ChecktheCRLusingthe opensslcommandorcontact", + "full_action": "ChecktheCRLusingthe opensslcommandorcontact\nyourSecurityAdministrator." + }, + "9336": { + "code": 9336, + "desc": "TheCRLscopeisdifferent,itshouldcoverallrevocationreasons.", + "first_action": "ChecktheCRLusingthe opensslcommandorcontact", + "full_action": "ChecktheCRLusingthe opensslcommandorcontact\nyourSecurityAdministrator." + }, + "9337": { + "code": 9337, + "desc": "CRLpathvalidationerror.", + "first_action": "Forfile-basedcertificates:", + "full_action": "Performthefollowing:\n■ Forfile-basedcertificates:\n■ Usetheopenssl verifycommandtocheckthecertificateagainsttheCRL.\n■ ForWindowscertificatestore:\n■ Exportthecertificateandruntheopenssl verifyorthecertUtilcommand.\n■ Iftheverificationfails,refertotheOpenSSLdocumentsorcontactyourSecurity\nAdministrator.\n■ Iftheverificationissuccessfulbuttheproblempersists,contactCohesity\nNetBackupsupport." + }, + "9338": { + "code": 9338, + "desc": "TheCRLontheserverisexpired.", + "first_action": "ProvideavalidCRLfortheissueroftheclientcertificate.", + "full_action": "ProvideavalidCRLfortheissueroftheclientcertificate." + }, + "9339": { + "code": 9339, + "desc": "TheCRLisnotavailableontheserver.", + "first_action": "ProvideavalidCRLfortheissueroftheclientcertificate", + "full_action": "ProvideavalidCRLfortheissueroftheclientcertificate\nontheserverhost." + }, + "9340": { + "code": 9340, + "desc": "CRLserverinternalerror.", + "first_action": "ChecktheCRLconfigurationontheserverorrefertothe", + "full_action": "ChecktheCRLconfigurationontheserverorrefertothe\nAbout certificate revocation lists for external CAsectionintheNetBackupSecurity\nandEncryptionGuide." + }, + "9350": { + "code": 9350, + "desc": "TheAPIkeyisnotvalid.", + "first_action": "UseavalidAPIkeytoaccessNetBackupAPIs.", + "full_action": "UseavalidAPIkeytoaccessNetBackupAPIs." + }, + "9351": { + "code": 9351, + "desc": "TheAPIkeycannotbegenerated.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "9352": { + "code": 9352, + "desc": "AnunexpectedAPIkeyerroroccurred.", + "first_action": "ContactCohesityTechnicalSupportforassistance.", + "full_action": "ContactCohesityTechnicalSupportforassistance." + }, + "9353": { + "code": 9353, + "desc": "AnAPIkeyforthegivenuseralreadyexists.", + "first_action": "DeletetheexistingAPIkeyfortheuserandrecreatean", + "full_action": "DeletetheexistingAPIkeyfortheuserandrecreatean\nAPIkey." + }, + "9354": { + "code": 9354, + "desc": "ThespecifiedAPIkeydoesnotexist.", + "first_action": "ThespecifiedAPIkeyisnotdeleted.", + "full_action": "Ensurethefollowing:\n■ ThespecifiedAPIkeyisnotdeleted.\n■ ThespecifiedAPIkeytagiscorrect." + }, + "9355": { + "code": 9355, + "desc": "TheAPIkeyhasexpired.", + "first_action": "DeletetheexpiredAPIkey.", + "full_action": "Performthefollowingactions:\n■ DeletetheexpiredAPIkey.\n■ CreateanewAPIkeyforthegivenuser." + }, + "9356": { + "code": 9356, + "desc": "TheAPIkeytagintheURLshouldmatchtheIDfromthepayload.", + "first_action": "ProvidetheAPIkeytagthatissameastheIDinthe", + "full_action": "ProvidetheAPIkeytagthatissameastheIDinthe\npayload." + }, + "9357": { + "code": 9357, + "desc": "TheAPIkeyexpirationdatemustnotbelaterthan9999-12-31 23:59:59 +00:00.", + "first_action": "ProvideavalidexpirationdatefortheAPIkey.", + "full_action": "ProvideavalidexpirationdatefortheAPIkey." + }, + "9380": { + "code": 9380, + "desc": "Themultipersonauthorizationrequestorthedatathatissentisnotvalid.", + "first_action": "Retrytheoperationwithvalidrequestanddata.", + "full_action": "Performthefollowingasappropriate:\nRetrytheoperationwithvalidrequestanddata." + }, + "9381": { + "code": 9381, + "desc": "Themultipersonauthorizationrequestcannotbeprocessed.", + "first_action": "ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.", + "full_action": "Performthefollowingasappropriate:\n■ ChecktheNetBackupProblemsreportforadditionalinformationabouttheerror.\n■ Increasethelogginglevel.Retrytheoperationandchecktheresultingdebug\nlogs." + }, + "9382": { + "code": 9382, + "desc": "Theoperationhasfailedbecauseitisconfiguredformultiperson authorization.", + "first_action": "PerformtheoperationusingNetBackupwebUI.", + "full_action": "Performthefollowingasappropriate:\n■ PerformtheoperationusingNetBackupwebUI.\n■ Usethenbcmdruncommand.Seethe NetBackup Commands Reference Guide\nformoreinformationaboutthe nbcmdruncommand.\n■ ContacttheNetBackupSecurityAdministratortoexemptfrommultiperson\nauthorization." + }, + "9383": { + "code": 9383, + "desc": "Thedateisnotwithintheallowedrangethatisbetween01/01/1970and thecurrentdate. 1132NetBackupstatuscodes NetBackup status codes", + "first_action": "Specifyavaliddatethatisbetween01/01/1970andthecurrentdate.", + "full_action": "Performthefollowingasappropriate:\nSpecifyavaliddatethatisbetween01/01/1970andthecurrentdate." + }, + "9384": { + "code": 9384, + "desc": "ThemultipersonauthorizationticketwiththegivenIDcannotbefound.", + "first_action": "SpecifyavalidticketID.", + "full_action": "Performthefollowingasappropriate:\nSpecifyavalidticketID." + }, + "9385": { + "code": 9385, + "desc": "Thecurrentstateofthemultipersonauthorizationticketisnotvalid.", + "first_action": "Checkthecurrentstateofthemultipersonticketandtakecorrectiveactionsbefore", + "full_action": "Performthefollowingasappropriate:\nCheckthecurrentstateofthemultipersonticketandtakecorrectiveactionsbefore\nyouinvoketheoperation." + }, + "9386": { + "code": 9386, + "desc": "Youdonothavethepermissionstoupdatethemultipersonauthorization ticket.", + "first_action": "ContacttheNetBackupAdministratorfortherequiredpermissions.", + "full_action": "Performthefollowingasappropriate:\nContacttheNetBackupAdministratorfortherequiredpermissions." + }, + "9387": { + "code": 9387, + "desc": "Amultipersonauthorizationticketiscreatedforthegivenoperation.", + "first_action": "UsetheNetBackupwebUItoverifywhethertheassociatedmultiperson", + "full_action": "Performthefollowingasappropriate:\n■ UsetheNetBackupwebUItoverifywhethertheassociatedmultiperson\nauthorizationticketisapprovedornot.ContactyourNetBackupadministrator\northeNetBackupmultipersonauthorizationapprovertogetyourticketapproved.\n■ Topreventticketgenerationfortheassociateduser,contacttheNetBackup\nSecurityAdministratortoexempttheuserfromthemultipersonauthorization\nprocess." + }, + "9388": { + "code": 9388, + "desc": "Themaximumlimitoftheimagestobeexpiredisreached.", + "first_action": "Splitthe bidfileintomultiplefilessuchthateachfile", + "full_action": "Splitthe bidfileintomultiplefilessuchthateachfile\ndoesnotcontainmorethan30000entries." + }, + "9389": { + "code": 9389, + "desc": "Theoperationhasfailedbecausethereisapendingticketforthesame entity.", + "first_action": "Makesurethatthecurrentrequestisresolvedbeforeyou", + "full_action": "Makesurethatthecurrentrequestisresolvedbeforeyou\nrequestanotheroperationonthesameentity." + }, + "9391": { + "code": 9391, + "desc": "Youdonothavethepermissionstoviewthemultipersonauthorization ticket.", + "first_action": "MakesurethattherequesterhasappropriateRBAC", + "full_action": "MakesurethattherequesterhasappropriateRBAC\npermissionstofetchthemultipersonauthorizationticketinformationwhichwas\ncreatedonthebehalfofactionofotheruser." + }, + "9392": { + "code": 9392, + "desc": "Theauthorizationdatathatisassociatedwiththismultiperson authorizationticketcannotbeverified.", + "first_action": "Performtherequiredoperationagainsothatanew", + "full_action": "Performtherequiredoperationagainsothatanew\nmultipersonauthorizationticketiscreatedwithvalidauthorizationdata." + }, + "9400": { + "code": 9400, + "desc": "TheODatajsonismalformed.", + "first_action": "PleasesubmitabugreportwiththeappropriateNetBackup", + "full_action": "PleasesubmitabugreportwiththeappropriateNetBackup\nlogs,includingthelogsfortheprocesswheretheerrorwasencounteredandthe\nwebservicelogs." + }, + "9401": { + "code": 9401, + "desc": "TheODatafiltercriteriaisinvalid.", + "first_action": "UseavalidODatafilter.", + "full_action": "UseavalidODatafilter." + }, + "9402": { + "code": 9402, + "desc": "AnODataoperatorisnotsupported.", + "first_action": "UseavalidODataoperatorintheODatafilter.ForOData", + "full_action": "UseavalidODataoperatorintheODatafilter.ForOData\nsupportdetails,seethefollowingarticle:\nhttp://www.veritas.com/docs/100043320" + }, + "9403": { + "code": 9403, + "desc": "AnODataentitydatamodel(EDM)typeisnotsupported.", + "first_action": "UseasupportedODataentitymodel(EDM)typeinthe", + "full_action": "UseasupportedODataentitymodel(EDM)typeinthe\nODatafilter.Seethefollowingarticle:\nhttp://www.veritas.com/docs/100043320" + }, + "9404": { + "code": 9404, + "desc": "AnoperandforanODataoperatorormethodisinvalid.", + "first_action": "UseavalidoperandintheODatafilter.", + "full_action": "UseavalidoperandintheODatafilter." + }, + "9405": { + "code": 9405, + "desc": "AnODatamethodisnotsupported.", + "first_action": "UseasupportedmethodintheODatafilter.Seethe", + "full_action": "UseasupportedmethodintheODatafilter.Seethe\nfollowingarticle:\nhttp://www.veritas.com/docs/100043320" + }, + "9480": { + "code": 9480, + "desc": "TheuserprofilewiththegivenIDcannotbefound.", + "first_action": "MakesurethecorrectIDisspecifiedwhenyouusethe", + "full_action": "MakesurethecorrectIDisspecifiedwhenyouusethe\nRESTfulAPI." + }, + "9481": { + "code": 9481, + "desc": "Theuserprofilerequestcannotbeprocessed.", + "first_action": "CollectthewebservicelogsandcontactCohesityTechnical", + "full_action": "CollectthewebservicelogsandcontactCohesityTechnical\nSupport." + }, + "9482": { + "code": 9482, + "desc": "Theuserdoesnothavepermissiontoaccesstheuserprofilewith specifiedID.", + "first_action": "MakesurethattherequesterhasthenecessaryRBAC", + "full_action": "MakesurethattherequesterhasthenecessaryRBAC\npermissionstofetchtheuserprofileinformationofotherusers." + }, + "9483": { + "code": 9483, + "desc": "Theuserdoesnothavepermissiontoupdatetheuserprofilewith specifiedID.", + "first_action": "MakesurethattherequesterhasthenecessaryRBAC", + "full_action": "MakesurethattherequesterhasthenecessaryRBAC\npermissionstoupdatetheuserprofileinformationofotherusers." + }, + "9484": { + "code": 9484, + "desc": "TheuserprofileIDspecifiedinrequestURLandpayloaddoesnotmatch.", + "first_action": "SpecifythesameIDintherequestURLandbodywhen", + "full_action": "SpecifythesameIDintherequestURLandbodywhen\nyouusetheAPItoupdatetheprofileofauserwiththespecifiedID." + }, + "9490": { + "code": 9490, + "desc": "FailedtolisttheADortheLDAPservers.", + "first_action": "Retrytheoperationandreviewthelogsinthefollowing", + "full_action": "Retrytheoperationandreviewthelogsinthefollowing\ndirectoryformoredetails.\nOnWindows: install_path\\NetBackup\\logs\\nbatd\nOnUNIX: /usr/openv/logs/nbatd\nFormoreinformation,refertotheNetBackupSecurityandEncryptionGuide.Ifthe\nissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "9491": { + "code": 9491, + "desc": "FailedtoaddtheADortheLDAPserver.", + "first_action": "Retrytheoperationandreviewthelogsinthefollowing", + "full_action": "Retrytheoperationandreviewthelogsinthefollowing\ndirectoryformoredetails.\nOnWindows: install_path\\NetBackup\\logs\\nbatd\nOnUNIX: /usr/openv/logs/nbatd\nFormoreinformation,refertotheNetBackupSecurityandEncryptionGuide.Ifthe\nissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "9492": { + "code": 9492, + "desc": "FailedtodeletetheADortheLDAPserver.", + "first_action": "Retrytheoperationandreviewthelogsinthefollowing", + "full_action": "Retrytheoperationandreviewthelogsinthefollowing\ndirectoryformoredetails.\nOnWindows: install_path\\NetBackup\\logs\\nbatd\nOnUNIX: /usr/openv/logs/nbatd\nFormoreinformation,refertotheNetBackupSecurityandEncryptionGuide.Ifthe\nissuepersists,visittheCohesityTechnicalSupportwebsite.TheCohesityTechnical\nSupportwebsiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "9509": { + "code": 9509, + "desc": "Failedtocreateemailbodyusingthetemplate.", + "first_action": "CollectthewebservicelogsandcontactCohesityTechnical", + "full_action": "CollectthewebservicelogsandcontactCohesityTechnical\nSupport." + }, + "9550": { + "code": 9550, + "desc": "RetryattemptswereexhaustedforNetBackupOpenStackVM.", + "first_action": "EnsuretheproperconnectivitybetweentheNetBackuphostandNBOSVM", + "full_action": "Performthefollowingasappropriate:\n■ EnsuretheproperconnectivitybetweentheNetBackuphostandNBOSVM\nserver.\n■ EnsurethattherequiredportsonNBOSVMareopenandaccessibletothe\nNetBackuphosts.\n■ EnsurethattheNBOSVMserverisregisteredproperlywithNetBackup." + }, + "9551": { + "code": 9551, + "desc": "AninternalservererrorhasoccurredduringNetBackupOpenStackVM operation.", + "first_action": "SeethedetailederrormessageontheNetBackupactivitymonitor.", + "full_action": "Performthefollowingasappropriate:\n■ SeethedetailederrormessageontheNetBackupactivitymonitor.\n■ CheckthestatusofthefollowingservicesonallNBOSVMnodes:\n■ nbosjm-policies\n■ nbosjm-api\n■ nbosjm-scheduler\n■ nbosjm-cron\n■ Seethe nbosjmlogsformoreinformation." + }, + "9552": { + "code": 9552, + "desc": "NetBackupOpenStackVMauthenticationfailed.", + "first_action": "EnsurethattheNBOSVMserverisregisteredproperlywithNetBackup.", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethattheNBOSVMserverisregisteredproperlywithNetBackup.\n■ SeethedetailederrormessageontheNetBackupactivitymonitor.\n■ Seethe nbosjmlogsformoreinformation." + }, + "9553": { + "code": 9553, + "desc": "NetBackupOpenStackVMbackupAPIfailed.", + "first_action": "SeethedetailederrormessageontheNetBackupactivitymonitor.", + "full_action": "Performthefollowingasappropriate:\n■ SeethedetailederrormessageontheNetBackupactivitymonitor.\n■ EnsurethatthesufficientdiskspaceisavailableonthetargetMSDPserverand\nuniversalsharehost." + }, + "9554": { + "code": 9554, + "desc": "Invalidsnapshotmetadata.", + "first_action": "Seethe nbosjmlogsformoreinformation.", + "full_action": "Performthefollowingasappropriate:\nSeethe nbosjmlogsformoreinformation." + }, + "9555": { + "code": 9555, + "desc": "FailedtogeneratetheNetBackupstatefile.", + "first_action": "SeethedetailederrormessageontheNetBackupactivitymonitor.", + "full_action": "Performthefollowingasappropriate:\n■ SeethedetailederrormessageontheNetBackupactivitymonitor.\n■ Seethe ncfnbcslogsformoreinformation." + }, + "9556": { + "code": 9556, + "desc": "FailedtofetchthesnapshotID.", + "first_action": "Seethe ncfnbcslogsformoreinformation.", + "full_action": "Performthefollowingasappropriate:\nSeethe ncfnbcslogsformoreinformation." + }, + "9600": { + "code": 9600, + "desc": "UnabletodeleteAssetgroup", + "first_action": "Removetheassetgroupfromanyprotectionplantowhich", + "full_action": "Removetheassetgroupfromanyprotectionplantowhich\nitbelongs.Then,retrytodeletetheassetgroup." + }, + "9616": { + "code": 9616, + "desc": "Themigrationprocessisinprogress.Theprovideddatamaybe inconsistentandincomplete. 1142NetBackupstatuscodes NetBackup status codes", + "first_action": "Themigrationprocessmaytakesometime.Waitfor", + "full_action": "Themigrationprocessmaytakesometime.Waitfor\nmigrationtocomplete,thentrytheactionagain." + }, + "9700": { + "code": 9700, + "desc": "Unabletocreatesubscription.Theassetiscoveredbythesame protectionplan.", + "first_action": "Subscribethesameassettodifferentprotectionplan.", + "full_action": "Subscribethesameassettodifferentprotectionplan.\nEnsurethattheassetIDspecifiediscorrectorverifythattheprotectionplanIDis\ncorrect." + }, + "9701": { + "code": 9701, + "desc": "Cannotcompletetheoperationbecausetheprotectionplancurrently protectsanasset.", + "first_action": "Unsubscribealltheassetsthataresubscribedtothis", + "full_action": "Unsubscribealltheassetsthataresubscribedtothis\nprotectionplanandtryagain.Also,ensurethattheassetIDspecifiediscorrector\nverifythattheprotectionplanIDiscorrect." + }, + "9702": { + "code": 9702, + "desc": "Thescheduleretentionissmallerthanorequaltotheschedulefrequency. Thisscheduleissuemaycausesomedatatobeunprotected.", + "first_action": "Edittheschedulesintheprotectionplantohaveretention", + "full_action": "Edittheschedulesintheprotectionplantohaveretention\ngreaterthanthefrequency.Then,retrycreatingtheprotectionplan." + }, + "9703": { + "code": 9703, + "desc": "Theschedulemusthaveabackupwindowandnooverlapisallowed.", + "first_action": "Ensurethateachschedulehasthesamebackupwindow", + "full_action": "Ensurethateachschedulehasthesamebackupwindow\nandmakecorrectionsifthereareanyoverlaps.Then,retrytheprotectionplan\ncreation." + }, + "9704": { + "code": 9704, + "desc": "Theduplicationretentionperiodmustbegreaterthantheschedule frequency.", + "first_action": "Edittheschedulewithduplicationtohaveretentiongreater", + "full_action": "Edittheschedulewithduplicationtohaveretentiongreater\nthantheschedulefrequency.Then,retrycreatingtheprotectionplan." + }, + "9705": { + "code": 9705, + "desc": "The PATCHrequestcanonlybeusedtoupdatethedescriptionorthe storagedetailsoftheprotectionplan.", + "first_action": "Ensurethatthe PATCHrequestonlyhasanupdateofthe", + "full_action": "Ensurethatthe PATCHrequestonlyhasanupdateofthe\ndescriptionorthestoragedetails." + }, + "9706": { + "code": 9706, + "desc": "Aprotectionplanalreadyexistswiththesamename. 1144NetBackupstatuscodes NetBackup status codes", + "first_action": "Thenameoftheprotectionplanshouldbeuniqueand", + "full_action": "Thenameoftheprotectionplanshouldbeuniqueand\ncannotberepeated.Retrytheoperationusingadifferentnamefortheprotection\nplan." + }, + "9708": { + "code": 9708, + "desc": "Aschedulemustspecifyabackupstorageandaduplicationstorage option.ReplicationmusthaveatargetmasterserverandatargetSLP.Allstorage optionsmustbethesameforallschedules.", + "first_action": "Ensureconsistencybetweenallofthescheduleswith", + "full_action": "Ensureconsistencybetweenallofthescheduleswith\nrespecttothestorageoptions." + }, + "9709": { + "code": 9709, + "desc": "Protectionplanforsnapshotstoragemustnothaveanyduplication, replication,orstorageoptions.", + "first_action": "Createaprotectionplanwithoutduplication,replication,", + "full_action": "Createaprotectionplanwithoutduplication,replication,\nandstorageoptionsforsnapshotstorage." + }, + "9710": { + "code": 9710, + "desc": "Tapeisnotasupportedstorageoptioninaprotectionplan.", + "first_action": "Createaprotectionplanwithasupportedstoragetype.", + "full_action": "Createaprotectionplanwithasupportedstoragetype." + }, + "9711": { + "code": 9711, + "desc": "BasicdiskisnotsupportedaspartofSLPconfiguration.", + "first_action": "Createaprotectionplanwithasupportedstoragetype.", + "full_action": "Createaprotectionplanwithasupportedstoragetype." + }, + "9712": { + "code": 9712, + "desc": "Theupdateorcreateprocessdidnotcomplete.Invalidworkloadtype.", + "first_action": "Setthecorrectworkloadtypeandtrytoupdateorcreate", + "full_action": "Setthecorrectworkloadtypeandtrytoupdateorcreate\ntheprotectionplanagain." + }, + "9713": { + "code": 9713, + "desc": "Unabletocreatesubscription.Schedulelistismissing.", + "first_action": "Ensurethattheprotectionplaniscreatedwithschedules.", + "full_action": "Ensurethattheprotectionplaniscreatedwithschedules." + }, + "9714": { + "code": 9714, + "desc": "Unabletocreatesubscription.Assetvalidationfailed.", + "first_action": "Ensurethatthegrouportheassetthatwassubscribed", + "full_action": "Ensurethatthegrouportheassetthatwassubscribed\ntothatprotectionplanexists.Verifytheproperpermissionsfortheassetorthe\ngroup." + }, + "9715": { + "code": 9715, + "desc": "CouldnotfindassetorassetgroupdetailsforthegivenID.", + "first_action": "ProvideavalidassetorassetgroupIDandretrythe", + "full_action": "ProvideavalidassetorassetgroupIDandretrythe\noperation." + }, + "9716": { + "code": 9716, + "desc": "Unabletocreatesubscription.CloudAssetprovidergeneratedIDis invalid.", + "first_action": "Provideavalidcloudassetandretrytheoperation.", + "full_action": "Provideavalidcloudassetandretrytheoperation." + }, + "9717": { + "code": 9717, + "desc": "Unabletocreatesubscription.NoinstanceUUIDfoundfortheasset.", + "first_action": "ProvideavalidinstanceUUIDfortheassetandretrythe", + "full_action": "ProvideavalidinstanceUUIDfortheassetandretrythe\nprocess." + }, + "9718": { + "code": 9718, + "desc": "Unabletocreatesubscription.Invalidselectiontypespecified.", + "first_action": "Reruntheoperation.Iftheproblempersists,saveallof", + "full_action": "Reruntheoperation.Iftheproblempersists,saveallof\ntheerrorloginformationandcontactCohesityTechnicalSupport." + }, + "9719": { + "code": 9719, + "desc": "Thereplicationretentionperiodmustbegreaterthantheschedule frequency.", + "first_action": "Edittheschedulewithreplicationtohaveretentiongreater", + "full_action": "Edittheschedulewithreplicationtohaveretentiongreater\nthanschedulefrequency.Then,retrycreatingtheprotectionplan." + }, + "9720": { + "code": 9720, + "desc": "Cannotaddordeleteascheduleprotectionplan.Also,eachschedule mustspecifystorageattributes.", + "first_action": "Verifywhethervalidstorageunitsareincludedforeach", + "full_action": "Verifywhethervalidstorageunitsareincludedforeach\noftheselectedoperations(backup,replication,LTR).Adjusttheprotectionplan\nstorageoptionstoincludevalidoptionsforbackup,replication,andLTR." + }, + "9722": { + "code": 9722, + "desc": "IDmustbesameintherequestURLandthebody.", + "first_action": "VerifythatyouusethesameprotectionIDinURLand", + "full_action": "VerifythatyouusethesameprotectionIDinURLand\nthebody." + }, + "9723": { + "code": 9723, + "desc": "CannotsubscribeVMwareassettosnapshotstorageprotectionplanor cloudassettonon-snapshotstorageprotectionplan.", + "first_action": "SubscribeVMwareassettoanon-snapshotstorage", + "full_action": "SubscribeVMwareassettoanon-snapshotstorage\nprotectionplanorsubscribeacloudassettoasnapshotstorage(cloud)protection\nplan." + }, + "9724": { + "code": 9724, + "desc": "UnabletofindtheprotectionplanforthegivenID.", + "first_action": "ReviewtheprotectionplanIDandprovideavalidprotection", + "full_action": "ReviewtheprotectionplanIDandprovideavalidprotection\nplanID." + }, + "9725": { + "code": 9725, + "desc": "TheprotectionplandoesnotsupporttheSLPoperationthatthepolicy uses.", + "first_action": "UsesupportedSLPoperationinpolicy.", + "full_action": "UsesupportedSLPoperationinpolicy." + }, + "9726": { + "code": 9726, + "desc": "Theprotectionplandoesnotsupportmultiplecopieswithinaschedule.", + "first_action": "Usesinglecopyinpolicyschedule.", + "full_action": "Usesinglecopyinpolicyschedule." + }, + "9731": { + "code": 9731, + "desc": "UnabletofindsubscriptionforgivenID.", + "first_action": "SpecifyavalidprotectionplanID.", + "full_action": "SpecifyavalidprotectionplanID." + }, + "9732": { + "code": 9732, + "desc": "Thecloudsnapshotreplicationretentionperiodmustbegreaterthan theschedulefrequency.", + "first_action": "Adjustthecloudsnapshotreplicationretentionperiodor", + "full_action": "Adjustthecloudsnapshotreplicationretentionperiodor\nadjustthefrequencyintheschedule." + }, + "9733": { + "code": 9733, + "desc": "Multi-targetcloudsnapshotreplicationisnotsupported.", + "first_action": "Usethesamereplicationtargetthatissetforcloud", + "full_action": "Usethesamereplicationtargetthatissetforcloud\nreplication." + }, + "9734": { + "code": 9734, + "desc": "Thecloudreplicationisnotcompatiblewithspecifiedworkloadtype.", + "first_action": "Setcloudasworkloadtype.", + "full_action": "Setcloudasworkloadtype." + }, + "9735": { + "code": 9735, + "desc": "Theassetsmustbethesameworkloadtypetoaddthemtoanexisting protectionplan.", + "first_action": "Subscribetheassetortheassetgrouptoaprotection", + "full_action": "Subscribetheassetortheassetgrouptoaprotection\nplanwiththematchingworkloadtype." + }, + "9736": { + "code": 9736, + "desc": "Frequencymustbespecifiedforfrequency-basedschedulesand includeDatesmustbespecifiedforcalendar-basedschedules.Thesefieldscannot bespecifiedsimultaneously.", + "first_action": "SpecifyexactlyoneoffrequencySecondsorincludeDates", + "full_action": "SpecifyexactlyoneoffrequencySecondsorincludeDates\nattributewhenyoucreateormodifyaprotectionplanorsubscription." + }, + "9737": { + "code": 9737, + "desc": "Scheduletypemustbespecifiedforcalendar-basedschedules.", + "first_action": "Specifythescheduletype(appropriatefortheworkload)", + "full_action": "Specifythescheduletype(appropriatefortheworkload)\nforthecalendar-basedschedule." + }, + "9738": { + "code": 9738, + "desc": "SubscriptioneditisnotallowedforCloudworkloadtype.", + "first_action": "Setthe allowSubscriptionEditattributeto falsefora", + "full_action": "Setthe allowSubscriptionEditattributeto falsefora\nprotectionplanwith workloadTypeCloud." + }, + "9739": { + "code": 9739, + "desc": "PUTprotectionplanorsubscriptionmustprovidethesameinputsas POST.Bothschedulesandpolicyattributesmustbesupplied.", + "first_action": "Supplyallrequiredfieldsfor PUT", + "full_action": "Supplyallrequiredfieldsfor PUT\n/servicecatalog/slos/{sloId}/subscriptions/{subId} or PUT\n/servicecatalog/slos/{sloId}.The schedulesand policyDefinitionare\nrequiredfields." + }, + "9740": { + "code": 9740, + "desc": "TheupgradeofthisprotectionplantoNetBackup8.2orlaterproduced afailure.", + "first_action": "Creatingordeletingasubscriptiondoesnotworkuntilthe", + "full_action": "Creatingordeletingasubscriptiondoesnotworkuntilthe\nprotectionplanhasbeenconvertedfroman8.2.1protectionplan.Normally,this\nconversionhappensautomatically.Waitforafewminutes,thenretrytheoperation.\nIftheconversionisnotsuccessful,theprocesscanbetriggeredimmediatelyby\nretrievingthedetailsoftheprotectionplanbymodifyingtheURL.ModifytheURL\nintheNetBackupwebUIto:\nhttps://:1556/webui/protection-plans/{sloId}\nIfthefailureisduetoanintermittentproblemwhenNetBackuppoliciesorstorage\nlifecyclepolicies(SLPs)arecreated,aretrymaysucceed.\nOtherwise,theoldprotectionplanmaybeunusable.Inthiscase,existingsubscribed\nassetprotectionisstillactiveandbackupjobsstillrun.Considercreatinganew\nprotectionplanandmigratingthesubscriptionstothisnewprotectionplan.The\ndefinitionoftheold ProtectionPlanispersistedintheNetBackupdatabase.\nContactCohesityTechnicalSupportforassistanceinretrievingtheoldprotection\nplandefinition." + }, + "9741": { + "code": 9741, + "desc": "Theprotectionplanupdatespartiallysucceeded.", + "first_action": "Verifywithbackupadministratortoensurethatthejobs", + "full_action": "Verifywithbackupadministratortoensurethatthejobs\n(createdbySLPs)writetothecorrectstorageunit.Run GET PP APItogetthe\ncorrectstate.Retrytheupdateoperationwithcorrectstorageinformation." + }, + "9743": { + "code": 9743, + "desc": "Multipletransactionlogschedulesfound.", + "first_action": "Retrytheoperationandiftheissuepersists,visitthe", + "full_action": "Retrytheoperationandiftheissuepersists,visitthe\nCohesityTechnicalSupportwebsite.TheCohesityTechnicalSupportwebsiteoffers\nadditionalinformationtohelpyoutroubleshootthisissue." + }, + "9744": { + "code": 9744, + "desc": "Thesubscriptioncontainsoneormoreconfigurationentriesthathave notbeendelegatedtothisuser.", + "first_action": "Basedonthecontentsoftheerrorpayload,identifythe", + "full_action": "Basedonthecontentsoftheerrorpayload,identifythe\nconfigurationentriesthathavenotbeendelegatedtothesubscribinguser.Remove\nthoseentriesfromthesubscriptionpayload,andretrytherequest.Ifthesubscriber\ncannotusetheprotectionplanwithoutchanges,theymayrequestdelegationof\nadditionalsubscriptioncustomizationcapabilitiesonthatprotectionplan.Ifnoneof\nthedelegationrulescontainthenecessaryattributes,anadministratorwiththe\nCREATEoperationonthe PROTECTION_PLANnamespacemustcreateaprotection\nplanwithappropriateprotectioncustomizations." + }, + "9745": { + "code": 9745, + "desc": "Asubscriptioncannotdeleteinheritedprotectionplanschedules.", + "first_action": "Whenattemptingtocustomizescheduling,ensurethatall", + "full_action": "Whenattemptingtocustomizescheduling,ensurethatall\noftheschedulesfromtheprotectionplanarerepresentedintheschedulepayload.\nIfnotattemptingtocustomizeschedules,donotincludetheschedulesectionof\nthepayload.Ifthesubscribercannotusetheschedulesthatareinheritedfromthe\nprotectionplan,anadministratorwiththeCREATEoperationonthePROTECTION_PLAN\nnamespacemustcreateaprotectionplanwithappropriateschedules." + }, + "9746": { + "code": 9746, + "desc": "Asubscriptioncannotaddschedules.", + "first_action": "Ifthesubscribercannotusetheschedulesthatareinherited", + "full_action": "Ifthesubscribercannotusetheschedulesthatareinherited\nfromtheprotectionplan,anadministratorwiththe CREATEoperationonthe\nPROTECTION_PLANnamespacemustcreateaprotectionplanwithappropriate\nschedules." + }, + "9747": { + "code": 9747, + "desc": "Atleastonesubscriptionscheduledoesnotsupplythe scheduleName fieldthatisrequiredtoidentifytheprotectionplanschedulebeingedited.", + "first_action": "Reviewthesubscriptionschedulepayload,andensure", + "full_action": "Reviewthesubscriptionschedulepayload,andensure\nthatall scheduleNamefieldsarepopulatedwiththenameofthescheduletowhich\ntheeditapplies." + }, + "9748": { + "code": 9748, + "desc": "CannotsubscribeorbackupMicrosoftSQLServeravailabilitygroupwith theprotectionplanbecauseofincorrectpolicyoptions.", + "first_action": "Selectthe Availability database backup preference", + "full_action": "Selectthe Availability database backup preference\noptionintheprotectionplan.Incombinationwiththatoption,youcanselectthe\nProtect primary replicaoptionorthe Protect preferred replicaoption." + }, + "9749": { + "code": 9749, + "desc": "CannotsubscribeorbackupMicrosoftSQLServeravailabilitygroup databasewiththeprotectionplanbecauseofincorrectpolicyoptions.", + "first_action": "Cleartheselectionofthe Availability database backup preferenceoption.", + "full_action": "Intheprotectionplan,performoneofthefollowingoptions:\n■ Cleartheselectionofthe Availability database backup preferenceoption.\n■ Selectthe Availability database backup preferenceoptionandthe Protect\nprimary replicaoptionfortheprotectionplan.\n■ Selectthe Availability database backup preferenceoptionandthe Protect\npreferred replicaoptionfortheprotectionplan." + }, + "9751": { + "code": 9751, + "desc": "Theupdateorcreateprocessdidnotcompleteduetoaninvalidcloud providertype.", + "first_action": "Setthecorrectcloudprovidertypeandtrytoupdateor", + "full_action": "Setthecorrectcloudprovidertypeandtrytoupdateor\ncreatetheprotectionplanagain." + }, + "9752": { + "code": 9752, + "desc": "Thecloudassetsmustbethesamecloudprovidertypetoaddthemto anexistingprotectionplan.", + "first_action": "Subscribetheassetortheassetgrouptoaprotection", + "full_action": "Subscribetheassetortheassetgrouptoaprotection\nplanwiththematchingcloudprovidertype." + }, + "9760": { + "code": 9760, + "desc": "Aprotectionplanthathasenabledthediskexclusionoptioncanonlybe appliedtothecloudVMtypeassets.", + "first_action": "Makesurethatyouapplyaprotectionplanwithdisk", + "full_action": "Makesurethatyouapplyaprotectionplanwithdisk\nexclusionoptiontotheVM(hosttype)assetsonly." + }, + "9764": { + "code": 9764, + "desc": "BackupfromsnapshotoperationissupportedontheNetBackupmedia server10.0andlaterversions.", + "first_action": "10.0,youmustupgradethatmediaserver.", + "full_action": "Torunthebackupfromsnapshot,verifythatthemedia\nserver’slatestversionis10.0ornewer.Ifthemediaserver'sversionisolderthan\n10.0,youmustupgradethatmediaserver." + }, + "9765": { + "code": 9765, + "desc": "YoucansubscribeorbackuponlycloudPaaSassetsusingaprotection planwithprimarybackupoperation.", + "first_action": "SubscribeaPaaSprotectionplanonlytoPaaSassets.", + "full_action": "SubscribeaPaaSprotectionplanonlytoPaaSassets." + }, + "9766": { + "code": 9766, + "desc": "Protectionplanwithbackupstorageisnotsupportedwithprovided operationslikereplication,backupfromsnapshot,andcloudindex.", + "first_action": "Createaprotectionplanwithabackupstorageunitor", + "full_action": "Createaprotectionplanwithabackupstorageunitor\nwithduplicationenabled." + }, + "9767": { + "code": 9767, + "desc": "Scheduleshavingnobackupstorageunitdoesnotsupportprovided policyattributes.", + "first_action": "AprotectionplanwithastagingstoragepathPaaS", + "full_action": "AprotectionplanwithastagingstoragepathPaaS\nprotectionflagmusthavebackupstorageconfiguredintheschedule." + }, + "9768": { + "code": 9768, + "desc": "ScheduleshavingbackupstorageunitsmusthavePaaSprotection enabledwithanexplicitstagingstoragepath.", + "first_action": "CreateaPaaSprotectionenabledprotectionplanby", + "full_action": "CreateaPaaSprotectionenabledprotectionplanby\nspecifyingastagingstoragepathandPaaSprotectionflagalongwithbackup\nstorageintheschedule." + }, + "9769": { + "code": 9769, + "desc": "MSDPinstantaccessenabledstorageistheonlysupportedstorage optionforaprotectionplan.", + "first_action": "ProvideanMSDPstoragewithinstantaccessenabledin", + "full_action": "ProvideanMSDPstoragewithinstantaccessenabledin\ntheprotectionplan." + }, + "9770": { + "code": 9770, + "desc": "Associatecredentialswiththeassetortheparentassettosubscribeit toaPaaSprotectionplan.", + "first_action": "Addcredentialstotheassetoritsparentusing Credential", + "full_action": "Addcredentialstotheassetoritsparentusing Credential\nmanagementoption." + }, + "9771": { + "code": 9771, + "desc": "CannotsubscribethePaaSassetswithmulti-bytecharactersinthe displaynamestotheprotectionplanbecausetheyarenotsupportedontheprimary serversrunningWindows.", + "first_action": "ThePaaSassetswithmulti-byteornon-Englishcharacters", + "full_action": "ThePaaSassetswithmulti-byteornon-Englishcharacters\ninthedisplaynamemustbebackedupandrestoredusingaLinuxprimaryserver." + }, + "9773": { + "code": 9773, + "desc": "Thestorageserverversionisnotsupported.Minimumsupportedversion is10.1.", + "first_action": "SelectastorageserverwithNetBackupversion10.1or", + "full_action": "SelectastorageserverwithNetBackupversion10.1or\nlater." + }, + "9778": { + "code": 9778, + "desc": "CannotsubscribethePaaSassettotheprotectionplanthatsupports differentialincrementalbackup.", + "first_action": "VerifythattheDBPaaSassetsupportsdifferential", + "full_action": "VerifythattheDBPaaSassetsupportsdifferential\nincrementalbackup.IftheDBPaaSassetdoesnot,youmustcreateaprotection\nplanthatdoesnothaveadifferentialincrementalscheduletype.Thensubscribe\ntheassettothenewprotectionplan." + }, + "9781": { + "code": 9781, + "desc": "InvalidpolicyattributeswereprovidedfortheOpenStackprotectionplan.", + "first_action": "ConfiguretheOpenStackprotectionplanwithvalidpolicyattributes.", + "full_action": "Performthefollowingasappropriate:\nConfiguretheOpenStackprotectionplanwithvalidpolicyattributes." + }, + "9783": { + "code": 9783, + "desc": "Schedulesthathavethebackupstorageunitsconfiguredarenot supportedfortheOpenStackprotectionplan.", + "first_action": "ConfiguretheOpenStackprotectionplanwiththeschedulesthatdonothavebackup", + "full_action": "Performthefollowingasappropriate:\nConfiguretheOpenStackprotectionplanwiththeschedulesthatdonothavebackup\nstorageunits." + }, + "9784": { + "code": 9784, + "desc": "Schedulesthathavethestorageunitsconfiguredmusthavethestaging storagepathandmountpath.", + "first_action": "OpenStackprotectionplanisconfiguredwiththeschedulesthathavestorageunits", + "full_action": "Performthefollowingasappropriate:\nOpenStackprotectionplanisconfiguredwiththeschedulesthathavestorageunits\nconfiguredbutdonothavethestagingstoragepathormountpath." + }, + "9785": { + "code": 9785, + "desc": "OpenStackprotectionisnotsupportedforuniversalsharewithSMB protocol.", + "first_action": "ConfiguretheOpenStackprotectionplanwiththesupporteduniversalshareonly.", + "full_action": "Performthefollowingasappropriate:\nConfiguretheOpenStackprotectionplanwiththesupporteduniversalshareonly." + }, + "9786": { + "code": 9786, + "desc": "Theprovidedstagingpathisnotmountedontheselectedbackupstorage.", + "first_action": "EnsurethatthestagingpaththatwasprovidedtocreatetheOpenStack", + "full_action": "Performthefollowingasappropriate:\n■ EnsurethatthestagingpaththatwasprovidedtocreatetheOpenStack\nprotectionplangetsmountedontheselectedbackupstorage.\n■ Ensurethatthebackupstorageismentionedintheuniversalsharehostlist.\n■ Ensurethatthebackupstoragehastherequiredpermissionstoaccessand\nmountthestagingpathonitself." + }, + "9787": { + "code": 9787, + "desc": "Theprovidedmountpathdoesnotmatchwiththestagingstoragepath.", + "first_action": "ConfiguretheOpenStackprotectionplanwiththevalidmountpathandstaging", + "full_action": "Performthefollowingasappropriate:\nConfiguretheOpenStackprotectionplanwiththevalidmountpathandstaging\nstoragepath." + }, + "9788": { + "code": 9788, + "desc": "UnsupportedstorageserverversionforOpenStack.", + "first_action": "Ensurethatthestorageserverversionis11.1.0.2orlater.", + "full_action": "Performthefollowingasappropriate:\nEnsurethatthestorageserverversionis11.1.0.2orlater." + }, + "9789": { + "code": 9789, + "desc": "CannotsubscribethePaaSassettotheprotectionplanthatsupports Archiveredologsbackup.", + "first_action": "Tosubscribetheassettotheprotectionplan,removethe", + "full_action": "Tosubscribetheassettotheprotectionplan,removethe\narchiveredologsschedulefromtheprotectionplan." + }, + "9794": { + "code": 9794, + "desc": "CannotsubscribetheselectedPaaSassetstothisprotectionplan,as theassetsarealreadysubscribedtoaprotectionplanwithanincrementalbackup schedule.", + "first_action": "Removetheassetfrompreviouslysubscribedprotection", + "full_action": "Removetheassetfrompreviouslysubscribedprotection\nplanswithincrementalbackupschedules." + }, + "9795": { + "code": 9795, + "desc": "Cannotsubscribetothisprotectionplanasthisplancannotprotect archivelogbackuptypewithafrequencyoflessthan24hours.", + "first_action": "Createaprotectionplanwiththearchivelogbackuptype", + "full_action": "Createaprotectionplanwiththearchivelogbackuptype\nwithabackupfrequencyoflessthan24hours." + }, + "9796": { + "code": 9796, + "desc": "CannotsubscribethePaaSassettotheprotectionplanastheplan supportsdifferentialincrementalandarchiveredologsbackup.", + "first_action": "Createaprotectionplanwithafullbackupschedule.", + "full_action": "Createaprotectionplanwithafullbackupschedule." + }, + "9800": { + "code": 9800, + "desc": "SnapshotManagerisnotconfigured.", + "first_action": "ConfiguretheSnapshotManagerfromthe NetBackup", + "full_action": "ConfiguretheSnapshotManagerfromthe NetBackup\nAdministration Consoleorusethe tpconfigCLI.\nIftheSnapshotManagerisalreadyconfigured,ensurethattheregistrationentry\nisintheNetBackupdatabase.Usethe NetBackup Administration Consoleor\nrunthe tpconfigutility." + }, + "9801": { + "code": 9801, + "desc": "SnapshotManagerloginfailed.", + "first_action": "UpdatethecredentialsandportnumberinNetBackup.", + "full_action": "Dependingonthecause,performonethefollowingtasks:\n■ UpdatethecredentialsandportnumberinNetBackup.\n■ EnsurethattheSnapshotManagerisupandreachableonthenetworkfrom\ntheNetBackupmasterserver.\nToverify,logontotheSnapshotManagerhostfromthemasterserverbrowser." + }, + "9802": { + "code": 9802, + "desc": "Failedtoretrievethesupportedplug-inlistfromtheSnapshotManager.", + "first_action": "VerifyiftheconnectionwiththeSnapshotManagerisup.", + "full_action": "VerifyiftheconnectionwiththeSnapshotManagerisup." + }, + "9803": { + "code": 9803, + "desc": "FailedtoretrievetheNetBackupsupportedplug-inlist.", + "first_action": "Verifytheconnectionwiththemasterserver.", + "full_action": "Verifytheconnectionwiththemasterserver." + }, + "9804": { + "code": 9804, + "desc": "Theplug-inisnotconfiguredforthecloudprovider.", + "first_action": "Configuretherequiredplug-inwithNetBackup.", + "full_action": "Configuretherequiredplug-inwithNetBackup." + }, + "9805": { + "code": 9805, + "desc": "Thespecifiedconfigurationinstancewasnotfound.", + "first_action": "SpecifythecorrectinstanceID.", + "full_action": "SpecifythecorrectinstanceID." + }, + "9806": { + "code": 9806, + "desc": "Aconfigurationinstancewiththesameconfigurationdetailsalready exists.", + "first_action": "Eitherusethesameconfigurationinstanceorcreatea", + "full_action": "Eitherusethesameconfigurationinstanceorcreatea\nnewconfigurationinstancewithdifferentdetails." + }, + "9807": { + "code": 9807, + "desc": "Internalservererror.", + "first_action": "VerifySnapshotManagerlogs.", + "full_action": "VerifySnapshotManagerlogs." + }, + "9808": { + "code": 9808, + "desc": "Theplug-intypeisnotsupported.", + "first_action": "Verifythattheplug-inisontheNetBackupsupported", + "full_action": "Verifythattheplug-inisontheNetBackupsupported\nplug-inslist.Youcanfindmoreinformationaboutsupportedplug-insonCohesity\nServicesandOperationsReadinessTools(SORT)." + }, + "9809": { + "code": 9809, + "desc": "Plugininstancenamealreadyexists.", + "first_action": "Specifyadifferentidentifier.", + "full_action": "Specifyadifferentidentifier." + }, + "9810": { + "code": 9810, + "desc": "Failedtoconfiguretheplug-ininstanceinSnapshotManager.", + "first_action": "Seethe nbemmlogsontheNetBackupmasterserver.", + "full_action": "Seethe nbemmlogsontheNetBackupmasterserver." + }, + "9811": { + "code": 9811, + "desc": "Failedtoregistertheplug-ininstanceinNetBackup.", + "first_action": "Ensurethatthe CloudPoint_plugin.confaccessible", + "full_action": "Ensurethatthe CloudPoint_plugin.confaccessible\nandretrytheoperation." + }, + "9812": { + "code": 9812, + "desc": "Failedtoretrievetheconfiguredplug-ininstancefromSnapshotManager.", + "first_action": "UpdatetheSnapshotManagerusingtheexisting", + "full_action": "UpdatetheSnapshotManagerusingtheexisting\ncredentials." + }, + "9813": { + "code": 9813, + "desc": "Failedtoretrievetheconfiguredplug-ininstancefromNetBackup.", + "first_action": "Retrytheoperationagain.", + "full_action": "Retrytheoperationagain." + }, + "9814": { + "code": 9814, + "desc": "Theinstancetypeforthespecifiedconfiguredplug-indoesnotmatch withtheinstancetypeentryinNetBackup.", + "first_action": "Verifytheinstancetypeentryandupdatetheplug-inagain.", + "full_action": "Verifytheinstancetypeentryandupdatetheplug-inagain." + }, + "9815": { + "code": 9815, + "desc": "Failedtomodifytheconfiguredplug-ininstanceinSnapshotManager.", + "first_action": "VerifytheSnapshotManagerlogs.", + "full_action": "VerifytheSnapshotManagerlogs." + }, + "9816": { + "code": 9816, + "desc": "Failedtoretrievetheconfiguredplug-ininstancefromSnapshotManager.", + "first_action": "EnsurethattheSnapshotManagerisuporverifythe", + "full_action": "EnsurethattheSnapshotManagerisuporverifythe\nSnapshotManagerlogs." + }, + "9818": { + "code": 9818, + "desc": "SnapshotManageronwhichthespecifiedplug-ininstancewasconfigured isnotavailable.", + "first_action": "EnsurethattheSnapshotManagerthathoststheplug-in", + "full_action": "EnsurethattheSnapshotManagerthathoststheplug-in\ninstanceisregisteredinNetBackup." + }, + "9819": { + "code": 9819, + "desc": "ASnapshotManageronwhichplug-ininstanceswithspecifiedplug-in typeareconfiguredisnotavailable.", + "first_action": "EnsurethatalloftheSnapshotManagersthatcontainthe", + "full_action": "EnsurethatalloftheSnapshotManagersthatcontainthe\nplug-ininstancesareregisteredinNetBackup." + }, + "9820": { + "code": 9820, + "desc": "Failedtodisabletheplug-ininstance.", + "first_action": "Verifyifthe CloudPoint_plugin.confisupdated.", + "full_action": "Verifyifthe CloudPoint_plugin.confisupdated." + }, + "9821": { + "code": 9821, + "desc": "Specifiedplug-ininstancedoesnotexistontheSnapshotManager.", + "first_action": "Retrytheoperationandsavealloftheerrorinformation.", + "full_action": "Retrytheoperationandsavealloftheerrorinformation.\nIftheissuepersists,visitsupport.veritas.com.TheCohesityTechnicalSupport\nwebsitesiteoffersadditionalinformationtohelpyoutroubleshootthisissue." + }, + "9822": { + "code": 9822, + "desc": "Plug-ininstancealreadyexistsintheSnapshotManager. 1168NetBackupstatuscodes NetBackup status codes", + "first_action": "Changetheconfigurationattributes.Forexample,ifitis", + "full_action": "Changetheconfigurationattributes.Forexample,ifitis\nanAmazonAWSplug-inconfiguration,ensurethatthespecifiedregionisnot\nincludedinanyoftheexistingAWSplug-inconfigurationsthathavethesame\naccesskey.Ifaregionisalreadyspecifiedinaplug-in,itsassetsarealready\nprotected." + }, + "9823": { + "code": 9823, + "desc": "Plug-inauthenticationfailed.Credentialsareinvalid.", + "first_action": "Verifythatthecredentialsarecorrectandperformthe", + "full_action": "Verifythatthecredentialsarecorrectandperformthe\noperationagain.\nEnsurethatyouenablethepreferredregionsfortheaccountthatislinkedtothe\nSnapshotManagerinstancethatisdeployedonAWS." + }, + "9830": { + "code": 9830, + "desc": "Operationnotsupported.TheassociatedSnapshotManagerisonan olderversion.", + "first_action": "UpgradetheSnapshotManagerservertoasupported", + "full_action": "UpgradetheSnapshotManagerservertoasupported\nversionequaltotheNetBackupprimaryserverversion." + }, + "9833": { + "code": 9833, + "desc": "NetBackupcannotconnecttothevirtualmachine.", + "first_action": "ReviewtheNetBackupnbwebserviceandthenbemmlogs.", + "full_action": "ReviewtheNetBackupnbwebserviceandthenbemmlogs." + }, + "9834": { + "code": 9834, + "desc": "ThespecifiedassetisnotfoundintheSnapshotManagerdatabase.", + "first_action": "Toverifythedeletedassets,refertothelastdiscovered", + "full_action": "Toverifythedeletedassets,refertothelastdiscovered\ntime." + }, + "9835": { + "code": 9835, + "desc": "Applicationconfigurationoperationfailed.", + "first_action": "ReviewtheNetBackup nbwebserviceand nbemmlogs.", + "full_action": "ReviewtheNetBackup nbwebserviceand nbemmlogs." + }, + "9836": { + "code": 9836, + "desc": "ApplicationalreadyconfiguredontheSnapshotManager.", + "first_action": "Skiptheoperation.", + "full_action": "Skiptheoperation." + }, + "9837": { + "code": 9837, + "desc": "ConfigureapplicationoperationhasfailedfromNetBackup.", + "first_action": "ReviewtheNetBackup nbwebserviceand nbemmlogs.", + "full_action": "ReviewtheNetBackup nbwebserviceand nbemmlogs." + }, + "9838": { + "code": 9838, + "desc": "ThespecifiedoperationisnotsupportedwiththecurrentSnapshot Managerlicenseinuse.", + "first_action": "Applyalicensewiththeappropriateprivileges.", + "full_action": "Applyalicensewiththeappropriateprivileges." + }, + "9839": { + "code": 9839, + "desc": "The origiassetisdeleted.Onlysnapshotoftheassetisavailable.", + "first_action": "Recovertheassetfromthesnapshot.", + "full_action": "Recovertheassetfromthesnapshot." + }, + "9841": { + "code": 9841, + "desc": "TheSnapshotManagerhostnamedoesnotmatchwiththeassociated SnapshotManager.", + "first_action": "VerifyiftheSnapshotManagerhostnameisconfigured", + "full_action": "VerifyiftheSnapshotManagerhostnameisconfigured\ncorrectly." + }, + "9842": { + "code": 9842, + "desc": "Thevirtualmachineisalreadyconnected.", + "first_action": "Thevirtualmachineisalreadyconnected,youcanproceed", + "full_action": "Thevirtualmachineisalreadyconnected,youcanproceed\nwithapplicationconfiguration." + }, + "9843": { + "code": 9843, + "desc": "Unabletoretrievevirtualmachinedetails.", + "first_action": "RefertotheSnapshotManagerlogs.", + "full_action": "RefertotheSnapshotManagerlogs." + }, + "9844": { + "code": 9844, + "desc": "Unabletoretrievetheapplicationdetails.", + "first_action": "RefertotheSnapshotManagerlogs.", + "full_action": "RefertotheSnapshotManagerlogs." + }, + "9845": { + "code": 9845, + "desc": "FailedtodeploythesnapshotagentontheWindowshost.", + "first_action": "DeploytheWindowshostmanually.RefertotheSnapshot", + "full_action": "DeploytheWindowshostmanually.RefertotheSnapshot\nManagerdocumentationintheNetBackupSnapshotClientAdministrator’sGuide." + }, + "9846": { + "code": 9846, + "desc": "Failedtoupdatetheassetinformationinthedatabase.", + "first_action": "Restartthe nbwebserviceandretrytheoperation.", + "full_action": "Restartthe nbwebserviceandretrytheoperation." + }, + "9847": { + "code": 9847, + "desc": "Failedtoretrievecloudassettype. 1172NetBackupstatuscodes NetBackup status codes", + "first_action": "Retrytheoperation.", + "full_action": "Retrytheoperation." + }, + "9848": { + "code": 9848, + "desc": "InvalidCloudassettype.", + "first_action": "Verifythe ncfnbcslogs.", + "full_action": "Verifythe ncfnbcslogs." + }, + "9849": { + "code": 9849, + "desc": "Invalidvirtualmachinecredentials.", + "first_action": "Verifythevirtualmachinecredentialsandprovidecorrect", + "full_action": "Verifythevirtualmachinecredentialsandprovidecorrect\ncredentials." + }, + "9850": { + "code": 9850, + "desc": "Thespecifiedapplicationisnotsupportedwiththehost’soperating system.", + "first_action": "ReviewtheSnapshotManagerhost’soperatingsystem", + "full_action": "ReviewtheSnapshotManagerhost’soperatingsystem\nandcompareittotheNetBackupCompatibilityList." + }, + "9851": { + "code": 9851, + "desc": "Forplug-insconfigureddirectlywithNetBackup,theoriginalinstance nameandspecifiedplug-inIDmustbesame.", + "first_action": "IftheIDisdifferent,youcanupdatealltheotherparameters", + "full_action": "IftheIDisdifferent,youcanupdatealltheotherparameters\napartfromtheID.NetBackupdoesnotsupportupdatestotheID." + }, + "9853": { + "code": 9853, + "desc": "Invalidcopytype.", + "first_action": "Iftheproblempersists,contactCohesityTechnicalSupport.", + "full_action": "Iftheproblempersists,contactCohesityTechnicalSupport." + }, + "9854": { + "code": 9854, + "desc": "Cloudsnapshotreplicationfailed.", + "first_action": "IfyoutrytoreplicateacopyofanEC2instance,createanewkey-pairinthe", + "full_action": "Performthefollowingasappropriate:\n■ IfyoutrytoreplicateacopyofanEC2instance,createanewkey-pairinthe\ndestinationregion.Thenewkey-pairmustbeconsistentwiththekey-pairinthe\nsourceregion.\n■ Refertothe ncfnbcslogsonthemediaserverformoreinformation." + }, + "9855": { + "code": 9855, + "desc": "Snapshotexportfailed.", + "first_action": "Refertothebpfislogsontheclientorthealternateclient", + "full_action": "Refertothebpfislogsontheclientorthealternateclient\nformoreinformation.\nForcloudbackups,reviewthe NCFNBCSlogsonthemediaserverforrelevant\ninformation." + }, + "9856": { + "code": 9856, + "desc": "FailedtoparseJSONresponsefromSnapshotManager.", + "first_action": "Manuallycleanuptheoperation-specificcopyfromthe", + "full_action": "Manuallycleanuptheoperation-specificcopyfromthe\ncloud." + }, + "9857": { + "code": 9857, + "desc": "Failedtostartindexingofsnapshot.", + "first_action": "Refertothe ncfnbcslogsonthemediaserverandthe", + "full_action": "Refertothe ncfnbcslogsonthemediaserverandthe\nSnapshotManagerlogs." + }, + "9858": { + "code": 9858, + "desc": "FailedtoaddNetBackupSnapshotManager.", + "first_action": "ReviewyournetworkconnectivitywithSnapshotManager.", + "full_action": "Tryoneofthefollowingasappropriate:\n■ ReviewyournetworkconnectivitywithSnapshotManager.\n■ Resolveanynetworkissueswith netstatorsimilarnetworkdiagnosistool." + }, + "9859": { + "code": 9859, + "desc": "Failedtoretrievethe Mount Path.", + "first_action": "Retrythesnapshotoperationagain.Ifitstillfails,referto", + "full_action": "Retrythesnapshotoperationagain.Ifitstillfails,referto\ntheSnapshotManagerlogs." + }, + "9860": { + "code": 9860, + "desc": "InvalidCloudFS Mount Path.", + "first_action": "Reviewthemountedfilesystempathonthetargethost", + "full_action": "Reviewthemountedfilesystempathonthetargethost\nandtrytolaunchthesnapshotoperationagain.Ifitstillfails,refertotheSnapshot\nManagerlogs." + }, + "9861": { + "code": 9861, + "desc": "SnapshotManagerisalreadyaddedtoaNetBackupmasterserver.", + "first_action": "DeployandaddanewSnapshotManager.", + "full_action": "DeployandaddanewSnapshotManager." + }, + "9862": { + "code": 9862, + "desc": "FailedtogetCAcertificateforSnapshotManager.", + "first_action": "CheckyournetworkconnectivitywiththeSnapshotManager.", + "full_action": "Tryoneofthefollowingasappropriate:\n■ CheckyournetworkconnectivitywiththeSnapshotManager.\n■ Resolveanynetworkissueswith netstatorsimilarnetworkdiagnosistool." + }, + "9863": { + "code": 9863, + "desc": "FailedtosaveCAcertificateforSnapshotManager.", + "first_action": "ConfirmthecorrectpermissionsfortheNetBackupcertificatestore", + "full_action": "Tryoneofthefollowingasappropriate:\n■ ConfirmthecorrectpermissionsfortheNetBackupcertificatestore\n(/usr/openv/var/global/cloudpoint).\n■ ChecktheformatofSnapshotManagercertificateusingthe\n/config/snapshot-mgmt-servers-cacerts/{snapshotMgmtServer}/ports/{port}\nAPI.\n■ Only pemformatissupported.\n■ AddormodifytheSnapshotManagerconfigurationusingthe tpconfig\ncommand.Runthe tpconfigcommandasarootuser.Thisactionre-assigns\ntheownershipoftherootcertificatepathorthecertificatefiletotheNetBackup\nserviceuser." + }, + "9865": { + "code": 9865, + "desc": "NetBackupmediaserverplatformshouldbeeitherRedHatEnterprise Linux,SUSELinuxEnterpriseServer,orMicrosoftWindowstobeassociatedwith aSnapshotManager.", + "first_action": "UseSUSELinuxEnterpriseServer,MicrosoftWindows,", + "full_action": "UseSUSELinuxEnterpriseServer,MicrosoftWindows,\nandRHELplatformonly,toassociatethemediaserverwiththeSnapshotManager." + }, + "9866": { + "code": 9866, + "desc": "TheNetBackuphostcertificatethatisprovidedtoSnapshotManageris notvalidordoesnotexist.", + "first_action": "Reviewthe nbcs/bpfis/bppfilevelerrormessagesthataredisplayedinJob", + "full_action": "Tryoneofthefollowingasappropriate:\n■ Reviewthe nbcs/bpfis/bppfilevelerrormessagesthataredisplayedinJob\ndetailsontheActivitymonitor.Formoredetails,reviewthecomponentlogs.\n■ Reviewthenbwebservice/nbemmlevelerrormessagefortheSnapshotManager\nandplug-inconfiguration.Formoredetails,reviewthecomponentlogs.\n■ ReviewtheNetBackuperrorcodesormessagesappearinginthepreviously\nspecifiedlogs.TheselogscanprovideadditionalinsightintotheactualSSL\ncertificateissueorconnectivityissuesbetweenprimaryserverandSnapshot\nManager." + }, + "9867": { + "code": 9867, + "desc": "The ECA_TRUST_STORE_PATHoptionisnotconfigured,orthecertificate pathisnotaccessibleordoesn’texist. 1178NetBackupstatuscodes NetBackup status codes", + "first_action": "Checkifthe ECA_TRUST_STORE_PATHisconfiguredcorrectly.", + "full_action": "Tryoneofthefollowingasappropriate:\n■ Checkifthe ECA_TRUST_STORE_PATHisconfiguredcorrectly.\n■ Reviewallaccessrightsofcertificatepatharecorrect." + }, + "9868": { + "code": 9868, + "desc": "FailedtogetAPIversionforSnapshotManager.", + "first_action": "CheckyournetworkconnectivitywiththeSnapshotManagerandreviewthe", + "full_action": "Tryoneofthefollowingasappropriate:\n■ CheckyournetworkconnectivitywiththeSnapshotManagerandreviewthe\nSnapshotManagercredentialsyouusedtoconnect.\n■ Resolveanynetworkissueswith netstatorsimilarnetworkdiagnosistool.\n■ UpdatetheSnapshotManagercredentialsusingthe Edit Serveroption." + }, + "9869": { + "code": 9869, + "desc": "FailedtogetDeploymentSummaryforSnapshotManager.", + "first_action": "CheckyournetworkconnectivitywiththeSnapshotManager,NetBackup,and", + "full_action": "Tryoneofthefollowingasappropriate:\n■ CheckyournetworkconnectivitywiththeSnapshotManager,NetBackup,and\ncloudprovider.\n■ Resolveanynetworkissueswith netstatorsimilarnetworkdiagnosistool.\n■ ReviewandupdatetheSnapshotManagercredentialsusing Edit Serveroption.\n■ Reviewandupdatethecloudprovidercredentialsorsecretkey." + }, + "9870": { + "code": 9870, + "desc": "FailedtogetversionforSnapshotManager.", + "first_action": "CheckyournetworkconnectivitywithSnapshotManagerandNetBackup.", + "full_action": "Tryoneofthefollowingasappropriate:\n■ CheckyournetworkconnectivitywithSnapshotManagerandNetBackup.\n■ Resolveanynetworkissueswith netstatorsimilarnetworkdiagnosistool.\n■ ReviewandupdateSnapshotManagercredentialsusingthe Edit Serveroption." + }, + "9871": { + "code": 9871, + "desc": "Operationnotsupported.ThespecifiedmediaservermustbeNetBackup version8.3orlater.", + "first_action": "SelectamediaserverofNetBackupversion8.3orlater", + "full_action": "SelectamediaserverofNetBackupversion8.3orlater\ntoassociatewithSnapshotManager." + }, + "9872": { + "code": 9872, + "desc": "UnabletoretrievetheSnapshotManageron-hostagenttokendetails.", + "first_action": "Refertothe nbwebserviceandSnapshotManagerlog", + "full_action": "Refertothe nbwebserviceandSnapshotManagerlog\nandensurethatallSnapshotManagerservicesarerunning." + }, + "9873": { + "code": 9873, + "desc": "TheSnapshotManagerisdisabled.", + "first_action": "Checkforanyunderlyingmaintenanceissuesthatare", + "full_action": "Checkforanyunderlyingmaintenanceissuesthatare\nrelatedtothedisabledSnapshotManager.Ifthereareanymaintenanceissues,\nyoumustresolvetheseissues.\nIftherearenomaintenanceissues,performthefollowing:\n1 LogontoNetBackupwebUI.\n2 Ontheleft,click Cloudandthenselectthe Snapshot Managertab.\n3 SelecttheappropriateSnapshotManager.\n4 Inthe Actionsmenuontheright,clickthe Enableoption.\n5 Verifythatthediscoveryprocessistriggeredandthatitcompletessuccessfully.\n6 AftertheSnapshotManagerisenabled,runtheoperationagain." + }, + "9874": { + "code": 9874, + "desc": "Thissnapshotisnotindexed.GRToperationsonnon-indexedsnapshots arenotsupported.", + "first_action": "Selectarecoverypointthatisindexedandretrythe", + "full_action": "Selectarecoverypointthatisindexedandretrythe\noperation." + }, + "9876": { + "code": 9876, + "desc": "FailedtodisconnectVMfromSnapshotManager.", + "first_action": "RefertothenbwebserviceandSnapshotManagerlogs.", + "full_action": "RefertothenbwebserviceandSnapshotManagerlogs.\nEnsurethatalltheSnapshotManagerservicesarerunning." + }, + "9877": { + "code": 9877, + "desc": "FailedtoremoveapplicationfromtheSnapshotManager.", + "first_action": "RefertothenbwebserviceandSnapshotManagerlogs.", + "full_action": "RefertothenbwebserviceandSnapshotManagerlogs.\nEnsurethatalltheSnapshotManagerservicesarerunning." + }, + "9878": { + "code": 9878, + "desc": "TheUnconfigureapplicationAPIfailedduetoadiscoverywasnot performedaftertheapplicationAPIwasconfigured.", + "first_action": "ManuallystartthediscoveryontheSnapshotManager", + "full_action": "ManuallystartthediscoveryontheSnapshotManager\norwaitforthescheduleddiscoveryoperationtocomplete." + }, + "9879": { + "code": 9879, + "desc": "Failedtounconfiguretheapplicationasithasactivesnapshots.", + "first_action": "Refertothe nbwebserviceandSnapshotManagerlog", + "full_action": "Refertothe nbwebserviceandSnapshotManagerlog\nandensurethatallSnapshotManagerservicesarerunning." + }, + "9882": { + "code": 9882, + "desc": "Failedtocreatedisksselectionfileduringvolumerestoreoperation.", + "first_action": "EnsurethatallNetBackupservicesarerunningandtry", + "full_action": "EnsurethatallNetBackupservicesarerunningandtry\ntheoperationagain." + }, + "9883": { + "code": 9883, + "desc": "Failedtoretrievedisksselectioninformationduringvolumerestore operation.", + "first_action": "EnsurethatallNetBackupservicesarerunningandtry", + "full_action": "EnsurethatallNetBackupservicesarerunningandtry\ntheoperationagain." + }, + "9884": { + "code": 9884, + "desc": "SnapshotManagerserverfailstoretrievethespecifiedclouddomains, againstthespecifiedplug-ininstance.", + "first_action": "EnsurethattheNetBackupservicesandSnapshotManager", + "full_action": "EnsurethattheNetBackupservicesandSnapshotManager\nservercontainersarerunning.CheckconnectivitybetweentheNetBackupprimary\nserver,theSnapshotManagerserver,andthecloudserviceprovider.Retrythe\noperationagain." + }, + "9886": { + "code": 9886, + "desc": "SnapshotManagerserverfailstoretrievethespecifiedclouddomain attributes,againstthespecifiedplug-ininstance.", + "first_action": "EnsurethattheNetBackupservicesandSnapshotManager", + "full_action": "EnsurethattheNetBackupservicesandSnapshotManager\ncontainersarerunning.ConfirmtheconnectivitybetweentheNetBackupprimary\nserver,theSnapshotManagerserver,andthecloudserviceprovider.Retrythe\noperation." + }, + "9888": { + "code": 9888, + "desc": "CannotaccessSnapshotManagerextensionsfromtheSnapshot Manager.", + "first_action": "EnsurethattheNetBackupservicesandtheSnapshot", + "full_action": "EnsurethattheNetBackupservicesandtheSnapshot\nManagercontainersarerunning.ChecktheconnectivitybetweentheNetBackup\nmasterserver,theSnapshotManager,andthecloudserviceprovider.Retrythe\noperationagain." + }, + "9890": { + "code": 9890, + "desc": "FailedtoupdatecapabilityofSnapshotManagerinNetBackupserver.", + "first_action": "EnsurethattheNetBackupservicesandSnapshotManager", + "full_action": "EnsurethattheNetBackupservicesandSnapshotManager\narerunning.ChecktheconnectivitybetweentheNetBackupmasterserver,the\nSnapshotManager,andthecloudserviceprovider.Retrytheoperationagain." + }, + "9891": { + "code": 9891, + "desc": "FailedtoupdateSnapshotManagerextensionsfromSnapshotManager.", + "first_action": "EnsurethattheNetBackupservicesandtheSnapshot", + "full_action": "EnsurethattheNetBackupservicesandtheSnapshot\nManagercontainersarerunning.CheckconnectivitybetweentheNetBackupmaster\nserver,theSnapshotManager,andthecloudserviceprovider.Retrytheoperation\nagain." + }, + "9894": { + "code": 9894, + "desc": "Cannotretrieveplug-indetailsfortheagent.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesitySupportsiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "9895": { + "code": 9895, + "desc": "Cannotretrieveconfigurationdetailsoftheplug-in.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesitySupportsiteoffersadditionalinformationtohelp\nyoutroubleshootthisissue." + }, + "9896": { + "code": 9896, + "desc": "FailedtoaddNetBackupSnapshotManagerduetocertificategeneration failure.", + "first_action": "ReviewtheNetBackup nbemmlogstoidentifytheexacterror.", + "full_action": "Performoneormoreofthefollowingactions,depending\nupontheerroryousee:\n■ ReviewtheNetBackup nbemmlogstoidentifytheexacterror.\n■ ReviewyournetworkconnectivitywithSnapshotManager\n■ Resolvenetworkissuesifany,using netstatorasimilarnetworkdiagnosis\ntool.\n■ Determineif nbcertcmdtoolisabletoconnecttothewebservicerunningon\ntheNetBackupprimaryservertogeneratetheNetBackupcertificates.\n■ UsethentpdatecommandtosynchronizeclocktimesfortheNetBackupprimary\nserverandtheSnapshotManager.\n■ UpdatetheDNSentrieswithDockerandhostentriesfortheSnapshotManager.\nUpdatethe /cloudpoint/openv/etc/hostsfilewiththeDNSentries.Use\ndifferentnetworkcards,IPaddresses,orhostnamesforregisteringthe\nco-locatedmediaserverandtheSnapshotManager.Also,ifthemediaserver\nandtheSnapshotManagerareco-located,andthemediaserverusesport443,\nthentheSnapshotManagermustuseacustomSSLport." + }, + "9897": { + "code": 9897, + "desc": "Failedtoreassigntheownershipoftherootcertificatepathorfiletothe serviceuser.", + "first_action": "AddormodifytheSnapshotManagerconfigurationusingthe tpconfig", + "full_action": "Performthefollowingasappropriate:\n■ AddormodifytheSnapshotManagerconfigurationusingthe tpconfig\ncommand.Runthe tpconfigcommandasarootuser.Thisactionre-assigns\ntheownershipoftherootcertificatepathorthecertificatefiletotheNetBackup\nserviceuser.\n■ Reviewandre-assigntheownershipandpermissionsfortheNetBackup\ncertificatestore(/usr/openv/var/global/cloudpoint)totheNetBackup\nserviceuser." + }, + "9901": { + "code": 9901, + "desc": "'backupId'hasaninvalidsyntax", + "first_action": "Checktoseeif'backupId'hasavalidsyntax;forexample,", + "full_action": "Checktoseeif'backupId'hasavalidsyntax;forexample,\ntestclient_1054264097." + }, + "9902": { + "code": 9902, + "desc": "Norecoveryrequestspecified", + "first_action": "Therecoveryrequestbodyshouldnotbeempty.", + "full_action": "Therecoveryrequestbodyshouldnotbeempty." + }, + "9903": { + "code": 9903, + "desc": "'vmDisplayName'mustnotcontainmorethan80characters.", + "first_action": "Pleasemakesurethat'vmDisplayName'doesnotcontain", + "full_action": "Pleasemakesurethat'vmDisplayName'doesnotcontain\nmorethan80characters." + }, + "9904": { + "code": 9904, + "desc": "'defaultDiskProvisioning'hasaninvalidvalue", + "first_action": "The'defaultDiskProvisioning'identifiershouldhave", + "full_action": "The'defaultDiskProvisioning'identifiershouldhave\noneofthefollowingvalues: thin, thick-lazy-zeroed,or thick-eager-zeroed." + }, + "9905": { + "code": 9905, + "desc": "'type'specifiedintherecoveryrequestisinvalid", + "first_action": "The'type'identifierintherecoveryrequestmustbeset", + "full_action": "The'type'identifierintherecoveryrequestmustbeset\nto 'recoveryRequest'." + }, + "9906": { + "code": 9906, + "desc": "'transportMode'hasaninvalidsyntax", + "first_action": "The 'transportMode'identifiermustbespecifiedin", + "full_action": "The 'transportMode'identifiermustbespecifiedin\nlowercase,withcolon-separatedvalues;forexample, hotadd:nbd:nbdssl:san.\nTheorderofthespecifiedmodesissignificant,asNetBackupattemptseachmode\ninorderuntiltherecoveryissuccessful." + }, + "9907": { + "code": 9907, + "desc": "'recoveryPoint'mustbespecifiedintherecoveryrequest", + "first_action": "The 'recoveryPoint'identifierismandatoryforthe", + "full_action": "The 'recoveryPoint'identifierismandatoryforthe\nrecoveryoperation,soitmustbespecifiedintherecoveryrequest." + }, + "9909": { + "code": 9909, + "desc": "Failedtofetchalltherequiredimages.", + "first_action": "Reviewtheinformationforarecoverypointandusea", + "full_action": "Reviewtheinformationforarecoverypointandusea\nrecoverypointwithavalid,completesetofimages." + }, + "9910": { + "code": 9910, + "desc": "'datacenter'mustnotbeblank", + "first_action": "Youmustspecifyadatacentervalueforthe'datacenter'", + "full_action": "Youmustspecifyadatacentervalueforthe'datacenter'\nidentifier." + }, + "9911": { + "code": 9911, + "desc": "'vmxDatastore'mustnotbeblank", + "first_action": "Youmustspecifythevmxdatastoretypeforthe", + "full_action": "Youmustspecifythevmxdatastoretypeforthe\n'vmxDatastore'identifier." + }, + "9912": { + "code": 9912, + "desc": "'diskMediaServer'mustnotbeblank", + "first_action": "Youmustspecifyadiskmediaserverforthe", + "full_action": "Youmustspecifyadiskmediaserverforthe\n'diskMediaServer'identifier.Forexample, \"diskMediaServer\" :\n\"media-server.example.com\"." + }, + "9913": { + "code": 9913, + "desc": "'defaultDiskProvisioning'mustnotbeblank", + "first_action": "Youmustspecifyavalueforthe", + "full_action": "Youmustspecifyavalueforthe\n'defaultDiskProvisioning'identifier.Validvaluesare thin, thick-lazy-zeroed,\nor thick-eager-zeroed." + }, + "9914": { + "code": 9914, + "desc": "'esxiServer'mustnotbeblank", + "first_action": "Youmustspecifyaservernameforthe 'esxiServer'", + "full_action": "Youmustspecifyaservernameforthe 'esxiServer'\nidentifier.Forexample, \"esxiServer\" : \"esx-server.example.com\"." + }, + "9915": { + "code": 9915, + "desc": "'vmFolder'mustnotbeblank", + "first_action": "YoumustspecifyaVMfoldernameforthe 'vmFolder'", + "full_action": "YoumustspecifyaVMfoldernameforthe 'vmFolder'\nidentifier." + }, + "9916": { + "code": 9916, + "desc": "'network'mustnotbeblank", + "first_action": "YoumustspecifythenameoftheVirtualMachineNetwork", + "full_action": "YoumustspecifythenameoftheVirtualMachineNetwork\nforthe 'network'identifier." + }, + "9917": { + "code": 9917, + "desc": "'recoveryHost'mustnotbeblank", + "first_action": "Youmustspecifytherecoveryhostnameforthe", + "full_action": "Youmustspecifytherecoveryhostnameforthe\n'recoveryHost'identifier.Forexample, \"recoveryHost\" :\n\"recovery-proxy.example.com\"." + }, + "9918": { + "code": 9918, + "desc": "'resourcePoolOrVapp'mustnotbeblank", + "first_action": "Youmustspecifythepathnameofeithertheresource", + "full_action": "Youmustspecifythepathnameofeithertheresource\npooldestinationorthevAppforthe 'resourcePoolOrVapp'identifier." + }, + "9919": { + "code": 9919, + "desc": "'transportMode'mustnotbeblank", + "first_action": "Youmustspecifythetransportmodecombinationthatis", + "full_action": "Youmustspecifythetransportmodecombinationthatis\ntobeusedtoperformtherecovery.Thestringmustbespecifiedinlowercase,with\ncolon-separatedvaluessuchashotadd:nbd:nbdssl:san.Theorderofthespecified\nmodesissignificant,asNetBackupattemptseachmodeinthespecifiedorderuntil\ntherecoveryissuccessful.Ifnoneofthemodesaresuccessful,therecoveryfails." + }, + "9920": { + "code": 9920, + "desc": "'vCenter'mustnotbeblank", + "first_action": "YoumustspecifythevCenterservername;forexample,", + "full_action": "YoumustspecifythevCenterservername;forexample,\n\"vCenter\" : \"vcenter-server.example.com\"." + }, + "9921": { + "code": 9921, + "desc": "'datacenter'mustbeginwitha'/'", + "first_action": "The'datacenter'pathmustbeginwithaforwardslash(/);", + "full_action": "The'datacenter'pathmustbeginwithaforwardslash(/);\nforexample, \"datacenter\" : \"/example-DC\"." + }, + "9922": { + "code": 9922, + "desc": "'vmFolder'mustbeginwitha'/'", + "first_action": "Youmustspecifyaforwardslash(/)atthebeginningof", + "full_action": "Youmustspecifyaforwardslash(/)atthebeginningof\nthe'vmFolder'path;forexample, \"vmFolder\":\"/example-DC/vm\"." + }, + "9923": { + "code": 9923, + "desc": "'resourcePoolOrVapp'mustbeginwitha'/' 1192NetBackupstatuscodes NetBackup status codes", + "first_action": "Youmustspecifyaforwardslash(/)atthebeginningof", + "full_action": "Youmustspecifyaforwardslash(/)atthebeginningof\nthe'resourcePoolOrVapp'path;forexample, \"resourcePoolOrVapp\" :\n\"/example-DC/host/esx.example.com/Resources/example-res-pool\"." + }, + "9926": { + "code": 9926, + "desc": "JSONinputisinvalid", + "first_action": "TheJSONrequesthasaninvalidsyntax.", + "full_action": "TheJSONrequesthasaninvalidsyntax." + }, + "9928": { + "code": 9928, + "desc": "Noworkloadisspecified", + "first_action": "SpecifytheworkloadintheRecoveryAPIendpointwith", + "full_action": "SpecifytheworkloadintheRecoveryAPIendpointwith\nthefollowingformat:\n/recovery/workloads/workload/scenarios/scenario/recover\nForexample, /recovery/workloads/vmware/scenarios/full-vm/recover." + }, + "9929": { + "code": 9929, + "desc": "Invalidworkloadspecified", + "first_action": "SpecifythecorrectworkloadintherecoveryrequestURL.", + "full_action": "SpecifythecorrectworkloadintherecoveryrequestURL." + }, + "9930": { + "code": 9930, + "desc": "Noscenarioisspecified", + "first_action": "SpecifythescenariointheRecoveryAPIendpointwith", + "full_action": "SpecifythescenariointheRecoveryAPIendpointwith\nthefollowingformat:\n/recovery/workloads/workload/scenarios/scenario/recover\nForexample, /recovery/workloads/vmware/scenarios/full-vm/recover." + }, + "9931": { + "code": 9931, + "desc": "Invalidscenariospecified", + "first_action": "SpecifythecorrectscenariointherecoveryrequestURL.", + "full_action": "SpecifythecorrectscenariointherecoveryrequestURL." + }, + "9934": { + "code": 9934, + "desc": "Thespecifiedenddatetimeinthe'filter'mustnotbelessthanthestart datetime", + "first_action": "Specifyanenddateinthe'filter'thatisnotlessthanthe", + "full_action": "Specifyanenddateinthe'filter'thatisnotlessthanthe\nstartdate.Seethefollowingexample:\n\"filter\" : \"backupTime ge '2017-11-20T23:20:50Z' and backupTime le '2018-12-20T23:20:50Z'\"" + }, + "9935": { + "code": 9935, + "desc": "Thespecifieddate-timevaluesinthe'filter'mustuseavalidISO8601 format", + "first_action": "Specifythedate-timevaluesinthe'filter'usingavalidISO", + "full_action": "Specifythedate-timevaluesinthe'filter'usingavalidISO\n8601format.FormoreinformationabouttheISO8601format,seeISO8601format.\nSeethefollowingexampleforavalidISO8601format:\n\"filter\" : \"backupTime ge '2017-11-20T23:20:50Z' and backupTime le '2018-12-20T23:20:50Z'\"" + }, + "9936": { + "code": 9936, + "desc": "Thespecifieddate-timevaluesinthe'filter'mustnotbeinthefuture", + "first_action": "Specifythedate-timevaluesinthe'filter'sotheyareless", + "full_action": "Specifythedate-timevaluesinthe'filter'sotheyareless\nthanthecurrenttime." + }, + "9937": { + "code": 9937, + "desc": "Either'backupId'or'client'mustbespecifiedintherecoveryrequest", + "first_action": "Specifyeither'backupId'or'client'intherecoveryrequest.", + "full_action": "Specifyeither'backupId'or'client'intherecoveryrequest.\nTherecoveryrequestrequireseitherthe'backupId'or'client'name." + }, + "9938": { + "code": 9938, + "desc": "'backupId'mustnotbespecifiedalongwith'client'or'filter'", + "first_action": "Donotspecify'backupId'with'client'or'filter'.", + "full_action": "Donotspecify'backupId'with'client'or'filter'." + }, + "9939": { + "code": 9939, + "desc": "Invalid'filter'syntax", + "first_action": "Specifythe'filter'fieldwithavalidOdatasyntax.Seethe", + "full_action": "Specifythe'filter'fieldwithavalidOdatasyntax.Seethe\nfollowingexample:\n\"filter\" : \"backupTime ge '2017-11-20T23:20:50Z' and backupTime le '2018-12-20T23:20:50Z'\"" + }, + "9940": { + "code": 9940, + "desc": "'backupId'mustnotbespecifiedwitheither'sourceAsset'or'filter'", + "first_action": "Specify'backupId'withouteither'sourceAsset'or'filter.'", + "full_action": "Specify'backupId'withouteither'sourceAsset'or'filter.'\nTherecoveryrequestonlyaccepts'backupId';itdoesnotworkalongwith\n'sourceAsset'orfilter." + }, + "9941": { + "code": 9941, + "desc": "'attributes'mustbespecifiedintherecoveryrequest", + "first_action": "Specify'attributes'intherecoveryrequest.", + "full_action": "Specify'attributes'intherecoveryrequest." + }, + "9942": { + "code": 9942, + "desc": "Either'backupId'or'sourceAsset'mustbespecifiedintherecovery request", + "first_action": "Specifyeither'backupId'or'sourceAssetId'intherecovery", + "full_action": "Specifyeither'backupId'or'sourceAssetId'intherecovery\nrequest." + }, + "9944": { + "code": 9944, + "desc": "Nomatchingbackupimagefoundtoperformtherecovery 1196NetBackupstatuscodes NetBackup status codes", + "first_action": "Ensurethattheclientexistsand,ifitexists,thenensure", + "full_action": "Ensurethattheclientexistsand,ifitexists,thenensure\nthatithasbeenbackedupatleastonce." + }, + "9946": { + "code": 9946, + "desc": "Invalidfieldwasspecifiedinthe'filter'", + "first_action": "Ensurethatthe'filter'isallowedonthespecifiedfield.", + "full_action": "Ensurethatthe'filter'isallowedonthespecifiedfield.\nRefertotheAPIdocumentationfortheallowablefilteroperations." + }, + "9947": { + "code": 9947, + "desc": "Invalidcomparisonoperatorspecifiedforthefield", + "first_action": "Ensurethatthecomparisonoperatorsspecifiedare", + "full_action": "Ensurethatthecomparisonoperatorsspecifiedare\nsupportedforthefield.RefertotheAPIdocumentationforthecorrectoperatorsfor\neachsupportedfield." + }, + "9948": { + "code": 9948, + "desc": "Groupingoperatorisnotallowedinthe'filter'", + "first_action": "Thegroupingoperatorisnotallowedinthe'filter.'Refer", + "full_action": "Thegroupingoperatorisnotallowedinthe'filter.'Refer\ntotheAPIdocumentationfortheallowablefilteroperation." + }, + "9949": { + "code": 9949, + "desc": "Invalidlogicaloperatorisspecifiedinthe'filter'", + "first_action": "Thelogicaloperatorisnotallowedinthe'filter.'Referto", + "full_action": "Thelogicaloperatorisnotallowedinthe'filter.'Referto\ntheAPIdocumentationfortheallowablefilteroperation." + }, + "9968": { + "code": 9968, + "desc": "Norecoveryobjectspecifiedaspartoftherecoveryrequest.", + "first_action": "VerifythattherecoveryObjectfieldisspecifiedandthat", + "full_action": "VerifythattherecoveryObjectfieldisspecifiedandthat\nitisnotempty." + }, + "9969": { + "code": 9969, + "desc": "Invalidrecoveryobjectspecified.", + "first_action": "Verifythatthevalueof recoveryObjectisanobjectand", + "full_action": "Verifythatthevalueof recoveryObjectisanobjectand\nthatitcontainsallrequiredfields: credentialsand assetId." + }, + "9970": { + "code": 9970, + "desc": "Failedtogettheresultoftherecoveryrequest.", + "first_action": "VerifythatNetBackupservicesarerunningandthatthe", + "full_action": "VerifythatNetBackupservicesarerunningandthatthe\nrequesthasthepropersyntax." + }, + "9971": { + "code": 9971, + "desc": "The recoveryPointfieldmustbespecified.", + "first_action": "Verifythatthe recoveryPointfieldhasbeenprovided", + "full_action": "Verifythatthe recoveryPointfieldhasbeenprovided\nandthatitisnotanemptystring.Alsoensurethatthescenarioisacomplete\ndatabaserecoveryintheURL.SpecifyarecoverypointintherecoveryPointfield." + }, + "9972": { + "code": 9972, + "desc": "The assetIdfieldmustbespecified.", + "first_action": "Verifythatthe assetIdfieldhasbeenprovidedandthat", + "full_action": "Verifythatthe assetIdfieldhasbeenprovidedandthat\nitisnotanemptystring.SpecifyanassetIDinthe assetIdfield." + }, + "9973": { + "code": 9973, + "desc": "The domainfieldmustbespecified.", + "first_action": "Verifythatthe domainfieldhasbeenprovidedandthatit", + "full_action": "Verifythatthe domainfieldhasbeenprovidedandthatit\nisnotanemptystring.Specifya domaininthe domainfield." + }, + "9974": { + "code": 9974, + "desc": "The userfieldmustbespecified.", + "first_action": "Verifythatthe userfieldhasbeenprovidedandthatitis", + "full_action": "Verifythatthe userfieldhasbeenprovidedandthatitis\nnotanemptystring.Specifyausernameinthe userfield." + }, + "9975": { + "code": 9975, + "desc": "The passwordfieldmustbespecified.", + "first_action": "Verifythatthepasswordfieldhasbeenprovidedandthat", + "full_action": "Verifythatthepasswordfieldhasbeenprovidedandthat\nitisnotanemptystring.Specifyapasswordinthe passwordfield." + }, + "9976": { + "code": 9976, + "desc": "ExactlyoneoptioninthealternateFileLocationfieldmustbespecified.", + "first_action": "Verifythatonlyoneoftheoptionsisspecified.Specify", + "full_action": "Verifythatonlyoneoftheoptionsisspecified.Specify\nonlyoneofthealternatefilelocationoptionsinthe alternateFileLocationfield." + }, + "9977": { + "code": 9977, + "desc": "The renameAllFilesToSameLocationfieldmustbespecified.", + "first_action": "IftherenameAllFilesToSameLocationfieldisspecified,", + "full_action": "IftherenameAllFilesToSameLocationfieldisspecified,\nverifythatitisnotanemptystring.Specifyalocationtowhichtorestoreallfilesin\nthe renameAllFilesToSameLocationfield." + }, + "9978": { + "code": 9978, + "desc": "The renameEachFileToDifferentLocationfieldmustbespecified.", + "first_action": "Ifthe renameEachFileToDifferentLocationfieldis", + "full_action": "Ifthe renameEachFileToDifferentLocationfieldis\nspecified,verifythatnoneofthefieldsofanyofitslistitemsisanemptystring.\nSpecifyalistoffilenamesandalternatepathsinthe\nrenameEachFileToDifferentLocationfield." + }, + "9979": { + "code": 9979, + "desc": "The restorePriorityfieldmustbespecified.", + "first_action": "Ifthe restorePriorityfieldisspecified,verifythatitis", + "full_action": "Ifthe restorePriorityfieldisspecified,verifythatitis\nnotanemptystring.Specifyavalidrestorepriorityinthe restorePriorityfield.\nValidvaluesareintherange0-99999." + }, + "9980": { + "code": 9980, + "desc": "The destinationAssetIdparameterisrequiredforalternaterestore.", + "first_action": "ProvidethedestinationassetIDandre-runtheoperation.", + "full_action": "ProvidethedestinationassetIDandre-runtheoperation." + }, + "9981": { + "code": 9981, + "desc": "Invalidparameter destinationAssetIdprovidedforrestoretooriginal location.", + "first_action": "RemovethedestinationassetIDparameterandre-run", + "full_action": "RemovethedestinationassetIDparameterandre-run\ntheoperation." + }, + "9982": { + "code": 9982, + "desc": "Recoveryrequestcontainsaninvalidvaluefortheimagecopy.Provide avaluebetween1to10.", + "first_action": "Provideavaluebetween1and10fortheimagecopy.", + "full_action": "Provideavaluebetween1and10fortheimagecopy.\nForprimarycopy,donotprovideanyvalueandskipthisstep." + }, + "9983": { + "code": 9983, + "desc": "InvalidassetIDspecifiedintherecoveryrequest.", + "first_action": "ReviewtheassetIDandconfirmthatitiscorrect.Ifthe", + "full_action": "ReviewtheassetIDandconfirmthatitiscorrect.Ifthe\nissuepersists,contactCohesityTechnicalSupportforadditionaltroubleshooting." + }, + "9984": { + "code": 9984, + "desc": "Invalidparameter destinationAssetIdprovidedforrollbackrecovery.", + "first_action": "RemovethedestinationassetIDparameterandre-run", + "full_action": "RemovethedestinationassetIDparameterandre-run\ntheoperation." + }, + "9986": { + "code": 9986, + "desc": "InputvalidationofGRTrequestfailed.", + "first_action": "Formoreinformation,refertotheNetBackupCloud", + "full_action": "Formoreinformation,refertotheNetBackupCloud\nFile-FoldersrestorerequestAPIdocumentationandsamplepayload." + }, + "9990": { + "code": 9990, + "desc": "Thetargethoststaginglocationpathcontainsnon-ASCIIcharacters.", + "first_action": "Providethestaginglocation,onthetargethost,using", + "full_action": "Providethestaginglocation,onthetargethost,using\nACSIIcharacters." + }, + "9991": { + "code": 9991, + "desc": "The backupId, sourceAsset,or filtercannotbespecifiedwith providerRecoveryPointId.", + "first_action": "Ifthe providerRecoveryPointIdisspecified,thenthe", + "full_action": "Ifthe providerRecoveryPointIdisspecified,thenthe\nbackupId, sourceAssetId,or filtercannotbespecifiedintheAPIcall.The\noptionsareapplicableonlyfortheprovider-generatedrecoverypoints." + }, + "9992": { + "code": 9992, + "desc": "Cannotperformrecoverybecausetheresourcewasnotfound.", + "first_action": "Retrytheoperationandiftheissuepersists,visit", + "full_action": "Retrytheoperationandiftheissuepersists,visit\nsupport.veritas.com.TheCohesityTechnicalSupportwebsitesiteoffersadditional\ninformationtohelpyoutroubleshootthisissue." + }, + "9993": { + "code": 9993, + "desc": "Cannotperformrecoveryduetoarestrictedoperation.", + "first_action": "Toperformtherequestedoperation,youmustbearoot", + "full_action": "Toperformtherequestedoperation,youmustbearoot\nuser,administrator,orhavetheappropriateprivilegesthroughRBAC.Contactthe\nNetBackupsystemadministrator." + }, + "9997": { + "code": 9997, + "desc": "BackupfromsnapshotandindexingisnotsupportedforanAzuredisk encryptionenabledvirtualmachine.", + "first_action": "OnlysnapshotandrestorearesupportedforAzurediskencryptionenabledvirtual", + "full_action": "Performthefollowingasappropriate:\nOnlysnapshotandrestorearesupportedforAzurediskencryptionenabledvirtual\nmachine." + }, + "9998": { + "code": 9998, + "desc": "SnapshotisnotsupportedforAzurediskencryption-enabledvolume.", + "first_action": "Singlevolumesnapshotisnotsupported.Performasnapshotoftheentirevirtual", + "full_action": "Performthefollowingasappropriate:\nSinglevolumesnapshotisnotsupported.Performasnapshotoftheentirevirtual\nmachine." + } +} \ No newline at end of file diff --git a/requirements.txt b/requirements.txt index 1b04503..d2948de 100644 --- a/requirements.txt +++ b/requirements.txt @@ -2,3 +2,4 @@ streamlit pandas plotly fpdf2 +pypdf diff --git a/spec.md b/spec.md index 1689f78..e1d94a1 100644 --- a/spec.md +++ b/spec.md @@ -119,6 +119,19 @@ netbackup-insights/ * The PDF report table must contain a dedicated **Infra/Cloud** column. * **Rules:** If `Primary Server` contains `srvpalcvnbu01`, classify as `Azure`. If it contains `srvpalcocinbupri01`, classify as `OCI`. Otherwise, label as `Outro`. -### 6.4 Live Internet Troubleshooting & Diagnostic Engine +### 6.4 Offline PDF Troubleshooting & Diagnostic Engine (v2.2 Shift) * For failed jobs that are not cleared by re-runs (`is_rerun_success == 0`), the UI must resolve troubleshooting steps dynamically. -* **Mechanism:** Fall back to a local database dictionary (for status codes 2, 25, 26, 57, 58, 96, 156), and perform a real-time HTTP search query against `html.duckduckgo.com` to fetch supplemental resolution notes online. \ No newline at end of file +* **Mechanism:** Query a compiled local JSON database (`nbu_status_codes.json`) parsed from the offline reference guide `NBU_StatusCode.pdf`. +* **Details:** + * For status codes 2, 25, 26, 57, 58, 96, and 156, it merges custom Portuguese guidelines with the official PDF manual guidelines. + * For all other status codes, it falls back to the official PDF's description and the first recommended troubleshooting action as a suggestion. + * The diagnostic engine runs entirely offline without any internet lookup. + +### 6.5 Sidebar Date Range Filter (v2.3 Shift) +* **Objective:** Support daily ingestion and navigation through historical backups. +* **Mechanism:** Display a date range selector (`st.sidebar.date_input`) in the sidebar, derived from database bounds. +* **Traceability Integration:** Allow ignoring the date filter in the Mitigation Actions tab (Tab 3) via a toggle, ensuring technicians can address unresolved active failures across all dates. + +### 6.6 Daily Executed Jobs Line Chart +* **Objective:** Render chronological executed job statistics. +* **Mechanism:** Group execution counts by date and display a line chart with markers in the Performance Dashboard, showing a maximum of 30 days of execution. \ No newline at end of file